Customer Reviews for U-Haul Moving & Storage of Willow Bend

10,249 comentarios

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

(972) 735-0670

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Reasonable rates, honest, fair, friendly, excellent equipment! my go-to moving company!

Nikki H. 
Clasificación:
4.0

When I came to pick up everyone was very friendly and helpful. There was some items left in the back of the truck and they took care of it quickly. When I came to return the truck it was a different lady on the inside portion and she was very rude. Would recommend the AM crew but the afternoon counter person was not personable at all. She seemed like she'd rather be anywhere else than representing uhaul. Outside the staff was very friendly in receiving and reviewing the truck. I would use this location again but I'd stick to working with the morning crew instead of afternoon. She was also short with the customer ahead of me but I was hoping it was a one off.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
5.0

Fix that website! It's slow and often difficult to log into. Returned my truck this evening but could not compete Mobile check in because I could not log into the website, through no fault of my one. I enjoy using U-Haul but this is an issue that should be fixed. Why promote mobile check in / check out IF the website is not equipped to handle the traffic? This is not the first time I have written about the website. Please fix it. Why make it difficult for customers to do business?

JACK G. 
Clasificación:
5.0

Everyone that encounter was GREAT. Seamless experience

samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON K.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing and always so helpful

Laura W. 
Clasificación:
5.0

The guy greeted me before I could get out the truck. He made sure everything was good with the truck and equipment, and made sure that I received my receipt information via email.

Ambria D. 
Clasificación:
1.0

I reserved an appliance dolly & RV. They did not know when the RV will return. I understand this situation. Rod was able to locate another RV. I was able to swap the RV numbers. When I asked about the appliance dolly that I had reserved. The blond hair person said we are out and did not care. Poor attitude. They told me the other location in Plano, TX had appliance dolly. I asked about checking with them. They said they have them. I arrived at the Plano, TX location and they had NO appliance dolly. This wasted more of my time. Rod and Shelia did a great job of assisting. The blond hair gentleman had a "I don't care attitude".

Chris S. 
Clasificación:
1.0

YOU ARE HORRIBLE. I WILL NEVER EVER USE UHAUL AGAIN AS LONG AS I LIVE. THIS WAS THE WORST EXPERIENCE OF MY LIFE. hire people who aren't complete worthless morons.

Garrett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen J. 
Clasificación:
4.0

Checking in speed

John B. 
Clasificación:
3.0

I would recommend that you put in the fine print that if you are late that you schedule time will change. For example if you reserve the truck for 24 hours and your 45 minutes late they will give you 6 hours to move instead of the 24 hours.

Caylee E. 
Clasificación:
4.0

seatng area needs to be near plugs to charge phones if you are having to wait a while

Bethann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taelor R. 
Clasificación:
5.0

Nothing.

Charles B. 
Clasificación:
5.0

It would help to have instructions on where the customer is allowed or should park their personal vehicle while using the U-Haul truck.

Andrew N. 
Clasificación:
5.0

Owner was helpful, experienced, knowledgeable and friendly!!

BETH C.  |  First Impressions 
Clasificación:
5.0

I'm only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!

Crystal L.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and had excellent customer service

Benjamin H. 
Clasificación:
5.0

Great staff!

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris D. 
Clasificación:
3.0

They were very slow and there was a knife sitting in the trailer. These guys were fine I was truly annoyed by the location off of 380 in McKinney because they gave my reservation away without calling to see where I was and it messed up my whole day.

Kagan W. 
Clasificación:
5.0

The staff at the Tollway location very helpful and courteous! Would recommend to anyone needing a UHaul.

Andrew L. 
Clasificación:
3.0

Be more informative to new customers about everything!! For example; I did not know I had to buy my own lock for the 10x10 box truck I rented , I thought they all came with a lock ? So every truck except the 10x10 doesn't come with one. So I the customer needs to buy a lock for that 1 time I'm needing it for , Oh and I also rented a hook on closed 4x8 trailer and guess what?? I needed another lock for that one as well!! Also there is no one to guide you to your vehicle or whatever you rented and let you know how everything works or give you a quick rundown on any valuable information I should be aware of. Please U-Haul get locks on all box trucks not just some of them, and please please be more informative with your customers over the phone and especially in person and walk them to the truck and show us how what or where on the vehicle or equipment!!!! Because they just send you out there and pretty much say “ good luck “. And also I believe when renting any box truck at least at the very least a utility dolley should be part of the price because it's pretty much inevitable.

Rafael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scot B. 
Clasificación:
5.0

When the light didn't work on my trailer they immediately put me in a van trying to insure I was taken care of.

GREG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

Very efficient and easy

Michael C. 
Clasificación:
5.0

Everyone was very patient and flexible with me because I needed special things.

jacquel M. 
Clasificación:
1.0

Overcharged and not a through overview of the charges before and after the rental.

Thomas R. 
Clasificación:
3.0

1) Update your WIFI/ computer & STOP having the customer do ALL the “walk around take pictures, mileage etc…before they can get to “work”, on THEIR MOVING PROJECT… 2) Have (1) line For merch.,(1)line for Rental RESERVATIONS, & (1) line for the “clueless” ie Oh we just need a truck cuz nothing fits in our Tesla from CA.??? 3) When a customer decides, it's a “good idea”, to verbally assault the Only woman in the store, have the Balls, to say SOMETHING…anything like: “Let's take care of YOUR RENTAL, not hers.” 4) I'm sorry, the computer is slowing down the process, or anything?? 5) I'm a return customer- through Several different Mgrs, Since 2008, I will pay more in Milage but NO MORE RENTALS AT WILLOWBEND, of that goes for propane exchange, storage, etc…. 6) NOT WORTH THE ABUSE, Good Luck in your Further endeavors…

SUSAN ELIZABETH F. 
Clasificación:
3.0

The booking process was horrible! First location was set for a 9 PM pick up, on arrival (no notice from u-hall) the vehicle had no key. It wasn't until I tried to log into the system and had to call in that I found out. The lady was great, got me to another location, the location was not available and I couldn't get into the system, had to call in again, the man was good but couldn't get me into the truck pick up. (2.5 hours of time and additional driving for no vehicle). I Had to reschedule for the next day pick up from an actual person at the location, only to find the vehicle being held for me also had no key!! They Put me in a different truck, I drove off the lot, arrived at my destination loaded the truck, started to the drop off residence only to have the vehicle start making weird noises and the check engine light came on. Vehicle started acting up, got it unloaded and took it to the original dealer only to find they'd closed early for holiday, (web said they would be open until 7), had to drop off with no assistance. This rental was HORRIBLE!!! I had to go rent a trailer from a different company due to this truck not working and no one around to switch units. Your online system is hideous!! I was never told of a problem with the first vehicle until I'm standing out in the rain trying to pick it up. I could not say enough about how awful this experience has been.

Gregory Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

Fast friendly service. Excellent customer service.

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
1.0

**JUST GO ANY PLACE ELSE**. The General Manager was the worst didn't greet customers, talked aggressively to each customer and told each of us about fraud and treated all customers like they were the once who committed the fraud then overcharged me for the rental and won't answer the phone. Won't ever be coming back.

Dianna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca A. 
Clasificación:
1.0

I WAS CHARGED WAY MORE THAN I SHOULD HAVE BEEN AND I FILLED THE GAS TO THE CORRECT AMOUNT. I'VE TRIED CALLING TO GET HELP AND ANSWERS AND HAVE BEEN UNABLE TO GET IN TOUCH WITH ANYONE

TYNEISHA D. 
Clasificación:
5.0

Excelente

wilfredo G. 
Clasificación:
5.0

Not much…nice facility. Knowledgeable employees and very friendly and helpful.

Phyllis E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAmes L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar L. 
Clasificación:
5.0

Nada

DAVID R. 
Clasificación:
5.0

I absolutely LOVE the location at 1501 Dallas Parkway, Plano Texas. They are always efficient and friendly! ¡Gracias!

TONYA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judi E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Van needed an oil change soon, windshield fluid was low, had to put some in and rear tires were off 5 psi from each other.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenyetta v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
2.0

Dents all over hood of truck, not hail. Return people were rude and not willing to take the key. Ridiculous. This was not an easy rental process with all the pictures and uploading I had to do.

Derek S. 
Clasificación:
5.0

Good place, used many times.

Adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo R. 
Clasificación:
1.0

I left the vehicle to run some errands and when I got back 3 tires where flattened . When I inquired at a nearby location , I was told the vehicle was reported stolen . I contacted the original pick up location to inform them and they said it would be taken care of and I was reassured I would be issued a full refund . That was far from the truth because I was in fact charged as if I had the use of the vehicle for all the rented days and mind you I had payed for additional coverage on the vehicle . Scammers !

Amoy M. 
Clasificación:
5.0

I rented a 5x8 trailer and the only complaint I would have is that one of the tires had very little tread and was bald in some spots. I felt this put me in a dangerous situation but luckily I wasn't going far with it so it worked out fine.

Rockwell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Georgianna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryellen G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
1.0

Check in app never works 30 minutes wait in line times Very disorganized

Morgan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
2.0

El cliente no dejó un comentario.

aaron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier H. 
Clasificación:
5.0

Allow more miles per day after the third day. Why has the mileage increased from .29 cents to .49 cents per mile after you reach your maximum allowed?

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

heath W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

We regularly rent from this location and have been very satisfied customers. Anthony stands out as someone who actively works to ensure we have a positive experience every time.

Anthony Q. 
Clasificación:
5.0

Great overall experience

Brett H. 
Clasificación:
1.0

Get a whole new staff

TEMIKA H. 
Clasificación:
5.0

Appreciate you guys being in the neighborhood. Noah, the counter person, was professional and funny, too.

Eska M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS M.  |  Overall Experience 
Clasificación:
3.0

The truck was a piece of trash rolling down the road. I got two corners away and the fuel gauge dropped an 1/8 of a tank which meant that I got the pleasure of putting fuel k to the vehicle that I didn't use. I wasn't sure if the truck was going to lose a tire, blow an engine or what. Poor check in service. Drop the truck in line and leave the key in it and we'll send you your final bill? This was at 2:30 in the afternoon and nobody offered to help check it in.

scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
1.0

They charged me an incorrect rate I have proof of what the rate was when I got the keys it was 19.95 and then when I got my receipt the rate was. 39.95. If this isnt handled I will be calling my bank cause I have proof. Pure bs.

Brianna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amish A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatavion M. 
Clasificación:
5.0

I showed up a half hour early but Sheila and Noah took great care of me. This is my second visit in about a month and, both times, excellent service, great price and so helpful.

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hai N. 
Clasificación:
1.0

They change my reservation 20 minutes before my appointment. They didn't give me what I reserved, personal was very rude. I had to pay extra for the people that they were helping because of this. I will never used U-Haul again.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Radislav S. 
Clasificación:
3.0

The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.

Luis M.  |  Overall Experience 
Clasificación:
3.0

Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.

Martha L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bartlett M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Han N. 
Clasificación:
2.0

Ordered moving pads -- NONE available. No Notice...

Randy F. 
Clasificación:
5.0

This is the only location that had a truck available. Peggy from UHaul helpline had to assist me, the first location in Allen,TX did not leave a key then I was relocated to the location above.

Ammie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakisha W. 
Clasificación:
2.0

My driver said that they brakes need to be serviced immediately. The brakes were not well maintained.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia R.  |  First Impressions 
Clasificación:
2.0

Me cobraron 69$ y no se porque después de pagar los 49$ correspondiente por la renta del dolly cómo siempre lo hago

JAVIER C. 
Clasificación:
2.0

The staff at that location are very unfriendly.

David M. 
Clasificación:
5.0

The young lady that helped me was so kind and friendly!

TYRONE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastacio E. 
Clasificación:
1.0

Do not charge for mowing when I mowed the car. My truck was reserved and I waited about an hour for you to find it and clean it. My gas tank was not full as stated on paper by you. I have picture with same mileage. Shame on you..

JENNY E. 
Clasificación:
5.0

Employees didn't really explain anything they seemed confused. Also it's way too expensive lower your price per mile. Might as well higher a moving company for the same cost

Danielle T. 
Clasificación:
4.0

The truck I reserved on a Thursday (for Saturday use) was not there at the promised reservation time. The person who had our truck was not going to be back for another hour (hers was due back an hour before we even got there). We were under a time crunch, and couldn't just wait around for her to return. The gentlemen helping me out, gave us a larger truck for the same price (which was nice), but the additional equipment (dolly) I also reserved was not available. And once we got in the truck, the gas was literally on E, so the very first thing we had to do, was go get gas. In order to improve for the next customer, maybe have a few extra trucks available in case this example presents itself again. Also, have extra dollys as well. What was the point of reserving everything ahead of time, when nothing was available by the time we got there. I appreciated the gentleman who helped accommodate us, but I don't think the situation should have presented itself, as that was just additional stress not needed.

Rachel E. 
Clasificación:
3.0

The windshield was so dirty on the inside that you could barely see out driving into the sun and spilled coffee on the passengers side of the van. Also a change oil soon light was on. The main thing was that couldn't get a price per mile and the sign behind the desk that said 29 cents per mile was taken down 30 minutes after I had asked if that was the per mile price. Than I was charge 69 cent per mile.

DANIEL H. 
Clasificación:
5.0

Austin was great

Keith V. 
Clasificación:
2.0

I reserved a 20' truck, a utility dolly, & appliance dolly 6 weeks or so in advance. The pick up location was switched the day before because the original location did not have the equipment I reserved. The new location was completely out of the way & inconvenient, a LOT further away from where I needed the truck, AND did NOT have all of the equipment I reserved. The clerk was unbothered by this fact. Unbothered at all. Could not have cared less about this situation. Shrugged her shoulders & said, "we don't have it". She just kept repeating it. I felt blown off and disregarded. They did not pull the truck to the front. The worker who walked me to the truck which was stored BEHIND the building, couldn't unlock the lock & said he'd get help. My sun and I were able to open it. We drove the truck to the front to return the lock. They asked where we got it from, from what truck, where their employee was, etc. ???? Like i just walked up and got inside a truck. ???? UHaul could have done better... a hell of a lot better. Thoroughly disappointed.

Danielle M. 
Clasificación:
5.0

Your staff at the Dallas location was professional and courteous and worked as a team to make me feel comfortable and helped each other out when one team member had a question about my card transaction and that was awesome to see! I appreciated the fact the Austin asked for help as opposed to pretending and two team members immediately helped! Kudos!!!! I'm a a leader and team player so this is what I'm talking about! Now, I did not like cal center representative and I mentioned it to Austin when I arrived, the lady over the phone called out my last name before I even gave it to her and told me I had used UHAUL two weeks prior when I had NOT and it freaked me out so I am very uncomfortable and still not sure how she knew who I was when I only had called in from my cellphone?

Nicole K. 
Clasificación:
4.0

The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.

Megan K.  |  Overall Experience 
Clasificación:
5.0

Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!

Henreitta S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem

Guy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P.  |  Overall Experience 
Clasificación:
5.0

Clean facility, easy use and access, staff was helpful and knowledgeable.

THOMAS C.  |  Overall Experience 
Clasificación:
3.0

All in all the facility and employees were fine. I didn't like being told There wasn't a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn't negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn't go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn't slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.

TODD F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H.  |  Overall Experience 
Clasificación:
3.0

Didn't get my 12 dollars back

Latoya K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie O.  |  First Impressions 
Clasificación:
5.0

😊😊😊😊😊 Thanks All you guys.

BRIDGET R.  |  First Impressions 
Clasificación:
5.0

Phillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.

Brianna L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  Overall Experience 
Clasificación:
5.0

Phillip and all the staff were very polite and helpful. They assisted me with all my needs.

Brianna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Malisa M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alicia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fernando a.  |  First Impressions 
Clasificación:
4.0

Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.

ELIAS P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!

WYNN P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia C.  |  First Impressions 
Clasificación:
5.0

Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!

ROGER D.  |  First Impressions 
Clasificación:
4.0

Elevator broken. Apparently has been 3 months.

William H.  |  First Impressions 
Clasificación:
5.0

No commments

George A.  |  First Impressions 
Clasificación:
4.0

Management is excellent.

veronica h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latoya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D.  |  Overall Experience 
Clasificación:
5.0

This location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.

Steven G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Florine E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M.  |  Overall Experience 
Clasificación:
5.0

Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!

Patricia S.  |  Overall Experience 
Clasificación:
5.0

Clean, staff was happy, polite, helpful! Just great!!

Patricia S.  |  First Impressions 
Clasificación:
5.0

Thankyou for helping me .

ALAN R.  |  First Impressions 
Clasificación:
5.0

Great staff

Craig B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER G.  |  First Impressions 
Clasificación:
5.0

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I've ever encountered.

Bruce G.  |  Overall Experience 
Clasificación:
5.0

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

SHERYL S.  |  First Impressions 
Clasificación:
5.0

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Teresa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly customer service. I would recommend this to my friends

Monica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allynn D.  |  Overall Experience 
Clasificación:
4.0

Need more desk help. Stood in line multiple time due to only one person at the desk

David L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice G.  |  Overall Experience 
Clasificación:
3.0

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Glen W.  |  First Impressions 
Clasificación:
5.0

The staff were terrific!

Landi D.  |  Overall Experience 
Clasificación:
1.0

The building flooded and damaged my items

Emerald S.  |  Overall Experience 
Clasificación:
4.0

For climate control it was very hot inside on the 2nd floor

CURTIS D.  |  Overall Experience 
Clasificación:
5.0

The staff went out of their way to be helpful to me.

Bruce G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kamilah M.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful!

Charles D.  |  Overall Experience 
Clasificación:
2.0

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

AUSTIN G.  |  Overall Experience 
Clasificación:
5.0

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Deanne V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELISA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena L.  |  Overall Experience 
Clasificación:
5.0

I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)

Trista H.  |  Overall Experience 
Clasificación:
5.0

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I've been using uHaul for over 20 years and this group is the best I've ever had experienced before.

Luis M.  |  First Impressions 
Clasificación:
5.0

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Olufolajimi A.  |  Overall Experience 
Clasificación:
5.0

Employees were very friendly and helpful and capable.

Craig C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tana e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlton w.  |  Overall Experience 
Clasificación:
5.0

Very professional

Gary S.  |  First Impressions 
Clasificación:
4.0

The only problem is lack of space. But that's good for U Haul not for people needing a specific size

Catherine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KYRA N.  |  Overall Experience 
Clasificación:
5.0

Cody and his team are phenomenal.

FRED L.  |  First Impressions 
Clasificación:
5.0

I love uhaul…Attendants were super friendly and courteous

ANGELISA S.  |  First Impressions 
Clasificación:
2.0

I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.

FORREST T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia A.  |  Overall Experience 
Clasificación:
5.0

Kenny - the manager was very helpful. He's got a great business.!!! Thanks and keep up the good work and great service

Cynthina H.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurtisha J.  |  First Impressions 
Clasificación:
5.0

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

carlton w.  |  First Impressions 
Clasificación:
5.0

On site manager Cody Scott is excellent!!

Jennifer S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S.  |  First Impressions 
Clasificación:
5.0

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney s.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful Very friendly and kind

Lisa K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Issac M.  |  Overall Experience 
Clasificación:
5.0

Great Service and very friendly staff

Shyla G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CIRCA c.  |  First Impressions 
Clasificación:
5.0

All is well

michelle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Contrell B.  |  Overall Experience 
Clasificación:
5.0

Crew above and beyond.

KARL S.  |  Overall Experience 
Clasificación:
5.0

If I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

RHONDA S.  |  Overall Experience 
Clasificación:
5.0

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Cynthina H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allynn D.  |  First Impressions 
Clasificación:
5.0

Super friendly staff and team. The manager has always been so great.

Jeffrey H.  |  Overall Experience 
Clasificación:
4.0

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

NICHOLE H.  |  First Impressions 
Clasificación:
5.0

The team was very helpful. Meet all of my moving needs. Gracias

William B.  |  Overall Experience 
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