Comentarios del cliente para U-Haul Moving & Storage of Westwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Westwood

Grado total:

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Edith L. en

Grado:

Employees are very respectable very professional and know what they are doing

Patricia S. en

Grado:

When I showed up to the location to pick up the rental truck, the guy in the office was on a personal call the entire time with his wireless headphones. He forgot to mantion a few details as far as charges and that the check in after hours link was not working so I was charged an additional fee of $20 which was refunded to me after I call the next morning and spoke to Leonard or something like that who was very rude btw. Never again will I use their location for services.

Vincent M. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

Perfect experience

Kim M. en

Grado:

Excellent Service

Kenneth B. en

Grado:

Outstanding pickup and return agents and customer service

David D. en

Grado:

El cliente no dejó un comentario.

Kim M. en

Grado:

I always receive EXCELLENT service. I'll will continue to use this location for my truck needs. Great customer service!

Kate P. en

Grado:

Leonard was great!!! Super friendly and incredibly helpful.

David C. en

Grado:

El cliente no dejó un comentario.

Maia C. en

Grado:

El cliente no dejó un comentario.

Rakeshia B. en

Grado:

El cliente no dejó un comentario.

jamet M. en

Grado:

El cliente no dejó un comentario.

Jesus I. en

Grado:

Tofo el servicio es bastante bueno

Kimberly G. en

Grado:

El cliente no dejó un comentario.

Kim M. en

Grado:

Excellent customer service

Gerardo P. en

Grado:

El cliente no dejó un comentario.

Bryan R. en

Grado:

El cliente no dejó un comentario.

theresa u. en

Grado:

Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage

Jennifer R. en

Grado:

El cliente no dejó un comentario.

Tanisha C. en

Grado:

manager very friendly and helpful

Kassandra A. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

Staff very friendly and helpful.

DELIA H. en

Grado:

El cliente no dejó un comentario.

J. Robert R. en

Grado:

Staff were always friendly and helpful. Place was always clean.

Benito P. en

Grado:

El cliente no dejó un comentario.

Fred B. en

Grado:

Nothing

Scott N. en

Grado:

The visor on the drivers side was broken. As soon as I started driving, it kept coming down in front of me. Finally I had to push it to the side window to keep from coming down. When I parked and put it back to front it fell back down and slid completely off. Definitely a possible driving hazard and liability!

Darshak T. en

Grado:

This is a best Uhaul location with best customer service & all staff member are very professional , I strongly recommend this location to all my friends

Erich A. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

The H-Haul agent on duty when we picked up the truck was kind, patient, and helpful.

George C. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

I've rented from UHaul locations all over town and the state. This was by far the most pleasant visit. He was engaging from the moment I walked in. Helping to make sure I got the right trailer for my needs. Rental and return were efficient and easy. I recommend this location for your rental needs.

Dr Rick W. en

Grado:

El cliente no dejó un comentario.

Shangjun L. en

Grado:

El cliente no dejó un comentario.

Agustin C. en

Grado:

They need to rent 24 HR for that rate

shangjun L. en

Grado:

Great service, great truck.

SIMONE H. en

Grado:

Everything was easy and the guys were friendly

James B. en

Grado:

Leonard was courteous and helpful both at the time of pickup and return (in the rain). Among the best rental experiences I have ever had. Thank you. Jim Brown

Henry Y. en

Grado:

El cliente no dejó un comentario.

Timothy E. en

Grado:

El cliente no dejó un comentario.

Jean C. en

Grado:

We arrived at appointment time, if I wouldn't have checked in online it would've been more than the 30 minutes we waited. Along with the fact I paid for 4 hours but only got 3.5 because the line wait was unacceptable. More rentals = more staff needed.

Kyler K. en

Grado:

They over charged me for mileage.

Cornelius O. en

Grado:

Unwarranted charges put on my account 28.50. The truck was returned 2 hours as stated, the clerk claimed because it wasn’t noted on my phone. Thereby claiming it returned after hour. And the gas issue was all a flimsy story.

Patricia B. en

Grado:

El cliente no dejó un comentario.

lashawn J. en

Grado:

El cliente no dejó un comentario.

Lizzie W. en

Grado:

The lock was not operable and the manager said he knew it before he rented the truck out. My belongings could've been stolen. Also, there were issues with the transmission, which made the truck burn more gas.

Leland S. en

Grado:

El cliente no dejó un comentario.

Samuel B. en

Grado:

Employ more staff to accommodate the volume of customers.

Jordan N. en

Grado:

This was not even intended drop off location. Was charged for extra miles even though I had to drive to the wrong place. Called next morning to speak with Sherman who had signed off on the return receipt. After nicely asking to speak with Sherman, the man who answered said, “Thats not my name! Don’t call me that. I’m Tre! You can talk to me! What do you need?” Afterwards, he proceeded to tell me he couldn’t help me. That the request was “over his head” and that I would need to call back the next morning.

Elijah S. en

Grado:

El cliente no dejó un comentario.

Alejandro T. en

Grado:

That only part I didn’t like was the truck had a strong cigarette smell other than that everything was excellent customer service and location

hung N. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

El cliente no dejó un comentario.

Caroline M. en

Grado:

El cliente no dejó un comentario.

Antonio S. en

Grado:

Well, I don't feel well taken care of because they didn't explain to me how it worked and I felt totally scammed because they never told me that if I delivered the transport after 8 pm, I would have to pay an additional amount and I had to deliver it in 4 hours before my time was sold

Leonard N. en

Grado:

For now its excellently ok and am happy

Chrystal C. en

Grado:

The employee there need people skills I had to wait for 45 mins the first time an he was rude

ANA F. en

Grado:

I love this location they help me right away and explained , rules hours how do on line drop off,very satisfied with the service.

Darshak T. en

Grado:

I strongly recommend this Uhal location to all my friends , Manager Leonerd & his team are very professional in their work and we are always happy with there customer service

James B. en

Grado:

El cliente no dejó un comentario.

Samuel B. en

Grado:

El cliente no dejó un comentario.

PATRICK M. en

Grado:

I wasnt happy with my experience here at all. The person i met completely stressed me out financially and physically. I needed the Uhaul to carry small stuff at a very close distance. He made me pay over $100 for one way and made me had to return it at another location. I should have spent less than $50. Even when i told him another representative gave me a $29.99 deal with mileage, he insisted that that deal was no longer in existence. I spent way more than i expected. . I might not be using UHaul again because of this.

Mayra F. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

MARIO M. en

Grado:

Good

IRFAN N. en

Grado:

There were 2 guys working and 4 customers in line and both employees were busy doing something different than taking care of customer also when my turn came after 20 minutes the uhaul employee took my I’d picture on his phone not sure for what. Don’t feel comfortable going there anymore

Jackie C. en

Grado:

Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

John G. en

Grado:

El cliente no dejó un comentario.

Alexander R. en

Grado:

Perfect

Juan M. en

Grado:

Excellent customer service keep doing a great job

Shatania J. en

Grado:

El cliente no dejó un comentario.

Keisha L. en

Grado:

Leonard did an amazing job getting me in a truck and getting me to utilize UHaul Storage instead of CubeSmart

devin W. en

Grado:

El cliente no dejó un comentario.

Glynis B. en

Grado:

nothing at this time

Grant M. en

Grado:

El cliente no dejó un comentario.

Rosanna P. en

Grado:

It was nice to get helped by a real and thoughtful person. He knew and maneuvered your system in order to get me the size vehicle I needed with the amount of time I needed to. He is a real blessing!!

Raafe K. en

Grado:

Equipment should be parked in designated spots.

Bradford M. en

Grado:

Well-managed and efficient couldn't have gone smoother

Catherine N. en

Grado:

I explained to the first location and second location what I was moving and both assured the 20' truck would be suitable. I hired two guys to load the truck that ended up costing me over $600.00 because they had to off-load the truck and we needed to get a bigger truck. I asked the guys to let me know sooner than later and they waited until later. I then located a 26' truck and was sent to a location 45 minutes away from where I lived only to find they were closing as we got stuck in traffic. However, the I called the number I was told they were open until 7pm. We arrived shortly after five and thankfully the young girl stayed and made a call to get us a truck and assured they would be there when we arrived. I was having a melt down as I believed we would have been on the road by then. I was also told they would give me a $15.00 credit for gas. When we went to drop off the 20' truck at Gessner, the following day, we were given the round around and they sent us to another location where they were very professional and took care of us. They had to call Gessner location to release the vehicle and the woman explained to the Gessner location they certainly could have received the truck saving us some time. Then we went back to Gessner to get the car transport. I began to rain so we had to wait again. We asked for assistance in securing the car to assure it was safe. We were told that would be an additional $20.00. I gave cash. Then when we were about to leave we asked where the best place to get gas hauling a trailer nearby and the gentleman sent us to probably the worst and busiest gas stations in Houston. We had to get assistance from a guy to help us get out of the gas station without causing damage to anything. So would I recommend that location? Absolutely not.

dianne B. en

Grado:

El cliente no dejó un comentario.

SUSAN D. en

Grado:

Should have vehicles that r better equipped for handicap. Just have minor walking problem and was hard to get into new vehicles. Should have step rail and extra steps to get in and out of cargo vans and pickup. Hand rails r not placed in a useful location inside either.

Alejandro S. en

Grado:

everything is fine everything is excellent

Angelo B. en

Grado:

El cliente no dejó un comentario.

Joseph P. en

Grado:

El cliente no dejó un comentario.

JAIVER S. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Very easy checkout. You guys are using tech equipment and scanning. Very efficient

caprica G. en

Grado:

El cliente no dejó un comentario.

Sudarsan S. en

Grado:

None

William W. en

Grado:

One of the tires blew out in route to destination. Took 1 hr for help to arrive. 1-800 operator was unable to locate me on gps due to his system being out of order.

Deborah B. en

Grado:

El cliente no dejó un comentario.

Emily B. en

Grado:

El cliente no dejó un comentario.

Renea B. en

Grado:

El cliente no dejó un comentario.

Christopher O. en

Grado:

El cliente no dejó un comentario.

Britani M. en

Grado:

Excellent customer service, I will be back. The Westwood location is exceptional.

Akua D. en

Grado:

El cliente no dejó un comentario.

Rosa c F. en

Grado:

El cliente no dejó un comentario.

Juan H. en

Grado:

El cliente no dejó un comentario.

Chenxi W. en

Grado:

Rate is bit high, but the service is quick and efficient. Will come again.

Britani M. en

Grado:

El cliente no dejó un comentario.

KATHERINE G. en

Grado:

The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.

JORGE F. en

Grado:

mileage discripency.

William W. en

Grado:

El cliente no dejó un comentario.

Ruwa S. en

Grado:

Excellent service.

Kendal L. en

Grado:

The manager gave great service and was very helpful. Kudos to him.

Daniel G. en

Grado:

This was the best u-haul experience I have hade, the service was amazing.

CHRIS E. en

Grado:

El cliente no dejó un comentario.

maria m. en

Grado:

Thank you fveru very much i

Thomas G. en

Grado:

Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Jason C. en

Grado:

very friendly staff, thank you!

Cekennacheriff R. en

Grado:

Staff rude, harrass u.

teresa h. en

Grado:

The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

Liam O. en

Grado:

agent was very helpful

juluis p. en

Grado:

Enjoyed our rental space and the ease and convienience of our space. Thank you.

Margaret M. en

Grado:

All the staff was very friendly and customer service was excellent

teresa h. en

Grado:

I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

Daniela O. en

Grado:

Thank you Destiny and all the staff for all the help!

veronica j. en

Grado:

Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

Delaney O. en

Grado:

Every employee that I worked with was kind and helpful. Many thanks.

NANCY D. en

Grado:

all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!

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