Customer Reviews for U-Haul Moving & Storage of Wurzbach

1,870 comentarios

3817 Parkdale Dr   San Antonio, TX 78229
(@ I-10 service rd headed east)

(210) 593-0824

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 593-0824

3817 Parkdale Dr
San Antonio, TX 78229
(@ I-10 service rd headed east)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Diana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake G. 
Clasificación:
1.0

Uhaul agent at the store was incompetent and under the influence. He was slurring his words to the point I could not understand and he was smoking and had a cigarette in his hands as he was helping me. He kept giving me different rate quotes and mileage quotes. I did not drive out with my vehicle until 4:20pm and was still expected to bring it back by 9 pm when I reserved the truck for 5 hours.

Amaan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
3.0

The truck was old and junkie. Sun visors were broken. Dash panels clearly pulled off and not properly replaced correctly. .89 a mile is way too much in a big city like San Antonio.

Jessica R. 
Clasificación:
5.0

Not charge Milis your customers are refueling the vehicles, that is for those whom rent for7hr or under!!! Would work nicely:)

Pauline N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yusuf F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean L. 
Clasificación:
1.0

Someone has misunderstood on misplacing the key and along with extending my days on a U-Haul rental for the fact that they reported the truck stolen because they do not answer the phone nor the employee pays attention and is worried about paying for customers truck if their cars don't accept he paid for the bill as well

Eastley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

david A. 
Clasificación:
5.0

Nothing. Staff is great! The equipment is clean. This is my neighborhood Uhaul and always have a great experience.

LEYANN W. 
Clasificación:
4.0

Air conditioner stopped working in the Uhaul and it was over 95 degrees very uncomfortable.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele R. 
Clasificación:
5.0

Not much, didn't have any problems at all.

EMILY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
5.0

Everything was great

Samuel D. 
Clasificación:
5.0

Thanks to the gentleman who worked the counter. I may have selected "online check-in"; with an early return he offered to help. Convenient and close by. We'll definitely recommend and us this location for the move-out in a year or so!

Sydney A. 
Clasificación:
5.0

The staff at this location is amazing. Give them all vacations and raises!

Seth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
4.0

The attendant that received the truck back was not personable. Perhaps he was stressed by his workload. Perhaps some people skills training is in order. Thanks for the help with my move.

Jack N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

The attendant was very courteous and efficient.

Jack N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet M.  |  Overall Experience 
Clasificación:
5.0

Lady at desk very helpful

Chelsea C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monica G. 
Clasificación:
5.0

Fix the problem on line when returning the vehicle after hours. I wasn't able to do that and took me forever to make sure I was doing everything properly. The problem I was having occurred when I tried to scan the bar code on my contract and couldn't move forward.

Pete M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Micheon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

moath A. 
Clasificación:
1.0

My unit was broken into and all my valuables were stolen. It was not till after I had time to evaluate what had been taken did I realize what all was actually missing. I don't believe a sincere effort was made to contact me soon enough so that possibly would have helped recover my valuables. Been retired law enforcement, I know time is of the essence in recovering stolen items. Staff said they tried contacting me but neither I nor my brother had missed calls from the staff. I removed my remaining items to another location, hopefully I'll have better luck there. I believe staff should have contacted police about the break-in, so law enforcement could have started this investigation as soon as the facility became aware of the break-in, and wait for the client to take it upon themselves to initiate an investigation. No I would not recommend your facility to anyone. The break-in took some time in completing, so your staff should have noticed what was happening in their surveillance cameras in the office at the time it was happening. The whole incident seems fishy to me and brings about suspicion of the actual surveillance done by your staff at the time of this incident. Poor job!!!!

Roberto M.  |  Overall Experience 
Clasificación:
5.0

THE PERSON THAT HELPED ME WENT OUT OF HIS WAY TO SERVICE ME.

ARTURO D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA S. 
Clasificación:
1.0

The 15x30' storage unit reserved did NOT exist at the facility. The 26' truck was NOT accepted for drop off as scheduled. 2 10x15' units were substituted for the reserved space. The truck has to go elsewhere for drop off. I have had to rent a third unit (FROM A COMPETITOR) to complete storing my household goods. The staff did the best they could, but your data base is apparently inaccurate and worthless. I will not be doing business with U-Haul again.

Mary K B.  |  First Impressions 
Clasificación:
3.0

The storage experience was no different than any other the customer service was good after only one month though the price increased but it was already a little high in my opinion. Followed the instructions online for check out and was still charged for the unit had to go back to the store which they already re-rented the unit so they know I moved out said it was a mistake but still inconvenient. As a whole I will not use U-Haul again the last three out of five experiences that I've had with U-Haul in the past six months four of them have been horrible and only one of them has been OK which is the storage unit!!

Michael F.  |  Overall Experience 
Clasificación:
5.0

Your staff person was helpful kind and ready to help at 7 am when I arrived, couldn't have asked for a better experience. THANKS!

Desiree K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
2.0

Enhance the electronic system so that when I reserve a furniture Dolly it is actually set aside for me. Currently not benefit to planning ahead under this system because I still get screwed out of what I asked for. I even had the guy call several locations and still did not get one. I had to go buy one from Home Depot instead. On top of that ordered furniture pads and did not receive them yet I was charged for them. Very disappointed

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLOE R. 
Clasificación:
5.0

The person behind the counter who assisted me was very helpful and made sure I understood everything, got me everything I needed, and was very nice and professional. ¡Gracias!

RAYMOND W. 
Clasificación:
5.0

The young man at the desk was super friendly and helpful.

Shannon E. 
Clasificación:
5.0

Uhaul of Wurzbach had a very friendly and helpful staff. They worked well together and made the process very quick and easy for me.

Robert J.  |  Online Move In 
Clasificación:
4.0

This is an almost excellent facility. The issues are only three. First, German cockroaches I saw them in the facility multiple times. Two, security was adequate but multiple units had been broken into including a unit next to my own that I reported to management. Three, my door was repainted (thank you) but my lock was also repainted which was not desired. The service, availability, and staff were outstanding.

adam H.  |  Overall Experience 
Clasificación:
5.0

No bad reviews! 10/10 experience!!

Talia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
4.0

The agent provided superlative service. That hasn't always been the case at this location. But thankfully, today, the agent on duty, who maintained a friendly and courteous demeanor despite being alone and waiting on numerous customers. She was great!

PABLO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JANICE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight W.  |  Overall Experience 
Clasificación:
5.0

Adrian initially orientated me a few days earlier on the prices and sizes available. Today I went and rented my story. Both Adrian and Emiliano did a great job. Great employees.

Mary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY G. 
Clasificación:
1.0

I was charged for gas but we filled up the truck. This was refunded. Then I was charged for a extra day. I returned the truck the same day and gave the keys to they guy working that night. I have spoken to someone about this 2 x and emailed about this 1 no one is responding. Do not rent from this location they will just over charge you and add extra charges after.

JOE V. 
Clasificación:
5.0

Staff very professional, knowledgeable, and friendly. They reserved my unit and it was ready on time when I was ready.

Dwight W.  |  First Impressions 
Clasificación:
1.0

He put wrong location for drop off. I was show him the address but, no word to describe poor customer service 

FNU S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Syam Prasad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy R. 
Clasificación:
5.0

We noticed rhat the van I was driving had back up lights and brake lights, but no back lights. That needs to be checked. Gracias.

SUE T. 
Clasificación:
1.0

Stole from me a lot of stuff Staff dint report it Manager never called me Manager disappeared when the stolen property happen Security is horrible Camera are horrible position and a lot of access point and poor secured locker

HECTOR A.  |  Overall Experience 
Clasificación:
3.0

In picking up truck clerk was in a hurry to leave and refused to get the correct dolly I ordered. Causing/forcing me to rent for another day. Went next morning and sure enough there was one available. Bad service.

GLADYS M. 
Clasificación:
3.0

I would recommend that when a supply that you reserved is not currently at the storage facility that tge representative from the facility call you prior to picking up the truck, it would be greatly appreciated.

JANICE A. 
Clasificación:
1.0

I put gas in it before I returned it. I put more in than what I started with but they still charged me.

MARY V. 
Clasificación:
3.0

I tried to use the app and it didn't let me submit a photo to return the vehicle. Problems with location: vehicle that was assigned to me was not ready so they switched the truck on me. Vehicle ID and mileage/condition did not match with the app, so it was inaccurate data. I wasn't sure if I would be charged extra because the mileage was so different from the one I was assigned. Staff at counter were very short/apathetic and didn't explain things very well.

Daniel S. 
Clasificación:
5.0

Very friendly and polite staff!!!

Monica C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACKARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

AILEEN N. 
Clasificación:
3.0

No key for the padlock. Either give me a padlock like every other time I've used U-Haul, or warn me to bring my own. It's a safety thing.

STEPHEN D. 
Clasificación:
5.0

Very knowledgeable

ricardo A. 
Clasificación:
4.0

I was given a van with low air pr3zsure in the tires.I could not get anybody on the phone to correct this. I scheduled curbside service, but they didn't show up at the scheduled time. Luckily, I found a service station that was nice enough to fix the problem. I lost time and mileage.

Brenda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect, only thing was I had to walk from a far parking space but that's no problem. Great service and vehicle!

David M. 
Clasificación:
5.0

Great customer service 👍🧔👍

LUIS ADRIAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUSTIN LAWRENCE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annalysa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Truck struggled picking up speed & changing to next gear.

CELESTE M. 
Clasificación:
1.0

The customer service at this location was terrible.

ESPERANZA G. 
Clasificación:
5.0

Overall first experience was good. Would definitely return. My only problem was parking in the area is very difficult. Even pulling out was cumbersome because of the parked semis in the area. But the employees, especially Maria made everything quick and easy

Donnie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

The young Lady that helped me was very cool and, didn't mind repeating some steps. So I would definitely come back here.

HECTOR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY T. 
Clasificación:
5.0

Tire pressure light was the only equipment function that bothered me a little however no problems.

DIANN H. 
Clasificación:
5.0

The young man at the front desk was vary professional and showed great customer service

OLIVIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

Na amazing experience. Employee on duty was fast and friendly.

Eduardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael G. 
Clasificación:
5.0

The only problem I had was being connected with the storage unit that I had the reservation at. Of course I was on my was and it was difficult to understand each other clearly. But once I called directly, the young lady was very helpful and she addressed my questions perfectly. When we got to the place, she was awesome in explaining the different size unit and got us to the right one. Kudos to your associates.

Emilia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
2.0

You can improve on keeping records of when someone returns the Uhaul truck. Received a call a day later saying that I never returned it even though the keys were given directly to the lady at the office. Very annoying.

JOVANE C. 
Clasificación:
5.0

WhennI arrived at the Uhaul store, the cargo van was parked out front and ready for me. I was driving off in less than 5 minutes. I took a few walks around the van looking for the gas cap so a reminder on where it's at would be great, as it's located inside the door jamb instead of usual spot on a standard auto.

TAMMY G. 
Clasificación:
4.0

Location is hard to get to due to traffic

John P. 
Clasificación:
2.0

While the pickup location was a clean facility and the lady helping us was kind, our experience was awful. We received a confirmation regarding our reservation the day before pickup confirming the truck, as well as the requested blankets to rent. Upon our arrival, we were told they were out of blankets and none were available anywhere in the city. We were sent to a pickup location much further than the place we requested the rental from, which added miles to our trip and ultimately took us over the allowed number of miles. The truck only had 1/4 of a tank of gas, so we had to find a place on the way home to put gas in the truck which ran us late for the workers helping us load the truck. We will not recommend U-Haul to anyone and will try our best to avoid future rentals from this company.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magnolia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

They broke into the storages

JAMES T.  |  Overall Experience 
Clasificación:
5.0

Good facility

Rene M.  |  Overall Experience 
Clasificación:
3.0

Was barely able to open the cargo door it was so messed up. Bill seemed off but was too tired to dispute it.

Randy H. 
Clasificación:
5.0

Great service

ARTURO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E.  |  First Impressions 
Clasificación:
3.0

There was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren't enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it's advertised. I expect a better experience for the price I am paying.

Corrie G.  |  Online Move In 
Clasificación:
1.0

Please call me to find out. It was horrible. I do not want to be contacted by that location. I am also disputing the charges with my bank.

CHRISTINE M. 
Clasificación:
5.0

Muy buen servicio

Rosa Elia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA M. 
Clasificación:
1.0

Rude. Extremely rude front desk clerks.

CASEY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONCHITA O.  |  First Impressions 
Clasificación:
5.0

In my experience excellent service is already common practice

Geronimo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

Staff had excellent customer service

Lisa P.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly.

Jules L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kiara D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine K.  |  Online Move In 
Clasificación:
4.0

CSR was Very Helpful

Frederick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
5.0

Great people

TERENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMSON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARSHALL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

Servicio al cliente de excelencia. Courteous and professional staff.

JOHN RENE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER B. 
Clasificación:
5.0

Excelente

CURT C. 
Clasificación:
5.0

The entire check in and checkout process was very smooth and painless. The truck was clean and ready for my use upon arrival.

Lionel T. 
Clasificación:
4.0

The building was extremely long distance for my movers and timing. Not happy.

Jennette B.  |  First Impressions 
Clasificación:
5.0

No place better than Uhaul!

Sherry N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne B.  |  Online Move In 
Clasificación:
5.0

Disappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.

MARK R.  |  Overall Experience 
Clasificación:
5.0

Staff is always very helpful and professional!

Susana V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edna n.  |  First Impressions 
Clasificación:
4.0

Need more specials for local and big trucks and storage combo specials for local

Mary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H.  |  First Impressions 
Clasificación:
5.0

You are the best

Kettly V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalinda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunai S.  |  Overall Experience 
Clasificación:
5.0

Storage was the perfect space and the women at the front desk was friendly and very helpful.

Tiffany S.  |  Online Move In 
Clasificación:
5.0

Employee was very helpful and informative. Helped alleviate some of the stress involved in moving across the state.

Deanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  Overall Experience 
Clasificación:
4.0

Other than the break-in of my unit everything was fine.

KRISTINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viviane A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy D.  |  Overall Experience 
Clasificación:
5.0

Gricelda Ceballos Suchil Was amazing, the storage wasn't clean but she fixed the issue right the way excellent customer service. The perfect fit for management I don't know if she was a manager but she should be one of the best

Fazia M.  |  First Impressions 
Clasificación:
5.0

Gricelda Ceballos Suchil, was always on point to provide assistance promptly of questions, that allowed my rental experience stress free. EXCELLENCE PREVAILED.

Benjamin S.  |  Overall Experience 
Clasificación:
5.0

The lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.

Mark A.  |  Online Move In 
Clasificación:
5.0

Amazing service !!

Susana V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie T.  |  First Impressions 
Clasificación:
5.0

Maggie was awesome in her assistance and very knowledgeable

Christopher R.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful.

LeDae A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V.  |  Overall Experience 
Clasificación:
5.0

The people here are great!! Very nice and friendly. I'm telling everyone I know to rent from them.  Wonderful experience.  My only issue was that I couldn't bring the 26' u-haul truck I rented to move my stuff into the gates.

Machell W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik J.  |  Overall Experience 
Clasificación:
5.0

All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.

Ana L.  |  First Impressions 
Clasificación:
3.0

It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.

Richard G.  |  Overall Experience 
Clasificación:
5.0

Gricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!

MARK R.  |  First Impressions 
Clasificación:
5.0

Needed a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul's storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend

William N.  |  Online Move In 
Clasificación:
1.0

They gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3,000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.

ALEXANDER E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin J.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!

Debbie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
4.0

Just wanna say thank you for your help. Bye!

LISA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  Overall Experience 
Clasificación:
5.0

I had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends

Theodore J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN P.  |  First Impressions 
Clasificación:
5.0

Marciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again

SHANISE D.  |  Overall Experience 
Clasificación:
3.0

Very disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)

Cynthia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa m.  |  Overall Experience 
Clasificación:
5.0

Na

Martin L A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose c.  |  Overall Experience 
Clasificación:
2.0

This facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed "they're just sugar ants they'll be fine" as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.

Carrie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A.  |  Overall Experience 
Clasificación:
5.0

Fantastic Service!

Vivek T.  |  Overall Experience 
Clasificación:
5.0

I stay with you for 11 years and never have any problems, and I never miss any payments either.

JOSE Z.  |  Overall Experience 
Clasificación:
5.0

This is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there

Joe E.  |  Overall Experience 
Clasificación:
5.0

The office staff is always friendly and helpful.

Clifton H.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and flexible. Great experience with storage needs.

Alejandra R.  |  Overall Experience 
Clasificación:
5.0

I was pleased in the service. They took care care of us as we traveled. Thank you for your great service.

jesus m.  |  Overall Experience 
Clasificación:
5.0

Wish there was prorate policy, had to stay a few days into June and had to pay the entire months rate. Other than that it was a good experience.

Lesley L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  Overall Experience 
Clasificación:
5.0

Amazing staff and great facility

Sarah A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dedrick J.  |  Overall Experience 
Clasificación:
2.0

Item stolen Manager Gracelda was rude and very unprofessional. I moved out of the facility. Payment was due, the young man behind the counter Marco, said I owed $500. Plus. I owed for two weeks. The managet stated that I needed to fo to my bank and get a paper statement to prove that I had paid for the unit. A paper statement? I was told that "I" needed to contact the cotpotlrate office. So I xid. Spoke to coroporate office , i owex $254.00 Corporate stated that They see exactly what I see on the computer. Incluxing payment history. This manager is less then , well lets just say I would not jave Gracelda work for me. Eventually the young man contacted it,department. Found out their system automatically ads a month until you click on payment, then the teue balance shows. The manager Gracelda should have known this. To say the least I was pist! I have spent over $2000.00 in fees to this company. U haul owes me money. They do not Repeat do not pro rate the fees. So basically you spend a lot of money for very poor service from U haul on Parkdale San Antonio, Texas Mary Britt

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANA T.  |  Overall Experience 
Clasificación:
5.0

I've never used a storage unit before & this experience was wonderful. Griselda & her manager were genuinely helpful-superb customer service!!!! Thank you!!!

Shelley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  Overall Experience 
Clasificación:
5.0

Marcia was great! Easy process.

Jess C.  |  First Impressions 
Clasificación:
5.0

The U-Haul rep Gracielda was 110% on her A game. Great customer service, fast service, detaile. I was in a bad mood because of the move but her awesome customer service change my mood.

Vincent T.  |  First Impressions 
Clasificación:
5.0

N/a

Elizabeth k.  |  First Impressions 
Clasificación:
5.0

Jennifer was so nice, knowledgeable and courteous. The transaction went real smooth. She's one of a kind.

Tender Touch H.  |  First Impressions 
Clasificación:
5.0

The clerk was so professional and nice and helpful to me.

Vita Y.  |  First Impressions 
Clasificación:
5.0

I love to put my things in this storage when I need to staff is excellent helpful and friendly

Janie N.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service

Daniel H.  |  Overall Experience 
Clasificación:
5.0

Had no problems with U-HAUL.

John D.  |  Overall Experience 
Clasificación:
4.0

We used the facility for three years.

Cia S.  |  Overall Experience 
Clasificación:
5.0

I had know problem with the service and would like to thank Ethan for being very helpful

jacqueline t.  |  Overall Experience 
Clasificación:
4.0

Great experience with a 30-day free storage offer after renting a trailer.

Jeffrey K.  |  Overall Experience 
Clasificación:
5.0

Facilities were easily accessible and staff was friendly.

Leticia B.  |  First Impressions 
Clasificación:
5.0

The representative from Uhaul was friendly and rental process was easy. Gracias.

Leticia B.  |  First Impressions 
Clasificación:
5.0

Amazing help by both gentlemen I spoke with. Very courteous and helpful. I have and will continue to recommend the UHaul off Parkdale and any UHaul if not close to this facility. Thank you again.

DIANA C.  |  Overall Experience 
Clasificación:
5.0

VERY NICE STORAGE FACILITY ALONG WITH A VERY FRIENDLY STAFF. I HAD A WONDERFUL EXPERIENCE AND WILL PATRONIZE IT AGAIN.

Javier G.  |  Overall Experience 
Clasificación:
5.0

Mr. Ryan was so helpful and had customer service. This location by far has been the best location of storage I have ever had in my traveling career.

Brenda C.  |  Overall Experience 
Clasificación:
5.0

Great service. Very helpful

Matt D.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to help. If I need storage or any of my friends do I'll be more than happy to send them their way. Mr Eddy is caring and compassionate.

Monica M.  |  Overall Experience 
Clasificación:
4.0

Staff went above the call to help with reservation

Philomena T.  |  Overall Experience 
Clasificación:
5.0

Very quick service, excellent location, security measures in place. Very pleased. Thanks.

Eliseo M.  |  First Impressions 
Clasificación:
5.0

My storage was in the corner didn't have enough light but overall the place was more than awesome...

Eisa A.  |  Overall Experience 
Clasificación:
1.0

Ethan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.

Fred V.  |  First Impressions 
Clasificación:
5.0

Very professional. The gentleman at the front counter was polite, helpful, very fast to get me what I needed. I recommend this location to anyone needing a storage unit or if you need to rent a truck.

beatrice y.  |  First Impressions 
Clasificación:
5.0

Ethan & Stacey were consumate professionals! They were friendly, helpful and efficient. Thank you both for being awesome!

Anna G.  |  First Impressions 
Clasificación:
5.0

The staff were friendy, professional, quick and knowledgeable! I would highly recommend them!

Christyne P.  |  First Impressions 
Clasificación:
5.0

Great garage

Abdulaaeh A.  |  Overall Experience 
Clasificación:
1.0

Management staff is horrible. They aren't friendly and always seem to have some threat prepared for you when they see you. We rented a total of 5 offices/1 storage and we moved the business to avoid

Roman T.  |  Overall Experience 
Clasificación:
1.0

new management that was put in place a few months ago is absolutely horrible. it made it an awful experience and we moved because of it. we were there for 7 months and had 5 offices and 1 storage.

Romain T.  |  Overall Experience 
Clasificación:
4.0

Nice especially for the age of the place

Tom P.  |  Overall Experience 
Clasificación:
5.0

Tom was very friendly informative and patient.

Laura A.  |  First Impressions 
Clasificación:
5.0

Extremely friendly staff and efficient process

Blake M.  |  First Impressions 
Clasificación:
3.0

Kept getting late notices, bills for storage unit that was vacated well within our contract date. Notified on site manager, district area manager and corporate office as this had not been cleared

ELISA G.  |  Overall Experience 
Clasificación:
5.0

Lori was always very helpful. I will recommend this UHaul location to everyone I know.

Susan F.  |  Overall Experience 
Clasificación:
4.0

Started off a bit rough using this facility because of a few things stolen from my unit, but Lori got a better control of the situation and was very kind to me and made my stay better Thank You!!

Mario G.  |  Overall Experience 
Clasificación:
2.0

I had my storage broken into twice in a span of 2 months. Staff somehow deleted my account and I had to set up account again. I was told that my storage was moved...what?! Mobile app always had issue

Maria L.  |  Overall Experience 
Clasificación:
2.0

Climate control was not working.

Dominique V.  |  Overall Experience 
Clasificación:
5.0

The staff throughout the years have been very professional and helpful. The facility well maintained and updated periodically. Thank you for GREAT service

DIRK F.  |  Overall Experience 
Clasificación:
5.0

Helpful good staff every clean place

Mary Jane M.  |  Overall Experience 
Clasificación:
5.0

Go U-Haul have a Blessed and Thankful Holiday to each and every one of the employees families and Head person in charge... I thank y'all very much...

STACEY A.  |  Overall Experience 
Clasificación:
1.0

My reservation which was made over 5 weeks before my arrival was given away. Another words they give my unit away to someone else. Also received email stating I own them fees. Not satisfied.

Juan G.  |  Overall Experience 
Clasificación:
5.0

From our call to the office and arrival on-site we were met with kindness of staff that went above and beyond to assist us. Our 1st visit to the city and this staff was EXCELLENT & we'll return.

Juanita J. | Reservación
Clasificación:
1.0

Worst customer ever

Abdullah O.  |  Overall Experience 
Clasificación:
3.0

Would have received above if the would have checked me out properly the first time instead of me getting an email about past due account..

James P.  |  Overall Experience 
Clasificación:
5.0

Lori at the front desk was really helpful and nice!

felipe p. | Reservación
Clasificación:
4.0

N/C

Rene S.  |  Overall Experience 
Clasificación:
4.0

No comments

GARY M.  |  Overall Experience 
Clasificación:
1.0

Our unit was broken into and nothing was offered for the inconvenience. Then they lost our key for the new lock so I wasted a bunch of time with that. And we did not have 24/7 access as advertised.

MARY B.  |  Overall Experience 
Clasificación:
4.0

I want to commend the staff and manager, Lori, but I blame Uhaul for not adding enough surveillance. Our unit was broken into, robbed of electronics and then the culprits put another Uhaul lock on it.

michele d.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and friendly. Very nice people. Every area was clean and orderly. 5 stars plus!

jane h.  |  Overall Experience 
Clasificación:
3.0

the prices are super high i find double of the size i had for half of the price in the same area also i was paying $129 per month where i found the same storage size for $39 it is crazy i felt bad.

MARCO P.  |  Overall Experience 
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