Comentarios del cliente para U-Haul Moving & Storage of Winterburn

Job well done

John and all staff were outstanding to deal with. Very impressed with the precautions taken in the store to keep staff and customers safe during the COVID - 19 outbreak.

The guy who booked me in and out was great

Very helpful staff

Everyone at this location was more than helpful. Everything went smoothly

I have used uhaul a lot within the last few months. From renting two vehicles and renting a storage unit. Not enough staff and always waiting. Staff giving the wrong information regarding storage units. I will never recommend uhaul Winterburn in Edmonton. When you’re in the business with customers. You do what you can. Worst experience ever.

I was very impressed with this location. Despite the pressures of the covid situation all staff were very polite and efficient.

Excellent customer experience. The person who helped me was great.

John and the staff were awesome to work with for both the truck rental and our storage locker.

Awesome and helpful staff. Clean location.

Great Staff , I will miss them 😊

Everyone I dealt with was extremely friendly and made it a very positive experience. Thanks ??

I ended up getting charged over$100 more than the agreed price with the service rep.. Truck was dirty and only 1/4 tank of fuel.

My stuff had better storage than it did at home! Great place to leave all your things.

Have more trailers out in rural areas more often. The 12x6 closed in trailers.

Nikki is the best

Equipment was not clean inside however the rep provided blankets to cover the dirty floor. Reps were kind and helpful both when coming in and returning the trailer. Thank you.

Well your system was down. My rental wouldn’t start. My rental leaked water all over my stuff. I had to wait 3 hours for the battery to charge or until another unit arrived.

Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...

Lower your milage rates. For the price I paid to rent a truck to move one load, the truck should have been equipped with a woman to provide road head

Very pleasant people to deal with in person and when I spoke with that particular location on the phone.

Very helpful staff, excellent and friendly service.

I didn't like the waiting inline they should have more then one worker

I have rented from this location many time and always 100% keep up the great work .

All good but trailer in need of a sweeping

The uhaul agent may have been to most accommodating and knowledgeable agent I've encountered in my lifetime. Truly amazing support...

Great experience but whish the large sliding door opened with the pass key after hours.

There were several attempts to get my pass key properly setup, not the fault of the attendant but the computer systems seem to be glitchy. It would also be nice if the keypay/passkey opened the large sliding door after hours.

Unbelievable service above and beyond. The staff and management directly went out of their way to make us happy and cooperative every time we visited. Great attitude Great People Great store 5Stars

Pure awesomeness well done

Have truck filled with gas. Trying to fill a tank to level picked up at is not easy. Believe I put in an additional $5 before gas gauge needle reach required level. Once I filled up the needle was quite a bit over the amount I needed to put in.

First my 15 ft that I had reserved was no longer available for the time I needed, so had to upgrade to a 26 ft. Engine light on before I even left the parking lot. No windshield washer liquid and the gas tank at 1/16. Tires were so bald that i kept getting stuck all over the place, when I contact the office, was told I should get a towing at my cost. Cost me 147.00 for towing and an extra 3 hours pay for the movers. The towing driver could not believe that this vehicle was allow to leave the U-Haul yard under these conditions.

The staff member that received the truck at the end of the rental was very polite, efficient, professional and fast. He is the type of person you want to keep in your company.

Expensive & rude woman on the other end of the phone line.

Staff was friendly and helpful. They

A full tank

I went through your website again and could not find anywhere in the rental information where it said the trailer had a 4 pin wiring harness. When i went to pick up my trailer I had to unhook it and go get a 7 pin to 4 pin adapter before i could leave. the problem could have easily been avoided if I had known ahead of time that the trailer was 4 pin.

The staff make the experience really easy from start to finish.

Met expectations and got a good deal on the rental rate.

When your one employee tells me I may get prorated mileage because I was using the pick up to get to work when enterprise was out of vehicles, and then the next day the other guy charges me the full 50 cents a km. To and from work twice adds up. Enterprise would have been half as much

With very minimum staff on hand, they were very professional and proficient in assisting all customers that were present.

Customer service was wonderful. We had car trouble and could not get there on time and the truck was warmed up for us and the associate was very kind and understanding

Nothing

The customer service at this particular location is outstanding. I felt valued as a customer by every single employee that I had dealings with. Thank you so much! I will be a repeat customer! I highly recommend and would encourage others to utilize the services at this location.

The U haul system is great. Lots of good units for rent at competitive rates. The service is top notch and the staff friendly and fun.

Everything was excellent.

Hands down best uhaul in the city! Love you guys!! Excellent staff members and facility. 100% Worth the drive to winterburn.

Outside of trailer was very dirty. I wiped lights clear of dirt

I still have yet to receive a phone call from someone. I was charged for a dolly but there was no dolly in the truck.

The manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless

We mostly dealt with Dan who is an amazing and friendly person. He always made us feel welcome, he is very knowledgeable about products and pricing and made sure we understood everything.

Honestly I don't think that the service is in need of any improvement. All of the staff members have been awesomely helpful and have gone above and beyond the expectations. I had been assisted by two of the female staff and three of the male staff and they were all very pleasant and provide great customer service, genuinely helpful and made the it feel like I was a valued customer and not just another person in line. I had one lady touch base with me the following day and made sure my experience was good and if I was going to need anything more as we had discussed previously, I was really surprised and happy to see that it was important enough for the follow up. The one Male staff member even stayed a couple mins after the end of his stift to accommodate me as I was a bit behind on my return to the facility, definitely didn't expect that either and was a big help to me that he did. Overall I am very very satisfied and I would recommend this facility to anyone and everyone 100%. Thank you all for your help and I definitely will be returning and letting my family and friends know that this is the best place to go. ????????????????

There were some minor computer issues at time of p/u and drop off but not a big delay and your people handled the situations extrremely well. They really were great to deal with.

The return process was unclear and confusing at the Winterburn West Edmonton office. I returned the truck on Friday Jan 3rd @ 4:10pm and parked it in the designated location for returns. It was apparent that nobody was in office or around for 15+ minutes. Phone was ringing several times. Eventually, somebody arrived in a pickup and took my key. It was unclear what next steps I had to take next and when I prompted the person who took the keys he said I was "good to go" as we exited the building.

the pick up experience was great. It was easy,and i didn't face any hassle

Excellent Staff and customer service when picking up or returning rentals. Thank You

Keep up the great work!

Everything went great. Their trainee helped me and got delayed because of the payment machines but they extended my time to return it and gave me a free dolly.

Staff in morning was great and friendly then when returning 12 hrs later night staff was the same . I would recommend this dealer for any moving needs .

Great staff at this location. They are always helpful and kind to clients.

we booked a closed in 6x12 trailer and it wasn't available at time of pick up

Well maintained storage facility.

Nothing at all, prices were good, both clerks I dealt with were fast, friendly and efficient.

Considering the weather we have had, the inside of the trailer was clean but the outside wasn't. It did not cause an issue, but for your brand name, to have clean units is much better than dirty ones.

Excellent people and service.

The line up was really long n I went online to not wait in lines so that really sucked.. not enough workers

We were very happy with your facility. We would recommend this facility to anyone.

Having one employee at the location made pick up very time consuming. The employee was pleasant and worked hard, but he had too many people to serve and this made the pick up take way too long. The unit was not clean and numerous dents not previously identified.

Thank you U-hall

Put snow tires or All Weather tires on your vehicles. Without the correct tires it’s not safe

Charged for damages that were NOT from us because “we didn’t take pictures to show damage” before we took it. Have used other uhaul dealers before and had good experiences, but not at this one.

Nicole was awesome! She really gave me the whole 100% and put forth an extra effort to ensure that everything went smoothly, and without any problems. Thank you, Nicole!!! All the other staff with whom I dealt were equally polite, friendly and courteous.

n/a

Happy with everything except when I tried to call to say running late I was holding on the phone to long and so quit . Then when I got back they mentioned about not calling. I told them I tried a few times but put on hold and I had moving stuff to do. Should be able to leaves message if going to be late! Don

Lights not working properly on trailer

Very efficient and friendly service.

Nothing whatsoever . Extremely helpful.

The online selfservice is not convenient especially during working hours. The tank was not full and this makes it difficult to fill gas exactly to the same level as on my pick up.

There was one gentleman working alone he did and excellent job. He was courteous and very helpful

We also have a storage unit at the same location, it would be nice if they cleared the snow in the storage yard. When we entered the yard with the truck it was nothing but ice and very dangerous

Excellent service!

Very helpful and outgoing

The staff member was very polite and positive.

No window scraper in the van which would be handy in the snow storm we experienced.

The staff here are very cool people too deal with. The manager Jonathan was very accommodating with me when I had a problem with my moving process that could've cost me money but he helped me save.

The people at the Winterburn Uhaul were great. Friendly, professional and helpful

The staff was extremely friendly and accommodating. They went above and beyond to help ease the stress of moving.

The customer service rep was thorough and answered all concerns.

Well priced, very accessible and clean. Quick arrangements. Thank you.

Though there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.

Service was great, staff was very helpful. The problem was he was the only one in the store to help.

U-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading

The storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn’t get in after hours ! Drove there like 3 or 4 times after hours , waste of time

Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.

Great customer service

Very clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!

The door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625

staff were amazing

Renting a storage locker was painless, and Daniel was really helpful!

The counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.

N/A

Excellent personal, just need more than one during busy morning rush.

Staff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Thank you.

Great service.

Wonderful staff keep up the good work.

The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.

I felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!

Due to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.

Clean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-

NA

https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.

GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .

Was very pleased with the price and service we were given

Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend

Most helpful and polite location I’ve ever had to deal with.

Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.

Friendly staff!

Thanks for everything

It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.

No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!

Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!

Really nice and helpful. Really happy with the service with the service.

U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street

Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.

218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.

The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack

Will use again in the future

everything seemed fine to me.

Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks

Very helpful staff, especially since we all had to be flexible due to extreme weather

Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!

Thank you..you guys were available for when I needed u..no one else was Jamie

Very clean, safe, and convenient. Staff is also courteous and helpful.

Very well lit and easy to enter

Thanks for the great service

If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me

went above and beyond!

Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.

I like the fresh clean environment.

Very good customer service very satisfied thank you very much

I appreciate your service and would like to use u-haul storage facility again if I need.

I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.

The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.

Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales

.

Very nice to work with , Fast service and clean units

Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.

I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre

went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.

I still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.

Staff were friendly, attentive, and competent! Thank you very much.

Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.

I would use uhaul again

Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?

The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox

Very pleased!

Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!

Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.

Everything good, the service and the new building!

I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.

Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.

The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to

Average in every way

Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.

I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!

Great service all around