Customer Reviews for U-Haul Moving & Storage of Woodside

10,721 reviews

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right, No on-site parking available for customers during rental)

(718) 267-2928

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Terrible experience. What a disappointment and stress I went through with you. I don’t recommend at all. Worst experience ever.

Kirsilyn S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
3.0

Your online return app is the dummest app I could ever use. Has anyone checked it how user unfriendly it is. It was loading forever and not uploading the pictures. Please make this app better to make the return process smoother

ALEKSAN K 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
2.0

Everyone I interacted with, save for the guy that moved the truck out for me, was incredibly unhelpful. From watching me struggle with the app and refusing to help or manually check me in for almost half an hour, to giving me a truck with issues ranging from airflow to brake issues, and just letting me stand around clueless for a while. Even after the mechanical and safety issues of the truck were diagnosed the consensus was still to rent out a class 6 truck with failing brakes. Finally the manager came out and helped resolve the matter by having me drive the unsafe truck on a busy highway across Queens to trade it out for something road worthy. In total this experience cost me no less than two hours of valuable time on a business trip, cutting in to my bottom line with guys standing around waiting for the truck to arrive at the jobsite. On the flip side this really motivated me to get my own company van and never need to rent a UHaul again. A completely unacceptable experience.

JON T 
Rating:
3.0

Customer did not leave a comment.

Jill G 
Rating:
5.0

Excelent service

YEISON E 
Rating:
5.0

Henry was super helpful as was the guy, who opened the office today, was also amazing. I totally recommend the U Haul storage bin Woodside.

Michael M  |  First Impressions 
Rating:
5.0

very good service

Santiago M 
Rating:
5.0

Customer did not leave a comment.

ROSAGUILLERMINA P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
2.0

They forgot to give me furniture pads, and there were wet unknown liquid on passenger side floor.

Shuntao P 
Rating:
5.0

Berry’s good service

Maria G 
Rating:
5.0

Customer did not leave a comment.

Emilio L 
Rating:
5.0

Customer did not leave a comment.

Debbie A 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L 
Rating:
1.0

Customer did not leave a comment.

Gustavo F 
Rating:
1.0

I am very inhappy. I was late 30 minutes because the storage end were sooo busy could not help me. Return the truck suddenly everythig doubles, including the insurance and a late fee on top of tgat ehen you doubled the rate already this is stealing from people and it was your fault I was late. I woll make sure to tel anyone I know that you are scaming people stealing their hard earned money. I travelled 3 miles and parkeded 2 hours on your premises.

Bader O 
Rating:
5.0

It was just perfect, the van was in good condition and clean, I rented in new Jersey and they don't care, the vans are dirty

WALTERMAURICIO F 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Edilio R 
Rating:
5.0

Have drinks like water and soda ,gloves

Emilio L 
Rating:
4.0

Customer did not leave a comment.

Andy Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dimitry D  |  Overall Experience 
Rating:
4.0

Only one of the employees at U-Haul in Woodside, Queens, NY was not helpful and nasty. His name is Sean/Shawn.

Jason C 
Rating:
5.0

Customer did not leave a comment.

CRISOSTOMOI C 
Rating:
5.0

Customer did not leave a comment.

Elie O 
Rating:
2.0

The requirement to use your smart phone to check in is absurd. I was forced to share my location with my web browser in order to get my vehicle. This is invasive and demeaning. Also forcing me to give out a contact that u-haul then calls is ridiculous. What happens if someone does not have a smart phone? Can they not rent a vehicle? Shame on U-haul.

Rachael H 
Rating:
5.0

Customer did not leave a comment.

Julio C 
Rating:
5.0

Yes I we be renter again is very goo

miguel h 
Rating:
5.0

Customer did not leave a comment.

FAVIO N 
Rating:
1.0

Not rent out equipment that don't properly work. Check doors before renting trucks. If a customer was not able to take off and unload due to the truck door malfunctioning, then the customer should be reimbursed.

Laura P 
Rating:
5.0

Customer did not leave a comment.

Ivica R 
Rating:
4.0

Customer did not leave a comment.

Thompson S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam M 
Rating:
5.0

Customer did not leave a comment.

ROSAGUILLERMINA P 
Rating:
5.0

Good services good equipments

Harlyn P 
Rating:
5.0

Exelente service

Constantino C 
Rating:
5.0

Customer did not leave a comment.

Rafal O 
Rating:
1.0

The door to the trailer did not work. I had to wait several hours for roadside assistance. I still have not heard back from the manager regarding this.

Thomas C 
Rating:
5.0

You need to improve the mobile pick up process none of the QR codes worked at the window every time try to submit a picture of my ID on the app it didn't work there was no point in even doing this through mobile app I could have just went inside.

ISRAEL M 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
4.0

The sign up process being phone based was a bit annoying as my phone is a bit glitchy

James L 
Rating:
4.0

The location was convenient for me, but there were a couple of things that should be address for the future customers: 1. The app to book online has troubleshooting problems, so it will go off and on while doing the process of renting online. It is very annoying and the online chat also takes a lot of time. 2. I book the hand truck, and It was not present , so I have to wait until 7 am to get it from the staff members rom store. Which I rent the truck earlier.

Ruben G 
Rating:
5.0

Customer did not leave a comment.

Marisol M 
Rating:
5.0

Customer did not leave a comment.

sk A 
Rating:
4.0

Atender mejor al cliente

oscar m 
Rating:
5.0

Customer did not leave a comment.

Hesham E 
Rating:
5.0

Customer did not leave a comment.

larissa v 
Rating:
4.0

The staff made it easy to get questions answered. In and out the door plus the self return tool wasn’t bad at all. I recommend it.

Arismendy F 
Rating:
5.0

Customer did not leave a comment.

NICOLAS B 
Rating:
4.0

I’m not too happy about my storage not being able to close. It was super frustrating and exhausting that I had to bring everything out the car go all the way down to my storage which was pretty far ( I’m not complaining about that ) but it’s just the back and forth and to see the door not close was super upsetting .

Dayonna C  |  First Impressions 
Rating:
3.0

It would have been nice to have the person walk us to our lock and test try if everything was okay before sending us off . Also there weren’t any options given from high to low of the rates for each storage

Dayonna C 
Rating:
5.0

Na

fabiola f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monjur M 
Rating:
5.0

Customer did not leave a comment.

Bruna V 
Rating:
4.0

The thing i didn't like the storage is, i been with uhaul storage since 2012 i never had any bonus like one free month and they treated me as a new customer Always been in queue with a regular clients daily basis. You supposed to do one tiller helping only the storage clients. I just suggest it.

GRAOUI A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW P 
Rating:
2.0

The system crashed and I wasn’t able to get my trailer until almost a full hour after I was scheduled to pick it up. The location also seemed to be understaffed for the move season that is currently underway.

Christian T 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

TO THE PERSON IN THE STORE WHO OPENED MY ACCOUNT- THANK YOU

Sonia R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alimatu S  |  First Impressions 
Rating:
5.0

That’s what I call TLC

Antonio S 
Rating:
5.0

Customer did not leave a comment.

Nikhal R 
Rating:
5.0

My reservation was handled very well by Shania at the front counter.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Jack D 
Rating:
5.0

All went well.

SIMONA R 
Rating:
5.0

The app was not working during the sign in process and we were delayed about 30 minutes. The clerk made this up by giving my an extra hour and half with the truck, which was definitely needed. Great customer service!!

Joseph C 
Rating:
5.0

Customer did not leave a comment.

JAKIR H 
Rating:
4.0

Customer did not leave a comment.

Laurel M 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY G 
Rating:
5.0

I'm very satisfied.. Thanks to MAX who helped me out during the whole process he was very polite THANKS AGAIN

Jorge D 
Rating:
3.0

i was unimpressed with how the storage room here was very tight. In another storage facility i was rented had plenty of ceiling height. Here however the roof was very low and plenty of dirt not dust , fell from the floor above. Also within only a few months after starting to rent the storage room, the rent was raised which i was displeased with. If that was mentioned beforehand i would have done more storage shopping.

josimar i  |  Overall Experience 
Rating:
1.0

I visited my storage unit on Wednesday, May 1st to review my items to plan for my move scheduled for Saturday, May 11. Everything looked fine and in order. I return on Saturday, May 11 to notice there were some “water stains” on my tv and a piece of furniture. I looked up to see if there was a pipe above or perhaps condensation from any mechanicals above - nothing. Then I found a clear plastic cup half way on its side on top of one of my boxes, with yellow fluid - URINE. Someone urinated in a cup and placed or threw it atop of the storage unit. The top of the storage unit does not have a flat full coverage roof, it has a grate that can fit the size of a plastic cup, apparently. My storage unit rental was cancelled before I could formally cancel it on the website the very next day, so clearly staff is monitoring activity of who is coming and going, entering points of the unit but cannot monitor someone who urinated in public and disposed of it within someone else’s storage unit. Deeply disappointed.

ANNMARIE D  |  Overall Experience 
Rating:
3.0

Couldn’t take pictures to show it wasn’t clean . The tank was not full. I returned it full. I dropped it off early then they couldn’t find the keys . I put the keys in the slot . They found them at 12 when I dropped the van off at 6 . Told me that they must have checked the drop off keys before I dropped them off . Six hours later they never checked again ? 🤔

kim g 
Rating:
5.0

Customer did not leave a comment.

MD S 
Rating:
5.0

Customer did not leave a comment.

NORRISL L 
Rating:
4.0

Everything was great, just the lockbox had the wrong key in it, and trying to pick the van up at 10pm meant we had to call customer service and while they were very helpful it just took a lot of time. So while everyone was very helpful (dropping it off was also really easy), I think that was an avoidable mistake.

ARIELLE R 
Rating:
3.0

Customer did not leave a comment.

Josett P 
Rating:
4.0

Check in process is cumbersome and the id scanner didn't work

Joe P 
Rating:
5.0

Good service.

Dhan M 
Rating:
5.0

Customer did not leave a comment.

Ianthe F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan V 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
3.0

I rented a car from U-Haul. When I picked it up, it had only 35 miles left on the fuel tank. This was very inconvenient, and I had to fill up the tank immediately.

ZEEVIK W 
Rating:
5.0

Customer did not leave a comment.

MANUEL G 
Rating:
5.0

Customer did not leave a comment.

Nijah W 
Rating:
5.0

Customer did not leave a comment.

Carlton M 
Rating:
2.0

Location was clean. The initial agent who helped me rent was very helpful, kind, and respectful. When returning the rental, the person who took it (checked fuel and condition) was extremely rude and didn’t answer any questions. The staff inside on this day were equally unhelpful. Overall terrible experience when returning the vehicle.

MARCOT G 
Rating:
5.0

Customer did not leave a comment.

Malcolm U 
Rating:
5.0

Customer did not leave a comment.

Alex E 
Rating:
5.0

Everyone was very helpful and kind

Brandon S 
Rating:
5.0

Customer did not leave a comment.

MANUEL G 
Rating:
5.0

Customer did not leave a comment.

dawa n 
Rating:
5.0

Good

Jamil M 
Rating:
5.0

Customer did not leave a comment.

Wanda C 
Rating:
4.0

Generally easy rental process, vehicle worked fine and fit our needs. The mobile pickup process needs a bit more streamlining, as the confirmation of the alternate driver took quite some time...

Alphonse T 
Rating:
1.0

This is one place you'd never want to be! I was charged for things I never used or agreed to and the manager instead of rectifying the mistake, added to my frustration with horrible customer service and ever threaten me with calling the police. Please note that at this location it is likely that you'll be robbed from the staff! Beware and stay away! Also. they will give you an empty thank of gas but on the doc it will say that it is full. When ypu get to the truck for first time - take a picture of the gas meter, or don't take a picture, it doesn't matter. If you do take a picture - they will say you did it way after driving for awahile, and if you don't take a picture they will say that they gave you a full tank. Those people are professional robbers and the District Attorney should get involved to close down this place!

Yordan K 
Rating:
5.0

Customer did not leave a comment.

Rafal O 
Rating:
5.0

Customer did not leave a comment.

Cipriano C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Oscar Z 
Rating:
5.0

Customer did not leave a comment.

MANUEL G 
Rating:
5.0

Customer did not leave a comment.

Rafal O 
Rating:
5.0

Customer did not leave a comment.

Ramon G 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO J 
Rating:
4.0

N/A

Gustavo P 
Rating:
5.0

Customer did not leave a comment.

Henri N 
Rating:
5.0

Customer did not leave a comment.

Mohammed B 
Rating:
1.0

This used to be my go to location. Now it has gone down the drain. The 24/7 Truckshare no longer works. My last 2 rentals I have arrived to pick up the truck and they have not "assigned" a truck to me so I then have to wait fir the location to open to get a truck, that is horrible since I need to be on the road by the time they open. Bad business, I don't recommend this location!

Miyer F 
Rating:
5.0

Customer did not leave a comment.

islam n 
Rating:
5.0

Customer did not leave a comment.

ROMANE H 
Rating:
3.0

Henry who works there is awesome. Why don’t the people at the counter check us in? Why do I have to you my phone and do all the work for you even though I’m paying YOU for the rental ?

David C 
Rating:
5.0

Quick in and out

Pat R 
Rating:
3.0

A furniture dolly was ordered and paid for, but it wasn't in the truck when I picked it up.

Mary V 
Rating:
5.0

Customer did not leave a comment.

Sarbjit K  |  Overall Experience 
Rating:
5.0

All the star ⭐️ staffs were Beautiful!!🤩

tabitha C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBBIE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred r  |  Overall Experience 
Rating:
5.0

I’m very satisfied with the service I got from all the staff for the past. 2 years and 7 months.

Sahara C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENE V  |  First Impressions 
Rating:
4.0

Somewhat annoying to get into facility with access code. Door closed quickly as I was trying to unload from my van.

Norman H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarbjit K  |  First Impressions 
Rating:
4.0

The facility was clean but many of my articles on storage had a crusty white powder buildup on them from toward the back of the unit, not sure what it may be, perhaps a soap solution build-up from mopping? Looks like it came from somewhere above my unit. There remained the build-up on the floor of the unit in the back.

STEVEN B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph R  |  Overall Experience 
Rating:
5.0

I WILL MISS STORING MY THINGS THERE, THANK YOU VERY MUCH 👍👍👍👍👍

OMAR E  |  Overall Experience 
Rating:
5.0

Perfect everything was very good.

Walter P  |  Overall Experience 
Rating:
5.0

Candise Lendore runs a a clean and customer friendly operation. She is in complete charge and is highly professional. I will highly recommend her facility to friends and associates and urge them to contact her for any storage needs Lee Manka Unit 1061 for 6 years

Lee M  |  First Impressions 
Rating:
4.0

Flexible, patient, and overall friendly experience. I am appreciative. Thank you again.

CHANTELE Q  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and helpfulness that the staff and employees rendered to me. They made sure to ask me was there anything else that I needed. That shows true Professionalism and courtesy that U HAUL offers. Good job and thank you for show me you care.⭐️⭐️⭐️⭐️⭐️

AMOS P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yuvra b  |  First Impressions 
Rating:
4.0

Building mgr. projected unwarranted ratchetness. Thumbs down for elite conduct and professionalism.

monique j  |  Overall Experience 
Rating:
5.0

Had our storage with you for many many years. Always great service. If I wasn’t retiring I’d certainly still keep it with you. Appreciate all of your help over the years

IRA Z  |  Overall Experience 
Rating:
5.0

Mary or Meriem is the best help she’s amazing

Redhouane F  |  First Impressions 
Rating:
5.0

OMG it’s super clean!, convenient, but I have to travel overseas have to do some moving. I’m sure I’m gonna use this facility again when I’m back. Thanks :)

NAPHAT K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david b  |  Overall Experience 
Rating:
5.0

Workers and the managers are very helpful most of the workers in the afternoon very professional and friendly They help you all the way to rent a truck and even to get a storage .

Alfonso V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akshay K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mellissa D  |  Overall Experience 
Rating:
5.0

Thanks.

Halit D  |  First Impressions 
Rating:
5.0

Exactly what I needed from price to service.

DARRYL D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikia C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISA G  |  Overall Experience 
Rating:
5.0

ALL THE BEST

Raul C  |  First Impressions 
Rating:
5.0

Giovanni was very helpful and the whole staff was extremely accommodating and instructive. Great experience

Michael E  |  First Impressions 
Rating:
4.0

Buen día lo único malo q vi fue agua con un holor fea y blanca

Jimmy P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIKUDHANI B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph F  |  Overall Experience 
Rating:
5.0

Shayane was very helpful closing out my account. He accompanied me to the storage unt to ensure the place was emptied and clean. The close out process took all of five minutes. Excellent customer service! I would highly recommend your facility.

Vivian L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luzvi S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix C  |  Online Move In 
Rating:
4.0

The hours of access are extended. (10pm) You offer a dumpster (for a fee). You offer community recycle Move in process was fairly easy and integrated fairly well with vehicle return. (I didn’t have to return the vehicle to a different location).

MARK G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johana (  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daryl W  |  First Impressions 
Rating:
5.0

Thad best storage in queens

Georgia D  |  Overall Experience 
Rating:
5.0

Good

Mateo V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fernando F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mussa R  |  Overall Experience 
Rating:
5.0

Thanks to U-Haul very friendly staff.

prakashchandra s  |  Online Move In 
Rating:
4.0

I had no problem at all with this storage,everything was okay.

Jose R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorenz C  |  Online Move In 
Rating:
4.0

After 7pm the light on my unit area keeps turning off every 15 minutes and I have to walk all the way to the middle of the long isle in the dark to get it to turn on! U-Haul should have a sensor at the end of the isle especially that the fire exit is there! The unit number is 2651. Move in date was 8/21/22

Joseph L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taibin R  |  Overall Experience 
Rating:
1.0

Staff was not helpful. For full 4 years nobody could figure out and help why opening my storage unit door triggers the alarm, even when I am fully checked in. My storage unit was regularly polluted with debris from next door unit, including having everything covered in cement dust. This was the last straw. To top this, when I moved out, my credit card was charged even after notifying front office and being assured that no further charges will be incurred. I was never able to get in touch with anyone in the woodside office, instead being always router to customer service in a central office, where they were not able to help. Terrible business and management!

Milena M  |  Overall Experience 
Rating:
5.0

Every 6 months or so my monthly rate goes up. That’s the only thing I didn’t like with UHaul that’s why I left.

YOLANDA P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose R  |  Online Move In 
Rating:
5.0

The best

Raul C  |  First Impressions 
Rating:
4.0

If there were more ground level units

ANDREW F  |  Online Move In 
Rating:
5.0

The past years of having my furniture stored securely at this U-Haul facility was comforting to know it was always under expert care. I appreciate very much those years of piece-of-mind! Thank you! Stephanie F.

Stephanie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ONIS J  |  First Impressions 
Rating:
5.0

The girl was great promote her

Redhouane F  |  First Impressions 
Rating:
5.0

Thank you guys for be there and taking care of our stuff so far I be have great service

jesus h  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sweta P  |  Online Move In 
Rating:
3.0

I got asked 12 times by text to review you. This is borderline harassment...

Tomi L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J  |  Overall Experience 
Rating:
5.0

My experience was great! The staff was very professional and very helpful and friendly! The staff gave me stour and it was very easy to remember where my unit was. My unit was very clean. I was very pleased thank you so much!

MILLYD M  |  First Impressions 
Rating:
5.0

As always everything is good

Claudio P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DATRA C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STACI H  |  Overall Experience 
Rating:
5.0

A+++ Storage location. Trailer rental helped and got me a free month of storage. Worked well, moved out just before the end of the month and saved a few bucks. Thank you.

Jhonneri M  |  Overall Experience 
Rating:
2.0

Front desk staff was rude. Limited parking.

Dmitriy R  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Ahmed S  |  Overall Experience 
Rating:
4.0

Already reserved the truck ahead of time but the paper process, finding truck, keys, doley, took around 30 minutes. This happens every time to get the truck. If all my details are with you, just to get the truck shouldn’t take that long. The process of the system is long although the customer service rep was doing her best. I wish Uhaul could cut some of the corners for the loyal customers instead of waisting unnecessary time waiting. And I don’t see the point of advance booking also if you have to go over the process again.

Sonam T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S  |  First Impressions 
Rating:
3.0

The map and schematics of the facility is highly confusing and difficult to read. The system makes no sense and numbers do not flow consistently. I recommend overhaul and redo of that treasure hunt of a grid.

Eduardo M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICOLETTA I  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mackenzie M  |  Overall Experience 
Rating:
4.0

During move-in I was promised a free lock in my unit, but had to put my own lock until the office was open. That experience was confusing and communicated expectations did not line up with the reality & made move-in more complicated than needed.

Sasha V  |  Overall Experience 
Rating:
5.0

Staff was very helpful and knowledgeable. I greatly appreciated the help.

CARLOSR T  |  First Impressions 
Rating:
5.0

My Overall Experiences here is always enjoyable, All staffs are friendly and compassionate. Keep up the good work everyone 🙏

Tenzin C  |  Overall Experience 
Rating:
3.0

Staff was combative and unhelpful. Asking simple questions was a bother. Very unprofessional.

Erick S  |  Overall Experience 
Rating:
5.0

The staff at the woodside storage location is excellent

Alexander H  |  Online Move In 
Rating:
5.0

Excellent of everything

Diab R  |  Overall Experience 
Rating:
1.0

Charged me for a month when I was only in the unit an extra day. Apparently it’s “in the contract” to NOT pro-rate. So beware. The facility is fine though.

David T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLEINE C  |  Online Move In 
Rating:
5.0

All good

Nycalos L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NELLIE O  |  Online Move In 
Rating:
5.0

Great customer service. Supervisor is extremely helpful and the staff always made sure to answer and assist with all issues if any. I will definitely refer friends and family and if needed would store my belongings here again with a peace of mind. Thanks guys!!

JOSLYN V  |  Overall Experience 
Rating:
5.0

My first time using a storage and I highly recommend this specific unit. The staff is very friendly and most of all helpful. 10/10

Joselyn G  |  Overall Experience 
Rating:
4.0

The uhaul experience would be excellent if it wasn’t for the registration process through the mobile phone and providing two alternate contacts.

Vincent L  |  First Impressions 
Rating:
5.0

Thanks to Dustin for helping me find the perfect storage space for my belongings. Aside from his professionalism he was extremely patient and even went out his way to help me organize so that I can get the most out of the storage space. Dustin has proved the best customer experience thus far I would definitely recommend uhaul to anyone because of him.

adam m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn V  |  Overall Experience 
Rating:
5.0

Pro-- Woodside staff has been awesome. Very little confusion. Mechanic isnt versed in daily operations (he's the mechanic not the sales team), when interacting with clients he should simply reply "sorry i work in fleet repair only, if you head inside someone will gladly assist you." Overall 5 stars Cons--- corporate sales sucks. Phones don't work, nobody contacts you after setting up account online. Have lost 2-3hrs trying to setup corporate account to pay for storage and weekly truck rentals.

Robert A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudio P  |  Overall Experience 
Rating: