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UHaul maintenance in general is weak. One 5 x 8 trailer had so much rust and dirt externally, it was off putting. On the other hand, mechanically it did appear sound. Inside there were clods of dirst and/or piles of dirt seemingly swept into the corner. This includes this location, too. Staff are very, very pleasant and that makes a huge difference!
Would be easier if the trucks were left with a full tank of gas instead of less than a quarter. Also would be helpful to have the height and speed in meters and kilometers as opposed to feet and miles if driving within Canada.
Don't remember I haul
All good
Excellent service. Great job
Nicole & staff are the best @ what they do! Experienced, helpful, knowledgeable & simply awesome Above & beyond to help Luv luv luv the place
Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.
Braden was an amazing help throughout the entire process!!! The move-in was a breeze!!! The move-out was pretty simple!!! My storage location was very convenient to the door. Overall, I was impressed!!!
friendly staff great service!
The manager and staff were always pleasant and helpful. I would recommend this Uhaul Storage to all my friends and family. Thank you so much for your service! Heather M.
Check out was A breeze!
i receieved no key box or any instructions to put my key in a box and wound up wasting an hour after the fact
They were very accommodating to us when we needed to extend our time, which we appreciated so much as moving can be stressful.
Very clean, convenient & well-maintained facility. No complaints from me, yet.
I rented a 9' cargo van for 4 hours to move boxes within a 3km radius. I brought it back in 3.5. I didn't bother filling up the tank because it wasn't full to begin with & I didn't use much fuel. My estimate, less than a liter. I traveled 16kms in total. I was charged $7.89 in fuel for traveling 16Kms!! I was prepared to pay for a liter or so. Not $7.89 for 16kms! A complete RIP-OFF! Here is the fuel economy I got off the internet for a 2000 Ford E150 Econoline 2WD 14 combined city/highway MPG City MPG:13 city Highway MPG:17 highway 7.1 gals/100 miles
The only thing i can say is parking for customers other than that staff , service and transportation was great. Overall I give that location a âââââ
Figure out itself
I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with
Was told dolly would be included, it wasn't in the truck. Original truck was covered in snow and didn't start and was stuck between a truck that was broken down unmovable and the building so they had to find me a new truck. Also, one of the times dealing with counter staff one of them was having a personnal conversation that was loud and private and any customer could hear her. I brought the vehicle back late 3 hours after I called and made arrangements, they not only dinged me for that but I cannot even open the emal receipt and they seem to have overcharged us. It was a mediocre experience at this branch I am not impressed with my experience.
outside of truck dirty. Truck did not sound maintained
Exellent place ! Helpfull staff!
Staff were extremely friendly and helpful and went the extra mile to offer excellent customer service.
I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.
Made the process very easy. Thanks:)
I moved my precious items, my life into this facility where the staff seemed sane and professional but turned around and evicted implying I slept in my unit which was absurd and absolutely not the case. I had my uhaul booked to remove my things next day the manager Johnathan said I wouldn't return the truck when I've always returned the trucks on time paid in full cleaner then I rented it and no reason to imply I slept in my unit as I came and went once a day he was 100% just bullying me because I dressed different and or being native he just outright didn't like me. I had to leave all my items outside for the night as I hadn't planned another truck being denied for no reason by this jerk Johnathan. I lost everything, they stole nearly everything. I'll never forget that. Karma will pay it's due to these scumbags at winter burn uhaul one by one the greasy fat losers will suffer a great loss then spend eternal in loneliness like I felt that cold day. Please do not support or rent from these people they are rotten terrible pathetic excuses of human trash.
Great service ... Brandon was on top of his game
Was great! Had plenty of people on site. Made pickup and drop off smooth.
i dont know?everything perfect.
Very satisfied with the service and staff. Thanks.
Great customer service thank for your help!
The staff dealing experience was terrible, after calling them 6 times to schedule a delivery no one called back, then all of a sudden they call for delivery time not giving enough notice to make arrangements for labor for unloading
the only thing I would add is that when accessing the facility after hours, the track on the small door is very cumbersome to get the carts over and through when the access to the sliding doors are turned off. if this could be removed it would help out immensely. I'm not sure if this is possible. thank you for allowing my comments.
The staff was great with assisting with a quick move out. Thank you!
Customer service is friendly
Don't change your price, don't punish me because my Original location could not provide my booking. Repair your trailers so they don't leak
Thanks for your help!
Very helpful friendly staff, got us on our way in no time
Allow rental of larger vehicles for more then 24 hours. We had to settle on a smaller truck, due to the time restraints placed on a larger vehicle.
The person who helped me was rude and unfriendly.
Hard to read the code on the lock to get the truck keys - dark where it was parked.
No comment
Someone did hit and run to my truck, which was right in front of cameras. But the manager was unable to pull the recorded images or videos. Secondly there is no schedule for the manager, usually he is not there in office hours. Lot’s of littering on my truck, I found dirty pillows, towels, etc on my truck. Front desk guys are awesome, like Braydon and Cataline, but unfortunately they don’t have all the authority’s, if the manager is not there
Overall awesome
I don't see any room for improvement...the facility is very impressive...and extremely clean and organized. I used counter service for both check in and check out and if was so effecient and quick I was totally happy.
Rental of the truck and return of it went off without any problems. Great work!!
Nothing everything was ok
Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh
The truck was very nice but it was expensive as the cost of miles cost lots
This is the second time in 3 weeks that I have needed a uhaul I have requested a pickup in stony plain both times and it has not happened, Both timed the truck has been dirty, And poorly maintained. This last time the truck was burning oil and gas and shock so bad. My main complaint was I wanted to pickup and drop off in stony plain as it was less than 5 minutes from where I needed it, I was told there was NONE available in stony but when I drove by on Sunday there one sat in the yard which I would have had as I had wanted. My bill went from 79.00 3 weeks earlier to 190 this week I returned the truck in better shape and in 2.5 hours after I had rented it. And I went to the exact same place only I had to pay for mileage that wasn't necessary and had a truck that went through gas and was told at drop off that was my problem there wasn't anything wrong with the truck.
I booked at another location and was sent here. Really far from my house.
Maybe better customer service on the phone. Otherwise everything went smoothly and everyone was helpful, kind and professional.
The billing process was frustrating. When something went wrong on your side, letters were sent out without first contacting us personally. These letters got to a friend before they got to us. There was no email or phone call. Both times, the payment didn’t go through due to problems on your side which could have been addressed easily with a phone call (Free) and quicker than by letter (paper, envelope, stamp, irritation to customer).
Friendly staff both pick up and drop off. Clean interior of truck and ran great! Thanks
The customer service was impeccable and they did their best when the debut it machines barely worked
Location and equipment was changed twice. I had to travel further to get the truck, plus the truck size promised was later not available. The U-Haul rep did compensate me for the additional mileage to retrieve the truck which was much appreciated. However, if I had not checked on the rental 2 days prior to picking it up, I would of arrived to the location and no truck would of been available. This happened at 2 different locations. It was very frustrating. This location was good, and seemed to be on top of what was happening. Don't take it for granted the truck will be there when have a reservation. Check on the status prior to the booking.
The mobile pick up wasn't faster than normal. All the tires were flat on the truck
Your website on check in is horrible. You can only download one picture and it jumps to complete. I am someone who checks the vehicle for damages before I drive away. I also don't like I need to download my drivers license to book the vehicle and again when I check in. Check in should be the only place.
The lady that helped us when we dropped off was amazing. It was so quick and easy
Hit ball socket wouldn't tighten down so it rattled constantly and I had a new ball so it wasn't that. Other wise all went well.
Happily satisfied Thanks guys!
The location I picked up at was great - The online booking system is incredibly frustrating. I booked a big truck at one location and then got a call that I couldn't have the big truck and I couldn't pick up at that location and I could have it for the entire time I requested. Don't give me a confirmation number and then tell me it isn't confirmed. That why everyone hates you guys.
The guy that helped us was great. Can be a little tight of a space to exit though...the parking lot is quite small
Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.
Best storage facility in Edmonton.
The young man named Breadon was very helpful and very knowledgeable he was very professional.
Perfect place to do business with / friendly people
Jonathan and the lady I made reservations through were fantastic!! Highly recommended
Overall the experience was good. The only problem is I was being charged too much for the storage unit with a third of the space being taken up by an air duct. Maybe don’t charge full price for that into.
We have been dealing with this particular U-Haul location for many, many years and are currently renting two additional units. We have always found their service to be friendly, helpful and timely even through management changes and construction.
Manager would not return my calls after evicting me very unprofessional in my opinion
When i got to the store i went straight to the counter, there was only one other customer buying a few things, not busy at all 2 staff were working, It took staff an hour of my time to get me set up on the computer, then another 30 plus minutes to take me and show me where the stall was, takes me to my stall to find out it was rented already, then need to wait to get a different unit and then wait to get a pallet placed in the unit. I went back up to the office to see where the person went (i waited over 15mins) and you had a customer outraged because he was waiting for an hour and no one was helping him, i read all the reviews for this store and majority of the reviews say the same thing, and against that i came anyway and thought it couldnt be that bad...but indeed it was.
I had my unit broken into. A large quantity of my goods were stolen over the course of weeks, because I was never told that someone broke into my unit. I was then told that there was nothing that could be done and it happens. Now sometimes things do happen; but I can’t say enough bad things About how the staff handled the situation once it did happen.
Staff are very friendly, helpful and accommodating. We didn’t make any reservation for the storage room that we needed because we were told on the phone that no reservation was needed . However, the staff at this site was able to recommend better storage units for us.
There was camera's and a security gate, but I didn't have a light in my unit the whole time which I did mention. I also had a hard time getting through when I called the majority of the time. Besides that staff was helpful and friendly. I had another storage unit I let my daughter use but then didn't have access to make arrangements on afterwards so it cost me an extra $260.00 after she had moved out which I didn't appreciate. I've been a long time customer spending at least $5000.00 with Uhaul over the years. I also had mice in my unit which went though some of my stuff and not done unpacking it all so not sure all the damage it caused yet. I think there should be better ways to deal with the mice situation as in under door guards to keep the mice out.
Above and beyond. The young man that i dropped the vehicle to is doing a great job He was quick friendly easy to talk to and rushed to help me check the vehicle in. My opinion, he should get a raise or a bonus. Really impressed with the guy I the front who signed me in for the rental and storage. He was polite a knowledgeable and I was out the door with keys and a storage unit in under 20 min. Good help is hard to find. They both left a good impression. I usually don’t take the time to fil out comments but to let you know they are Defiantly good assets. In udndddss da
I have bee renting a space for storing my Blazer about a year now and I feel confident about the security Uhaul has on storage for customers. I am happy also Uhaul management amended my storage fees to match my pension dates for 9th of every month to 30th of every month. This request is in effect now and ensures me that my preauthorized payments to Uhaul moving will never go delinquent till I no longer need storage which will be soon.
No light and the overhead door would close if not propped up.
The staff were very friendly and helpful. They allowed me to leave the trailer there because I had had such a horrible experience when renting the trailer (in Victoria). They did not have any locks as someone had come in the night before and purchased them all so I had to use my own. My husband is coming in a few days with another load and he will purchase one then. Thank you for your help.
I was happy with the experience. I had a minor issue with the alarm and a few times there was a bit of a smell, but the building is new and clean. Well done. Thanks
Great group of people. Friendly staff and pricing that for me is worth the drive out from the city:)
Staff are helpful and friendly.
This has been a nice, friendly experience. My special thanks to Nicole, who was especially helpful and, always polite. Well done, Nicole; thank you. Other staff members were also friendly and helpful. -RSI.
Good
Very helpful staff
I have used uhaul a lot within the last few months. From renting two vehicles and renting a storage unit. Not enough staff and always waiting. Staff giving the wrong information regarding storage units. I will never recommend uhaul Winterburn in Edmonton. When you’re in the business with customers. You do what you can. Worst experience ever.
John and the staff were awesome to work with for both the truck rental and our storage locker.
Great Staff , I will miss them 😊
My stuff had better storage than it did at home! Great place to leave all your things.
Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...
I didn't like the waiting inline they should have more then one worker
The uhaul agent may have been to most accommodating and knowledgeable agent I've encountered in my lifetime. Truly amazing support...
Great experience but whish the large sliding door opened with the pass key after hours.
Unbelievable service above and beyond. The staff and management directly went out of their way to make us happy and cooperative every time we visited. Great attitude Great People Great store 5Stars
Pure awesomeness well done
The staff make the experience really easy from start to finish.
Met expectations and got a good deal on the rental rate.
With very minimum staff on hand, they were very professional and proficient in assisting all customers that were present.
The manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless
We mostly dealt with Dan who is an amazing and friendly person. He always made us feel welcome, he is very knowledgeable about products and pricing and made sure we understood everything.
Well maintained storage facility.
The line up was really long n I went online to not wait in lines so that really sucked.. not enough workers
We were very happy with your facility. We would recommend this facility to anyone.
Thank you U-hall
Very helpful and outgoing
The staff here are very cool people too deal with. The manager Jonathan was very accommodating with me when I had a problem with my moving process that could've cost me money but he helped me save.
The people at the Winterburn Uhaul were great. Friendly, professional and helpful
The staff was extremely friendly and accommodating. They went above and beyond to help ease the stress of moving.
The customer service rep was thorough and answered all concerns.
Well priced, very accessible and clean. Quick arrangements. Thank you.
Though there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.
Service was great, staff was very helpful. The problem was he was the only one in the store to help.
U-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading
The storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn’t get in after hours ! Drove there like 3 or 4 times after hours , waste of time
Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.
Great customer service
Very clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!
The door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625
staff were amazing
Renting a storage locker was painless, and Daniel was really helpful!
The counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.
N/A
Excellent personal, just need more than one during busy morning rush.
Staff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Thank you.
Great service.
Wonderful staff keep up the good work.
The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.
I felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!
Due to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.
Clean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-
NA
https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.
GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .
Was very pleased with the price and service we were given
Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend
Most helpful and polite location I’ve ever had to deal with.
Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.
Friendly staff!
Thanks for everything
It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.
No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!
Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!
Really nice and helpful. Really happy with the service with the service.
U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street
Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.
218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.
The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack
Will use again in the future
everything seemed fine to me.
Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks
Very helpful staff, especially since we all had to be flexible due to extreme weather
Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!
Thank you..you guys were available for when I needed u..no one else was Jamie
Very clean, safe, and convenient. Staff is also courteous and helpful.
Very well lit and easy to enter
Thanks for the great service
If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me
went above and beyond!
Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.
I like the fresh clean environment.
Very good customer service very satisfied thank you very much
I appreciate your service and would like to use u-haul storage facility again if I need.
I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.
The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.
Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales
.
Very nice to work with , Fast service and clean units
Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.
I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre
went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.
I still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.
Staff were friendly, attentive, and competent! Thank you very much.
Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.
I would use uhaul again
Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?
The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox
Very pleased!
Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!
Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.
Everything good, the service and the new building!
I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.
Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.
The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to
Average in every way
Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.
I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!
Great service all around
