When I filled out the application to deliver the key, it was reflected in the invoice 10 miles more than the one I traveled. I took a photo of the mileage when receiving and delivering the vans that confirm it. You can also see the tire and engine light on.
JOSE E.Customer Reviews for U-Haul Moving & Storage of Willow Bend
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was over charged at this location and I can't even get my refund back
Melvin D.They had no moving blankets.
BRANDON H.Drop-off was easy! Thank you for making it easy.
India F.The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem
Guy C. | Online Move InThe young man that helped me during pickup was very helpful and made it quick and painless.
Arsenio M.The black guy with the dreads is helpful and cute af. Anthony is a good manager! Give these guys a raise
Alana M.The Service Writer was great, she did her best to get me through the process.
DAVID R.Thanks for your help and your the best
INES M.Nothing!! Anthony the GM and his staff are TOP NOTCH!! Anthony does a GREAT job with his team and even though I don't live close to his location I'll drive out of my way to “always†do business at Anthony's location💯💯💯!!!
RONALD H.Fire the unprofessional and rude manager. Don't try to over charge people and increase employees knowledge of the business in general so they know what they are talking about
Trenton F.At least have a half tank of gas-don't want to have to fill up the first 100 miles
Randall M.Clean facility, easy use and access, staff was helpful and knowledgeable.
THOMAS C. | Overall ExperienceThe person working the pick up desk was extremely rude. I asked if the truck engine was well maintained. She responded with (I don't maintain them, so I wouldn't know. I can give you the dimensions of the truck and that's it) I was really surprised by her response. I considered telling her that her rude response wasn't appreciated, but instead decided I just wanted to get my truck and get out of there. She seems like an extremely unhappy human. Not a good representation of your company at all.
Jennifer G.The Vehicle excellently fulfilled what was expected, very well served.
kelvis L.The return process is great.
David K.Sometimes waiting in line
Rodolfo D.Great and professional service!
deborah S.Bueno
ZIA Z.All in all the facility and employees were fine. I didn't like being told There wasn't a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn't negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn't go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn't slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.
TODD F. | Overall ExperienceMake sure trucks requested are available please by always have an extra of each size in reserve.
Martin M.Anthony and the team were of great help. Anthony communicated well, worked with me and provided me with a great customer experience.
Eugene K.Initially was given a truck where the gate for the trunk wouldn't close without a huge amount of force. The guy jumped off the back platform holding the rope using his entire body weight with gravity to get the thing shut after I couldn't on my own. Also there was no dolley and had to go get it myself. I ended up trading trucks because I was worried I would not be able to do the jumping body throw action the worker had to use to get it shut and this would put my items at risk. Never seen the lack of compassion or customer service. Also ended up getting billed for tolls because the inside person never changed my reservation to the new truck This is the worst customer service experience of my life
Garrett S.The staff was courteous, professional, and helpful.
Steven Z.No improvements necessary. They were all helpful.
GEORGE D.I went few times So e of the staff were very rude But some are helpful and the day we picked up th truck we were helped by an extremely helpful guy at the counter
amit S.If using the key box for picking. Up keys make sure that the locks are on the right box or the code to be used works on the locks. My key box lock code would not open my box and I couldn't get my keys and after 30 minutes of waiting to dove that I discovered that none of the items I was renting were available at the store. Utility Dolly (x2) and furniture blankets were not available. There was no one at the store who could develop any sort of solution and they at one point suggested canceling my order altogether. Not being an option due to moving that day, I suggested getting another truck but the one they gave me was ragged worn and mechanically and functionally inferior to the other truck. I was slowed significantly by something that was supposed to speed up my process. When returning the truck how they got me set up to leave made it difficult to return the truck in a normal way because my ticket had gotten all messed up.
Tyler S.We should get a credit for the dolly we did not get...thx
kevin M.Equipment associate who helps hook-up trailer; help me remember in person to check for moving blankets, etc.
Alan K.The women their were excellent and very efficient, the costumers in front of me were retarded. The team you have there are overworked.
Austin W.long waits, add charges to your invoice, no customer service at all, go find your own truck on the lot, drop off in line no one will help, add extra charges to your invoice
Letitia T.Thank you for being there I appreciate it
Aaron S.Wouldn't take a return...made me wish I hasn't have moved. You figure you're the first interaction and impression a lot of people get of Dallas.
Adelyn O.Everything was great!
katie N.better trucks
Alisha W.Extremely easy to rent - the staff was fantastic. This was on labor day and they were happy and great to interact with.
Katherine H.Employees were great!
Joe C.I have never had a problem here, only ever experienced helpful and professional workers.
Nicholas E.Instead of giving me the key for the lock, they made me buy one which ended up being small and I had to buy another larger one.
Reza P.Staff was very helpful when we discovered a blown fuse in our vehicle preventing the trailer from working properly. With their help we were able to get a new fuse and continue with our reservation.
Katherine S.Remove the $150 damage fee when I caused absolutely no damage to the vehicle. Also give me a dolly when I paid for one.
Kevin R.Extraordinario servicio al cliente
Stephanie H.It was great. Addy and Art was great and very friendly and and courteous and I will definitely be using this location again they where awesome so for me nothing can be improved they where Great thanks for helping me with everything you guys 5 âï¸
Donald N.It started well enough with Phillip, but then it was all downhill from there. The lady that I dealt with picking up the truck, then subsequently dropping it off at this Willowbend location was awful, to the point that my children (who were with me) were surprised by her rudeness. She pretended to think I knew everything about renting a truck, and when I asked about something I just got an eyeroll or a snarky comment. I was told that I needed to return the truck with X amount of gas, which I did, even exceeding past that amount, but was still charged $17.50. I was also charged $30 for exceeding the mileage that I was allowed, which I gladly understood and paid. As I returned the truck (after putting gas in it), the engine light came on. Thank goodness it was close to home. I received a "how did we do" text after I returned the truck, to which I replied about my concerns of being charged for the gas. To date, no one has contacted me or tried to resolve this, even though I had a receipt to prove I had filled the gas tank. Then recently I was sent another text that I had more "Additional charges" because I had used the tollway. Um...this Uhaul establishment is ON the tollway. They never told me I couldn't use the tollway, and when I rented a truck from Penske last year, they told me it would be perfectly fine, and I never got charged. Uhaul, on the other hand, decided to send me these "extra charges" and when I didn't respond to them immediately, they went ahead and charged my credit card on file. I used Uhaul because I needed to move my kids back to college, I didn't really have a choice this year, but I will NEVER...EVER use Uhaul again. They will nickel & dime for whatever they can get, and their customer service is absolutely horrible.
John T.It's always unpleasant to hunt around outside to find someone to help. At the front desk they don't acknowledge customers and let them wait longer than needed. But when I need a truck I can get a truck so I guess, whatever, right?
Martin B.N/a
Nicoscia R.The General manager Anthony Summerfield needs to be trained better in customer service. Did not greet me. He was too busy instructing a seemly new employee. His attitude was take or leave it. He explain the link that you will get to look at the vehicle. If I miss something I'm liable. If I pull off without completing the link I'm liable. So the van is out there on the east side. I told him this is not the way customer service has been. He said that's the way it's been done for 70 years. I told him they had no links 70 years ago. If this person is the leader then he is grooming the staff to rude and non caring. You can call me at 214-232-5555 Kevin Griffin contract #27330719
Kevin G.Need one more person at the counter to help the flow go better. Otherwise a great experience.
SUSAN H.The GM there is very helpful and friendly.
chris M.the truck was in poor condition, but it ran OK, the back door was difficult to close, the truck interior was dirty, but the biggest issue was I was overcharged for mileage- I was billed 43 miles, I filled up the tank to full, but only drove the truck about 7 miles-
David W.Uhaul inept ability with managing their reservation system cost me a significant amount of time and money to get my move back on track. Starting the fiasco, I arrived an hour early expecting to use the digital check-out only to find that it was unavailable. I had to then wait in an hour-long line only to be told that my reservation is unavailable and there are no more trucks of any size at that location or surrounding ones until much later that evening. In turn, I then had to reschedule my movers for a rescheduling fee. Finally, after returning my U-haul within the 24 hour reservation, the rep wouldn't check it in until the next morning and U-haul increased my rental charge. I am fighting this through U-Haul and my credit card.
Jieke X.Have authorized uhaul “businesses†have specific overnight drop off access. OR say that some businesses will not let you drop off truck if after business hours.
Rene A.Exceptional customer service!
Monique J.Never again will I use Uhaul!!! My key accidentally got packed, I went to the back to see if they had a spare key. They told me NO and that I would have to call their roadside assistance and have a key made. And it would cost $287. I waited over an hour to get ahold of the roadside assistance then another hour to get the key made. What really upset me was when I returned the truck they told me the key was lost earlier that week and they gave me the spare key they had. I can't believe they didn't make one before they handed the vehicle over. So I got stuck paying $287 for them to now have a spare . When I find the key…. Guess it will be a reminder to never use them again!
Jeralyne B.It takes too long to initially log into the UHaul site. Once it, things runs smoothly ... but it takes a very long time to enter the system once user/password are entered. Please fix this.
JACK G.Simple turn in
Raymond N.Getting the uhaul took entirely too long. Line was long and not enough people there to help. We stood in line for over 40 minutes
Erin E.She liar to me charge me more money
Legbaa G.Excellent Customer Service!!
QUINTON L.fast and easy, thank you
Dale O.I don't normally leave feedback but this experience was horrible. I rented a 5x8 utility trailer over the phone. I came in to get the trailer, provided my info and gave my credit card. I was given the contract and told to go out to the lot and Austin would be out to get me hooked up. 5 minutes or so go by and I see an employee walking the opposite direction. I said excuse me sir, the gentleman turned around and I asked if he was Austin. He said he was. I said ok great, the lady inside said you would be able to hook up the trailer I rented. His response was "I'm too busy" and he walked off. Wow, I was shocked at his attitude and horrendous customer service. I went back inside and told the lady what happened. She said she would take care of that and asked me to go back out to the lot. 5 more minutes go by and another employee came out to hook up the trailer. No further incident during the pickup. Then the afternoon before my trailer was due I called the store and asked if it would be possible to keep the trailer and extra day. The lady looks up my reservation then tells me that someone else had reserved that trailer for the next day so I would be unable to extend it. I asked if she had other 5x8 utility trailers available for that day and she said she had a few. I replied and said ok great, would it be possible to reassign one of the trailers that wasn't reserved to the reservation on the trailer I had so I could keep it the extra day. She rudely said "No, that wouldn't be fair to the other person". I said ma'am you have the exact same trailer available so why would that be unfair? She said "You signed an agreement saying that you would return the trailer by 9:30am so that's what you need to do". I was stunned. I ended up bringing the trailer back that night instead of the next morning. At the drop off location I waited at least 15 minutes for someone to acknowledge my trailer. By that time I already unhooked it myself. When the employee came up to me I notified him what the lady said to me on the phone and he did provide a reasonable explanation as to why they couldn't reassign the trailer. He said Uhaul's reservation system sucks and once it assigns a unit to a reservation you can't reassign it without losing the reservation. To whoever that reads this.... why would you not fix this very simple issue??? I can't be the only one that this has happened to. How much money are you losing from people who would extend their rentals?! Overall this has been the worst uhaul experience I've ever had. I will never return to the Plano / Dallas Parkway location and may never rent from any of your locations again. Poor Poor Poor!
RANDY E.Shout out to Phillip Hayes and the entirety of Willow Bend U-Haul. They did amazing work and helped me out tremendously with my needs, especially with my deadline. I made the trip, Phil! And Taylor Ruiz (Cruz?) at U-Haul Richardson for modifying my hitch. I really appreciate the service.
demetrick D.UHaul double charged me. Instead for 1 day they charged me for 2 days. Staff could not provide refund, hence I had to wait to talk to manager. Refund amount was incorrect. Truck maintenance is poor, made a lot sounds when driving the truck.
Upendra G.Didn't get my 12 dollars back
Latoya K. | First ImpressionsCustomer service was great the guys were awesome helpful
KARIMA L.The truck given was missing a gas cap. The folks at the facility were aware of it, and nice about it. They said it was the only truck available for me. This is all fine, but I don't appreciate being up-charged for gas when I was not willing to fill up the tank back to the right spot when there was an issue with the gas cap. They said it would be fine and it wouldn't spill out but I didnt want to discover that for myself.
WilliamReid C.😊😊😊😊😊 Thanks All you guys.
BRIDGET R. | First ImpressionsPhillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.
Brianna L. | Overall ExperiencePhillip and all the staff were very polite and helpful. They assisted me with all my needs.
Brianna L. | First ImpressionsMissing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.
ELIAS P. | Overall ExperienceThe guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!
WYNN P. | First ImpressionsAnthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!
ROGER D. | First ImpressionsElevator broken. Apparently has been 3 months.
William H. | First ImpressionsNo commments
George A. | First ImpressionsManagement is excellent.
veronica h. | Overall ExperienceThis location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.
Steven G. | Overall ExperienceGreat facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!
Patricia S. | Overall ExperienceClean, staff was happy, polite, helpful! Just great!!
Patricia S. | First ImpressionsThankyou for helping me .
ALAN R. | First ImpressionsGreat staff
Craig B. | Overall ExperienceAll members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I've ever encountered.
Bruce G. | Overall ExperienceThe manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.
SHERYL S. | First ImpressionsVery pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.
Teresa J. | First ImpressionsVery helpful and friendly customer service. I would recommend this to my friends
Monica G. | First ImpressionsNeed more desk help. Stood in line multiple time due to only one person at the desk
David L. | Overall ExperienceIn spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.
Glen W. | First ImpressionsThe staff were terrific!
Landi D. | Overall ExperienceThe building flooded and damaged my items
Emerald S. | Overall ExperienceFor climate control it was very hot inside on the 2nd floor
CURTIS D. | Overall ExperienceThe staff went out of their way to be helpful to me.
Bruce G. | First ImpressionsThe staff was very helpful!
Charles D. | Overall ExperienceCustomer Service was great, but my truck was a death trap that got HORRIBLE mpgs.
AUSTIN G. | Overall ExperienceMs. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!
Deanne V. | First ImpressionsI have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)
Trista H. | Overall ExperienceRosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I've been using uHaul for over 20 years and this group is the best I've ever had experienced before.
Luis M. | First ImpressionsIt was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !
Olufolajimi A. | Overall ExperienceEmployees were very friendly and helpful and capable.
Craig C. | First ImpressionsVery professional
Gary S. | First ImpressionsThe only problem is lack of space. But that's good for U Haul not for people needing a specific size
Catherine M. | First ImpressionsCody and his team are phenomenal.
FRED L. | First ImpressionsI love uhaul…Attendants were super friendly and courteous
ANGELISA S. | First ImpressionsI reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.
FORREST T. | First ImpressionsKenny - the manager was very helpful. He's got a great business.!!! Thanks and keep up the good work and great service
Cynthina H. | Overall ExperienceThe staff was amazing! So friendly and helpful. So impressed and will never go anymore else!
Thomas W. | First ImpressionsSuperior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.
carlton w. | First ImpressionsOn site manager Cody Scott is excellent!!
Jennifer S. | Online Move InI ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.
whitney s. | Online Move InEveryone was helpful Very friendly and kind
Lisa K. | Online Move InGreat Service and very friendly staff
Shyla G. | Overall ExperienceAll is well
michelle h. | Overall ExperienceCrew above and beyond.
KARL S. | Overall ExperienceIf I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!
RHONDA S. | Overall ExperienceKen, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!
Cynthina H. | First ImpressionsSuper friendly staff and team. The manager has always been so great.
Jeffrey H. | Overall ExperienceGreat experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.
NICHOLE H. | First ImpressionsThe team was very helpful. Meet all of my moving needs. Gracias
William B. | Overall ExperienceAnnabelle was fantastic
Darrian G. | Online Move InN/C
KENDRICK C. | First ImpressionsAlthough I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.
John Z. | Online Move InClean as a whistle, friendly staff
TRENT K. | First ImpressionsKammeton needs a little more training, but managed to take care of me.
David L. | Overall ExperienceCody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.
Brittany G. | Overall ExperienceVery professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!
dennis r. | First Impressions