Honestly everything was a good experience. really quick and easyKATRINA G.
Customer Reviews for U-Haul Moving & Storage of White Plains
White Plains, NY 10603
(@ N Broadway & Rte 287)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent experienceGEORGE J.
Amy Martinez, the general manager, was great!Antony A.
El cliente no dejó un comentario.ROBERTA B.
I asked for a dolly and was given a hand truck, which was of no use to me. I was quoted one price and on pick up the invoice had a price of $40.00 more. It was changed, but it took time that is valuable.Michael P.
El cliente no dejó un comentario.Edwin M.
General Manager was extremely rude.JAHNECETAKIRA P.
Great convenient location.ROGERR L.
El cliente no dejó un comentario.James N.
Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.PRUDHVI C.
El cliente no dejó un comentario.albert A.
El cliente no dejó un comentario.RICHARDKING III H.
Oliver Pusta is and exceptional customer service rep and technician. He is very friendly, knowledgeable, accommodating and concerned for the customer's satisfaction and safety.James N.
Only 1 person at the counter . Other person left when there was allot of people on lineRomel A.
The lady there was awful rude and downright horrible ill never rent from hat location again and I've rented from uhaul quite a few time worst experience so farLAZARUS D.
El cliente no dejó un comentario.JERLIN M.
El cliente no dejó un comentario.Natale A.
I had a great experience and staff was awesomeManuel F. | First Impressions
The license plate was hanging off the trailer and got caught a bit in the door when it slid up, making it difficult to maneuver. Other than that, everything was great.Jonas K.
El cliente no dejó un comentario.Vincent B.
El cliente no dejó un comentario.jeffrey S.
Terrible customer service.John F.
El cliente no dejó un comentario.GEORGEEDWARD W.
El cliente no dejó un comentario.Jessica H.
You overcharged me $40 so now I have to waste my time and go back to rectify thisERICPAUL S.
I was overcharged for fuel.MARCUS D.
Trying to be charged twice.Young K.
El cliente no dejó un comentario.LUISANGEL M.
Very user friendly. Easy in, easy out. Reasonably priced too.JEFFREYR M.
Just great..Milton M.
El cliente no dejó un comentario.Kenneth T.
Nothing at the momentG L.
Clearer instructions when checking in. Checking out went as smooth as can be when I did self check outFrank V.
This is my 2nd time renting from this location and let me say I was not disappointed. I was alittle confused in what rental was best for what I needed. Anny came to the rescue in helping me with the right rental for my needs. Communication was amazing which made the transaction stress free. I cant thank anny enough for being very professional and patient in helping me. A+++TREVORM K.
Frankly, the app based rental pickup was an abisimal nightmare, that i will never repeat again. Making me re-enter all my information while standing in the parkinglot is unaceepatble, that all should have been handeled before i arrived. It was such an abimisaly painfull experience that was slow and eventaully errored out that i went into the office to have them manually process my reservation / pickup. Comimg from someon who works.in IT / retail and knows the technology can do better, and what a proper customer experience shoild be this gets a heartfelt. Get your app right or get rid of it, in its current state its.doing your brand image more damage then good. The next time I need to rent equipment I will be doing my pickup through the office directlyRudolph R.
Check in was quick and easy, staff friendly and helpful. My only minor complaint, I would have appreciated information on the drop off routine. I was not aware that you just drop the truck and leave and I waited around for someone to help me check out for a while before I was told how it works.Lise-Lotte S.
Excellent people work here. They handled the line of customers very efficiently.Richard H.
Anny and Staff were great.JUSTINANTHONY A.
Doing very well.john A.
My furniture covers and dolly were outside of the vehicle, instead of being loaded inside, and the van still had the sunshade in (it was cloudy) and I had a lot of issues with getting the vehicle through my phone. I had to provide multiple numbers, which I don't understand why. No one brings the vehicles back on time anywayLukasz G.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Westchster Jumbo T.
El cliente no dejó un comentario.JASONT C.
El cliente no dejó un comentario.G L.
El cliente no dejó un comentario.Alfred T.
El cliente no dejó un comentario.ROBERTP S.
Everything went wellWilliam M.
El cliente no dejó un comentario.jennifer S.
El cliente no dejó un comentario.Petula G.
El cliente no dejó un comentario.THOMASR M.
Annie Martinez runs a good operation to help to get customers in and out, most of all when she is not present, she has trained her employees well. Harry Padadakis , Exhibits tremendous customer service in place of Annie. Only thing that needs to approve on is the 24/7 Availability of renting a truck. When you need a truck for use at 4am , it should be made available for the customer. The current system you have in place, doesn't work and needs and overhaul. Sincerely Stephen sammarcoStephen S.
Have used this placed before and it was excellent this time horrible. No one was at the front desk for 20 minutes took it upon ourself to go and look for someone. Finally found someone and the equipment was not check in. Had to wait for the trailer to be looked over from the previous person strap was broken then had to wait for it to be repaired. The clerk was to busy texted and continued to text while waiting on customers. Took almost an hour from the time the reservation was supposed to begin to even get out of the store.Donald B.
One of your very rude employees has to tell you that we, the customers, are very important to you.Jorge Y.
Great rental experience. Truck was clean and drove well. Good service. No issues.Jon V.
1. I was incorrectly changed after hours return fee, despite the fact that I return the key in person . I did get a letter from the general manager Andy Martinez saying the the $20 has been reimbursed. 2. The odometer was egregiously off and showed twice the milage that my iPhone GPS showed Is there was no way to dispute that? Even though I raised this in complain# 308-9159, I have not heard any feedback on this. 3. The Uhaul center has a very narrow alley leading up to the parking lot. A lot of UHaul trucks were parked on the side to the alley, resulting in a logjam. We had to wait 15 mins for the staff to move the vehicles around, just so we could drive out. Overall it was a terrible experience.JOASH V.
This was very poorly handled. I booked a one way rent from Stamford CT to Ewing NJ. When I arrived at the Stamford location, I was told that the reservation wasn't "registered in the system". He called someone and then told me that the trailer was only available in White Plains (40 mins away) and that I would have to return it to White Plains. No apology. No sympathy for the fact that the change was massively inconvenient. No customer service at all.CHRISTOPHER W.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.john D.
Reservation was not available missing equipmentANGEL M.
My vehicle mileage was off by 85 miles, The gas I was told 1/4 tank, it was on empty. I had to stop for gas right away which slowed down my business. I was told I would be reimbursed, not so. And I was asked to ,bring truck back with 1/4 tank for which I received no credit. I have been a loyal customer for 15 years this was the worst experience that I have had. I used nyour app to report mileage and gas but that is a project on it's own.RICHARDR R.
The manager I dealt with Annie Ramirez was most helpful , and courteous but seemed like she could use additional help. She was helping one customer with attaching a hitch while other customers were waiting to check in/out. Otherwise a good experience.Efrain H.
Harry and Lorenzo were great. So helpful. Stayed late to help meLewis W.
The gas gauge is ridiculous. I feel cheated.ANDREW H.
First truck I was given had two front tires that were so badly maintained they would definitely have gone flat on the highway. Fortunately I noticed and switched. Customer service at this location is horrible. Everyone who works here is completely useless except for Anny Martinez. Honestly I remember her name because she was the only one doing anything helpful for anyone while I was there. She needs to be promoted.Justin L.
The trucks have break problems. Each time I borrowed the breaks don't function.RIFAT L.
El cliente no dejó un comentario.Joseph S.
In this time of COVID concerns, general health and well being is important to us all. The vehicle l received left me feeling as if besides removing obvious garbage, was not touched in any other way. I had to sanitize regularly to feel comfortable in it. I was say That service I received was friendly & pleasant, despite the number of people waiting for service, that Sunday morning.JANICEA H.
El cliente no dejó un comentario.Kenneth S. | Overall Experience
Knowledgeable staff, was a pleasure to deal with..thank you Aimee. Hey U-Haul!! Make an enclosed motorcycle trailer with a wheel chock.Paul D.
El cliente no dejó un comentario.Paul Sujith R. | Overall Experience
El cliente no dejó un comentario.robin B.
El cliente no dejó un comentario.leonard C.
El cliente no dejó un comentario.Samuel H.
Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.TREVOR K. | First Impressions
El cliente no dejó un comentario.JEROME R.
Nothing. Saturday mornings are a stressful time to move but your staff was very professional. The young lady that morning is an asset to your organization. Men who have things to do are not easy to deal with. Not me of courseKenneth K.
El cliente no dejó un comentario.mario D.
Everything it was goodMANUEL Z.
El cliente no dejó un comentario.HANTZS B.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.MATTHEW C.
The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Gracias.Paul Sujith R. | First Impressions
Everything went smoothly. Van was clean and good condition. Good experience.Peter R.
El cliente no dejó un comentario.KELVINA W.
El cliente no dejó un comentario.AARONE JR A.
El cliente no dejó un comentario.Nicholas S.
The drop box was very difficult to find. Please let customers know exactly where to find it since there is no customer service around at late hours when most people are returning. I was returning at 8pm and 2 other customers where also very confused as to where to return the key.NIA-IMANIADYIRA M.
The woman that helped me was OUTSTANDING. Please give kudos to her. Made several changes, at my request, while we were standing there signing my contract and didnt complain once.Zachary A.
Excellent and outstanding convenience for pick up and drop off.ANTOINE A.
I did the virtual check in - very intuitive and easy to follow. I also checked in with the associate at the front desk because I did not know to look on the topmost side of the truck for it's identifying code; perhaps that can be more specific in the pickup directions? Otherwise, everything went smoothly and the truck/gear did the job. Thank you again!Skyler M.
I was charged 2 galons more for the gas. I have took a pic of the amount of gas when i rent the truck, and i was sure to give it back in the same level. However? Uhaul still charged me more. I think the employers need to be fair in that aspect.Nestor A.
Harry was a great kind and helpful employeeDANIELJAMES S.
El cliente no dejó un comentario.MANUELRIGOBERTO M.
Excellent customer support And very nice people working there Going out of there way to help Thank you Truck was clean and running greatLucian M.
Great service!Christopher C.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.David R.
The staff was friendly, efficient and accomodating, the price was excellent!John H.
The weather was frigid! But those guys were all over me with friendly and courteous service. My van appeared brand new. Nice vehicle! Thanks!GEORGEE B.
I was charged an extra $4 for a gallon of gas. I refilled the tank to 3/4 as I found it. I worked for Enterprise for 5 years, I know the deal. Not worth the call to argue, but you say there is a 1/8 tank forgiveness, and I KNOW it wasn't a full 1/4 tank short. Very shortsighted by you. I'll be sure to share the experience.Chad B.
El cliente no dejó un comentario.KEVIN O.
My only recommendation would be regarding the return of the Cargo Van...There was a backup of returning vehicles and no one was out there from UHaul. We all wandered around for a while (~10 min. or so) looking for someone. The vehicles were blocking the driveway and in the back it was basically empty. Someone should have moved the first vehicle under the canopy or further into the lot so the rest of us could have driven our vehicles into the back.SAMUEL LOUIS S.
The girl was excellentMANUELDE JESUS C.
Windows were dirtyDavid S.
El cliente no dejó un comentario.EDDYE A.
El cliente no dejó un comentario.Janelle R. | Overall Experience
Amazing manager and staffchristophe p. | Overall Experience
The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people againLaura C. | Online Move In
The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.Omar I. | Overall Experience
Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!Margot W. | First Impressions
El cliente no dejó un comentario.marc g. | Overall Experience
With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.KIRSTEN S. | First Impressions
El cliente no dejó un comentario.Meghan M. | Overall Experience
El cliente no dejó un comentario.Jessenia C. | Overall Experience
El cliente no dejó un comentario.Danielle R. | Overall Experience
The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.LaIsha H. | Overall Experience
The move went good.Quay T. | First Impressions
First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lockJacqueline L. | First Impressions
The staff at this location were always friendly and helpful.stephanie h. | Overall Experience
the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......JOSEPH S. | Overall Experience
No problems, helpful staffSARA O. | Overall Experience
Great staff.Brian K. | Overall Experience
The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)Branndi S. | First Impressions
Was easy to get signed up and moved in.ADAM L. | First Impressions
Other than the hours, everything was great.Michael Y. | Overall Experience
There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.Marcus V. | Overall Experience
OutstandingRalph B. | Overall Experience
It was easy and convenientAisha A. | Overall Experience
Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.COREY S. | Reservación
Nice facility to have my UBox shipped to.Sam W. | Overall Experience
The staff was very helpfulRenee C. | Overall Experience
Service rep was very helpfulRenee C. | Reservación
Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.DAVID S. | Reservación
Donna and her crew are amazing. Always helpful and knowledgeable.Kassim W. | Overall Experience
I was completely satisfied with the service. Gracias.Jana J. | Overall Experience
Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.Audrey A. | Reservación
Everyone there was awesome and it was a great facility!mark k. | Overall Experience
Made a stressful time less stressfulDori R. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the enviroment!