Comentarios del cliente para U-Haul Moving & Storage of Winterburn

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Winterburn

Grado total:

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Mathew N. en

Grado:

Takes way to long to to rent a equipment even tho I pre filled out the app stuff 1 hr befor able to hook up and go and I was first in line The trailer deck was oily and had nuts and bolts in it from last user The brakes felt like they were not engaging Quick enof when other trailers I rented worked on the spot! Over all It did the job but their has to be a faster way of getting in and out with want u want or need. The person who helped me was praying ur site would not crash so may need to upgrade ur servers in HQ this is the 3rd time i head this from other U-Haul places and it’s not like we have slow internet in Alberta Canada ????

david w. en

Grado:

The customer service rep was thorough and answered all concerns.

Darrell D. en

Grado:

Trailor that we booked in Devon was not available on the day we had booked it for. We had to go WAY out of our way to arrange to pick up a different one at a different location. Winterburne location was fantastic and would recommend them to everyone but I will be adivising people to stay away from the Devon location.

mylene A. en

Grado:

Nothing to do with the pick up location, but with central office Uhaul. You said to me that the Alberta taxes would be on the amount but you actually charged the Québec taxes for the shipping. It makes a good difference in the price. You need to do what you are saying for next customer.

Alex Ping W. en

Grado:

Staff was courteous and helpful

Ross K. en

Grado:

We were served in a quick, pleasant and accurate way.

Marc L. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

El cliente no dejó un comentario.

evelyn V. en

Grado:

Randy was great on the phone when I made the order. Once we picked the truck up he was very detailed about everything we needed to know. The truck ran great. Everything went as expected and we would definitely use this uhaul location again.

David T. en

Grado:

Well priced, very accessible and clean. Quick arrangements. Thank you.

David T. en

Grado:

The staff is fabulous and the 10-foot was clean and ran well BUT it is a bitch to start. Apparently, the difficulty in getting the ignition to unlock is a known problem. Please fix this issue.

Sylvain G. en

Grado:

Very pleased that they offer 24 hour drop-off. Their yard is very clean and very well organized. The online returned worked like a charm.

Dwayne R. en

Grado:

El cliente no dejó un comentario.

Floyd B. en

Grado:

Though there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.

Alexas S. en

Grado:

El cliente no dejó un comentario.

Ralston J. en

Grado:

The emails and phone calls from the call center were hideous.... When I went to this location they were excellent.. Did everything they could to accommodate me.

sid B. en

Grado:

Very fast service, friendly people

Ognjen V. en

Grado:

Return area is a bit cluttered, way too many trailers and similar vehicles in a small area. It gets hard to maneuver the truck and trailer around it. Also, when you know a customer is coming to pick up a trailer (in my case, I made reservation almost 2 weeks in advance), you should make the trailer easily accessible for hook up. The trailer I had to pick up was parked in a spot where I could barely approach it and get it out without damaging my truck, your trailer, or other trailers parked around it. BTW, I have years of experience with towing my travel trailer, so my skills are above those of an average customer. Overall, good staff, quick process, great location, and very competitive rates on both rentals and the accessories sold in the store. Keep up the good work.

Mishael D. en

Grado:

My order kept getting cancelled and re-scheduled, since there was not a dolly available, even though the website said one was. The automatic phone answering system is overly complicated, and a number should be listed for the specific location, rather than just for general uhaul inquiries.

Jennifer Z. en

Grado:

I had reserved a truck at my preferred location blocks from my home. Guaranteed by uhaul. Last minute I received an email with a new location on the other side of town. Super inconvenience and was also charged for EXTRA MILEAGE to get to and from this news location. Should have received a discount for the extra travel. Not impressed.

Glenn W. en

Grado:

My customer service advisor was Randy and he was excellent. Thanks Randy!

Robert C. en

Grado:

Service was great, staff was very helpful. The problem was he was the only one in the store to help.

Vito F. en

Grado:

El cliente no dejó un comentario.

peter B. en

Grado:

U-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading

Shawnda L. en

Grado:

El cliente no dejó un comentario.

Vladimir V. en

Grado:

El cliente no dejó un comentario.

Michelle S. en

Grado:

El cliente no dejó un comentario.

robert N. en

Grado:

Self check in by using phone app wasnt working so I had to go inside I'm glad the store was open on Monday (labour day) but the staff was wonderful ! Especially Rebecca

Shawna S. en

Grado:

El cliente no dejó un comentario.

Dawn H. en

Grado:

Felt harrassed by Uhaul when they knew it was going out of town and would be gone for a while. Hate the constant emails on the email. No consideration for the weather out of town (Fog & rain). Took it back to the closest location

joshua V. en

Grado:

Better way to deal with the amount of customers

Itayi B. en

Grado:

The storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn’t get in after hours ! Drove there like 3 or 4 times after hours , waste of time

Christopher G. en

Grado:

El cliente no dejó un comentario.

april L. en

Grado:

Make sure customers are informed of location changes over the phone when reservations are being confirmed. I went to the location my original reservation was at. I now have to attempt to try to get the $50 refund. The man who called me from the new location did not tell me my location changed, and he was incredibly rude and said he would give my truck away if I didn't arrive exactly on time. I was so scared when I arrived to the location I thought my truck was at.

Savannah H. en

Grado:

The online and phone experience was awful and I would never use U-Haul again or recommend it to anyone for that reason. The people at the location were friendly and efficient and the truck was fine.

David F. en

Grado:

This location is a big improvement over others I've dealt with... I'll be recommending the Winterburn location from now on. Great service!

JEROME P. en

Grado:

Give us a free pop

Sakina A. en

Grado:

El cliente no dejó un comentario.

Douglas M. en

Grado:

Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.

Harry S. en

Grado:

Great customer service

des d. en

Grado:

Very clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!

Graham n. en

Grado:

The door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625

Stephen K. en

Grado:

staff were amazing

Carla S. en

Grado:

Renting a storage locker was painless, and Daniel was really helpful!

Deirdre P. en

Grado:

The counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.

DORIANN B. en

Grado:

N/A

Marvin M. en

Grado:

Excellent personal, just need more than one during busy morning rush.

Theresa C. en

Grado:

Staff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Thank you.

elizabeth t. en

Grado:

Great service.

Dan G. en

Grado:

Wonderful staff keep up the good work.

Mark P. en

Grado:

The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.

Robert R. en

Grado:

I felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!

Gladys K. en

Grado:

Due to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.

wOLFGANG s. en

Grado:

Clean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-

Virgilio C. en

Grado:

NA

Scott W. en

Grado:

https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.

ALAN D. en

Grado:

GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .

thomas w. en

Grado:

Was very pleased with the price and service we were given

Mark T. en

Grado:

Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend

Teresa M. en

Grado:

Most helpful and polite location I’ve ever had to deal with.

Tracy L. en

Grado:

Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.

Erin H. en

Grado:

Friendly staff!

Tamara B. en

Grado:

Thanks for everything

laura m. en

Grado:

It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.

william g. en

Grado:

No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!

Mike B. en

Grado:

Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!

Connie M. en

Grado:

Really nice and helpful. Really happy with the service with the service.

Dawn B. en

Grado:

U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street

Len N. en

Grado:

Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.

des d. en

Grado:

218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.

Michael R. en

Grado:

The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack

Jeff S. en

Grado:

Will use again in the future

Janice S. en

Grado:

everything seemed fine to me.

Karen B. en

Grado:

Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks

Steve B. en

Grado:

Very helpful staff, especially since we all had to be flexible due to extreme weather

Paige S. en

Grado:

Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!

Jamie Z. en

Grado:

Thank you..you guys were available for when I needed u..no one else was Jamie

Peter B. en

Grado:

Very clean, safe, and convenient. Staff is also courteous and helpful.

sidney h. en

Grado:

Very well lit and easy to enter

Ufuk K. en

Grado:

Thanks for the great service

Katrina I. en

Grado:

If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me

Anderson C. en

Grado:

went above and beyond!

Darcy M. en

Grado:

Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.

Melanie O. en

Grado:

I like the fresh clean environment.

Ron L. en

Grado:

Very good customer service very satisfied thank you very much

Jenn N. en

Grado:

I appreciate your service and would like to use u-haul storage facility again if I need.

Brendon C. en

Grado:

I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.

Kristi U. en

Grado:

The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.

peter B. en

Grado:

Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales

KEVIN C. en

Grado:

.

Jeff S. en

Grado:

Very nice to work with , Fast service and clean units

Becky B. en

Grado:

Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.

julie a. en

Grado:

I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre

Bill M. en

Grado:

went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.

leo l. en

Grado:

I still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.

NEIL B. en

Grado:

Staff were friendly, attentive, and competent! Thank you very much.

Aaron K. en

Grado:

Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.

JAMES M. en

Grado:

I would use uhaul again

Linda C. en

Grado:

Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?

Suzanna M. en

Grado:

The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox

COLLEEN C. en

Grado:

Very pleased!

Scott L. en

Grado:

Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!

Michael K. en

Grado:

Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.

Marcelo M. en

Grado:

Everything good, the service and the new building!

ashley l. en

Grado:

I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.

Tesleen M. en

Grado:

Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.

walter t. en

Grado:

The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to

GLORIA K. en

Grado:

Average in every way

Verlie S. en

Grado:

Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.

WARREN S. en

Grado:

I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!

darrell m. en

Grado:

Great service all around