Customer Reviews for U-Haul Moving & Storage of Wooster Square

Rating:

5.0

The customer service was EXCELLENT. The rep explained everything to me and the check in / out time was superb. I will definitely recommend this location to anyone.

Rating:

1.0

We arrived at 6:45 pm after a full day of moving to return the car. The two women workers had disabled the automatic doors 15-20 minutes before closing and would not answer knocks. They refused to check in our car (we had to do an after hours return) claiming that they took their last check in at 6:45 (it was not yet 6:45 pm). As older folks in our 60s, we struggled to do the self- return process. Very disappointing and rude.

Rating:

3.0

No complaints with service other than the fact I ordered a couple of dollies and didn't know I was supposed to retrieve them myself as I checked in online. Would just like a refund if possible, otherwise perfectly acceptable

Rating:

1.0

Gave one amount in person and over charged my card without my permission and without a contract . Never received my contract

Rating:

5.0

Super easy: liked all the tech-assisted prep for the rental.

Rating:

5.0

None.

Rating:

4.0

Give a variety of vehicles at a good price. Explain all the costs at the beginning of the rental process

Rating:

5.0

staff was very friendly

Rating:

5.0

Look into better software for your locations of equipment

Rating:

5.0

This is the best UHaul location I have ever been to. The other locations I been to have had terrible customer service and cold demeanors. I would recommend this location to anyone. Tyffany is so awesome and so helpful and kind. She is also very patient. Her energy was so awesome the first time I went to this location that I will continue to go to this location for all of my needs. Also joylene has awesome customer service and she is very patient and extremely kind. She walked through the process for me to return the vehicle after hours. Great people here.

Rating:

5.0

The store was clean and well organized. The young lady who handled my truck pick up, greeted us with a smile. I was happy with how helpful and quick the service was.

Rating:

5.0

'Oil Change Needed' light was already on when I picked up the vehicle

Rating:

5.0

Tyfanny very friendly and caring individual. It was always a pleasure going there when picking up items needed from storage. She rubs off on her staff they also very pleasant and helpful. And I did recommend a friend to get her storage at that location. Thanks again for excellent service. Andrea Clark

Rating:

5.0

Eselente trato

Rating:

1.0

Incorrectly charged

Rating:

1.0

I am really sad about what I just notice. Yes, the rental was ok, nothing to complain. I got the truck at 9am and returned it the same day, before 7pm. Both pick up and return with the store staff. However, checking my credit card bill, I saw a strange charge from U-Haul, and realized that I am being charged for a missing dolly!! The dolly was used and returned inside the truck! Truck was returned for a staff member that said that I could go, that I was all set! And now I am being charged for a missing dolly??! Please review this charge as soon as possible, since my credit card bill is due for the next days!

Rating:

5.0

The staff was extremely pleasant, helpful, friendly, polite, professional, and knowledgeable I was very impressed!!

Rating:

5.0

The rep who helped us was extremely helpful and friendly. I loved being helped by her.

Rating:

5.0

Always a pleasure going to this particular location. U-Haul needs to pro-rate monies. Feel like I am being forced to keep a unit someone else may need. This is my only complaint, before I was able to get unit wait time was big inconvience. Thanks for excellent service Tiffany.

Rating:

5.0

Service and staff were excellent!!

Rating:

3.0

I had an issue with the truck i picked up at another location. they did check the code but said it was nothing and cleared it and sent me on my way with the tow dolly i needed to pick up there. the tow dolly was very old. i cut my can on the ball locking knob some of the chains were a bit worn from probably dragging in previous trips. they did not ask if i knew how to hook up or check my car would work with the dolly. i knew it was but nothing was checked.

Rating:

5.0

The employee at the counter provided top notch customer service.

Rating:

1.0

Every time I go to this Uhaul on Water St, I have a problem. 1st time they gave me a van with a temporary plate (no plate on the back of the vehicle) a paper in the front window. And with my 2nd time they did not come out with me and check me in. Now they are charging me $68 for gas stating I brought it back with a half tank. I received the van with the fuel gauge reading past full went 27 miles and put $10 worth of gas in it. I will never rent another Uhaul from Water St. and I will always take a when I pick up and return back picture

Rating:

5.0

Highly recommend. Very clean, good location, access to carts, and very secure.

Rating:

5.0

AWESOME SERVICE! KEEP DOING WHAT YOU DO!

Rating:

5.0

Excellent job! Thank you!

Rating:

2.0

Please do not charge people for damage they don't cause. I may not have checked the side view mirrors physically by touching, but this was because when I sat down to inspect the cabin, both mirrors were already set to my height. If mirrors aren't going to be checked by staff, why should a customer have to do it? If you want a customer to do it, make the check in website force your to take pictures of you touching the mirrors to show that they aren't hanging on by a thread. Now I have to waste time and submit a claim in order to not be charged $150 for damage that I didn't even cause. Why is this cost not being transferred to the precious renter? It isn't fair that I have to be troubled for something that I didn't do, and it's not my fault that the staff at this location don't check everything on the van themselves.

Rating:

5.0

The staff was extremely helpful and I was taken care of in a timely fashion. Will use again in the future

Rating:

5.0

i'll bet you could both on_board, and in general TRAIN your staff better at this facility... and perhaps pay them better for all the profit you"re taking! The young gentleman who received this vehicle, as well as the trailer i dropped off a few hours earlier, was the best! "Good help is hard to find these days" is the adage... This kid was a walking Boy Scout Manual... "Trustworthy, loyal, helpful, courteous, kind, thoughtful, blah, blah, thrifty, clean, reverent! However overwhelmed he MUST have been, being the ONLY person in charge of vehicle pickup and returns, Eddie i think his name was, was both personable and professional, and is deserving of gratuity! He made my transition effortless! This kid's a keeper! Listen to what he has to say!

Rating:

1.0

The truck was given to me without a license plate. The location manager Tiffany who was extremely rude refused to believe this. I checked extensively for plate in cab and did not find it. Wasn't able to use truck for intended purpose. After the fact I was told to contact roadside assistance who emailed me a plate to return the truck. Basically paid $123 for a truck I was unable to use.

Rating:

4.0

Everyone was very courteous!

Rating:

5.0

Great service, thanks Tiffany, you were super helpful and accompanying, much appreciated.

Rating:

4.0

I know contactless pick up is being promoted, but things like bathrooms, what to do if we need to buy other things. How to change or extend things. Actual questions about the truck (not dents) are best answered by a person.

Rating:

5.0

Nothing at all

Rating:

5.0

The only comment would be that I'd recommend just physically walking someone through the check-in process the very first time. It can be confusing, and I had to show others what to do, too. Also, make people aware that the dollies aren't available after a certain hour, even though you can access the building as late as 10. When I returned around 5:30, whole dolly area was completely blocked off so I assume it wasn't a case of them all being used. Plus no one else was there so they couldn't all be out for use. It was not super fun loading and unloading everything one by one by myself. Woulda brought someone with me if I had known. :)

Rating:

5.0

Excellent customer service. Went above and beyond to help me out. Wonderful staff

Rating:

1.0

Horrible customer service from the new trainees

Rating:

1.0

Everything was fine until the end. I dropped off the UHAUL truck and left the key in the truck as instructed. After I left, I was called saying that because the doors were locked they would be unable to open the truck and would need to call someone out with another key to do it. She said I would be charged for this. Why tell me to leave the key in the truck, then assume I'd leave it unlocked? Why would I leave it unlocked when someone could take it and then the blame is on me and I'm left to pay for a potentially stolen or damaged truck? How do they NOT have a MASTER KEY? I should NOT be charged for this error. Give your employees a master key or a copy of them. This is retarded and not my fault at all.

Rating:

5.0

Tyffany is so incredibly supportive and she made the process so smooth!

Rating:

5.0

Tyffany was very helpful and friendly. A friend suggested this location for me to rent a van and I will recommend the same to my friends!

Rating:

5.0

Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.

Rating:

1.0

The employee was not helpful

Rating:

5.0

Service was excellent

Rating:

5.0

Above average customer service was provided by both the women who helped me.

Rating:

5.0

Everything was great

Rating:

2.0

Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I’m not eligible. Deceptive.

Rating:

1.0

Staff was incompetent, systems did not work. I reserved a van but switched to a truck. Attendant told me it would be same price. When I returned it, another attendant told me I couldn't get a receipt, it would come in email. When it came in email, it was a totally different rate than what I had agreed to. Also, I. tried to return some boxes but the attendant could not find the order, even though I showed him the email with the order number. He seemed dazed and confused and unable to perform the simplest task. I got so frustrated I ended up keeping the boxes. I will avoid using Uhaul at all costs in the future, this is not the first bad experience.

Rating:

5.0

Your team at this location is phenomenal. Professional articulate folks that made my experience truly one of the best U-Haul experiences I've ever had. I worked with 3 different individuals Tiffany when I rented the van. Her replacement that evening when I returned it. And the following evening when I realized I had forgotten my car charger in the van. The gentleman was kind enough to look for it and found it. The whole experience was awesome. Cheers, Jorge Velez

Rating:

5.0

The manager, Tiffany, was exceptional. Professional and friendly.

Rating:

3.0

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Rating:

5.0

Tiffany the store manager provided exellent customer service.

Rating:

5.0

Friendly and accommodating. Thorough explanation of fuel and return policies made for a satisfying experience

Rating:

1.0

Absolute worst customer service I've experienced in years. Too many issues to list (reservation not met, unable to find suitable replacement, took almost 2 hours, had to travel to different locations, dispatch not checked in after return, billed twice, etc.). Horrible. Called customer service and they never even apologized.

Rating:

5.0

The associate that helped me with my rental was excellent, he was very helpful and went out of his way to help, I had an excellent experience and will return.

Rating:

2.0

Give customers gas reimbursement if they end up putting too much gas. This is robbing

Rating:

3.0

Have more trucks on hand

Rating:

3.0

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

Rating:

1.0

I WAS QUOATED A PRICE AND ONCE AT THE LOCATION WAS TOLD A DIFFERENT PRICE AND THAT I NEED TO TALK WITH MANAGER NEXT DAY WHEN I WAS LEAVING TO MOVED OUT OF STATE THAT NIGHT

Rating:

2.0

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Rating:

1.0

Chaos!!!

Rating:

4.0

I do not have an issue with the location. My issue is with the company overall. I do not have a smartphone, and I despise the invasiveness of text messages. I chose on-site checkin and opted out of texts. The system AUTOMATICALLY updated my reservation to one I can not complete without a smartphone and sent me texts.

Rating:

5.0

Very pleased.

Rating:

5.0

I requested a reservation at Orange, CT but somehow was swithched to New Haven, CT. ONline system should make it more obvious that the requested location was changed

Rating:

5.0

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 🙏🏻

Rating:

5.0

The guys were really friendly and helpful.

Rating:

1.0

The most rude, unprofessional general manager,

Rating:

3.0

The employees were dismissing, unprofessional, and clueless as to how the work goes.

Rating:

5.0

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

Rating:

5.0

the online uhaul system was a bit annoying to navigate and tried to upsell us, BUT the customer service of the staff at the Wooster Square U-Haul Facility in New Haven, CT was excellent and all the workers deserve a raise and better benefits. Great work! Very chill, friendly, and helpful, even on a busy Saturday with a lot of folks renting vehicles and moving in and out of storage. Compliments to the team at the front desk, on the phone, and who helped with vehicle return. Excellent service before and after we returned our truck, and very helpful with the storage unit as well.

Rating:

5.0

Staff are very nice here.

Rating:

4.0

Make customers more aware of mileage rates

Rating:

5.0

It was great. Quick pickup and really friendly staff. Drop off was even quicker which was great as I was late to catch a train! I did not have time to top off the gas unfortunately and my only negative feedback is that we got charged for 5 gallons of gas at the premium fillup price we expected after we dropped it off even though the receipt clearly shows we only drove 10 miles the entire time we had it rented. Seriously.

Rating:

2.0

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I’ve been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You’re lucky if they answer the telephone!

Rating:

5.0

Staff was very nice

Rating:

5.0

N/C , Keep up with the great work. Thank you

Rating:

5.0

Tiffany was extraordinarily helpful. Thank you!

Rating:

5.0

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

Rating:

5.0

excellent facility and service

Rating:

5.0

Clean and easy to use! Safe and secure!

Rating:

5.0

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Rating:

5.0

Have used this place annually for college meals be out...excellent!

Rating:

5.0

Ana provided excellent and friendly customer service. Thank you!!

Rating:

4.0

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access—which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Rating:

5.0

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

Rating:

5.0

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

Rating:

5.0

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Rating:

2.0

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Rating:

4.0

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Rating:

5.0

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

Rating:

5.0

Very impressed with facility and service. I’ll be a customer for life.

Rating:

5.0

Nice and clean and indoor

Rating:

5.0

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

Rating:

5.0

Great! Tiffany is awesome and helpful

Rating:

5.0

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

Rating:

5.0

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter’s stuff while she was not in the dorms.

Rating:

5.0

She was very helpful, and explained very well. I really enjoyed her.

Rating:

5.0

An was very professional, knowledgeable and friendly. Exemplary customer service!

Rating:

5.0

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It’s well located at the intersection of I-95 and I-91. Highly recommended.

Rating:

5.0

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

Rating:

5.0

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Rating:

5.0

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

Rating:

5.0

Thank you Tyffany

Rating:

5.0

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

Rating:

5.0

The staff was really friendly and helpful

Rating:

5.0

The woman who helped us could not have been more helpful and kind. We appreciated her!

Rating:

5.0

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Rating:

5.0

Everyone was knowledgeable, super nice, and helpful!

Rating:

5.0

Everything was very Good

Rating:

5.0

Tyffany is AWESOME!!

Rating:

5.0

Very easy to set up! We used a storage unit last year and are glad to be using one again

Rating:

5.0

The individual that helped me gave me all the info I needed. Very polite

Rating:

5.0

Impressive, clean, friendly

Rating:

5.0

I’ve have multiple storage units, this has been the best by far.

Rating:

5.0

I will Recommend Uhaul storage to all my friends and family..... the experience was excellent

Rating:

5.0

I was able to access my things 24/7 which was important as I worked a lot after hours very clean facility even the bathroom was spotless and the manager was very pleasant and helpful... bravo!

Rating:

5.0

I cannot say enough about my experience with Wooster U-Haul! Every single staff member I worked with was amazing which I believe trickles down from managment. Thank you for an A+ experience.

Rating:

5.0

Analis Decker is an absolute super star at Wooster Square in New haven location! I would highly recommend to anyone, great service & secure location. Pleasant experience & my go to place! Thank you!

Rating:

5.0

special thanks to Tiffany

Rating:

5.0

Ana The GM was super amazing and very helpful THANK YOU monika

Rating:

5.0

The staff was very friendly and showed me everything I needed to know.

Rating:

4.0

This was a great way to store items over the summer break!

Rating:

5.0

Well designed facility.

Rating:

1.0

Terrible manager, being unfriendly with no answer to why lock my cube before the due day, and I was paid on time and autopay. In addition, she didn`t refund any rents for extra days.

Rating:

5.0

The staff and management were very professional handling my needs and the facility is well-maintained! Will use the services in the future again!!! Thank you! Best, James

Rating:

5.0

They we all great

Rating:

4.0

awesome experience

Rating:

5.0

Everything went smoothly and quickly. Thank you to Analis, the GM

Rating:

5.0

Very friendly staff

Rating:

5.0

Every staff member was friendly, professional and helpful. I recommend this facility highly.

Rating:

5.0

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Rating:

5.0

Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.

Rating:

5.0

extremely neat and clean safe facility -wow friendly staff. only minor wish would be some fine tune of the security door closing on the elevators and garage door entrances - too quick

Rating:

5.0

This location is extremely clean and secure. The staff was really helpful and friendly.

Rating:

1.0

The last time I went to uhaul to obtain a new access key & trailer quote to move my stuff out of state, I discovered my room was cleared out without my permission. Also, I need a refund of $115.

Rating:

5.0

The employee who checked me in and showed me around was very helpful

Rating:

5.0

Everyone was so helpful and nice especially on such a busy week We will recommend and use again. Thank you!

Rating:

4.0

Great facilities! Easy access , clean and secure , the facilities manager Analiss was great ! She made sure we knew everything about the building, very helpful and friendly .

Rating:

5.0

Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.

Rating:

5.0

Analis was extremely helpful, answering all our questions regarding storage of our college student's items over the summer. Extremely courteous & professional -> excellent customer service!

Rating:

5.0

Was very clean

Rating:

5.0

So awesome to have knowledgeable and helpful folks when trying to figure all this out. Tiffany went out of her way to help me figure out all my needs for a UBOX in ATL and then storage in NHV. LOVE!

Rating:

5.0

Very professional staff and good service. No complaints :)

Rating:

5.0

Everything was so easy. Great service!

Rating:

5.0

great services

Rating:

5.0

Very coutreous and helping and made the rental process easy

Rating:

5.0

Renting a unit after moving from N.Y, was made simple & effortless by Pristie, Julian and the P.M Analis! the mngr Analis even went above & beyond to assure my satisfaction. Property 100% recommended!

Rating:

5.0

The agent were very helpful she explained. All the rates. And i eere satisfied

Rating:

5.0

Keith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Thank you!