El cliente no dejó un comentario.Nigel H.
Customer Reviews for U-Haul Moving & Storage of Winterburn
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Conrad D. | First Impressions
be open on sundaysPro Finish F.
El cliente no dejó un comentario.Ali B.
There was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.Jennifer W. | Overall Experience
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.Saddam A. | Overall Experience
I'm not very impressed the customer service was great but when I rent a trailer I expect to be able to use this ... you guys state that you maintain the equipment I got the door open 13 inches that's it ... and on top of that I was gauranteed a 50 dollar rental coupon if the trailer wasn't readily available and I had to drive nearly 60 km to the location and return it early because of my trailer not functioning as it shouldKatrina H.
I was really impressed with the experience. Your staff is great.Misha S.
Online system is a nightmare, maybe app would be better? Very helpful @ in person check-in, thank you!Simone L.
Snow tires on the cargo vanTrina G.
Rental vehicles should have the snow cleaned off and customer shouldn't have to look for vehicle in parking lot.Calvin D.
winter tires, sand bags in back, tow rope and snow brush would be handy without 4x4!!!Kristiana K.
Arrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.Paul M. | Online Move In
El cliente no dejó un comentario.Marina C.
El cliente no dejó un comentario.Jimmy B.
El cliente no dejó un comentario.MANOO B.
Vehicle wasn't warmed up before arriving for pickup although I did arrive early.Warren D.
Not let me wait for 25mins while there was extra staff hanging around looking very "busy". The old Canadian way thst if I dont look your way you dont exist....some call it customer service......Philo S.
El cliente no dejó un comentario.bernie g. | Overall Experience
El cliente no dejó un comentario.John P. | First Impressions
El cliente no dejó un comentario.Christopher B.
Great help from Aaron on a cold day! Thanks a lot!Aharon S.
Trailer brakes were not working and caused me extra fuel to pull this unit.Colin V.
Make sure your vehicles are properly road maintained!! This is the second time renting from uhaul and both times? The alignment was out on the front end BADLY!!Kieran S.
With the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful ThanksDant B. | First Impressions
Nicole Brandon and the rest of the uhaul team were empathetic and extremely helpful during our moveDant B.
Very courteous and knowledgeable. Thank youGordon M.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Darius A.
El cliente no dejó un comentario.Zachary M.
El cliente no dejó un comentario.Marat G.
El cliente no dejó un comentario.Ariel C.
El cliente no dejó un comentario.Carmen R. | Overall Experience
The steering wheel of the truck is pointed diagonal when the truck is going straightâ€¦.makes it really crazy to drive, also my low fuel light came on after a kilometre of driving â€¦straight to the gas station I had to goJason H.
I had the location changed four times and was only offered $50 compensation for my trouble. Your customer service is a joke.Douglas B.
El cliente no dejó un comentario.Daniel D. | Overall Experience
When it was discovered my trailer light connection, there was no offering of the possible solution - that being that the hitch pro on staff could attach an extension even when we offered to purchase the extension. My husband talked to the hitch pro who said yes the extension was sold at the location but that he didn't have time to put it on. It was a good thing we could get our daughter to come so we could use her car, which was a major inconvenience for what would have been a 5 minute solution if the staff had any common sense when it comes to customer service. On another note, protocols for Covid-19 are lacking. All they have done is put a table in front of the customer service desk with no barrier or anything in between. This caused me to have to say my personal information rather loudly, which is unacceptable. Also, the gentlemen helping me did not have his mask on properly and made it seem that helping me was an inconvenience. I definitely will not be recommending this location to anyone and the next time I need a trailer, I will be finding another company to do so with as this is not the first location that I have had issues with.Sandra W.
The manager pulled all the stops to make near impossible possible. She's superb. Nick, a dedicated and perfect gentleman attended to me again today. I walk into this Winterburn location of U-Haul feeling like I am among friends. And they all treat me as a friend.Chukwuemeka O.
Pretty rough ride. Could be because it's a large unit, but I found the ride overly reactive to the potholes/Iun-maintained roads.Gordon R.
El cliente no dejó un comentario.Kristie B. | First Impressions
When you rent for 3 hours and drive only 30 miles. Shouldn't be quite so expensiveGarry L.
The gentleman that took care of me at uhaul today was outstanding. Friendly , and helpful.Kirk B.
Both pick up and drop off locations Associates did an excellent job.Henrietta G.
El cliente no dejó un comentario.Ernest P.
Extremely icy yard was dangerous to navigate while walking to and around truck to check out. Customers should not have to risk injury to retrieve their rental from the yard. Also - cup holder is broken in truck.Jonathan B.
El cliente no dejó un comentario.Alex G.
There was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. GraciasGeorge T. | First Impressions
The attendant / associate who attended to me is perfect gentleman.Chukwuemeka O.
El cliente no dejó un comentario.John S.
Nothing.. The gentleman that help complete our drop off was EXCELLENT!!!! DEFINITELY WILL RETURNSonia H.
staff were very nice A little shocked at final bill significantly more than estimated quote but people were nice.Ava W.
Everything is goodeunkyong Y.
The sign asked me to sit in the driveway but I was in too big a truck for that. The female staff member was excellent and quick. She clearly described the further charges.Katherine W.
El cliente no dejó un comentario.Chandran I. | Overall Experience
El cliente no dejó un comentario.Lindsay R.
El cliente no dejó un comentario.Scott B.
The gentlemen who helped us at the desk was great. He has helped us several times and has outstanding efficient customer service. GraciasRachel B.
Provide first time customers directions on the road to use if a person is traveling east from the location.Beverly K.
The only problem I had was with the online booking. Originally booked at 51 ave location only to have it moved to the 50 th street location. The booking agent that phoned to confirm never mentioned he was at a different store than the one I booked at. It took almost 20 minutes on your 800 number to fix the problem.Stephen B.
Excellent service at a very busy time of month - end of month Saturday!! New location for me. Was far to travel but veey grateful to be accommodated at short notice! Thank you UHAUL Canada!! ****Jerrye H.
It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don't cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.BRENDA P. | Overall Experience
Winterburn,my favorite place! Thank you,for your service !Ivan M. | Overall Experience
El cliente no dejó un comentario.Raymond K.
Nothing to complainEdeson D.
When I called on the phone at a few locations I was on hold for over 1/2 hour before hanging up. I did this for 2 hours before I had to find my wife to book it as I can not read or write!!!!Jason P.
HI there, I was wondering if I could have a representative call me about the service I have received. I think I was charged too much as I filled the gas tank pretty high ($70.00+). Gracias.Alfaye P.
El cliente no dejó un comentario.Cohen P. | Overall Experience
None. All goodJim B.
Very convenient location for me! Very friendly staff! I highly recommend this location for service!Dean A. | Overall Experience
Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.Sharron W. | Overall Experience
El cliente no dejó un comentario.Pasquale N.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Kaitlyn J. | Overall Experience
Have your staff certified so that they can assist we're setting up Auto Transport Trailer. Make sure trucks are maintained as we found on two trucks they lose Axelrod battle worn out tires and I was driving for 12 hours from Alberta to Vancouver.BERNICE W.
El cliente no dejó un comentario.Craig E.
2 of 3 staff seemed like they didn't want to be there. They seemed short with customers and bored. Line up moved slow, despite having a rental for a scheduled time.Dustin B.
El cliente no dejó un comentario.Palou K.
Uhaul trailer was full of snow, nothing I booked was available. Had to make a second trip to get the blankets and furniture dolly. Dropped off trailer and I was unable to get my deposit back since apparently the debit was down. Just the worst Uhaul I've ever been too. No one could find the rentals, was just a gong show. I wouldn't go back there if possible.Joseph S.
The associates at this location are very friendly and helpful that's why I keep returning there.Chukwuemeka O.
El cliente no dejó un comentario.Frederick P.
El cliente no dejó un comentario.Cerebral Palsy Association i. | Overall Experience
The vehicle was snow covered and I had to brush it off. Once it was cleaned the windshield wiper didn't work. Had to get another vehicle. He did clean it for me since I was so cold. The contract stated .79 was charged 1.21Gwen N.
El cliente no dejó un comentario.SANDRA A. | Overall Experience
I picked the uhaul up on November 13, 2021 It was pretty dirty inside but not a big deal. It ran horribly, sounding it's not running the best. Driving it was a bit scary because the tires were not good. After putting $250.00 of fuel in it, when I left the tank was full. When I picked it up it had just under a quarter tank. As I drove on the way to Grande Prairie I noticed the gas meter needle was not moving. Then about half way to Grande Prairie the gas meter needle had went up like way past over full. I returned the uhaul clean at cold shot in Grande Prairie at 3:30pm on November 15, 2021 and the guy that worked there seemed like he doesn't know anything. I told him I paid a deposit so will need that back. He asked if I wanted to come back tomorrow for that. I said no I need it today. So he went and looked at the truck with me present and I showed him how the gas tank needle was way over full. He kept saying it's full and I told him it's not but I put way to much gas in and would like a portion back for the extra fuel but needed to know how much was in there. He didn't care or seem to know what to do so I got him to take a copy of my fuel receipt and told him I'd contact uhaul customer service. He refunded me my deposit for the truck and I left. I understand if I bring the truck back less then what I got it with in fuel I would be charged so it should be the same for the customer if there is too much fuel I should be credited (especially) considering the gas meter is NOT working. Can someone from customer service please call me at your earliest convenience I'd really appreciate it. I am a single parent and currently temporarily not employed due to health issues. I can't afford to fuel uhauls trucks for free. Please advise. Thank you Sincerely Angela Kincaid 7808971716Angela K.
El cliente no dejó un comentario.bernicerachel w. | Overall Experience
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Harold B.
More employees. Allow drop off without having to wait 30 minutes. Tell staff at front counter to say, "hi, what can I help you with today?" Instead off working away on computer.Jesse M.
El cliente no dejó un comentario.Christine S.
El cliente no dejó un comentario.Paul Z.
El cliente no dejó un comentario.Vincent F.
When we first arrived, someone who worked there came and started yelling and arguing with the people working with customers. The people working the front desk tried to deescalate the situation. Everyone was pleasent with us but it felt like such an unprofessional environment. This was our first time using a UHaul so we had questions and we were told to just watch the YouTube videos. It felt like they didn't really care about us as customers, they just wanted us gone.Kelsey M.
El cliente no dejó un comentario.Todd E.
I rented 3 large trucks over a period of 5 days. Each time the staff was VERY helpful and courteous. I HIGHLY recommend this location. Nicole and her staff are great people!Lewis V.
This locations service was great and better than other places I've been to. My only recommendation is that the gas Frank START full and the customer is responsible for returning it full. We only got a quarter tank and a fuel credit of $44. We were worried about running out of gas so we put in more money than the fuel creditShane D.
Our experience was not a positive one. After paying up front for our full 6 day booking upon return of the truck the teller tried to make us repay for the 6 days again; saying we returned it 6 days late so it was late fees. The booking was clearly for 6 days and instead of being helpful and trying to remedy the situation the teller argued that we owed Uhaul money still, when in fact we were there to obtain our refund of $150 deposit. Only once we requested to speak to a manager was any help even offered. What should have taken 5 minutes was a 20min+ fight to not be charged another $750! The truck was also very scary to drive, any speed over 40kmh the truck was shaking and making noise. It did not feel safe and thank God we only had to drive it 48 km. We are lucky nothing inside the truck broke as it was such a rough drive: the engine clearly needs a looking into.Jesse L.
nothing wrong with any of the 2 depos i picked up from or the one that i dropped off at. but my comment is i reserved this pick up location and drop off location 2 weeks in advance.both pick up and drop off facilities were good but uhaul changed my drop off location 3 times each time getting further from my return home place. fuel is expensive and went way out of my way with the uhaul truck and my personal truck costing me lots extra for fuel as i had to backtrac so much distanceLaurie D.
My one and only concern is the service deck there was a line up(9am) With one employee for the number of customers waiting it wasn't enough.Tyrell J.
El cliente no dejó un comentario.Kristina V.
El cliente no dejó un comentario.Christine B.
When I dropped it to different location the apps won't allow me , I drove 2 location , I ending to returned to the same locationRodel S.
El cliente no dejó un comentario.PHILLIP H.
El cliente no dejó un comentario.Dustin C. | Overall Experience
I asked for one from the south side since it was closer, and had to go to the far west end to pick it up and drop it off, adding kms to the trip. There should be some sort of credit or something in cases like that.Danille B.
Self return process was a nightmare and ended having to take it back to the Winterburn location when we were told we could drop it off in spruce groveTodd K.
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Bradley K.
El cliente no dejó un comentario.Barry G.
The two staff members I dealt with today were incredible, I didn't catch their names but they were extremely professional, friendly and made the experience amazing.Matthew M.
Braden was very polite and professional at pick up and drop off. I appreciated him making sure I was able to use my gift card towards the rental. ¡Gracias!Stacey C.
El cliente no dejó un comentario.Chuck M.
Awesome and quick check in/check out. Great staff!Tara B.
El cliente no dejó un comentario.Aletha R.
El cliente no dejó un comentario.oluwagbemileke A.
Not much, text messages before leaving was a bit annoying (re : verification of equipment status).Allan K.
Overall a good experience but I was frustrated that I had to wait for 45 minutes at the location to pick up my moving truck, despite having checked in online.Bryan M.
El cliente no dejó un comentario.Michael G.
Long waiting time of about 45 minutes to return the rental vehicle. Only 1 staff in the counter to attend to 4 customers. Messed up my other appointments.Carol M.
Have the trailer in good working orderRaymond B.
The only thing that wasn't clear was where to enter my code to exit the facility, it wasn't visible at the gate. Staff were very friendly and helpfulDouglas T. | Online Move In
El cliente no dejó un comentario.Laris K. | Overall Experience
El cliente no dejó un comentario.Sarah M. | First Impressions
The staff friendly and very helpfulMustafa A. | First Impressions
The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.Jane F. | Online Move In
The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.Mikael V. | First Impressions
The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.Trudy N. | First Impressions
El cliente no dejó un comentario.Janet C. | First Impressions
Thank you for fast and friendly serviceCerebral Palsy Association i. | First Impressions
El cliente no dejó un comentario.LENWARD T. | First Impressions
0 stars is better representation of what i would giveDenise W. | Online Move In
The manager Nicole is wonderful and all her staff are just awesomeDwayne A. | First Impressions
Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !Mark H. | First Impressions
El cliente no dejó un comentario.KELLY C. | First Impressions
Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.Alicia A. | Online Move In
El cliente no dejó un comentario.Raffy M. | First Impressions
Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.Andrew H. | Online Move In
El cliente no dejó un comentario.Sakshi s. | First Impressions
El cliente no dejó un comentario.1986922 Alberta INC. E. | First Impressions
El cliente no dejó un comentario.Sorin A. | First Impressions
El cliente no dejó un comentario.Ghulam A. | First Impressions
The young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!Chandra E. | First Impressions
The staff at the location were amazing and very helpful. First time renting a storage unit.Crystal M. | First Impressions
The person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from managementRaymond D. | First Impressions
David did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.Carmen R. | First Impressions
El cliente no dejó un comentario.Ariana B. | First Impressions
My unit was changed and way to small now have to rent second one but other that was goodJamie M. | First Impressions
The staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaSFatima S. | First Impressions
This is 3rd time, to the same facility! That explains it allIvan M. | First Impressions
More then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!Julie M. | First Impressions
They need to fix the website. I cant pay o line but my account is there with nothing on itBrandon V. | Online Move In
The first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.Brianne T. | First Impressions
The staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn't arrive until shortly before their closing hour, I was assured that they were there to help me, and didn't rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!Angelique W. | First Impressions
El cliente no dejó un comentario.Roy J. | First Impressions
Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.William R. | First Impressions
I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal withJennifer W. | First Impressions
I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.Irina V. | First Impressions
El cliente no dejó un comentario.heather w. | First Impressions
Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted geshShannon L. | First Impressions
El cliente no dejó un comentario.ED T. | First Impressions
Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.Nitin and Mona S. | First Impressions
El cliente no dejó un comentario.ABBEY S. | First Impressions
Perfect place to do business with / friendly peopleDarren F. | First Impressions
El cliente no dejó un comentario.elaine l. | First Impressions
El cliente no dejó un comentario.Ilham S. | First Impressions
El cliente no dejó un comentario.Allyson T. | First Impressions
Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...sam r. | First Impressions
Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.Douglas M. | First Impressions
Wonderful staff keep up the good work.Dan G. | First Impressions
The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.Mark P. | First Impressions
Was very pleased with the price and service we were giventhomas w. | First Impressions
Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekendMark T. | First Impressions
Really nice and helpful. Really happy with the service with the service.Connie M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!