Comentarios de los clientes para U-Haul Moving & Storage of Willowbrook

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Willowbrook

Clasificación general:

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ANA J.
Clasificación:

El cliente no dejó un comentario.

AJ H.
Clasificación:

El cliente no dejó un comentario.

Karl K. | Overall Experience |
Clasificación:

We rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Joshua N.
Clasificación:

El cliente no dejó un comentario.

Jenny Brazile D.
Clasificación:

Liars and people that don't like to work just poor service and communication

MELISSA S.
Clasificación:

I made my reservation to pick up the truck through my phone. While checking out some how the check out got cancelled. I went inside after waiting in-line something I did not want to do. Explained to the rep that I could not pick up my reservation. He then continued to make a new reservation I told him I had one already. Explained to him that I needed a dolly and that was on my reservation. He told me after I paid he didn't have one. And I told him I needed it because it was only me moving. He said I would have to cancel and go to a new location to get a new reservation. And they will take another 100 which I did not have!!! It set me back in time. The person who was going to take the truck back with me could not due to the time frame. It took me way longer to move with out the dolly!!!! This cost me time money and stress!!! He never asked if I needed any moving supplies. He seemed careless. My experience was terrible! I never had a bad experience with Uhaul. I asked for the number to corporate he gave me the basic number not a number for complaints!!! This really made my moving experience worst!!!

Paul T.
Clasificación:

El cliente no dejó un comentario.

Amanda B.
Clasificación:

You really don't want to know my opinion. You won't like the advice I give. Sorry.

DAVID ALOYSIUS M.
Clasificación:

I checked the website and it showed my reservation was to be returned to location at 12 noon the next day and I tried to return the truck and they tried to charge me for a entire new day because they said it should have been returned at 8am. Asian male employee at location is very rude and not helpful. Glad I never have to use this location ever again. When I had to pick up first truck there was a two hour wait just to get the truck and I had a moving company waiting for me getting paid by the hour and I never caused any problems.

BLAKE K.
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El cliente no dejó un comentario.

Parker H.
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El cliente no dejó un comentario.

Lindsey S.
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El cliente no dejó un comentario.

SERITA A.
Clasificación:

I had a reservation for a storage unit with 1st 30days free..my card was charged for the 1st month and the clerk told me to call corporate.

Jennifer G.
Clasificación:

Easy to get to and easy system.

WILLIAM D.
Clasificación:

El cliente no dejó un comentario.

Fredrick F.
Clasificación:

Nothing and great staff !!!

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

Monte K.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

El cliente no dejó un comentario.

WILLIS P.
Clasificación:

El cliente no dejó un comentario.

Louis C.
Clasificación:

El cliente no dejó un comentario.

MIGUEL M.
Clasificación:

Gracias

Jacob K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CARLETHA B.
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El cliente no dejó un comentario.

Shunquita S. | First Impressions |
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The young man that helped me with my storage unit was a blessing.

Gina D.
Clasificación:

Very friendly service.

BARRY H.
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El cliente no dejó un comentario.

NORMAN S.
Clasificación:

Make sure the company has the equipment when customers request it..

Crystal V.
Clasificación:

El cliente no dejó un comentario.

VERONICA W.
Clasificación:

The restrooms were very dirty.

Marcardale C.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

GARY S.
Clasificación:

Very impressed with the online application and how automated the process is to check out and back in, the rental vehicle.

David W.
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El cliente no dejó un comentario.

DWIGHT G.
Clasificación:

Original reservation location did not have a trailer was sent to a second location who did not have the trailer also had to send me to a third location to finally get one. Second location on Northwest Freeway employee very rude would not answer questions would never use that location again

CURTIS J.
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Everything was in an perfect environment and the Customer Service Rep was very polite. Thanks!

Riza U.
Clasificación:

You charged me with unknown items. I rented a $19 truck per day and I paid 128$. This is not acceptable for me

JAMES GLENN A.
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Your people did a GREAT JOB !!

RICHARD L.
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El cliente no dejó un comentario.

Melissa C.
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Customer service was awesome. Thanks.

BRITNEY R.
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The staff was rude and gave false information and quotes. The equipment I rented was damaged/broken.The door on the van kept sliding open so I had to continue to stop and could not move most of my stuff. I am beyond disappointed.

Ronald D.
Clasificación:

El cliente no dejó un comentario.

Derek W. | Overall Experience |
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Very good storage experience, the only problem was the cost was higher than the other competition.

ROBERT B.
Clasificación:

The manager was very helpful. She went out of her way to get me my rental after it was canceled and moved to another location.

PATSY P.
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Everything went well. Employees very helpful.

Christopher S.
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Driver side visor did not have a post to hold the visor in a stowed position. The visor kept swinging into the driver's line of sight - very dangerous.

THEOPLIS W.
Clasificación:

I returned the vehicle at 6:45pm before closing. The receipt shows 8:30pm. Please advise.

GEOFFREY M.
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Trailer condition was ok and swept clean. The electric harness connecting the truck to trailer was in poor condition. Many cuts and exposed wire. These are the little things that can make a big difference in a trip!

Carla B.
Clasificación:

Very professional and vehicle was ready to go.

DONNA H.
Clasificación:

While our vehicle was clean, it had alignment issues that didn't start till we left surface streets and got on 249. Also the dash indicated vehicle was low on oil and had a weak battery, two very basic, also important issues for fleet vehicle maintenance.

VERLAN H. | Overall Experience |
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El cliente no dejó un comentario.

davon D.
Clasificación:

Couldn't find drop box but the staff had me in and out with no problems

SARAH RUTH S.
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El cliente no dejó un comentario.

tamara A.
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Super helpful. Very friendly personnel. Would definitely come back to this location again.

Cindy W.
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The previous managers made a mess. My box was lost for 2 months and I've still not been reimbursed for that as I was told I would be

Carl J.
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El cliente no dejó un comentario.

VINH V.
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El cliente no dejó un comentario.

Leonardo F.
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The customer service was outstanding and very helpful. Keep up with the great work!

Jesus S.
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El cliente no dejó un comentario.

RICHARD S.
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Manager Tina Stanley was friendly and helpful- she was the only one working the day I picked up- she had me in and out quick ! Thanks Richard S

Jerry J.
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El cliente no dejó un comentario.

DAVID L.
Clasificación:

El cliente no dejó un comentario.

Samantha W.
Clasificación:

El cliente no dejó un comentario.

NOAH K.
Clasificación:

El cliente no dejó un comentario.

ANNALISA P.
Clasificación:

El cliente no dejó un comentario.

scott S.
Clasificación:

I was charged three times for the same rental

DANIEL S.
Clasificación:

El cliente no dejó un comentario.

Arsenio D.
Clasificación:

El cliente no dejó un comentario.

RICK L.
Clasificación:

Great experience with the personal. Very helpful young man helped me out. Answered all my questions and doubts I had. Overall awesome customer service.

ANTHONY WAYNE H.
Clasificación:

We frequently use this facility for our moving business and have great rapport with the staff. We try to frequently refer our customers to this location.

CHRISTOPHER P.
Clasificación:

Dealt with 3 different employees and they were all very polite and super helpful

Lord G.
Clasificación:

Pick up 10: 48 am and Return back to the location 5:45 pm I do appreciate your business.

Magdiel C.
Clasificación:

El cliente no dejó un comentario.

MAURICE M.
Clasificación:

i told manager when i checked in that I did not want safemove. but when i received final bill, $14 safemove charge was added. i've tried calling 3 times and manager is not returning my call and is making it difficult to get my money back.

Jonathan A.
Clasificación:

Keep the system up better, poor guys had to work from their cellphones

Robert K.
Clasificación:

El cliente no dejó un comentario.

Wayne K.
Clasificación:

What is the point of reserving equipment if they don't have it? No dolly, no furniture dolly, no pads. They sent me to the Copperfield location for the pads and gave me an appliance dolly instead which was not as useful as the regular dolly. Couldn't get receipt straight and It still shows equipment that I didn't get and probably paid for.

Alexis D.
Clasificación:

El cliente no dejó un comentario.

bessie C.
Clasificación:

Nothing

Jeffrey F.
Clasificación:

El cliente no dejó un comentario.

Andrew P.
Clasificación:

Reserved an appliance dolly with my trailer but it was not available at the location. I was not informed of this until I arrive at the store. Very frustrating!

GAVIN S.
Clasificación:

El cliente no dejó un comentario.

MIRELLA F.
Clasificación:

El cliente no dejó un comentario.

Yovani A.
Clasificación:

El cliente no dejó un comentario.

Taryn W.
Clasificación:

I have used this location for UHaul numerous times and have always been up and ready for my move. BIG Movers I used through them are the most awesome and thorough movers EVER! I highly recommend this location and BIG Movers!

Alan D.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Gary W.
Clasificación:

I reserved a truck and appliance dolly. When I picked up the truck I was told they didn't have any dollys. What the hell? If I can't get the dolly, I don't need the truck! I had to drove an extra ten miles or so to borrow a dolly. You should let people know when you can't fill the order. I wish I had just left and went elsewhere! I'll guarantee, it will never happen to me again. Zero star rating for this Uhaul location!

Sandra G.
Clasificación:

Moving help vendors on the Miami were late, slow and requested cash payment for extra driving

Benedykt D.
Clasificación:

El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Timothy W.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

Jesse W.
Clasificación:

Make the key drop off box easier to find.

Michael F.
Clasificación:

El cliente no dejó un comentario.

Stefan S.
Clasificación:

Tina was helpful and kind, even when customers were rude she kept a level head. All employees were nice and useful and expedient. Better than other Houston Uhaul locations by far

BRIANNA C.
Clasificación:

Everything went smooth. I have no complaints.

Timothy W.
Clasificación:

Keep doing what you do.

JEFFERY S.
Clasificación:

El cliente no dejó un comentario.

Laurence D.
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El cliente no dejó un comentario.

Richard B.
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El cliente no dejó un comentario.

Keron R.
Clasificación:

El cliente no dejó un comentario.

ALISA W.
Clasificación:

Ensure that the air conditioner works properly in rented vehicles (we had to switch to a different van as the air conditioner was not working in our original assigned vehicle).

Gabrielle R. | First Impressions |
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El cliente no dejó un comentario.

BRYAN K.
Clasificación:

While the staff was quick and efficient, they were not very engaging. There was great service to be sure, but there wasn't "service with a smile."

shontonius B.
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El cliente no dejó un comentario.

Lamart C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

catherine s. | Overall Experience |
Clasificación:

I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

Richard K. | Overall Experience |
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Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Lenord J. | Overall Experience |
Clasificación:

My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn’t seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn’t longer.

Mike W. | Overall Experience |
Clasificación:

I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Veronica D. | Overall Experience |
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El cliente no dejó un comentario.

audrey j. | First Impressions |
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El cliente no dejó un comentario.

Brandon A. | Overall Experience |
Clasificación:

Krista and staff where very helpful .

Samantha r. | Overall Experience |
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The place was infestdd with rats they chew up all my stuff

BENNIE L S. | Overall Experience |
Clasificación:

Thanks

ANGELA W. | Overall Experience |
Clasificación:

Thank you U-Haul.

parker w. | Overall Experience |
Clasificación:

Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn’t like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I’ve ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

Diona R. | First Impressions |
Clasificación:

The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Russell T. | First Impressions |
Clasificación:

room was not ready when I arrived

Diona R. | First Impressions |
Clasificación:

None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

joseph m. | Overall Experience |
Clasificación:

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

ANTHONY S. | Overall Experience |
Clasificación:

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

JERMAINE B. | Overall Experience |
Clasificación:

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

Christopher W. | First Impressions |
Clasificación:

very good customer service. was patience and took his time with us and explained everything detail to detail...

Starria L. | First Impressions |
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The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Tamara P. | Overall Experience |
Clasificación:

Great customer service representatives... very pleasant and knowledgeable...

Bertha J. | First Impressions |
Clasificación:

Great Customer Service

Jose H. | Overall Experience |
Clasificación:

N/a

Kevin B. | Overall Experience |
Clasificación:

This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I’ll not use U-Haul again

Katari F. | Overall Experience |
Clasificación:

No A/C, no lights at the storage area.

James W. | Overall Experience |
Clasificación:

Old Very old storage units

SAM A. | First Impressions |
Clasificación:

Helped reserve unit very easy.

Ernest S. | First Impressions |
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My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Kevin B. | First Impressions |
Clasificación:

Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

cheryl p. | First Impressions |
Clasificación:

Customer Service was on point.

Stephanie C. | First Impressions |
Clasificación:

Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Libby F. | Overall Experience |
Clasificación:

Thank you!

ARDELIA J. | Overall Experience |
Clasificación:

In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

VICTOR L. | Overall Experience |
Clasificación:

They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

monica c. | First Impressions |
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Excellent service staff was extremely helpful and nice.

Marcie M. | Overall Experience |
Clasificación:

I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Christina J. | First Impressions |
Clasificación:

Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

ROCK H. | Overall Experience |
Clasificación:

Good service

Shaketha L. | Overall Experience |
Clasificación:

I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

chris H. | Overall Experience |
Clasificación:

First off the prices are so high. The AC didn’t work in our building but instead of fixing it it was always an excuse saying that people weren’t shutting the door properly. Staff very unfriendly and t

Veronica M. | Overall Experience |
Clasificación:

Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

William M. | Overall Experience |
Clasificación:

Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

Jessica B. | Overall Experience |
Clasificación:

Phone etiquette could use some improvement, but otherwise the facility was fine

Bridgette W. | Overall Experience |
Clasificación:

My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Scott K. | Overall Experience |
Clasificación:

Helpful staff

jennifer s. | Overall Experience |
Clasificación:

Staff was very helpful and made a very stressful time a bit easier to handle.

Jennifer H. | First Impressions |
Clasificación:

The representative was very helpful even with the constant flow of customers they had, very satisfied.

ryan s. | First Impressions |
Clasificación:

They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can’t even count on my fingers, how many times.

Bradley A. | Overall Experience |
Clasificación:

I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Christine L. | Overall Experience |
Clasificación:

8

Brian C. | Overall Experience |
Clasificación:

I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Samantha L. | Overall Experience |
Clasificación:

Customer service was amazing! They were extremely helpful.

Robert N. | Overall Experience |
Clasificación:

Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

donna m. | Overall Experience |
Clasificación:

My reservation and future correspondence was made via phone.

Luis G. | Reservation |
Clasificación:

Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Jeanfrancois A. | Overall Experience |
Clasificación:

From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

George A. | Overall Experience |
Clasificación:

Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

GERALD B. | Overall Experience |
Clasificación:

It's to hard to get inside your storage....

Lakechia S. | Overall Experience |
Clasificación:

We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Elizabeth O. | Overall Experience |
Clasificación:

I wished you all had more climate control units when I needed one. But over all satisfied

LaWanda H. | Overall Experience |
Clasificación:

None

DWAIN R. | Overall Experience |
Clasificación:

no other comments

Jamillia B. | Overall Experience |
Clasificación:

They lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.

No se han enviado comentarios para esta ubicación.

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