Prices are very high obviously than I had the truck it was supose to be for two days and I get a call after one day saying that I needed to bring the trucks back cause there was a reservation for it not ok with that at all not very happy at all
mellisa W.Customer Reviews for U-Haul Moving & Storage of Williston
Testimonials From Recent Customers
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Nothing! You are a great company, we broke down with the trailer and you all had it towed and put us in a hotel and got us a new trailer, excellent customer service we couldn't be happier with you all! Thank you so much
Patrick S.Have the unit in the town where you make the reservation instead of having to drive 2 hours to pick it up.
Troy G.Horrible experience. Was told we couldn't add 2 more uboxes on our reservation. Told had to do separate reservation for other 2 uboxes. Ended up.getting charged way more than told and shipped my boxes separately instead of all together like we were told. A bunch of our belongings are dented and scratched and damaged too. Extremely upset...
Ashley T.The pins were bent and broke on the lift gate, when I dropped it off it would NOT let me unless I clicked on a cleaning fee if $15. It did NOT need cleaned cause I had already do it took pics and submitted but it still made me click and pay in order to drop off.
Faith H.The lady that helped me was excellent!!!
Costin H.My frustration is not with this location but the answering service that booked the rental at the wrong location.
Edward G.Fix seals on doors I rented an enclosed trailer for a reason
carl F.Include items requested
Justin R.So many things went wrong, my reservation was canceled by accident by some customer other than me without my permission on my ~$300 rental, so I was returned the money and had to get it UN-canceled. I was sending a liason to do all of the driving and transportation as I was out of state so I called to assure they can still charge MY card and not my friends card. I spoke with 3 seperate people who confirmed they left a note saying they would charge the card on file. They did not... getting the u-haul apparently something was wrong with the order agreement as my friend was given the wrong info for a completely different trailer because they had messed surging up, so when it came to return the product we had the wrong agreement paperwork because our trailer number was not the same. We were sent 4 OF OTHER PEOPLE'S AGREEMENTS if completely different items before receiving the email for ours when trying to return this trailer. It seems like they dropped the ball at every single chance they could manage to do so, so pretty poor.
Alec C.got there to place door was close and knock the a couple times no body answer, make the phone call and finally she came out never explained about the problem on the door, she never smile or friendly, i think she needs customer service classes
Alberto G.this auto transport was in excellent condition, i have rented two u haul trailers in the last month and have had to travel almost five hundred miles round trip to pick these units up. i find this unacceptable. I understand the contract wording but this was a major inconvenience, in terms of money and time.
Allen henry O.Great service but it was dirty on pickup due to washer being broke
David B.Everything was clean, safe and accessible. Staff efficient and effective. The only issue I had was that when I rented the unit I only paid for the standard use of hours of the storage unit. I needed to pay that extra fee to access the unit after those hours and it was after normal business hours when I called to add that on. I did reach a live person rather quickly, however they left me on hold for 45 min and didn't really know how to help me.So I suppose that later access just wasn't in the cards for me. Everything was good
Vittoria P. | Overall ExperienceTrailer WAS in good condition, generally, but very dirty inside and out. In fact some of my furniture got black stains on the fabric. I realize it's a rental vehicle, and I don't expect it to be perfect. But some basic cleanup â€" washing the interior of the trailer, as well as the exterior, is not difficult to do, and very appealing to someone that's considering paying a fair amount of money for its use. It's like someone giving you a rental car that's not washed, has trash inside, and generally looks beat up. It would be a bit disenchanting, to say the least.
roger J.Just insure the units are cleaned and ready to go at pickup by customer. However I am not complaining. The service was most appreciated. Gracias.
Doug P.Clean up location, improve phone etiquette, make an effort to engage customer in a positive manner.
Mike M.Got in and out quickly, staff was friendly and truck was in good shape
Vanessa B.Aisha did a great job. Rental was quick and easy, return was super fast and smooth. Overall, great experience.
Philip H.I only wanted the Uhaul for 24 hours, I was charged for 3 days.They said I wasn't able to rent it for one day! I never heard of that!! I had to drive for 8 hours with my emergency flashers on, because the lights on the Uhaul trailer went out. 15 minutes after I was on already on my way home from and to Wyoming.I had to buy a extra light and connecter for the trail and that wasn't the light problem have my hummer. I even had my light connection tested/checked on my hummer . It was all working correctly. Imagine getting caught in a snowstorm with no lights and hearing a flash or blink on and off for eight hours! I won't use Uhaul ever again. After this! I feel lied to and ripped off
Jacqueline Gwynn D.El personal como el lugar esta muy bien pero tengo in detalle cuando lo reserve me cobrarin la renta y cuando llege en el sitio donde estoy s hora me Ivan a cobra nuevamente pero Gracia a la person de la oficina atreglo todo
german l. | First ImpressionsEverything was great. Service staff was friendly and Aisha is amazing, yall should give her a raise!
trenton W.Nada
Robin P.Always nice and friendly.
Lynn M.Great experience, top notch service
TRAVIS L.The women in front was great got us in and out with what we needed fast. Same women when returning and she did the same . Simple fast and easy.
Felicia H.I love the couple that run this place.. They're very helpful and work very hard together to give the customers a very good experience. I come here all the time to rent trucks for my business. They never disappoint. Highly recommend this place.
JOHN M.Williston U-Haul is the most helpful and friendly U-Haul I have ever been to
Jennifer K. | First ImpressionsPicked up from the Williston location and was told everything was good to go. After loading the trailer, we double checked the light hook ups to find out that it wasn't ever connected! We had planned to leave early AM so lights on the trailer was a must. Thinking it would be a quick “just plug it in†fix we realized that our truck needed and adaptor. Nothing was open at the time we had planned to depart so we were delayed SEVERAL hours, thus starting off our trip on a very sour note.
Melissa A.The day and night before our original drop off date Williston got snow and lots of it. My Wife had never driven in the snow/ice. Being a truck driver for the oil fields I'm used to it so I didn't feel comfortable having her drive the truck empty with an empty car hauler behind it on the icy roads. I had to work an unexpected 48 hour shift so the truck was returned 2 days later out of caution not convenience. We communicated all the to the drop off location and Asia's answer was “return the truck in an hour and a half or you'll be charged!†So at drop off I had $132 charge on my account and another $50 charge (never even got a receipt for that one!). Two days later $108 was refunded back to me. These people need training on how to treat people! I'm still not understanding what the extra $50 was for and why I wasn't refunded the entire $132!
Brandon S.Counter girls were great.
Paul L.Nothing. I love coming here. Super friendly staff and very clean equipment. They always have what i need.
JOHN M.Clean, safe and very friendly staff. Highly recommend you use this facility.
Jamie H. | Online Move InJacks
Matthew W.Fresh Cookies, or Coffee in the Lobby!
Chris K.I drove 11 miles total and I did not look at gas gauge. I noticed how low it it was and called the store immediately. They said they get lower gas mileage. I was In a new pickup truck rated for great miles to the gallon for a load that probably weighed 300lbs total. I run a food trucking/delivery company with multiple styles of trucks so I know mileage and how to look the type up. I put in 5.03 gallons on way home. I stopped on purpose at that and brought it back and your store still wanted to charge $7.53 on top of it. That truck used less than a gallon with me in it. They removed the $7.53 but this was not the first time I heard of this from Uhaul and this location. So this brand new trucks mileage was less 2 miles to the gallon according to them. So I wasted $15 extra on a vehicle that you all can't fill up properly or check it's gauges. I showed receipt to a gent for the gas transaction. She was nice and just following her job(new agent from when I grabbed it 4 hours before)
Dustin K.The assistant manger was rude disrespectful and not helpful at all, also informed of wrong information. I will not use this facility again for storage or renting of trucks.
SEAN DANIEL A. | Overall ExperienceQuick and easy drop off.
JOHN D.I did not even have to get out of my vehicle to do anything. She inspected the trailer, and to my surprise had it all disconnected when she handed me my receipt and told me you are good to go. The couple that manage this facility really impress me with their knowledge and friendly personality.
DANIEL C.¡Gracias!
Stevenson L.Very knowledgeable and helpful staff! Painless experience from beginning to end. I wouldn't change a thing!
Lyle M.Customer service was atrocious! Worst ever I'll never use them again! They are so rude
Shauna D. | Overall ExperienceRates are unconscionable absolutely ridiculous
WILLIAM W.Everything about the storage was perfect excellent security. Hope was the nicest customer service help you'll ever find. Thanks Hope :)
Valerie C. | First ImpressionsCustomer Service was outstanding !
Valerie C. | Overall ExperienceNo comment
Christina D.I have used uhaul for decades. It has always been a top outfit to work with!
WILLIAM M.We had to pick up the reserved truck at Wolf Point, Montana, even though we lived on Williston ND. This location was very good to work with and good communication.
Stephen M.I rented a 6x12 drove a hr to pick it up it was not there.
Rosealie J.Staff was great and helpfull. Only complaint is the windows and mirriors extremly dirty.
Rashel A.I can not remember their names but they were both great. The newer gal was EXTREMELY nice and got help if she didn't understand. That was very important to me, she was making sure everything would go smoothly. Unfortunately after hours we struggled with the website, BUT, they were super accommodating the next morning. Over all, the experience was super pleasant, will by far be my go to if I ever move again.
Alexis G.Attendant was there when we pulled in and directed us immediately where to go.
Frederick P.¡Gracias!
Tony S.Could have used lighting with in the storage unit it's self. It was very difficult to try and find anything that you were looking for in the unit for lack of lighting in the unit. Also rather expensive rent.
Terrance V. | Overall ExperiencePushy employees, way way overpriced units, never the truck you want to rent.
Rodger G. | Overall ExperienceThx Joanna for all your help !!
Susan V. | Overall ExperienceHOPE AND MATTBARE THE BEST AND WE FEEL LIKE FAMILY WHEN THEY HELP US.
Sonja r. | First ImpressionsAfter renting a moving truck I was reminded about the free month storage! I All personal is friendly and accomadating. They provided me with a hands on tour and facility education. I'm thankful for them.
SAMSON F. | First ImpressionsThe only reason I said no on clean and maintained is because I found that mice had been in my box spring and mattress along with my love seat. Therefore I could no longer use them forcing me to leave them behind.
Bryan H. | Overall ExperienceDrug testing your employees might be a good idea.
Clay G. | Overall ExperienceI would highly recommend, clean, secure and no problems. I rented a unit for 2 years and had no problems
debrah l. | Overall ExperienceMy unit flooded 2xs- and i was treated like ot was my fault. Also- without my permission and not being set up on auto pay they still would run my card.
Tessa F. | Overall ExperienceProfessional friendly and helpful. Storage was clean and setup was conveniently quick. Gracias.
veronica h. | First ImpressionsThe staff could be a little more knowledgeable and less nosey into the personal level of a patron's life. People come here to do business. Each situation should be handled as such. Other than that, the storage facility was very nice, clean, well lit, climate controlled, no pests. Good experience over all.
VAN J. | Overall ExperienceMy only complaint was the alarm inside the building would go off every 5-10 minutes which was ear piercing.
Jose O. | Overall ExperienceVery helpful and friendly staff. My first time using UHaul and really felt taken care of down to the smallest detail.
Julie M. | First ImpressionsThe entire experience went smoothly. From the trailer rental to the storage unit, it was flawless and professional.
Brian G. | First ImpressionsNo issues the months we were there. I'll return if needed in the future.
Yvonne C. | Overall ExperienceConvenient storage options fair pricing
jean b. | Overall ExperienceThey were very good and helpful when I had an issue
Kim L. | Overall ExperienceVery friendly staff. Needed an extra day to get our stuff out and they were very accommodating.
Trisha C. | Overall ExperienceThe staff went out of their way to be helpful
RITA R. | Overall ExperienceStaff were horrible , very unhelpful and a pain in the BUTT! after they were informed i was moving all my stuff out , they put the stores lock on my unit and i had to call the regional manager!
James H. | Overall ExperienceI was extremely upset to find out that I did not get a refund evan though I vacated just 6 days after I was billed for the month. Other than that I loved and have used Uhaul for the last 28 years.
kim H. | Overall ExperienceVery efficient
jeremy m. | First ImpressionsSimple and quick
Brendan G. | First ImpressionsThe guys that helped me get my rental were very helpful and were able to get me set up to where I could store my things in a timely manner. Even with one person still in training, everything was done.
Idell D. | First ImpressionsExcellent staff. Very helpful
darrin p. | Overall ExperienceHorrible customer service
Bailey S. | First ImpressionsYour customer service rep was very easy to deal with and very knowledgeable pleasant experience
Micheal S. | First ImpressionsThe Menolly was exceptional at helping with everything and the staff was kind and responsive.
Paulina B. | Overall ExperienceWe only had this unit for a short time. The staff was very helpful
James R. | Overall ExperienceGreat customer service. Very friendly. Clean facility too.
Kerri B. | Overall ExperienceThe manager always goes above and beyond to help me . This is the best storage facility I have ever used.
Tonya N. | Overall ExperienceWe are so thankful for the U-box system and storage. What a convenient way to move!
Catherine F. | Overall ExperienceYour representative was very helpful and professional. She was absolutely wonderful with her customer service!
Tod S. | First ImpressionsWay Over priced, pay extra a month for 24hr access is just wrong. People who stores their belongings should be able to access it anytime without extra cost.
tommy h. | Overall ExperienceThe manager there is very friendly, and gives very good customer service.
GINGER H. | Overall ExperienceA nice facility, but a bit too pricey for most longer storage needs.
Kevin C. | Overall ExperienceBueno
Jerica B. | ReservaciónThe manager is amazing.
Kelsey M. | Overall ExperienceNo comments.
Ronald A. | Overall Experiencenone
JESUS C. | Overall Experiencena
GILBERT R. | Overall ExperienceExcellent service.
clay t. | Overall Experience