Customer Reviews for U-Haul Moving & Storage of Winston Salem

6267 comentarios

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

They overcharge for fuel. I returned my truck just the way I get it and they charge me for fuel cause of that. I will never go back to that location. They did me that way twice.

Leah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
1.0

Nothing I will never return to Uhaul Services again

Brittany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
1.0

Decided to wait to check in my rental for tens hours and then charged me an extra day.

Kelly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

I was disappointed because I was charged a late fee and additional day even though I was there, in the building, but there was a line.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanette A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex P. 
Clasificación:
4.0

Professional and friendly

Wilma R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  Overall Experience 
Clasificación:
5.0

Window needed cleaning on the inside.

Samuel H. 
Clasificación:
5.0

Nothing. It was exceptional!

Jane R. 
Clasificación:
5.0

n/a

LULA S. 
Clasificación:
5.0

I feel as if the Marshall street location Downtown Winston Salem NC, has exceeded any Expectation. Mr.Lambert the GM and Tara at front desk plus the support of the rest of the crew makes this location a much needed breath of fresh air .Especially when most people who lease the trucks / equipment are performing physical labor and battling traffic.The hands on down to earth honest style of business conducted at this Marshall street location is unmatched

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMIN H. 
Clasificación:
5.0

SCOTT !!! GREAT JOB

Miguel L. 
Clasificación:
5.0

I had a good experience

FELICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T. 
Clasificación:
4.0

Helpful, pleasant staff, easy to hook up and return, good location.

Richard R. 
Clasificación:
5.0

Great service!

Konrad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gannon O. 
Clasificación:
5.0

Have more pick up trucks in your inventory

Rex M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

Add more pick up trucks. I reserved a pick up truck, but there were none available when I showed up for my reservation time.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLEMING E. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston T. 
Clasificación:
4.0

Things went well

WILLIAM C. 
Clasificación:
5.0

Excellent. Quick for the number of customers in the store. Very professional.

Bart R. 
Clasificación:
4.0

The van had a terrible Odor. The seats were covered with what seemed to be pet hair. Maybe staff could get better cleaning equipment for the vans, vehicles etc.

DARNELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya F. 
Clasificación:
2.0

While I was given a newer 26' truck because the 20' that I was guaranteed was not there, I had to return to the register to retrieve keys as I was given keys to an older truck that was jammed in behind them all. I also, upon arriving at my house & the movers arriving, opened the back of the truck & it was void of the Dolly, furniture Dolly & covers that I paid for to be a part of my move. I had to drive all the way back to the location to pick them up & was not told “sorry” or anything, just given the items. I find this unacceptable & hope that I will be getting a credit for the extra time it took my movers to load & gas I had to use going back & forth. For the next customer, please ensure you have checked in the back of the truck for any items that you have paid for & ensure that you type up a review for suggestions for the next customer.

Kristin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcelo H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAAC D. 
Clasificación:
5.0

No complaints Was a very smooth and easy process. Will recommend to anyone. And will use the trucks again. Gracias

Melissa A. 
Clasificación:
5.0

The staff went above and beyond to accommodate me during an extremely difficult time. I'm disabled, I'd just been evicted and I didn't own a vehicle. This is the location I usually rent from and I'm always impressed with them. Thank you so much for helping me during this crisis.

Rebecca O. 
Clasificación:
5.0

I appreciate your bussiness

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley R. 
Clasificación:
5.0

The U-Haul app is super finicky about working with a low signal and was a pain to use, you could really have something awesome on your hands, but it is a pain.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIROOZ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYLEY M. 
Clasificación:
5.0

Keep up the good work.

Leon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Philisha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannene G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

The facility that I supported needs more lot space AS WELL AS better Customer parking protection. A few errors were made, however upon returning the moving vehicle, the Manager quickly corrected the matters and extended a gracious supportive mindset. THANK YOU ☺

Lititia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
5.0

Quick and easy. Thanks!

Joanna B. 
Clasificación:
5.0

Great customer service, definitely going back should I need to!

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Naomi M. 
Clasificación:
3.0

Service desk was extra slow and one associate lacked knowledge and needed help from the other causing everyone to be one hold for one customer. It has happened twice now leaving and returning.

Christopher W. 
Clasificación:
4.0

Be available for phone calls during business hours to assist with changes.

Willie C. 
Clasificación:
5.0

One guy working but he handled the store effortlessly

BRIEGE MARY V. 
Clasificación:
4.0

Extremely slow service and seems to be understaffed at times. Fully understand that it was the weekend but wish they had more staff to make the rental process smoother.

STEVEN F. 
Clasificación:
4.0

You need some directions for your parking. Customers left their private vehicles in the middle of the entrance, running and no one win the car, which kept me from getting the truck I was returning into your lot. Could become a serious safety issue or cause accidents. Otherwise the truck was great and your employees were helpful.

BRET C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario D. 
Clasificación:
5.0

The gentleman that checked me in was professional and courteous after I experienced issues with the web site (surprise, surprise). Seriously, the website needs a major overhaul...One of the worst web pages I have ever used.

john W. 
Clasificación:
5.0

Very knowledgeable and nice staff. Highly recommend. ðŸ'

Raymond L. 
Clasificación:
5.0

.

ROSA V. 
Clasificación:
4.0

Drop off was very quick and the person there was very friendly.

Stoyan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loyd S. 
Clasificación:
1.0

Location is too small for the amount of customers. Staffing was inadequate at opening . One guy to check in and play musical vehicles in the woefully small lot while a line of us waited our turn is not nearly enough

ANTHONY C. 
Clasificación:
5.0

I'm not sure you can enforce not smoking in vehicles, but even if the vehicle was as clean as it could be, it was obvious that it had been smoked in. The lady at the counter was fantastic! We were very happy with the service.

JOHN D. 
Clasificación:
5.0

Excellent customer service.

Rita J. 
Clasificación:
5.0

Customer service was very good. Knowledgeable and attentive.

Kevin B. 
Clasificación:
3.0

The truck was muddy and had leaves in the back. Before we loaded rhe truck we had to clean it out so my items would not become muddy. They said the truck had 1/4 tank of gas but the truck was on empty the gas light immediately came on.

LATONYA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa V. 
Clasificación:
2.0

I was overcharged 4x's the amount that was owed. My bill was $29 and I needed up paying $125. This is the second time this incident has occurred causing disruption within my bank account for being overcharged. Very displeased!

lamont D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY S. 
Clasificación:
4.0

They need to make sure they know how to convert from one truck to another so that there isnt a double charge.

Barbara R. 
Clasificación:
5.0

Awesome service and the friendliest and most helpful employees. I rent often and will use this location when availability allows.

LORRAINE T. 
Clasificación:
5.0

I was thoroughly pleased with the entire experience. I was treated wonderfully, and everything about the experience exceeded my expectations. I appreciated both agents that helped me. I am impressed and very pleased.

Spencer A. 
Clasificación:
5.0

I was very impressed with Uhaul services and I look forward in using Uhaul again for my needs.

PATRICIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMORY B. 
Clasificación:
5.0

This Uhaul location is top notch. I'm not sure there is much you could do to improve it. However, I find the website could be a little more user friendly. But that is just my opinion and may not be the experience or opinion of others.

Mike G. 
Clasificación:
4.0

Scott was most informative, professional and helpful!

JULIAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT D. 
Clasificación:
5.0

Nada

ALLAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We're AWESOME!!! Couldn't have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

gary w.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond. Friendly, helpful, professional!

Doris L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gannon O.  |  First Impressions 
Clasificación:
5.0

Parker is the best employee ever. The manager scott was also very accommodating

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!

Franklin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin W.  |  First Impressions 
Clasificación:
5.0

Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Alexandria B.  |  First Impressions 
Clasificación:
5.0

Wonderful

ernest g.  |  First Impressions 
Clasificación:
5.0

I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

lisa c.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W.  |  Overall Experience 
Clasificación:
5.0

Great service

Denise W.  |  Overall Experience 
Clasificación:
5.0

I highly recommend it. Very quick and easy.

Rene W Z.  |  First Impressions 
Clasificación:
4.0

.

Keith T.  |  Overall Experience 
Clasificación:
1.0

Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

Philip P.  |  Overall Experience 
Clasificación:
4.0

The staff member who checked me in was excellent, but the facility is Not great.

TERESA P.  |  First Impressions 
Clasificación:
2.0

Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Erin P.  |  First Impressions 
Clasificación:
3.0

It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Carolina A.  |  Overall Experience 
Clasificación:
3.0

.

Keith T.  |  First Impressions 
Clasificación:
2.0

The storage facilities were trouble, I would not put my worst enemies things in there.

Richard W.  |  Overall Experience 
Clasificación:
1.0

The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

Kayla A.  |  Overall Experience 
Clasificación:
5.0

it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

AARON S.  |  Overall Experience 
Clasificación:
1.0

The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Kayla A. | Reservación
Clasificación:
3.0

All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Kate W.  |  Overall Experience 
Clasificación:
1.0

While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.

Treopia C.  |  Overall Experience 
Clasificación:
4.0

We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.

NANCY B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba