Customer Reviews for U-Haul Moving & Storage of Westpark

1,967 comentarios

6040 Westpark Dr   Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

(713) 664-8599

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 664-8599

6040 Westpark Dr
Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

I was given a rental below E, and did not provide any discount for the inconvenience. Truck was damaged and horrible customer service.

CURSHANA T. 
Clasificación:
1.0

The attendant who leased me the vehicle was very rude, unprofessional, seemed very irritable and was short with me. If I asked him a question or for more details, he would throw the question back at me. For example, my online receipt wasn't showing the item details of the boxes I ordered, so I asked if he could tell me, then he asked me very rudely "you don't know what you ordered?". He was a tall African American gentleman. I unfortunately didn't get his name because I just wanted to be done with him. He also didn't check to include the dolly I ordered so if I hadn't remembered, I would've left without it. It was just a terrible customer experience so far. Even still don't understand all the charges for my rental as he wouldn't explain when I asked, only to ask me if I didn't look up what I booked. It was ridiculous. He just looked angry to be there. I usually never make comments, but this was required

CYNTHIA B. 
Clasificación:
3.0

Customer service could have been much better with a smile. Second its not about the location, but they charge me per mileage and then fuel charges. I drove the truck for 19 miles only and returned in 2 hours window. U Haul charged me $78 for 10 feet truck :( wow

Muhammad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.

Cheryl L.  |  Overall Experience 
Clasificación:
3.0

The gentlemen that helped me was not every welcoming. He seemed to be bothered when I arrived. The van driver side seat was clean but the passenger seat was full of animal fur.

ANN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

The trip went so smooth

JOHNATHAN P. 
Clasificación:
5.0

Excellent experience

ROLAND C. 
Clasificación:
5.0

Employee was super nice and very helpful!

Grace S. 
Clasificación:
3.0

Fuel gauge read lower than marked on invoice. Invoice showed one quarter while guage indicated one eighth. There was a low fuel warning when I got into the truck. I had to stop for fuel immediately. The truck had not been swept out. There was a grit in the back of truck. I rent often and fuel is often inaccurate. First time the truck has been dirty.

David S. 
Clasificación:
5.0

Todo estuvo perfecto la atención muy buena

FERNANDO B. 
Clasificación:
1.0

The customer service was extremely poor. I had simple questions, but the employee there was very rude. Raising his voice at me, making snide comments, lying, etc etc. He lied so much I felt like I was being taken advantage of.

Haitham S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kelsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O.  |  Overall Experience 
Clasificación:
5.0

What a staff!!!!

habitamu t.  |  First Impressions 
Clasificación:
5.0

Excellent service from staffs and general Manager. ¡Gracias!

DANIEL A. 
Clasificación:
2.0

The african american older man who works there is rude and not helpful.

BALDOMERO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAIRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOSSEIN C. 
Clasificación:
5.0

Customer friendly and awesome service!

OLUWASEUN I. 
Clasificación:
5.0

Very good service

MOHAMAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh N.  |  First Impressions 
Clasificación:
1.0

Richard Winters had the worst attitude with me. He refused to help me and gave me terrible customer service. He refused to give me his name and was very rude. It's so sad because the rest of the staff was kind and the manager handle it pretty great. I unfortunately won't be using this location any longer.

Inmer A. 
Clasificación:
4.0

I have had to correct gas shown at the time of rental because they have marked it on the lease form above the level shown in the truck. This has happened more than once.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL NHAN-DIN T. 
Clasificación:
5.0

I wish i looked at the name of the gentleman who took care of me today around 1240 pm . He was a black man in his 40's . So gentle, so kind and so professional . Same thing with the lady who was there around 2pm when i returned the truck . Nice service.

SALIKOU T. 
Clasificación:
5.0

Excellent service

KATIA V. 
Clasificación:
5.0

Loved the customer service from the 2 lady's that helped me.

GENARO M. 
Clasificación:
3.0

My order number code 89217778 did not open the gate. The intercom did not call anyone. I parked the truck outside and placed the keys in lock box #5

TRUC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD E.  |  Overall Experience 
Clasificación:
2.0

The person in the front desk did not give any details on how to return the truck using the app or the website. He told us to verify the fuel tank levels and we took a picture of it. However, he never mentioned anything on what to do if the fuel tank was not full or did not match the level reported in the contract. We were charged 13.50 dollars for three gallons of fuel that we did not use.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATKILT B. 
Clasificación:
1.0

This place has change management and not for the good of Uhaul.

Marilynn M.  |  Overall Experience 
Clasificación:
5.0

Everything was seamless and easy. The van was a great condition and was easy to book.

YVONNE O. 
Clasificación:
5.0

Excellent customer service very professional and knowledgeable. Definitely will recommend for anyone looking for a stress free moving experience.

LILI DENISE H. 
Clasificación:
5.0

Great experience every time

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SISAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE C. 
Clasificación:
5.0

Best customer service experience ever!

Deshawna T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica m.  |  First Impressions 
Clasificación:
2.0

You should let people know ahead of time what is required to confirm their identity when checking in online to pick up the reserved vehicle. I had no indication of what is required for the second level of verification.

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESIA D. 
Clasificación:
5.0

Awesome service

MED D. 
Clasificación:
5.0

Really helpful and great job! Thanks! Awesome service!!!

Beau B. 
Clasificación:
2.0

El cliente no dejó un comentario.

BALDOMERO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA A.  |  Overall Experience 
Clasificación:
1.0

The person I spoke to on the phone was rude, would not provide more information until his wife arrive, and hung up on me. It was a terrible and disrespectful experience.

CYNTHIA R. 
Clasificación:
5.0

Nice place

ATKILT B. 
Clasificación:
5.0

Carmen W. helped me get set up for my move. Excellent customer service and very nice and helpful. Thanks for the great experience!

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARAN J. 
Clasificación:
5.0

Thank you so much. I receive the upmost courteous treatment from the time I reserved, confirmed. Picked up and return the truck. I will see y'all again in the future. I have been a repeat customer. Thank you to all your staff. Hope you treat them well!

JUANITA A. 
Clasificación:
5.0

The associates she was very friendly and I like it if I do U-Haul I will come back again thank you for your service

FITSUM D. 
Clasificación:
5.0

Everyone including Jasmine were really friendly. Helped me a lot at the last minute!

Briana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia Y.  |  Online Move In 
Clasificación:
5.0

Just keep doing in the same way. Everything was perfect. Gracias

JAHANGIR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLOYD S. 
Clasificación:
1.0

Not recommending to anyone. Charges way more. For 4 miles I was charged $23.85 fuel and they don't listen to us. I used uhaul previously but was never charged this way. Worst place for uhaul. I went there because it was just next door but no more in future.

SUMIT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON G. 
Clasificación:
5.0

Great experience thank you from The manager to Alexander and the Hispanic dude

CARLA R. 
Clasificación:
5.0

Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.

Tommie F.  |  First Impressions 
Clasificación:
5.0

Send a receipt automatically. I have turned the vehicle in and still don't have a receipt that should be auto-generated.

Beau W. 
Clasificación:
2.0

I had some trouble at check in and ended up with 2 trucks assigned to me. I'm still not sure that it's been fixed as the lady at the return location thought i was returning 2 trucks. But, the most unappealing parts of the location were the individuals waiting outside the gate to harass you for work and the lack of parking.

Chelsey B. 
Clasificación:
5.0

Reserved a truck for 10am but I arrived late to pick up at 3pm. The guy didn't have a problem finding my reservation. He answered some of my questions and delivered the truck up front. In and out! Thanks

PHUNG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIKAI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
5.0

The manager Carman Winters was a helpful professional with a lot knowledge of the business and costumer needs .

KHALED H. 
Clasificación:
5.0

The young lady that checked me out was great! ¡Gracias!

SAMANTHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

josue F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

The young man that waited on me was very friendly and personable

SANDRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUSSEIN H. 
Clasificación:
4.0

I want to comment on the Veterans Moving because they broke my dressers, didn't put my furniture back up and I don't think it's right for you guys to hire people that damage your clients items

WAVERLY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA W. 
Clasificación:
1.0

Was given the wrong truck. I ordered and paid for a 20 foot truck and was given a 15 foot truck and lied to about it being the right truck when I asked, was not refunded the different either which is fraud and no one here seems to care but they will when I tell everyone the way they treat customers.

CHARLES B. 
Clasificación:
1.0

Poor service… people so rude! He doesn't know the word “Polite” and “customer service” and l have many charges on my credit card statement now and I don't know why… but the van was perfect!

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie h.  |  Online Move In 
Clasificación:
2.0

Checking out the Truck was Great! But the return one gentleman met me at van and checked me in he was very nice. The Gentleman behind counter was crazy kept telling me the van was was in a different nam, even stated I must have rented it at another location. I said come on it's not that hard to print a receipt he then started yelling at me. I said I can get my original I just put it in my car. He continued yelling at me as I walked out. I came back in a brought receipt he didn't even look at it. I asked for a manager he said she outside. The whole time I was standing there I could here young children screaming in the Room next door. That is not professional at all bringing kids to a work environment like yours. Carmen came in and walked him through the process to recall receipts. All he had to do was say I'm new and in training my Manager will be here in a few minutes. So he's not off to a good start with your company and will cause a toxic work place.

DAN L. 
Clasificación:
5.0

Very good customer service

SAMY MOHAMED Z. 
Clasificación:
5.0

Keep being friendly and informative

JULIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

No comment

FRANCISCO C. 
Clasificación:
4.0

I received friendly and problem solving service.

Adrianne k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nabin K. 
Clasificación:
2.0

El cliente no dejó un comentario.

MANOEL U. 
Clasificación:
5.0

No hassle service even when I had to extend my reservation it was seamless

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

The guys was nice and did everything fast . Just I left my charger and sunglasses there , I will pick them up later

LAURA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

No comments

CARLOS A. 
Clasificación:
1.0

The guy at the front desk was so rude and entitled literally for no reason.

LAMESHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIHAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

Carmen assisted me early in the morning. She had a great attitude and was very helpful. I appreciated her level of customer service.

Lois D. 
Clasificación:
4.0

The location was NOT the one is Westpark. It was the one in Westheimer and Highway 6. I was lucky enough to talk to a girl (I think her name was Aileen or Eileen) who was super helpful. However, I have to say that I went to 6 locations in Houston close to my house in the Galleria area, and nobody could give me reliable information about the product Uhaul Box Storage, except in the Westheimer and Highway 6 location. The rest was GREAT. However, I want to say something else: talking to you over the phone is an ordeal. It is extremely painful to wait for sooooooo long and on top of that, having to listen to that person endlessly. You need more people in your customer service department.

Ixida Q. 
Clasificación:
3.0

Initial return site picked from uhaul web site was no longer in service. Need to ensure website is current. Very frustrating to have to search for another site and 1 800 number had a 20 minute wait. Terrible service and professionalism.

SCOTT C. 
Clasificación:
5.0

Great service.

PHILLIP T. 
Clasificación:
1.0

This was my first ever U-Haul rental and the experience was horrible. The representative at the store was extremely unpleasant and rude to me for no apearant reason except that I was wearing my traditional clothes and this i think was the only reason he discriminated against me. He is a disaster kind of guy for being in customer service and I am saying this coz I myself work in customer service and I know how to treat customers and not at least be rude to them. He was treating other customers much better and you can see this on the camera. The horrible experience does not stop there. The next day I got a bill of 163$ instead of 49 + some 5 more and the bill said I have not filled gas and he had to fill 13 more gallons and charged me 85 for it. I have the before and after pictures of the fuel gauge and mileage. I only drove it exactly 20 miles and filled 7 gallons and the fuel gauge was showing more gas then when I got it. He marked the fuel about a quarter filled on paper. If you think he made a mistake, 13 more gallons would almost fill the tank which can also be verified by when he gave the truck to the next person which clearly means this guy racially discriminated against me. I can prove him being discriminated to me with all proofs and want someone to contact me so I can report the issue or I can just go about and post the whole experience on social media.

Imran S. 
Clasificación:
5.0

Great job by staff. This is by far my favorite location to rent from.

THEODORE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEALIN R. 
Clasificación:
5.0

It needs bigger parking spaces or driveway to accommodate traffic in and out.

ariel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLI P. 
Clasificación:
5.0

Amazing staff, Thank you for a great service

Said A. 
Clasificación:
5.0

So friendly and helpful. I appreciate how friendly Richard was.

WENDELIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarie W.  |  First Impressions 
Clasificación:
5.0

Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias

CORAL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa G.  |  First Impressions 
Clasificación:
5.0

The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.

MARYAM C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Favian M.  |  First Impressions 
Clasificación:
5.0

Gracias

Sherod C.  |  First Impressions 
Clasificación:
5.0

They were amazing

Jonathan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BONIFACE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshawna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Direct Mobile G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba