No improvements necessary. The employees were all very helpful and friendly
Cheryl E.Customer Reviews for U-Haul Moving & Storage of Winterburn
Testimonials From Recent Customers
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I ordered the vehicle but uploaded my husband's license. Do the order ended up in his name while the mattress covers in my name. When I first got there they told me there was no reservation but found it after asking for phone number
Greg F.train your employes to actualy do there job.
Kevin P.I had a hitch installed on a VW Jetta. What a disaster and never again. I dropped the car off at 8am and was told ready in 4 hrs. I called after 5 hrs and was told another 45 mins. So I went for lunch and showed up 1 1/2 hrs later. When I showed up a couple of people were trying to route the wiring beside the exhaust and turbo charger. I told them to stop, I would do the wiring. The stair the employee was standing on put a big scratch in my bumper and broke one of my tail lights. Plus they sent me away thinking my all my lights were working. I had to buy tail light lense and bulbs. The branch I went to in Edmonton, AB on Stony Plain Rd has no business doing this kind of installation. NONE! I would not recommend to anyone.
Kenneth D.The staff friendly and very helpful
Mustafa A. | First ImpressionsWhen I dropped the trailer off after hours, the online drop off confirmation page would not work. I attempted to login for 30 minutes with no luck. Which was frustrating, to say the least. When I clicked the, 'contact us' icon, I was finally able to talk to a real human. Sandra, in customer service,' helped me get it submitted though her. She was extremely helpful. The uhaul site could use an overhaul.
Chelsea C.The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.
Jane F. | Online Move Init was fine. i picked up at 7:30 am, only one employee on at the time for multiple customers
Zachary S.1) Explain that I'm not getting charged when I take it, that happens when I bring it back. 2) Explain that if it's after hours when I bring it back, I can just leave it and go to the website to finalize and pay. The writing is so small on the invoice and there's so much info on it. Would have been nice if we were told these two things. Otherwise it was great!!
Jennifer S.Absolutely love the two gentlemen at the winterburn site. Can't say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.
Kimberly T. | Overall ExperienceExperience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.
Kevin P. | Overall ExperienceGood job
Michael B.Good service.
Richard X.When someone comes in to reserve a unit don't tell them it is to early only need a week then change the cost because they didn't reserve before
Del O.Quick, easy return and very helpful, efficient staff.
Katrina E.The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.
Mikael V. | First ImpressionsGreat staff excellent service
Myra B. | Overall Experiencevery efficient compared to other locations in Edmonton, don't have to wait, and deal with grumpy people that like their jobs, this location is highly recommended.. thank you
John S.Stored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it's been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that's not easy access.
Kyle S. | Overall ExperienceTruck was in good condition but needed to be cleaned staff were awesome very pleasant
Vaughn R.I was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn't actually do anything with the information, and that I will keep being charged until I notify them I'm out. Why ask how long I'm gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?
Garon B. | Overall ExperienceMore clear about the exact costs. I know it's in the contract, but some people need to hear it too! Thanks U-HAUL!
Bernadette P.The staff are always helpful, even when busy. Just an excellent group of people
Matthew P.The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.
Trudy N. | First ImpressionsGreat uhaul to deal with I've used them a couple of times. Great place
Daniel P.You guys are awesome
Edeson D.Had to have 3 tires switched out. Of course it was not noticed until we were fully loaded. And we lost over 2 hours. No discount or apologies.
John C.Where do I start first the online check-in wouldn't let me check in, then the customer service rep disconnected me. The truck wasn't clean
David B.Renting the van was easy, quick, and served my needs. the staff was great and friendly and got me on my way. returning the van was just as easy. A positive experience for sure. Thanks!!
William C.Had everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help me
Troy B. | Overall ExperienceIf you don't want problems and want a smooth transaction then I recommend the winterburn location. You will be happy here.
Nigel M.Best location and the only location I will be dealing with in the future. The entire stuff and management is amazing.
Nigel M.Thank you for fast and friendly service
Cerebral Palsy Association i. | First ImpressionsMore staff on the tills please
Shannon M.The truck I wash given had problems with the drive train and it was difficult to find the drive gear. The person from u-haul mentioned this to me. Also, the speedo was in MPH and not KPH. The KPH was on the speedo albeit in very small numbers that I could not read. Also, the haul employee did not tell me that there was guide on how to estimate your fuel when returning the vehicle. I put in way to much gas at my expense due to this. When I returned the vehicle the person at U-haul told me of this feature on the e-contract and that I should have been advised of this when I picked up the truck.
Robert H.Pretty tight to maneuver. Don't bring a large vehicle.
William K.I booked a trailer online at one location and was subsequently advised that there were units available at that location and was subsequently referred to this location. This necessitated a drive across the city. Your website should have advised that a unit was not available at the location that I initially booked at.
Andrew S.The road was terrible and the instructions for the gate were not great. But the guy at the counter was great.
Shannon K. | Overall ExperienceMy only complaints were that I had to wait for quite awhile for the pickup because all but 1 of the staff was busy and there was a lineup and also someone's old dirty mask had been left on the dash !! Otherwise the experience and the vehicle were excellent !!
Stuart E.Service was top notch. Really pleased.
Wilfred R.0 stars is better representation of what i would give
Denise W. | Online Move InOnline website was not great for changing reservations however onsite staff were great throughout
Nicholas B.Nicole the store manager was unbelievably rude. My wife I were the only two people in the store at 8am and the way she spoke to us was appalling. I simply told her we wouldn't need the car coverage and she freaked out. I would never want my store manager to speak to a paying customer in that manner. Luckily the other workers at this location made our experience somewhat tolerable when dropping the vehicle off.
Kyle K.The manager Nicole is wonderful and all her staff are just awesome
Dwayne A. | First ImpressionsThe facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len Rombough
LEN R. | Overall ExperienceI thought the whole process went very smoothly
Simone B.You can have a person there to hook up trailers, instead of the person completing the rental go out and hook up. Faster for the next customer.
Dennis L.Below poor, if there are as a rating I had a bad experience
Conrad M. | Online Move InExcellent service
Daniel P.Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !
Mark H. | First ImpressionsThere is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.
Tricia P. | Overall ExperienceThey said the gas tank was full but it was not completely full it took 15$ to fill after I was done but maybe drove it a total of 20 mins. I was in a hurry to get to my appt so could not mention it to the agent.
Kelly C.Didn't have rental when I arrived to location, they provided me with a larger truck but gave me keys to 2 different trucks. Manager unconvinced my time as I was in the middle of moving and angrily insisted I go right back to return the extra key. They also over charged me for fuel and mileage and blamed me for the mistake. Overall wasn't impressed with the customer service, the policy on the uhaul website is if they don't have my rental they provide me with $50 and find me another one. I'm not sure how any of it was on my part when their first mistake was not having the rental I booked.
Taliyah T.Customer rep was short with me and stated Truck was unavailable even tho I had text and email confirmation and had booked it a week or more in advance. I arrived 30 mins early and by the time they found me a truck and were able to authorize it for a one way move as I had booked one for I was late for my movers and the truck was still dirty. I had to tell the staff not to clean it and took the truck. Stressful and I pleasant experience.
Corey U.Nothing really. The gentleman was courteous and friendly.
Lavinia M.Chaotic return service, had to unhook trailer myself as guy was too busy to help.
Andrew R.Booked over the phone & initially UHaul booked me the wrong unit & I wasn't able to change it online, so I spent over 45 minutes on the phone, most of it on hold. This amount of time was excessive to be on hold. Your on the phone customer service wait times could be improved upon.
Shannon H.There are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.
Natasha H. | Overall ExperienceThe only recommendation I would make is that it would be more efficient if customers that took the time to check in online to expedite the pick-up process would not have to stand in the same line as those that are making reservations, asking questions, or are having other issues. The line took about 20 minutes.
Barry R.I feel like I got hussled and let down by u haul. Will definitely will be using budget or driving force next time
Daniel M.Instruct employees on which drivers license can be taken and which ones can. I enjoyed my rental from the second uhaul store I visited because the first one rejected us because our drivers license was from the United states. The van we rented had an United States tag on them. It was very irritating but as I said the second store we went to was very friendly.
FARES R.Communication, promised one thing and not receiving it. Selling links that don't work on the truck.
bob R.Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.
Alicia A. | Online Move InOnly problem was we had to wait a 1/2 hr while they repaired a turn signal light
Horst M.Wash the motorcycle trailers. CHARGE the people who use the motorcycle trailer to haul dirt and junk! I had to wash the trailer BEFORE I put my bike in it. Took me almost an hour. Other than that it was awesome!
Blair G.Customer service was excellent. I ran into huge problems moving and they were accommodating with my needs, understanding and I would def come back here for my next rental.
Keri-Lynn W.Well just keep up the good work plus the staff and management are awesome Nicole is a Wonderful manager From Dwayne
Dwayne A.When I called to verify that the equipment was what I wanted, the staff immediately showed me around and everything was as they said. No last minute changes. Excellent .
Richard G.Excellent service. Very clean and tidy.
Ronald S.Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.
Andrew H. | Online Move InThe staff here are awesome very friendly and helpful.... defintly will recommend this location to anyone looking
Shelly B.I think it's better to keep the customer servic
Gerald G. | First ImpressionsThe young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!
Chandra E. | First ImpressionsThe staff at the location were amazing and very helpful. First time renting a storage unit.
Crystal M. | First ImpressionsEasy move out great experience
Kelly Z. | Overall ExperienceAccommodating and flexible.
Ferbert E. | First ImpressionsI would not reccomend your storage site to anyone. You lack in every which way possible your management sucks and is a coward that cant talk to her customers.. I still have not recieved my refund on my rv site
Crystel B. | Overall ExperienceThe person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from management
Raymond D. | First ImpressionsI was going to Rate this place above average and say the staff were very helpful and friendly until I checked out. I had to wait at least 20 minutes before anyone came in to help because the only 2 employees I noticed were outside helping other customers. When one did come in to serve the growing lineup asked me want I wanted and I said " I'd like to check out". Went through the usual locker number and name. Then she asked if it was clean, I said yes then she promptly said" well if I go out there and it isn't clean I'll be checking you right back in". I said I swept it out I also wanted to say it is cleaner now then when I moved in because it wasn't swept out previously. Figured it was better not to aggravate her. I believe the place is understaffed especially coming into the end of the month. 2 people working for the volume they do is ridiculous.
Douglas W. | Overall ExperienceExcellent facility
Barry H. | First ImpressionsMy google review: Terrible experience at this U-Haul. I rented an outdoor storage space for my camper and the employee had no idea how to operate their system. It took him 4 attempts and 45 minutes just to reserve my spot, even though I had reserved online, and called ahead before I arrived. I was told conflicting information, one person said I needed a lock, another said I didn't, the employee reserved me a slot that apparently didn't exist. It was no surprise when I went to drop my camper off for the first time, my swipe card didn't work, and of course it was after hours. The security for the outdoor storage is terrible (anyone could jump the fence), and it is more of a storage dump for garbage than for campers. Needless to say, I turned around and cancelled the next day.
liam h. | Overall ExperienceThis location is very busy and the staff are great!
Deverell C. | Overall ExperienceDavid did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.
Carmen R. | First Impressions10x10s could actually be a 10x10 if you take a tape measure to it considering since I don't wanna be paying for storing your concrete but overall then that i give you guys a 3
TERRANCE O. | First ImpressionsI reserved a storage space a week ago and went to move in. The staff were very helpful and when i went to put some stuff in the unit it had 2 other locks on it advising another renter they had not paid their bill. These notices were on another 9 units just on the way to the elevator. So i was rented a unit that wasnt even available. Upon going and advising the staff they let me know thay didnt have anything else available. She said she would call and let me know before they closed after her walk around. I didnt receive a call and had to empty my car load back into the house. So now im looking at alternatives to uhaul as they are not reliable. I dont have the time to move my stuff more than once into a space i was rented and they didnt even KNOW wasnt available. Its ridiculous.
Carrie W. | First ImpressionsStorage unit was dirty. Lock they sold was poor quality. Staff were slow and unaccommodating.
Joshua E. | Overall ExperienceMy unit was changed and way to small now have to rent second one but other that was good
Jamie M. | First ImpressionsThe office is well laid out and clean and tidy. All around the newer part is clean. When we went to look at the drive up storage unit the weatherstrip along the bottom of the door was missing and the unit hadn't been swept out. That was on a sunday, tuesday was there to unload and the weatherstrip hadn't been installed nor had the floor been swept. In front of the container found rusty nails and bits of metal laying along the roadway between the storage units.
Douglas W. | First ImpressionsThe staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaS
Fatima S. | First ImpressionsThis is 3rd time, to the same facility! That explains it all
Ivan M. | First ImpressionsMore then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!
Julie M. | First ImpressionsAmazing service and staff. Keep up the good work,and stay safe.
Rodney G. | First ImpressionsNicole was great! We had a few hiccups during our stay and she did everything she could to make it right. She was kind and upfront about it all. We appreciate management like that.
Jocelyn B. | Overall ExperienceThe unit we were given was very dirty - oil stains all over the ground and the unit was covered in dirt/sand. It had not been swept out.
Joshua E. | First ImpressionsUnfortunately shortly after we rented the unit my husband realized it wouldn't work for us. The staff member I dealt with was very understanding and kind. We had no issues at all.
April B. | Overall Experiencecheck in/out process not properly explained, set off alarm.
Mike M. | First ImpressionsThe storage container is dirty, full of ice and water. I was given another shed... only it belonged to someone else. Was given another unit, it was clearly too small. Ended up taking the dirty shed and laid boards down so my belongings don't get damaged. I had UHaul labour on site and I had to pay them for waiting around. I had no where to put my dust. I asked for the garbage and was immediately told I would be charged if I want to dump garbage. I explained no it just dust and dirt and some broken glass. I was instructed to put it by the tiny tiny recycle bin. Weird.
Deverell C. | First ImpressionsI haven't had a storage unit in this well known for being scumbag run by a bunch of inhumane obese losers that steal from the customers. This location made me lose everything and 3 years later they are harassing me with spam emails. I think they are fraudulently using my name and I'm going to hire a lawyer to find out. I hope someone burns this location down with the staff in it. Not a threat as I'm not stupid, simply freedom of speech. I will never in a lifetime rent u-haul again and I'll let anyone that listens know why not to as well.
Patricia G. | Overall ExperienceThey need to fix the website. I cant pay o line but my account is there with nothing on it
Brandon V. | Online Move InThe first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.
Brianne T. | First ImpressionsThe gate sometimes didn't close. The light wasn't working in our storage unit.
Evelina S. | Overall ExperienceI had a good experience.
Grant K. | First ImpressionsThe staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn't arrive until shortly before their closing hour, I was assured that they were there to help me, and didn't rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!
Angelique W. | First ImpressionsHave had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.
William R. | First ImpressionsVery clean, convenient & well-maintained facility. No complaints from me, yet.
Arne H. | First ImpressionsI love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with
Jennifer W. | First ImpressionsI hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.
Irina V. | First ImpressionsI moved my precious items, my life into this facility where the staff seemed sane and professional but turned around and evicted implying I slept in my unit which was absurd and absolutely not the case. I had my uhaul booked to remove my things next day the manager Johnathan said I wouldn't return the truck when I've always returned the trucks on time paid in full cleaner then I rented it and no reason to imply I slept in my unit as I came and went once a day he was 100% just bullying me because I dressed different and or being native he just outright didn't like me. I had to leave all my items outside for the night as I hadn't planned another truck being denied for no reason by this jerk Johnathan. I lost everything, they stole nearly everything. I'll never forget that. Karma will pay it's due to these scumbags at winter burn uhaul one by one the greasy fat losers will suffer a great loss then spend eternal in loneliness like I felt that cold day. Please do not support or rent from these people they are rotten terrible pathetic excuses of human trash.
Patricia G. | First ImpressionsNeeded a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh
Shannon L. | First ImpressionsAsst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.
Nitin and Mona S. | First ImpressionsThe young man named Breadon was very helpful and very knowledgeable he was very professional.
Dallas S. | First ImpressionsPerfect place to do business with / friendly people
Darren F. | First ImpressionsVery clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...
sam r. | First ImpressionsThe manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless
Patricia G. | First ImpressionsOriginally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.
Douglas M. | First ImpressionsGreat service.
elizabeth t. | First ImpressionsWonderful staff keep up the good work.
Dan G. | First ImpressionsThe ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.
Mark P. | First Impressionshttps://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.
Scott W. | First ImpressionsWas very pleased with the price and service we were given
thomas w. | First ImpressionsEveryone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend
Mark T. | First ImpressionsReally nice and helpful. Really happy with the service with the service.
Connie M. | First Impressions