Customer Reviews for U-Haul Moving & Storage of Woodside

8166 comentarios

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

(718) 267-2928

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

A. K.  |  First Impressions 
Clasificación:
4.0

Nas was great

victor g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LEANDRO K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Early hours were a great help to drop off trailer before work

Chris F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIMEGUILLERMO G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLALEKANMICHAEL A. 
Clasificación:
5.0

Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.

Amir W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

Which I rented truck's driver side door and rear mirror are not working well.

Jampa T. 
Clasificación:
1.0

better customer service and service should be done on trucks

HENLEYROBINSON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTIAN R. 
Clasificación:
2.0

Long wait, confusion between different personnel, not great overall experience

Brendan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick M.  |  Overall Experience 
Clasificación:
5.0

Check in was fast and easy and same for the return. Very friendly and professional staff on both ends. Will happily rent again

Angelina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
2.0

Have an accurate initial gas tank reading on the contract

JIAKAI J. 
Clasificación:
3.0

The front desk staff is a bit overworked. They seem lax and a bit annoyed. As a customer I should never hear you complain about your job or begin my experience with you as you frown or pout. I heard cursing as well as unprofessional remarks. I did not feel good about it at all...

Chase G. 
Clasificación:
5.0

Staff was extremely professional and prepared.

GREGORY B. 
Clasificación:
3.0

I was not add save move coverage when I reserved online. But i charged the coverage when I returned the truck.

Wenjin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA M. 
Clasificación:
5.0

Super quick, easy and loved the service.

Maria P. 
Clasificación:
5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️

Amos P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muhammad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVINGS A. 
Clasificación:
3.0

The latest procedure: having to provide the phone number of someone, anyone so that uhaul can call that number....? Then asking the customer to take pictures of their license (which uhaul could/should do themselves...then taking photos of the odometer and gas levels....Its significantly more than is appropriate to ask of your customers. Will definitely make me consider other options if im need to rent a van or truck.

KEVINT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEJ P. 
Clasificación:
5.0

I really appreciated the hard work everyone was doing at this location.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM JOSEPH M. 
Clasificación:
1.0

You build me a charges that should not be charge I clean the van you put me $20 charge for cleaning Then after hours you should not build me because I returned a day before and then gas was the way you give it to me filled

RAMIZ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTAVAK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEEL R. 
Clasificación:
4.0

It was a stressful morning because we were moving, and we realized we ordered a U-Haul that was too small for all the stuff we had. I went back online and found another truck was available, and I have to say - the staff at the U-Haul location was efficient, friendly, and knowledgeable with what they were doing, even though it's a pandemic, a busy time, and the location was very crowded.

CELESTE D. 
Clasificación:
5.0

Wonderful, friendly and fast service at drop off

Jennifer H. 
Clasificación:
1.0

El cliente no dejó un comentario.

lyndon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
4.0

I delivered the truck, parked and it was all good.

Ivette N. 
Clasificación:
5.0

El cliente no dejó un comentario.

marie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C.  |  Overall Experience 
Clasificación:
3.0

La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.

CARMENPATRICIA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELC O. 
Clasificación:
5.0

Everything was fine. Just i have troubles when I dropped off the truck on the website when I did the check out information 🙃.

YARED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward O. 
Clasificación:
5.0

Wonderful service no hassle love it thanks

HAMZA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDELILLAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT GERMAN M. 
Clasificación:
5.0

I had a great experience using uhal storage. The staff were super helpful and the facility was always clean.

Stephanie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herney H. 
Clasificación:
1.0

Overall better customer service

DEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEFERTITI C. 
Clasificación:
3.0

Checkin process is way too slow and convoluted

ANTHONYCOURTNEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANYDRUSILLA G. 
Clasificación:
5.0

Customer service is excellent! the truck was beat-up and so clunky! Everything rattled. Made it trough and back. Will rent uhaul again and again

Rodrigo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

The man that took our fan was funny, quick and overall 10/10.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK OLIVER E. 
Clasificación:
5.0

Thank you, for professionalism!

MANUELCRISPULO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francia J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luiggi N. 
Clasificación:
1.0

Your customer gave you the wrong phone number

Jervis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETHANYCATHERINE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Islam S. 
Clasificación:
5.0

All I can say is to, keep doing what your doing! They gave me the most outstanding quality of Service in a long time.! All I can say: I give them ⭐️⭐️⭐️⭐️ Of outstanding service.! Just give them a chance. You won't be sorry. ðŸ'

Amos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS JEREMIA N. 
Clasificación:
4.0

I requested dolly $7 when I reserved the truck but there was no dolly when I got there and told they have it if I want to buy it for $19. They should have saved one for me as I reserved it or have extra as the place is busy generally. Staff were professional and overall experience was good.

TSERING D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio R. 
Clasificación:
5.0

Only comment, the truck needs some front alignment. It pull bad to the right. Otherwise everything was great!

DOUGLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMILHERNAN Z. 
Clasificación:
2.0

One person sells gas, lottery, and everything else you can find at a convenience gas station. Took one hour to get the truck. I don't recommend this place on Fridays afternoon.

Azael A. 
Clasificación:
1.0

David need to behave nice to customers he was so rude to me when I came to drop the truck back to uhal other than that I had good experience with uhal

Tenzin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGES K. 
Clasificación:
5.0

Self check in didn't work with the app, I had to go to the customer service counter. Returning the vehicle worked perfectly. Knowledgeable and friendly staff, this is my preferred location.

CHADJAMES Z. 
Clasificación:
5.0

She was amazing and also the place looks nice

Hansel M.  |  Online Move In 
Clasificación:
3.0

You need to train your employees to inspect trucks/vans BEFORE rental and AFTER receipt. Social distancing is NOT and excuse for not doing the inspection. The fact that the computer network was down is NOT an excuse for not inspecting the vehicle. Common sense says that in such cases you take a pen and paper, write down the name of the driver, his/her driver's license, mileage, and ensure the driver signs the sheet agreeing to the mileage and any other details observed and annotated. Your employees did not wish to check with us if everything was in order. Everything was in order. Now there is a discrepancy. All the time while we were driving and stopped, on our way back to your facilities, we could even hear the utility cart roll inside the truck. Your bill claims 35 miles; our photo and satellite map evidence shows mileage reading is 23 miles. We have brought this to the attention to 802023_GM@uhaul.com, as per their earlier message asked us to write in case of questions. We wrote to 802023_GM@uhaul.com on the 19th of April; no response. Then we wrote again to 802023_GM@uhaul.com on the 24th of April, and still there is no response. We notified credit_collection@uhaul.com. We now ask a settlement where U-Haul charges the CORRECT mileage (23 miles). U-Haul also should be more responsible to train employees to inspect with customers rented vehicles to ensure that both parties are agreeable to everything observed. Therefore, as we did return the utility dolly, and no one wanted to come and double-check with us the mileage and everything else, we will NOT pay for any such missing utility dolly. U-Haul should investigate whether such utility dolly was lost or stolen after we returned it.

ANGELG G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Galen S. 
Clasificación:
5.0

Excellent all around.

JASONA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pawel K. 
Clasificación:
3.0

I don't understand what you're trying to accomplish by requiring that a third party is bothered so that I am confirmed to be an authentic person? If you're suggesting calling the third party is a security feature then I would say you should probably stop doing mobile check-in. That requirement is infuriating.

MURAT C. 
Clasificación:
4.0

The check out process can be easier, especially in terms of being able to easily enter odometer reading data. Ayana's customer service was, however appreciated, detailed, clear in her instructions, and accommodating. Gracias

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Avelino G. 
Clasificación:
5.0

Dave was a gentleman and made the return very easy

Tom V. 
Clasificación:
4.0

Marc is a STAR employee!!! Overall very satisfied with everybody working at this location. (efficient and cordial)

Lilian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEM V. 
Clasificación:
4.0

I wish there was an express lane for checkout. There was a woman ahead of us who was confused about her order and making a bit of a scene, obviously not uhauls fault and 1 of the 2 people working the counter was literally managing 2 lines at once to help keep things moving while she was occupying the third, but it wasted a lot of time for a lot of people. We rent from uhaul frequently & know the drill, would love a quicker pick up option! We'd pay for it!

Bridget O. 
Clasificación:
1.0

Attitudes. All around. Both employees I dealt with were might have been the most miserable people I've encountered in years. On top of their bad attitudes, they didn't do their jobs. Which meant that I had to go back to the counter to have items rung up that were missed. And I had to drive miles back to the facility to get hand trucks and blankets that dude didn't place into the truck upon rental. And to think happy, well intentioned people can't find jobs. Someone at your company knows how to fire shitty people. Forward this to them.

Bobby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
5.0

excellent

ZAFRAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giampiero S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO S. 
Clasificación:
5.0

It's all good, organized and customer service staff is helpful

DANIELH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY R. 
Clasificación:
4.0

Was very professional..

Timothy L. 
Clasificación:
5.0

Everything is perfect

Milan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
4.0

The people and space were great. However, I asked for no coverage as my CC covers it. Unfortunately, when I looked at my bill later on I realized the coverage included. I didn't notice until after moving all day and would like this charge removed. Please help!

Justin L. 
Clasificación:
5.0

Excellent employees

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krassimir G.  |  First Impressions 
Clasificación:
5.0

I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.

ANA L.  |  Overall Experience 
Clasificación:
5.0

The staff is great.

Edward L.  |  First Impressions 
Clasificación:
5.0

Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.

Marc a J.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don't have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!

Maria S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KANNAN R.  |  First Impressions 
Clasificación:
5.0

Lovely place nice workers

mildred r.  |  First Impressions 
Clasificación:
5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Itzhak F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WIRAT A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNA M.  |  First Impressions 
Clasificación:
5.0

The manager was very helpful he was very patient and understanding

Dadrian T.  |  First Impressions 
Clasificación:
5.0

Set storage ever.

Marc a J.  |  Overall Experience 
Clasificación:
3.0

The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy

David L.  |  Overall Experience 
Clasificación:
3.0

People inside weren't wearing masks.

Ian F.  |  Online Move In 
Clasificación:
5.0

I would recommend this storage to anyone.

Vida G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl O.  |  Overall Experience 
Clasificación:
5.0

Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer's needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!

RONALD A.  |  Overall Experience 
Clasificación:
5.0

This facility has the most profession and helpful staff. Please don't lose them!

miroslaw W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A.  |  First Impressions 
Clasificación:
5.0

The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay

Jorge M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

MARTHA C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

THANH V.  |  Overall Experience 
Clasificación:
5.0

Me salió muy económico y cerca de mi casa muy buena la atención me gustó

Omar P.  |  First Impressions 
Clasificación:
5.0

Nas Matthew was super helpful and made my day a lot easier !

Fabio R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL S.  |  Overall Experience 
Clasificación:
5.0

Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.

Grace D.  |  Overall Experience 
Clasificación:
5.0

The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.

Frederick J.  |  First Impressions 
Clasificación:
5.0

First time renting a storage unit. Pretty good location. Limpio.

Nicholas R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lina M.  |  First Impressions 
Clasificación:
5.0

i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw

bett g.  |  Overall Experience 
Clasificación:
3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

David M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

raul c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Odellia L.  |  Overall Experience 
Clasificación:
5.0

The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She's definitely an asset to your team .. Thanks again Nas.. You are appreciated

Tishaun J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD F.  |  First Impressions 
Clasificación:
5.0

All was well and convenient... always good! And reliable

Maria F.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Brett P.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIA LOURDES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TL R.  |  First Impressions 
Clasificación:
3.0

The customer rep that help me was extremely slow and didn't have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.

JENNIFER L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamecca P.  |  Overall Experience 
Clasificación:
5.0

I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.

Pradip S.  |  Overall Experience 
Clasificación:
5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

CRAIG D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kabir S.  |  Online Move In 
Clasificación:
5.0

UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)

Eric O.  |  Overall Experience 
Clasificación:
5.0

Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there's a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can't get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P

Nicholas P.  |  First Impressions 
Clasificación:
2.0

Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn't even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.

Jorge C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilmer L.  |  Overall Experience 
Clasificación:
5.0

Gracias

fabian o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario H.  |  Overall Experience 
Clasificación:
5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Gina R.  |  First Impressions 
Clasificación:
5.0

Great staff. Friendly and helpful!

STACI H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamecca P.  |  First Impressions 
Clasificación:
1.0

I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644

Michael E.  |  Overall Experience 
Clasificación:
3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Ivonne T.  |  First Impressions 
Clasificación:
4.0

To hot in the storage area very nice staff, clean area

Nicole H.  |  Overall Experience 
Clasificación:
5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Paul G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nguyen T.  |  Overall Experience 
Clasificación:
5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wilmer L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IMRE B.  |  Overall Experience 
Clasificación:
5.0

Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.

JOHN G.  |  Overall Experience 
Clasificación:
5.0

I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox

SURAN M S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER JR D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciprian K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Jose A G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH B.  |  Overall Experience 
Clasificación:
5.0

The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!

bonifacio a.  |  Overall Experience 
Clasificación:
5.0

All. The workers were very nice ms Linda ma Cindy All of them thank you

Urris R.  |  Overall Experience 
Clasificación:
1.0

The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.

ANTONIO MARK M.  |  Overall Experience 
Clasificación:
5.0

Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.

Kareem C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSE R.  |  Overall Experience 
Clasificación:
4.0

The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Gracias.

Juan F.  |  Overall Experience 
Clasificación:
5.0

My overall experience with U-Haul-from vehicle rental to storage unit-was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.

Robert S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine G.  |  Overall Experience 
Clasificación:
5.0

Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.

Deborah R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO V.  |  Overall Experience 
Clasificación:
4.0

Price is too high

Carlos V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki B.  |  Overall Experience 
Clasificación:
5.0

El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you

Joanna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AVI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola C.  |  Overall Experience 
Clasificación:
4.0

Very helpful and pleasant.

Pamela C.  |  First Impressions 
Clasificación:
5.0

Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.

Maria P.  |  First Impressions 
Clasificación:
5.0

The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.

KRIS N.  |  First Impressions 
Clasificación:
1.0

the only con that I have is the expense. Too expensive !!

STEPHANIE F.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great costumer service.

Karen G.  |  Overall Experience 
Clasificación:
4.0

¡Gracias!

Stephanie T.  |  Overall Experience 
Clasificación:
5.0

Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome

Linda C.  |  First Impressions 
Clasificación:
5.0

very good value

Michael E.  |  Overall Experience 
Clasificación:
1.0

The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel

Starking D.  |  Overall Experience 
Clasificación:
3.0

Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave- no prorating for prepaid month

THEODORE D.  |  Overall Experience 
Clasificación:
5.0

I had the storage for almost 10 years, never a problem, always clean and well lighted.

ANGELO V.  |  Overall Experience 
Clasificación:
5.0

My experience with uhaul storage facility was great. I had no problems.

simone e.  |  Overall Experience 
Clasificación:
5.0

The space was clean and the staff was very helpful and friendly.

Robert S.  |  First Impressions 
Clasificación:
5.0

Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great

MIKE B.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Very helpful

Eli B.  |  First Impressions 
Clasificación:
5.0

Helpful and kind people. Made everything easy.

David G.  |  First Impressions 
Clasificación:
4.0

Attendants were nice and helpful.

HYNDRANI P.  |  First Impressions 
Clasificación:
5.0

Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!

Jessica K.  |  Overall Experience 
Clasificación:
5.0

Everything is perfect thank you

Victor V.  |  First Impressions 
Clasificación:
5.0

Gracias

Mohamed C.  |  First Impressions 
Clasificación:
5.0

Fast Easy Profecional

ELIECER BILLY I.  |  First Impressions 
Clasificación:
5.0

Very professional and efficient!

Joshua E.  |  Overall Experience 
Clasificación:
5.0

Used this storage for 12 years and never had an issue. Everything was great

VIVIANA M.  |  Overall Experience 
Clasificación:
1.0

This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.

Steven J.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!

Tanya M.  |  Overall Experience 
Clasificación:
5.0

Very good

Nicholas O.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful and kind.

Sarah L.  |  First Impressions 
Clasificación:
5.0

Staff were really helpful

David J.  |  Overall Experience 
Clasificación:
5.0

Everyone so professional

Glenn S.  |  Overall Experience 
Clasificación:
1.0

They should put. A better manager

Cesar R.  |  Overall Experience 
Clasificación:
5.0

the Manager Nas she was a wonderful person thanks for your help

JORGE V.  |  Overall Experience 
Clasificación:
5.0

Customer for 12 years great place

CANDITO S.  |  Overall Experience 
Clasificación:
5.0

No words can explain how great everyone was. Especially Ashley and the manager Nas.

marie s.  |  First Impressions 
Clasificación:
1.0

I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.

Norazaih W.  |  First Impressions 
Clasificación:
5.0

Extremely helpful and friendly.

Chris L.  |  Overall Experience 
Clasificación:
5.0

They are excellent person, l'm very happy now with you guys. Thank you so much

Bernardo B.  |  First Impressions 
Clasificación:
4.0

thank you uys

Gustavo P.  |  Overall Experience 
Clasificación:
5.0

Everything is good, only comments I have is about the rates of storage room, it's bit high.

Mohammed J.  |  Overall Experience 
Clasificación:
5.0

Koren was extremely helpful and professional.

DAVID C.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with the service and staff.

ABEL L.  |  Overall Experience 
Clasificación:
5.0

great

JONATHAN P.  |  Overall Experience 
Clasificación:
4.0

Thanks again for the friendly service and professionalism

armondo v.  |  Overall Experience 
Clasificación:
5.0

The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.

patrick w.  |  Overall Experience 
Clasificación:
5.0

Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of

terrence s.  |  First Impressions 
Clasificación:
5.0

We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .

James P.  |  Overall Experience 
Clasificación:
4.0

Very clean. Well lit. Just wished self service hours to storage were longer.

MERCEDES M.  |  Overall Experience 
Clasificación:
5.0

Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.

Jayaugust M.  |  Overall Experience 
Clasificación:
4.0

Thank u!!

Charis V.  |  Overall Experience 
Clasificación:
5.0

Too expensive

JAMAH F.  |  Overall Experience 
Clasificación:
5.0

I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.

Latanja M.  |  Overall Experience 
Clasificación:
5.0

We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.

patrick w.  |  First Impressions 
Clasificación:
5.0

Staff was sweet and helpful.

Jose P.  |  Overall Experience 
Clasificación:
5.0

I've been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Gracias

GIOVANNI I.  |  Overall Experience 
Clasificación:
4.0

Bueno

Michelle T.  |  Overall Experience 
Clasificación:
1.0

Bad service the manager she bad

Mustapha H.  |  Overall Experience 
Clasificación:
1.0

4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do

DENNIS S.  |  Overall Experience 
Clasificación:
5.0

Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!

Donna P.  |  First Impressions 
Clasificación:
5.0

Great service

jimmy l.  |  Overall Experience 
Clasificación:
5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Paul S.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

WANDA S.  |  Overall Experience 
Clasificación:
5.0

I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!

Jeffrey R.  |  Overall Experience 
Clasificación:
5.0

Great job the customer service front desk is very welcome and nice

walid e.  |  First Impressions 
Clasificación:
4.0

Ninguno

BEN P.  |  Overall Experience 
Clasificación:
4.0

No public transportation near by.... had to order taxis back and forth after 65 St. R train.

Claudia M.  |  Overall Experience 
Clasificación:
5.0

na

Michael E.  |  Overall Experience 
Clasificación:
5.0

Professionally run, but long wait due to numerous customers.

Pornchai J.  |  Overall Experience 
Clasificación:
5.0

Ninguno

RIGOBERTO V.  |  Overall Experience 
Clasificación:
5.0

I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.

Latanja M. | Reservación
Clasificación:
1.0

Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks

Ben H.  |  Overall Experience 
Clasificación:
5.0

I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.

Noel S.  |  Overall Experience 
Clasificación:
1.0

Worst place

INDRIT G.  |  Overall Experience 
Clasificación:
3.0

The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.

subimal k. | Reservación
Clasificación:
5.0

Has is very friendly and positive, really good at problem-solving.

Lee T.  |  Overall Experience 
Clasificación:
3.0

The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain

Michael S. | Reservación
Clasificación:
5.0

Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.

Jeff S.  |  Overall Experience 
Clasificación:
5.0

My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. ¡Gracias!

ALAN P.  |  Overall Experience 
Clasificación:
5.0

Never a problem. I would recommend to anyone

DAVID R.  |  Overall Experience 
Clasificación:
5.0

Had my storage there for more than 2 years and would say it was one of the best storage places.

ASHINDER S.  |  Overall Experience 
Clasificación:
1.0

A/C wasn't working when moving out in what was supposed to be a climate controlled unit. Can't imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.

RANDALL S.  |  Overall Experience 
Clasificación:
5.0

An overall great experience that helped us with out move and did not add any additional stress!

Stefana A.  |  Overall Experience 
Clasificación:
4.0

Great, friendly staff

hattie h. | Reservación
Clasificación:
5.0

I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.

ALBERT B.  |  Overall Experience 
Clasificación:
5.0

Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!

PATRICIA A. | Reservación
Clasificación:
5.0

Thank you for all of your help!

Lily M.  |  Overall Experience 
Clasificación:
5.0

The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.

Shauna B.  |  Overall Experience 
Clasificación:
5.0

It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.

Michelle B.  |  Overall Experience 
Clasificación:
1.0

Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.

Quinn C.  |  Overall Experience 
Clasificación:
5.0

Thanks to U-Haul I am very happy with your services

Beatriz C.  |  Overall Experience 
Clasificación:
4.0

The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.

EDMUND L.  |  Overall Experience 
Clasificación:
1.0

Thank you mrs Jessica Roman

Cristian A.  |  Overall Experience 
Clasificación:
5.0

At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.

Kirk M.  |  Overall Experience 
Clasificación:
5.0

Did the job

Ivan S.  |  Overall Experience 
Clasificación:
4.0

I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.

jennifer l.  |  Overall Experience 
Clasificación:
5.0

The people at the location were super nice and helpful.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Wonderful Staff and quick service all around.

RUNIE M.  |  Overall Experience 
Clasificación:
4.0

Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.

Marianna G.  |  Overall Experience 
Clasificación:
5.0

Storage unit that does the job

XAVIER E.  |  Overall Experience 
Clasificación:
5.0

Excellent, very clean, friendly staff and accessible.

MICHEL B.  |  Overall Experience 
Clasificación:
5.0

Facility was very clean and organized. Staffs were excellent.

Sai C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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