Comentarios del cliente para U-Haul Moving & Storage of Wooster Square
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Testimonios de recientes clientes de U-Haul Moving & Storage of Wooster Square
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thomas s. en
The truck was parked very close to others and was extremely difficult to get out. Both side view mirrors had to be closed to get the truck out and I had to enter through the passenger side to tightly to get into the truck
Yen T Y. en
web site design needs modify. I mean when I place order my driver license front and back image is optional. But when I pick up that time system required me take picture onsite. because my phone performance waste extra time waiting upload.
Bet F. en
Customer service suberb!
RAYMOND M. en
Very friendly staff
Jason C. en
This location is understaffed it is set up for ease-of-use but usually takes twice as long as other stores customer service is really lacking
William H. en
Picking up and returning was very easy and the people were efficient and pleasant. The truck was decent. But the loading door on my 17' truck, when opened, would quickly rise to the top and get stuck. Took the movers a while to get it unstuck. Then it happened to me. Had to put the dolly and blankets in the drivers compartment so they would not fly out of the rear of the truck. Also I was charged 12 dollars for a 7 dollar dolly. Wrote for an explanation and so far nothing. Still in all would rent again. When you need a truck this is the place to go.
Catherine K. en
Every staff member was friendly, professional and helpful. I recommend this facility highly.
Ioanna A. en
Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.
Michael T. en
System worked well.
cheryl s. en
Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.
Ernest S. en
Better employees who perform their duties as if they are trained correctly.
Andrea V. en
I reserved a van with a dolly and I didn’t get the dolly. The person in store said he closed and ignored me as I tried to flag him down. I also tried to tell someone via online chat and they weren’t helpful. They said they would take that charge off but I was still charged for a dolly that was not in the van. And to top it off it made my move super inconvenient. It took me twice as long to carry box by box. I specifically ordered a dolly cause I have a bad knee and can’t carry boxes. But because of your negligence I have knee pain now. Never using this service again.
Ronald K. en
extremely neat and clean safe facility -wow friendly staff. only minor wish would be some fine tune of the security door closing on the elevators and garage door entrances - too quick
Stephanie G. en
Employee couldn't check us out because the system was down. Later found out that I was charged extra for a 1/16 tank of gas, despite the fact that the needle was in the exact same place as it was for pickup. After waiting 20 minutes with no communication from him except that there was nothing he could do to help us, I'm not terribly pleased with my experience. I'll use another uhaul location in the future, which is unfortunate because all of my interactions with other employees were so much nicer.
Khalil J. en
The employees were super helpful. But the Uhaul app is an absolute disaster. 0 stars for the app.
Georgia S. en
This location is extremely clean and secure. The staff was really helpful and friendly.
Alisa M. en
The last time I went to uhaul to obtain a new access key & trailer quote to move my stuff out of state, I discovered my room was cleared out without my permission. Also, I need a refund of $115.
Kerrian L. en
The Staff is friendly.. However every week is an issue. Its always an issue with check in.. the systems is down, slow or just not working. This weekend the rental was not functioning properly.. The car shared on the high way and the cabin back was open where air was coming in as if the cab was going fall off. I had to stop and get a coat to continue driving. These are issue that are arising that cannot be seen with a walk around. I use Uhaul to run my business and this is the 3rd week in a row that we have had an issue. I truly need to Uhaul to get it together. I paid for a U- haul that had too many
Samuel A. en
The employee who checked me in and showed me around was very helpful
Gregg D. en
The staff person that handled my rental in person was EXTREMELY EXCELLENT and should be commended accordingly!!!
coleen I. en
Everyone was so helpful and nice especially on such a busy week We will recommend and use again. Thank you!
Angela C. en
The amount of gas on the contract at pickup was incorrect in U-Hauls favor and I had to notify the customer service rep. Aapparently shr should’ve told me that I would need to go into the office upon return to get that corrected and not return the truck using self serve, which I did. Also, I was charged for two extra miles that I did not use!! So, I got charged for the gas because it wasn’t put in to the computer and for 2 miles not used by me. I’ve already been credited for the gas and need a credit for the two extra miles I was charged erroneously (mileage out 75508, mileage in 75536- 28 miles). Otherwise it was fine. Thank you.
marcey j. en
Always a pleasure
JASON B. en
Free coffee
Kerrian L. en
My issue is with the return.. Last few times I was over charged however customer service corrected it. However it happened again.. Not sure if the system is messing up. I'll call customer service tomorrow.
Ana T. en
Great facilities! Easy access , clean and secure , the facilities manager Analiss was great ! She made sure we knew everything about the building, very helpful and friendly .
OSCAR V. en
everyone working at this location was great! I just did not find the new check-in system very helpful.
Corey A. en
I found the online check-out and check-in system slow and cumbersome
Kristin B. en
Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.
Craig D. en
The check engine light was on. So make sure u fix that!
kimberly b. en
Analis was extremely helpful, answering all our questions regarding storage of our college student's items over the summer. Extremely courteous & professional -> excellent customer service!
Ronald K. en
The only thing that could improve the facility would be some work on the elevator and overhead door timers. Freight elevators need to have "stay open" buttons to give you some time to load- same goes for garage entrance doors. Your staff was fantastic in helping me
Dalton O. en
Julian was great. Friendly and very quick and easy to work with.
tabitha f. en
You guys are awesome
RAYMOND M. en
Was very clean
Victoria A. en
I was overcharged upon return of the vehicle. I was actually charged for 2 rental periods instead of 1. I am very disappointed and have sent an email to the Uhaul main address. This is not acceptable. This office has just upgraded and automated many of their systems, however these changes maybe have resulted in possible confusion. All processes are by text or email. Be sure to reconfirm all your rental charges at this address before departing the location. I am disspointed.
Julie W. en
So awesome to have knowledgeable and helpful folks when trying to figure all this out. Tiffany went out of her way to help me figure out all my needs for a UBOX in ATL and then storage in NHV. LOVE!
ashish s. en
Very professional staff and good service. No complaints :)
Sharon B. en
Everything was so easy. Great service!
Alneel A. en
great services
John J. en
Very coutreous and helping and made the rental process easy
Nicole M. en
Renting a unit after moving from N.Y, was made simple & effortless by Pristie, Julian and the P.M Analis! the mngr Analis even went above & beyond to assure my satisfaction. Property 100% recommended!
jacqueline J. en
The agent were very helpful she explained. All the rates. And i eere satisfied
barbara m. en
Keith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Thank you!
Raymond S. en
The service was good.