Customer Reviews for U-Haul Moving & Storage of Woodlake

5,738 comentarios

6745 FM 78   San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd)

(210) 666-1065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 666-1065

6745 FM 78
San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

_

marlon e.  |  Overall Experience 
Clasificación:
1.0

they marked down the gas incorrectly. I only drove 11 miles and the gas hand never moved. I was charged 18.00 in gas for 11 miles. Uhaul said manager would call me, manager called and said its uhauls problem. 11 miles no matter what is not 4 gallons of gas

CHRISTOPHER K. 
Clasificación:
1.0

Make sure the correct license plates are one the correct truck. I was was held at gun point by police and almost arrested for being in possession of a stolen vehicle. Yes I am MAD.

savannah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The employees are so helpful ... Thank you kassidy , and the equipment workers they are so cool and great workers

ROBERT H. 
Clasificación:
2.0

The staff was very unprofessional and rude.

JAMES R. 
Clasificación:
1.0

unwilling to help, willing to charge

Christopher P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
5.0

Sophia and the store owner were AMAZING!! they both went out of their way to help me resolve my problem when I was dealing with no show movers. Will definitely be using this location if I ever need to store something again.

Sadai T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAN G. 
Clasificación:
3.0

Young employees and not very friendly. Talking about other employees while taking my information and cursing while I was walking away to another employee. Called about a concern I had about my rental and all she kept saying is, there's nothing I can do, just call roadside assistance. Very unprofessional

YVONNE V. 
Clasificación:
5.0

Everyone i spoke to were very knowledgeable about the process and presented themselves professionally! It was a great experience thank you

FERNANDO S. 
Clasificación:
2.0

I would prefer to speak with district. My #210.803.8019

lorita a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA G. 
Clasificación:
5.0

Great customer service from the people who did my paperwork to the guys who serviced the truck i will be a return customer.

KENOSHA K. 
Clasificación:
5.0

Continue great customer service.

REGINALD W. 
Clasificación:
5.0

It was a perfect experience. I was informed ahead of time what was required, and it made the trip almost a breeze.

JACKLYN W. 
Clasificación:
5.0

just fix the right mid turn amber light on the trailer, second time i have had this trailer and it is still not repaired

ANDREW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phylisha G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B.  |  Overall Experience 
Clasificación:
3.0

1. Dealing with our U-Box was a bit of a disappointment. It was 9 days late, and we were heading on a road trip to visit family for the holidays so we weren't able to get some stuff out of it for Christmas. 2. U-Haul said they would refund $50 a day for every day that it was late, but they did not honor this until we CALLED them and insisted. It doesn't seem fair that the customer needs to be the one to keep a business running ethically. This is something the company should have taken care of on its own. 3. We were told we would get 30 days of free storage once the container arrived in San Antonio. That is STORAGE. Not the box RENTAL. But we were not given free storage. There seems to be some communication within the company over the terms "storage fee" and "rental fee." We understand that we have to RENT the box, but we were promised free STORAGE in San Antonio for the first 30 days after the box arrived. That was $129 that U-Haul refused to refund us. They kept saying it was a rental fee, but that's not what we were told and it is not what was advertised on their website when we rented the box. 4. The line of communication during this experience was very confusing. We had a driver in our home state, a facility manager in our home state, a delivery driver in our new home state, a new facility manager, and a couple customer service reps that we spoke to and emailed, but nobody seemed to be keeping tabs on our account so we were constantly having to re-explain things to different people and nobody seemed to be on the same page regarding the terms "storage fee" and "rental fee." We are happy that our goods arrived safely to our new home, and we think the new steel U-Boxes are a great addition to U-Haul's services, but there's some kinks they need to iron out. We felt like U-Haul was nickel and dime-ing us ever step of the wayâ€"including some strangely-worded additional fees that we saw in our online account, which we had to call to get resolved. I can't say we would use this service again nor would we recommend it above others. If you use this service, stay on top of it. Call them and make sure they do what they say they're going to do.

Jacob G. 
Clasificación:
5.0

Nothing at this time. Staff was friendly and service was quick and efficient.

LATISHA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
4.0

Left at night and couldn't get my contract to come back up on my phone.

Jeff C. 
Clasificación:
4.0

Truck headlights need to be replaced. They were very dim while trying to drive at night like they were about to blow out. Even after I cleaned them they didn't have much output.

Adam M. 
Clasificación:
5.0

Excellent costumer service good price strongly recommended U-Haul best sotorage company ever

Jordian L.  |  First Impressions 
Clasificación:
3.0

Train your workers in the front better was told the wrong formation.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MERISSA M. 
Clasificación:
5.0

Thank you, we appreciate the customer service. The young lady that assisted us is a natural.

Sammy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph G. 
Clasificación:
5.0

Very easy to rent and I even canned to extend a day.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

damian K. 
Clasificación:
3.0

There was no drop off box for keys like email stated. Was having hard time locating it. Had to drop off keys next business day . That was the only thing that was inconvenient

Hector D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco R. 
Clasificación:
5.0

Best location I have used

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO R. 
Clasificación:
5.0

Friendly, helpful and courtesy staff.

Marc P. 
Clasificación:
1.0

I went a few hours over my time got a called and the employee was rude and very demanding, I felt as I was being accused of stilling the truck over dropping it off a few how's later I was told that because of that I was being charge 70 something dollars and told I better have the truck in that night. I wanted to hung up and not even finish moving to just drop it off. Wasn't friendly or understanding It seems she thought I wasn't going to return the truck I guess

Joshua C. 
Clasificación:
5.0

Great service, fair prices, super friendly & professional.

Damian K.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
5.0

This looked to be a major location. Huge facility. Staff friendly & knowledgeable. Great experience!

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB O. 
Clasificación:
5.0

Very organized and neat outdoors . Everything was visible and clearly to be able to find .

CHRISTOPHER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MERISSA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

The 24/7 return key location was not labeled. Because I was returning after hours, I had to call and wait 30 minutes to speak to someone. I found a hole to drop the key in and the rep had to notate in the system where the key would be. It was late and sitting out there that late as well as walking around the property to find the proper drop box was scary and not safe. Aside from that, all was well.

TANYA S. 
Clasificación:
5.0

Great staff and grat service all around!

ADOLPH D. 
Clasificación:
4.0

The card was the only downer because it was after hours and it didn't recognize me so it denied me access.

Rosalio R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M.  |  Overall Experience 
Clasificación:
5.0

Super! Great Job from all. Thank you.

GERALD P. 
Clasificación:
5.0

Wonderful system of security!

Kaira C.  |  Overall Experience 
Clasificación:
5.0

the first trailer assigned the lights did not work, they quickly assigned another one. All the staff was very polite and helpful, still one of the best places to rent from.

ANDREW N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cargenia N.  |  First Impressions 
Clasificación:
5.0

Great Service. Thank You.

FATU H. 
Clasificación:
4.0

Well done.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN A. 
Clasificación:
3.0

Recieved the truck and the truck was on empty. Gas hand in the red. This never happened before

TYWANA G. 
Clasificación:
4.0

My Experience with the Woodlake San Antonio Texas Location was not bad however, my ENTIRE Experience with Uhaul from December 18th-19th 2021 was the worst ever. I was so stressed out due to Uhaul's terrible Customer Service, Planning and Availability. Uhaul cost me to pay Extra for my Movers of $150, charged me $26 for Fuel when I put back the Fuel I used and took before and after Pictures, I ended up 1 Day late in my Arrival to my final Destination, my Bank Account was overdrawn and left in the Negative due to charging me for December 18th and 19th 2021 Rental. I was given 3-4 Days extra as compensation that I didn't want nor needed and I told San Antonio Traffic Department but they gave it to me anyhow.

Tiffany H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

audrey m.  |  First Impressions 
Clasificación:
3.0

Rude worker

Valerie G.  |  Online Move In 
Clasificación:
5.0

Make it easier to get refunded when you do not use all of your containers.

Jessie Mae H. 
Clasificación:
5.0

Melanie went way out of her way to assist me. She and Myra are both very efficient professionals. Thank you UHaul for helping us get a dog house for our rescue dog!

Margaret W. 
Clasificación:
1.0

Was over charge

ANTHONY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob V. 
Clasificación:
5.0

Extraordinario servicio al cliente

David M. 
Clasificación:
5.0

Thank you for your understanding.

Darryl J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Good service

JAIME S. 
Clasificación:
5.0

Employees are not welcoming at all. They seem like they don't want to be there or even help you. I had to introduce and ask questions myself. Didn't look in system for availability options on the trucks. Just not very much help. Had to reserve and order truck online after they said they didn't have anything but they did. Truck had a spider was in it that crawled on me when I first got in.

ERICA S. 
Clasificación:
1.0

Staff was very friendly and helpful for what knowledge they would have for a storage facility. The reason i would not recommend this facility is becuase the slots a very muddy and you can even walk around your unit without ruining your shoes. I utilized a space for my RV for over six months and always got my shoes dirty and vehicle dirty. Not good at all.

Pedro G.  |  Overall Experience 
Clasificación:
3.0

Some are very professional and friendly some agents are unprofessional and not friendly to tbe customer

KARIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B.  |  First Impressions 
Clasificación:
5.0

nothing at this time

ANDREW N. 
Clasificación:
5.0

The return of the truck was very easy and the attendant ( Darius Bell) was very courteous and polite!

BRENDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYURBHAI P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vanessa B.  |  Overall Experience 
Clasificación:
5.0

Your truck return automation was complicated and took me about 20 minutes to complete. Other than that, you guys are great.

MICHAEL S. 
Clasificación:
5.0

Nice equipment, great service

JULIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST P.  |  First Impressions 
Clasificación:
5.0

Friendly and quick service.

MARIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE C. 
Clasificación:
5.0

The guy that connected the trailer to me truck is outstanding!

EDWARD F. 
Clasificación:
5.0

Stop charging for days and time not utilized. The truck I rented was turned into the location indicated in the return instructions text on the evening of the day it was rented. Forcing someone to pay for a second day they don't need or use is equivalent to robbing people without a gun.

Tiffany R. 
Clasificación:
4.0

read comments on pick up location

DAVID C. 
Clasificación:
5.0

Nice place

johnny r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James V G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiany Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

Trialer was older than my grandma and had several water leaks that ruined $500 worth of product of mine i didn't say nothing bc last time this happened all the manager said was you are supposed to inspect it before you leave. How would I know there are leaks should I carrier a water bottle and test it.

JUAN JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

Everything was great. I wouldn't change a thing.

Teri A. 
Clasificación:
1.0

Young man tried to collect $155.90 at her front door of her home for a bill I had already paid by phone. Don't know how the connection was made since we have different last names and addresses. Highly upsetting.someone leaked my information. Very disturbing, will not recommend or deal with this company again.

josephine c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER A. 
Clasificación:
5.0

I've used this location on multiple occasions and always pleased with the service. Super friendly and helpful staff.

RAYMOND O. 
Clasificación:
1.0

This is the 2nd time I have dealt with this particular U-Haul staff member by the name of Melanie Rattie. She was rude, unprofessional, disrespectful, and just plain ugly to deal with in any manner. She even was ready to over-charge me in milage. She even had the nerve to cuss at me underneath her breath. Would love a Senor Mgt. Member from Corporate office to contact me at 210-862-6043. Leave name and phone number if you go to voice mail.

ROGER F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

Na

Daniel R.  |  Overall Experience 
Clasificación:
3.0

I had two incidents that were not caught on camera. My truck got dented and the stereos were stolen out of my cars.

adam m.  |  Overall Experience 
Clasificación:
2.0

Paid for a uhaul, just to feel rushed about returning it.

AVERY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMERALD V.  |  Overall Experience 
Clasificación:
5.0

Very helpful and pleasant staff.

jonny p.  |  First Impressions 
Clasificación:
1.0

My experience at this location was very unfortunate. The staff: Augie and Melanie were NEVER on the same page Augie was willing to work with me Melanie is rude unprofessional, lacks good customer service skills however she DEFINITELY has no skills I guess uhual was unable to find someone to fit the job description so they settled for her. When you contact there district manager he automatically takes there side. When I voiced to him my concerns he NEVER followed up. I will NEVER get a UHUAL Truck or STORAGE from them again. I pray that I NEVER fall on hard times again. Not compassionate to customer's needs. I pray that they are faced with a financial hardship and they see how it feels .If I could give 0 Zero stars I would.

HEATHER D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS A. 
Clasificación:
4.0

The return process and associates were below average though Melanie was wonderful.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy Mae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAZEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR P. 
Clasificación:
5.0

Work on the rates if a person just need to extend there time. Like two hrs $60 plus dollars, that's ridiculous.

TRUMAINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry E.  |  Overall Experience 
Clasificación:
5.0

The only thing was there was supposed to be blankets in the truck and there wasn't

TRAVIS J. 
Clasificación:
1.0

El cliente no dejó un comentario.

teryn b.  |  Overall Experience 
Clasificación:
5.0

Fast and great service

ROGER G. 
Clasificación:
3.0

When i arrived the employee tried to up sell me from my original reservation by $200 and when i asked for help loading my car he said he would not help me

TYLER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

The young man who helped us was so courteous and covered our extra gas that wasn't reported correctly for the inconvenience.

STEPHANIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUDE E. 
Clasificación:
5.0

Quick and easy drop off

Isaiah C. 
Clasificación:
5.0

Would be better if RV storage spaces were paved and power was 24/7. That’s why I moved because I found a convenient place with covered, 24/7 power and paved spaces.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leann P.  |  Overall Experience 
Clasificación:
5.0

Compared to the U-haul (truck rental) in Virginia which I give it a 1 this facility is a 10.

Alonso C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
5.0

The staff was really helpful in determining the size I needed and how to use the locker. Great space!

CAITLIN J.  |  Overall Experience 
Clasificación:
5.0

Just let the notice staff to keep up the good work

vincent t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

meagan F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sterling w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JuDawn E.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly.... And, they make sure to address all my concerns....

troy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Audery S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April H.  |  Overall Experience 
Clasificación:
5.0

Wish they had military or law enforcement discounts

ralph v.  |  First Impressions 
Clasificación:
5.0

Great experience with this U-Haul facility and would recommend it.

Everet T.  |  Overall Experience 
Clasificación:
3.0

Didn’t have the climate control storage needed available

rhenita c.  |  First Impressions 
Clasificación:
2.0

Could have treated me better but it was the Texans in this parking lot stores in shopping malls Union criminalize task force felon

Aubery M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE W.  |  Online Move In 
Clasificación:
5.0

Everyone was so friendly and helpful to remove the hitch, provide advice on the unit needed for my stuff, and providing a cart so I could move everything easily.

CAITLIN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard B.  |  First Impressions 
Clasificación:
2.0

No 24 hour access, employee was not really helpful on what we really needed.

Raul R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul r.  |  First Impressions 
Clasificación:
5.0

Love the respect and attention the staff presented to you as you entered into the building. Keep it up and thanks the staff for helping me out

Celius d.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Terry H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Everet T.  |  First Impressions 
Clasificación:
5.0

He really took his time and help me and found the storage that I had saw online

Sharon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania R.  |  First Impressions 
Clasificación:
4.0

Good experience and service

CECILIO H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

brenda c.  |  First Impressions 
Clasificación:
5.0

Great customer service!!

Steven G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN F.  |  First Impressions 
Clasificación:
5.0

Professional and courteous

chris v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent m.  |  First Impressions 
Clasificación:
3.0

I went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.

Pamela W.  |  Online Move In 
Clasificación:
5.0

Very helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you do

Juan M.  |  First Impressions 
Clasificación:
2.0

GM was extremely rude.

Michael W.  |  Online Move In 
Clasificación:
1.0

This place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200.00 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren't doing anything wrong as we followed the sign however they don't want us to so others won't do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and "donate" or use the recycle section. I had to let go of furniture I didn't want to. The manager offered us free 30 days for another storage unit. I shouldn't need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.

Sparkle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline C.  |  First Impressions 
Clasificación:
1.0

Without a doubt the worst moving experience i have had using uhaul.

JOSHUA LEE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vongretchen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN H.  |  First Impressions 
Clasificación:
5.0

Gracias

Christina W.  |  First Impressions 
Clasificación:
5.0

No matter what time of day they always have the equipment, trucks or whatever you need

Lee G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doretta j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G.  |  First Impressions 
Clasificación:
5.0

Great customer service! FM 78 location.

Retha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

melinda s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTUS R r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lani C.  |  First Impressions 
Clasificación:
5.0

Augustine and his staff are very professional and courteous.

Eduardo M.  |  First Impressions 
Clasificación:
5.0

Perfect place for my RV

carlos v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Homer F.  |  Online Move In 
Clasificación:
5.0

Extraordinario servicio al cliente

Renzsy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laraye M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MOTON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lee S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda P.  |  First Impressions 
Clasificación:
5.0

Quick turnaround for a storage solution. Woodlake staff is excellent and professional!

Timothy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara C.  |  First Impressions 
Clasificación:
3.0

The kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.

Josef r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliana G.  |  First Impressions 
Clasificación:
5.0

Outstanding service!

Ivonne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S.  |  First Impressions 
Clasificación:
5.0

had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!

merlene b.  |  First Impressions 
Clasificación:
5.0

Gracias

Alvaro F.  |  First Impressions 
Clasificación:
5.0

great facility

Ralph a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN SUE TAYLOR M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

j brtant D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carlos b.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.

pauline f.  |  First Impressions 
Clasificación:
5.0

Very nice and professional people.

Brenda F.  |  First Impressions 
Clasificación:
5.0

Maybe change the accessibility hours for the RV storage

Richard M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maria l.  |  First Impressions 
Clasificación:
5.0

Very friendly staff ,great customer service would definitely recommend this place to a friend .

Gilbert F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky E.  |  First Impressions 
Clasificación:
5.0

Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.

Salvador T.  |  First Impressions 
Clasificación:
5.0

Very pleasant process. Thank you.

Michael H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene E.  |  First Impressions 
Clasificación:
4.0

new rv storage at reasonable rates.

Manuel JR C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio C.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...

Jimmy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnestine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M.  |  First Impressions 
Clasificación:
5.0

Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.

Whitney C.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Rogelio Z.  |  First Impressions 
Clasificación:
5.0

We dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.

Giovanna c.  |  First Impressions 
Clasificación:
5.0

I will use u-haul in the future.

DAVID K.  |  First Impressions 
Clasificación:
5.0

Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

michael h.  |  First Impressions 
Clasificación:
5.0

Very helpful in getting me a covered RV spot. Outstanding price.

Gary R.  |  First Impressions 
Clasificación:
4.0

Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

carolyn m.  |  First Impressions 
Clasificación:
5.0

If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. ¡Gracias!

Eduardo G.  |  First Impressions 
Clasificación:
5.0

We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

ronald n.  |  First Impressions 
Clasificación:
5.0

Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

PATRICK G.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Mark k.  |  First Impressions 
Clasificación:
5.0

na

Howard W.  |  First Impressions 
Clasificación:
5.0

Outstanding service

Jesse G.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

Phyllis j.  |  First Impressions 
Clasificación:
5.0

Very pleased with the way we were treated by the staff.

Douglas F.  |  First Impressions 
Clasificación:
4.0

Very help full staff.

Francis F.  |  First Impressions 
Clasificación:
5.0

The most professional and friendly service anyone can ask for. I'm so thankful for the good people at UHaul!

Alan R.  |  Overall Experience 
Clasificación:
5.0

EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

ROBERTO M B.  |  First Impressions 
Clasificación:
5.0

Delivered as promised..in and out in no time. Thanks for all you do!

MICHAEL C M. | Reservación
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