Comentarios del cliente para U-Haul Moving & Storage of Wilmington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Wilmington

Grado total:

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Ciaira C. en

Grado:

Give an outline of the steps to expect when picking up an online order. It was easy but I wasnt sure what to expect next. Otherwise it was great!

Allisons S. en

Grado:

The gentleman who helped me was thoroughly professional. He made the experience quick and easy and I appreciate that, as I was on a tight schedule.

dmitriy b. en

Grado:

El cliente no dejó un comentario.

Ronald G. en

Grado:

Jay was great!

Anthony Q. en

Grado:

Excellent staff , well managed, mannered and patient. Thank you

Vito d. en

Grado:

I've rented from Budget for years. About 9 months ago, I reserved a truck (with Budget) 10 days in advance for a large delivery. I went the morning of the reservation to pick it up & they didn't have it, and no other dealers had one. I called this Uhaul location and they hooked me up immediately. I've been using them ever since. This location is the BEST!

Sophronia M. en

Grado:

The staff is very pleasant and they make the process simple, sweet and easy. I also love the new text updates/alerts as well when I rent a Uhaul. Thank you :)

tyhreek p. en

Grado:

Employees need better communication skills.

JENNIFER B. en

Grado:

El cliente no dejó un comentario.

Jaime M. en

Grado:

El cliente no dejó un comentario.

Margarita R. en

Grado:

Good

Robert M. en

Grado:

Had no choice to come back to this location....someone needs to overhaul this location and clean it up...the exterior and interior need to be cleaned up an revamped

John T. en

Grado:

Sales person exceptional helpful

Ashlee T. en

Grado:

The truck smelled like smoke. I reserved two Dolly’s and when I picked up my order, they were not available.

evgenia k. en

Grado:

Customer parking

Reed P. en

Grado:

I had set my reservation for express check-in. When I arrived they had a hard time even finding my reservation. When they printed out my contract, it was for a different vehicle than the one they gave me keys for. There was no sense of urgency in resolving these problems. The worst experience I've ever had renting a vehicle.

Robert M. en

Grado:

The location itself inside and out is dirty....the staff is great....I was given a contract for one U-Haul and the milage was so far off what was on the contract and the fuel level I had to go back inside and wait for round two in line....they could not over ride the milage and fuel so they had to pull the truck out of service till they could get discrepancy s taken care of. . They gave me the next truck again minor this time with the contract but good enough and not enough for me to worry about but had to go in and notify Brittney.... This whole ordeal for pick up having a reservation and being able to leave was two and a half hours

Angelique L. en

Grado:

El cliente no dejó un comentario.

leroy b. en

Grado:

El cliente no dejó un comentario.

Stanley W. en

Grado:

The guy who served me had excellent customer service would recommend

Steven R. en

Grado:

El cliente no dejó un comentario.

ED N. en

Grado:

Great experience at location. Trailer was ready, clean and well maintained. Worked out great

Joseph M. en

Grado:

The truck smelled like cigarette smoke (badly) but the service that was provided by the gentleman at U-Haul was top notch. I would definitely recommend this place just based upon him. The truck was in good shape too.

Matthew R. en

Grado:

I'm not sure who would be responsible for checking each truck as they come and go but that part of the job needs improvement. The truck I rented both doors leaked water a lot because they didn't close properly. Coming through North Carolina it rained hard. My partner and I got soak and wet inside this truck. When you spend $650 dollars you don't want to get wet inside your rental.

noureddine b. en

Grado:

Have more staff to expedite the service. A staff who’s properly trained, courteous, pleasant and willing to help. Have plenty of necessary accessories, no to have to run to the closest auto part to get what’s needed. A clean and organized establishment.

Omar M. en

Grado:

Service person got there 2 hours late, he didn’t installed the wiring correctly and now I’m having issues with my car.

TIARA N. en

Grado:

El cliente no dejó un comentario.

Dawn F. en

Grado:

Check in and out was flawless !!! Terrific staff

spencer d. en

Grado:

Side door on truck was off track couldn't open door trucks have all kinds of marks on it to be a new truck also truck gas gauge was messed up I ordered a hundred foot truck and got a van that was very disturbing I spent more money than what I wanted to

Andrew K. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

A great experience. Equipment was outstanding service was spect7

Elisha H. en

Grado:

El cliente no dejó un comentario.

Angelique S. en

Grado:

El cliente no dejó un comentario.

Nneka h. en

Grado:

Have more representatives, it was a very busy Saturday. The representative was alone with a store full of people, I would say about 15 customers. He handled it well though

James M. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

Female who had taken initial call was very efficient and kind. Gentleman who helped me at counter was helpful and attentive. Great experience altogether

leroy b. en

Grado:

El cliente no dejó un comentario.

Ana H. en

Grado:

I reserved a 247 for a 10" truck. I got there and app said i had to have it hand delivered. It was after hours. After waiting 20 minutes, rep answered and told me the truck i reserve was not available for mobile pick up but i could take the van. After finally getting through mobile verification, i finally get a code for the key. The box is empty. I get a code for the other boxes that are locked. No keys. Im told sorry, come tomorrow. Unacceptable.

Mylakia C. en

Grado:

Busy Saturday morning and not enough staff to assist the customers. Waited in line for over 40 minutes even though I used Express check in. Uhaul and equipment dirty. The gas gauge wasn't on full as the paper worked indicated. Be sure to check gas gauge and milage before leaving the site so you won't be overcharged. The employees were polite even though they were overwhelmed.

EILEENE R. en

Grado:

Evidence of lots of rodents (mice).

Kathryn H. en

Grado:

More staff available to assist with pick up, waited in line for over an hour to pick up the truck, I reserved the truck and confirmed the pick up time as well as arrived 30 minutes in advance of my time but still waiting for over an hour to get the truck. Had hired movers waiting that I paid to sit for an hour waiting!

Christine O. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

They did not provide a drop off location. I had a one way rental and requested a specific drop off location near my destination. They said they cannot give me any information regarding a drop off. I ended up having to drive 30 miles out of my way to drop off the trailer. Very inconvenient.

leroy b. en

Grado:

El cliente no dejó un comentario.

leroy b. en

Grado:

El cliente no dejó un comentario.

Brandan W. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

Sandra M. en

Grado:

The associates were very nice and helpful. I would definitely recommend this place.

harvey f. en

Grado:

El cliente no dejó un comentario.

JOHN m. en

Grado:

El cliente no dejó un comentario.

Cassidy M. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

The staff at this location is great!!!!! Very knowledgeable & helpful.

Mark P. en

Grado:

El cliente no dejó un comentario.

Tiffany W. en

Grado:

El cliente no dejó un comentario.

john m. en

Grado:

Wash interior windows very dirty,

sireeta s. en

Grado:

El cliente no dejó un comentario.

Larry H. en

Grado:

The contact person at Huntington Park Was very professional and so helpful I think him for his expertise.

Ann C. en

Grado:

The waits can be long, but the service is friendly and helpul

Omar N. en

Grado:

The check-in experience was terrible. Saturday morning at 8:30 am - arrive to find 6 people in line and one customer service representative. Computer system was not working properly. Vehicle I reserved 1 month in advance was not available so had to take larger vehicle which I did not want/need and which consumed more fuel. Whole process took 45 minutes. Poor experience.

Toni C. en

Grado:

Just keep hiring the same great people like HEATHER!

WAYNE B. en

Grado:

This location is not in a good neighborhood but the drop off was easy

Fecondo M. en

Grado:

El cliente no dejó un comentario.

PETE S. en

Grado:

Keep up the great service!

Pamela M. en

Grado:

My attendee was a gentleman who was courteous, quick and pleasant. The young man who took my truck when I returned it was very nice and told me that he would email my receipt and asked was everything okay. Had a pleasant conversation with him. I definitely would recommend and use this company again for myself.

Miriam Z. en

Grado:

On time and friendly.

Amari H. en

Grado:

I was accused of changing the odometer and gas tank level and then was informed that I had to pay for a full tank of gas. The system said that I had uploaded a picture of my trucks odometer and gas tank but when comparing my truck to the picture that was upload (not by me) it was NOT even the same truck. I felt like I was being scammed into paying for a full tank of gas when I picked up the truck at 1/4 tank. I will not be using uhaul again and will look into other moving services when I am ready.

David M. en

Grado:

Dayquon and Tina were very helpful.

Gannon B. en

Grado:

App never updated to tell me locations were changed . I went to the place and it was closed. So i checked my spam folder which no other uhaul emails went to and it was a few hours before hand so i didnt know because i was driving. Then they didnt have the right information that we gave them and they wanted an extra $200 and recharged our cards multiple times. We waited over 2 hours at the store for them to sort it out. Then we went 10 miles over our limit because the place we had to get it from was 10 miles further so we got charged on top for that.

MARK G. en

Grado:

it took over hour to get my trailer after I did all of the requirements on line the night before. the poor girl, behind the desk, was swamped. you need more people. I requested that I pick up this trailer at my uhaul location in greenbank. but they said they do not do that anymore.i have always used uhaul for all of my moving needs I was a full time musician on the road for 30 plus years. you have some of my money. just wanted you to know. thank you. mark

Julia E. en

Grado:

Easy drop off, professional and helpful.

CASEY s. en

Grado:

Ashley in Wilmington was so nice and thorough for checkout!

Joseph S. en

Grado:

The staff and installers were nice and very friendly. The only issue is that there is no waiting area. I stood for 90 mins, outside in a misty rain.

Danika S. en

Grado:

The gentleman who checked me in was so efficient! It seemed to be a very busy day and he handled it all calmly and efficiently. He needs a RAISE!

Stan M. en

Grado:

El cliente no dejó un comentario.

Rahiem S. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

El cliente no dejó un comentario.

Rosalie O. en

Grado:

The staff were very helpful and made me feel better about a long drive with a 20’ truck with auto transport

Genice E. en

Grado:

I ad 2 boxes. One was at uhaul May 8. I received an email that I would be billed when it shipped and that is what happened. However the second pod was at uhaul on May 25, both pod orders were done online for this location. I received an email again and told this pod would be charged on June 9. It was charged instead on May 25. I received a call on May 25 from this location asking me for credit card. I told them I didn't need to as it was done online. When I found they charged me before it shipped I called uhaul on line. They were no help and this location would not make it right. As I budgeted for these pods to be billed in two different billing pay periods, uhaul has put me in a bad financial situation. They took no responsibility for the mistake. I will never use them again.

Timothy B. en

Grado:

I had to wait 30 minutes for a reserved and online prechecked vehicle in an empty office as one employee was outside checking in vehicles and the other gentleman was on an extended break. I finally got the vehicle one hour after my reserved date. I returned the vehicle two hours early but was still charged 107 for a 4 hour cargo van rental. will not return to this location or uhaul

Darnel M. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

Great customer service. Vehicle was new and clean. Staff was very helpful and responded to every question and request. The staff who help me need to be to get a award for great customer service. A+ plus service.. Will use this location again in future.

Leslie W. en

Grado:

Thanks for all your help

DONNA P. en

Grado:

Danny and Keisha were awesome to work with.

Mary H. en

Grado:

El cliente no dejó un comentario.

Rocio D. en

Grado:

El cliente no dejó un comentario.

DONNA P. en

Grado:

El cliente no dejó un comentario.

bhanu prakash G. en

Grado:

El cliente no dejó un comentario.

Scott T. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

On line check in was great..fast & efficient. When I arrived at the location Ashley was super helpful and got me in & out quickly. When I returned the truck Brittany checked me out quickly & efficiently. Will definitely use this location again!! Thank you to the staff for making a stressful move day not too bad!!

Ricky Y. en

Grado:

El cliente no dejó un comentario.

Zachary Z. en

Grado:

El cliente no dejó un comentario.

Andrew F. en

Grado:

I believe that I was overcharged

heather k. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

No fault to the one person who was working, but there was only one person working on a Saturday. He was running through the lot to try to help people as quickly as possible. Literally jogging back after he would hook up a trailer. I used the pre check in to try to make it a quick pick up, but ended up waiting in line for 45 minutes. When it was finally my turn, the trailer I rented was stuck on a curb and wouldn't budge. Fortunately there was another trailer (much smaller), which was available and I decided to ask for. I returned the trailer 2 hours later, and the lot was still jam packed and busy. I spoke to a lady and unhitcged the trailer and showed her where it was. She told me she would check it in. Two days later, I recieved an invoice receipt that the trailer was not checked in until 9 am Monday morning despite dropping off at 330 on Satuday. The card was billed for this additional time. I called immediately, and a lady at the desk said that a manager would be contacting my in the afternoon to correct the charge. Not only did I not receive the refund, but I did not recieve at call as of the time I am leaving my comments here. I

RALPH B. en

Grado:

All employees were nice

Colin W. en

Grado:

To be blunt, this location is in the projects. It's sketchy and in probably the worst part of town that I know of. When I got there there was a line almost out the door and only one person working the counter. He was doing his best but he needed help and his computer was crashing. I had pre checked in and the app told me to skip the line. I was harassed by the people who I skipped in line and then I was told that they didn't have the key to the van. Eventually another worker came in and they found the key sitting on a chair behind the counter. The van was nice and it got the job done of helping me move my stuff for work. Overall pretty hectic and sketchy but the service worked. Workers were cool and did their best but seemed unorganized.

Ebony G. en

Grado:

The line was very long. More employees are needed when the store opens to accommodate the long lines

Denis S. en

Grado:

This is a very busy location, but the employees are very attentive to the customers. Even if you are waiting in line, they acknowledge that you are there and they will be with you in a few minutes. Everyone speaks to you, this is much different from many businesses, pleasant surprise. Daquan was very helpful and knowledgeable with trailer hook up's. He made sure I was good before went to the next customer. I would absolutely rent from this location again.

jeanne b. en

Grado:

Pick up truck had no door handle on passenger side. The truck would randomly stop and sometimes just restart on its own . The tires were wobbly. Something was wrong with the overall ride of the vehicle. It shouldn’t have been rented out or checked before releasing to customer.

Jaclyn M. en

Grado:

El cliente no dejó un comentario.

Craig M. en

Grado:

Again the manager on staff Sunday was great and very helpful because he knew what to do in all areas of the location....He too needs more quality workers such as himself to keep his branch moving efficiently.....!

paula w. en

Grado:

The young lady who helped me was getting a cold she was very helped and knew her stuff ... customer service was amazing for the first of the month keep this location in mind when u r ready to rent a truck thanks for everything guys

John L. en

Grado:

El cliente no dejó un comentario.

evanthea f. en

Grado:

It would be more convenient if there was customer parking available.

Anthony W. en

Grado:

Rented a pickup truck: .Exterior was dirty, mud splashes on both sides .Windshield inside and outside were dirty .Office cramped and unorganized, equipment in way of guests. .navigation of website upon return of vehicle not user friendly.

Samnang Y. en

Grado:

El cliente no dejó un comentario.

mr l. en

Grado:

El cliente no dejó un comentario.

Khiry M. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

Chris G. en

Grado:

The pads were not in the truck and that added an extra 25 minutes to the process of using the 24/7 online service.

Ronald J. en

Grado:

I have nothing but good things to say. Your people did a great job.

Lois M. en

Grado:

Everyone was very friendly and helpful from start to finish..Great experience

Jane S. en

Grado:

The first set of keys I was given , the mileage did not match the van. The agent quickly gave me a new cargo van which was brand new and awesome. I liked the fuel estimator on the rental sheet to help with refueling. Thank you.

Jay D. en

Grado:

El cliente no dejó un comentario.

Newton S. en

Grado:

Provide clearer instructions for where to drop off the keys and have real parking spaces available.

Eugene S. en

Grado:

The initial drop off location, Glacier Auto in Wilmington, was a bust. Between the GPS running me in circles trying to get to Glacier, street signs missing , this was a tough go, but definitely not U-Haul’s fault. What got under my skin, Glacier Auto would not answer their phone to assist me in getting to their location, and their message box was full as well. That indicated to me that “customer service” was not anywhere near a priority. In the meantime, my son got involved and found another way to access the Glacier location. He promptly drove to it, and FOUND IT CLOSED AT 4:30, AN HOUR AND A HALF BEFORE THE 6:00 P.M. POSTED CLOSING TIME! REALLY?!? I made a call to U-Haul , and spoke to a representative , as I understand it, in Phoenix, Arizona. I was sent to Sandchase Auto, there at least, even as they could not take the trailer, I had the distinct pleasure of getting to speak to a live, knowledgeable person who directed me several blocks down the same street, to U-Haul Moving and Storage. There, I was met by a wonderful young lady who took care of everything professionally and properly. I wish I could come up with her name, she’s an asset to your organization. My only real concern lies in your Glacier drop off point not being accessible by phone, and being closed when it was posted to be open. If it was just a matter of leaving it curbside, and calling in the location to be picked up without charge, I would not be concerned. But that would not be the case.

Arthur C. en

Grado:

Drop off location is in a rough area however the staff is ALWAYS very courteous, very helpful and knowledgeable. They always have a ton of equipment to choose from. I use this location often

Lorrie T. en

Grado:

We have rented from U-Haul before and always had someone walk around the truck to point out any dents or problems. No one did. They just handed us the keys and told us where it was. The driver window was not even on the track. You could not roll the window down and it would not go up all the way.

Lawrence R. en

Grado:

Lower your costs.

Tom D. en

Grado:

No reason to have a headlight out if checks are done on units. Also lost well over an hour as your computer system was down and you don't have a back up plan readily available. This was after going to a local service station that had a small fleet of your rentals and speaking with gentleman there at 08:30 in morning telling him what I needed for a 16:30 pick up and he advised he wasn't an "authorized" agent yet, but it was going to happen during the day. He took my name and number and then didn't have enough business manners to call me and tell me he wasn't going to be able to do the rental. Not first time I've used U Haul but most likely the last. Extremely poor customer service

William B. en

Grado:

El cliente no dejó un comentario.

RICHARD R. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

I own my own kitchen remodeling company. Our warehouse is very close to this location. This location ALWAYS has my ruck ready & drop off is very easy.

Joan P. en

Grado:

Our reservation made weeks in advance - something for our hitch attachment became and issue and it was a huge nightmare!

Monique M. en

Grado:

I've used this location numerous times for different types of moves. I've never had any issues with the location, they were fast, efficient and polite.

William C. en

Grado:

El cliente no dejó un comentario.

Ruben D. en

Grado:

Thanks

Kevin D. en

Grado:

Fees are high.

TJ W. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

El cliente no dejó un comentario.

Jeanne B. en

Grado:

El cliente no dejó un comentario.

Charlotte A. en

Grado:

More staff on hand ... there was only one employee who had many customers to serve.

Konstantinos K. en

Grado:

El cliente no dejó un comentario.

Thibaud H. en

Grado:

Friendly staff and quick check in and check out process

Herman O. en

Grado:

I am very upset about the truck's inside cabin having a gas leak somewhere near the gas tank. I even more upset and dissatisfied with my clothes and bedding items being ruined by that gas. Many of my clothing and bedding items soaked up the gas that came into the cabin. When I brought it back to the location where I got the truck, one of the attendants appeared to not have any understanding. He told me they were closing up and contact corporate. I said I would do that but I told him that I wanted him to document it after he did acknowledge there was a gas smell. He appeared not concerned. He also questioned me where was the gas. My clothes and bedding items soaked it up. I was appalled by his indifference and intolerance. I want my total cost returned to replace and clean my clothing and bedding. Signed, I am not happy contract #21784687

Kerry M. en

Grado:

NEVER AGAIN They over charge me they man behind the counter said their gauges in their vehicles are off so they give estimates on the miles you drive never will I use them again

Andrea G. en

Grado:

The truck was blocked in and not accessible. I had to tell the lady inside twice that one of the trucks had to be moved for me to get out. Then i left and decided to pull over and check to make sure the pads that i had preordered were there and of course they was not. So i had to drive all the way back to get the dozen pads which was a total inconvenience. I used the mobile svs to b convenient and the process was not.

John F. en

Grado:

always good experiences so far

Christopher D. en

Grado:

The 17 foot truck I reserved a week before wasn’t available for some reason, but they were nice enough to honor the same price for the bigger truck

Charlene W. en

Grado:

Great Staff ??

Deane D. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

First appointment not enough counter help on a Sat morning (4 deep line for about 30 mins) and all ordered parts were not available for install after waiting 1 hour to determine that fact. Forced to return the following Sat and installer told me he would start at 9 and didn’t show till 10am. Guys were working hard and I would suggest putting a manager there on Sat. Also parking is horrendous and storage lot a cluttered mess. Don’t use this location unless last resort.

Michaela S. en

Grado:

Employees are not very friendly. Dropping off took about an hour which was frustrating. The lot was do chaotic that multiple ppl we're boxed in.

dan k. en

Grado:

This was the secondary location and the experience picking up the Tow dolly was fine. However, the experience I had prior was not. After making the reservation using the 800# thru Uhaul, i went to that location to find they did not have the tow dolly. This was not convenient for me at all. I was on a tight schedule and needed to get home for an appointment 2 1/2 hrs away. The person at this location called Uhaul to see what could be done. He was helpful and told me I would be receiving a text with new reservation. While he was telling me this, i received it. (Address, reservation, and phone # to call for help) while sitting at that location, Itried using my phone to locate how far this other location was. There was zero reception for internet at this location and tried calling the # in the text to confirm the dolly was there. I made 2 calls to that # totalling over 42 minutes of being on hold. Gave up and called the 800# that I originally called. They said I had to call yet another #, gave it to me and i called that #, told them my concern and they put me on hold, contacted the other location personally, and confirmed it was there. I did know this location was north so, as I was driving, it reconnected internet and found it the location. The whole time doing this, my phone went from 25% battery to 3%. Which is not technically Uhauls fault, but would not have happened otherwise. So I was several hours behind at this point and did not make it home to make my dog's vet appointment. Will I use uhaul again? Yes. But not without confirming availability 100% with the specific location prior to going. To help in further service, Uhaul should have called me not sent a text. This would have eliminated alot of unneeded stress and would have been more efficient.

Pamela M. en

Grado:

El cliente no dejó un comentario.

louis s. en

Grado:

El cliente no dejó un comentario.

Teresa W. en

Grado:

El cliente no dejó un comentario.

Mark D. en

Grado:

El cliente no dejó un comentario.

Charlene W. en

Grado:

People were friendly and helpful.

Dianna Z. en

Grado:

El cliente no dejó un comentario.

Dianna Z. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

CUSTOMER SERVICE WAS POOR. VEHICLE DIRTY. NUMBER OF ASSOCIATES TO ASSIST POOR.

Adina T. en

Grado:

No consideration for time. Not enough details for the charges I would incur at pickup

teal m. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

Montague P. en

Grado:

El cliente no dejó un comentario.

Ken S. en

Grado:

Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.

LISA P. en

Grado:

Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!

Jamila R. en

Grado:

Great customer service!!!

peter k. en

Grado:

Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.

Charisse N. en

Grado:

I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.

Lavonya L. en

Grado:

Rats destroyed everything.....

Shanita M. en

Grado:

Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic

kelly m. en

Grado:

Great job

Tangier L. en

Grado:

Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer

Chelsea P. en

Grado:

I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.

XYLENE G. en

Grado:

I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.

janet g. en

Grado:

I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst

Jean D. en

Grado:

The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.

Ed A. en

Grado:

Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.

kelly r. en

Grado:

The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili

Douglas W. en

Grado:

Jay the driver was friendly and professional!!

Frank H. en

Grado:

While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.

Kevin S. en

Grado:

It was a good experience using U-haul.

Patricia D. en

Grado:

Only problem was when I emptied the unit. 4 call to get it closed

Charles C. en

Grado:

Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times

Allan P. en

Grado:

Order # 21072822. Charged an extra $181.44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.

ashish m. en

Grado:

Ms. April went out of the way to help us in unlocking the box (the lock was damaged). Drivers were very courteous and friendly. Kudos to the excellent customer service!