Customer Reviews for U-Haul Moving & Storage of Westwood

1,328 comentarios

8015 S Gessner Rd   Houston, TX 77036
(Beechnut st Across from Best Buy)

(713) 995-5512

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 995-5512

8015 S Gessner Rd
Houston, TX 77036
(Beechnut st Across from Best Buy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

Give the man some additional help. Only one person working here.

KENNETH W. 
Clasificación:
5.0

Todo esta bien

ARQUIMEDE U. 
Clasificación:
5.0

Great service

DAVIS S. 
Clasificación:
5.0

Eric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 

Theresa Gayle S.  |  First Impressions 
Clasificación:
5.0

David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!

katharine e.  |  First Impressions 
Clasificación:
3.0

While the trailer was clean and in good condition. Trailer tire pressure had not been checked. Tire pressure should have been 65psi. Trailer received had tires at 30, 35, 35, and 50psi. Not happy that I had to correct pressures for a 1500 mile haul across the country. A blow out in the middle of no where would not have been fun on a holiday weekend.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKUNNA E. 
Clasificación:
4.0

Be nice to them,like you were to me

KENNETH J. 
Clasificación:
5.0

Professional & Courteous!!!!

Jacqueline L.  |  Overall Experience 
Clasificación:
3.0

I had a bad experience with customer service over the phone… I was told if I rented storage after hours I would still be able to use it that day and that was not true. Next called customer service again and was promised $20 credit, never received it. In results of me not being able to get the storage it resulted in an extension of the rental of the truck. So I was charged an extra $178….. I contacted manager Eric and explained to him about the additional charges he told me he would check into it and make adjustments,and he never contacted me. So, I was lied to three times during whole transaction with customer service and the store manager. I don't trust you guys anymore.

Antoinette E. 
Clasificación:
4.0

Person who checked my truck in was professional and prompt.

Alicia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

AKEEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUWAN D. 
Clasificación:
5.0

Great service

ANGEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.

Zachary P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

Good Location where I stay On braeswood blvd

Debra Ann S.  |  First Impressions 
Clasificación:
5.0

Very friendly service great job

RODRIGO J. 
Clasificación:
5.0

Nothing. I was in and out in 15 min

DANIEL S. 
Clasificación:
5.0

Efficient and very professional.

ROBERT K. 
Clasificación:
5.0

The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.

DONNELL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigette L. 
Clasificación:
5.0

Eric Hinton was professional and friendly very early in morning. The left blinker/brake light stopped functioning not long after departure. Pick up was organized and time efficient. Trailer was stable and drove well.

ROBERT B. 
Clasificación:
5.0

All is well with your location. Keep doing the things you already doing and don't rest on your oars atall.

AMOS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARVIN F. 
Clasificación:
5.0

Great. Great. Great service

BASIL A. 
Clasificación:
5.0

Gracias

LEROY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Itoro I. 
Clasificación:
5.0

Great staff good people I will recommend people anytime to your location...👍👍

Heriverto G.  |  First Impressions 
Clasificación:
5.0

Thanks again, Erik!

Loraine S. 
Clasificación:
5.0

The representatives are awesome, rated 5 star !

ting W. 
Clasificación:
5.0

Service were excellent

Azuka E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASIBULLAH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD H. 
Clasificación:
5.0

Thank you uhaul

Ernesto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

Adamis De La Rosa

ADAMIS D. 
Clasificación:
5.0

This time was experienced without any problems. Staff was experienced and perdonable, that created a great environment. However, if an improvement were to made for customer improvement, it would be to have a gas area to fill the Van's and other Uhaul vehicles, so that customers can pay for any gas overage at the Uhaul location.

LAVONNE YOUNG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHEUS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA R. 
Clasificación:
5.0

El manager fue muy amable y atento con migo

Jose M.  |  First Impressions 
Clasificación:
3.0

have more than one person working desk customer service so the wait isnt as long.

Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER D. 
Clasificación:
4.0

Do inspections with the customer before and after the vehicle is returned to the location including the overall payment

VALENTINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yen V. 
Clasificación:
5.0

Mr. Eric was very helpful and very professional in his manner. He was also very personal in his help, took time to listen and help figure out the best way to rent the equipment. Thank you Mr. Eric. Respectfully, Ronald Irby

RONALD I. 
Clasificación:
5.0

The store manager was wonderful. He did a fabulous job getting me on the road. When I returned , there was a different gentlemen that was helpful and explained my billing to me. All around great service!

JON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR M. 
Clasificación:
5.0

All good and professional…

Douglas L. 
Clasificación:
5.0

ERIC did a great job on handling my reservation He was so helpful

LAWRENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix O. 
Clasificación:
4.0

I wish they had shown me the features of the rental. I went most of the load and didn't know the ramp could be made level with the bed of the truck.

aaron Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

YU L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIKA B. 
Clasificación:
5.0

Excellent customer service experience.

ARINZE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradly G. 
Clasificación:
5.0

The truck that was rented had a leak in the top right corner. It was unprofessional of unsullied to rent such an equipment. The boxes of book and clothes and art were damaged because of water leak from the rain. I haul should provide some compensation for the damage

KRIPA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eyad A. 
Clasificación:
5.0

Gracias

LEROY G.  |  First Impressions 
Clasificación:
5.0

Service was great. Thanks!

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELLE J. 
Clasificación:
3.0

Pickup time was 7AM. Had to wait 2 hours for the store to open because the equipment I rented was not in the truck.

Tiffany N. 
Clasificación:
5.0

Great experience! I will definitely use them again

GERTRUDE S. 
Clasificación:
3.0

Cheaper prices

Shari I. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

You have a great manager at this location. He was very helpful answering all my questions. This location needs to keep doing that they are doing, very friendly. I will go back to this location next time I need to move stuff.

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerstin C. 
Clasificación:
4.0

We had to drive 20 minutes to a return spot. I know there are other uhaul rental places closer, but none appeared online. That was very inconvenient.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUSSAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

India M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREVOR T. 
Clasificación:
5.0

All services are sweet and new

THAKIR A. 
Clasificación:
1.0

Truck it slow. Too expensive Overly excessive return steps

MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETTY J. 
Clasificación:
5.0

Esta un precio accesible y en un lugar adecuado

norge p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd Jr D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loraine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
5.0

Due regular maintenance on your cars, check engine light came on after I drove away. Because of that I couldn't overnight the drop I had to show up early in the morning o the manager could inspect very inconvenient. Also, the gas was no where near right under half like the contract said it was on the last quarter of the tank.

MOHAMMED K. 
Clasificación:
5.0

EVERYTIME I've gone there I got great help

JACKIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED A. 
Clasificación:
4.0

The manager was very helpful and extremely nice.

Erica R. 
Clasificación:
5.0

Me.roshell was amazing

Oneka B. 
Clasificación:
4.0

Thank you for your continued great customer service!

Loraine S. 
Clasificación:
4.0

I picked up a 10' truck late on 6/1/2021. The under carriage has damaged and I called and reported to the 800 service line. Eric promptly called me on the morning of 6/2/2021 to confirm the notes on the account and assisted me with exchanging the truck to a 15', for the same rate. Upon my return, Amber (who always has attitude) tried to give me a hard time when I asked to leave the keys and receive my receipt via email. When I finally receive my receipt at 6:30 pm 6/2/2021, Amber had changed the contract and overcharged me. I specifically told Amber that I was a "...Corp Acct and that I had issues with the initial 10' and Eric switched it out this AM" for the 15' (which was returned 24 hours before due date). Amber needs to be re-trained and stop changing contracts without reading the notes and listening to the customer. Amber needs to check her attitude! I have had great service and assistance from all of the other team members at this location! Amber is ruining the reputation. L. Stanback

Loraine S. 
Clasificación:
5.0

I have no improvement suggestions everything was great.

Linetta L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene T. 
Clasificación:
5.0

Love that they were willing to work with me running 30 minutes behind schedule in returning the rental. Super nice and accommodating even though the rental was reserved to another family right after me. I thought they would charge me more for running 30 minutes behind but they didn't.

Nancy H. 
Clasificación:
5.0

Sign in / look up orderTrucksTrailers & Towing Back to Main MenuStart a ReservationTrailer Sizes & TypesVehicle Towing EquipmentHow to VideosTrailer & Towing TipsFAQsHitches & AccessoriesU-Box® Containers Back to Main MenuRates and InformationDelivery OptionsPopular UsesInternational MovesU-Box Packing and Delivery TipsFAQsContainer DimensionsStorage Back to Main MenuSelf-Storage at U-HaulMove-In Online: Get StartedClimate Controlled StorageRV, Car & Boat StorageSelf-Storage Size GuideDrive Up / Outdoor StoragePay My Storage BillFAQsBoxes & Packing Supplies Back to Main MenuBoxesCovers & BagsLocksPacking SuppliesRent Moving BoxesRope & Tie DownsShipping BoxesTapeMoving LaborHitches & Accessories Back to Main MenuTrailer HitchesBall MountsBike RacksCargo CarriersHitch BallsHitch LocksTrailer WiringPropane Back to Main MenuPropane RefillGrilling AccessoriesGrills & SmokersPortable HeatersPropane TanksTank Parts & Accessories Submit a Review We are always looking to improve our service or give credit where credit is due. Ayúdanos con un comentario sobre tu reciente experiencia. Rental Pick Up Location U-Haul Moving & Storage of Westwood 8015 S Gessner Rd Houston, TX 77036 How would you rate this location overall? Excellent     Above average     Average     Below average     Poor      Was the equipment clean and well maintained? YesNoNot Applicable Would you recommend this location to a friend? YesNoNot Applicable Comments/What can we do to improve for the next customer?

JUAN C. 
Clasificación:
5.0

I 100% recommend this location. The workers were very considerate and thoughtful for my first time rental process. No need for improvement, this team was great to work with!

MICHELLE N. 
Clasificación:
5.0

Such a nice employee would deff not let go of my units

jacqueline Orellana R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosmery R. 
Clasificación:
5.0

Excellent customer service.

SAM M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba