Comentarios de los clientes para U-Haul Moving & Storage of Willowbrook

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Willowbrook

Clasificación general:

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Aimee L. | First Impressions |
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Leticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!

jaime M.
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I would say nothing needs to be improved. Leticia and her staff are amazing!!! They made everything so easy. Truck was clean and ran great. I have used other places and this one was best.

AMELIA M.
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Customer did not leave a comment.

Gregory S.
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Customer did not leave a comment.

Robert R.
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Customer check in took unreasonably long for me and everyone else because there was not enough help at the desk.

BEVERLY B. | First Impressions |
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I have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.

PARENA M.
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Customer did not leave a comment.

ERNELL B.
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Customer did not leave a comment.

Lance B.
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Figure out a way not to charge someone for six months for something they never had. Return emails when people email you. Find a way to fix a problem not just have an attitude.

DeRoy J.
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Everyone at the locations was helpful and kind.

john H.
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Customer did not leave a comment.

Cynthia R.
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Customer did not leave a comment.

DANIEL W.
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The staff was quick and friendly. Thank you; it was great doing business here. I'll very likely return.

SEAN M.
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I have no notes, truly a pleasure picking up and dropping off. Many thanks!

GEORGE ROBERT F.
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Customer did not leave a comment.

Mike F.
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Very friendly

Kayode A.
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Customer did not leave a comment.

Terry M.
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They were very short on staff, in fact I only saw one person working both when I picked up the trailer and dropped it off. Also, it was difficult to drive around the property. The trailers were off on one side, and when you drive around the back, there are several Exit signs pointing in the direction I was driving. So, when I picked up the trailer, I tried to continue around the building in that direction, only to find it was blocked by trucks in the drop off area. So, I got do to a three point turn while backing the trailer. When I came to drop it off, those same trucks were still filling the drop off area, forcing me to block the garage bays that all had signs saying “do not block”. Then I had to hunt for the single employee working, who was assisting a customer to pickup a trailer. He said I could wait, or just drop the trailer where it was, which I did.

Regina A.
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Customer did not leave a comment.

karen W.
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Waited over an hour for my reservation only one person working on a Saturday morning end of month

Mary N.
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During peak hours, to have at least 2 reps to assist in the check in process. If an item is not availbe at the chosen reservation time, do not allow to be reserved. When an item is not currently available inform the customer in a timely manner. For example, I had a reservation time at 11am. I arrived at location at 10:48am to have the rep state my time was delayed to 2pm. I did not receive any notification until 10:52am which occurred after the rep started my check in process. Communication needs to be more effective.

GAVIN D.
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Picking up is the same as other locations I've rented from. Slow and annoying. Staff go through the motions and don't show any enthusiasm. Dropping off. If you can't park in the drop off station then you usually sit waiting or end up going in to just be told drive round and drop it where you picked it up from. I try not to rent from this location if I can help it due the staff.

Greg H.
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I was charged for 555.3 miles for a one way trip that was well under 60 miles. I was charged, with tax, $244.00.

Michael T.
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Everything was fine but entry could've been easier

Brian G.
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This location is a self-storage business with a UHaul affiliation. Brian was very accommodating and helpful. UHaul as a corporation FAILED MISERABLY in making my pick up process simple. I reserved the equipment a week before I needed it and completed their on-line check-in process two days prior to picking up the equipment. UHaul FAILED to bring my vehicle and tow dolly to “my preferred location” to pick up. UHaul sent a text indicating they would call me the night before my scheduled pick up to confirm the pick up location; UHaul FAILED to call me. Brian located the UHaul location to get my truck. Brian offered to do anything he could to make things right and gave me additional moving blankets at no charge. UHaul's FAILURE to follow through with its own instructions resulted in me having to drive to multiple locations costing me hours of running around. I got my truck and car dolly from actual UHaul centers and they were a mess. I presented my confirmation number to Christina but it took some time for her to fumble through UHaul's system. I had to go through all of the details of the rental again to ensure I was being charged the correct amount which I HAD ALREADY PAID when I did the on-line check-in. This location did not have my car dolly as it had been stolen. Christina said they had been trying to call me yet my phone showed no calls in the call history from them. My phone number in their system was correct because I had received a text message saying I'd get a call. I was given a 15' truck and had to drive to a different UHaul center for the dolly. Angel looked at my truck as I arrived and challenged as to “how I got that truck”. He told me I had to return it because it was not a “cross-country” truck. It turned out Christina pointed to the wrong truck but the key I had actually worked in the ignition. I asked why not just let me use one of the dozen or so trucks he had on his lot to which he responded he did not have any cross country trucks on his lot. I got the car dolly and drove back to the other UHaul and switched trucks. After two hours of my time wasted driving around to resolve UHaul's abhorrent FAILURES, I finally was able to start my move. I am a very patient person but this was outrageous to me. Angel offered no apology for UHaul's failures and seemed to have an “I don't care” attitude, “you're the one that needs the truck and dolly”. UHaul should be proud of the independent partnerships with their affiliates. UHaul needs to take a good hard look at their own rental centers and perhaps fire a few of their terrible employees. The local affiliates understand and work hard on customer satisfaction. UHaul's own employees do not seem to care one bit about my satisfaction. They are worse than DMV workers.

ANA J.
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Customer did not leave a comment.

AJ H.
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Customer did not leave a comment.

Karl K. | Overall Experience |
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We rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Joshua N.
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Customer did not leave a comment.

Jenny Brazile D.
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Liars and people that don't like to work just poor service and communication

MELISSA S.
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I made my reservation to pick up the truck through my phone. While checking out some how the check out got cancelled. I went inside after waiting in-line something I did not want to do. Explained to the rep that I could not pick up my reservation. He then continued to make a new reservation I told him I had one already. Explained to him that I needed a dolly and that was on my reservation. He told me after I paid he didn't have one. And I told him I needed it because it was only me moving. He said I would have to cancel and go to a new location to get a new reservation. And they will take another 100 which I did not have!!! It set me back in time. The person who was going to take the truck back with me could not due to the time frame. It took me way longer to move with out the dolly!!!! This cost me time money and stress!!! He never asked if I needed any moving supplies. He seemed careless. My experience was terrible! I never had a bad experience with Uhaul. I asked for the number to corporate he gave me the basic number not a number for complaints!!! This really made my moving experience worst!!!

Paul T.
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Customer did not leave a comment.

Amanda B.
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You really don't want to know my opinion. You won't like the advice I give. Sorry.

DAVID ALOYSIUS M.
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I checked the website and it showed my reservation was to be returned to location at 12 noon the next day and I tried to return the truck and they tried to charge me for a entire new day because they said it should have been returned at 8am. Asian male employee at location is very rude and not helpful. Glad I never have to use this location ever again. When I had to pick up first truck there was a two hour wait just to get the truck and I had a moving company waiting for me getting paid by the hour and I never caused any problems.

BLAKE K.
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Customer did not leave a comment.

Parker H.
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Customer did not leave a comment.

Lindsey S.
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Customer did not leave a comment.

SERITA A.
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I had a reservation for a storage unit with 1st 30days free..my card was charged for the 1st month and the clerk told me to call corporate.

Jennifer G.
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Easy to get to and easy system.

WILLIAM D.
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Customer did not leave a comment.

Fredrick F.
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Nothing and great staff !!!

ROBERT S.
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Customer did not leave a comment.

Monte K.
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Customer did not leave a comment.

JOHN R.
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Customer did not leave a comment.

WILLIS P.
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Customer did not leave a comment.

Louis C.
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Customer did not leave a comment.

MIGUEL M.
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Gracias

Jacob K. | Overall Experience |
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Customer did not leave a comment.

CARLETHA B.
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Customer did not leave a comment.

Shunquita S. | First Impressions |
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The young man that helped me with my storage unit was a blessing.

Gina D.
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Very friendly service.

BARRY H.
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Customer did not leave a comment.

NORMAN S.
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Make sure the company has the equipment when customers request it..

Crystal V.
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Customer did not leave a comment.

VERONICA W.
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The restrooms were very dirty.

Marcardale C.
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Customer did not leave a comment.

Charles C.
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Customer did not leave a comment.

GARY S.
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Very impressed with the online application and how automated the process is to check out and back in, the rental vehicle.

David W.
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Customer did not leave a comment.

DWIGHT G.
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Original reservation location did not have a trailer was sent to a second location who did not have the trailer also had to send me to a third location to finally get one. Second location on Northwest Freeway employee very rude would not answer questions would never use that location again

CURTIS J.
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Everything was in an perfect environment and the Customer Service Rep was very polite. Thanks!

Riza U.
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You charged me with unknown items. I rented a $19 truck per day and I paid 128$. This is not acceptable for me

JAMES GLENN A.
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Your people did a GREAT JOB !!

RICHARD L.
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Customer did not leave a comment.

Melissa C.
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Customer service was awesome. Thanks.

BRITNEY R.
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The staff was rude and gave false information and quotes. The equipment I rented was damaged/broken.The door on the van kept sliding open so I had to continue to stop and could not move most of my stuff. I am beyond disappointed.

Ronald D.
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Customer did not leave a comment.

Derek W. | Overall Experience |
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Very good storage experience, the only problem was the cost was higher than the other competition.

ROBERT B.
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The manager was very helpful. She went out of her way to get me my rental after it was canceled and moved to another location.

PATSY P.
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Everything went well. Employees very helpful.

Christopher S.
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Driver side visor did not have a post to hold the visor in a stowed position. The visor kept swinging into the driver's line of sight - very dangerous.

THEOPLIS W.
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I returned the vehicle at 6:45pm before closing. The receipt shows 8:30pm. Please advise.

GEOFFREY M.
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Trailer condition was ok and swept clean. The electric harness connecting the truck to trailer was in poor condition. Many cuts and exposed wire. These are the little things that can make a big difference in a trip!

Carla B.
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Very professional and vehicle was ready to go.

DONNA H.
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While our vehicle was clean, it had alignment issues that didn't start till we left surface streets and got on 249. Also the dash indicated vehicle was low on oil and had a weak battery, two very basic, also important issues for fleet vehicle maintenance.

VERLAN H. | Overall Experience |
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Customer did not leave a comment.

davon D.
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Couldn't find drop box but the staff had me in and out with no problems

SARAH RUTH S.
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Customer did not leave a comment.

tamara A.
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Super helpful. Very friendly personnel. Would definitely come back to this location again.

Cindy W.
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The previous managers made a mess. My box was lost for 2 months and I've still not been reimbursed for that as I was told I would be

Carl J.
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Customer did not leave a comment.

VINH V.
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Customer did not leave a comment.

Leonardo F.
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The customer service was outstanding and very helpful. Keep up with the great work!

Jesus S.
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Customer did not leave a comment.

RICHARD S.
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Manager Tina Stanley was friendly and helpful- she was the only one working the day I picked up- she had me in and out quick ! Thanks Richard S

Jerry J.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

Samantha W.
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Customer did not leave a comment.

NOAH K.
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Customer did not leave a comment.

ANNALISA P.
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Customer did not leave a comment.

scott S.
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I was charged three times for the same rental

DANIEL S.
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Customer did not leave a comment.

Arsenio D.
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Customer did not leave a comment.

RICK L.
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Great experience with the personal. Very helpful young man helped me out. Answered all my questions and doubts I had. Overall awesome customer service.

ANTHONY WAYNE H.
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We frequently use this facility for our moving business and have great rapport with the staff. We try to frequently refer our customers to this location.

CHRISTOPHER P.
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Dealt with 3 different employees and they were all very polite and super helpful

Lord G.
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Pick up 10: 48 am and Return back to the location 5:45 pm I do appreciate your business.

Magdiel C.
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Customer did not leave a comment.

MAURICE M.
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i told manager when i checked in that I did not want safemove. but when i received final bill, $14 safemove charge was added. i've tried calling 3 times and manager is not returning my call and is making it difficult to get my money back.

Jonathan A.
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Keep the system up better, poor guys had to work from their cellphones

Robert K.
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Customer did not leave a comment.

Wayne K.
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What is the point of reserving equipment if they don't have it? No dolly, no furniture dolly, no pads. They sent me to the Copperfield location for the pads and gave me an appliance dolly instead which was not as useful as the regular dolly. Couldn't get receipt straight and It still shows equipment that I didn't get and probably paid for.

Alexis D.
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Customer did not leave a comment.

bessie C.
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Nothing

Jeffrey F.
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Customer did not leave a comment.

Andrew P.
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Reserved an appliance dolly with my trailer but it was not available at the location. I was not informed of this until I arrive at the store. Very frustrating!

GAVIN S.
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Customer did not leave a comment.

Gabrielle R. | First Impressions |
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Customer did not leave a comment.

Lamart C. | Overall Experience |
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Customer did not leave a comment.

catherine s. | Overall Experience |
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I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

Richard K. | Overall Experience |
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Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Lenord J. | Overall Experience |
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My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn’t seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn’t longer.

Mike W. | Overall Experience |
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I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Veronica D. | Overall Experience |
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Customer did not leave a comment.

audrey j. | First Impressions |
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Customer did not leave a comment.

Brandon A. | Overall Experience |
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Krista and staff where very helpful .

Samantha r. | Overall Experience |
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The place was infestdd with rats they chew up all my stuff

BENNIE L S. | Overall Experience |
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Thanks

ANGELA W. | Overall Experience |
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Thank you U-Haul.

parker w. | Overall Experience |
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Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn’t like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I’ve ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

Diona R. | First Impressions |
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The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Russell T. | First Impressions |
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room was not ready when I arrived

Diona R. | First Impressions |
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None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

joseph m. | Overall Experience |
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The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

ANTHONY S. | Overall Experience |
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I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

JERMAINE B. | Overall Experience |
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I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

Christopher W. | First Impressions |
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very good customer service. was patience and took his time with us and explained everything detail to detail...

Starria L. | First Impressions |
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The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Tamara P. | Overall Experience |
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Great customer service representatives... very pleasant and knowledgeable...

Bertha J. | First Impressions |
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Great Customer Service

Jose H. | Overall Experience |
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N/a

Kevin B. | Overall Experience |
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This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I’ll not use U-Haul again

Katari F. | Overall Experience |
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No A/C, no lights at the storage area.

James W. | Overall Experience |
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Old Very old storage units

SAM A. | First Impressions |
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Helped reserve unit very easy.

Ernest S. | First Impressions |
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My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Kevin B. | First Impressions |
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Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

cheryl p. | First Impressions |
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Customer Service was on point.

Stephanie C. | First Impressions |
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Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Libby F. | Overall Experience |
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Thank you!

ARDELIA J. | Overall Experience |
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In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

VICTOR L. | Overall Experience |
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They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

monica c. | First Impressions |
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Excellent service staff was extremely helpful and nice.

Marcie M. | Overall Experience |
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I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Christina J. | First Impressions |
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Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

ROCK H. | Overall Experience |
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Good service

Shaketha L. | Overall Experience |
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I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

chris H. | Overall Experience |
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First off the prices are so high. The AC didn’t work in our building but instead of fixing it it was always an excuse saying that people weren’t shutting the door properly. Staff very unfriendly and t

Veronica M. | Overall Experience |
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Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

William M. | Overall Experience |
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Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

Jessica B. | Overall Experience |
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Phone etiquette could use some improvement, but otherwise the facility was fine

Bridgette W. | Overall Experience |
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My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Scott K. | Overall Experience |
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Helpful staff

jennifer s. | Overall Experience |
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Staff was very helpful and made a very stressful time a bit easier to handle.

Jennifer H. | First Impressions |
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The representative was very helpful even with the constant flow of customers they had, very satisfied.

ryan s. | First Impressions |
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They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can’t even count on my fingers, how many times.

Bradley A. | Overall Experience |
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I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Christine L. | Overall Experience |
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8

Brian C. | Overall Experience |
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I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Samantha L. | Overall Experience |
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Customer service was amazing! They were extremely helpful.

Robert N. | Overall Experience |
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Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

donna m. | Overall Experience |
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My reservation and future correspondence was made via phone.

Luis G. | Reservation |
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Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Jeanfrancois A. | Overall Experience |
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From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

George A. | Overall Experience |
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Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

GERALD B. | Overall Experience |
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It's to hard to get inside your storage....

Lakechia S. | Overall Experience |
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We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Elizabeth O. | Overall Experience |
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I wished you all had more climate control units when I needed one. But over all satisfied

LaWanda H. | Overall Experience |
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None

DWAIN R. | Overall Experience |
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no other comments

Jamillia B. | Overall Experience |
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They lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.

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