Customer Reviews for U-Haul Moving & Storage of Wooster Square

645 comentarios

83 Water St   New Haven, CT 06511

(203) 936-6913

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 936-6913

83 Water St
New Haven, CT 06511

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Receiving the Uhaul van went very well. Thanks!

James M. 
Clasificación:
2.0

El cliente no dejó un comentario.

BillieJo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

I think I was so happy I didn't need to use the app😉

Timothy S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jameson C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia D. 
Clasificación:
5.0

The women who helped us was very polite. She kept us well informed on all details. She smiled the whole time and just really put me at ease. I forgot her name but will never forget her face. She really knows her job and what excellent customer service is.

karen m.  |  First Impressions 
Clasificación:
1.0

I was charged for gas and a service fee when the gas was not at the level I was told when picked up. The customer service was still terrible and I will never be using U-Haul again.

Anna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rais A. 
Clasificación:
2.0

staffing issues but times are tough

Abhinav B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javid D. 
Clasificación:
2.0

The express check in/out method on the app did not work. So The guy who checked me Out inside seemed high, and had to redo the process multiple times with cut into my rental time and then the truck I was given did not start! And at first I was told there were no more trucks but did end up getting another thankfully. With the dead truck he told me I could jump it with my pick up truck and then came running outside yelling don't do that, that I couldn't? Weird and unpleasant experience. Lost hour and half of my rental time and was unable to fully finish my move.

Giovanni P. 
Clasificación:
5.0

Advertised starting at 19.99 a day. There is no way to ever be close to that price. How is it possible I was originally charged 65, and then when I drop off the truck it's nearly double that at 124? The first quote showed an even lower price. U-Haul's prices need to be more accurate to what is advertised, this is absurd.

Zach W. 
Clasificación:
4.0

Have equipment available (hand truck) that was reserved

Brennan C. 
Clasificación:
4.0

Representative was very friendly and efficient!

Anna F. 
Clasificación:
3.0

Customer service hidden in the back. Noe sure I was in the correct place

Monica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kati A. 
Clasificación:
5.0

Customer service was excellent!

Marialena F. 
Clasificación:
4.0

El cliente no dejó un comentario.

jewel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E. 
Clasificación:
3.0

I needed a cargo van and when I left I forgot to do the mileage confirmation. I live 6 miles away so when I realized the next morning I took a picture of the mileage then looked at the contract to find out the van had 80 more miles on dashboard then what was on the contract. Once I realized I drove 6 miles home to then find out in the morning before my trip to Massachusetts my dash had 80 more miles I was upset because I knew I didn't complete the confirmation before leaving. The key to my van wasn't on the wall it was in the box outside which the renter prior could have returned to use the van or an employee. I had a pic of dash before my trip to Massachusetts and a pic on return but the infamous Tiffany who people speak so highly of told me oh well nothing I can do you should have did your confirmation. Umm hello you all should do the confirmation that's why you have the job!!!!! I was told maybe someone made a mistake putting the miles in the computer, so it's ok for the person who put info in to make mistake but the customer can't make a mistake of checking there dash before leaving or this is the result? Tiffany had zero care of at least crediting some of the miles!!! I called the 24hr customer service line at 6am when I realized why on earth would I do all that if I wasn't being truthful?  I will definitely warn anyone I know to be careful with monitoring there mileage because something is going on here and if it happen to me it must be happening to others!!!!!! I will never rent here again!!

Yennitsa R. 
Clasificación:
1.0

I was given a smaller truck than I reserved and so could not fit what I needed to move into it. I ended up taking multiple trips. That had a domino effect on my entire move plan. I was not told that the larger truck was not available until I arrived to pick it up and at that point had no option but to take it. Maybe move became twice as hard, at least.

Tom L. 
Clasificación:
5.0

Tiffany was friendly and efficient. The renting process was speedy and painless. All questions were answered. I do think that the company a better map. The current one is too small and difficult to follow.

thomas h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swagato M. 
Clasificación:
5.0

It was tricky to find the place. Maybe add more visible signs with arrows to direct where the entrance is

Margarita C. 
Clasificación:
1.0

This location was "good" regarding the dropoff. I just pulled up with the truck and dropped off the keys and was done. Apologies to the location but the "poor" rating given here is for the Uhaul experience as a whole (there is nowhere to rate that). Less than 24hrs before I was supposed to pick up my Uhaul from a location three minutes from my move out location, I received a call from them saying they had to push my pickup two hours later (they are supposed to give at least 48hrs notice per their policy). If I had any issues with this, I was instructed to call them back. I had set up movers to load the truck at a specific time, so the new time would not work. Because of this I happened to call back, and was then informed that even at the later time they would not have a truck available; something I would not have found out until the next day when I tried to pick the truck up. The local Uhaul took no responsibility and instructed me to call the regional manager office so that they could find a truck at another location. I called the regional manager, who set me up with a truck 30 miles away (the mount kisco location), meaning extra time to get the truck, extra gas, and extra miles on the truck. After much back and forth, and after my suggestion not theirs, the office agreed to discount the truck $50, add extra miles, and assured me it would be scheduled for pickup at the original time I needed it, not the two hours delayed time. To make an already long story a little shorter, when I went to pick up the truck, it was scheduled for the later time, was not discounted, and had even fewer miles than the original booking (and didn't have the equipment I had ordered with the truck). I needed a moving truck and was on a time crunch so I just paid for it and thought I would take care of it after my move. I called the regional office back after returning the truck. I explained the situation and the person I talked to said he was reading the notes of the previous person I talked to and there was no record of the discount/extra miles/time change. I assured him we talked about it and after some time he found the record matched what I was saying. I don't know if he was initially making up that he was looking at the record, or the Uhaul system is confusing, but either way it was very frustrating given the whole situation. To top it off, the rep said the only way to resolve this was to speak to the regional manager themselves, who would reach out directly to me. I tried to get a time estimate from him about when I might be contacted. The rep was evasive, finally telling me this person was out of town and would probably contact me in two weeks when they are back. This whole experience was atrocious. I've used Uhaul many times before, and I've never even had one of these issues, let alone the series of unavailability, mismanagement, and customer service blunders I experienced. I don't know what is going on at Uhaul, and I hope this was a blip instead of the start of a trend that ends in a pattern where they can no longer provide the seamless customer experience I had come to expect.

SUNEEL MAHESH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alanna K. 
Clasificación:
5.0

I reserved the wrong time and the woman at the service counter gave me the rental as long as I was back by certain time. She was courteous, knowledgeable and friendly. After all everything went great.

mayling D. 
Clasificación:
5.0

Amazing job. Keep the staff well paid. Thank you!!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerson C. 
Clasificación:
5.0

My frustration with UHAUL is with your reservation process. I ordered a trailer from the Guilford, CT location that was “guaranteed” on the website. That location is 3 minutes from my house. The day before I was to pick it up, they said I needed to pick it up from Essex,CT which is 20 minutes away. Then they changed it again, to New Haven, CT which is 30 minutes away. If you guarantee pickup from one location, that equipment should be available. The people in New Haven were extremely nice and I enjoyed the experience overall, except for the 1 hour round trip to drop the trailer off that should have been 6 minutes

Philip H. 
Clasificación:
2.0

Everything was subpar. I mean Everything!

Eva R. 
Clasificación:
3.0

We had to wait a little bit when we got here because of new hire training but overall this location made up for bad experience at another location

LARRY B. 
Clasificación:
5.0

There is a lot of responsibility for one or two people. However, I was impressed by the way they handled stressful situations.

EUGENE C. 
Clasificación:
1.0

Made me lose 3 hours of my time and rent an additional truck because they couldn't deliver the UBox as agreed They were short staffed and the only employee there (who was helpful) didn't know how to operate the UBox.

Rafael J J. 
Clasificación:
3.0

Horrible service !!!!!!

rachel m.  |  Overall Experience 
Clasificación:
5.0

Tiffany , Oscar and Jolene were a lot of help

desmond S. 
Clasificación:
5.0

The only one issue was that on line pick up assigned a wrong truck to me so l could not find the key. When I eventually solved the issue by the help from an on-site employee, my pick up time had already passed by half an hour.

Xiluo Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
4.0

Great customer service, friendly and efficient. The van was a bit beaten, the side door was damaged so I avoided to using it. Very reasonable price.

Armando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi L. 
Clasificación:
5.0

Process to return the truck after hours was easy.

Christian M. 
Clasificación:
1.0

El cliente no dejó un comentario.

William H. 
Clasificación:
1.0

La vos yea cree que es mejor que nadie

jose I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

shahid g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigue M. 
Clasificación:
4.0

I have rented a van from this location annually for several years and always had a great experience. This year, the van had some body damage to the side doors, so they did not open all the way. From now on, I will check all doors before leaving the lot. This van shouldn't be rented until the doors are repaired.

Michael T. 
Clasificación:
5.0

The only feedback I have is that when I pulled up during business hours to return the truck, I stopped at the sign that said someone would come out to assist me, but no one ever came. Eventually I went inside and was greeted and helped by someone very friendly! I believe the person who helped me was jolyne brown, and she was so kind. She helped me with the truck return and refunding unused boxes. She was clearly a little new, but was extremely kind and competent when working through issues or confusion. She also went above and beyond to lend me some tools so I could fix my bike to get home. 10/10

Ely S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre J. 
Clasificación:
5.0

Outside of truck was dirty. But check in experience was fantastic.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER E.  |  Overall Experience 
Clasificación:
5.0

I loved the ford van over the GMC and the fact that it was practically brand new was a plus. Unfortunately it was 100 degrees and the A/C didn't work. I didn't discover that until I was out of the parking lot and on my way.

Davis D. 
Clasificación:
5.0

GPS takes you to the front of the building. Drop off vehicle is in the back of the building. A sign in front of the building indicating where to return the vehicle would be helpful.

leroy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Very personable, professional service. Thank you.

Don H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frencilla H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Joanna T. 
Clasificación:
4.0

I had a bit of a hard time locating the entrance.

Nicholas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

Check odometer readings with customer to make sure it is accurate with what's on the computer print out, I rented twice in the same week traveling the same distance and the second time I got charged for mileage

Henry W. 
Clasificación:
3.0

The front desk staff were very helpful and customer-oriented.

Emily A. 
Clasificación:
4.0

There were not enough furniture dolly available for rent.

Edgardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pedro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raghul Balaji S. 
Clasificación:
1.0

Reservation for equipment unavailable. Rude, angry customer service

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F. 
Clasificación:
2.0

not overbook and let me have my reservation at my posted time. don't promise me a van and then make me wait 4 hours for it

Samantha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

Tyffany, the agent who helped me was excellent! Efficient, clear and extremely helpful.

Jerry A. 
Clasificación:
5.0

I love the staff. They are informative, helpful and very courteous and polite. They have a great staff and system. I wouldn't change a thing. I appreciate the availability of their equipment.

CLARENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yenny F. 
Clasificación:
5.0

The customer service was EXCELLENT. The rep explained everything to me and the check in / out time was superb. I will definitely recommend this location to anyone.

Tracey K. 
Clasificación:
1.0

We arrived at 6:45 pm after a full day of moving to return the car. The two women workers had disabled the automatic doors 15-20 minutes before closing and would not answer knocks. They refused to check in our car (we had to do an after hours return) claiming that they took their last check in at 6:45 (it was not yet 6:45 pm). As older folks in our 60s, we struggled to do the self- return process. Very disappointing and rude.

Gail K. 
Clasificación:
3.0

No complaints with service other than the fact I ordered a couple of dollies and didn't know I was supposed to retrieve them myself as I checked in online. Would just like a refund if possible, otherwise perfectly acceptable

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

Gave one amount in person and over charged my card without my permission and without a contract . Never received my contract

Nichole D. 
Clasificación:
5.0

Super easy: liked all the tech-assisted prep for the rental.

Jacqueline L. 
Clasificación:
5.0

None.

Elsa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant Y. 
Clasificación:
4.0

Give a variety of vehicles at a good price. Explain all the costs at the beginning of the rental process

Chezonne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria G. 
Clasificación:
5.0

staff was very friendly

Brian F. 
Clasificación:
5.0

Look into better software for your locations of equipment

Jeffrey W. 
Clasificación:
5.0

This is the best UHaul location I have ever been to. The other locations I been to have had terrible customer service and cold demeanors. I would recommend this location to anyone. Tyffany is so awesome and so helpful and kind. She is also very patient. Her energy was so awesome the first time I went to this location that I will continue to go to this location for all of my needs. Also joylene has awesome customer service and she is very patient and extremely kind. She walked through the process for me to return the vehicle after hours. Great people here.

Bedredia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian D. 
Clasificación:
5.0

The store was clean and well organized. The young lady who handled my truck pick up, greeted us with a smile. I was happy with how helpful and quick the service was.

Samuel A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kristin A. 
Clasificación:
5.0

'Oil Change Needed' light was already on when I picked up the vehicle

Nathan K. 
Clasificación:
5.0

Tyfanny very friendly and caring individual. It was always a pleasure going there when picking up items needed from storage. She rubs off on her staff they also very pleasant and helpful. And I did recommend a friend to get her storage at that location. Thanks again for excellent service. Andrea Clark

andrea c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed N. 
Clasificación:
5.0

Eselente trato

luis a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin B. 
Clasificación:
1.0

Incorrectly charged

alyce P. 
Clasificación:
1.0

I am really sad about what I just notice. Yes, the rental was ok, nothing to complain. I got the truck at 9am and returned it the same day, before 7pm. Both pick up and return with the store staff. However, checking my credit card bill, I saw a strange charge from U-Haul, and realized that I am being charged for a missing dolly!! The dolly was used and returned inside the truck! Truck was returned for a staff member that said that I could go, that I was all set! And now I am being charged for a missing dolly??! Please review this charge as soon as possible, since my credit card bill is due for the next days!

Paulo Roberto S. 
Clasificación:
5.0

The staff was extremely pleasant, helpful, friendly, polite, professional, and knowledgeable I was very impressed!!

deanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

integrated wellness g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel a.  |  Overall Experience 
Clasificación:
5.0

Service and staff were excellent!!

CHRISTOPHER A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mirana J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robin S.  |  Overall Experience 
Clasificación:
5.0

Highly recommend. Very clean, good location, access to carts, and very secure.

Rachel D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cortney C.  |  First Impressions 
Clasificación:
5.0

Great service, thanks Tiffany, you were super helpful and accompanying, much appreciated.

Jens M.  |  Online Move In 
Clasificación:
5.0

The only comment would be that I'd recommend just physically walking someone through the check-in process the very first time. It can be confusing, and I had to show others what to do, too. Also, make people aware that the dollies aren't available after a certain hour, even though you can access the building as late as 10. When I returned around 5:30, whole dolly area was completely blocked off so I assume it wasn't a case of them all being used. Plus no one else was there so they couldn't all be out for use. It was not super fun loading and unloading everything one by one by myself. Woulda brought someone with me if I had known. :)

Frances M.  |  Online Move In 
Clasificación:
1.0

Horrible customer service from the new trainees

Paris M.  |  Overall Experience 
Clasificación:
5.0

Tyffany is so incredibly supportive and she made the process so smooth!

aubrey r.  |  First Impressions 
Clasificación:
5.0

Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.

Charles M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christi M.  |  Overall Experience 
Clasificación:
2.0

Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I'm not eligible. Deceptive.

Abigail G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dorrasha o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole T.  |  Overall Experience 
Clasificación:
5.0

The manager, Tiffany, was exceptional. Professional and friendly.

LI W.  |  Overall Experience 
Clasificación:
3.0

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Francis S.  |  Online Move In 
Clasificación:
5.0

Tiffany the store manager provided exellent customer service.

Gwen K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david e.  |  Overall Experience 
Clasificación:
3.0

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

victor r.  |  Overall Experience 
Clasificación:
2.0

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Jermale F.  |  Overall Experience 
Clasificación:
5.0

Very pleased.

loretta b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Gracias 

Clara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmin T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hannah H.  |  Overall Experience 
Clasificación:
5.0

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

cheryl s.  |  Overall Experience 
Clasificación:
5.0

Staff are very nice here.

Genne M.  |  Overall Experience 
Clasificación:
2.0

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I've been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You're lucky if they answer the telephone!

margaret a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel D.  |  Overall Experience 
Clasificación:
5.0

Tiffany was extraordinarily helpful. Thank you!

PATRICIA P.  |  Overall Experience 
Clasificación:
5.0

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

andrea c.  |  First Impressions 
Clasificación:
5.0

excellent facility and service

Olivia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ambritt m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMATHA M.  |  Overall Experience 
Clasificación:
5.0

Clean and easy to use! Safe and secure!

Calline J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexa G.  |  Overall Experience 
Clasificación:
5.0

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Edward D.  |  Overall Experience 
Clasificación:
5.0

Have used this place annually for college meals be out...excellent!

cynthia t.  |  Overall Experience 
Clasificación:
5.0

Ana provided excellent and friendly customer service. Thank you!!

hannah H.  |  First Impressions 
Clasificación:
4.0

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access-which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Karla S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMATHA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peter y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcos C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Geraldo S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ido b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hongying L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Aidan G.  |  Online Move In 
Clasificación:
5.0

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

SAIMA H.  |  First Impressions 
Clasificación:
5.0

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

cynthia t.  |  First Impressions 
Clasificación:
5.0

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Hema P.  |  First Impressions 
Clasificación:
2.0

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Paul S.  |  Overall Experience 
Clasificación:
4.0

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Kathryn J.  |  Online Move In 
Clasificación:
5.0

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

John C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIOMIBIELLI P.  |  First Impressions 
Clasificación:
5.0

Very impressed with facility and service. I'll be a customer for life.

crestmore f.  |  First Impressions 
Clasificación:
5.0

Nice and clean and indoor

luis o.  |  Overall Experience 
Clasificación:
5.0

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

victoria k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane Y.  |  First Impressions 
Clasificación:
5.0

Great! Tiffany is awesome and helpful

Daniel A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H.  |  First Impressions 
Clasificación:
5.0

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

JESSICA M.  |  Online Move In 
Clasificación:
5.0

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter's stuff while she was not in the dorms.

Heidi H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

matthew m.  |  Overall Experience 
Clasificación:
5.0

She was very helpful, and explained very well. I really enjoyed her.

ambritt m.  |  First Impressions 
Clasificación:
5.0

An was very professional, knowledgeable and friendly. Exemplary customer service!

Shawnee M.  |  First Impressions 
Clasificación:
5.0

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It's well located at the intersection of I-95 and I-91. Highly recommended.

Ellen K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marcos d.  |  First Impressions 
Clasificación:
5.0

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

Andrew S.  |  Online Move In 
Clasificación:
5.0

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Tianshun M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shilpa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B.  |  Overall Experience 
Clasificación:
5.0

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

daniel s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle G.  |  Overall Experience 
Clasificación:
5.0

Thank you Tyffany

Tonya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justice F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo M.  |  Overall Experience 
Clasificación:
5.0

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

Amerra Z.  |  Overall Experience 
Clasificación:
5.0

The staff was really friendly and helpful

Jose A.  |  Overall Experience 
Clasificación:
5.0

The woman who helped us could not have been more helpful and kind. We appreciated her!

PATRICIA P.  |  First Impressions 
Clasificación:
5.0

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Amerra Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

olivia s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilfredo R.  |  Overall Experience 
Clasificación:
5.0

Everyone was knowledgeable, super nice, and helpful!

Karen B.  |  First Impressions 
Clasificación:
5.0

Everything was very Good

Denise M.  |  First Impressions 
Clasificación:
5.0

Tyffany is AWESOME!!

Tonya B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather F.  |  First Impressions 
Clasificación:
5.0

Very easy to set up! We used a storage unit last year and are glad to be using one again

Yilu Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos O.  |  Overall Experience 
Clasificación:
5.0

The individual that helped me gave me all the info I needed. Very polite

robert y.  |  First Impressions 
Clasificación:
5.0

Impressive, clean, friendly

Rodolfo M.  |  First Impressions 
Clasificación:
5.0

I’ve have multiple storage units, this has been the best by far.

Luis R.  |  Overall Experience 
Clasificación:
5.0

I will Recommend Uhaul storage to all my friends and family..... the experience was excellent

Tyrese B.  |  Overall Experience 
Clasificación:
5.0

I was able to access my things 24/7 which was important as I worked a lot after hours very clean facility even the bathroom was spotless and the manager was very pleasant and helpful... bravo!

John J.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough about my experience with Wooster U-Haul! Every single staff member I worked with was amazing which I believe trickles down from managment. Thank you for an A+ experience.

Julie W.  |  Overall Experience 
Clasificación:
5.0

Analis Decker is an absolute super star at Wooster Square in New haven location! I would highly recommend to anyone, great service & secure location. Pleasant experience & my go to place! ¡Gracias!

Shawn K.  |  Overall Experience 
Clasificación:
5.0

special thanks to Tiffany

jeanne b.  |  First Impressions 
Clasificación:
5.0

Ana The GM was super amazing and very helpful THANK YOU monika

Mizz C.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and showed me everything I needed to know.

daniel m.  |  First Impressions 
Clasificación:
4.0

This was a great way to store items over the summer break!

Marcus S.  |  Overall Experience 
Clasificación:
5.0

Well designed facility.

elizabeth c.  |  Overall Experience 
Clasificación:
1.0

Terrible manager, being unfriendly with no answer to why lock my cube before the due day, and I was paid on time and autopay. In addition, she didn`t refund any rents for extra days.

Shuang C.  |  Overall Experience 
Clasificación:
5.0

The staff and management were very professional handling my needs and the facility is well-maintained! Will use the services in the future again!!! Thank you! Best, James

James G.  |  Overall Experience 
Clasificación:
5.0

They we all great

Jennifer M.  |  Overall Experience 
Clasificación:
4.0

awesome experience

jamacian american c.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and quickly. Thank you to Analis, the GM

zelig f.  |  First Impressions 
Clasificación: