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Edrena DCustomer Reviews for U-Haul Moving & Storage of Westwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Luis BKeep up the awesome work!!
cheryl sMuy eficiente el trabajo que realizaron para brindarme toda la información y resolver rápidamente lo que necesitaba
Carmen FGreat customer service and affordable prices. I’ve rented here twice now and will continue to use their services.
IMRAN Hyoung man really helped me quickly and got me on my way at the last minute. thx you sir
Jacqulyn Ssuper service
EMERSON HBooked a truck with 2 dollys before they opened. Opened the truck and no dollys in the back. Had to wait an hour for them to open up and when they were open they said they were out of furniture dolly’s. Waste of time at this location. No point of picking up before they were open.
PAUL TGreat service! I used the mobile app and it was quick and easy. Walked in the store picked up the key and I was on my way. I did return the truck during working hours and the guy handling the returns was quick and explained everything I needed to know about returning the truck. The whole process was smooth. I would definitely rent here again and recommend this location.
Michael IEl costo no es justo porque si lo usas una es una hora de cobro no abarca 2 horas
Samuel RThere was a hole in the truck, water got all over my belongings. The staff was nice but I do wish that had been caught before I used it.
Amy GY'all are Professional
mIguel bTo be better
Adan LThis staff member was great and excellent of providing information about the storage
Richard S | Overall ExperienceRichard was great in offering me top-notch service. He helped ensure I understood everything and made sure what started off as a rough day didn't end that way.
TERRY JI rented 7am when open General Maneger was in He was a great guy friendly customer service But I wanted to rent it night before wa another person there he didn't rent me the truck because I have a North Carolina license he said he can't rent ir person with out of licenses I told him I already rented few times in this location And I also showed him I rented uhaul truck 217 times since 2016 many different states because I was a out of road driver for moving company actually I rented about 500 times But my record on uhaul shows since 2016 Wich I was renting uhaul since 2001
Kenan KRochelle and Davis were very friendly and engaging. They were very helpful in meeting my storage needs. I will rent from this store every time!
LESLIE Z | First Impressionsok
Sanni IExtra credit and appreciation to the young man who did my check-in. He was very professional and personable throughout the check-in.
DONALD HHow the hell do you give me the option to drop it off at one of the locations that you need the equipment at and not give me enough miles to get there. Getting charged another 20 dollars because you can’t add the miles correctly is stupid. Supposedly I’m supposed to have enough miles to drop off at location. Never using yall again.
Wilmer M(Friendly)
VIVIAN CExcellent customer service! I will return when needed.
Jada GThe manager and GM were very friendly and professional
marquil bHorrible experience both of the times I visited this location.
Gabriel BTodo fue perfecto gracias por todo mario garcia
MARIO GI return the truck same amount of gas And the charge me 12 dollars more for gas I drove 32 miles only and I put 4 galones of gas
Jose MGreat the general manager was super nice and got everything done for me. On return the last was not the best but the guy that helped was great
Nicholas GThe manager that assisted us was very nice and helpfull
Eric LNothing everything was great best customer service ever
reyes jEverything was good with this location I have no complaints we need more people like them. And I just want to say thank you for the people that help me God bless.
Rodney MGeneral manager and other managers are horrible and rude at this location!!
Gabriel BThe engine light of the rental truck came on when I was within four miles from pick up. I returned the rental truck back immediately and they charged me for mileage and gas.
James SService was excellent!!
PATRICIA WVery friendly and polite staff! Went back to reserve a truck and trailer for my actual move, very helpful!
Kenneth CIt was a nice place to store my belongings and will use them again whenever the need arises
Anthony F | Overall ExperienceRochelle, Chris and David were all incredibly helpful, kind and informative. They helped me navigate the move and I will definitely use this location again. Rochelle and Chris went above and beyond in making sure our pick up and drop off was seamless.
Jaime SAfter experiencing devastating electrical storm with lightning of my neighbor and my home and having to move furniture back into my home after restoration of my home. After experiencing a Very stressful situation but when interacted with the superb staff at UHall who exzude with pleasantries made me feel cheerful during our interaction. There were two notable clerks, Ms. Amber and Ms. Rochelle. These 2 ladies were very pleasant, insightful and professional. These two ladies were outstanding in customer service, communication and and interaction with customers/clients as noted while I was there.. Kudos to Ms. Rochelle and Ms. Amber for helping to provide a positive and comfortable leasing/rental experience!!
William HI had a long wait time with a reservation at least 30 minutes
Michelle MThank you
ELIZABETH B | Overall ExperienceN/A
teresa TI am writing to express my considerable disquiet over a series of experiences I have encountered with your establishment, particularly concerning the inconsistent guidance on equipment drop-off locations and the conduct of the managerial staff. In previous rentals, I have observed that there are two designated areas for returning equipment, namely the front and the back of the premises. My interactions with the manager on duty have been marked by a notable lack of clarity on this matter. On one occasion, after depositing the equipment at the front, I was approached in a discourteous manner by the manager, who insisted that future returns should be made at the back of the establishment. Conversely, during a subsequent rental, the same manager reacted with indignation when I complied with his prior instruction by returning the equipment to the back, stating that it should have been left at the front. To mitigate further misunderstandings, I took the proactive measure of telephoning the establishment while en route to confirm the preferred drop-off location. Regrettably, my call was summarily terminated by an employee named Richard. Moments later, I received a text message notifying me that the drop-off location had been unilaterally altered—done without seeking my prior consent or authorization. Upon my arrival, the Manager, Christopher, engaged in a confrontational manner that I found to be not only unprofessional but also entirely unwarranted. Despite my earnest pleas—based on the exigency of an important pending transaction nearby and the stipulations of my original reservation—Christopher proceeded to record me without my consent as I unhooked the trailer myself, receiving no assistance from him. Furthermore, he threatened to levy a $250 fine for dropping the equipment at an 'incorrect' location and intimated that I would be prohibited from future rentals. Such treatment is diametrically opposed to the principles of customer service, especially when one considers that I have been nothing but courteous and cooperative, even in the face of blatant rudeness and disrespect from the staff. It is disheartening to realize that I am financing an operation that fails to exhibit even a modicum of professionalism or courtesy. I look forward to your prompt attention to this matter, as it necessitates immediate redress.
MARCO VThank you.
Miguel N | Overall ExperienceThey were very nice and helped disconnect and push the trailer to a parking spot.
Kelly HWe had a cargo trailer reserved for the weekend at another site (Beechnut and Bissonet location), but arrived to be told no trailers were available--the national system was down during the week and we were told any multi-day rental went through national. So, even though we had a reservation, we could not pick up a trailer--see note below. This is poor service giving a reservation and confirmation and then not have the equipment available. The Beechnut and Bissonet location went the extra mile to find a truck at the Gessner location, and the Gessner location did a good job taking care of our needs. NOTE: when I went by the Beechnut and Bissonet location towards the end of the day, there were more than a dozen cargo trailers still on the lot--and we were told people had not picked them up their reservations. (Lost business???????)
GORDON SCustomer standing there should have priority over customer on the phone. I stood there for 15 minutes waiting for the phone call to end.
Michael KThe service was less than poor. I wasn't properly explained the return policy for after hour returns. Which resulted in my card being charged several additional fees and placed one of my accounts in the negative for $300. Spoke with cooperate about returning everything for the inconvenience being I'm a return customer and just used them just 6 months ago! I have used them EVERY TIME I moved. Nope they don't value their return customer and for that I'm done with UHAUL!!!!
CINDY BThe truck had bad smell
Ahmad SExcellent customer service! Clean smooth environment.
valy m | Overall ExperienceNot enough gas, I put more gas.
kingsalem yThe customer service is excellent. Whomever is owner needs to accommodate the workers with more pay. The heat they have to deal with they should get some pay
Jeremy LI'm sure that I do not know. The uhaul people treated me very well.
scott hVery knowledgeable staff
OMAR AAs always the crew takes care of things and are VERY polite
Jackie CExcellent customer service
IRASEMA ANo comments. Everything was on point. Great accommodating staff & equipment.
ANGELIA OThis will be my go2 place if I need a U-Haul truck again! Staff was great! Thank you!
ANGELIA O | First ImpressionsCool
valy m | First ImpressionsVery good
Jose PAlways polite and through. Equipment is ready on time and invoices are sent out same day. Great place to do business.
Michael TBoth members of your staff were very helpful and kind. This is important because they were BUSY!! and it can be easy to be overwhelmed and frustrated when your that busy but both staff members were absolutely wonderful!
Jessie LGreat
Gerson ORochelle and Eric were excellent. There customer service was quick and easy. I needed help unexpected and they were there for me with no problems. Great team work.
keesy g | First ImpressionsThe staff made it easy to process my vehicle and get me on the way. Many thanks to the guys at Uhaul.!!!
marilyn p | First ImpressionsExcellence all the way around the board. I would recommend this location to any and everybody.
Teia B | Online Move InI rented the unit for 10 months, and Eric Hinton provided excellent service throughout! I especially liked that my entrance card functioned perfectly, and that I was able to extend the rental a couple of times using only a phone call to Eric. Warm regards, Gary Marsh
Gary W | Overall ExperienceThe manager at this facility was not knowledge about the basic principles
Clara F | Overall ExperienceGood customer service.
Sharon Y | Overall ExperienceLocation: conveniently located right off the freeway Service: amazing staff, helped me out with renting a truck and moving into a unit Facility: Clean, Friendly Service, always someone at the desk to help instead of you waiting for someone to appear. Recommendation: The units are really tall, and can hinder some of your items are being moved in. Be creative to use the higher space, I found tape to hold items in place.
Tuongvan P | Overall ExperienceThey staff was great and very nice had a great overall experience
Jason H | Online Move InVERY GOOD CUSTOMER SERVICE AT THIS LOCATION.
Dianne C | First ImpressionsNo comment. Thank you ❣️
VIRGINIA A | First ImpressionsVery well pleased with management and staff
Glennda A | Overall ExperienceEric and his team were great!!$
Angela B | Overall ExperienceThis was the best Uhaul experience I have ever had ! The staff was knowledgeable friendly and accommodating. I will always go to this center for all needs
Jaleesa H | First ImpressionsThis particular U haul Westwood is exceptional.Erick and Anthony and the newest young guy are very Industrious hard working Respectful and very passionate to me and other customers. These Staff managers desires Seven Gold Stars. They are the best God bless U haul for me. I have been a U Haul friendly custu for the longest many yrs
Theresa U | Overall ExperienceRealmente el manager Eric, muy professional y un excellente servicio
Luis C | First ImpressionsVery helpful and professional.
Deborah B | First ImpressionsAs usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years
Jackie C | Overall ExperienceExcellent customer service, Rochelle was amazing!
Arielle F | First ImpressionsMuy satisfecho
Alberto A | Overall ExperienceEric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 😄😄😄
Theresa G | First ImpressionsDavid was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!
katharine e | First ImpressionsProfessional & Courteous!!!!
Jacqueline L | Overall ExperienceThe staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.
Zachary P | Overall ExperienceGood Location where I stay On braeswood blvd
Debra A | First ImpressionsThe representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.
DONNELL A | First ImpressionsThank you
LEROY G | Overall ExperienceGreat staff good people I will recommend people anytime to your location...👍👍
Heriverto G | First ImpressionsEl manager fue muy amable y atento con migo
Jose M | First ImpressionsVery experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.
Edithmary I | First ImpressionsThank you
LEROY G | First ImpressionsEsta un precio accesible y en un lugar adecuado
norge p | First ImpressionsSuch a nice employee would deff not let go of my units
jacqueline O | First ImpressionsBest storage
Jocelyn C | First ImpressionsThe wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail
Jackie C | Overall ExperienceExcellent customer service.
SAM M | First ImpressionsU haul is good and have a good friendly staffs
Isaac E | First ImpressionsThe gate was broken in the back. Inconvenience to move out.
Siren L | Overall ExperienceGreat service. Easy pick-up and drop-off
Adesola O | First ImpressionsEmployees are very respectable very professional and know what they are doing
Edith L | First ImpressionsVery nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage
theresa u | First ImpressionsStaff very friendly and helpful.
John R | Overall ExperienceStaff were always friendly and helpful. Place was always clean.
J. R | Overall ExperienceEmployees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.
Jackie C | First ImpressionsThe gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.
KATHERINE G | First ImpressionsExcellent service.
Ruwa S | Overall ExperienceThank you fveru very much i
maria m | Overall ExperienceContract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.
Thomas G | First Impressionsvery friendly staff, thank you!
Jason C | First ImpressionsStaff rude, harrass u.
Cekennacheriff R | Overall ExperienceThe store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc
teresa h | Overall Experienceagent was very helpful
Liam O | First ImpressionsEnjoyed our rental space and the ease and convienience of our space. Thank you.
juluis p | Overall ExperienceAll the staff was very friendly and customer service was excellent
Margaret M | Overall ExperienceI think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.
teresa h | First ImpressionsThank you Destiny and all the staff for all the help!
Daniela O | Overall ExperienceVery friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox
veronica j | Overall ExperienceEvery employee that I worked with was kind and helpful. Many thanks.
Delaney O | Overall Experienceall was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!
NANCY D | Overall Experience