No help n locating the truck - took 20 Minutes to find it. Then we couldn't get the mirror adjusted - again no people around to help.
Jennifer A.Customer Reviews for U-Haul Moving & Storage of Willow Bend
Testimonials From Recent Customers
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😊😊😊😊😊 Thanks All you guys.
BRIDGET R. | First ImpressionsPhillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.
Brianna L. | Overall ExperienceThe guys working were very helpful.
marlaina B.There was no dolley in the truck and them employees had no interest in going outside to inspect the truck with me. I didn't realize it was missing until I got to my sons apartment 21 mikes away to move furniture, a washer and dryer off of the third floor. I'm sure you can imagine how much fun that was
matt M.Check the glove department there was a bag of McDonalds left in it. The seats need to be vacuumed. I reserved for three days but accidently put 3 hours, the associate went out of her way to make my rental workout. Very accommodating. Thank you.
DAVID R.Better customer service
Temika H.Friendly staff and easy checkout.
Glenn R.The truck ran great. Only bad thing was someone had completely stunk up the cab with cigarette smoke.
Phillip L.Austin was very nice, knowledgeable and professional
Crystal W.Pete was great to help hook up the trailer!
James F.Staffs were friendly and very helpful.
Chulhee K.Amazing experience
Rayjean S.The U-Haul app failed me during pickup, I clicked to start the process, and I got a blank screen. Good thing the store was open! They took care of me.
Lee W.Very nice Vietnamese American woman was very friendly and helpful in getting us pads when other reps said none were available
Kenneth H.check is staff could be more friendly, did a good job but not too friendly
Jay K.Service was excellent
Ogagaoghene I.Cory was extremely helpful. Great service!
JEWELIA G.I appreciate the service. It was easy to pick up and drop off. Very affordable!
Shelita T.It's not this locations fault uhaul switched my location with no notification because the location I wanted didn't have the equipment I needed. When I arrived they still didn't have my equipment. The people at this location were super nice but not having what I needed was a real inconvenience to my move.
Brooke M.Phillip and all the staff were very polite and helpful. They assisted me with all my needs.
Brianna L. | First ImpressionsNight lights too poor. Also when these were on the dash board light goes off. I had to use external light to know my real speed and track gas tank. Finaly, in my reservation I selected 2 Dolly, some pads that were not available or guaranteed in the location. O had to go to other uhaul location. In that location they told me that equipment should be guaranteed in the reservation as well.
LuisArturo I.messages or issues could be confirmed or receipted via email or text, but the overall experience was great with the people working at this location very nice and capable.
JOAN L.Only negative was the trailer wreaked of Marijuana from the previous user. Not sure how they managed that.
Jeff R.I reserved my truck for mobile pickup. YOUR D**M MOBILE PICKUP SYSTEM WAS DOWN, causing significant delays in my use of the rental/mover services purchases. While location service was solid, I will consider other rental providers in the future given your poor systems/call center customer service.
CLARENCE E.I had reserved a dolly and some furniture blankets online, but they weren't available when I came to pick up the truck. Idk how you fix that outside of buying more equipment? better planning? no biggie, y'all got this
Amanda H.Excelente servicio. Gracias.
Luis C.Just did mobile drop off
Kirsten K.Addie was absolutely amazing. She was kind, personable and helpful.
Michelle D.Awesome service awesome location, the staff is very kind and pleasant. I will definitely recommend this location to everyone.
Lolita R.They were extremely unhelpful. When I asked for an itemization of my bill, they showed me an invoice that wasn't itemized and they were borderline argumentative when I pointed out that I couldn't actually read the specifics of what I was being charged for when viewing it. The Tow Dolly they assigned me was rusted, and they had to set me up a with a different one when I rejected it and took photos. I paid for team members to install the Tow Dolly for my car and they were unprepared for the task; they called another employee on their cell phone to walk them through the steps. They also set up the Tow Dolly on the 20' truck where it was blocking other customers who were then rushing me to get out of their way so they could leave. It was a stressful and irritating experience overall.
christian K.Your customer service needs improvement. That front desk fat lady she's so RUDE, unprofessional, NO customer service what so ever. Y'all stole my money. I'm NEVER coming back & I won't be recommending this place to No ONE.
Sophia S.Only negative…water spots all over side mirrors…had to stop to clean_
Pam R.Dear U-Haul my contract number 15749599 under the name Abla Sallam. , The truck was rented for one day , charges was 71.35 included $10 for insurance , it looks like it has been a mistake. I have been charged for two days and $20 for insurance, please you can fix the mistake and refund my credit card the charge for one day, thank you very much
abla S.Poor service all around! Just looked at reciept after returning rental 25 minutes before scheduled drop off time,"yesterday," and they charged me an extra day! And unlike other facilities I've rented from I didn't get my retured email while on premises before leaving. Employees to worried about visiting one another and using their personal cell phones whilest facility is backed up! This was a 3 day rental and upon pickup and return it was difficult FINDING someone to assist! I will NOT return to this location!!!
MIKAILA N.The mileage was completely off
Amit S.All is good!!
Mayra D.Very helpful friendly! They were great.
Brian H.Address, was Great!
larry W.The vans should be cleaned inside the cab between uses
Richard S.Customer service provide by Anthony and team was above and beyond. From helping with extra packing supplies to last minute changes in the reservation, Anthony was flexible and friendly through the entire process. Moving cities and states is especially stressful, the experience I had with Anthony and Willow Bend Uhaul eased our minds and made the move a little less hectic.
Patrick D.The staff need to be properly trained. The service rep I had was completely incapable of getting customers in and out in a timely manner. She struggled with basic computer skills which more than doubled the time needed to get the rental.
Jennifer K.Exelwnt
Elvis A.We had a very wonderful experience and our sales person Cory was so professional and helpful. We were so thankful for his caring spirit. Cory you rock God bless you
DONALD H.The truck that I rented had multiple problems. For one the guy who pulled it up after having to be asked about said truck left the passenger door partially opened. In addition the warning on the truck's system was constantly on telling me it needed service. The worse part were the shocks of the truck that caused me to become nauseous after driving for more than 15 minutes. Overall I do not plan to rent a uhaul again.
Grant H.The manager of this store is an asset to your organization and always polite, helpful and courteous!!
Christopher E.provide more staff support for your GM - Anthony Summerfield and bring attention to associate- Kara Milledge - who think's its perfectly fine to make/take personal calls on her mobile phone-speaker while assisting customers with rental agreement and payment. **though I understand that some personal matters cannot wait, this was not it (associate was on the phone trying to register her mom's car with her apartment complex). associate had an attitude from the beginning of the transaction and when I realized that she was rushing my request so she can take her personal call, I asked if she should be doing that while helping customers, she bluntly answered yes. I asked to speak to the GM and she pointed to a guy that was next to her and had been helping customers since I got to the store non-stop. the GM apologized but it was clear that he had very little control of the situation and was possibly short staffed. *** I mentioned this to a family member who rented from this location months ago and he knew exactly who Kara was when I mentioned the associates attitude. clearly this is not the first time this happens.
danae G.I made a reservation at the lewisville location with the general manager and he did not inform me that my reservation would end up at another location. This was very inconvenient as i had to drive 15-20 miles out of my way AND uhaul charges for mileage so that Is very convenient for them right? Lewisville to Plano was out of my way.
Thomas M.I was over charged so went back and manager says the system automatically charges for an additional day if they employee doesn't enter it correctly. He said he took care of it but I'm still waiting on my credit to show up.
Glenn T.Fabulous team at this location! Anthony continues to do a superb job; they're a well run unit. Can't say enough good things about Addie, Kara, Philip and all the rest of the folks.
gordon B.Great customer service! Will recommend!
Daniel S.I regularly use UHaul for my small business and am happy with the service. I always use the mobile check-in and prefer it. However, logging into the website is a problem - it does not move quickly. There is a noticeable delay when first logging into the system. During my last visit, I was unable to log into the UHaul site and had to go to the counter to rent the truck. When I returned the truck after business hours, the same issue existed: I could not log into the system to turn the truck in. I restarted my phone twice and the problem persisted. I had no issues logging into other site (I tested it to make sure it wasn't my phone or service). As a regular customer, I would respectfully ask that the company fix this issue. Why make it difficult for customers to do business? Thanks, Jack
JACK G.Waited almost an hour for vehicle… and as I was driving away… it has low tire indicator! They do not have enough people working to take care of the customers… it's sad to me… because I have not had this experience previously. The gentleman checking me out for was very nice… they need more staff!
NANCY H.Ensure that when a customer is contacted and advised what location the equipment is to be picked up, that your traffic department has actually completed the scheduling in the system to ensure that. A customer does not need to go to the location they were directed to go to, to only find the equipment was not set up for that location. That is frustrating and very inconvenient when most customers are on a timing deadline.
MELODY H.The crew in Plano Texas went above and beyond to ensure our ride was a safe one. Great office, great workers. We were so happy to use their office. THANK YOU!
William P.The poor guy working there Saturday when I picked up my van was literally the only one checking people in. There was a line of 10+ people. The app didn't work until I got to the front of the line where it tells you to expedite the line (that doesn't work well by the way) it's better to have the keys in the lock box because workers and clients don't appreciate the interruption when the app tells you to skip the line. You didn't have an option for the van. It was ok though I wouldn't say clean, nor was it full of gas.
jill W.I arrived 3 hours early for my rental because that turned out to a more convenient time than the time I reserved. The clerk said he didn't have a trailer to rent me at the time and that I'd have to come back at noon. I left annoyed and called the main number; The rep found a trailer to rent me AT THAT LOCATION, so I went back to the store and was able to get the trailer. The original clerk actually told me was displeased with the phone rep for reserving the trailer for me because it made him have to rearrange things! What he should have said was "Oh, great! I'm sorry the phone rep figured about a way to help you out!" Instead, he was annoyed that I got a trailer that morning. He ended up being helpful, but I was very surprised by his unwillingness to help when I first arrived and then even more surprised by his comment.
David C.Easy directions for contactless transaction.
Jessie A.Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.
ELIAS P. | Overall ExperienceYour after hours drop off software was not working smoothly. Finally got it to work.
Douglas J.Overcharged. Stop overcharging your loyal customers
BISOLA A.My only issue is I had to go searching for my truck. There's not a lot of places to park. Also, the gas wasn't where it was supposed to be. I got it corrected though.
Clayton B.Uhaul Team made the check-out process quick and easy. Office and site overall was clean. Would definitely recommend this location over other sites.
scott H.The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!
WYNN P. | First ImpressionsAnthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!
ROGER D. | First ImpressionsElevator broken. Apparently has been 3 months.
William H. | First ImpressionsNo commments
George A. | First ImpressionsManagement is excellent.
veronica h. | Overall ExperienceThis location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.
Steven G. | Overall ExperienceGreat facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!
Patricia S. | Overall ExperienceClean, staff was happy, polite, helpful! Just great!!
Patricia S. | First ImpressionsThankyou for helping me .
ALAN R. | First ImpressionsGreat staff
Craig B. | Overall ExperienceAll members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I've ever encountered.
Bruce G. | Overall ExperienceThe manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.
SHERYL S. | First ImpressionsVery pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.
Teresa J. | First ImpressionsVery helpful and friendly customer service. I would recommend this to my friends
Monica G. | First ImpressionsNeed more desk help. Stood in line multiple time due to only one person at the desk
David L. | Overall ExperienceIn spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.
Glen W. | First ImpressionsThe staff were terrific!
Landi D. | Overall ExperienceThe building flooded and damaged my items
Emerald S. | Overall ExperienceFor climate control it was very hot inside on the 2nd floor
CURTIS D. | Overall ExperienceThe staff went out of their way to be helpful to me.
Bruce G. | First ImpressionsThe staff was very helpful!
Charles D. | Overall ExperienceCustomer Service was great, but my truck was a death trap that got HORRIBLE mpgs.
AUSTIN G. | Overall ExperienceMs. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!
Deanne V. | First ImpressionsI have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)
Trista H. | Overall ExperienceRosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I've been using uHaul for over 20 years and this group is the best I've ever had experienced before.
Luis M. | First ImpressionsIt was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !
Olufolajimi A. | Overall ExperienceEmployees were very friendly and helpful and capable.
Craig C. | First ImpressionsVery professional
Gary S. | First ImpressionsThe only problem is lack of space. But that's good for U Haul not for people needing a specific size
Catherine M. | First ImpressionsCody and his team are phenomenal.
FRED L. | First ImpressionsI love uhaul…Attendants were super friendly and courteous
ANGELISA S. | First ImpressionsI reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.
FORREST T. | First ImpressionsKenny - the manager was very helpful. He's got a great business.!!! Thanks and keep up the good work and great service
Cynthina H. | Overall ExperienceThe staff was amazing! So friendly and helpful. So impressed and will never go anymore else!
Thomas W. | First ImpressionsSuperior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.
carlton w. | First ImpressionsOn site manager Cody Scott is excellent!!
Jennifer S. | Online Move InI ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.
whitney s. | Online Move InEveryone was helpful Very friendly and kind
Lisa K. | Online Move InGreat Service and very friendly staff
Shyla G. | Overall ExperienceAll is well
michelle h. | Overall ExperienceCrew above and beyond.
KARL S. | Overall ExperienceIf I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!
RHONDA S. | Overall ExperienceKen, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!
Cynthina H. | First ImpressionsSuper friendly staff and team. The manager has always been so great.
Jeffrey H. | Overall ExperienceGreat experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.
NICHOLE H. | First ImpressionsThe team was very helpful. Meet all of my moving needs. Gracias
William B. | Overall ExperienceAnnabelle was fantastic
Darrian G. | Online Move InN/C
KENDRICK C. | First ImpressionsAlthough I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.
John Z. | Online Move InClean as a whistle, friendly staff
TRENT K. | First ImpressionsKammeton needs a little more training, but managed to take care of me.
David L. | Overall ExperienceCody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.
Brittany G. | Overall ExperienceVery professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!
dennis r. | First ImpressionsVery accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.
Martha L. | First ImpressionsGreat customer service.
Terry J J. | Overall ExperienceMy dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.
Troy B. | Overall ExperienceKeep up the good work.
KENNETH S. | Overall Experience