Due regular maintenance on your cars, check engine light came on after I drove away. Because of that I couldn't overnight the drop I had to show up early in the morning o the manager could inspect very inconvenient. Also, the gas was no where near right under half like the contract said it was on the last quarter of the tank.MOHAMMED K.
Customer Reviews for U-Haul Moving & Storage of Westwood
Houston, TX 77036
(Beechnut st Across from Best Buy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
EVERYTIME I've gone there I got great helpJACKIE C.
El cliente no dejó un comentario.AHMED A.
The manager was very helpful and extremely nice.Erica R.
Me.roshell was amazingOneka B.
Thank you for your continued great customer service!Loraine S.
I picked up a 10' truck late on 6/1/2021. The under carriage has damaged and I called and reported to the 800 service line. Eric promptly called me on the morning of 6/2/2021 to confirm the notes on the account and assisted me with exchanging the truck to a 15', for the same rate. Upon my return, Amber (who always has attitude) tried to give me a hard time when I asked to leave the keys and receive my receipt via email. When I finally receive my receipt at 6:30 pm 6/2/2021, Amber had changed the contract and overcharged me. I specifically told Amber that I was a "...Corp Acct and that I had issues with the initial 10' and Eric switched it out this AM" for the 15' (which was returned 24 hours before due date). Amber needs to be re-trained and stop changing contracts without reading the notes and listening to the customer. Amber needs to check her attitude! I have had great service and assistance from all of the other team members at this location! Amber is ruining the reputation. L. StanbackLoraine S.
I have no improvement suggestions everything was great.Linetta L.
El cliente no dejó un comentario.Darlene T.
Love that they were willing to work with me running 30 minutes behind schedule in returning the rental. Super nice and accommodating even though the rental was reserved to another family right after me. I thought they would charge me more for running 30 minutes behind but they didn't.Nancy H.
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I 100% recommend this location. The workers were very considerate and thoughtful for my first time rental process. No need for improvement, this team was great to work with!MICHELLE N.
Such a nice employee would deff not let go of my unitsjacqueline Orellana R. | First Impressions
Best storageJocelyn Crystal J. | First Impressions
El cliente no dejó un comentario.Rosmery R.
Doing a good job.wait time is reasonable.Linus A.
The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mailJackie C. | Overall Experience
El cliente no dejó un comentario.JOHN R.
It was goodAXEL C.
El cliente no dejó un comentario.Kerstin C.
El cliente no dejó un comentario.RODERICK A.
El cliente no dejó un comentario.SCOTT B.
good serviceJemmell S.
El cliente no dejó un comentario.NTAYOBATANDEMYE J.
Lower they priceJA VAY H.
El cliente no dejó un comentario.Steve F.
El cliente no dejó un comentario.MARSHA A.
El cliente no dejó un comentario.Robert S.
Bill correctly. I used and entered the correct fuel amounts, took pictures as instructed. and you billed for not bringing back full. I brought it back at the level that I got it. Then I got another charge. I am disputing it becuase I have called and emailed and NO ONE is getting back to me. Very frustrating.Arturo R.
All I saw was good.FNU F.
El cliente no dejó un comentario.JAYLIER A.
The young man was very pleasant and professionalQUENCY W.
The Vehicle is too old. It seems it needs a Tune Up, Oil Change or maybe something is going on with the Transmission, because it kept pulling !!!!SHALANDRA R.
El cliente no dejó un comentario.Dai T.
El cliente no dejó un comentario.mishundalin E. | Overall Experience
El cliente no dejó un comentario.RENE M.
El cliente no dejó un comentario.Elvert D.
El cliente no dejó un comentario.Stephanie W.
The best , thxYAUDEL P.
Just picked up an appliance dolly. Excellent and clean place.They had to correct a mistake from the previous location (Mikes Drive Thru) , which is not a good place with unpleasant service.Wouter B.
El cliente no dejó un comentario.EMEKA I.
No comments right now.JOSEPH E.
El cliente no dejó un comentario.Marley S.
Side mirror was loose and truck window were dirty. No fluid to clean windows. Dangerous to drive with a loose side Mirrow.Shirley A.
El cliente no dejó un comentario.Ericka B.
Excellent customer service.SAM M. | First Impressions
Torrey was Awesome! She gave great customer service.JAMET WELETTA M.
El cliente no dejó un comentario.KATHERINE G. | Overall Experience
El cliente no dejó un comentario.hank L.
El cliente no dejó un comentario.Michael B.
The GM was amazing and very accommodating, I would go there again if I needed to move.Kendra D.
Toy was so kind and helpful to us. I would highly recommend her to rent from. But as for the U-haul dealer around the corner located on Belt Way 8 at Airport. I think Stephen is the manager but he was at a meeting and there was an African Female middle aged behind the desk that was so rude to me and actually was the reason I walked out and went to the Gessner Location to Toy and rent. I will never go back to the Belt Way location again and will NOT recommend that location for sure, She was just horrible and I really don't think she wants a job so maybe you can help her find another one just not there. She is only hurting your business. God Bless and take care.James H.
El cliente no dejó un comentario.Karen N.
Personnel did not know how to use equipment. Reservation was made as an â€œin townâ€ when it was a one way out of state. When a coworker needed assistance, and her colleague was in the bathroom, she shouted â€œwhat's taking so long? Are you touching yourself in there?â€ At which point the person behind me in line decided he did not want to stay and left the line and drive away. Presumably to another uhaul location. I don't blame him.RACHEL M.
U haul is good and have a good friendly staffsIsaac E. | First Impressions
El cliente no dejó un comentario.BYRON V.
The gate was broken in the back. Inconvenience to move out.Siren L. | Overall Experience
I was charge for damage belt on the trailer and one of them was already damaged and I got change for both.fredy B.
El cliente no dejó un comentario.manuel C.
El cliente no dejó un comentario.BRENDA A.
A lot of aspect were good to go until I actually got to the store. I had my picture taken like Im some jail house bird, like wtf!!? Where do they do that at? I had submitted my documents through the touchless check in, so was that necessary? No. Even then, I would've still given an excellent rating but right before the photo scenario, I was basically forced to sign a document, that I had to get that damage collision waiver or otherwise was not getting that van because apparently (based on what your employee said which sounded like bullshit forced upsell) your van was worth x amount of money, was so quote and quote new and because it had less than so many miles. Im a damage appraiser and from inspection standpoint, your so quote and quote new van needs lots of work already. Front and rear chrome bumpers were ding; chrome is not repairable around this parts so that's a start. Huge ding on the right rear cargo door, driver door and right qtr panel and right front door.LAZARO MIKE M.
Very good.Marisol V.
El cliente no dejó un comentario.Adesola O. | Overall Experience
El cliente no dejó un comentario.LONNIE S.
Service to get the truck was extremely slow. The worker was not properly trained. Also, we barely drove a couple miles and they charged us for gas.Monica V.
Next time when a person is new and they don't really know what they are doing when they return the truck back the same day but it was closing time but they return it two hours later and they phone dies so they can't call or fill out the returning the truck back app they were supposed to check the cameras to see what time they return the truck back. But instead they charged me for another day whenever they open the next day and said that's when i return the truck. I don't think that's fair at all. So they kept my money 100$ and just wanted to give me 4$ back. How when i returned the truck back the same day. Two hours later. When i try to tell them what happened they took another 7$ off my card saying that they will put it back on my card so i was like what's the reason if yall taking it off in the first place. Couldn't even answer my question. So if they be a next time for me out would be cash this time not my card. Thanks for everything UhaulPRECIOUS A.
El cliente no dejó un comentario.RAQUEL M.
El cliente no dejó un comentario.Alexis A.
Staff was professional and I was taken care of quickly and to my satisfaction. Job Well Done!Phil P.
I have used U-Haul many times, and this is by far the worst location and wars maintain truck ever. If it wasn't such a hassle to get the truck during the pick up process I would have returned it immediately due to my overall safety concerns. Had I've been driving out of town or further it would not have been acceptableBarrett L.
Very smooth transaction.CHRISTOPHER B M.
El cliente no dejó un comentario.YOLANDA F.
I strongly recommend this Uhaul Location to all my friends, I always rent truck from this location since 2010 and so far always got best customer services all the time, All staff are very helpful and Equipments are always clean, this time they also give you disinfected wipes with key for our peace of mind , Thank you Corporate for always keeping good staff at this location, This time I missed Manager Leonerd but new manager also took good care while we rent truck, Thank you all team member of Uhaul teamDARSHAK T.
Great service. Easy pick-up and drop-offAdesola O. | First Impressions
El cliente no dejó un comentario.SAKORIA DE SHUN D.
El cliente no dejó un comentario.LEE J.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.Franklyn P.
El cliente no dejó un comentario.Philmena D. | Overall Experience
Excellent customer serviceMark S.
El cliente no dejó un comentario.John P.
Great service from Amber!Dennis V.
Your sell man is rude.CHRISTIAN C.
El cliente no dejó un comentario.CECIL K.
Great and fast service.Lucius S.
El cliente no dejó un comentario.Kenneth L.
Drop off to any location should be applied.DORATHY OGBENYEA N.
El cliente no dejó un comentario.SHIRLON L.
El cliente no dejó un comentario.Emily B.
El cliente no dejó un comentario.FERNANDO S.
I love how the staff was so friendly and helpful..Philmena D.
Transporter was pretty beat up.Eduardo P.
El cliente no dejó un comentario.Robert S.
I had to waste gas and mileage to go back to the uhaul location because they never explained to me about the lock on the back door of the 17' truck. When we were ready to move our velongings we realized there was a lock on the back door that appeared locked. The lady at the front desk was also very rude and picked up other peoples phone calls while dealing with me. I would like for somebody to contact me asap thank you.LEVY G.
El cliente no dejó un comentario.FRANK OLIVIER H.
The person that rented me the truck did so without setting up the drop off location, even though I told her i know exactly where I need to drop it off. Before I was finished with the truck I received a call from a different location on Mesa Rd. telling me the truck is reserved for someone else and that i will receive a $520 bill for not bringing them the truck. That is not my problem, he needs to talk to the person that rented me the truck.Warren E.
They tried to help me as much as they could because there was no annotation about my incident. So they gave two number to make a complaints which I'm about to makecarlos V.
El cliente no dejó un comentario.Hendrik G.
Everything was on time...Bobby W.
The customer service agent at this location was excellent. She was very friendly and knowledgeable, and she clearly reviewed with me the details and fees of my rental. And, she did a great job adhering to social distancing.ROBERTO L.
El cliente no dejó un comentario.Adrian M.
The manager, Tory, was super helpful and really nice!Nancy V.
The leasing agent Amber was top notch.Michelle E.
El cliente no dejó un comentario.anissa P.
Great customer service all the way around! Clean facilities and equipment was well maintained. Will definitely use this location again.Leticia H.
El cliente no dejó un comentario.Samson D.
Not cancel our 2 day reservation without notification....only to find out as we arrived to pick up...then when forced to re-book, the mileage was conveniently $.40 higher per mile. SCAMReginald M.
El cliente no dejó un comentario.Nwanoruo O.
The equipment was fine however the truck needs to be maintained engine wise. I was afraid that the truck would stop because it felt like transmission issues. When I got to the speed of 70 the AC cut off and if you passed 70 mph it would cut back on. The attendant was great , my concern was the truck.CYNTHIA W.
Tara, the Manager at the Beechnut location in Houston TX 77074 was AMAZING!! My wife and I are first time homebuyers and everything is so new to us. Tara was so helpful on what boxes to buy! HIGHLY RECOMMEND THIS LOCATION!!Fahad H.
Look at the order clearly that the customer place online and not charge them for something they did not or useAlicia B.
Employees are very respectable very professional and know what they are doingEdith L. | First Impressions
Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storagetheresa u. | First Impressions
Staff very friendly and helpful.John R. | Overall Experience
Staff were always friendly and helpful. Place was always clean.J. Robert R. | Overall Experience
Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.Jackie C. | First Impressions
The gentleman that helped us (I don't remember his name) was extremely helpful and efficient. He made the entire process very easy.KATHERINE G. | First Impressions
Excellent service.Ruwa S. | Overall Experience
Thank you fveru very much imaria m. | Overall Experience
Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.Thomas G. | First Impressions
very friendly staff, thank you!Jason C. | First Impressions
Staff rude, harrass u.Cekennacheriff R. | Overall Experience
The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so mucteresa h. | Overall Experience
agent was very helpfulLiam O. | First Impressions
Enjoyed our rental space and the ease and convienience of our space. Gracias.juluis p. | Overall Experience
All the staff was very friendly and customer service was excellentMargaret M. | Overall Experience
I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.teresa h. | First Impressions
Thank you Destiny and all the staff for all the help!Daniela O. | Overall Experience
Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcoxveronica j. | Overall Experience
Every employee that I worked with was kind and helpful. Many thanks.Delaney O. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!