Have a mobile app that actually works, the app does not work at all making it seem like the business was trying to get the $20 "convenience" fee for after hour drop offs.Alexander M.
Customer Reviews for U-Haul Moving & Storage of Williamsport
Williamsport, PA 17701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RAFAEL C.
Only location in the area to rent.Stephen W.
El cliente no dejó un comentario.Jason K.
El cliente no dejó un comentario.Niafisa D. | First Impressions
El cliente no dejó un comentario.Nichole P. | Overall Experience
Great, clean and secure storage. Only recommendation: my auto pay credit card was hacked and my uhaul bull was due the same time . A phone call would have been a great idea, instead a letter was sent snail mail to my emergency contact. So almost a week went by before I learned about this and feared my things would be in jeopardy. A phone call to me immediately would have allayed my fears. Otherwise, the facility and service folks were greatJoanne C. | Overall Experience
The guy that answered the phone was very polite and respectful. I would definitely recommend them to my friends.DEVIN C.
El cliente no dejó un comentario.Kaley L. | First Impressions
Nothing, good experience from pickup to drop off!!Kevin L.
El cliente no dejó un comentario.ERIC A. | First Impressions
El cliente no dejó un comentario.Sherry G.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Mark H.
Staff are friendly and very helpful. I was upgraded to a larger truck, without additional charges, when the truck I scheduled was not available.PATRICK G.
The customer service line to make a reservation is way too long. Over 45min to get a live person!MICHAELC P.
The challenges I faced was the big cracks in the hallway leading to our unit. The parking was not available, because of the u haul trucks. Over all the staff was very helpful and patient. I set off the alarms multiple times until I got the hang of it. I was very happy with the service and would recommend u haul to any one interested. ¡Gracias de nuevo!STEPHANIE S. | Overall Experience
El cliente no dejó un comentario.SHERRY W.
El cliente no dejó un comentario.JASONM S.
Everything greatKelley F.
El cliente no dejó un comentario.JEFFERY G.
El cliente no dejó un comentario.Ida Y. | Overall Experience
El cliente no dejó un comentario.CARA M.
El cliente no dejó un comentario.MICHAEL L.
Pay attention to customer and the equipment you install. Our uhaul trailer detached from our vehicle and the breaking system did not do ploy instead it blew apart! We were in great danger when this occurred!LISA K.
the only problem I had was trying to change the size truck i ordered on line. I thought I was changing my original order but instead I created another order. They straightened everything out when I picked it up but I thought the on line process would be easier.JOHN W.
El cliente no dejó un comentario.NICOLE H. | First Impressions
El cliente no dejó un comentario.Tammy L. | First Impressions
El cliente no dejó un comentario.Jessica B. | First Impressions
First time using UHaul storage in Williamsport . Facility is easy to access. Very clean and organized. I was able to set whole process up online including checkin for the unit which was very convenient .Siobhan M. | Online Move In
El cliente no dejó un comentario.KEVIN B.
Lower your pricesMelody D.
El cliente no dejó un comentario.Holly B. | Overall Experience
Even though I was late bringing my vehicle back here was so courteous and friendly and understanding I meant I meant all the time and quite often thank you for being so understanding U-HaulMargaret E.
Again the gentleman I spoke with was very friendly and professional. He also was quite helpful with some restaurant suggestions which I asked for.Robert T.
El cliente no dejó un comentario.Hanna C. | First Impressions
Great service by everyone and the gentleman handling returns today was great!ROBERT H.
App did not work or browser for mobile check in-not location faultCHRISTIE P.
El cliente no dejó un comentario.Seth L.
The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.nichola p. | First Impressions
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.ADA W.
El cliente no dejó un comentario.erik e. | First Impressions
Tyler was great. Friendly and very helpful and efficient.GARY E.
El cliente no dejó un comentario.Randy W.
Friendly hometown peopleRandy W.
El cliente no dejó un comentario.Johann S. | Online Move In
El cliente no dejó un comentario.NICHOLAS P.
El cliente no dejó un comentario.Zachary W.
El cliente no dejó un comentario.WILLIAM C.
Great serviceHARRY H.
Absolutely nothing they were so patient and helped me with everything because well I don't know much lol they helped me get the right boxes gave me the best advice possible I am just over all impressedERIKA K.
El cliente no dejó un comentario.Ann M.
Some of the staff were not wearing a mask, after traveling long distances I felt I might have been putting them at risk, or them putting me at risk for my move. But other than that they were very helpful and really did a great job of assisting me with my rental.Christian M.
El cliente no dejó un comentario.Carrie K.
Back in January Someone left a cart on the 2nd floor near my unit... it was a Tuesday morning I was in about 8amish, There was no cart near my unit or on the second floor at that time so must of been someone after I had left. I just needed to grab something out of my unit I did not use a cart nor do I have the energy to drag a cart upstairs. I get home 10/11ish that morning. I see there's a voicemail on my phone. The office lady left me a nasty voicemail accusing me of leaving a cart upstairs near my unit. Called back as she was still nasty as I was explaining it wasn't me. I don't appreciate being accused of something I didn't do. I was gonna speak to the manager about this but never did. I'll go somewhere else for my storage needs next time.Jonathan M. | Overall Experience
El cliente no dejó un comentario.Sindja T. | Overall Experience
The worker on staff was very friendly and helpful.Faith C.
My experience with your facility has been very excellent!🙂😃carla S. | First Impressions
El cliente no dejó un comentario.LINDA R.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.KHADIJAH Y.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.Jared S.
El cliente no dejó un comentario.Thomas B. | First Impressions
El cliente no dejó un comentario.MARI A.
El cliente no dejó un comentario.TRICIA T. | First Impressions
El cliente no dejó un comentario.Beverly H. | Overall Experience
Add more D rings in trailers to secure loads betterMICHAEL W.
I had excellent and timely service from start to finish. I would definitely use Uhaul again though I hope I never half to. I would recommend this organization to anyone.Max B.
I don't have anything that needs to be improved.MATHEW N.
Great place for a truck or trailer rental. Everyone there is courteous and efficient in the task.Jonathan S.
Everything is done over the phone, what u need employees for at this locationPAUL M.
El cliente no dejó un comentario.Harry H.
El cliente no dejó un comentario.Michael W. | Overall Experience
El cliente no dejó un comentario.RICHARD W.
Make sure all items ordered are in the truck is nothing I ordered was in the truck I had to go into the building and request all the items which they forgot to put in our truckWilliam S.
El cliente no dejó un comentario.Dave C.
Returned van on 4/18/2021 at 3:40pm when got told the company was open until 5pm. Called every possible number and finally on that following Tuesday I get a call asking to return the van. It has been in their parking lot and got told it was a system error.BENJAMIN E.
Some aspects of the rental process required hands on assistance from reps but overall not badTroy S.
El cliente no dejó un comentario.DOUGLAS Z.
There were about six flies (living) in the cab of the pickup truck. Unusual but fixable by opening the windows. Just makes one wonder about how clean it was to have flies in the cab. Staff was great. The gentleman at return was very nice.Kirk F.
El cliente no dejó un comentario.Linda F.
The front of the van was covered in dirt when I picked it up.Adam R.
El cliente no dejó un comentario.Darren S.
El cliente no dejó un comentario.Michael M.
Servicio al clienteELWYN P.
These guys are top notch. I've rented through this location before and I know the stay on top keeping the rental equipment in good shape. I appreciate their attention to good customer service as well.Krista S.
Very friendlyAUTUMN B.
El cliente no dejó un comentario.JAMES B.
It was quick and easy great service. The staff was a joy to talk to. Very helpful.JOSHUA M.
El cliente no dejó un comentario.JOHN T.
El cliente no dejó un comentario.MICHAEL H.
Check in and check out was greatLolita B. | Overall Experience
El cliente no dejó un comentario.Cynthia L.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.DONNA W.
El cliente no dejó un comentario.AVION W.
Friendly, knowledgeable service. Quick in and out with rental and return.AARON H.
Stop overcharging peopleMonica R.
No improvement necessaryROBERT B.
El cliente no dejó un comentario.Samantha A.
El cliente no dejó un comentario.ASHLEY L.
El cliente no dejó un comentario.MARGARET D.
El cliente no dejó un comentario.Mark R.
Terrible wait time inside and outSteven C.
El cliente no dejó un comentario.Dion M.
El cliente no dejó un comentario.TIA Y.
El cliente no dejó un comentario.GREG H.
Vehicle was not SAFE for the road:(MARK H.
It should not cost extra to have 24 hour access to my belongings.Jennifer H. | First Impressions
I can't say there's any improvement needed. Customer service was great. Craig McCarty was amazing. The store was beautiful and the pick up truck was awesome, brand new Chevy. Was highly!! impressed with the upgraded tow dolly capable of towing my dodge Dakota. Over all 5 stars great job u-haul !TAYLOR H.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.DIANA C.
El cliente no dejó un comentario.John H. | Online Move In
NingunoAndrew V. | Overall Experience
El cliente no dejó un comentario.Gary S.
Staff friendly and helpful. Property clean and well maintained.Jessica D. | Overall Experience
Staff was terrific; polite, helpful, and pleasant. Location was a bit off the chart. Very nice facility.GEORGE M.
The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.Harris B. | Online Move In
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.ALICK M.
El cliente no dejó un comentario.CAROL S.
We picked the vehicle up with 42 miles until empty and returned the unit at 60 miles until empty. The employee made us go drive to the gas station and put 5 gallons in the van. Tell me how that makes sense?Michael F.
I stopped at this UHaul to pick up a tow dolly along my route, and when it came to installing the dolly and placing my vehicle on the dolly, it got a bit rough. The original person who installed the dolly on the back of the truck did a brief inspection, then walked away. Is there not supposed to be an inspection after the vehicle was placed upon the tow dolly? Yes, while I had read the document that was provided upon the creation of my original contract from another location, I was under the impression that once the dolly was attached to the truck that the installer would be there to guide and inspect what we had done after we had secured the vehicle to the dolly. I will keep that in mind in the future if that is not the case. Regardless of the weather (freezing cold) I was expecting better customer service. Not to sound entitled (because that is what this sounds like to me), but if the tow dolly is supposed to be inspected after the vehicle has been installed, and everything is sure to be safe to prevent any issues before or after traveling, wouldn't it be smart to have an inspection after the vehicle attachment?Kimberlee D.
It fu$&ed me when putting gas back in the needle didn't move the whole time very slowly thinking it was. Half full then after I turn the key and off and on it suddenly just spiked full. They have it rigged to screw ppl into putting a full tank of gas In it . I'm gettin my money back one way or anotherJAMES A.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.Brendan O. | First Impressions
El cliente no dejó un comentario.Barbara C. | Overall Experience
Please give Matt O’Neil a raise. Thank you.deanne s. | Overall Experience
El cliente no dejó un comentario.David B. | Overall Experience
Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the bestChristopher A. | Overall Experience
Everyone was always polite and helpful. Nice clean facility.Lynetta R. | Overall Experience
El cliente no dejó un comentario.BARBARA W. | First Impressions
El cliente no dejó un comentario.Kamisha L. | Online Move In
Excellent service, my property was all safe. I appreciate your business.Albania G. | Overall Experience
El cliente no dejó un comentario.LISA L. | Overall Experience
All the workers were helpful and welcoming.Mia W. | Overall Experience
This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that's more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn't actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I'll avoid U-Haul due to service failures at every other step in my moving experience.Ryan M. | Overall Experience
Clean and safe!Jose L. | First Impressions
Thank was great with helping me with my problemsVictoria S. | Overall Experience
Keep up the professional work environment. Awesome job team!Amani M. | Overall Experience
El cliente no dejó un comentario.Christopher F. | First Impressions
Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.Susan B. | Overall Experience
El cliente no dejó un comentario.Carmen P. | First Impressions
Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.David A. | Overall Experience
I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!Meta s. | Overall Experience
El cliente no dejó un comentario.LISA L. | First Impressions
The only reason we cancelled our storage unit was due to a move with more storage.Shawn W. | Overall Experience
El cliente no dejó un comentario.OLIVIA B. | Overall Experience
El cliente no dejó un comentario.Stephanie S. | Overall Experience
El cliente no dejó un comentario.Kenton M. | First Impressions
El cliente no dejó un comentario.ROBERT H. | Overall Experience
El cliente no dejó un comentario.Christie P. | Overall Experience
Thank you for the convenient carts and friendly staff!Johnathan C. | First Impressions
One thing i would like to point out...when I was at the facility to unload my storage unit over the weekend there was a customer there who had several helpers and they all parked their cars in the loading dock spaces so there were none available I had to park up along the main building and cart everything up the side walk This is not fair to other renters who need to use the docksDouglas S. | Overall Experience
I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn't) eat off the floor!Nancy S. | Online Move In
El cliente no dejó un comentario.Mike P. | Overall Experience
Thanks Tyler ❤️Jesse I. | Overall Experience
This place rocks! Tyler, the manager is so sweet and accommodating! He works very hard at is job in order to make sure the customer is happy. He goes above and beyond to be helpful. I highly recommend this place!Kimberly Ann S. | Overall Experience
El cliente no dejó un comentario.Jolee W. | First Impressions
excellent all around experienceJAMES F. | First Impressions
I really appreciate all the time took to help me with a smooth move out.Amy H. | Overall Experience
it was great dealing with the staff at uhaul in Williamsport. Very professionalMike P. | First Impressions
Personal were very helpfuldonald h. | First Impressions
Service was greatAmber C. | Overall Experience
The staff at the U-Haul was very friendly and professional. They tried their best to fulfill all of our needs and I would definitely recommend this facility to anyone looking to rent a storage unit.Dennis d. | Overall Experience
The storage facility was very clean and secure. The staff were very friendly and helpful with any questions I had. I would definitely use this facility again and highly recommend them.Joseph S. | Overall Experience
The short amount of time in which I used the storage unit until I was able to move the staff made it possible to feel safe and at home and for that Thank youStephen B. | Overall Experience
Good storage unitsTammy S. | Overall Experience
Staff was very friendly and the facility was cleanJoseph D. | Overall Experience
We had a situation where the storage unit above had some kind of stored in it. It leaked into our unit and ruined several articles, current staff not helpful, the insurance contact even less helpfulbill g. | Overall Experience
I paid $140.88 and then canceled my storage and "20" inch truck and I was only given $37.10 back of my money THEY ARE HORRIBLE customers have a right to their FULL AMOUNT OF REFUNDTanayah M. | Overall Experience
Great help from general manager ,Tyler. So very appreciated.joyce s. | First Impressions
The Williamsport location needs more car bays. When I was moving into AND out of the unit, I had to park off to the side and then carry my stuff up and down a set of steps to the loading dockAshley H. | Overall Experience
NingunoDante D. | Overall Experience
Very clean facility with a friendly and helpful staff.Kevin W. | Overall Experience
Tyler, the General Manager, was very accommodating with me in dealing with an unconventional situation. I only wish UHAUL made it easier to speak to the local store over the phone.Andrew S. | Overall Experience
The service was amazing very polite staff and helpful i would def use them again for my movimg need such a friendly and respectful staff and always willing to help when it neededChristina w. | First Impressions
ExcelenteRudy F. | Overall Experience
You took money off of my credit card I was under the assumption is 24 hour access your manager does not answer his phone does not get hold of me I am I understand it’s the middle of the night I’m on aCharles M. | First Impressions
Great people. Always giving there 110%Timothy B. | First Impressions
I didn't like not having access to my stuff all the time. With the swipe card access, I feel like there should be a way to give 24/7 access.Jamie M. | Overall Experience
The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.Russell C. | First Impressions
Hands down best customer service I've ever had to work with.Frederick R. | First Impressions
Very professional business... Keep up the great work staff.Amani M. | First Impressions
The employees were extremely helpful, however, I have an issue with the the online registration.Rosa O. | First Impressions
I liked having my things stored at U-Haul and Storage. I felt that they were safe. They were always courteous and friendly.CELIA N. | Overall Experience
VERY Helpful Staff - Always seemed to have Suggestions and OPTIONS that worked for my needs.Steven B. | Overall Experience
Great service glad to be in Williamsport for next chapter of our lives! ¡Gracias!Bruce K. | First Impressions
Had no problems at this Uhaul location everything was smooth from the move in to the move out. This location is very clean and the staff was excellent when we needed help.Sapphire H. | Overall Experience
Disappointed that after checking out with staff and closing my account on a Saturday and being assured everything was fine I was charged initially for another months rent on the following Tuesday.Dan K. | Overall Experience
It was easy to access the storage unitMegan G. | Overall Experience
Nice an cleanDAMON H. | Overall Experience
XElizabeth M. | Overall Experience
Very helpful and pleasant folks .. and the cleanliness of the store and building - and especially the storage locker - is very much appreciated.Steven B. | First Impressions
Great facilityDean B. | Overall Experience
Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.john w. | First Impressions
Great staff, great serviceWALT S. | Overall Experience
Will definitely use again, should the need arise.JOSE P. | Overall Experience
Great place for storage ! Employees very helpful and respectfulCHERILL G. | Overall Experience
Very clean and friendlyAmelia S. | Overall Experience
They were friendly and helpful, making our move much easier.ashley b. | Reservación
Great experience. Will use again.Sharon S. | Overall Experience
You guys were great! Every time I needed assistance, you all were most helpful! Thank you so much! I would recommend you to anyone!! Best wishes, AdeleADELE F. | Overall Experience
njnRichard J. | Overall Experience
Everything was great everyone was great one question do I get any kind refund for not using all the milesVaughn B. | Overall Experience
Excellent customer serviceStephen H. | Reservación
I didn't use the storage capabilities - I had my Ubox delivered within 24 hours of arrival to this facility.HEIDI A. | Overall Experience
Wish more companies provided your level of competence and friendly support.David K. | Overall Experience
This is such a good experience and responsibility for any young adult renting a space at colleges. Very Convenient, Clean, Safe, & Friendly. Easy pay online is available also... thank you!!Sandra R. | Overall Experience
N/CToussaint B. | Overall Experience
Staff was super helpful throughout the entire process, facility was safe, secure, and well-kept. Overall, excellent experience.Ashley H. | Overall Experience
the 10x10 climatized unit was only 6 ft highRichard J. | Reservación
I was very impressed with this storage facility.Nancy Z. | Overall Experience
Servicios adicionales en esta ubicación
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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