Comentarios del cliente para U-Haul Moving & Storage of Willowbrook

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Willowbrook

Grado total:

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Kerry H. en

Grado:

The steering was loose and couple times breaking- the truck made noise-grinding.

kisha C. en

Grado:

Have more people working on a Saturday to speed up the check in and check out process

johnny P. en

Grado:

Make sure that your customers are placed in the right truck

ALEJANDRO B. en

Grado:

We camp at least once a year and use your 5x8 covered trailer and everytime, it never fails, the customer service at this location is below average. But it really doesn't matter because no one probably reads these comments and nothing will change. After standing in line for 10 mins, another customer comes and stands behind me and asks if I'm waiting in line. After resounding to him in a higher than my normal voice so the rep can hear me, I told him yes and that I was here to just return my trailer. Finally, the rep while still looking at his computer said, well you can just leave it there and he'll check it in. Long story short, they checked it in at 6 on and charged me that full day.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Manuel Z. en

Grado:

More customer service the guy who helped me was on his phone half of the time and stated the computer was slow he gave me the key and I had to go find the truck wich I couldn’t so a lady super nice that works there helped me and I was good to go I don’t have her name but she is the best there also a guy I think is the manager he was very kind

Nekell F. en

Grado:

I was charged a late fee for being 30 minutes late even tho I explained that it may be after 3:30 and my card was charged double then what it was suppose to be.

Eliana C. en

Grado:

Better training and sales software.

John A. en

Grado:

Great bunch of people.

Brenda N. en

Grado:

Had some issues with correct miles and fuel but quickly corrected.

Jose B. en

Grado:

great service, friendly staff.

joseph m. en

Grado:

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

Carlos R. en

Grado:

Even though the guy who helped me was nice, he gave me a beat up truck with 160k plus miles instead of the 46k I was supposed to rent, creating an inconvenience for me and the dealer I returned the truck.

Jose C. en

Grado:

El cliente no dejó un comentario.

russel K. en

Grado:

El cliente no dejó un comentario.

Nick W. en

Grado:

El cliente no dejó un comentario.

Reynaldo S. en

Grado:

Took almost 1 hour to get a truck even after reserving and checking in. Truck transmission was jumpy.

ERNEST C. en

Grado:

The male employee was on phone while takein our information and the other male was on in company computer watching stuff the employee that helped us gave us the wrong truck and never realized we had already had made reservations a week prior And gave us the wrong size truck and got charged way extra and didn’t realize it until we came for our deposit

Erin L. en

Grado:

Actually do a walk through with the customer before they leave with the equipment. The girl that did my paperwork did not verify that it matched what the physical truck’s odometer and gas gauge indicated and I have been over charged.

Walter C. en

Grado:

The employees at this location NEED more training and also help at the counter. With 8 customers waiting when I came in, and only 2 employees, this is NOT right.

Mary M. en

Grado:

Very friendly service!!

Edward G. en

Grado:

On my contract it said the vehicle has an almost full tank but it was almost empty when I picked the truck up. When I returned the truck, I was charged a refilling fee because it looked as if I used a full tank of gas. How much sense does it make that I used a whole tank of gas in only 13 miles.

Peter S. en

Grado:

El cliente no dejó un comentario.

Ralph F. en

Grado:

El cliente no dejó un comentario.

George A. en

Grado:

The staff were very helpful. They checked out the equiptment and set it up quickly.

cindy H. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Great employees

Alistair H. en

Grado:

Your computer system sems very slow.

ANTHONY S. en

Grado:

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

raul S. en

Grado:

El cliente no dejó un comentario.

Shaun S. en

Grado:

Great experience! Local personnel were very customer focused.

JERMAINE B. en

Grado:

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

BENJAMIN F. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

My bumper and tailgate were damaged during the installation. The bumper will need to be replaced and the tailgate will need repaired.

Ephantus M. en

Grado:

Keep up with the great service!

Eric K. en

Grado:

El cliente no dejó un comentario.

Gina P. en

Grado:

Everything is superb, the service, all the staff and the equiments , that's why we always comes here in this location for our needs. Thanks so much again

James M. en

Grado:

El cliente no dejó un comentario.

charlitha B. en

Grado:

Customer service was great

RONALD K. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

very good customer service. was patience and took his time with us and explained everything detail to detail...

Starria L. en

Grado:

The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Tamara P. en

Grado:

Great customer service representatives... very pleasant and knowledgeable...

Bertha J. en

Grado:

Great Customer Service

Jose H. en

Grado:

N/a

Kevin B. en

Grado:

This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I’ll not use U-Haul again

Katari F. en

Grado:

No A/C, no lights at the storage area.

James W. en

Grado:

Old Very old storage units

SAM A. en

Grado:

Helped reserve unit very easy.

Ernest S. en

Grado:

My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Kevin B. en

Grado:

Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

cheryl p. en

Grado:

Customer Service was on point.

Stephanie C. en

Grado:

Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Libby F. en

Grado:

Thank you!

ARDELIA J. en

Grado:

In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

VICTOR L. en

Grado:

They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

monica c. en

Grado:

Excellent service staff was extremely helpful and nice.

Marcie M. en

Grado:

I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Christina J. en

Grado:

Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

ROCK H. en

Grado:

Good service

Shaketha L. en

Grado:

I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

chris H. en

Grado:

First off the prices are so high. The AC didn’t work in our building but instead of fixing it it was always an excuse saying that people weren’t shutting the door properly. Staff very unfriendly and t

Veronica M. en

Grado:

Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

William M. en

Grado:

Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

Jessica B. en

Grado:

Phone etiquette could use some improvement, but otherwise the facility was fine

Bridgette W. en

Grado:

My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Scott K. en

Grado:

Helpful staff

jennifer s. en

Grado:

Staff was very helpful and made a very stressful time a bit easier to handle.

Jennifer H. en

Grado:

The representative was very helpful even with the constant flow of customers they had, very satisfied.

ryan s. en

Grado:

They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can’t even count on my fingers, how many times.

Bradley A. en

Grado:

I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Christine L. en

Grado:

8

Brian C. en

Grado:

I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Samantha L. en

Grado:

Customer service was amazing! They were extremely helpful.

Robert N. en

Grado:

Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

donna m. en

Grado:

My reservation and future correspondence was made via phone.

Luis G. en

Grado:

Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Jeanfrancois A. en

Grado:

From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

George A. en

Grado:

Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

GERALD B. en

Grado:

It's to hard to get inside your storage....

Lakechia S. en

Grado:

We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Elizabeth O. en

Grado:

I wished you all had more climate control units when I needed one. But over all satisfied

LaWanda H. en

Grado:

None

DWAIN R. en

Grado:

no other comments

Jamillia B. en

Grado:

They lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.