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William Y | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodlake
Testimonials From Recent Customers
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VICTOR HFriendly customer service.
LAWRENCE Mdaughter rented the trailer to return son's car to san antonio to be fixed. Both her husband and herself said that the service and the equipment were excellent and we would rent items in the future from this location.
Barbara HDiana and jimmy were great to deal with.wont go anywhere else.
STEPHEN B | First ImpressionsStaff is very friendly, courteous and efficient.
LESTER M | First ImpressionsEverything was great from start to finish. They showed up on time in both places and were friendly drivers. Great service.
Larry KVery customer friendly and professional.
LESTER MBJ and Shanice were amazing!!!
Thomas MLionel and Rudy have great customer service, answered all questions and concerns. Eased our mind for our trip ahead with the professional knowledge they bring to their job .
RICHARD PNo improvement needed at this store! I got here cause the store on Rigsby &WWWhitte didn't come through with the promised delivery?
RICHARD AExcellent service!
DURRELL BThe associate was very knowledgeable and very friendly
ROBERT C | First ImpressionsThe customer service at this location is very poor. I would not recommend this location to anyone else. Train the people there to have a better attitude and be more respectful and friendly.
IANA SNot sure why, But the texts sent to do the check at time to pick up, did not get to me for al.ost 2 hours later.
DALE DGreat customer service both over the phone and in person. Maintained contact to give me updates. I was very impressed.
LINDA DI would have liked to rent the 6x12 trailer one-way instead of local, but that was not an option.
MARC MExcellent company and I received excellent service with a friendly smile.
DURRELL BGreat customer service, they helped me hook up the trailer & made sure everything was good
Nicole SI’ve rented there before and I will again nice people
DALE DNo room for improvement because the services, location, equipments, etc are already perfect not to forget the staff working there are all awesome.. thank you u-haul of woodlake ..
JULIUS KThe guys were professional and friendly and were efficient.
Felicita OThank u for ur service
DAVID AVery happy with the services
linda r | Overall ExperienceThey had a problem with light connection on tow dolley but replaced part to make it work before I left. Very professional.
LINO HStaff is excellent!
Connie P | Overall ExperienceOK
NDAKIZE LEmployees are very kind
RUBEN RA very welcoming facility and friendly staff. I would definitely use them again!!!
CATHERINE HWhen I first stored my RV I had a problem. I placed a call to the office and two people came to my assistance. Great service.
DAVID E | Overall ExperienceKeep doing what you doing that is great. Thank you
ORLANDO HEmployees were very helpful and friendly.
RUBEN G | First ImpressionsGenial
DAVID GEmployees were unprofessional. They had personal conversations while assisting me. Management (I assume because they had different shirts and could handle cash) walked back and forth behind them like wardens. The inside was cluttered, only one walkway cleared and no one said anything and the were 5-6 employees bring the counter and one other customer besides myself. I ended up waking over a pallet to get out of the store. Check engine light was on when I got the truck, which made me nervous the entire time. When I returned the truck the hours were different online and posted at the site. I had problems closing out with the scan code and even though people were inside I could get no assistance. The entire thing was a terrible experience from beginning to end. As a veteran with PTSD this did not help my stress level. I excited better from UHAUL.
CHARLENE BI was charged twice. Give me my money
JOHN MNo issues excellent service n storage
Esmeralda A | Overall ExperienceStaff and Manager gave great amazing customer service
CRISTAL CThe trailer was a little dirty - see the uploaded images; in spite of that, excellent experience.
ANDRE LStaff was friendly and professional and made the drop off process easy.
NICHOLAS FKeep the good service
DIANA REveryone was very professional.
PEDRO RKudos to all staff on this location! They treat you like family and go out of their way to get you going. super proud customer. Ricardo Pena
RICARDO POver $100 for a same day return and we put the gas back. At this point it's just inconvenient to go to uhual at all
TEVIN RVery good and convenient hours great everything good no complaints We moved out of town but highly recommend thanks
LIDIA E | Overall ExperienceAlthough the tech checked the lights, (at least I though he did); once I got on the road the parking lights did not work. Had to use emergency blinking lights at night.
Marc RThe storage unit was very helpful.
ROGELIO C | Overall ExperienceThe pick up location was great but they gave me false information. They told me the drop off location would be open till seven or eight. I was there at six and they were closed. I still have not received my $75 deposit refunded back to me yet this is poorservice.
CORY SEmployees were very helpful when I returned equipment. I was satisfied with the service, will definitely use ya'll again soon!
PEDRO MIt was quick and easy.
CHARLES EThis was a great find for me. A great and very helpful staff, Very glad to find this covered and secure RV storage facility.
RANDALL K | First ImpressionsToo many furniture pads for our needs. Service was excellent!
Ellen DGreat service
ANTONIO SEasy to drop off friendly service as well
CHAME PI was triple charged for additional days and services that were not used.
AUNDRAYA NGracias
RICHARD D | First ImpressionsY'all changed the location on us 3 times
julio ARep was very helpful and friendly with everything.
MONICA WU-haul is a very well-run company that appears to bend over backwards to take care of its customers. ¡Gracias!
PAULA BA+
GARY WEveryone was very nice Alex was great
MELVIN A | First ImpressionsKeep up the great work and courtesy 👍 👏 👌
CONNIE TManager is rude
JAY R | Overall ExperienceHave the inventory better organized so the front desk knows where your trailer is.
GABRIEL MWould have stayed but constant increase in rates was not appreciated.
Lucy R | Overall ExperienceExcellent workers very professional and knowledgeable of their job.
Mozell WHave lights in side storage it would be more helpful but it was good space nothing damaged!!
MAILA W | Overall ExperienceHad a great experience with Dani. Super helpful and nice and would recommend to anyone who needs storage. She went above and beyond to help.
Rick M | First ImpressionsAwesome job! Greatly appreciate it! You guys are the best, highly recommended to others! Blessings and thanks again for taking care of a 34 year Retired Veteran! God Bless Johnny Leal
johnny lThe truck brakes sounded crappy and I was overcharged
CAMERON BService is great.
LIZETH M | Overall ExperienceThe truck was poor quality. The staff do not know what they are doing and tried to charge me more money.
Kathryn BThank you for your service and your dedication to keep you facility clean and secure.
Vaneza MVan smelled of marijuana but notified staff
KIESHA WGracias
JEFFREY R | First ImpressionsThe entire staff at Woodlake location are exceptional. I have been doing business with them for three years now, and am finally bringing that to a close. Jimmy and Chris and Marlene and Mary all exhibit superior customer service, every single time. This is the location you want to fo business with, trust.
LISA HWas in and out in no time
PHILIP MEveryone was courteous and professional and they made a stressful experience “stress free.”
AARON ADidn't like that I had to drive 35 minutes back to the original location to return the trailer when I was driving across the same city to a U-Haul storage to drop off my furniture. Or else I had to pay an extra $40???? Otherwise, staff was great, respectful and friendly. No complaints on that part! Love the 24 return option too, it was far too late in the night and couldn't return the next morning
ENRIQUE LThank you ! You guys are the best 🙏🏽😊!!
Asia G | Overall ExperienceUHaul is excellent in all areas. We interacted with the cleaning crew on nearly every visit and every single person that we spoke with was fun and joy to be around. The property was always beyond clean. The only reason that we moved out and to another space was price. The property was expensive and recently went up a little. We were able to find another storage that was nearly $100 less for the same size unit. If the price was lower we would still be there.
Damian P | Overall ExperienceI've been with this U-Haul facility for almost fifteen years, the pricing has gone up twice in one year and that is crazy. This is the first storage that I'm closing. I will be closing my second one in the next few week.
STEPHANIE B | Overall ExperienceThe guy with dreads was helpful didn’t catch a name he was black
RACHEL S | First ImpressionsQuick, easy and painless process. Enjoyed the golf cart tour of the facility and friendly, informative staff. No pressure and clear pricing on facility map. I highly recommend this U Haul storage facility.
CRAIG W | First ImpressionsGracias
AGUSTINA G | Overall ExperienceOnly issue I noticed was a couple of my visits the main gate was raised open and remained open till I left which was over 35 minutes later. This was a security concern for me. Gracias
Joseph T | Overall ExperienceI would use your service again whenever I have need for storage or truck rentals
billy s | Overall ExperienceTheir was a young African-American named Johnny ebbs who worked as a C.S.R at the location he was very helpful as of jimmy Martinez outstanding employees !!
johnny e | Overall ExperienceSTAFF VERY PROFESSIONAL
Brenda F | Overall ExperienceGreat service. They allowed me to change my drop off site to their location. Saving me time by not having to drive across town to the other uhaul location.
John Z | First ImpressionsMy husband like the customer service and we are praying everyone cars and rv don't get touch by a thief. Nice crew and wonderful customer service. Thank you haul crew Regina and Ebony Hill
Regina G | First ImpressionsNot sure if it's the locations or if Uhaul has improved itself. It's been a few years but this was an excellent experience. Very professional.
Jose Z | First ImpressionsNotice of the exact location of the unit would have been helpful. I was under the impression I was issued an outdoor unit but it was inside the building. Clear communication would be helpful.
Michael D | Online Move InDisappointed no refunds when you move out. I paid for the month and moved out the third day of the month. Nice deal though getting a month of rent free.
Ann D | Overall ExperienceCharged me wrong
reginold n | First ImpressionsPrices continued to rise and that's why I cancelled my storage.
edwin R | Overall ExperienceThe staff was uninformed and rude!!
Taneca L | Overall ExperienceThe facility was great. Only complaints was it was very warm and very high humidity.
STEVEN M | Overall ExperienceNo worries at all
don b | Overall ExperienceGreat customer service, friendly workers, convenience, close by
GENEVA M | First ImpressionsGreat service
RODOLFO G | First ImpressionsThe only negative was that when my mom rented the unit, the clerk did not give her the lock and key. I put my own on there and got a call that they "did not like my lock and that I needed to stop by the office and get a Uhaul lock."
IMA S | First ImpressionsWill never use a different storage company.
SANDRA R | First ImpressionsNinguno
GLORIA A | Overall ExperienceNo complaints.
ARLICIA P | Overall ExperienceI have had rv storage there for about 6 yrs and never had a problem. So I had some vehicles in covered storage and one was broken into. Wad was a bit upset because i went up front and reported it and was told . I don't know what to tell you. I understand it's not there fault. But that wasn't the response I expected . But I did not cancel my contract. And manager Diana Rios waived y past due balance and late fees. Account I took my vehicles out a month befor
VICTOR C | Overall ExperienceIt would have been excellent except that the main automatic door to the storage building was damaged and as of yesterday, still not repaired.
teri w | Overall ExperienceMy move out date we're 9/6/24 not 9/13/24 please correct this error. Thank you!! Jeanette C PS: I will check if this error have been corrected.
JEANETTE C | Overall ExperienceGreat Staff!!
Laquarren T | Overall ExperienceThey could have been more helpful with the card and other things
Sharron S | First ImpressionsI had a problem while I was there and requested help and they were quick to respond. I am grateful for the help.
DAVID E | First ImpressionsAll associates were very friendly and knowledgeable
ROBERT C | Overall ExperienceI had issues with my bill a few times when I was in a rough spot but everyone was always nice and helpful even when they almost had to kick me out lol It is a service that requires payment but it was great that yall helped me how you could. ¡Gracias!
Sydney W | Overall ExperienceGreat place to rent from. Awesome staff
JOHN-PAUL S | Overall ExperienceThe only reason I said no to first question was there were problems with large automated doors and small locking door to the units at late hours. I noticed 3 different times when moving my stuff out. Staff did say they were working on fixing both doors. My rental of unit is excellent.
BRYAN H | Overall ExperienceThe General Manager MRS.DIANA...was very professional and caring to me and my moving situation she's helpful and does her job well...HER TITLE SERVES HER WELL ...I LOVE THIS LOCATION.... AND THANKS FOR HAVING A CLEAN U-HAUL FACILITY
Jessica C | Overall ExperienceVery helpful and patient staff. Thanks.
REGINALD B | First ImpressionsI had a great experience with my storage unit. The facility was also very clean and the entire staff is great. They also helped me with a truck rental to get me into my new place. I will definitely use this location again whenever needed and highly recommend it.
DUVINA A | Overall Experiencemy trailer was vanilize three times my molding was cut and torn
terry s | Overall ExperienceAverage becuse I rented a truck and storage on 7/24 for 7/27 and when I went to put my personal belongings is storage it was no longer available. It would have been a disaster if I had no place to put my things.
NORBERTO M | First ImpressionsGracias
Christina B | Overall ExperienceThere were no recycle bins for recycling materials.
EDWARD C | Overall ExperienceExcellent professional assistance and facility and employees
Esmeralda A | First ImpressionsStaff was great and knowledgeable and very helpful.
VINCENT D | Overall ExperienceI love this location. Friendly helpful staff.
KIM T | Overall ExperienceEveryone was helpful and courteous
OLIVER K | Online Move InLooks like a great place to work also
Crecencio B | First ImpressionsWas very pleased with facility, pricing , staff and overall security .
JOSE V | Overall ExperienceI had a way better experience this time with NEW management. Joe was excellent and friendly. I would highly recommend everyone they has had a bad experience in the past to most definitely come back.
Rainie M | First ImpressionsThe deposit was $100.00. The person that checked the uhaul in told me I would get $56.00 return to my debit card. I would like more information on that part
DONALD D | First ImpressionsCustomer service was terrible from time to check in and out. After I got the storage the young lady gave me wrong storage unit had to go back and get another. No communication with customers.
STACEY A | First ImpressionsIt's just what I was needing
Antonia V | First ImpressionsThe workers are nice and very helpful
SILIAN C | Overall ExperienceThe young gentleman named Johnny at the one on wois awesome that dude knows his stuff and knows how to get you the best deal would definitely recommend going back to him as long as he is with the company that man should get a raise
CHRISTOPHER M | Overall ExperienceThe new Mgr on the property, Linda I believe if not her name, she's employed there now 5/20/24. She was very rude and disrespectful towards She was antagonistic when dealing with me. A complaint was filed bit NO ONE ever returned the call regarding the matter. So I give this location below a rating of 0.
TOYA W | Overall ExperienceBeing able to see a map and choose the unit before it being assigned would be amazing. Other than that everything was great!!
JONATHAN L | Overall ExperienceWe never had an issues with our stored items. Thank you for the help.
Shelli W | Overall ExperienceStorage experience was MUCH better than truck rental fiasco.
Scott B | Overall ExperienceExcellent customer service
EVELYN M | First ImpressionsOnly complete i had was the covered parking Everytime it rained couldnt get inside of my trailer. Would be standing in water or mud. Spot 115 was there for years. Nothing was never done to fix the problem. My spot was not the only one either.
DAVID K | Overall ExperienceVery friendly staff, helpful and kind. Easy process to return and rent a unit.
Kayleigh N | First ImpressionsGrant was great at getting me my storage, very friendly and explained everything in detail. Great job
ROGER C | First ImpressionsVery well maintained and operated facility
William W | Overall ExperienceService was great! Staff was very friendly, knowledgeable and helpful! I will definitely use this location in the future!!
luquita J | Overall ExperienceYour employees are very nice and very helpful
Yvonne S | Overall ExperienceNever again
TIMOTHY T | Overall ExperienceI'm very pleased that I don't need to worry about my furniture . All of you are very professional and responsible . Thank you so much
Generosa w | First ImpressionsMy issues with U-Haul are not with the storage facility but with my truck rental and the poor customer service I received. I'll never rent a truck from U-Haul again.
Scott B | First ImpressionsEveryone works there are very nice,,I had mu storage almost 3yr.. I lost my house 🏠 in 2022..My stuff been there for a long,,,Thank You
CYNTHIA S | Overall ExperienceVery professional
ALMARTINO S | First ImpressionsGracias
Leigh A | Overall ExperienceThe staff in the office were amazing, however the management was terrible. While I had the account auto-pay, the amount was withdrawn at arbitrary times. When I tried to get help, NO ONE returned my call. The management NOT the regional management. That is the exact reason I left & went to another facility. When I give access to my account for auto payments, it is a covenant of trust. It is NOT meant to give unfettered access to my personal bank account to withdraw the monthly payment at random times as it disturbs my ability to budget. This needs to be improved.
TONJA C | Overall ExperienceTroy was very friendly and had me laughing throughout the process. He showed me where my unit was located, and educated me on the process of swiping in and out when I come to my unit. I also had to come back later in the day to drop off the U-Haul truck and the checkout process was quick and that agent was also nice. This location has great customer service.
MARKISHA B | First ImpressionsLove every about it.. the staff, always felt safe, clean. Can't say enough about it EXCELLENT IN EVERY WAY. Gracias
GUADALUPE Y | Overall ExperienceLove the capabilities provided through the app!
Rochelle T | Overall ExperienceThe prices are out of this world. Sign Mary oliver
Rodney O | First ImpressionsI will definitely use again!!!!
TENICE B | Overall ExperienceDry friendly staff and helpful
Abby Y | Online Move InThe whole moving boxes in was a nightmare. Tied to the returning of the truck. The whole return after hours was long. I got charged a refueling fee (when I returned the truck with approximately the same amount fuel). In addition because of the long return process I only had an hour to get boxes in the unit. I used fifteen of those minutes trying to access the storage facility. Finally Adele from UHaul customer service was able to help. I got things situated with only four minutes till lock out time. The storage facility locks you out at 22:00. I finished at 21:56. Yet I arrived back at the UHaul center at 20:01.
Honey B | Online Move InIf not for Adele (the agent that I spoke with because I couldn't access the storage facility). It took over forty minutes to get through the drop off sequence. It took almost 15 minutes to access the storage facility. I picked up the truck at 18:45. Arrived at the apartment approximately 10 minutes later. It took about 32 minutes to load the truck. About five minutes to add $10.00 (about 3 gallons of gas). It took about 7 minutes from gas station back to UHaul. Took approximately 15 minutes to unload onto the bay. Took an hour to get through the return sequence (on top of which UHaul wants to charge me $25.00 for gas. I received the truck with approximately 3/4 of a tank. I returned the truck with approximately 3/4 of a tank. Wasted precious minutes trying to access the storage area. If not for Adele I'd be sleeping in the car with my mom and son. (It's a VERY small four door car). I barely made the cut off. I finished getting everything into the unit (a 5×5) before 22:00. I actually looked at my watch. It was 21:56 when I locked the unit. But it's not shut correctly. Something was preventing the slide from going into the slot. So I'm going to have to go back at some point today to correct that. Something I don't need on top of the disaster yesterday. I've only gotten about 11 hours of sleep in the last 48 hours. So I didn't need the app telling me they're going to take an additional $25.00, an hour return process, and a storage facility access situation.
Honey B | First ImpressionsMost excellent
Abel L | First ImpressionsNo disputes. Just facts. When first moved in.. it was well maintained and clean. Later on, they let people store all sorts of junk vehicles. I was under the impression it was a storage for RV'S only. Was I proved wrong. Did not get the chance to move to the new area. The old was a mud pit everytime it rained. A time or two could not walk in the 2-3" deep in mud. Not to mention the rate increases. Guess that's how they got the funds to upgrade.
ROBERTO M | Overall ExperienceOffer a upgrade on vehicle
Trevonte L | Overall ExperienceThe assistant manager Cassie is rude, she'll answer your your questions and give you information but her body language and facial expressions are very poor and would expect more from a person in that position.
JUSTIN R | First ImpressionsStaff on FM 78 was great. My overall experience was pleasant. The property and the storage areas were always clean.
gloria w | Overall ExperienceManagement sucks!
MICHAEL R | Overall ExperienceIt was a pleasant experience with the whole process!
Michael S | Online Move InIt was always in good condition for the past 2 years I had the storage thanks guys
JOSE M | Overall ExperienceReferred my sister n law. She stored her things in there now.
GUADALUPE Y | First ImpressionsWas not told that it was two separate units also the access code that I was giving to open the door does not work so I could not finish unloading my items in the storage the day that I used it to move in
ZARRA W | Online Move InMy RV parking space was a Mud hole after a rain event!
Ralph a | Overall ExperienceThe staff was able to get me a new unit on the spot, and was most courteous and helpful! ¡Gracias!
JOE W | First ImpressionsI love this U-Haul. First off when I first got the unit the staff was super friendly and super patient and understanding. It wasn't until a week after that I was able to secure the unit with a lock they provided. Then I had cleaned it out and moved everything into another storage unit on the same floor they had noticed. The reason this is awesome is because they called me and did not want me to be charged for a unit I was not using. I seriously would recommend this U-Haul to anybody in need. This place is always helpful with employees who are real kind people. I honestly thank all the employees who work there.
RICHARD D | Overall ExperienceWe had the building for 9 months. Once there were roaches in the common area. Which the company cannot help if someone is disgusting. I let the staff know and she assured me that they would put something out for the pest. I also added traps in my unit. Never saw a single one after that. I would see the staff cleaning. I was pleased with the service and would use u haul again.
Anstachius H | Overall ExperienceWe need to be able to use our storage later than 6 pm
SUZZANNE B | Overall ExperienceI expected more security my RV had the Catalytic Converter stolen and U-Haul did nothing but said it was not something they could help with. My insurance covered $2500 and I had to pay $1000 deductible and another $1000 the insurance would not cover. You would think that a company that says they have secure covered storage would take care of their customers property that i was paying them for storage.
JOHN H | Overall Experiencetotally recommend!!! climate control on point . staff is amazing . they work with u on anything.
KASSANDRA V | Overall ExperienceI was locked in before 9pm. No access after was inconvenient. Other than that. All good.
TYRONE M | Overall ExperienceVery pleasant experience working with you.never had any problems storing my entire household there for over a year.
Janine A | Overall ExperienceFriendly staff. Made the process eady
Brian W | First ImpressionsHelpful and professional
Joseph T | First ImpressionsI really hated the constant price increases
JARVIS S | Overall ExperienceEnjoy working with all at U-Haul each & everyone Everytime.
Emma m | First ImpressionsYour RV storage price is the best in the area but has increased a lot in the last couple years. Current security of a fence and gate isn't working. Many RV's have been broken into and damaged over the years. The sites have good street access but the actual RV site is dirt or maybe base material that is just mud when it's wet. A trip to the lot when it's wet results in mud in the RV, the vehicle, and all over your shoes.
Ralph M | Overall ExperienceThe vehicle and RV storage was pitch black when I would check on my vehicle at night. The floor is moldy dirt/mud. Destroyed my tires and my shoes. Also someone scratched the side of my car with their RV.
shane m | Overall ExperienceMs amy was very helpful and very suffocate she knows her job I would recommend her to any one
judy b | Overall ExperienceExcellent service for 3 years.
Ivonne P | Overall ExperienceYou all are so kind thank you and happy holidays. You all have been so helpful.
Freyda B | Overall ExperienceU haul was very helpful they bent over backwards to help me but unfortunately hard times fell on my family and we lost our storages to auction. Which included important memories belonging to my wife and my military memories I had before getting injured in Iraq and our furniture. They tried to help but finances never recovered.
calvin g | Overall ExperienceFacility is not secure, staff not helpful and not professional.my rv had catalytic converter stolen twice in 6 months. Head office was called and supervisor never called me back.
DONALD P | Overall Experiencethe storage section my space was in had no lighting in it . was only lighted by hallway around the corner.
Ted A | Overall ExperienceThanks Truly 😊
TIAWO S | Overall ExperienceThis place will rip off their customers at any opportunity and the manager is very nasty.
Diana M | Overall ExperienceI have used this corporate business a lot through my life, however there has been no corporate or personal owned U-Haul like this one. 100% satisfaction, personal customer service by everyone that works there. Young professionals that get the job done. I respect and appreciate their professionalism. And the female management staff are great leaders. And I believe that's why they are the best in SanAntonio, Texas
beatrice b | Overall ExperienceI had a good experience using your facility. I forgot my entry card one time and your keypad was not working. That is the only negative. Whenever I needed help it was promptly provided. I will use your place again.
Karen P | Overall ExperienceGood service, I was satisfied you could contacted me when the lock of my storage was loose and not secure
Esther L | Overall ExperienceWhen someone asks you to stop calling emailing and sending them mail because you have nothing to do with the person who has done business with your Company you should really listen and acknowledge that instead of saying this is the information that was provided and continuing to harass the person that creates bad business habits and a sour name for the company in that person's view
Samaria J | Overall ExperienceRV was broken into twice by vandals. U-Haul should do more as far as video or some sort of security deterrent to prevent that in the future. I will never store anything large there until I know that's done.
David K | Overall ExperienceThis unit was broken into when we 1st got it and the slide to lock unit was horrible
Nicole V | Overall ExperienceStorage was great but I got ripped off and falsely overcharged on my truck rental. Will not rent from that location again
Crystal R | Overall ExperienceThe staff was very nice and especially the employee who got my information. She explained everything well and was very friendly. I would definitely recommend this location.
DUVINA A | First ImpressionsIn today's times it can be challenging to find quality customer service, your staff treated me as family which takes it over and above of what was expected. I'm thankful and grateful in being one of your customers.
JERRY L | First ImpressionsThe general Manager was very nasty and unprofessional, uncompromising and unwilling to listen. She caused me unnecessary stress at a time when I am under unimaginable stress and for no reason at all. The situation could have been resolved in a better way if she was willing to listen but she was only willing to see her perspective which was wrong and very unprofessional.
CONNIE C | Overall ExperienceNasty attitude and because I was not using the service and am a black female they automatically assumed I wanted trouble, when I just wanted my receipt. So that I could leave! Very nasty people to deal with!!!!
CONNIE C | First ImpressionsLove the cleanliness and climate control. Easy access
Rene S | Overall ExperienceVery clean facility and secure. The staff is friendly and helpful. I would recommend this storage facility.
Christy W | Overall ExperiencePrice, location, selection of equipment and storage units make uhaul the leader in rental units
JOSE V | First ImpressionsEverything was great
Tony A | Overall ExperienceMr. Bobby was very professional and helpful form my storerage needs
Ted A | First ImpressionsThere was a "tone" when speaking with the staff about leaving my vehicle parked overnight to ensure I would have a ride after I dropped the truck off. After that was rectified, it was fairly easy.
TIAIRIA E | First ImpressionsOnly took a few moments to make arrangements and get started.
ARBOR A | First ImpressionsGreat safe place to store trailer
Matthew B | Overall ExperienceDon't store your RV or boats there. I had to move mine elsewhere as we had our RV broken into. Stoled our Cadillac converter, broke our door. Then didn't even take responsibility.
GABRIEL M | Overall ExperienceStolen converter Price is to high Gravel pads get muddy
billy r | Overall ExperienceCostumer service was the best thanks
Alex M | First ImpressionsVery helpful and nice employees
Erik R | First ImpressionsThank you to the staff that went above and beyond changing my drop off location and finding a climate controlled space.
Christy W | First ImpressionsThe assistant manager Sergio was so friendly and able to help me with my situation. Did not hesitate at call to assist me in my situation. I had actually not wanted to deal with these facility anymore because of the current manager Melanie. She has just been so rude to me in my past experiences of renting rooms & trailers at this location. She does not even try to help you and also does not act her age. I did file a complaint about her twice but seems like nothing was done about it because she was still not professional in her job duties when it comes to customer service. Even the employees would vent about how not so r professional she was. So I gave this location another try and I must say I hesitated going in, but I'm glad I did. Sergio, Cassie and Johnny were extremely helpful and in s great mood. Hope they stay working at this location. I will give them another try as long as I dint have to deal with the manager Melanie .
Rainie M | Overall ExperienceStaff at this location is Need friendly and helpful. Any issues that arise they always try their best to help solve.
KIM P | First ImpressionsI always use U-Haul to move all my things
MARK H | First ImpressionsAll my stuff got All my things were moldy as well as the boxes that sank. The wooden furniture swelled and broke due to low heat, it looks like a pure swamp. The clothes have become moldy, the books, everything has been damaged. They tell me there's nothing he can do unless I call my insurance. I do not recommend this place to anyone.
marius k | Overall ExperienceEverything was explained to me at time of transaction. I did not hear about the part where the facility is closed after 10 pm, but there were signs for it on the doors and walls- so that was on me. I had assumed I had 24 hr access. It worked out well and I felt that employees looked out for us and were very accommodating and friendly. The place is kept clean and the A/C is nice and cold.
LAURA S | Overall ExperienceMy trailer was broken in twice That Why I Left
carl m | Overall ExperiencePerson helping me was incredibly helpful from the phone call to the sale when I came to the store well done!
JOSEPH C | First ImpressionsThe gentleman that helped us out was so wonderful! My husband only speaks Spanish and he was great at explaining everything. Ty so much for your help <3
valerie r | First ImpressionsThere was a loud alarm sound going off as I was moving out of my storage. I told the office and they did nothing.
DARRYL J | Overall ExperienceI would use again
DARRYL J | Overall ExperienceTheir customer service on their phone and in person was excellent. I got all my questions answered after they explained how the billing would be set up, how to use card and PIN code. Very professional.
LAURA S | First ImpressionsThe roof over my spot had MANY leaks. I notified the office. This was never addressed.
Candice B | Overall ExperienceThe storage unit was easy to get to and they had more than enough hand carts to use.
Edgar O | Overall ExperienceThey do not have good communication skills people skills listening skills and working with the community that's not all the working I'm talking about the leader the female folk manager general manager she calls herself because he's supposed to leave by example and she has a bad attitude and nasty communication skills all the other workers under her are very polite respectful and very understanding
Ricky R | Overall ExperienceVery nice people
Miguel G | First ImpressionsNeeds to be open later
KIRSTEN K | Online Move InNever a problem
lloyd o | First ImpressionsEverything was great. There was confusion that I had to check in on one access panel away from the door then go to another access panel to unlock during off hours but the office was able to clear it up.
Jesse L | Online Move InNinguno
QUINTON M | First ImpressionsThe only 2 problems I would be concerned with are 1) hold times when you have to call, I called and was put on hold so I stayed on hold and drove down to the facility while still on hold. Upon arrival 2 clerks were helping customers but one was at the last station doing paperwork. I hung up the phone when it was my turn, I was still on hold. 2) Employee communication. I cleaned out my unit, cleaned the empty unit and went to the office to check out of my unit. By the time I got home I had a text message and 2 voice mails asking me to contact the office because my unit was empty and the lock was missing. When I was able to get them on the phone I told them I had moved out , I had gone in and notified them about 1 hour ago.vi was told they would check their records and email me my close out receipt. So. Thanks.
Janice M | Overall ExperienceI rented a truck the same day and tried to redeem the free month for the storage. I would like to redeem the month free for the storage.
Tiffani A | Online Move InGreat staff and clean facilities
STEVEN L | Overall ExperienceMy unit got broken into and they said the camera did not took anything. Worst management and their insurance is crap only cover 1000.00 would not recommend this place.
GISELLE C | Overall ExperienceThe manager and staff were very knowledgeable, helpful and friendly. An A++ experience.
MATTHEW W | Overall ExperienceMelanie goes above and beyond to work with customers.
patsy b | Overall ExperiencePrejudice and discrimination non-rational or the fact of black single veterans with medical disability and benefits to deprive me sex for favors and our information that I'm not about either him or her because the feds was retaliating but I wasn't a drug dealer and then form it they need to hustle black people about their drug operation I'm a senior citizen 64 years of age. Disciple security breach was a big centerpiece of Hustler my business personal now the the Mexican Hispanic y'all had to face their charges with the marriage I had set up... Over bills of rights in Texas of San Antonio Lynchs,hates related by my color...black male.
Aubery M | Overall ExperienceI’ve already given you my comments and my displeasure about that particular facility
TERRI L | Overall ExperienceI didn't have too much interaction with the staff because it was never necessary. Everything was well taken care of so there was no need. Thank you so much!
Maria G | Overall ExperienceThank you for being patient with me when I had it a couple of late payments other than everything was wonderful and a good experience being with you guys
Maria M | Overall ExperienceI had zero issues with my outside covered storage lot. Just no longer needed it
JAMES E | Overall ExperienceMy only problem was that anytime I came after hours after 5:00 or whatever I couldn't get the little card to open the sliding doors to get me to my storage and I had two cards and neither one of them would ever work and I do landscaping so my hours don't match up with yours so I really needed the cards to work
Jonathan l | Overall ExperienceI used the storage for 3 or 4 years. Everything was still in good condition. ¡Gracias!
Ida M | Overall ExperienceEverything look good at the moment... Is my first time renting space and also is very close to my new home..
Reynaldo V | First ImpressionsGreat customer service and friendly staff.
SALLY L | Online Move InThe whole experience was pretty easy and painless. From renting the storage unit to payment and even check out. The carts that were available at the location were super helpful as well while we were moving in and out of the unit.
natalie s | Overall ExperiencePeople at the facility were very friendly and professional
ROBERT C | First ImpressionsThe catalytic converter was stolen from my truck while it was stored in your "Secure" ?????? facility. That is why I moved out.
Donna G | Overall ExperienceExcellent service and facilities.
LANCE B | First ImpressionsWill be five stars once the alarm stops going off every time we go to open the unit. We called the office but I'm not sure why it keeps happening.
JENNIFER T | First ImpressionsEverything I turn around the price go and nothing have changed I been with this company 10 plus years it's time for me to make a change
STACY A | First ImpressionsWonderful experience with no problems
Karen E | Overall ExperienceThe manager was very helpful. Rudy at check in was also very friendly and helpful.
MATTHEW W | First ImpressionsThanks ForAll....OF UHAL....Everyone IS So kind....Thank You
CYNTHIA S | First ImpressionsCustomer service is rude. I paid my rent on time and moved my stuff out and you guys still charged me again never will i use you guys again!
ALYSSA C | Overall ExperienceExcellent clean storage
rafael v | Overall ExperienceEverything was great except we were under the impression we would have access anytime but none of the codes ever worked for after hours access.
Rebecca G | Overall ExperienceStaff war great, had a slight issue and they were able to address and correct it right away.
MITCHELL K | First ImpressionsSome of the carts need wheels fixed or replaced
Leo D | Overall ExperienceThe service was excellent.
Michael D | Overall ExperienceI would never utilize this location again. I'd issues from the very beginning and if I could've moved my services I would've but I did everything online and therefore was obligated to stay. The storage unit was extremely small compared to Public storage and when I asked to upgrade to a larger unit; I was advised they didn't have any available but the unit directly across from mine which was larger was vacant. The code to get into the storage area never worked for my unit but when I went to the other side my code worked which is where the facility is non secure. The manager has her boyfriend working at the facility, who brought his younger brother to work which the younger brother shared with me that he had been there 3 months at the time but he didn't know a thing about his job description. When I'd asked him about my code which wasn't working and if he could give me a ride back over to the office after walking over there twice before he stated that he wasn't certain if he could give me a ride and didn't know what to do about my code. Overall, don't utilize this storage facility avoid the huge headache. Run!!
Debbra C | Overall ExperienceWe were very happy with the area when we stored our first travel trailer there. Recently we had our trailer broke into and when I told management about it she seemed like she didn't care and was quick to try to get off the phone. If they provided better security we would have stayed as a customer. We were one of the first to move in there when they opened. Prices have increased significantly but security of our unit was the reason we are no longer a customer. Our trailer was not the only one broke into during this time, there were several next to ours.
ADELLA F | Overall ExperienceStellar customer service. Thank you.
Robert H | Overall ExperienceEasy and Efficient
Karen E | First ImpressionsAgain your dimensions or what you put online that a certain unit is about 1 to 2 rooms is a total lie that space is only about one room and the room is probably like a bathroom the only reason why I used you all is because of I have the other storage there as well I just would never use you guys after this
Cristal C | Online Move InUnable to use own lock
Leticia G | First ImpressionsI had multi different ppl call me and asked if i still needed my unit i told them yes i just haven’t moved anything in yet due to work.. well i got another call a few days later unable to answer again due to work well then i got a move out invoice and i already told them i still needed my storage!!
Magen R | Overall ExperienceIts been a mess dealing with you all
Cristal C | First ImpressionsVery professional personnel
JOHN H | First ImpressionsKeep up the good work
CHRISTOPHER M | First ImpressionsGreat job
ARVIL J | First ImpressionsI'm impressed with how well maintained and clean the restroom in the storage facility is.
Timothy D | Overall ExperienceLove UHaul. Thank you for taking care of my family and I.
Robert H | First ImpressionsStaff was extremely helpful the entire time i used the unit. I only wish i couldve accessed it late at night to accommodate my late work hours.
ALANMICHAEL I | Overall ExperienceHi, I would recommend this facility. The staff was very professional and kind. The experience was great. The unit i got was clean and very well maintained. The AC was as it needed to be. I think I'll be a faithful client for my next storage need. Gracias
David M | Overall ExperienceThe random alarm/siren going off during the day is horrible. Scares the heck out of you because you don't know when it will sound. And no pro rating for unused time sucks
ASHLEY H | Overall ExperienceSince the first day I moved in my key card and code has not worked. There was a man that used to be the 24 hour manager you could call for help and he would usually give me a code. I went 2 nights ago to my unit at 9pm and of course my code and card wouldn't work. I called the number for the 24 hour manager who is now Melanie Rattie and she wouldn't answer the first two calls. When she finally answered she sounded asleep and she was very rude. She said she couldn't do anything and it was my fault something was wrong with my account. I have always paid on time and there should be no problem with my account. I was not able to get into my unit.
DENNIS P | First ImpressionsI was charged for 2 trailers 2 dollies and I only picked up 1 trailer and 1 dollie. When I asked why I was being charged double staff replied and said rates went up which was a lie. I called customer service and they told me the rates have not changed and that I was charged twice and refunded me my money.
Vanessa S | First ImpressionsNone at this time
Donald C | First ImpressionsThanks for everything everything went easy peasy I highly recommend this place
JOE H | First ImpressionsDifficult to get anyone on the phone during store hours.
steve c | Overall ExperienceFuel charge dispute was handled poorly when the owner new very well that I didn't use it from the rental the previous day. I drove 5 miles and had to pay for a quarter tank of fuel.
brian d | First Impressionsdoing my reservation I requested air climate control unitAnd I got a non-when I brought this up young lady to let her know she told me that I had to unload the unit that I was sent before she can start the transaction to put me in a climate controlled
Jerry D | Online Move InOnly issue was with the security system...it would sound the alarm eveey time we opened our unit
Bethany W | Overall ExperienceStaff can be rude. Hard to get ahold. Needing more customer service experience and be nicer to customers
Julia R | Overall ExperienceGreat storage facility and friendly staff
CARLOS P | Overall ExperienceI want to thank each and everyone of your staff friendly 👍
VAnessa M | First ImpressionsIt was an good place to store my items. Did not like when the up the price a bit but it is what is. Price only went up a bit but stayed the same after that one change. Difficult to change to a differnet size storage unit when we wanted to down size but they figured it out in the end.
Catherine H | Overall ExperienceBuilding access is supposed to be until 10 pm. When you enter your code into the keypad it says access denied. We had to leave someone in the building for over an hour so that we could get in and out. Upon speaking to other tenants they say they are never able to get back in after office hours despite it being posted that self serve customers have until 10pm daily. Also the restrooms were disgusting.
Rebecca G | Online Move InThe facility was very clean and the air conditioner really helped! The carts were very helpful to move our items in! I would recommend U-Haul Storage facility to anybody! Gracias
xenia v | First ImpressionsTrailer was vandalized, staff wasn't helpful, facility isn't secure, storage area is muddy.
ROBERT L | Overall ExperienceWould be nice to have 24 hour to be able to go in your storage
ROMIE C | Overall ExperienceI did online move-in for two units but one wasn't in uhaul system despite my receiving confirmation and rental agreement (5165). It took a long time to get the issue settled and I didn't receive another confirmation or rental agreement. I was told the online process is not very reliable which is discouraging due to possibility of completing the process and not having a unit when you arrive in person.
Harolyn L | Online Move InAccess hours dont support the needs of the people who often seek storage... travelers or relocators. It was an inconvenience for me to pull into town & not to have access around 6ish PM and be told by customer service that you're open until 10p...astonishing!
Will W | First ImpressionsAside having my unit closed in the system by improperly verifying the unit # of which was being actually closed by the customer. I was only informed with a message that was sent via text about participating in a how was your experience survey. I called and had to explain and provide information again and the good thing behind it all was the male associate who assisted me over the phone extended my due date.
Carlos E | First ImpressionsStaff was rude and unhelpful. Staff did not explain anything and when I was having issues uploading my id they just sat there and said if can only be uploaded by a cell phone and preceded to stare at me like I was an idiot. I will not be recommending this storage place to anyone except to tell them not to use it.
Kelsey R | Online Move InWas rather disappointed to see that the current rate is $49.95 and I have been paying $64.95. No loyalty for existing customers and I had been with UHaul for a long time.
ELEN K | Overall ExperienceMobile pick-up didn't work which delayed me quite considerably. I received a massively overpriced fuel surcharge for a circa 50-mile round trip
Alistair R | First ImpressionsWould definitely recommend this uhaul facility. It was always clean, staff was friendly and understanding and just an all around great experience storing here.
melisa m | Overall ExperienceAfter taking time to come in and make reservations, I still didn't get what I reserved. Some staff was unfriendly, unconcerned and to much didn't care. Just gave blank stares when questions were asked!!
Sherrie C | First ImpressionsGenial
chris v | Overall ExperienceStaff was aware of what was available to offer and if they came across uncertainty they used their reports to provide accurate information. when I parked my travel trailer and I had a concern I went to the office to explain and the staff member could have left out the quick to jump "well there's no other spot" before I was able to finish my suggestion if they could reach out to the other renter to generously move over then that's when the associate said ok we'll contact them. Other than that quick snap of negativity it was a good experience.
Carlos E | First ImpressionsThe doors on the Storage unit need to open up more for tall curio cabinets
Lars L | First ImpressionsThe facility is always clean, and very secure. The staff is especially friendly!
Retha S | Overall ExperienceThey gave me a storage that was already rented and I kept my furniture out there. It made me very sad.
Anna M | First ImpressionsI have used Uhaul for two long distance moves from Texas to North Carolina and North Carolina back to Texas. I swear by Uhaul and your hard working staff, both on the ground and online as well. Tech suppourt by text and email is flawless. I am very pleased.
steve t | First ImpressionsAir conditioning was extremely helpful in this horrible heat, thank you
ERNEST A | Overall ExperienceAwesome rv storage. Super convenient. Great access. Great staff.
jose f | Overall ExperienceShort of staff. Person behind the desk was multitasking and the process took a little bit longer than expected.
Juanita I | First ImpressionsNeeded help unlocking the unit. The second floor has NO climate control. It was above 90 degrees
James K | Online Move InYour facility blew my mind (a little cliché, but it's appropriate). I was very impressed. And just the luck of getting the storage unit just inside the entrance? I'm never that lucky. I didn't know what to make of it, haha.
Mel A | First ImpressionsAwesome team and super helpful every step of the way! Amazing staff and great facility!
Robert H | First ImpressionsExcellent place to store our belongings.
CINDY R | Overall ExperienceHad a great experience, all of my belongings were intact, the facility was emaculently clean, kind staff, and I felt secure, when I was there, so keep up the good work, don't change a thing.
Martha C | Overall ExperienceGreat staff
Roberto M | Overall ExperienceThe gentleman at the counter was very friendly and knowledgeable. As-a-matter-of-fact, I had interactions with everyone at the front desk that day and everyone answered all my questions.
Richard C | First ImpressionsNot secure customer service poor will share the poor service on social media not recommend will discourage peoples
Marty N | Overall ExperienceVery clean and convenient
Michael C | Online Move InStaff was excellent and kind.
CINDY R | First ImpressionsExtremely inconvenient. I was not instructed regarding move in times and the fact that I would be locked out if I did not log out of the facility. I rented a Uhaul and was denied access when we tried to drop a load off. This delay has thrown us completely off schedule and Im required to turn the rental truck in on Saturday morning.
Elisa W | Online Move InIb
John R | First ImpressionsPerfect for storing travel trailers/5th wheels. Had catalytic converter stolen twice within 4 months. Better security and cameras are a must. Improve that and this place would be awesome and 4 or 5 stars.
MICHAEL C | Overall ExperienceBroken into twice - staff not concerned
Frank L | Overall ExperienceKeep up the good work
Frankie M | First ImpressionsThe storage fees are 33% higher than other local storage facilities. The staff is not overall friendly. The employees seem very tensed at this location.
JEFFREY C | Overall ExperienceThere was a time when the doors was shut and we had to go through the side door, my 2 year old son was right behind me.. and I had stuff in my hands so the side door shut while he was still in the storage area. I placed the items in my car and ran to the office which literally closed at this point for about 3 mins I told the employee I needed help to get my son out she told me he can push the door open. At that point I was frustrated because he's 2 if he could've push that big heavy door open I wouldn't be asking for help. So for 3 minutes I'm going back and forth with this lady for help. Until she finally saw my frustration. I wouldn't recommend uhal in San Antonio every experience was horrible I won't be back.
DonShay M | Overall ExperienceThe actual storage unit is great. The online process and the customer service from the staff was horrible. They were very rude and dismissive. I would've taken my business elsewhere but it would cost more to re-rent the moving truck. However I will be sure to let everyone I know that I had a horrible experience at this place. And recommend that they and everyone they know go elsewhere for storage
Brandon Y | Online Move InThe cleanest most convenient Uhaul. They have everything at this location. Will definitely use again if needed.
Alana M | Overall ExperienceEasy to reserve the unit online. Unit was clean. There were plenty of flat bed carts to use to unload the vehicle and get the boxes to the storage unit.
jeanne s | Online Move InI rented a uhaul storage unit from San Angelo, TX. for San Antonio, TX. When I got to San Antonio with the 26ft truck. They had given my storage unit away. So I couldn't unload the truck. I was very upset. They wouldn't let me leave the truck there, they stated that they couldn't be responsible for the truck. They were going to be closing in 15 minutes. I had to park the truck in a Walmart parking lot. I slept in the truck, because I wasn't going to leave my things unprotected. They sent me to another uhaul storage on the other side of town. Then they charged me for the extra miles I put on the truck , that wasn't my fault it was uhaul fault, because I took it to the uhaul store I was scheduled to take it to. I should have gotten a credit for that. I am so mad and disappointed in your company. That is bad business and show little concern about the customer.
LINDA B | First ImpressionsStaff was rude and unprofessional. It was very hot in the storage facility. And the rate was increased.
MELVIN C | Overall ExperienceMy rv was vandalized and it cost me 4600 dollars
gilbert c | Overall ExperienceThe representative that help me with really knowledgeable and I was happy with the service I received
ROBERT C | First ImpressionsDid not impact me, but I know there were issues where several catalytic converters where stolen from motorized RVs. Recommend revaluating as well as enhancing security measures.
Ricky E | Overall ExperienceIt was great it just got to hard with the pandemic my business had to close and I didn't have funds to continue paying...but staff and everything was wonderful so sorry I just couldn't keep it up and that really hurt me Thank you dearly..
Charmayne R | Overall ExperienceBring back 24 hr access, with dumpster use
Tracy G | Overall ExperienceThe rental process online is easy and very convenient. The only downfall is when you have to ask anyone in the office a question. They're not the most customer service oriented and can be rude sometimes
Jessica L | Online Move InStaff was very rude.
MARIELLA Q | First ImpressionsExtraordinario servicio al cliente
HECDEL V | First ImpressionsThe staff here is always eager and very helpful. I had a problem getting the garage type door open and a young guy came out and showed me what the problem was and helped me open it. Then he stood back and let me open it to make sure I could. I'm disabled so for him to do that I was very grateful. Thanks guys, yall are awesome.
Jeff H | Overall ExperienceWe loved the facility until we had an issue with our catalytic converter was removed from our motor home. When my husband told the person at the front desk, her reply was we informed all of our customers this was going on and installed more security cameras. My husband responded that we were not informed. She basically blew him off after that. Our mechanic also had his motor home stored there and it turned out his catalytic converter was also stolen and he didn't receive any notification there was an issue.
PHIL K | Overall ExperienceMy furniture was secure and safe for 9 months at this facility. I couldn't have asked for better security, peace of mind, or friendlier staff.
JANEIL P | Overall Experienceunwilling to help, willing to charge
Christopher P | Overall ExperienceSophia and the store owner were AMAZING!! they both went out of their way to help me resolve my problem when I was dealing with no show movers. Will definitely be using this location if I ever need to store something again.
Sadai T | Overall ExperienceI would prefer to speak with district. My #210.803.8019
lorita P | First ImpressionsExcellent costumer service good price strongly recommended U-Haul best sotorage company ever
Jordian L | First ImpressionsThank you, we appreciate the customer service. The young lady that assisted us is a natural.
Sammy M | First ImpressionsGreat service, fair prices, super friendly & professional.
Damian K | First ImpressionsThe card was the only downer because it was after hours and it didn't recognize me so it denied me access.
Rosalio R | First ImpressionsWonderful system of security!
Kaira C | Overall ExperienceRude worker
Valerie G | Online Move InThank you for your understanding.
Darryl J | Overall ExperienceStaff was very friendly and helpful for what knowledge they would have for a storage facility. The reason i would not recommend this facility is becuase the slots a very muddy and you can even walk around your unit without ruining your shoes. I utilized a space for my RV for over six months and always got my shoes dirty and vehicle dirty. Not good at all.
Pedro G | Overall ExperienceNice place
johnny r | Overall ExperienceYoung man tried to collect $155.90 at her front door of her home for a bill I had already paid by phone. Don't know how the connection was made since we have different last names and addresses. Highly upsetting.someone leaked my information. Very disturbing, will not recommend or deal with this company again.
josephine c | Overall ExperienceNa
Daniel R | Overall ExperienceI had two incidents that were not caught on camera. My truck got dented and the stereos were stolen out of my cars.
adam m | Overall ExperienceVery helpful and pleasant staff.
jonny p | First ImpressionsMy experience at this location was very unfortunate. The staff: Augie and Melanie were NEVER on the same page Augie was willing to work with me Melanie is rude unprofessional, lacks good customer service skills however she DEFINITELY has no skills I guess uhual was unable to find someone to fit the job description so they settled for her. When you contact there district manager he automatically takes there side. When I voiced to him my concerns he NEVER followed up. I will NEVER get a UHUAL Truck or STORAGE from them again. I pray that I NEVER fall on hard times again. Not compassionate to customer's needs. I pray that they are faced with a financial hardship and they see how it feels .If I could give 0 Zero stars I would.
HEATHER D | Overall ExperienceWould be better if RV storage spaces were paved and power was 24/7. That's why I moved because I found a convenient place with covered, 24/7 power and paved spaces.
John S | Overall ExperienceCompared to the U-haul (truck rental) in Virginia which I give it a 1 this facility is a 10.
Alonso C | First ImpressionsThe staff was really helpful in determining the size I needed and how to use the locker. Great space!
CAITLIN J | Overall ExperienceJust let the notice staff to keep up the good work
vincent t | First ImpressionsThe staff is very friendly.... And, they make sure to address all my concerns....
troy c | First ImpressionsWish they had military or law enforcement discounts
ralph v | First ImpressionsGreat experience with this U-Haul facility and would recommend it.
Everet T | Overall ExperienceDidn’t have the climate control storage needed available
rhenita c | First ImpressionsCould have treated me better but it was the Texans in this parking lot stores in shopping malls Union criminalize task force felon
Aubery M | First ImpressionsEveryone was so friendly and helpful to remove the hitch, provide advice on the unit needed for my stuff, and providing a cart so I could move everything easily.
CAITLIN J | First ImpressionsThe employees at Woodlake U-Haul that I have come in contact with were all: Knowledgeable - (They knew the "Ins and Outs" of their line of work) Helpful - (They helped me with my storage needs) Courteous - (They were respectful and considerate) Attentive - (Countless times they were Extremely busy yet they each took the time to acknowledge not only me but the rest of the customers waiting and saying "Hello, We'll be right with you") "THAT GOES A LONG WAY", the feeling of being appreciated as a customer. Accommodating - (When I needed a bigger storage, "they got it for me", when I needed a smaller storage "they got it for me"; when I needed extra storage "they got it for me".) "OVERALL, WOODLAKE U-HAUL EMPLOYEES ARE AWESOME" P.S. MR. AUGUSTINE SHOULD GET A TRIPLE RAISE!
marlene s | Overall ExperienceThe best experience I had while moving and storing, making reservations, and then changing them. These folks went above and beyond to make sure things went smoothly.
MARLEE B | Overall ExperienceOnly problem is I was out of storage on 09/29/2021. But my fiancee. Didn't turn in access. Card. In time.. but thank you. For your service
Charlotte T | Overall ExperienceCharged my card double 200$ just cause I drive 8 miles than says it was cleaning fees and after hours when I only moved one couch.
Destiny J | Overall ExperienceNo 24 hour access, employee was not really helpful on what we really needed.
Raul R | First ImpressionsThey had great deals and very clean I would recommend it for anyone 👍🏾👍🏾👍🏾
infinite c | Overall ExperienceLove the respect and attention the staff presented to you as you entered into the building. Keep it up and thanks the staff for helping me out
Douglas C | First ImpressionsThe hours you can enter your unit are terrible.
Preston C | Overall ExperienceOf all the Uhaul reservations, interactions, and rentals, this Uhaul gets my top recommendation as being the most helpful and basically kind. They went out of their way to make sure I understood everything about unloading my trailer into their storage facility. They and one other Uhaul employee helped me straighten out a wrong trailer hookup from my point of departure, to a reservation for a UBox from a Uhaul dealer that has no UBox rental or storage at her facility, to waiting long hours on hold and getting disconnected after waiting over an hour multiple times, to local UHaul dealers who never answered their phones so when National UHaul picked up the call, they could not help me with information about a specific facility. It's been an ongoing nightmare and THIS UHaul was the bright and shining light through the entire debacle. I would recommend them to anyone who wants great service above and beyond.
MARLEE B | First ImpressionsYour staff are rude. I signed a contract stating that I had access to the building via my key card until 9 pm. I was no showed four times in a 24 hour period by my movers. They finally showed up on Saturday and we began moving items out at 6 pm. At 6:30, we were told that we would need to move everything back in the unit that was out in the hallway and leave the building. I said that I had access until 9 pm and that I had been doing this all weekend and was exhausted. I stated my things would be out as soon as possible. The manager said that I was allowed access but not my movers and they would have to stay outside. I told him that was ridiculous. He made the same statements to another family who had just showed up to move their items in and also had a key card. The manager called the police. The officers were actually the ones who told me that the key card machine was not working. I signed a contract. If the key card was not working, the manager should have stayed and facilitated. He is the manager of the building. He wanted to go home at 7 and not do his job. This experience was stressful and embarrassing and I will tell everyone I know never to use U haul. I have contacted your corporate offices via email and have put reviews on every site I can and will continue to do so.
Kristin C | Overall ExperienceThe guy and gal closed the door on me while I was pushing in my cart and told me to stop moving my furniture. Meanwhile he let other people move there furniture who were not black. Then he called the police on me...1 man my wife and my 10 year old son in flip flops. Never been disrespected like this the guy was an overt racist and I will never recommend or use this company again. By the way I only had some tires, which were already on a cart and 3 bikes to move in. Completely Terrible Customer Experience.
JuDawn E | First ImpressionsI normally have a good experience at this location. This time as I was closing my storage unit, I unpacked the locker and left items I no longer wanted in the community share area and moved the rest to my new home. After I turned in the vehicle, I proceeded to check out of the storage. I was told that I had to move the items that I left , and that I would be charged a fee for leaving items. There was no sign stating this new rule and I asked where was the posted sign and info, there wasn't one. So I had to rent a truck to take away four items to a dumpster 3 miles away, costing me another rental and miles for no reason, at least not one that was posted. Forcing customers to spend more money after already paying 104.00 was indeed bad customer service and staff were not willing to work with me even when they failed to produce a sign or the new rule in writing. I am disappointed in how I was treated and will look for a new location to do my business. Kevin Hargrave
KEVIN H | Overall ExperienceI always yes-Haul I always had a U-Haul truck to move
Cynthia S | Overall ExperienceI had Issues getting through to staff with specific concerns. I will Definitely never use an outdoor unit again as spiders were all over my things. Last time I did A Uhaul storage outside there weren't any bugs on my things. When I told someone, he said it's an outdoor unit and they spray but bugs are going to be on my things. The customer service was either frustrating or good, not consistent. When I called And asked to cancel my storage after I moved my stuff out, a worker said I had To come in person even though I stated I cant Be there in person. He acted as if nothing could be done and i must be in person or id continue to get charged, he didn't even try to talk to anyone about it. I called Again the next day and the manager reassured me they already marked me as moved out and there were no addt. charges. So the lack of communication and inconsistent answers was not the greatest. There's a air conditioned facility a couple miles away that offers lower pricing for the same size unit and I wouldnt Have to worry about bugs. Uhaul pricing is higher than their competitors. I marked It average for the initial waived late fee and for the confirmation of move out without any other charges since I was Before my next payment due date but this location is not consistent in any way.
Alisha R | Overall ExperienceThe person who moved in next to us came with an infestation of roaches. Our storage became infested with roaches which was the reasoned we had to move out to another storage facility. I feel the insurance policies should be changed to cover insect infestations and where the parties affected are compensated in some manner (ex:free Uhaul move out, reimbursement...). Our move took extra long from 10am-10pm due to us having to shake out all our belongings and to disinfect.
Sheree P | Overall ExperienceWe returned the truck at 6 pm but were told by Myrna, I believe, that they close at 7 and this was not enough time and to come back later. I told her we would have the truck empty in 30 minutes and she became angry. She slowly took my information and repeatedly got names and numbers wrong and the information had to be repeated. This was frustrating because I knew I had to hurry to empty the truck. There were also live roaches in my unit.
Kristin C | First Impressionsspecially staff very helpful
Paul C | Overall ExperienceHe really took his time and help me and found the storage that I had saw online
Sharon L | First ImpressionsRented briefly and enjoyed it.
Everett T | Overall ExperienceGood experience and service
CECILIO H | First ImpressionsAwesome service!!!
DANIEL C | Overall ExperienceThe ENTIRE STAFF were professional and helpful!!! This was my first time ever needing a storage unit, and the GM was very accommodating and focused on everything I may need to help my move as easy as possible!!! Really appreciate them, and I HIGHLY RECOMMEND this location for your storage needs!!!!
jaime m | Overall ExperienceExcellent customer service and professional. Above and beyond service and I would highly recommend them.
Troy M | First ImpressionsThanks for everthing
LUIS D | Overall ExperienceVery nice facility and customer service. Highly recommended!
Larry S | Overall ExperienceRenting process was quick, easy and convenient.
Shauna M | Online Move InGreat customer service!!
Steven G | Online Move InThe staff are friendly, knowledgeable, helpful, and professional...they met all my needs even though I didn't have a reservation...they made it work so that I could make my move out deadline for home sale...they were awesome...
KEVIN H | First ImpressionsThe San Antonio location is great. The temple location is ok.
zac m | First ImpressionsThe alarm system was annoying because sometimes I wasn’t sure why it was going off, but overall I had a great experience.
CHRISTINE S | Overall ExperienceTofos muy amables
Maria. D | First ImpressionsEasy to get a lease and great customer service
Tracy M | Overall ExperienceProfessional and courteous
chris v | First ImpressionsI went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.
Pamela W | Online Move InVery helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you do
Juan M | First ImpressionsGet a dumpster that customer can use!
Aaron L | Overall ExperienceGM was extremely rude.
Michael W | Online Move InThis place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200.00 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren't doing anything wrong as we followed the sign however they don't want us to so others won't do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and "donate" or use the recycle section. I had to let go of furniture I didn't want to. The manager offered us free 30 days for another storage unit. I shouldn't need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.
Sparkle M | First ImpressionsMy RV was broken into . Most of my military uniforms were stolen . Somehow the cameras that were there could mot reach where my rv was parked .
BERNARDO C | Overall ExperienceWithout a doubt the worst moving experience i have had using uhaul.
JOSHUA L | First ImpressionsGracias
Abeline S | Overall ExperienceMr Reyes is very nice and helpful
Joyce T | First ImpressionsAppreciated the lower level, handicapped.
PEGGY A | First ImpressionsGracias
Christina W | First ImpressionsNo matter what time of day they always have the equipment, trucks or whatever you need
Lee G | First ImpressionsIt was great experience
Everett T | First ImpressionsI didn't know that I did not have acess to my storage unit after hours. It took us 4 days to find out why we couldn't get in.
KATHLEEN G | Overall ExperienceOverall the experience was okay but I have had better. Much better. It was a 5 out of 10.
Sabrina H | First Impressionstook to long to check me in
Ramon G | First ImpressionsI wish the access hours were longer but otherwise I was very pleased with everything.
chris s | First ImpressionsAfter getting my tires cut and my trailer vandalized after a week being parked here in a "secured place" I pulled my trailer from here. After talking to a few other people that stored their trailers here too, this is a on going battle with no extra help from the office to resolve this issue. Didn't offer me a free month helping paying for the damages to my trailer. I would not recommend this place to anyone that cares about their property.
Keagan A | Overall ExperienceGreat customer service! FM 78 location.
Retha S | First ImpressionsThe site with my account did not do what it was supposed to
Duane S | First ImpressionsThe keypad doesn't work all the time in the new building and the alarms always going off in both buildings. Even when the keypad is working to check-in the alarms are still going off for no reason. The alarm in the new building is to loud, ear shrieking. Can the alarm be turned down a little. Other than that everything good, except alarm and keypad.
Elcyon N | Overall ExperienceRV storage experience was not good. First getting through the overcrowded U-Haul equipment was always an adventure. The clay parking was a quagmire when it rained. The limited electricity was worse than useless. Finally the multiple RV break it's and theft damages in the last couple of weeks and the staff just shrugging it off and saying call the cops it's not our problem just put me off.
RAYMOND F | Overall ExperienceI went 2 times and always felt welcomed and appreciated it. Very helpful and friendly stuff.
alfredo c | First ImpressionsI have gone with car loads after office hours to put stuff in unit and both times doors wouldn't open for me after entering my code.
Brianne Z | Online Move InAugustine and his staff are very professional and courteous.
Eduardo M | First ImpressionsMe gusta mucho la manera como atienden Amable escuchan al cliente, respondn las preguntas.
Alejandro M | Overall ExperiencePerfect place for my RV
carlos v | First ImpressionsToo much mud!!!
Carter J | Overall ExperienceNice & helpful team!
Janie A | Overall ExperienceExtraordinario servicio al cliente
Renzsy A | First ImpressionsKeep up the good customer service. I'm pretty satisfied the facility. Feel safe
Frankie M | First ImpressionsVery helpful and friendly staff. The facility is also clean and as secure as it gets. I highly recommend this place to anyone who needs such a service. By far the best storage facility I've ever used. I'll definitely be a return customer
Thomas E | Overall ExperienceA drive up unit makes things easier, thanks.
Robert W | First ImpressionsThe mud pit that you call rv storage should be paved. When you advertise spots "with electric" it would be nice if it weren't just from 2am to 4am. Not exactly when it's needed.
ANTHONY G | Overall ExperienceOverall great experience, great team, great facility with so many convenient options and units to choose from. The staff at this location has been kind and engaging when needed. Definitely recommend Uhaul to anyone needing to move or store.
Alfred A | First ImpressionsI wouldnt put my things any place but uhaul
Jessica S | Overall ExperienceQuick turnaround for a storage solution. Woodlake staff is excellent and professional!
Timothy D | First ImpressionsSpecial Thanks to the Manager Mr Reyes, his customer service skills are unparalleled.
Anthony N | Overall ExperienceThanks for the Military benefit.
Carol R | First ImpressionsI knew this would be a short duration rental, as it was the transition of a household change. I liked your facility and the people were very helpful. Gary
GARY S | Overall ExperienceMy experience at this location was the Best , the Manager was so accommodating and so much than the pickup renting location West Monroe Louisiana .This location in San Antonio Texas need to be trained by This Manager. The Manager and his Staff Are The Best and went Above All the Standards
sandra S | First ImpressionsWish the office opened up about 30 minutes earlier, it would make pulling out into traffic easier.
Qiana S | First ImpressionsThe kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.
Josef r | First ImpressionsVery professional service. Good price for the space.
Phillip D | First ImpressionsThe staff was very friendly and helpful.
Anglenette J | Overall ExperienceEverything was great with the storage unit and the process of renting it. Very nice facility and staff.
michelle g | Overall ExperienceI stored my RV in the covered area for about 2 years. In that time frame any time it rained you were in mud up to your ankles. The roof collapsed in my stall and the 2 hour power I had between the hours of midnight and two in the morning was not satisfactory even when it worked. The manager did everything he could do to make things right not only with me but many other customers as well. He can't do anything when corporate could care less about cudtomers needs and need for facility repair. Last the policy not to refund partial months rent is unacceptable. I paid $190 plus dollars amonth for my parking. When I vacated I was only into that month a few days. Both parking spaces were rented minutes after I vacated and got Zero refund. Again yet corporate not caring about the customer. Please give me a call I'd like to discuss this with corporate.
Edward R | Overall ExperienceOutstanding service!
Ivonne P | First ImpressionsThere were lots of people that didn't know what they were doing but trying to help and learn and only one person that did know what she was doing and she handled the situation very professionally. I had an great overall experience but wish I had hired help
MARVIN B | First ImpressionsGreat people.Very respectful and always ready to Help.They are the best.
VICTOR S | First ImpressionsWould like the access hours to be later.
Daymon B | Overall ExperienceAugustine Reyes was such a nice man. Helped actually save my Thanksgiving by informing me I didn't have to drive a Truck back, but could deliver it in within the city we are moving to at a Uhaul there. Much appreciated. Storage facility was clean and we were appreciative. I was a bit concerned the Storage Unit didn't have cage wire between units to prevent people from crawling in. Fortunately nothing happened. At the site I was supposed to drop off the Truck, either their scan bar didn't work, or the online site wasn't working in College Station at the drop off location. We fueled our truck at the Exxon by the Uhaul in College Station, we locked up the Truck, and we dropped the keys. Either the College Station site scan bar or the Uhaul Online App wouldn't allow us to scan the site for online Night turn in. We really tried hard. Our phone had all the right settings turned on, we were in the dark and freezing cold with small children trying to make the online app scan the Truck drop off site in College Station function properly, but it wouldn't work so we had to drop the key without completing online drop off. All the people at the Converse Uhaul were wonderful, the site clean and safe, and everything was easy to accomplish there. I appreciated the extra dollies in the storage facility for going up the elevator, really made life easier. And Mr Reyes saved our Family Thanksgiving which we a dearly grateful for to at Thanksgiving all of us together!!
James M | Overall ExperienceThey make u calm an work wit you wen your stressed out..
Shenne D | First ImpressionsEveryone was always helpful it was kept clean and it was very very convenient if I had to use the storage I would use U Haul again thank you.
MARYLAND O | Overall ExperienceAdrian was very helpful and amazing
Brandon L | First ImpressionsAgent was very courteous and helpful.
Bonita S | First Impressionshad a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!
merlene b | First ImpressionsGracias
Alvaro F | First Impressionsgreat facility
Ralph a | First ImpressionsThis location aewsome!
catrena g | First ImpressionsEveryone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.
pauline f | First ImpressionsVery nice and professional people.
Brenda F | First ImpressionsGreat price
Samuel M | Overall ExperienceOnly needed the unit for a month I wish I would have known ahead of time that you dont prorate the rent. I would have made sure I had everything out well ahead of time, or could have chosen another facility. This really needs to be stated at the time people agree to rent a unit there.
Samaria J | Overall ExperiencePersonnel were very helpful
Robert C | Overall ExperienceMaybe change the accessibility hours for the RV storage
Richard M | First ImpressionsWished the facility was paved and not of dirt. It was a mess to get in and out of after a rain.
Pamela S | Overall ExperienceI have always had good experiences with u haul.Their personal have been experienced in their jobs and have been kind.I will only use u haul to do my jobs.
Leonard H | Overall ExperienceExtraordinario servicio al cliente
michael b | Overall ExperienceVery friendly staff ,great customer service would definitely recommend this place to a friend .
Gilbert F | First ImpressionsThe managers and personnel at the storage unit or completely polite and helpful every time I needed help.
Anthony L | Overall ExperienceThank you Adam for everything
Tamarica W | Overall ExperienceAugustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.
Salvador T | First ImpressionsBest U-Haul I have ever used everyone was great, David Torres was amazing
aleck w | First ImpressionsI have my trailer parked at the coast but If I ever need a spot this location is my 1st choice.
Jason G | Overall ExperienceVery pleasant process. Thank you.
Michael H | First ImpressionsVery helpful with all my needs.
Ronald B | First Impressionstoo much mud, hard to get in
Don W | First ImpressionsVery professional,organized,friendly,and helpful.
Marcus H | First Impressions100% GOOD
Vincent T | Overall ExperienceEverything went well
Vincent T | First ImpressionsOnce I got my confirmation from customers service everything was great
Tracy M | First ImpressionsVery helpful and courteous
phillip p | Overall ExperienceWe moved out Our unit but for got to take our lock off the unit. I called and explained this to the lady over the phone. She assured me it was ok to take my lock off. We were unable to go due to being high risk for Covid 19. The company charged us two extra months for the unit despite being moved out already just because we Medically could not come remove it. Very insensitive that you will make us choose to either die or pay a couple of hundred dollars. I will never use U-Haul again
Raven H | Overall ExperienceA layer of gravel or a type of surface layer to cover the mud would be a beautiful and welcome addition. Price and facilities are unmatched!
William Y | Overall ExperienceEvery time I used this facility all personnel have been very helpful and professional
Robert C | First Impressionsnew rv storage at reasonable rates.
Manuel J | First ImpressionsThe Staff at this location was Awesome. The helped me when I lost ny key to my storage. They went above and beyond to accommodate me. You would think they were working for Tips, there were not just friendly with me but every customer that walked through that door. Yes I had a wonderful experience with FM 78 Uhaul and will recommend this one to all of my family and friends
Shela E | Overall ExperienceIt's always excellent service
cleveland h | First ImpressionsJust wish there were dumpsters for items broken during loading unloading. Staff very friendly and helpful.
Janet M | Overall ExperienceStorage unit was clean and no damage.
GREGRICK R | First ImpressionsStaff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...
Jimmy M | First ImpressionsThe 2 men on duty when I came in to Rent my storeage were extremely busy but still acknowledged me and assured me that they would be with me soon. I noticed while waiting that they treating every customer exceptional. These men were so friendly you would think there was a contest going on of who could be the friendliest. Im not use to that kind of courtesy especially during COVID-19 times. These men are exceptional and are a Great Asset to This Company, because of my experience with them I will always recommend this Storage and location to others as well as maintain my business at this location.
Shela E | First ImpressionsI couldn't have asked for better employees interaction and professional service. I will indeed recommend others to this location because of excellent customer service. Thanks U-Haul
Gloria P | Overall ExperienceThe guys where great we had one box that was heavy he saw we needed just a little help .. more to guide us he ran over and gave us that little extra we needed to get it on the trunk everyone was always friendly .. if we ever need to rent again we will use a u haul rental place !!! ¡Gracias!
Thea H | Overall ExperienceI turned in the key card on the 20th of March and hey have me moved out the 23rd. Customer service was terrible, they told me I would not get a refund even though I paid the bill on the 18th and turned in the keys on the 20th. I still have yet to receive a final statement
Vincent S | Overall ExperienceVery helpful and presented a professional company with a smile.
Janet M | First ImpressionsThe Staff was very Friendly and Welcoming. Your Facility is so clean.
Henrietta F | First ImpressionsGarrett was outstanding in customer service. ¡Gracias!
Vincent S | First ImpressionsGeneral Manager and Staff always demonstrated exceptional customer service and professionalism.
ALEX G | Overall ExperienceThanks for all of the help.
James G | Overall ExperienceI would definitely recommend this place to anyone needing a truck or storage. The staff is very helpful and friendly, and the storage units are very clean. I've always had a great experience here.
Manda A | First ImpressionsDerrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.
Whitney C | First ImpressionsVery smooth prosses, nice facility.
RUBEN E | First ImpressionsExtremely expensive and when I booked requested to have a pull up had one saved then I get there and that's not what was saved they only had an inside unit that was clearly all the way way inside
Melinda D | Overall ExperienceExtraordinario servicio al cliente
Rogelio Z | First ImpressionsThank Goodness for Uhaul, provided easy auto pay while serving in Armed Forces... Any errors my emergency contacted me & worked out the errors Sincerely Elizabeth V
Elizabeth v | Overall ExperienceStaff very professional with great customer service at this location. Problems with the independent contractor service on Walzem also the drop off location in Pflugerville and my money not refunded .
Kenneth P | Overall ExperienceWe dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.
Giovanna C | First ImpressionsStaff is always friendly and eager to assist you in any way they can.
RAINIE M | Overall ExperienceI will use u-haul in the future.
DAVID K | First ImpressionsGracias
Marcella C | First Impressionsnot happy
Zara R | Overall ExperienceAugie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!
Kathy H | First ImpressionsVery quick and professional
Elsa H | Overall ExperienceUHaul Moving and Storage of Woodlake has the friendliest people I've ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen
JoAnn M | First ImpressionsI applaud the staff and helpful advice. Thanks again.
Anthony J | Overall ExperienceExtraordinario servicio al cliente
Nykeitria C | Overall ExperienceStaff was very friendly and accommodating to my needs. Will definantely use and recommend them..
Steven G | Overall ExperienceThe agent was very informative and patient. Gracias.
isabel M | First ImpressionsVery helpful in getting me a covered RV spot. Outstanding price.
Gary R | First ImpressionsEmployees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's
marilyn g | First ImpressionsThe guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!
C T | First ImpressionsVery quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.
Nancy M | First ImpressionsAuggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.
carolyn m | First ImpressionsNice place but not worth how expensive it is.
Hayley M | Overall ExperienceIf I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. ¡Gracias!
Eduardo G | First ImpressionsFast and very knowledgeable.
Elicia S | First ImpressionsI rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.
Douglas E | First ImpressionsThe fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can't recommend. There needs to be a solution.
Jeremy J | Overall ExperienceVery professional knowledgeable as to my needs...
Joseph S | First ImpressionsWe just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>
ronald n | First ImpressionsGood service
roxanne m | First ImpressionsExcellent service. Garrett was outstanding and professional.
PERCY M | First ImpressionsAuggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs
PATRICK G | First ImpressionsExtraordinario servicio al cliente
Mark k | First ImpressionsI would recommend to friends and family
Patricia S | Overall ExperienceAn awesome team, very helpful. Thank you for your professionalism .
John M | Overall Experiencena
Howard W | First ImpressionsOutstanding service
Jesse G | First ImpressionsIf been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.
Rudolfo G | Overall ExperienceI was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.
Phyllis j | First ImpressionsThere is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.
PATRICIA J | Overall ExperienceFriendly staff and answer questions respectfully
Joseph B | Overall ExperienceStaff was super efficient and friendly. Great clean facility inside and out.
Gary O | Overall ExperienceGreat staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.
Jose R | First ImpressionsExcept no a/c on truck
Luis E | First ImpressionsStaff always helpful and informative
Janice L | Overall ExperienceStaff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.
Josh M | Overall ExperienceIt was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!
YVETTE N | First ImpressionsEveryone was very friendly n helpful.
Evelyn T | Overall ExperienceYou guys were awesome
Nykeitria C | First ImpressionsCustomer service was excellent
julia l | First ImpressionsI am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!
EDWARD N | Overall ExperienceGreat friendly service; very clean spaces and environment; and a reasonable price.
Gary O | First ImpressionsThe Manager has excellent customer service skills and train his employee well
Philip J | Overall ExperienceGreat Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.
Corey T | Overall ExperienceCustomer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..
Mable D | Overall ExperienceSo good 😍
vuong k | First ImpressionsExcelente
Caswell O | Overall ExperienceGreat Customer Service and very friendly
Marquis S | First ImpressionsAugie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!
david s | First ImpressionsExtraordinario servicio al cliente
Claudia A | First ImpressionsVery pleased with the way we were treated by the staff.
Douglas F | First Impressionsall was good
Joseph B | First ImpressionsAlthough it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu
Michael L | Overall ExperienceEveryone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:
Krissy M | Overall ExperienceGreat service
Isaiah C | First ImpressionsOutstanding team.
Jesse S | Overall ExperienceI really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.
Anthony J | First Impressions.
ernesto p | Overall ExperienceGreat service.
Todd K | Overall ExperienceGreat service.
Todd K | Overall ExperienceExcellent job!
TANYA G | Overall ExperienceVery help full staff.
Francis F | First ImpressionsI would use uhaul storage services again. Staff was very pleasant.
Shamalnic S | Overall ExperienceVery pleased
george d | Overall ExperienceNice clean place,very secure and employees very helpful and courteous.
DAVID R | Overall ExperienceWhile I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.
Joseph O | Overall ExperienceN/a
Frances S | Overall ExperienceThe most professional and friendly service anyone can ask for. I'm so thankful for the good people at UHaul!
Alan R | Overall ExperienceThe staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever
Christopher R | Overall ExperienceEMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--
ROBERTO M | First ImpressionsExtraordinario servicio al cliente
Sybyl T | Overall ExperienceAuggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!
Michael E | Overall ExperienceThe staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience
Christopher R | First ImpressionsGracias
RUSSELL M | Overall ExperienceCould have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came
adalberto m | ReservationVery helpful and polite...nice people.
diane o | ReservationThe Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.
Eumelia Q | Overall ExperienceNo complaints
Rosalind L | Overall ExperienceVery convenient and great customer service
joe g | ReservationAll management and staff are AMAZING!! This was a big move for me and they made it a smooth transition
DLANA H | Overall ExperienceZac was very helpful
Barbara s | Overall ExperienceHelpful staff and easy move-in and out process. Thanks!!!
Desire M | Overall ExperienceGreat staff support
Daniel M | Overall ExperienceThis location he's a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn't get names for . Thanks, Abel
Abel M | ReservationEvery body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.
ashley d | ReservationStaff at the facility could have been more polite when asked a question.
JASON V | Overall ExperienceDelivered as promised..in and out in no time. Thanks for all you do!
MICHAEL C | ReservationStaff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.
Yolanda H | Overall ExperienceFriendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!
Jose r | Overall ExperienceGreat service
Audrey R | ReservationN/C
Angel A | Overall ExperienceExtraordinario servicio al cliente
Chastity S | Overall Experience