The gentlemen who helped us at the desk was great. He has helped us several times and has outstanding efficient customer service. Thank youRachel B.
Customer Reviews for U-Haul Moving & Storage of Winterburn
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide first time customers directions on the road to use if a person is traveling east from the location.Beverly K.
The only problem I had was with the online booking. Originally booked at 51 ave location only to have it moved to the 50 th street location. The booking agent that phoned to confirm never mentioned he was at a different store than the one I booked at. It took almost 20 minutes on your 800 number to fix the problem.Stephen B.
Excellent service at a very busy time of month - end of month Saturday!! New location for me. Was far to travel but veey grateful to be accommodated at short notice! Thank you UHAUL Canada!! ****Jerrye H.
It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don't cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.BRENDA P. | Overall Experience
Winterburn,my favorite place! Thank you,for your service !Ivan M. | Overall Experience
Customer did not leave a comment.Raymond K.
Nothing to complainEdeson D.
When I called on the phone at a few locations I was on hold for over 1/2 hour before hanging up. I did this for 2 hours before I had to find my wife to book it as I can not read or write!!!!Jason P.
HI there, I was wondering if I could have a representative call me about the service I have received. I think I was charged too much as I filled the gas tank pretty high ($70.00+). Thank you.Alfaye P.
Customer did not leave a comment.Cohen P. | Overall Experience
None. All goodJim B.
Very convenient location for me! Very friendly staff! I highly recommend this location for service!Dean A. | Overall Experience
Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.Sharron W. | Overall Experience
Customer did not leave a comment.Pasquale N.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Kaitlyn J. | Overall Experience
Have your staff certified so that they can assist we're setting up Auto Transport Trailer. Make sure trucks are maintained as we found on two trucks they lose Axelrod battle worn out tires and I was driving for 12 hours from Alberta to Vancouver.BERNICE W.
Customer did not leave a comment.Craig E.
2 of 3 staff seemed like they didn't want to be there. They seemed short with customers and bored. Line up moved slow, despite having a rental for a scheduled time.Dustin B.
Customer did not leave a comment.Palou K.
Uhaul trailer was full of snow, nothing I booked was available. Had to make a second trip to get the blankets and furniture dolly. Dropped off trailer and I was unable to get my deposit back since apparently the debit was down. Just the worst Uhaul I've ever been too. No one could find the rentals, was just a gong show. I wouldn't go back there if possible.Joseph S.
The associates at this location are very friendly and helpful that's why I keep returning there.Chukwuemeka O.
Customer did not leave a comment.Frederick P.
Customer did not leave a comment.Cerebral Palsy Association i. | Overall Experience
The vehicle was snow covered and I had to brush it off. Once it was cleaned the windshield wiper didn't work. Had to get another vehicle. He did clean it for me since I was so cold. The contract stated .79 was charged 1.21Gwen N.
Customer did not leave a comment.SANDRA A. | Overall Experience
I picked the uhaul up on November 13, 2021 It was pretty dirty inside but not a big deal. It ran horribly, sounding it's not running the best. Driving it was a bit scary because the tires were not good. After putting $250.00 of fuel in it, when I left the tank was full. When I picked it up it had just under a quarter tank. As I drove on the way to Grande Prairie I noticed the gas meter needle was not moving. Then about half way to Grande Prairie the gas meter needle had went up like way past over full. I returned the uhaul clean at cold shot in Grande Prairie at 3:30pm on November 15, 2021 and the guy that worked there seemed like he doesn't know anything. I told him I paid a deposit so will need that back. He asked if I wanted to come back tomorrow for that. I said no I need it today. So he went and looked at the truck with me present and I showed him how the gas tank needle was way over full. He kept saying it's full and I told him it's not but I put way to much gas in and would like a portion back for the extra fuel but needed to know how much was in there. He didn't care or seem to know what to do so I got him to take a copy of my fuel receipt and told him I'd contact uhaul customer service. He refunded me my deposit for the truck and I left. I understand if I bring the truck back less then what I got it with in fuel I would be charged so it should be the same for the customer if there is too much fuel I should be credited (especially) considering the gas meter is NOT working. Can someone from customer service please call me at your earliest convenience I'd really appreciate it. I am a single parent and currently temporarily not employed due to health issues. I can't afford to fuel uhauls trucks for free. Please advise. Thank you Sincerely Angela Kincaid 7808971716Angela K.
Customer did not leave a comment.bernicerachel w. | Overall Experience
Customer did not leave a comment.Nicholas S.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Harold B.
More employees. Allow drop off without having to wait 30 minutes. Tell staff at front counter to say, "hi, what can I help you with today?" Instead off working away on computer.Jesse M.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.Paul Z.
Customer did not leave a comment.Vincent F.
When we first arrived, someone who worked there came and started yelling and arguing with the people working with customers. The people working the front desk tried to deescalate the situation. Everyone was pleasent with us but it felt like such an unprofessional environment. This was our first time using a UHaul so we had questions and we were told to just watch the YouTube videos. It felt like they didn't really care about us as customers, they just wanted us gone.Kelsey M.
Customer did not leave a comment.Todd E.
I rented 3 large trucks over a period of 5 days. Each time the staff was VERY helpful and courteous. I HIGHLY recommend this location. Nicole and her staff are great people!Lewis V.
This locations service was great and better than other places I've been to. My only recommendation is that the gas Frank START full and the customer is responsible for returning it full. We only got a quarter tank and a fuel credit of $44. We were worried about running out of gas so we put in more money than the fuel creditShane D.
Our experience was not a positive one. After paying up front for our full 6 day booking upon return of the truck the teller tried to make us repay for the 6 days again; saying we returned it 6 days late so it was late fees. The booking was clearly for 6 days and instead of being helpful and trying to remedy the situation the teller argued that we owed Uhaul money still, when in fact we were there to obtain our refund of $150 deposit. Only once we requested to speak to a manager was any help even offered. What should have taken 5 minutes was a 20min+ fight to not be charged another $750! The truck was also very scary to drive, any speed over 40kmh the truck was shaking and making noise. It did not feel safe and thank God we only had to drive it 48 km. We are lucky nothing inside the truck broke as it was such a rough drive: the engine clearly needs a looking into.Jesse L.
nothing wrong with any of the 2 depos i picked up from or the one that i dropped off at. but my comment is i reserved this pick up location and drop off location 2 weeks in advance.both pick up and drop off facilities were good but uhaul changed my drop off location 3 times each time getting further from my return home place. fuel is expensive and went way out of my way with the uhaul truck and my personal truck costing me lots extra for fuel as i had to backtrac so much distanceLaurie D.
My one and only concern is the service deck there was a line up(9am) With one employee for the number of customers waiting it wasn't enough.Tyrell J.
Customer did not leave a comment.Kristina V.
Customer did not leave a comment.Christine B.
When I dropped it to different location the apps won't allow me , I drove 2 location , I ending to returned to the same locationRodel S.
Customer did not leave a comment.PHILLIP H.
Customer did not leave a comment.Dustin C. | Overall Experience
I asked for one from the south side since it was closer, and had to go to the far west end to pick it up and drop it off, adding kms to the trip. There should be some sort of credit or something in cases like that.Danille B.
Self return process was a nightmare and ended having to take it back to the Winterburn location when we were told we could drop it off in spruce groveTodd K.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Bradley K.
Customer did not leave a comment.Barry G.
The two staff members I dealt with today were incredible, I didn't catch their names but they were extremely professional, friendly and made the experience amazing.Matthew M.
Braden was very polite and professional at pick up and drop off. I appreciated him making sure I was able to use my gift card towards the rental. Thank you!Stacey C.
Customer did not leave a comment.Chuck M.
Awesome and quick check in/check out. Great staff!Tara B.
Customer did not leave a comment.Aletha R.
Customer did not leave a comment.oluwagbemileke A.
Not much, text messages before leaving was a bit annoying (re : verification of equipment status).Allan K.
Overall a good experience but I was frustrated that I had to wait for 45 minutes at the location to pick up my moving truck, despite having checked in online.Bryan M.
Customer did not leave a comment.Michael G.
Long waiting time of about 45 minutes to return the rental vehicle. Only 1 staff in the counter to attend to 4 customers. Messed up my other appointments.Carol M.
Have the trailer in good working orderRaymond B.
Customer did not leave a comment.Tammy K.
Customer did not leave a comment.Joseph K.
You can properly get the order ready for mobile pickup so that you don't cause your customers to fall behind schedule.Ehrn N.
Customer did not leave a comment.Sary K.
Nothing to add, satisfied customer.Michael U.
The only thing that wasn't clear was where to enter my code to exit the facility, it wasn't visible at the gate. Staff were very friendly and helpfulDouglas T. | Online Move In
Great location. Have rented from here twice. Will return here the next time I need to rent a trailer.Paul Z.
Customer did not leave a comment.Thomas W.
Friendly and helpful staff. Very quick in and out.Paul H.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Laris K. | Overall Experience
No improvements necessary. The employees were all very helpful and friendlyCheryl E.
I ordered the vehicle but uploaded my husband's license. Do the order ended up in his name while the mattress covers in my name. When I first got there they told me there was no reservation but found it after asking for phone numberGreg F.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Kyle F.
train your employes to actualy do there job.Kevin P.
Customer did not leave a comment.Sarah M. | First Impressions
Customer did not leave a comment.Landon G.
I had a hitch installed on a VW Jetta. What a disaster and never again. I dropped the car off at 8am and was told ready in 4 hrs. I called after 5 hrs and was told another 45 mins. So I went for lunch and showed up 1 1/2 hrs later. When I showed up a couple of people were trying to route the wiring beside the exhaust and turbo charger. I told them to stop, I would do the wiring. The stair the employee was standing on put a big scratch in my bumper and broke one of my tail lights. Plus they sent me away thinking my all my lights were working. I had to buy tail light lense and bulbs. The branch I went to in Edmonton, AB on Stony Plain Rd has no business doing this kind of installation. NONE! I would not recommend to anyone.Kenneth D.
Customer did not leave a comment.Dennis V.
The staff friendly and very helpfulMustafa A. | First Impressions
When I dropped the trailer off after hours, the online drop off confirmation page would not work. I attempted to login for 30 minutes with no luck. Which was frustrating, to say the least. When I clicked the, 'contact us' icon, I was finally able to talk to a real human. Sandra, in customer service,' helped me get it submitted though her. She was extremely helpful. The uhaul site could use an overhaul.Chelsea C.
The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.Jane F. | Online Move In
Customer did not leave a comment.Dan K.
Customer did not leave a comment.Bryton M.
it was fine. i picked up at 7:30 am, only one employee on at the time for multiple customersZachary S.
Customer did not leave a comment.Drew L.
1) Explain that I'm not getting charged when I take it, that happens when I bring it back. 2) Explain that if it's after hours when I bring it back, I can just leave it and go to the website to finalize and pay. The writing is so small on the invoice and there's so much info on it. Would have been nice if we were told these two things. Otherwise it was great!!Jennifer S.
Absolutely love the two gentlemen at the winterburn site. Can't say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.Kimberly T. | Overall Experience
Experience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.Kevin P. | Overall Experience
Customer did not leave a comment.David E.
Good jobMichael B.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Richard P.
Good service.Richard X.
Customer did not leave a comment.Maury O.
When someone comes in to reserve a unit don't tell them it is to early only need a week then change the cost because they didn't reserve beforeDel O.
Customer did not leave a comment.Jason L.
Quick, easy return and very helpful, efficient staff.Katrina E.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.DONALD A.
The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.Mikael V. | First Impressions
Great staff excellent serviceMyra B. | Overall Experience
very efficient compared to other locations in Edmonton, don't have to wait, and deal with grumpy people that like their jobs, this location is highly recommended.. thank youJohn S.
Stored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it's been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that's not easy access.Kyle S. | Overall Experience
Truck was in good condition but needed to be cleaned staff were awesome very pleasantVaughn R.
I was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn't actually do anything with the information, and that I will keep being charged until I notify them I'm out. Why ask how long I'm gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?Garon B. | Overall Experience
More clear about the exact costs. I know it's in the contract, but some people need to hear it too! Thanks U-HAUL!Bernadette P.
Customer did not leave a comment.Stirling M.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.GREGORY L.
The staff are always helpful, even when busy. Just an excellent group of peopleMatthew P.
The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.Trudy N. | First Impressions
Great uhaul to deal with I've used them a couple of times. Great placeDaniel P.
You guys are awesomeEdeson D.
Had to have 3 tires switched out. Of course it was not noticed until we were fully loaded. And we lost over 2 hours. No discount or apologies.John C.
Customer did not leave a comment.Scot R.
Customer did not leave a comment.Shivam P.
Customer did not leave a comment.Janet C. | First Impressions
Had everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help meTroy B. | Overall Experience
Thank you for fast and friendly serviceCerebral Palsy Association i. | First Impressions
Customer did not leave a comment.LENWARD T. | First Impressions
Customer did not leave a comment.Tiffany A. | Overall Experience
The road was terrible and the instructions for the gate were not great. But the guy at the counter was great.Shannon K. | Overall Experience
0 stars is better representation of what i would giveDenise W. | Online Move In
Customer did not leave a comment.Theresa C. | Overall Experience
The manager Nicole is wonderful and all her staff are just awesomeDwayne A. | First Impressions
The facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len RomboughLEN R. | Overall Experience
Customer did not leave a comment.Ashly i. | Overall Experience
Below poor, if there are as a rating I had a bad experienceConrad M. | Online Move In
Customer did not leave a comment.Mariam A. | Overall Experience
Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !Mark H. | First Impressions
There is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.Tricia P. | Overall Experience
Customer did not leave a comment.KELLY C. | First Impressions
Customer did not leave a comment.Vicki B. | Overall Experience
There are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.Natasha H. | Overall Experience
Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.Alicia A. | Online Move In
Customer did not leave a comment.Raffy M. | First Impressions
Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.Andrew H. | Online Move In
Customer did not leave a comment.Sakshi s. | First Impressions
Customer did not leave a comment.1986922 Alberta INC. E. | First Impressions
Customer did not leave a comment.Sorin A. | First Impressions
Customer did not leave a comment.Ghulam A. | First Impressions
The young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!Chandra E. | First Impressions
The staff at the location were amazing and very helpful. First time renting a storage unit.Crystal M. | First Impressions
Accommodating and flexible.Ferbert E. | First Impressions
The person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from managementRaymond D. | First Impressions
David did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.Carmen R. | First Impressions
Customer did not leave a comment.Ariana B. | First Impressions
10x10s could actually be a 10x10 if you take a tape measure to it considering since I don't wanna be paying for storing your concrete but overall then that i give you guys a 3TERRANCE O. | First Impressions
My unit was changed and way to small now have to rent second one but other that was goodJamie M. | First Impressions
The staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaSFatima S. | First Impressions
This is 3rd time, to the same facility! That explains it allIvan M. | First Impressions
More then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!Julie M. | First Impressions
They need to fix the website. I cant pay o line but my account is there with nothing on itBrandon V. | Online Move In
The first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.Brianne T. | First Impressions
The staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn't arrive until shortly before their closing hour, I was assured that they were there to help me, and didn't rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!Angelique W. | First Impressions
Customer did not leave a comment.Roy J. | First Impressions
Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.William R. | First Impressions
Very clean, convenient & well-maintained facility. No complaints from me, yet.Arne H. | First Impressions
I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal withJennifer W. | First Impressions
I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.Irina V. | First Impressions
Customer did not leave a comment.heather w. | First Impressions
Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted geshShannon L. | First Impressions
Customer did not leave a comment.ED T. | First Impressions
Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.Nitin and Mona S. | First Impressions
Customer did not leave a comment.ABBEY S. | First Impressions
Perfect place to do business with / friendly peopleDarren F. | First Impressions
Customer did not leave a comment.elaine l. | First Impressions
Customer did not leave a comment.Ilham S. | First Impressions
Customer did not leave a comment.Allyson T. | First Impressions
Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...sam r. | First Impressions
Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.Douglas M. | First Impressions
Wonderful staff keep up the good work.Dan G. | First Impressions
The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.Mark P. | First Impressions
https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.Scott W. | First Impressions
Was very pleased with the price and service we were giventhomas w. | First Impressions
Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekendMark T. | First Impressions
Really nice and helpful. Really happy with the service with the service.Connie M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!