The representatives working at this location were very professional and worked well with customers that I've witnessed.THERESA M.
Customer Reviews for U-Haul Moving & Storage of Westside
Chicago, IL 60639
(Between North Ave & Grand Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.- dom.: 7 a. m. - 7 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.JOHNNY F.
El cliente no dejó un comentario.DEANTJUAN W.
Devise a better way to obtain customer's driver license without rep having to use personal or company cellphone. With the high rate of identity theft this would prevent customer anxiety and possible legal issues.Ferrari D.
You don't have to do nothing really you always give customers the best service all timeRENE P.
El cliente no dejó un comentario.ANNIE J.
El cliente no dejó un comentario.JAMES B.
The U-Haul was clean but in bad shape the door wouldn't close well wasn't safe to drive but we didn't notice till we were headed back. Then the truck door jammed and wouldn't close at all for the ride back to U-Haul. We had to drive with the back door open lucky we were done with the truck and it was empty. The service was quick and good so I would try them again but the trucks need to be checked for safety and repairs.AUDREY A.
Just a lil bit of mice droppings but overall ok for the years I had itTALONDA S. | Overall Experience
The very first thing that comes to mind is how rude the manager was! He was very unprofessional and sarcastic, I feel that if a customer walks into any business they should be welcomed because they are there to buy something from your store or rent something he made us feel like if we were a bother to him! He also did a bad job of explaining the situation and he didn't plug in to car dolly harness right. Over the last 15 years we have rented trucks and equipment and storage facilities from different locations throughout the United States and this one is the one that will make us not come back. He should be retrained or removed as a manager!!ZULMA C.
El cliente no dejó un comentario.Brett M.
El cliente no dejó un comentario.FRANCISCO H.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.MIGUEL D.
We dropped the truck off and no one came out to check it out. We took a picture of the dash so they could see the fuel was full and the mileage. They took that down and then never even gave us a signed receipt. The receipt that was emailed didn't have anyone's signature. I didn't feel confident about the drop off.PATRICK W.
The representative was extremely friendly, knowledgeable and professional!!! I plan to use them fir future rentals as well!!!SHIRLEY E.
El cliente no dejó un comentario.ELOISE C.
Great service! Thanks so much for making our move smooth as eggs! :DLiliana R.
Take care and fix your trucksKONSTANTIN P.
El cliente no dejó un comentario.KIMETHRA W.
El cliente no dejó un comentario.RONALD L.
Mananger Tremell is the worst at customer service as he yells at his patrons and is just unprofessionall On all levels had to have roadside assistance come and a whole bunch of crap .. thanks for nothingTANYA C.
El cliente no dejó un comentario.GEORGE W.
Next time have equipment ready for customer and test before arrive.Customer shouldn't have to do job for company too much walking back and forthCHARISMA G.
El cliente no dejó un comentario.JOHNNY T.
The attend was very helpful and polite.CARL R.
Always friendly serviceCHRYSTAL K.
Ryan was very friendly, and it took less than 5 minutes to pick up the truck.RYAN M.
The mileage was off by 10 miles at pick up and I was over charged by 7 miles at drop off. Very deceptive practices.SHUNEKA V.
El cliente no dejó un comentario.LINDA R.
El cliente no dejó un comentario.FREDERICA W.
El cliente no dejó un comentario.GLEN M.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.ALFREDO A.
If a vehicle is reserved it should be Available at time of pick up.MAYRA A.
El cliente no dejó un comentario.JASHAE C.
Keep up the good work keep up the good workWILLIAM M.
The truck that I got had less than a quarter tank of gas. I only made half a trip before having to stop for gas. Perhaps the previous person didn't fill it as they should have or it wasn't seen when it was checked in. It was inconvenient in loosing time.Sergio G.
El cliente no dejó un comentario.MESSAN A.
Extraordinario servicio al clienteJemesha H.
Please verify the millage because was less 10 miles. Please send a receipt. thank you!FRANCISCA M.
El cliente no dejó un comentario.SARA V.
El cliente no dejó un comentario.BRYAN R.
I like the service that I received. I was in and out in about 15 minutes .The young lady that took care of me was very well spoken and helpful to all my questions.PATRICIA F.
I think that every time I go to this Uhaul, I have been treated well. I would recommend this store to everyone. They're GREEEEAT!Blynda J.
The representative took too long I dont think he knew what he was doing I was the only customer at the time and he took a hour just to ring me upOTIS H.
Very good nice peopleMARIA V.
El cliente no dejó un comentario.RAVEN J.
I love there serviceGEORGINA R.
El cliente no dejó un comentario.TONY G.
Everything is okay. Only thing is some times no trc like 15" Otherwise Everything is okay and we have good satisfaction with the Uhaul representatives.MESSAN A.
the staff was awesome!DONALD F.
Excellent customer service and very helpfulKENYA C.
Better customer serviceNorma G.
Don't park the van too close to a point where one can't get to move it. The van was park in a tight space.JULIUS F.
Quick and easy no bsTONY G.
Trameel and his team are great. Always willing to help.Chrystal K.
El cliente no dejó un comentario.LAVERN T.
El cliente no dejó un comentario.ELOISE C.
El cliente no dejó un comentario.ALMA F.
Customer Service is awful. It was boiling hot in the office. I had a reservation and I was still in there for over an hour. The associate didn't know what he was doing and he kept asking his coworker for assistance. Then another customer came back after renting a van and she informed them that the tire was low. He told her that they don't have anything to use to put air in it and he asked her if it was â€œlow lowâ€ The side mirror on the truck that I was given was broken. I had to go look for the truck myself as well. I've never experienced such unprofessional customer service in my life.LATICIA H.
El cliente no dejó un comentario.ALISHA H.
El cliente no dejó un comentario.VIVIAN S.
I understand the new process however when there are 4 maybe 5 employees on site during regular business hours what is the purpose of having the customer go search out the the vehicle?LEE D.
El cliente no dejó un comentario.LAURIE F.
They never provide with the appliance dolly that i paid forJosue P.
El cliente no dejó un comentario.JOYCE H.
I have no comment here. This is because I was treated very well at this location.William S.
El cliente no dejó un comentario.Angela R.
El cliente no dejó un comentario.JANNET S.
Excellent serviceluz R.
Didn't cancel my reservation, apply questionable charges, nor treat me like an idiot.arthur S.
El cliente no dejó un comentario.LUIS Q.
El cliente no dejó un comentario.Valerie C. | First Impressions
SHUT IT DOWN IMMEDIATELYTYWONE L.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.XIOMARA R.
El cliente no dejó un comentario.XIOMARA R.
El cliente no dejó un comentario.CARL R.
El cliente no dejó un comentario.RAMONA P.
El cliente no dejó un comentario.REYNA C.
El cliente no dejó un comentario.LEON M.
El cliente no dejó un comentario.LUIS M.
Something in the truck that I used but me and my baby up. We have bites all over our body. I really hope they weren't bed bug bites!!Shakita W.
El cliente no dejó un comentario.Ricardo N.
El cliente no dejó un comentario.ELIZABETH B.
El cliente no dejó un comentario.DARLENE H.
El cliente no dejó un comentario.VERNITA B.
Always satisfied.Blynda J.
El cliente no dejó un comentario.FRANCISCO A.
El cliente no dejó un comentario.BRYANT I.
El cliente no dejó un comentario.RAUL V.
Rear driver side taillight/brake light didn't work at all and the passenger rear tire pressure was low also.TREVAR A.
While the vehicle performed fine and the employees at the location were great, I have had the worst experience with U-Haul. Upon creating the reservation for my vehicle I advised U-Haul employees on the sizing I would need. I mentioned I have a 2bed/2bath plus a den (no dining room furniture) apartment. They said a 15ft truck would be fine and at best at 17ft. I said I was worried that would be cutting it really close and I should get a 20ft. They said I would be overpaying if I went with a 20ft. I went with my gut. The U-Haul was indeed too small even at 20ft. I would've needed at least 3 more ft on the truck. I was moving 8 hours away and didn't have the luxury to just drop items off and run back for what was left. I had to leave behind two box springs and a few other random items. Thank GOD I trusted my gut and went with the 20ft because if I had stupidly went with the 15/17ft truck that I was advised to I would have had to leave behind so much more. Another huge issue was on 8/25, the day before I was scheduled to move out, U-Haul called me and I missed the call. No voicemail. But I received a text and an email stating that my pick up location had changed. However, when I signed in online the location still stated my original location. Neither location the old or new would answer their phones for me to confirm where I had to go since they were on opposite sides of the city. I tried calling the local dispatch scheduler from U-Haul that called me in the first place and I waited on hold for over 2 hours. I had a lunch planned with all of my friends that I was leaving behind when I moved and I missed it trying to figure out what was going on with my U-haul truck. Because I was picking up so early the next morning I couldn't just wait until then to figure this out. On my other phone, I called regular U-Haul customer service and after 25 minutes someone answered and said that accoridn got her my pick up location is confirmed as the NEW location not my original one but from what she could see that location still didn't have the truck I needed and she had no way to confirm that but for me to still wait on hold with the dispatch number or she recommended me to drive to the U-Haul new pick up location and speak with them in person. So that is what I did on my last day in Chicago. I missed a wonderful goodbye brunch with my friends because I was running around Chicago driving to U-Haul to confirm my appointment. Bravo. This had nothing to do with the employees at the pickup location at all. This was all because of the customer service from online/phone.JACQUELYN KRISTI M.
El cliente no dejó un comentario.Diana H.
El cliente no dejó un comentario.ELINOR D.
El cliente no dejó un comentario.Lee S.
El cliente no dejó un comentario.AARON H.
El cliente no dejó un comentario.NIKETA G.
El cliente no dejó un comentario.conway w. | First Impressions
Just Great people!jewel r. | First Impressions
El cliente no dejó un comentario.eva j. | First Impressions
UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank Youdiane l. | First Impressions
The staff was courteousBarbara J. | First Impressions
El cliente no dejó un comentario.loren m. | First Impressions
Very pleasant customer service.Yerinita C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!