Customer Reviews for U-Haul Moving & Storage of Westside

3,221 reviews

1700 N Cicero Ave   Chicago, IL 60639
(Between North Ave & Grand Ave)

(773) 889-8194

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(773) 889-8194

1700 N Cicero Ave
Chicago, IL 60639
(Between North Ave & Grand Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
3.0

Customer did not leave a comment.

QUAINETA P. 
Rating:
4.0

Tidwell, the associate could be much more professional. His speech was slang, inaudible, and short in explanation

MARCUS M. 
Rating:
5.0

Thank you for truck that took care of my need.

MYRNA M. 
Rating:
5.0

You have great service

RENE P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN Q. 
Rating:
5.0

Customer did not leave a comment.

FREDERICA W. 
Rating:
5.0

Customer did not leave a comment.

ALFRED D. 
Rating:
5.0

Customer did not leave a comment.

RAYMON N.  |  First Impressions 
Rating:
2.0

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

stephanie p.  |  Overall Experience 
Rating:
5.0

The representatives working at this location were very professional and worked well with customers that I've witnessed.

THERESA M. 
Rating:
1.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY F. 
Rating:
3.0

Customer did not leave a comment.

DEANTJUAN W. 
Rating:
4.0

Devise a better way to obtain customer's driver license without rep having to use personal or company cellphone. With the high rate of identity theft this would prevent customer anxiety and possible legal issues.

Ferrari D. 
Rating:
5.0

You don't have to do nothing really you always give customers the best service all time

RENE P. 
Rating:
2.0

Customer did not leave a comment.

ANNIE J. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

The U-Haul was clean but in bad shape the door wouldn't close well wasn't safe to drive but we didn't notice till we were headed back. Then the truck door jammed and wouldn't close at all for the ride back to U-Haul. We had to drive with the back door open lucky we were done with the truck and it was empty. The service was quick and good so I would try them again but the trucks need to be checked for safety and repairs.

AUDREY A. 
Rating:
3.0

Just a lil bit of mice droppings but overall ok for the years I had it

TALONDA S.  |  Overall Experience 
Rating:
2.0

The very first thing that comes to mind is how rude the manager was! He was very unprofessional and sarcastic, I feel that if a customer walks into any business they should be welcomed because they are there to buy something from your store or rent something he made us feel like if we were a bother to him! He also did a bad job of explaining the situation and he didn't plug in to car dolly harness right. Over the last 15 years we have rented trucks and equipment and storage facilities from different locations throughout the United States and this one is the one that will make us not come back. He should be retrained or removed as a manager!!

ZULMA C. 
Rating:
3.0

Customer did not leave a comment.

Brett M. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO H. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL D. 
Rating:
3.0

We dropped the truck off and no one came out to check it out. We took a picture of the dash so they could see the fuel was full and the mileage. They took that down and then never even gave us a signed receipt. The receipt that was emailed didn't have anyone's signature. I didn't feel confident about the drop off.

PATRICK W. 
Rating:
5.0

The representative was extremely friendly, knowledgeable and professional!!! I plan to use them fir future rentals as well!!!

SHIRLEY E. 
Rating:
5.0

Customer did not leave a comment.

ELOISE C. 
Rating:
5.0

Great service! Thanks so much for making our move smooth as eggs! :D

Liliana R. 
Rating:
1.0

Take care and fix your trucks

KONSTANTIN P. 
Rating:
5.0

Customer did not leave a comment.

KIMETHRA W. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
1.0

Mananger Tremell is the worst at customer service as he yells at his patrons and is just unprofessionall On all levels had to have roadside assistance come and a whole bunch of crap .. thanks for nothing

TANYA C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
2.0

Next time have equipment ready for customer and test before arrive.Customer shouldn't have to do job for company too much walking back and forth

CHARISMA G. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Great

OTIS H. 
Rating:
5.0

The attend was very helpful and polite.

CARL R. 
Rating:
5.0

Always friendly service

CHRYSTAL K. 
Rating:
5.0

Ryan was very friendly, and it took less than 5 minutes to pick up the truck.

RYAN M. 
Rating:
2.0

The mileage was off by 10 miles at pick up and I was over charged by 7 miles at drop off. Very deceptive practices.

SHUNEKA V. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

FREDERICA W. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO A. 
Rating:
3.0

If a vehicle is reserved it should be Available at time of pick up.

MAYRA A. 
Rating:
5.0

Customer did not leave a comment.

JASHAE C. 
Rating:
5.0

Keep up the good work keep up the good work

WILLIAM M. 
Rating:
3.0

The truck that I got had less than a quarter tank of gas. I only made half a trip before having to stop for gas. Perhaps the previous person didn't fill it as they should have or it wasn't seen when it was checked in. It was inconvenient in loosing time.

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

MESSAN A. 
Rating:
5.0

Great customer service

Jemesha H. 
Rating:
4.0

Please verify the millage because was less 10 miles. Please send a receipt. thank you!

FRANCISCA M. 
Rating:
5.0

Customer did not leave a comment.

SARA V. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

I like the service that I received. I was in and out in about 15 minutes .The young lady that took care of me was very well spoken and helpful to all my questions.

PATRICIA F. 
Rating:
5.0

I think that every time I go to this Uhaul, I have been treated well. I would recommend this store to everyone. They're GREEEEAT!

Blynda J. 
Rating:
3.0

The representative took too long I dont think he knew what he was doing I was the only customer at the time and he took a hour just to ring me up

OTIS H. 
Rating:
5.0

Very good nice people

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

RAVEN J. 
Rating:
5.0

I love there service

GEORGINA R. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Nothing

CYNTHIA M. 
Rating:
5.0

Everything is okay. Only thing is some times no trc like 15" Otherwise Everything is okay and we have good satisfaction with the Uhaul representatives.

MESSAN A. 
Rating:
5.0

the staff was awesome!

DONALD F. 
Rating:
5.0

Excellent customer service and very helpful

KENYA C. 
Rating:
4.0

Better customer service

Norma G. 
Rating:
5.0

Don't park the van too close to a point where one can't get to move it. The van was park in a tight space.

JULIUS F. 
Rating:
5.0

Quick and easy no bs

TONY G. 
Rating:
5.0

Trameel and his team are great. Always willing to help.

Chrystal K. 
Rating:
4.0

Customer did not leave a comment.

LAVERN T. 
Rating:
1.0

Customer did not leave a comment.

ELOISE C. 
Rating:
4.0

Customer did not leave a comment.

ALMA F. 
Rating:
1.0

Customer Service is awful. It was boiling hot in the office. I had a reservation and I was still in there for over an hour. The associate didn't know what he was doing and he kept asking his coworker for assistance. Then another customer came back after renting a van and she informed them that the tire was low. He told her that they don't have anything to use to put air in it and he asked her if it was “low low” The side mirror on the truck that I was given was broken. I had to go look for the truck myself as well. I've never experienced such unprofessional customer service in my life.

LATICIA H. 
Rating:
5.0

Customer did not leave a comment.

ALISHA H. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN S. 
Rating:
3.0

I understand the new process however when there are 4 maybe 5 employees on site during regular business hours what is the purpose of having the customer go search out the the vehicle?

LEE D. 
Rating:
3.0

Customer did not leave a comment.

LAURIE F. 
Rating:
3.0

They never provide with the appliance dolly that i paid for

Josue P. 
Rating:
4.0

Customer did not leave a comment.

JOYCE H. 
Rating:
5.0

I have no comment here. This is because I was treated very well at this location.

William S. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

Customer did not leave a comment.

JANNET S. 
Rating:
5.0

Excellent service

luz R. 
Rating:
4.0

Didn't cancel my reservation, apply questionable charges, nor treat me like an idiot.

arthur S. 
Rating:
5.0

Customer did not leave a comment.

LUIS Q. 
Rating:
5.0

Customer did not leave a comment.

Valerie C.  |  First Impressions 
Rating:
1.0

SHUT IT DOWN IMMEDIATELY

TYWONE L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

XIOMARA R. 
Rating:
5.0

Customer did not leave a comment.

XIOMARA R. 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
5.0

Customer did not leave a comment.

RAMONA P. 
Rating:
5.0

Customer did not leave a comment.

REYNA C. 
Rating:
3.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
3.0

Something in the truck that I used but me and my baby up. We have bites all over our body. I really hope they weren't bed bug bites!!

Shakita W. 
Rating:
5.0

Customer did not leave a comment.

Ricardo N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE H. 
Rating:
5.0

Customer did not leave a comment.

VERNITA B. 
Rating:
5.0

Always satisfied.

Blynda J. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

BRYANT I. 
Rating:
5.0

Customer did not leave a comment.

conway w.  |  First Impressions 
Rating:
5.0

Just Great people!

jewel r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

eva j.  |  First Impressions 
Rating:
5.0

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

diane l.  |  First Impressions 
Rating:
5.0

The staff was courteous

Barbara J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loren m.  |  First Impressions 
Rating:
5.0

Very pleasant customer service.

Yerinita C.  |  First Impressions 
No reviews have been submitted for this location.

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