Customer Reviews for U-Haul Moving & Storage of Winterburn

3,098 comentarios

21818 Stony Plain Rd NW   Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

(780) 447-3063

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(780) 447-3063

21818 Stony Plain Rd NW
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C.  |  First Impressions 
Clasificación:
5.0

Access card not working Trailer hitch too heavy for me to lift off the truck hitch.

Tricia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Conrad D.  |  First Impressions 
Clasificación:
5.0

There was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.

Jennifer W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Saddam A.  |  Overall Experience 
Clasificación:
3.0

Arrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.

Paul M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

bernie g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

With the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful Thanks

Dant B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie B.  |  First Impressions 
Clasificación:
5.0

There was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. Gracias

George T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandran I.  |  Overall Experience 
Clasificación:
1.0

It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don't cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.

BRENDA P.  |  Overall Experience 
Clasificación:
5.0

Winterburn,my favorite place! Thank you,for your service !

Ivan M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cohen P.  |  Overall Experience 
Clasificación:
5.0

Very convenient location for me! Very friendly staff! I highly recommend this location for service!

Dean A.  |  Overall Experience 
Clasificación:
5.0

Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.

Sharron W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cerebral Palsy Association i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernicerachel w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin C.  |  Overall Experience 
Clasificación:
5.0

The only thing that wasn't clear was where to enter my code to exit the facility, it wasn't visible at the gate. Staff were very friendly and helpful

Douglas T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah M.  |  First Impressions 
Clasificación:
5.0

The staff friendly and very helpful

Mustafa A.  |  First Impressions 
Clasificación:
5.0

The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.

Jane F.  |  Online Move In 
Clasificación:
5.0

The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.

Mikael V.  |  First Impressions 
Clasificación:
5.0

The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.

Trudy N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet C.  |  First Impressions 
Clasificación:
5.0

Thank you for fast and friendly service

Cerebral Palsy Association i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LENWARD T.  |  First Impressions 
Clasificación:
1.0

0 stars is better representation of what i would give

Denise W.  |  Online Move In 
Clasificación:
5.0

The manager Nicole is wonderful and all her staff are just awesome

Dwayne A.  |  First Impressions 
Clasificación:
5.0

Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !

Mark H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY C.  |  First Impressions 
Clasificación:
1.0

Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.

Alicia A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Raffy M.  |  First Impressions 
Clasificación:
4.0

Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.

Andrew H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sakshi s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

1986922 Alberta INC. E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sorin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ghulam A.  |  First Impressions 
Clasificación:
5.0

The young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!

Chandra E.  |  First Impressions 
Clasificación:
5.0

The staff at the location were amazing and very helpful. First time renting a storage unit.

Crystal M.  |  First Impressions 
Clasificación:
4.0

The person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from management

Raymond D.  |  First Impressions 
Clasificación:
5.0

David did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.

Carmen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariana B.  |  First Impressions 
Clasificación:
3.0

My unit was changed and way to small now have to rent second one but other that was good

Jamie M.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaS

Fatima S.  |  First Impressions 
Clasificación:
5.0

This is 3rd time, to the same facility! That explains it all

Ivan M.  |  First Impressions 
Clasificación:
5.0

More then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!

Julie M.  |  First Impressions 
Clasificación:
4.0

They need to fix the website. I cant pay o line but my account is there with nothing on it

Brandon V.  |  Online Move In 
Clasificación:
4.0

The first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.

Brianne T.  |  First Impressions 
Clasificación:
5.0

The staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn't arrive until shortly before their closing hour, I was assured that they were there to help me, and didn't rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!

Angelique W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy J.  |  First Impressions 
Clasificación:
5.0

Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.

William R.  |  First Impressions 
Clasificación:
5.0

I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with

Jennifer W.  |  First Impressions 
Clasificación:
5.0

I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.

Irina V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

heather w.  |  First Impressions 
Clasificación:
4.0

Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh

Shannon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ED T.  |  First Impressions 
Clasificación:
5.0

Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.

Nitin and Mona S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ABBEY S.  |  First Impressions 
Clasificación:
5.0

Perfect place to do business with / friendly people

Darren F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elaine l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilham S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allyson T.  |  First Impressions 
Clasificación:
5.0

Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...

sam r.  |  First Impressions 
Clasificación:
5.0

Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.

Douglas M.  |  First Impressions 
Clasificación:
5.0

Wonderful staff keep up the good work.

Dan G.  |  First Impressions 
Clasificación:
4.0

The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.

Mark P.  |  First Impressions 
Clasificación:
5.0

Was very pleased with the price and service we were given

thomas w.  |  First Impressions 
Clasificación:
5.0

Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend

Mark T.  |  First Impressions 
Clasificación:
5.0

Really nice and helpful. Really happy with the service with the service.

Connie M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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