Customer Reviews for U-Haul Moving & Storage of White Plains

7225 comentarios

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

MAKAYLA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

C M. 
Clasificación:
4.0

Kiddos to Anny M.!!! Awesome employee. Like every U-Haul I've been to, the location goes from dead to super busy in 10 seconds and proper staffing is understandably difficult to manage. On my two visits here, not only did it become extremely busy all of a sudden, there was literally a difficult customer and another, likely schizophrenic, man carrying on about his life of being under surveillance by foreigners and the FBI. Despite the chaos, Anny was very professional, courteous, and friendly, both behind the counter and when handling the equipment. Anny kept calm and just took care of everything, including de-escalating/calming the difficult customer in front of me. I had a most pleasant experience talking to Anny. I hope U-Haul recognizes and rewards this kind of work-ethic and general demeanor.

Behich M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
5.0

The staff was exceptionally nice and helpful. ¡Gracias!

ARMAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
3.0

Took forever to get the truck. The customer in front of me, they couldn't find the keys to their truck. The delay made me late. The truck had ashes in the ash tray. It wreaked of weed. The inside of that windshield hasn't been cleaned in ages. The truck was obviously not cleaned recently and in this day and time is troubling. I described it as being in a Motel room that had been used by dozens of people and not cleaned.

ERICR L. 
Clasificación:
5.0

Young lady who helped us was really kind, patient. Real pro. Great place.

GIOVANNI C. 
Clasificación:
1.0

Dropped off 2 hrs early and got charged until the next morning. Called 3 times to resolve, on hold 20 min each time and never got through. not happy

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

igor N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Micheal P.  |  Overall Experience 
Clasificación:
5.0

Keep up the great work!

Min L. 
Clasificación:
5.0

Overall Great experience. On a busy Saturday morning, the long line was handled not only efficient but organized and professional. Thanks Any and her staff.

Joseph V. 
Clasificación:
5.0

Easy pick-up and return; good customer service.

JACOBA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYV JR H. 
Clasificación:
5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  First Impressions 
Clasificación:
5.0

Honestly everything was a good experience. really quick and easy

KATRINA G. 
Clasificación:
5.0

Excellent experience

GEORGE J. 
Clasificación:
4.0

Amy Martinez, the general manager, was great!

Antony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA B. 
Clasificación:
2.0

I asked for a dolly and was given a hand truck, which was of no use to me. I was quoted one price and on pick up the invoice had a price of $40.00 more. It was changed, but it took time that is valuable.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin M. 
Clasificación:
1.0

General Manager was extremely rude.

JAHNECETAKIRA P. 
Clasificación:
5.0

Great convenient location.

ROGERR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
3.0

Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.

PRUDHVI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDKING III H. 
Clasificación:
4.0

Oliver Pusta is and exceptional customer service rep and technician. He is very friendly, knowledgeable, accommodating and concerned for the customer's satisfaction and safety.

James N. 
Clasificación:
1.0

Only 1 person at the counter . Other person left when there was allot of people on line

Romel A. 
Clasificación:
1.0

The lady there was awful rude and downright horrible ill never rent from hat location again and I've rented from uhaul quite a few time worst experience so far

LAZARUS D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERLIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natale A. 
Clasificación:
5.0

I had a great experience and staff was awesome

Manuel F.  |  First Impressions 
Clasificación:
4.0

The license plate was hanging off the trailer and got caught a bit in the door when it slid up, making it difficult to maneuver. Other than that, everything was great.

Jonas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeffrey S. 
Clasificación:
1.0

Terrible customer service.

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGEEDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
3.0

You overcharged me $40 so now I have to waste my time and go back to rectify this

ERICPAUL S. 
Clasificación:
2.0

I was overcharged for fuel.

MARCUS D. 
Clasificación:
4.0

Trying to be charged twice.

Young K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISANGEL M. 
Clasificación:
5.0

Very user friendly. Easy in, easy out. Reasonably priced too.

JEFFREYR M. 
Clasificación:
5.0

Just great..

Milton M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

Nothing at the moment

G L. 
Clasificación:
3.0

Clearer instructions when checking in. Checking out went as smooth as can be when I did self check out

Frank V. 
Clasificación:
5.0

This is my 2nd time renting from this location and let me say I was not disappointed. I was alittle confused in what rental was best for what I needed. Anny came to the rescue in helping me with the right rental for my needs. Communication was amazing which made the transaction stress free. I cant thank anny enough for being very professional and patient in helping me. A+++

TREVORM K. 
Clasificación:
5.0

Frankly, the app based rental pickup was an abisimal nightmare, that i will never repeat again. Making me re-enter all my information while standing in the parkinglot is unaceepatble, that all should have been handeled before i arrived. It was such an abimisaly painfull experience that was slow and eventaully errored out that i went into the office to have them manually process my reservation / pickup. Comimg from someon who works.in IT / retail and knows the technology can do better, and what a proper customer experience shoild be this gets a heartfelt. Get your app right or get rid of it, in its current state its.doing your brand image more damage then good. The next time I need to rent equipment I will be doing my pickup through the office directly

Rudolph R. 
Clasificación:
5.0

Check in was quick and easy, staff friendly and helpful. My only minor complaint, I would have appreciated information on the drop off routine. I was not aware that you just drop the truck and leave and I waited around for someone to help me check out for a while before I was told how it works.

Lise-Lotte S. 
Clasificación:
5.0

Excellent people work here. They handled the line of customers very efficiently.

Richard H. 
Clasificación:
5.0

Anny and Staff were great.

JUSTINANTHONY A. 
Clasificación:
5.0

Doing very well.

john A. 
Clasificación:
2.0

My furniture covers and dolly were outside of the vehicle, instead of being loaded inside, and the van still had the sunshade in (it was cloudy) and I had a lot of issues with getting the vehicle through my phone. I had to provide multiple numbers, which I don't understand why. No one brings the vehicles back on time anyway

Lukasz G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Westchster Jumbo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

G L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTP S. 
Clasificación:
5.0

Everything went well

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petula G. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASR M. 
Clasificación:
4.0

Annie Martinez runs a good operation to help to get customers in and out, most of all when she is not present, she has trained her employees well. Harry Padadakis , Exhibits tremendous customer service in place of Annie. Only thing that needs to approve on is the 24/7 Availability of renting a truck. When you need a truck for use at 4am , it should be made available for the customer. The current system you have in place, doesn't work and needs and overhaul. Sincerely Stephen sammarco

Stephen S. 
Clasificación:
3.0

Have used this placed before and it was excellent this time horrible. No one was at the front desk for 20 minutes took it upon ourself to go and look for someone. Finally found someone and the equipment was not check in. Had to wait for the trailer to be looked over from the previous person strap was broken then had to wait for it to be repaired. The clerk was to busy texted and continued to text while waiting on customers. Took almost an hour from the time the reservation was supposed to begin to even get out of the store.

Donald B. 
Clasificación:
5.0

One of your very rude employees has to tell you that we, the customers, are very important to you.

Jorge Y. 
Clasificación:
5.0

Great rental experience. Truck was clean and drove well. Good service. No issues.

Jon V. 
Clasificación:
1.0

1. I was incorrectly changed after hours return fee, despite the fact that I return the key in person . I did get a letter from the general manager Andy Martinez saying the the $20 has been reimbursed. 2. The odometer was egregiously off and showed twice the milage that my iPhone GPS showed Is there was no way to dispute that? Even though I raised this in complain# 308-9159, I have not heard any feedback on this. 3. The Uhaul center has a very narrow alley leading up to the parking lot. A lot of UHaul trucks were parked on the side to the alley, resulting in a logjam. We had to wait 15 mins for the staff to move the vehicles around, just so we could drive out. Overall it was a terrible experience.

JOASH V. 
Clasificación:
1.0

This was very poorly handled. I booked a one way rent from Stamford CT to Ewing NJ. When I arrived at the Stamford location, I was told that the reservation wasn't "registered in the system". He called someone and then told me that the trailer was only available in White Plains (40 mins away) and that I would have to return it to White Plains. No apology. No sympathy for the fact that the change was massively inconvenient. No customer service at all.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

john D. 
Clasificación:
1.0

Reservation was not available missing equipment

ANGEL M. 
Clasificación:
2.0

My vehicle mileage was off by 85 miles, The gas I was told 1/4 tank, it was on empty. I had to stop for gas right away which slowed down my business. I was told I would be reimbursed, not so. And I was asked to ,bring truck back with 1/4 tank for which I received no credit. I have been a loyal customer for 15 years this was the worst experience that I have had. I used nyour app to report mileage and gas but that is a project on it's own.

RICHARDR R. 
Clasificación:
3.0

The manager I dealt with Annie Ramirez was most helpful , and courteous but seemed like she could use additional help. She was helping one customer with attaching a hitch while other customers were waiting to check in/out. Otherwise a good experience.

Efrain H. 
Clasificación:
5.0

Harry and Lorenzo were great. So helpful. Stayed late to help me

Lewis W. 
Clasificación:
3.0

The gas gauge is ridiculous. I feel cheated.

ANDREW H. 
Clasificación:
3.0

First truck I was given had two front tires that were so badly maintained they would definitely have gone flat on the highway. Fortunately I noticed and switched. Customer service at this location is horrible. Everyone who works here is completely useless except for Anny Martinez. Honestly I remember her name because she was the only one doing anything helpful for anyone while I was there. She needs to be promoted.

Justin L. 
Clasificación:
2.0

The trucks have break problems. Each time I borrowed the breaks don't function.

RIFAT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

In this time of COVID concerns, general health and well being is important to us all. The vehicle l received left me feeling as if besides removing obvious garbage, was not touched in any other way. I had to sanitize regularly to feel comfortable in it. I was say That service I received was friendly & pleasant, despite the number of people waiting for service, that Sunday morning.

JANICEA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth S.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable staff, was a pleasure to deal with..thank you Aimee. Hey U-Haul!! Make an enclosed motorcycle trailer with a wheel chock.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Sujith R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME R. 
Clasificación:
4.0

Nothing. Saturday mornings are a stressful time to move but your staff was very professional. The young lady that morning is an asset to your organization. Men who have things to do are not easy to deal with. Not me of course

Kenneth K. 
Clasificación:
3.0

El cliente no dejó un comentario.

mario D. 
Clasificación:
5.0

Everything it was good

MANUEL Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANTZS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Gracias.

Paul Sujith R.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly. Van was clean and good condition. Good experience.

Peter R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELVINA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARONE JR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
3.0

The drop box was very difficult to find. Please let customers know exactly where to find it since there is no customer service around at late hours when most people are returning. I was returning at 8pm and 2 other customers where also very confused as to where to return the key.

NIA-IMANIADYIRA M. 
Clasificación:
5.0

The woman that helped me was OUTSTANDING. Please give kudos to her. Made several changes, at my request, while we were standing there signing my contract and didnt complain once.

Zachary A. 
Clasificación:
5.0

Excellent and outstanding convenience for pick up and drop off.

ANTOINE A. 
Clasificación:
5.0

I did the virtual check in - very intuitive and easy to follow. I also checked in with the associate at the front desk because I did not know to look on the topmost side of the truck for it's identifying code; perhaps that can be more specific in the pickup directions? Otherwise, everything went smoothly and the truck/gear did the job. Thank you again!

Skyler M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janelle R.  |  Overall Experience 
Clasificación:
5.0

Amazing manager and staff

christophe p.  |  Overall Experience 
Clasificación:
1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura C.  |  Online Move In 
Clasificación:
2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar I.  |  Overall Experience 
Clasificación:
5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marc g.  |  Overall Experience 
Clasificación:
3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Meghan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessenia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R.  |  Overall Experience 
Clasificación:
1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha H.  |  Overall Experience 
Clasificación:
4.0

The move went good.

Quay T.  |  First Impressions 
Clasificación:
1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  First Impressions 
Clasificación:
5.0

The staff at this location were always friendly and helpful.

stephanie h.  |  Overall Experience 
Clasificación:
5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

No problems, helpful staff

SARA O.  |  Overall Experience 
Clasificación:
4.0

Great staff.

Brian K.  |  Overall Experience 
Clasificación:
5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi S.  |  First Impressions 
Clasificación:
4.0

Was easy to get signed up and moved in.

ADAM L.  |  First Impressions 
Clasificación:
5.0

Other than the hours, everything was great.

Michael Y.  |  Overall Experience 
Clasificación:
3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus V.  |  Overall Experience 
Clasificación:
5.0

Outstanding

Ralph B.  |  Overall Experience 
Clasificación:
5.0

It was easy and convenient

Aisha A.  |  Overall Experience 
Clasificación:
5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY S. | Reservación
Clasificación:
4.0

Nice facility to have my UBox shipped to.

Sam W.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful

Renee C.  |  Overall Experience 
Clasificación:
5.0

Service rep was very helpful

Renee C. | Reservación
Clasificación:
1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

DAVID S. | Reservación
Clasificación:
5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Kassim W.  |  Overall Experience 
Clasificación:
5.0

I was completely satisfied with the service. Gracias.

Jana J.  |  Overall Experience 
Clasificación:
1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Audrey A. | Reservación
Clasificación:
5.0

Everyone there was awesome and it was a great facility!

mark k.  |  Overall Experience 
Clasificación:
5.0

Made a stressful time less stressful

Dori R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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