The girl was helpful. Guy was rudejohn S.
Customer Reviews for U-Haul Moving & Storage of Westpark
Houston, TX 77057
(24 hour access - outside units and designated interior halls only)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very professional !LARRY S.
El cliente no dejó un comentario.Eddie M.
El cliente no dejó un comentario.Andres H.
El cliente no dejó un comentario.cristian V.
Customer service was spectacular! Couldn't have asked for more. Too many day laborers outside offering to help. Inside store was a bit smelly. The staff was the best though.Olivia B.
This location has some shady business going on. The truck are given out without contracts to others and if an unsuspecting customer rents a truck from this location the customer will be surprised when they see extra miles on their final bill. I do not recommend renting trucks from this location and I urge U-Haul to please investigate how their trucks are rented out.Nikhil K.
El cliente no dejó un comentario.Dyshonda S.
El cliente no dejó un comentario.Casey S.
El cliente no dejó un comentario.PATRICK B.
El cliente no dejó un comentario.Rolando G.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.TIMOTHY T.
El cliente no dejó un comentario.Jesus E.
Richard Winter was exceptional and professional in the operation of the pick up location. No improvement needed. He ought to be a company trainer.Steve S.
El cliente no dejó un comentario.Greg S.
The guy got me in and out fast. It was quick and easy.Jason B.
Not use my information! I feel like you guys used my info illegally. I never used your services yet you have all my info as if I did.Jonathan C.
Great Managment always friendly and helpfulWILLIAM B. | Overall Experience
Well most deft recommend this Uhaul location to friends! Y'all have the most helpful & wonderful staff here ! GraciasRENEE P. | Overall Experience
El cliente no dejó un comentario.Carla S. | Overall Experience
El cliente no dejó un comentario.Galal K.
Customer Service was outstanding at this location.Mable D.
El cliente no dejó un comentario.Abel R.
El cliente no dejó un comentario.danaisha B.
El cliente no dejó un comentario.Orestes A.
Friendly service and had my truck ready at the scheduled time. ¡Gracias!Christian L.
Excellent customer servicemohammed S.
I was at less than 3/8th of a tank drove seven miles and had over 1/4th a tank left and was charged 30 dollars in feesJohn E.
free gas 😂🤣😅Charles R.
El cliente no dejó un comentario.RENEE P.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Adel S.
El cliente no dejó un comentario.Taniya K.
This was the second location I'd gone to that morning to pick up my rental. The lady behind the counter assigned me a different truck than the one the auto er service rep had assigned. The mileage wasn't matching up and the lady behind the counter just would not listen to what I was trying to tell her. To make a long story short she finally realized her mistake. Never apologized after being super rude and my original 8:30am rental pickup (at another location) ended up being a 9:45am pickup at this location which made me run majority behind the entire day. U-Haul has always been a brand I could rely on until yesterday when I had this horrible experience.SHAKIRA M.
El cliente no dejó un comentario.Emily Z.
So far so good!!Esteban V.
Pick-up and drop-off process was phenomenal!!! Everyone demonstrated high levels of professionalism, competence, kindness and care. Moving is no easy task but the employees at the West Park location made it better. I extend my deepest gratitude to you all, thank youLenora W.
I love the service you provide it's great thank you so muchELMER P. | Overall Experience
I had a smooth experience, everything was perfectRaeon R.
El cliente no dejó un comentario.SHARON U.
El cliente no dejó un comentario.Edmar S.
El cliente no dejó un comentario.DILLON P.
Awesome staffrobert G.
El cliente no dejó un comentario.YOLANDA Z.
El cliente no dejó un comentario.Jon J.
Professional and courteous!DUKUZUMUREMYL F. | Overall Experience
The best customer service ever! Love that black young lady(manager)habitamu t. | Overall Experience
El cliente no dejó un comentario.Windell D.
El cliente no dejó un comentario.SHLOMO C.
I had to put my own gas into the truck after receiving it with 1/4 tank of gasROBIN T.
El cliente no dejó un comentario.ROBERT M.
good service and fastROBERTO A.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.LUIS R.
Ban in good condition. Needs new windshield wipers.LESLYE D.
El cliente no dejó un comentario.Sofia D. | Overall Experience
The manager at 6040 Westpark dr, Houston location went out of her way to accommodate us. I was so grateful not to have to find another different Uhaul location where my rental truck had actually been rerouted to be dropped off yesterday morning . She actually saved me a lot of time and aggravation by making it an easy drop off and go style experience! She was super knowledgeable, personable, and had a positive attitude which made the experience even more delightful. ¡Gracias!JENNIFER M.
El cliente no dejó un comentario.THOMAS H.
I was given a rental below E, and did not provide any discount for the inconvenience. Truck was damaged and horrible customer service.CURSHANA T.
The attendant who leased me the vehicle was very rude, unprofessional, seemed very irritable and was short with me. If I asked him a question or for more details, he would throw the question back at me. For example, my online receipt wasn't showing the item details of the boxes I ordered, so I asked if he could tell me, then he asked me very rudely "you don't know what you ordered?". He was a tall African American gentleman. I unfortunately didn't get his name because I just wanted to be done with him. He also didn't check to include the dolly I ordered so if I hadn't remembered, I would've left without it. It was just a terrible customer experience so far. Even still don't understand all the charges for my rental as he wouldn't explain when I asked, only to ask me if I didn't look up what I booked. It was ridiculous. He just looked angry to be there. I usually never make comments, but this was requiredCYNTHIA B.
Customer service could have been much better with a smile. Second its not about the location, but they charge me per mileage and then fuel charges. I drove the truck for 19 miles only and returned in 2 hours window. U Haul charged me $78 for 10 feet truck :( wowMuhammad M.
El cliente no dejó un comentario.JOSE R.
I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.Cheryl L. | Overall Experience
The gentlemen that helped me was not every welcoming. He seemed to be bothered when I arrived. The van driver side seat was clean but the passenger seat was full of animal fur.ANN T.
El cliente no dejó un comentario.BRIAN P.
The trip went so smoothJOHNATHAN P.
Excellent experienceROLAND C.
Employee was super nice and very helpful!Grace S.
Fuel gauge read lower than marked on invoice. Invoice showed one quarter while guage indicated one eighth. There was a low fuel warning when I got into the truck. I had to stop for fuel immediately. The truck had not been swept out. There was a grit in the back of truck. I rent often and fuel is often inaccurate. First time the truck has been dirty.David S.
Todo estuvo perfecto la atenciÃ³n muy buenaFERNANDO B.
The customer service was extremely poor. I had simple questions, but the employee there was very rude. Raising his voice at me, making snide comments, lying, etc etc. He lied so much I felt like I was being taken advantage of.Haitham S.
El cliente no dejó un comentario.kelsey M.
El cliente no dejó un comentario.James O. | Overall Experience
What a staff!!!!habitamu t. | First Impressions
Excellent service from staffs and general Manager. ¡Gracias!DANIEL A.
The african american older man who works there is rude and not helpful.BALDOMERO G.
El cliente no dejó un comentario.ZAIRA W.
El cliente no dejó un comentario.HOSSEIN C.
Customer friendly and awesome service!OLUWASEUN I.
Very good serviceMOHAMAD R.
El cliente no dejó un comentario.Josh N. | First Impressions
Richard Winters had the worst attitude with me. He refused to help me and gave me terrible customer service. He refused to give me his name and was very rude. It's so sad because the rest of the staff was kind and the manager handle it pretty great. I unfortunately won't be using this location any longer.Inmer A.
I have had to correct gas shown at the time of rental because they have marked it on the lease form above the level shown in the truck. This has happened more than once.DAVID S.
El cliente no dejó un comentario.MICHAEL NHAN-DIN T.
I wish i looked at the name of the gentleman who took care of me today around 1240 pm . He was a black man in his 40's . So gentle, so kind and so professional . Same thing with the lady who was there around 2pm when i returned the truck . Nice service.SALIKOU T.
Excellent serviceKATIA V.
Loved the customer service from the 2 lady's that helped me.GENARO M.
My order number code 89217778 did not open the gate. The intercom did not call anyone. I parked the truck outside and placed the keys in lock box #5TRUC N.
El cliente no dejó un comentario.MAURA G.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.MAHMOUD E. | Overall Experience
The person in the front desk did not give any details on how to return the truck using the app or the website. He told us to verify the fuel tank levels and we took a picture of it. However, he never mentioned anything on what to do if the fuel tank was not full or did not match the level reported in the contract. We were charged 13.50 dollars for three gallons of fuel that we did not use.STEPHANIE S.
El cliente no dejó un comentario.ATKILT B.
This place has change management and not for the good of Uhaul.Marilynn M. | Overall Experience
Everything was seamless and easy. The van was a great condition and was easy to book.YVONNE O.
Excellent customer service very professional and knowledgeable. Definitely will recommend for anyone looking for a stress free moving experience.LILI DENISE H.
Great experience every timeMichael B. | Overall Experience
El cliente no dejó un comentario.SISAY A.
El cliente no dejó un comentario.JASMINE C.
Best customer service experience ever!Deshawna T. | Overall Experience
El cliente no dejó un comentario.jessica m. | First Impressions
You should let people know ahead of time what is required to confirm their identity when checking in online to pick up the reserved vehicle. I had no indication of what is required for the second level of verification.DAVID W.
El cliente no dejó un comentario.Jason R. | First Impressions
El cliente no dejó un comentario.JOSE P.
El cliente no dejó un comentario.CESIA D.
Awesome serviceMED D.
Really helpful and great job! Thanks! Awesome service!!!Beau B.
El cliente no dejó un comentario.BALDOMERO G.
El cliente no dejó un comentario.RANDY H.
El cliente no dejó un comentario.CYNTHIA A. | First Impressions
El cliente no dejó un comentario.CYNTHIA A. | Overall Experience
The person I spoke to on the phone was rude, would not provide more information until his wife arrive, and hung up on me. It was a terrible and disrespectful experience.CYNTHIA R.
Nice placeATKILT B.
Carmen W. helped me get set up for my move. Excellent customer service and very nice and helpful. Thanks for the great experience!BRANDON F.
El cliente no dejó un comentario.KARAN J.
Everyone including Jasmine were really friendly. Helped me a lot at the last minute!Briana S. | First Impressions
El cliente no dejó un comentario.james f. | Overall Experience
I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.Lorena M. | Overall Experience
El cliente no dejó un comentario.Alicia Y. | Online Move In
Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.Tommie F. | First Impressions
El cliente no dejó un comentario.Lorena M. | First Impressions
El cliente no dejó un comentario.Eric F. | Overall Experience
El cliente no dejó un comentario.tracie h. | Online Move In
I received friendly and problem solving service.Adrianne k. | First Impressions
Very nice people that run this place!larry L. | Overall Experience
El cliente no dejó un comentario.KENISHA C. | First Impressions
El cliente no dejó un comentario.Demarie W. | First Impressions
Nice clean staff friendly staff and nice serviceRicky T. | First Impressions
Good , professional and friendly workersAna M. | Overall Experience
El cliente no dejó un comentario.Anita P. | Overall Experience
El cliente no dejó un comentario.Tiffiany Lashunta Monique H. | First Impressions
El cliente no dejó un comentario.Dayami R. | Overall Experience
great new management team at this location. thank you!Tonya G. | Overall Experience
Richard and team are great!michael c. | First Impressions
Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , graciasCORAL S. | First Impressions
El cliente no dejó un comentario.Dayami R. | First Impressions
El cliente no dejó un comentario.PATRICIA D. | Overall Experience
El cliente no dejó un comentario.TERESA G. | Overall Experience
My travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.ALFREDO M. | Overall Experience
El cliente no dejó un comentario.Vanessa G. | First Impressions
El cliente no dejó un comentario.ali h. | Overall Experience
El cliente no dejó un comentario.Christopher C. | Overall Experience
El cliente no dejó un comentario.samson Q. | Overall Experience
The location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.Josefina V D. | Overall Experience
The only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.eric l. | First Impressions
The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.MARYAM C. | First Impressions
El cliente no dejó un comentario.Eriel N. | Overall Experience
El cliente no dejó un comentario.MANIRAKIZA H. | Overall Experience
El cliente no dejó un comentario.Favian M. | First Impressions
El cliente no dejó un comentario.Robert E. | First Impressions
Ms. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpfulTERESA G. | First Impressions
The ladies in the office were great and very helpfulArtteya A. | First Impressions
El cliente no dejó un comentario.larry L. | First Impressions
Nikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.Karim A. | First Impressions
GraciasSherod C. | First Impressions
El cliente no dejó un comentario.Ladesmond C. | Overall Experience
El cliente no dejó un comentario.NIGHAT R. | Overall Experience
El cliente no dejó un comentario.Anwar A. | First Impressions
They were amazingJonathan R. | First Impressions
El cliente no dejó un comentario.BONIFACE A. | First Impressions
I rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank youDENNIS F. | Overall Experience
El cliente no dejó un comentario.Deshawna T. | First Impressions
I've been checked out of this unit since 10/31/20 and I'm receiving a receipt that says I checked out 12/4/20. I'm really disappointed with my entire experience at the location.CASSONDRA H. | Overall Experience
Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!justin H. | Overall Experience
Expensive and overpriced for my small unit.robert t. | Overall Experience
El cliente no dejó un comentario.Raul C. | Overall Experience
El cliente no dejó un comentario.Racheal L. | Overall Experience
Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.Patty S. | Overall Experience
ningunoLUIS V. | Overall Experience
I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 樂 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!! i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or whatDrina T. | First Impressions
Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! HallelujahPatty S. | First Impressions
Everybody at this place is so willing to help you. I've been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.Patty S. | Overall Experience
Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! THOMAS T. | Overall Experience
Extraordinario servicio al clienteKipenzi R. | First Impressions
El cliente no dejó un comentario.Cruz H. | First Impressions
El cliente no dejó un comentario.Direct Mobile G. | First Impressions
El cliente no dejó un comentario.Morgan W. | First Impressions
Great job thank you very muchharitos b. | Overall Experience
Location is wonderful.James M. | Overall Experience
I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They havePatty S. | Overall Experience
Very nice and professionalVeloria F. | First Impressions
The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.Paula C. | Overall Experience
Staff was very helpful.michael b. | First Impressions
Benn using this property for 20 years and always outstanding service! Keep it up!JOHN P. | Overall Experience
Josh is the best for the team Great Customer service you Are AwesomeVeronica S. | First Impressions
The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!Shuna W. | First Impressions
It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.india h. | Overall Experience
Everything was excellenteprecsa u. | Overall Experience
Cleaned and well maintained location. Staff was courteous at all times.MARY R. | Overall Experience
Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.Vanita D. | First Impressions
The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facilityverionica f. | First Impressions
I am completely happy with the provided service.Lauren W. | Overall Experience
I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.William C. | First Impressions
Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.lixan g. | Overall Experience
Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.wanda d. | Overall Experience
Great customer service. Always pleasant.Trevor J. | Overall Experience
Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!Kelley L. | Overall Experience
*Kenesh A. | Reservación
Customer service was real real goodquentin j. | Overall Experience
Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.zach r. | Overall Experience
To many rate hikes and fees, otherwise manager and staff very helpful.willie r. | Overall Experience
Awesome place and customer service. Ashlyn is the best!ERIKA V. | Overall Experience
current staff and management are fantastic!MAX J. | Overall Experience
Professional staff from manager Virgil to entire staff and cleaning lady!DUKUZUMUREMYL F. | Reservación
my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.Nadir C. | Overall Experience
naPAMELA W. | Overall Experience
The service was great. The facility was always clean and well kept .Monica L. | Overall Experience
This office was friendly and helpful with many matters. Will be back if need storage again.YMCA I. | Overall Experience
My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039Justin U. | Overall Experience
Servicios adicionales en esta ubicación
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