Customer Reviews for U-Haul Moving & Storage of Williamsport

2,925 reviews

238 Penn St   Williamsport, PA 17701

(570) 326-5161

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 326-5161

238 Penn St
Williamsport, PA 17701

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Hower 
Rating:
5.0

Customer did not leave a comment.

Cody Voorhees 
Rating:
5.0

Customer did not leave a comment.

Beverly Hunsberger 
Rating:
5.0

You cannot improve as the people did their jobs as should have. They even smiled!

Victor Engel 
Rating:
3.0

I used my cash app card the first day to rent the u-haul needed the truck one more day and the girl said she couldn't run my card that it wouldn't work, so I drove to the business and gave her my card she said it wouldn't work because it was debit card, I said you seriously used this card yesterday and there were absolutely no problem she then proceeded to tell me it's because it wasn't a credit card but we take cash so I pulled the money out at a ATM and gave it to her, then today I took back the truck and magically the card that wouldn't go through yesterday went threw today to pay an extra 9 something for being 2miles over and we made sure the tank was filled a little more than what it should have been

Kayla Lamey 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

Christopher Joshua 
Rating:
5.0

Customer did not leave a comment.

Richard Kurtz 
Rating:
5.0

Im still waiting on a response as i got overcharged claiming on return that i used two trucks

DANIEL VANDERVELDE 
Rating:
5.0

We utilized this location for our recent out of state move, we rented a storage space, 2-UBox’s and not sure how many trips to this location to buy boxes. I meet many different employees and they all were great extremely knowledgeable and very customer friendly. They helped make a moving experience less stressful. ✌🏼

Russell Clementoni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Allen  |  Online Move In 
Rating:
5.0

Very friendly and knowledgeable. Fast and reasonable.

Linda Hess 
Rating:
5.0

Customer did not leave a comment.

Gary Amundson 
Rating:
5.0

Customer did not leave a comment.

KENNETH DURRWACHTER 
Rating:
5.0

New windshield wipers. Everyone was friendly and helpful

Jean Steele 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Good service always

Harry Hefty 
Rating:
5.0

Customer did not leave a comment.

Gary Hollada 
Rating:
4.0

All good

Richard Kurtz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff Hiserman 
Rating:
5.0

Customer did not leave a comment.

Kevin Tate 
Rating:
4.0

Customer did not leave a comment.

Melenda Allen 
Rating:
5.0

Customer did not leave a comment.

Noah Weber 
Rating:
4.0

Truck was clean. Transmission beginning to slip at low speeds.

Morgan Allyn 
Rating:
5.0

Place was always kept very clean. The staff was efficient, friendly, and helpful whenever I needed them. I appreciated the safe place to store my belongings.

Monica Lanczak  |  Overall Experience 
Rating:
5.0

Great service and friendly staff! You’ve been fantastic help in making our move a more pleasant experience.

Ryan Kitchen 
Rating:
5.0

Customer did not leave a comment.

Patrick Masters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Christopher Fields 
Rating:
5.0

Customer did not leave a comment.

Matt Sehenuk 
Rating:
5.0

Staff was knowledgeable and professional. Easy truck check in. Excellent management communication. Highly recommend this location!

Sandy Osburn 
Rating:
4.0

This location was really easy to drop off a trailer. Not tje location I originally picked to srop off at and far out of my way. Not there fault. Uhaul online reservations suggested I drop off at an alternate location from my first choice and I would get a discount. Turns out that location wasntwven a uhaul dealer anymore so I jad to drive an additional 45 minitea from home to return trailer wasting gas and wear and tear in my vehicle. The Uhaul online registration needs a whole lot of improvement for booking one way rentals. I recommend calling a location to book. Don't waste your time doing it online. You will have nothing but problems. I will be emailing them to try and get some kind of compensation!

Diane Manning 
Rating:
5.0

Customer did not leave a comment.

Stephanie J Bodnar 
Rating:
1.0

My appointment was at 12 o’clock, I arrived there at 11:45, I was told that the person that was going to install the hitch would not be there until noon. I asked him again how long it was going to take for the hitch to be installed I was told an hour to an hour and a half this would be that my hitch would be finished by 1:30 at the latest. I waited for a phone call never received a phone call. I finally drove to the location with my daughter at 2:30 and was told that the car was finished about 30 minutes ago. They used to excuse that they were short staffed , I was not informed that the hitch did not come with a ball. This was not explained to me. I also was told that I was going to get a rental of a U-Haul that was going to be included at some further date. So unfortunately, there was a lot of misinformation that was given to me at the time that I booked this appointment I was extremely disappointed that I was given the wrong time for my car to be finished. I was extremely disappointed that I had to drive there in person to find out that my car was finished and was extremely disappointed over the fact that I did not get any type of instruction, nor any type of how to use the hitch or what size ball I may need for a trailer

Piper Sterling 
Rating:
5.0

Customer did not leave a comment.

cody yann 
Rating:
5.0

Nothing everything was great

Elizabeth Wyland 
Rating:
5.0

Customer did not leave a comment.

omnicare cvs 
Rating:
5.0

Very pleased with the total transaction highly recommend this facility.

Carole Wright  |  Overall Experience 
Rating:
5.0

williamsport location was great with everything

KiM boguslaw 
Rating:
3.0

Customer did not leave a comment.

Larry Ziminski 
Rating:
5.0

Everything was great

Tracey Coleman 
Rating:
4.0

Better price on your units. I can rent one in the South for one forth the cost in PA.

Milford Irvin 
Rating:
5.0

Everyone is great to talk to and they take care of you super fast to get you going on your way.

David Rodriguez 
Rating:
5.0

Customer did not leave a comment.

DWAYNE THOMPSON  |  First Impressions 
Rating:
1.0

The install itself was done correctly and no complaints about that. However the rear door handle was damaged and couldn’t open and it cost me two doors because we had to pry it open and it broke/damaged the door. Damages of $500 just for the doors. The U-Haul worker confirmed it got jammed and recommended a locksmith but the locksmith said we would have to pry them open and replace them. I’m just not happy about that part because the door handles were fine before bringing it to you guys. 😔

HEATH DREESE 
Rating:
5.0

Customer did not leave a comment.

Chastity Gowin 
Rating:
4.0

Customer did not leave a comment.

Brian McCourt 
Rating:
4.0

Customer did not leave a comment.

Theresa Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN NEUBAUER 
Rating:
5.0

Customer did not leave a comment.

Benjamin Corson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adekunle Amosu 
Rating:
5.0

Customer did not leave a comment.

Christina Ertel 
Rating:
5.0

Customer friendly and very patient with me,and helpful

Shareese Robinson  |  First Impressions 
Rating:
2.0

could you please resend a copy of my receipt to me? pleased email to me

David Bacon 
Rating:
5.0

Both representatives were very helpful! It was easy and reasonably price.

Kathleen Mitsdarfer 
Rating:
3.0

It was easy to reserve but when we got our truck I put I needed an appliance dolly which was not there so I had to go back to pick it up which went into my mileage that I said I was going to use. I was 4 miles over and had to pay extra. Had I not had to come back to yhe store to pick it up I would have been under my milage. I feel an associate should be present at the truck and go over that we have all the equipment that we asked for as part of customer service.

CINDY KURTZ 
Rating:
5.0

Customer did not leave a comment.

Robert Stayrook 
Rating:
5.0

Customer did not leave a comment.

JEAN LONSDALE  |  Overall Experience 
Rating:
5.0

He made the drop of a breeze. The weather was bad and he still made it a breeze in the snow and cold weather.

Milford Irvin 
Rating:
5.0

Customer did not leave a comment.

Olivia Clark 
Rating:
5.0

Nothing. The staff is always very professional and helpful. Everyone treats you with respect and is always accommodating.

Anthony Charles 
Rating:
5.0

Customer did not leave a comment.

Sherri King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Farley 
Rating:
5.0

My rental experience went well, this was my first time going to this new location and I was pleased with the selection of options for rentals. Thanks!

Craig Olechovski 
Rating:
5.0

Devon, Checked me in Williamsport and he was knowledgeable and helpful . The entire experience was excellent

jeff stone 
Rating:
5.0

Fast, friendly, expert service. Very impressed with the speed and efficient at which they handled my hitch installation.

JESSICA KEMOCK 
Rating:
5.0

Smooth transition. Dripping off the vehical during business hours

mark pangallo 
Rating:
1.0

Fire the manager!!!!

Nichole Hill 
Rating:
5.0

Truck and trailer were hooked up and ready to go. Customer service was efficient. Truck was in excellent condition.

lawrence flint 
Rating:
5.0

Customer did not leave a comment.

Matt Hartman 
Rating:
1.0

My storage unit had been infested with Mice and Mold!!! Been paying for this unit for over 4 years. I had to throw almost EVERYTHING AWAY! I had pay $100 for the dumpster cause I couldn’t put my stuff in my car cause of the mouse droppings. All I got from the person in the office was sorry. Well sorry doesn’t replace the items I had to throw away! Very gross to open my unit and see mouse droppings all over my stuff. It was gross.

MEGAN BOZARTH  |  Overall Experience 
Rating:
5.0

It was after 5:00 and dark but the area was well lit and the girl checked me in immediately. Both the pick up and return couldn’t have been better. Thank you very much. I look forward to doing this again.

jeff stone 
Rating:
5.0

Autumn checked us in and she super nice and professional. Check in was fast and much appreciated. Everyone else we met there were also nice. Excellent location!!

Susan Young 
Rating:
5.0

Tow dolly had bolt and nut instead of pin in ramp.

Michael Nybeck 
Rating:
5.0

Customer did not leave a comment.

Richard Kershner 
Rating:
5.0

Customer did not leave a comment.

Taquoia Lee 
Rating:
4.0

Customer did not leave a comment.

JOHN SPRINKLE 
Rating:
1.0

Horrible service...over charged me when they knew how far id be traveling. I am never using uhaul again.

katie oreilly 
Rating:
5.0

Customer did not leave a comment.

KENNETH WEST 
Rating:
1.0

I was quoted $150 ended up being $250 If I would have picked up truck Thursday night would have only been .89 cents a mile Things they don’t tell you when get a truck. Very poor service.

DANIEL LUCAS 
Rating:
5.0

Customer did not leave a comment.

Timothy Pastore 
Rating:
2.0

Customer did not leave a comment.

Ethan Hartman 
Rating:
4.0

Customer did not leave a comment.

Gabrielle Fulp 
Rating:
5.0

Customer did not leave a comment.

Pamela Mccarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdul Coley  |  Overall Experience 
Rating:
5.0

Keep doing what you do! EXCELLENT

David Johnson 
Rating:
5.0

Customer did not leave a comment.

Keith Jones 
Rating:
5.0

Customer did not leave a comment.

Wayne Klug 
Rating:
5.0

I thought the trailer smelled like a dead animal. It was clean and in good condition but I wasn't excited to put my belongings in there.

DANIEL LOWE 
Rating:
3.0

Customer did not leave a comment.

Jeffery Crouse  |  Overall Experience 
Rating:
5.0

Your rep found someone used my driver license # to rent equiptment. He took care of the problem quickly and diligently and got me on my way. Great service.

Carl Orso 
Rating:
3.0

The dropping off of the truck was rough, my dad and the employee got into a verbal fight but the employee handled it well. Overall things went fine at drop off and they helped with not getting the pads.

Matthew Reinhart 
Rating:
5.0

Good job.. Excellent staff

Jairo Gamarro Hernandez 
Rating:
5.0

Customer did not leave a comment.

Frederick Ross 
Rating:
5.0

Good trucks and a good rental rate

Roger Crebs 
Rating:
3.0

If you have an employee coughing and extremely sick how about making them wear a mask or give them pto to use. I had no indication they were sick until the coughed all over putting my upcoming surgery at risk now.

Anthony Garofano 
Rating:
5.0

Staff very helpful when the lights would not work between truck and trailer. Was very professional even being short staffed

Keith Hickman 
Rating:
5.0

Customer did not leave a comment.

Joseph Stankowski 
Rating:
4.0

Customer did not leave a comment.

David Menzies 
Rating:
5.0

Excellent experience.. great customer service again.... everything ready and answered and explained all questions..

pat taylor 
Rating:
3.0

There was no lock. I have reached out to your customer service over this because I was charged for going over the miles due to having to park it at my sister's house 20 minutes away due to not being able to secure the back door and not have my stuff stolen. I do not believe I should have been charged over this and would like that money refunded.

Amy Kabina 
Rating:
5.0

Customer did not leave a comment.

Randall Cleaver 
Rating:
5.0

Customer did not leave a comment.

Jenna Depaolo  |  First Impressions 
Rating:
5.0

Well organized and straight forward 💯

Christopher Joshua 
Rating:
5.0

Cruise control would be a major improvement

adam kordes 
Rating:
5.0

Customer did not leave a comment.

Joseph Stankowski 
Rating:
5.0

Customer did not leave a comment.

Patrick Masters 
Rating:
5.0

The workers at this location were very helpful and had me on my way in no time.

BRETT WEAVER 
Rating:
3.0

I was charged $150 for a knick I didn't do im very displeased Ive used this company 7 times this year and never had anything like this happen

Brandon snyder 
Rating:
5.0

Customer did not leave a comment.

Donna Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Joshua 
Rating:
5.0

Everything went smoothly

Daniel Knerr 
Rating:
5.0

Customer did not leave a comment.

Donna Kennedy 
Rating:
5.0

Great people……..Great Service!

Thomas Waclawski 
Rating:
5.0

Customer did not leave a comment.

Mickie Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aileen norton 
Rating:
5.0

Customer did not leave a comment.

Lorraine Alexander  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jimmy johnson 
Rating:
5.0

Thank yall

Jessica Liebersohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittani Hayes 
Rating:
4.0

Customer did not leave a comment.

RANDY PIERCE  |  Overall Experience 
Rating:
3.0

None right now.

JUANITA GETZ  |  First Impressions 
Rating:
5.0

Treated terribly by an employee named Autumn.

JEFFREY STROEHMANN 
Rating:
5.0

Was very pleased all the way around with anyone I spoke to on the phone. Everyone that I dealt with on pickup and return we're friendly and helpful would highly recommend

Carole Wright  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY BOOKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moose Lodge 145  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Audrey Broeke  |  Overall Experience 
Rating:
4.0

Everyone was kind and went out of their way to help me navigate the on line check in.

Kathryn Dowsett  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Mary GONZALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hockenberry  |  Overall Experience 
Rating:
4.0

son did note that it looked like mice had gotten in to some stuff.

Elizabeth Pajak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth Miller-Haas  |  Overall Experience 
Rating:
4.0

It would be nice if unit was lit better

Chesney Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdul Coley  |  First Impressions 
Rating:
5.0

More lights needed to see better in units

Cara Erb  |  Overall Experience 
Rating:
4.0

I wish there were ramps instead of steps to get to the upper level to get things in and out easier.

Stacy Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Stackhouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JENSEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrice santalucia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Banks  |  Overall Experience 
Rating:
5.0

I have not looked inside the unit yet, just purchased it will look inside this week. Excellent service. Thanks guys,

Sonetta Perdue  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEAN LONSDALE  |  First Impressions 
Rating:
4.0

I find that other tenants are not courteous. I feel that if you utilize the carts to move in and out, when you’re finished using them, a person should be taking them back to the place where they found them so others can use them. In the last few days multiple tenants of diverse backgrounds have been through and in those instances carts have not been returned.

DAVID MURRAY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ned Roush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Hilfiger  |  Online Move In 
Rating:
4.0

It was easy and convenient

Audrey Broeke  |  First Impressions 
Rating:
5.0

Thus far my experience has been good - however, I just moved in a few days ago and since I can't edit after posting, I won't be able to update over time. The staff at Williamsport, PA u-haul storage facility were friendly and very helpful. The facility is easy to access, has sufficient carts/trolleys for move in, is climate controlled, has a lock and pest trap in each unit, clean, and well taken care of. The high ceiling 10'x10' unit was able to hold everything we had packed in a 20" u-haul truck.

SHERRI BARNES  |  Online Move In 
Rating:
3.0

I got lost trying to find my unit. I wish there were ramps instead of steps to the upper units.

Stacy Butler  |  First Impressions 
Rating:
1.0

Items were stolen out of my unit

Chelsie Haines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi Nocket  |  Overall Experience 
Rating:
5.0

Storage unit could have better lighting in storage for easy move in and move out lighting but over all i loved the easy access and space

Christina Williamson  |  Overall Experience 
Rating:
4.0

Kept charging me even after all my stuff was out

FRANCES WATSON  |  Overall Experience 
Rating:
4.0

Cannot recommend U-Hail storage as the cost of the stall rental continued to increase. There are other storage rental facilities that are more reasonable in cost.

CHRISTIAN PATCHIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doyle grpnoble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Fraley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Niemiec  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Ednie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Cendoma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Bryant Mitchell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT STEPPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBEKAH BROOKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHEYANNE HOHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Hoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Goodbrod  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Wheeler  |  First Impressions 
Rating:
1.0

The facility and the auto pay was a complete and total rip off, I was charged late fees on top of late fees on multiple different occasions even though it was the U-Haul system I said something multiple times never once was I reimbursed for any of that extra money that was taken. That's why I cancelled payment on it and am filing a lawsuit. Extremely dissatisfied with the service of every employee that I spoke with to try and have the issue resolved.

FABIAN BRADLEY  |  Overall Experience 
Rating:
5.0

My lady was nice and had a sense of humor like when u are moving nothing gos quit right and it’s stressful stuff breaks people are complaining the whole time they’re helping u. And the feeling of closing one chapter of your life and starting the next. It can be overwhelming and the lady was so nice and humble. Really appreciated her kindness tho the exhaustion

Nicole Miller  |  First Impressions 
Rating:
4.0

Pole right in the middle of my unit

Isaac Foust  |  Overall Experience 
Rating:
5.0

Staff was friendly and super helpful. Facility was clean and well organized.

TRISTIN CROTTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda Ludwig  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

morissa stutzman  |  Overall Experience 
Rating:
5.0

I like it very nice people there

Lorenzo Johnson  |  First Impressions 
Rating:
3.0

The climate controlled storage is great, as are the assortment of carts available to move items into the storage space. We did not like the long walk from the entrance door to our assigned unit, the fact that the long hallways and many turns are inconvenient for moving things like large pieces of furniture and mattresses. What we disliked most was that the floors are not completely smooth and the surfaces change, so items placed on the wonderful carts have a tendency to vibrate and fall off of the carts. Also, we would suggests that the fire extinguishers be relocated so that they do not stick out into the already narrow hallways, as they create another obstacle to avoid over the course of the long walk. They should be recessed into the wall. Overall, we had a good experience and the staff at the facility were wonderful to deal with!

ROBERT RICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wynn Kutz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KELLY CONNORS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorthie Hakes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Truax  |  Overall Experience 
Rating:
5.0

U-Haul storage is easy, convenient and professional. The staff’s knowledge and expertise enhance the facility. The convenience of storage materials and boxes is a lifesaver. I used my storage for over a year and I will definitely do it again the next time I need extra storage.

scott Miller  |  Overall Experience 
Rating:
5.0

Expecting my payment returned for this month (Jan) 2023 as account,closed ⁰00and items removed before end of 12/2022. Thanks.

Mary Petros  |  Overall Experience 
Rating:
5.0

I love using uhaul there staff is always pleasent and helps with whatever if is u need and the storage and over all building is clean

Christina Williamson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Lawson  |  Overall Experience 
Rating:
5.0

Great location and team...

Jose Llorente  |  Overall Experience 
Rating:
5.0

Compared to other towns I have been in this location is head and shoulders above the rest by far. Met each person at this location through my move they all worked together flawlessly as a team. I would and will recommend anyone who needs to move anything call this location first ! Heath Durrwachter

Heath Durrwacther  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rashaun ruley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenton Morgan  |  Overall Experience 
Rating:
5.0

Very friendly staff, affordable units, safe and secure. Would definitely use them again.

Lainie Banghart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua boring  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamika Beamer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald bastian  |  Overall Experience 
Rating:
3.0

ELEVATORS NEEDED!

MONIQUE MOBLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendra schlay  |  Overall Experience 
Rating:
1.0

Worst customer service experience...still flabbergasted. It began with being told I don't have a reservation (despite my email confirmation and would have been found had the counter clerk not been so focused on his cellphone). Then when we were shown the sample unit, he was very rushed and when we asked multiple times if there was a larger unit available. He kept saying, I don't know what is available rather than just looking it up without us asking multiple times. Doesn't explain to me until after the fact that my bank card can't be used for recurring payments. When I asked about the lease agreement, he said it's all good I signed electronically (never explained to me what I was signing). I asked him if that meant I was getting a copy in my email to which he said no, they have it on file. I asked for a copy which clearly was annoying to this clerk. Then when it was printed, he yelled "Hey" to me rather than bringing it to me or calling me by name. Getting him to show us the unit was like pulling teeth, which in the end he only showed us the building and we had to wander around looking for the unit. Never explained there would be a look inside. There was a gentleman trying to ask for assistance finding his unit, which again they were not helpful to him either. That gentleman ending up setting off alarms multiple times due to lack of help. Worst customer service experience. Terrible. Terrible. Terrible. Who yells hey to a customer??

Shannon Nappi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolle Maioriello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Chryssovergis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie Norman  |  Overall Experience 
Rating:
5.0

Thank you guys so much!

NICOLE HOSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINDY PRICE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolle Maioriello  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kendra schlay  |  First Impressions 
Rating:
5.0

Helpful staff. Clean facility.

Chris Chryssovergis  |  Online Move In 
Rating:
5.0

They went above and beyond it was great job everybody treated me very nice and excellent I got nothing but great things to say about very helpful very polite the staff was very great very polite I was excellent job I think you again I recommended to all my friends and family thank you for all what you did for me keep my stuff safe thank you again have a great day

Darryl Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xavier Sales  |  Overall Experience 
Rating:
5.0

Customer Service was always courteous and helpful.

FRANCINE BACON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wally hanmmond  |  First Impressions 
Rating:
5.0

A little pricey but it was all good

Audrey Stewart  |  Overall Experience 
Rating:
5.0

The staff was helpful and friendly

Kimberlee Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johanna James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGIA MACENSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie randall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbi Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FELECIA BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Leckey  |  Overall Experience 
Rating:
4.0

I was charged a late fee even though I had auto pay setup.

Alton Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Aragon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT VIRGADAMO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATSY WEAVER  |  Overall Experience 
Rating:
5.0

Service at this location is awesome. They go the extra mile for each customer. Manager at this location truly wants his customers to receive first class service.

JEREMY RISHEL  |  Overall Experience 
Rating:
1.0

The facility was clean, but i had two experiences with staff in the beginning of the service and then again the end. The girl argued with me when I asked her who her manger was, she signaled to the guy right next to her and for the next two minutes she argued with me about why she was not friendly, as the manager sat right there not saying anything. I have never been anywhere that has such unfriendly staff as this place. Irt really is a shame because its the only good storage facility in our area

MICHELLE HUEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Hyde  |  First Impressions 
Rating:
5.0

The Penn Street U Haul team are always professional, friendly, and go out of there way to make sure I receive the best customer service possible. The facility and rental vehicles are always clean and you can tell everyone takes pride in work.

Charles Bittner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Sturgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUMMERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barry Stahl  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELLERY HORN  |  Overall Experience 
Rating:
5.0

Appreciate the conveniences afforded by the location and accessibility of your units

Diane Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrin Wascher  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. I highly recommend them.

Tammy Herring  |  Overall Experience 
Rating:
5.0

The woman who helped me was very friendly

Clara Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT MCDEVITT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Lundfelt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIELLE WERTZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CALEB DECKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Clester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Heffner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edwin michel  |  Overall Experience 
Rating:
3.0

Really need an elevator. I am a stroke recovery person and I had to do steps to get to my unit.

Jodie Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBIE BOUTWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionte Wheeler  |  Online Move In 
Rating:
5.0

Very nice storage until

Cindy Niemiec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maranda Marshall  |  Overall Experience 
Rating:
2.0

kalley (cali) the girl that waited on me was NOT friendly was not informative so all the extra charges like the lock was not told to me before. when I asked her to show me how it works she said it was easy and not hard to do at all. In fact I felt like I was wasting her time. I paid for my unit and left. So hopefully once I start moving my stuff in I will have some one more helpful to explain to me correctly

MICHELLE HUEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert medina  |  First Impressions 
Rating:
4.0

My overall experience was good. The Williamsport Store is very busy. Staff was very helpful in setting up my reservation needed for an out of area store pickup. One frustration, was the reservation that I made for a storage unit was somehow cancelled due to a "default" date that was not explained to me. this is was very frustrating and a bit time consuming to fix. In the end it got resolved. I will continue to use their services.

Sherry Paulhamus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Hohman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETHONY RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wynn Kutz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Mcclung  |  Overall Experience 
Rating:
5.0

My only suggestion is that you could keep the hand trucks cleaner. But everything else was clean and pleasant. You could also recommend that tenants might want to have a battery powered light inside their locker. They are dark inside!

Jon Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Marshall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan Moren  |  First Impressions 
Rating:
5.0

Convenient and well maintained.

Eric Wolfe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Mcclung  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN MURRAY  |  First Impressions 
Rating:
5.0

A good experience moving out. Very professional and helpful. Very different than moving in.

Sharon Perisho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Cradle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie Sheets  |  First Impressions 
Rating:
2.0

The facility is a nice location, very secure / clean / well maintained. As to the unit itself, there was no disclosure that it was on the 2nd floor and without elevator access. Loading this unit was extremely inconvenient and I would never knowingly have rented this unit if the details of it's location had been clearly disclosed at the time of booking. Everything other than that about the experience with Uhaul was great, but nonetheless this was a disappointing experience.

Jonathan Peterson  |  Online Move In 
Rating:
5.0

We have storage at this facility for several years and like the convenience, accessibility and friendliness of the staff. No complaints here!

Terry Matrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Christman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

traci robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike Ditchfield  |  Overall Experience 
Rating:
2.0

I reserved a upstairs 10x10 with a possibility of a downstairs unit that didn't happen on move day. I also reserved a small 5x10 downstairs for the really heavy items. When I arrived my quoted price was another $20.00 for a downstairs unit. We had to take an upstairs due to that change so my movers totally broke their backs going up the stairs with heavy stuff and one was my daughter. I'm very upset about price changes until there is no other option. Not ethical and the one large unit by itself would have worked.

Sharon Perisho  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zachary Gates  |  Overall Experience 
Rating:
5.0

Greatest U-haul facility! Helpful, clean, knowledgeable about all services and products.

Betty Henson  |  Online Move In 
Rating:
5.0

Very easy access. We are seniors and location of storage unit in facility was convenient. Thank you.

Mary Taeschner  |  First Impressions 
Rating:
4.0

Very clean,, dry,, convenient to school,, bit more expensive than expected however will probably use again at end of semester again.

erik eppinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ednie  |  Overall Experience 
Rating:
4.0

I watched an employee cleaning the floors inside of the facility, but left trash in certain areas. Also, the parking lot had trash, I almost ran over a glass bottle while backing in

Sandy Osburn  |  Overall Experience 
Rating:
5.0

It was very convenient, near the location of the school. Staff was very friendly, and answered all questions about the service. Thank you very much.

Albania Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabienne Joseph-Guerin  |  Overall Experience 
Rating:
4.0

Had issues with going to the unit the first day to disarm my unit but they helped me figure it out.

Maranda Marshall  |  First Impressions 
Rating:
5.0

It's to bad your top rate is only 5 stars I would add a few more if I were you. The crew there were great. real friendly and very helpful. It could not have gone better. great job folks!

Bradley Fabian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Fogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Mendler  |  Overall Experience 
Rating:
4.0

The map to find the unit itself was difficult to understand and although I greatly appreciate the security protocols, the alarm code access was also unclear. I'd only suggest better instructions.

Courtney Bell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael Kreuter  |  Online Move In 
Rating:
5.0

Excellent Customer Service, Very Helpful & Kind

sharon howell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sally Bodewes  |  Overall Experience 
Rating:
5.0

Apparently the reservation system coded my truck drop off at a location an hour north of where I rented a storage unit and was dropping the one way truck off . Craig at the facility brought it to my attention and said he would get the $17 fee waived. Nice customer service for an obvious scheduling software problem.

Patricia Sanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Gates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN BAILEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Emery  |  Overall Experience 
Rating:
4.0

Very clean and secure, only suggestion we have is for the units on the upper level. The stairs make it a little more difficult to take your belongings up to your unit.

Shelley Kerwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara Marrone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Mendler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niafisa Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nichole Purcell  |  Overall Experience 
Rating:
5.0

Great, clean and secure storage. Only recommendation: my auto pay credit card was hacked and my uhaul bull was due the same time . A phone call would have been a great idea, instead a letter was sent snail mail to my emergency contact. So almost a week went by before I learned about this and feared my things would be in jeopardy. A phone call to me immediately would have allayed my fears. Otherwise, the facility and service folks were great

Joanne Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaley Lakes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC AFFSPRUNG  |  First Impressions 
Rating:
3.0

The challenges I faced was the big cracks in the hallway leading to our unit. The parking was not available, because of the u haul trucks. Over all the staff was very helpful and patient. I set off the alarms multiple times until I got the hang of it. I was very happy with the service and would recommend u haul to any one interested. Thanks again!

STEPHANIE SEITZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE HOSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maher Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Brown  |  First Impressions 
Rating:
5.0

First time using UHaul storage in Williamsport . Facility is easy to access. Very clean and organized. I was able to set whole process up online including checkin for the unit which was very convenient .

Siobhan Marsh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly Breish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna Cherres  |  First Impressions 
Rating:
4.0

The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.

nichola patrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erik eppinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johann Strube  |  Online Move In 
Rating:
1.0

Back in January Someone left a cart on the 2nd floor near my unit... it was a Tuesday morning I was in about 8amish, There was no cart near my unit or on the second floor at that time so must of been someone after I had left. I just needed to grab something out of my unit I did not use a cart nor do I have the energy to drag a cart upstairs. I get home 10/11ish that morning. I see there's a voicemail on my phone. The office lady left me a nasty voicemail accusing me of leaving a cart upstairs near my unit. Called back as she was still nasty as I was explaining it wasn't me. I don't appreciate being accused of something I didn't do. I was gonna speak to the manager about this but never did. I'll go somewhere else for my storage needs next time.

Jonathan Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sindja Toure  |  Overall Experience 
Rating:
5.0

My experience with your facility has been very excellent!🙂😃

carla Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Betts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRICIA TAWNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Hunsberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Wright  |  Overall Experience 
Rating:
5.0

Check in and check out was great

Lolita Broadnax  |  Overall Experience 
Rating:
5.0

It should not cost extra to have 24 hour access to my belongings.

Jennifer Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hess  |  Online Move In 
Rating:
5.0

None

Andrew Vanatta  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful. Property clean and well maintained.

Dillon Davis  |  Overall Experience 
Rating:
5.0

The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.

Harris Brewer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brendan ONiell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Cooley  |  Overall Experience 
Rating:
5.0

Please give Matt O’Neil a raise. Thank you.

deanne swank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Burkhart  |  Overall Experience 
Rating:
5.0

Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the best

Christopher Atwood  |  Overall Experience 
Rating:
5.0

Everyone was always polite and helpful. Nice clean facility.

Lynetta Rowley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamisha LEONARD  |  Online Move In 
Rating:
5.0

Excellent service, my property was all safe. I appreciate your business.

Albania Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA LANDERHOLM  |  Overall Experience 
Rating:
5.0

All the workers were helpful and welcoming.

Mia Williams  |  Overall Experience 
Rating:
4.0

This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that’s more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn’t actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I’ll avoid U-Haul due to service failures at every other step in my moving experience.

Ryan Mcmichael  |  Overall Experience 
Rating:
5.0

Clean and safe!

Jose Llorente  |  First Impressions 
Rating:
5.0

Thank was great with helping me with my problems

Victoria Stewart  |  Overall Experience 
Rating:
5.0

Keep up the professional work environment. Awesome job team!

Amani Muhammad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Fave  |  First Impressions 
Rating:
5.0

Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.

Susan Breen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Parrilla  |  First Impressions 
Rating:
5.0

Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.

David Andersen  |  Overall Experience 
Rating:
5.0

I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!

Meta scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA LANDERHOLM  |  First Impressions 
Rating:
5.0

The only reason we cancelled our storage unit was due to a move with more storage.

Shawn Walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA BOWER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Salvatori  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenton Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HERNDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Peck  |  Overall Experience 
Rating:
5.0

Thank you for the convenient carts and friendly staff!

Johnathan Clementi  |  First Impressions 
Rating:
5.0

One thing i would like to point out...when I was at the facility to unload my storage unit over the weekend there was a customer there who had several helpers and they all parked their cars in the loading dock spaces so there were none available I had to park up along the main building and cart everything up the side walk This is not fair to other renters who need to use the docks

Douglas Scott  |  Overall Experience 
Rating:
5.0

I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn’t) eat off the floor!

Nancy Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Pomeroy  |  Overall Experience 
Rating:
5.0

Thanks Tyler ❤️

Jesse Ingram  |  Overall Experience 
Rating:
5.0

This place rocks! Tyler, the manager is so sweet and accommodating! He works very hard at is job in order to make sure the customer is happy. He goes above and beyond to be helpful. I highly recommend this place!

Kimberly Ann Speicher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolee Williams  |  First Impressions 
Rating:
5.0

excellent all around experience

JAMES FLYNN  |  First Impressions 
Rating:
5.0

I really appreciate all the time took to help me with a smooth move out.

Amy Hirsch  |  Overall Experience 
Rating:
5.0

it was great dealing with the staff at uhaul in Williamsport. Very professional

Mike Pomeroy  |  First Impressions 
Rating:
4.0

Personal were very helpful

donald hessert  |  First Impressions 
Rating:
5.0

Service was great

Amber Clark  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul was very friendly and professional. They tried their best to fulfill all of our needs and I would definitely recommend this facility to anyone looking to rent a storage unit.

Dennis dolley  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and secure. The staff were very friendly and helpful with any questions I had. I would definitely use this facility again and highly recommend them.

Joseph Shaw  |  Overall Experience 
Rating:
5.0

The short amount of time in which I used the storage unit until I was able to move the staff made it possible to feel safe and at home and for that Thank you

Stephen Brown  |  Overall Experience 
Rating:
5.0

Good storage units

Tammy Summers  |  Overall Experience 
Rating:
5.0

Staff was very friendly and the facility was clean

Joseph Dietz  |  Overall Experience 
Rating:
2.0

We had a situation where the storage unit above had some kind of stored in it. It leaked into our unit and ruined several articles, current staff not helpful, the insurance contact even less helpful

bill gehron  |  Overall Experience 
Rating:
1.0

I paid $140.88 and then canceled my storage and "20" inch truck and I was only given $37.10 back of my money THEY ARE HORRIBLE customers have a right to their FULL AMOUNT OF REFUND

Tanayah Moore  |  Overall Experience 
Rating:
5.0

Great help from general manager ,Tyler. So very appreciated.

joyce siegel  |  First Impressions 
Rating:
4.0

The Williamsport location needs more car bays. When I was moving into AND out of the unit, I had to park off to the side and then carry my stuff up and down a set of steps to the loading dock

Ashley Heisler  |  Overall Experience 
Rating:
5.0

None

Dante Dignazio  |  Overall Experience 
Rating:
5.0

Very clean facility with a friendly and helpful staff.

Kevin Webb  |  Overall Experience 
Rating:
4.0

Tyler, the General Manager, was very accommodating with me in dealing with an unconventional situation. I only wish UHAUL made it easier to speak to the local store over the phone.

Andrew Schneck  |  Overall Experience 
Rating:
5.0

The service was amazing very polite staff and helpful i would def use them again for my movimg need such a friendly and respectful staff and always willing to help when it needed

Christina williamson  |  First Impressions 
Rating:
5.0

Excellent

Rudy Frazier  |  Overall Experience 
Rating:
1.0

You took money off of my credit card I was under the assumption is 24 hour access your manager does not answer his phone does not get hold of me I am I understand it’s the middle of the night I’m on a

Charles Maxson  |  First Impressions 
Rating:
5.0

Great people. Always giving there 110%

Timothy Bailey  |  First Impressions 
Rating:
4.0

I didn't like not having access to my stuff all the time. With the swipe card access, I feel like there should be a way to give 24/7 access.

Jamie Miller  |  Overall Experience 
Rating:
5.0

The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.

Russell Chow  |  First Impressions 
Rating:
5.0

Hands down best customer service I've ever had to work with.

Frederick Rose  |  First Impressions 
Rating:
5.0

Very professional business... Keep up the great work staff.

Amani Muhammad  |  First Impressions 
Rating:
5.0

The employees were extremely helpful, however, I have an issue with the the online registration.

Rosa Ortega Chacon  |  First Impressions 
Rating:
5.0

I liked having my things stored at U-Haul and Storage. I felt that they were safe. They were always courteous and friendly.

CELIA NYGARD  |  Overall Experience 
Rating:
5.0

VERY Helpful Staff - Always seemed to have Suggestions and OPTIONS that worked for my needs.

Steven Bonnell  |  Overall Experience 
Rating:
5.0

Great service glad to be in Williamsport for next chapter of our lives! Thank you!

Bruce Knights  |  First Impressions 
Rating:
5.0

Had no problems at this Uhaul location everything was smooth from the move in to the move out. This location is very clean and the staff was excellent when we needed help.

Sapphire Henry  |  Overall Experience 
Rating:
4.0

Disappointed that after checking out with staff and closing my account on a Saturday and being assured everything was fine I was charged initially for another months rent on the following Tuesday.

Dan Kirby  |  Overall Experience 
Rating:
4.0

It was easy to access the storage unit

Megan Gusuck  |  Overall Experience 
Rating:
5.0

Nice an clean

DAMON HENDRICKS  |  Overall Experience 
Rating:
5.0

X

Elizabeth Miller-Smith  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant folks .. and the cleanliness of the store and building - and especially the storage locker - is very much appreciated.

Steven Bonnell  |  First Impressions 
Rating:
5.0

Great facility

Dean Bussler  |  Overall Experience 
Rating:
5.0

Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.

john wolverton  |  First Impressions 
Rating:
5.0

Great staff, great service

WALT STRAITON  |  Overall Experience 
Rating:
5.0

Will definitely use again, should the need arise.

JOSE PEREZ  |  Overall Experience 
Rating:
3.0

Great place for storage ! Employees very helpful and respectful

CHERILL GREENE  |  Overall Experience 
Rating:
5.0

Very clean and friendly

Amelia Snyder  |  Overall Experience 
Rating:
5.0

They were friendly and helpful, making our move much easier.

ashley benningfield  |  Reservation 
Rating:
5.0

Great experience. Will use again.

Sharon Slacum  |  Overall Experience 
Rating:
5.0

You guys were great! Every time I needed assistance, you all were most helpful! Thank you so much! I would recommend you to anyone!! Best wishes, Adele

ADELE FORQUER  |  Overall Experience 
Rating:
5.0

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Richard Jacobs  |  Overall Experience 
Rating:
5.0

Everything was great everyone was great one question do I get any kind refund for not using all the miles

Vaughn Barkley  |  Overall Experience 
Rating:
5.0

Excellent customer service

Stephen Hogan  |  Reservation 
Rating:
4.0

I didn't use the storage capabilities - I had my Ubox delivered within 24 hours of arrival to this facility.

HEIDI AULT  |  Overall Experience 
Rating:
5.0

Wish more companies provided your level of competence and friendly support.

David Kelly  |  Overall Experience 
Rating:
5.0

This is such a good experience and responsibility for any young adult renting a space at colleges. Very Convenient, Clean, Safe, & Friendly. Easy pay online is available also... thank you!!

Sandra Rodriguez  |  Overall Experience 
Rating:
5.0

N/A

Toussaint Bourgeois  |  Overall Experience 
Rating:
5.0

Staff was super helpful throughout the entire process, facility was safe, secure, and well-kept. Overall, excellent experience.

Ashley Heisler  |  Overall Experience 
Rating:
4.0

the 10x10 climatized unit was only 6 ft high

Richard Jacobs  |  Reservation 
Rating:
5.0

I was very impressed with this storage facility.

Nancy Zeigler  |  Overall Experience 
Rating:
5.0

This was the first time we've ever had to store household goods in a unit. While I hope to never have to move cross country twice, I would not hesitate to store at this location again. Fantastic Staff

Rebecca Horn  |  Overall Experience 
Rating:
3.0

I was happy with the storage unit and access hours. The staff however was frequently rude and not helpful when I had questions.

Joshua Engelbrecht  |  Overall Experience 
Rating:
5.0

This was a very clean and well maintained facility. I was highly impressed with both the staff and storage area!

Brenda Godshall  |  Overall Experience 
Rating:
5.0

Well maintained.

catherine buck  |  Overall Experience 
Rating:
5.0

Great staff

KENDRA SIMBECK  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

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