Comentarios de los clientes para U-Haul Moving & Storage of White Plains

In this time of COVID concerns, general health and well being is important to us all. The vehicle l received left me feeling as if besides removing obvious garbage, was not touched in any other way. I had to sanitize regularly to feel comfortable in it. I was say That service I received was friendly & pleasant, despite the number of people waiting for service, that Sunday morning.

Knowledgeable staff, was a pleasure to deal with..thank you Aimee. Hey U-Haul!! Make an enclosed motorcycle trailer with a wheel chock.

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Nothing. Saturday mornings are a stressful time to move but your staff was very professional. The young lady that morning is an asset to your organization. Men who have things to do are not easy to deal with. Not me of course

Everything it was good

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Everything went smoothly. Van was clean and good condition. Good experience.

The drop box was very difficult to find. Please let customers know exactly where to find it since there is no customer service around at late hours when most people are returning. I was returning at 8pm and 2 other customers where also very confused as to where to return the key.

The woman that helped me was OUTSTANDING. Please give kudos to her. Made several changes, at my request, while we were standing there signing my contract and didnt complain once.

Excellent and outstanding convenience for pick up and drop off.

I did the virtual check in - very intuitive and easy to follow. I also checked in with the associate at the front desk because I did not know to look on the topmost side of the truck for it's identifying code; perhaps that can be more specific in the pickup directions? Otherwise, everything went smoothly and the truck/gear did the job. Thank you again!

I was charged 2 galons more for the gas. I have took a pic of the amount of gas when i rent the truck, and i was sure to give it back in the same level. However? Uhaul still charged me more. I think the employers need to be fair in that aspect.

Harry was a great kind and helpful employee

Excellent customer support And very nice people working there Going out of there way to help Thank you Truck was clean and running great

Great service!

The staff was friendly, efficient and accomodating, the price was excellent!

The weather was frigid! But those guys were all over me with friendly and courteous service. My van appeared brand new. Nice vehicle! Thanks!

I was charged an extra $4 for a gallon of gas. I refilled the tank to 3/4 as I found it. I worked for Enterprise for 5 years, I know the deal. Not worth the call to argue, but you say there is a 1/8 tank forgiveness, and I KNOW it wasn't a full 1/4 tank short. Very shortsighted by you. I'll be sure to share the experience.

My only recommendation would be regarding the return of the Cargo Van...There was a backup of returning vehicles and no one was out there from UHaul. We all wandered around for a while (~10 min. or so) looking for someone. The vehicles were blocking the driveway and in the back it was basically empty. Someone should have moved the first vehicle under the canopy or further into the lot so the rest of us could have driven our vehicles into the back.

The girl was excellent

Windows were dirty

N/A

Perfect and close location to rent a vehicle

Chain rubber perished.

Extremely Easy to rent a van and even easier to return!

Keep up the good work

Great job. very accommodating.

The U-Haul employees at the White Plains store are wonderful! The man who helped me when I picked up the truck, Asiatic, was very helpful, friendly, and knowledgeable. He made the entire transaction proceed very smoothly. Likewise, it was a pleasure to work with the woman who assisted me during the drop-off, Shanique.

nothing to note

The location and the people at the location were great. However, Uhaul changed the location on me last minute which was an hour from where I live which put me in a tough spot and added an extra 2 hours of driving over all. (An hour each way).

Nothing negative great staff very helpful and great knowledge of equipment and I also had an issue with my electrical connection the employee assisted me in repairing my issue very satisfied

None

All of the employees there were helpful and knowledgeable. It was a quick pick up and drop off. Everything went well and I will be returning when need another vehicle.

Very good experience. The staff was so friendly and helpful.,ty

Rented U-Haul truck online, from one location near my home, then U-Haul calls me to tell me to pick it up at a location farther away, and charges me for the miles, I wouldn't have otherwise used, if you didn't pull the bait and switch. I will be filing a complaint with better business bureau

Nothing need to improve the workers are very respectful and on point. Everything made very robotic clear to me.Thanks for an excellent service.

The front desk lady was so helpful even in the freezing cold weather. I am sorry I did not get her name. She was outstanding.

The Transmission was not good. RPMs were racing until it shifted into gear. It was very stressful to drive. I mentioned it to the Attendant upon returning. that's all I know.

very efficient operation- thank you

Always love using Uhaul— online reservations are super easy and the company is always flexible and reasonable.

My experience is that the charge me two days when I rent a truck for 24 hours. Returned the same day as rented and charged two days unacceptable.

Nothing everything was smooth and easy The costumer service very attentive and friendly We pay exactly what was supposed to be. Thank you

Customer service and uhaul equipment was fantastic at the white plains location, also observed professional attitude with some customers with difficult personalities. I continue to love and appreciate U-Haul!

Great service

The staff member Andre was friendly and professional. The in-person service was great, the location is well maintained, and the 10' truck I rented was clean BUT the tires/wheel need to be aligned asap. The wheel is very titlted to the left so I had to keep tilting it firmly to the right to stay centered in the lane while I was driving at night. I had to make a left to exit the u-haul location so I didn't realize it until I was on the highway 2 blocks down. It made me feel very anxious.

I waited an hour on a line in doors where there was not enough space to social distance to get my truck even after doing online check in. The person helping me at the register was all over the place leaving me waiting a lot while he took care of other unrelated things. I had to go back inside after getting the truck because the employee did not bother to give me the dolly I paid for at the register. It was just a frustrating experience. Maybe because I did this on a weekend and there was not enough help there.

The Employee that took care of me was very diligent and polite. Good customer care. Manuel Thanks

Everyone was great! As usual

The gentleman that helped us was wonderful. The Van was clean and drove beautifully. Very nice experience. Thank you

I asked the 2 customer representatives to show me or help me with the process of putting my car on the tow dolly and they was like I'll send you a link with a video.. wtf!! It was 2 of them!!!! Unreal

More and better parking for customers. There are only a few customer spots and had to park in a yellow-striped area next to the dumpster.

My only compliant was on returning the truck. We went into the office which was crowded but received no instructions from the man behind the desk when we asked what the procedure was for returning. We then waited outside for an attendant and after several attempts to get his attention he barked at us to just leave the truck and go.

My entire moving event with uhaul was a disaster. I will never use this company again. No organization from the top to bottom. I will never recommend anyone to use Uhaul!!

Nice and easy, thanks

the young woman who checked me in was very nice

Is very bad costumer service never used that local anymore .no good no good

The electronic/no-contact system did not work at all. Unclear where the bar code was and key was not there. So, I had to check in manually--not good in the COVID era. The truck was fine EXCEPT the tire pressure warning light was constantly on; the staff reassured me it meant nothing, but still not good.

The man who helped with returning the trailer was so nice.

Customer service was great. However when we got in truck it was nasty... it had cigarette ashes all over seats and on floor. We reported it and right away the workers clean it and sanitize it because of covid 19. Over all experience it was good.

Amazing manager and staff

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

The move went good.

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

The staff at this location were always friendly and helpful.

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

No problems, helpful staff

Great staff.

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Was easy to get signed up and moved in.

Other than the hours, everything was great.

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Outstanding

It was easy and convenient

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Nice facility to have my UBox shipped to.

The staff was very helpful

Service rep was very helpful

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Donna and her crew are amazing. Always helpful and knowledgeable.

I was completely satisfied with the service. Thank you.

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Everyone there was awesome and it was a great facility!

Made a stressful time less stressful