Customer Reviews for U-Haul Moving & Storage of Westpark

2,050 comentarios

6040 Westpark Dr   Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

(713) 664-8599

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 664-8599

6040 Westpark Dr
Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

jane M. 
Clasificación:
1.0

I reserved a 9' van but upon arrival was told they only had one van and it was being held for an earlier reservation (who was now late). I was given a 10' truck instead. During one trip into the truck, the grab bar on the side ripped out the frame of the truck and broke off in my hand, causing me to fall. My original reservation was for 2 days but since I had nowhere to park the truck (I had planned on a van) I returned the truck the same day and my total mileage was approximately 10 miles. I was told my receipt would be e-mailed to me. Two days later I get a receipt for 2 days and 100 miles! I e-mailed the location and explained the error and was told "the truck wasn't on our lot so you must've returned it overnight" and was asked if I had a photo of the odometer to prove I only drove 10 miles. I replied that I physically handed the keys to the desk employee and he should remember since I also handed him the broken grab bar. I have received no further response. This has been a thoroughly disappointing experience.

Brent N. 
Clasificación:
5.0

Everything was perfect from the start!! Maybe a bottle of ice cold water because of the weather in Houston. No, it was great service from when I walked in the door. I will be back!!

Christopher F. 
Clasificación:
4.0

Very helpful staff.

Reed N. 
Clasificación:
1.0

Teacher you manager better customer care skills . She was extremely rude and unprofessional to the point of giving me the muddle finger

Milton P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Santiago G.  |  First Impressions 
Clasificación:
1.0

Was fraudulently told I had no option for the insurance coverage, that "it was required" . I researched the insurance at a later time and found that is was optional. Significant difficulty trying to get issue resolved. Gave up trying to resolve issue and Willing to lose my items to not have to interact with this franchise anymore.

Joe G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Carolina M.  |  Overall Experience 
Clasificación:
1.0

They did not honor the rate quoted.

Tyrell A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIAN S.  |  Overall Experience 
Clasificación:
1.0

Truck consumed so much gas then normal.

Santosh B. 
Clasificación:
5.0

Good experience, will use this facility again for future rentals.

Harold W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shanetta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERIC W. 
Clasificación:
5.0

Staff and management were wonderful! and will use this location again in the future. - Tangela Burney

Rhonda L. 
Clasificación:
3.0

The customer service reps at the initial pickup of the vehicle were fast and efficient and got me on my way in no time. The following morning I was accused of backing into someone's vehicle and I never did such a thing. NEVER accuse someone of doing something you don't know beyond a reasonable doubt they've done. And if you ignorantly choose to do so anyway, maintain a level of dignity and respect until ALL of the FACTS from both sides have been given. The truck did have an active engine MIL status illuminated upon pickup and during the entire moving session which was a bit unnerving, but the vehicle ran and drove just fine. In hindsight, Uhaul.com does have an online feature that allows you to view recent photos of the actual equipment you're looking to use prior to the rental, but this truck did not have any.

Marc F. 
Clasificación:
5.0

Always get my uhauls from here. Fantastic service as always.

JVON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
2.0

Have enough propane for lifts to load u-boxes onto trailers for on time delivery. Don't crash u-boxes into walls while on forklifts so items inside aren't damaged when they finally arrive.

Kristy M. 
Clasificación:
5.0

Easy and quick service. Truck was up front and waiting 

Joy C. 
Clasificación:
3.0

The girl was helpful. Guy was rude

john S. 
Clasificación:
5.0

Very professional !

LARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres H. 
Clasificación:
5.0

El cliente no dejó un comentario.

cristian V. 
Clasificación:
5.0

Gracias

Dan W. 
Clasificación:
3.0

Customer service was spectacular! Couldn't have asked for more. Too many day laborers outside offering to help. Inside store was a bit smelly. The staff was the best though.

Olivia B. 
Clasificación:
1.0

This location has some shady business going on. The truck are given out without contracts to others and if an unsuspecting customer rents a truck from this location the customer will be surprised when they see extra miles on their final bill. I do not recommend renting trucks from this location and I urge U-Haul to please investigate how their trucks are rented out.

Nikhil K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dyshonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus E. 
Clasificación:
5.0

Richard Winter was exceptional and professional in the operation of the pick up location. No improvement needed. He ought to be a company trainer.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

The guy got me in and out fast. It was quick and easy.

Jason B. 
Clasificación:
1.0

Not use my information! I feel like you guys used my info illegally. I never used your services yet you have all my info as if I did.

Jonathan C. 
Clasificación:
5.0

Great Managment always friendly and helpful

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Well most deft recommend this Uhaul location to friends! Y'all have the most helpful & wonderful staff here ! Gracias

RENEE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Galal K. 
Clasificación:
5.0

Customer Service was outstanding at this location.

Mable D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

danaisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orestes A. 
Clasificación:
5.0

Friendly service and had my truck ready at the scheduled time. ¡Gracias!

Christian L. 
Clasificación:
5.0

Excellent customer service

mohammed S. 
Clasificación:
1.0

I was at less than 3/8th of a tank drove seven miles and had over 1/4th a tank left and was charged 30 dollars in fees

John E. 
Clasificación:
5.0

free gas 😂🤣😅

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE P. 
Clasificación:
5.0

Awesome!

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taniya K. 
Clasificación:
2.0

This was the second location I'd gone to that morning to pick up my rental. The lady behind the counter assigned me a different truck than the one the auto er service rep had assigned. The mileage wasn't matching up and the lady behind the counter just would not listen to what I was trying to tell her. To make a long story short she finally realized her mistake. Never apologized after being super rude and my original 8:30am rental pickup (at another location) ended up being a 9:45am pickup at this location which made me run majority behind the entire day. U-Haul has always been a brand I could rely on until yesterday when I had this horrible experience.

SHAKIRA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Emily Z. 
Clasificación:
5.0

Awesome!

LARRY S. 
Clasificación:
4.0

So far so good!!

Esteban V. 
Clasificación:
5.0

Pick-up and drop-off process was phenomenal!!! Everyone demonstrated high levels of professionalism, competence, kindness and care. Moving is no easy task but the employees at the West Park location made it better. I extend my deepest gratitude to you all, thank you

Lenora W. 
Clasificación:
5.0

I love the service you provide it's great thank you so much

ELMER P.  |  Overall Experience 
Clasificación:
5.0

I had a smooth experience, everything was perfect

Raeon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmar S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DILLON P. 
Clasificación:
3.0

Awesome staff

robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon J. 
Clasificación:
5.0

Professional and courteous!

DUKUZUMUREMYL F.  |  Overall Experience 
Clasificación:
5.0

The best customer service ever! Love that black young lady(manager)

habitamu t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Windell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHLOMO C. 
Clasificación:
2.0

I had to put my own gas into the truck after receiving it with 1/4 tank of gas

ROBIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

good service and fast

ROBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
5.0

Ban in good condition. Needs new windshield wipers.

LESLYE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sofia D.  |  Overall Experience 
Clasificación:
5.0

The manager at 6040 Westpark dr, Houston location went out of her way to accommodate us. I was so grateful not to have to find another different Uhaul location where my rental truck had actually been rerouted to be dropped off yesterday morning . She actually saved me a lot of time and aggravation by making it an easy drop off and go style experience! She was super knowledgeable, personable, and had a positive attitude which made the experience even more delightful. ¡Gracias!

JENNIFER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
1.0

I was given a rental below E, and did not provide any discount for the inconvenience. Truck was damaged and horrible customer service.

CURSHANA T. 
Clasificación:
1.0

The attendant who leased me the vehicle was very rude, unprofessional, seemed very irritable and was short with me. If I asked him a question or for more details, he would throw the question back at me. For example, my online receipt wasn't showing the item details of the boxes I ordered, so I asked if he could tell me, then he asked me very rudely "you don't know what you ordered?". He was a tall African American gentleman. I unfortunately didn't get his name because I just wanted to be done with him. He also didn't check to include the dolly I ordered so if I hadn't remembered, I would've left without it. It was just a terrible customer experience so far. Even still don't understand all the charges for my rental as he wouldn't explain when I asked, only to ask me if I didn't look up what I booked. It was ridiculous. He just looked angry to be there. I usually never make comments, but this was required

CYNTHIA B. 
Clasificación:
3.0

Customer service could have been much better with a smile. Second its not about the location, but they charge me per mileage and then fuel charges. I drove the truck for 19 miles only and returned in 2 hours window. U Haul charged me $78 for 10 feet truck :( wow

Muhammad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.

Cheryl L.  |  Overall Experience 
Clasificación:
3.0

The gentlemen that helped me was not every welcoming. He seemed to be bothered when I arrived. The van driver side seat was clean but the passenger seat was full of animal fur.

ANN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

The trip went so smooth

JOHNATHAN P. 
Clasificación:
5.0

Excellent experience

ROLAND C. 
Clasificación:
5.0

Employee was super nice and very helpful!

Grace S. 
Clasificación:
3.0

Fuel gauge read lower than marked on invoice. Invoice showed one quarter while guage indicated one eighth. There was a low fuel warning when I got into the truck. I had to stop for fuel immediately. The truck had not been swept out. There was a grit in the back of truck. I rent often and fuel is often inaccurate. First time the truck has been dirty.

David S. 
Clasificación:
5.0

Todo estuvo perfecto la atención muy buena

FERNANDO B. 
Clasificación:
1.0

The customer service was extremely poor. I had simple questions, but the employee there was very rude. Raising his voice at me, making snide comments, lying, etc etc. He lied so much I felt like I was being taken advantage of.

Haitham S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kelsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O.  |  Overall Experience 
Clasificación:
5.0

What a staff!!!!

habitamu t.  |  First Impressions 
Clasificación:
5.0

Excellent service from staffs and general Manager. ¡Gracias!

DANIEL A. 
Clasificación:
2.0

The african american older man who works there is rude and not helpful.

BALDOMERO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAIRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOSSEIN C. 
Clasificación:
5.0

Customer friendly and awesome service!

OLUWASEUN I. 
Clasificación:
5.0

Very good service

MOHAMAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh N.  |  First Impressions 
Clasificación:
1.0

Richard Winters had the worst attitude with me. He refused to help me and gave me terrible customer service. He refused to give me his name and was very rude. It's so sad because the rest of the staff was kind and the manager handle it pretty great. I unfortunately won't be using this location any longer.

Inmer A. 
Clasificación:
4.0

I have had to correct gas shown at the time of rental because they have marked it on the lease form above the level shown in the truck. This has happened more than once.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL NHAN-DIN T. 
Clasificación:
5.0

I wish i looked at the name of the gentleman who took care of me today around 1240 pm . He was a black man in his 40's . So gentle, so kind and so professional . Same thing with the lady who was there around 2pm when i returned the truck . Nice service.

SALIKOU T. 
Clasificación:
5.0

Excellent service

KATIA V. 
Clasificación:
5.0

Loved the customer service from the 2 lady's that helped me.

GENARO M. 
Clasificación:
3.0

My order number code 89217778 did not open the gate. The intercom did not call anyone. I parked the truck outside and placed the keys in lock box #5

TRUC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD E.  |  Overall Experience 
Clasificación:
2.0

The person in the front desk did not give any details on how to return the truck using the app or the website. He told us to verify the fuel tank levels and we took a picture of it. However, he never mentioned anything on what to do if the fuel tank was not full or did not match the level reported in the contract. We were charged 13.50 dollars for three gallons of fuel that we did not use.

STEPHANIE S. 
Clasificación:
1.0

This place has change management and not for the good of Uhaul.

Marilynn M.  |  Overall Experience 
Clasificación:
5.0

Great experience every time

Michael B.  |  Overall Experience 
Clasificación:
5.0

Best customer service experience ever!

Deshawna T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA A.  |  Overall Experience 
Clasificación:
5.0

Everyone including Jasmine were really friendly. Helped me a lot at the last minute!

Briana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james f.  |  Overall Experience 
Clasificación:
3.0

I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.

Lorena M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia Y.  |  Online Move In 
Clasificación:
5.0

Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.

Tommie F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie h.  |  Online Move In 
Clasificación:
4.0

I received friendly and problem solving service.

Adrianne k.  |  First Impressions 
Clasificación:
5.0

Very nice people that run this place!

larry L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KENISHA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarie W.  |  First Impressions 
Clasificación:
5.0

Nice clean staff friendly staff and nice service

Ricky T.  |  First Impressions 
Clasificación:
4.0

Good , professional and friendly workers

Ana M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiany Lashunta Monique H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayami R.  |  Overall Experience 
Clasificación:
5.0

great new management team at this location. thank you!

Tonya G.  |  Overall Experience 
Clasificación:
5.0

Richard and team are great!

michael c.  |  First Impressions 
Clasificación:
5.0

Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias

CORAL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayami R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA G.  |  Overall Experience 
Clasificación:
1.0

My travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.

ALFREDO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ali h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

samson Q.  |  Overall Experience 
Clasificación:
4.0

The location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.

Josefina V D.  |  Overall Experience 
Clasificación:
5.0

The only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.

eric l.  |  First Impressions 
Clasificación:
5.0

The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.

MARYAM C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eriel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANIRAKIZA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Favian M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E.  |  First Impressions 
Clasificación:
5.0

Ms. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful

TERESA G.  |  First Impressions 
Clasificación:
4.0

The ladies in the office were great and very helpful

Artteya A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

larry L.  |  First Impressions 
Clasificación:
5.0

Nikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.

Karim A.  |  First Impressions 
Clasificación:
5.0

Gracias

Sherod C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladesmond C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGHAT R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anwar A.  |  First Impressions 
Clasificación:
5.0

They were amazing

Jonathan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BONIFACE A.  |  First Impressions 
Clasificación:
5.0

I rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you

DENNIS F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshawna T.  |  First Impressions 
Clasificación:
2.0

I've been checked out of this unit since 10/31/20 and I'm receiving a receipt that says I checked out 12/4/20. I'm really disappointed with my entire experience at the location.

CASSONDRA H.  |  Overall Experience 
Clasificación:
5.0

Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!

justin H.  |  Overall Experience 
Clasificación:
5.0

Expensive and overpriced for my small unit.

robert t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Racheal L.  |  Overall Experience 
Clasificación:
5.0

Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.

Patty S.  |  Overall Experience 
Clasificación:
5.0

ninguno

LUIS V.  |  Overall Experience 
Clasificación:
1.0

I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 樂 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!! i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what

Drina T.  |  First Impressions 
Clasificación:
5.0

Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah

Patty S.  |  First Impressions 
Clasificación:
5.0

Everybody at this place is so willing to help you. I've been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.

Patty S.  |  Overall Experience 
Clasificación:
4.0

Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 

THOMAS T.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

Kipenzi R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cruz H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Direct Mobile G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan W.  |  First Impressions 
Clasificación:
5.0

Great job thank you very much

haritos b.  |  Overall Experience 
Clasificación:
5.0

Location is wonderful.

James M.  |  Overall Experience 
Clasificación:
5.0

I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have

Patty S.  |  Overall Experience 
Clasificación:
5.0

Very nice and professional

Veloria F.  |  First Impressions 
Clasificación:
1.0

The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

Paula C.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful.

michael b.  |  First Impressions 
Clasificación:
5.0

Benn using this property for 20 years and always outstanding service! Keep it up!

JOHN P.  |  Overall Experience 
Clasificación:
5.0

Josh is the best for the team Great Customer service you Are Awesome

Veronica S.  |  First Impressions 
Clasificación:
1.0

The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

Shuna W.  |  First Impressions 
Clasificación:
5.0

It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

india h.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent

eprecsa u.  |  Overall Experience 
Clasificación:
5.0

Cleaned and well maintained location. Staff was courteous at all times.

MARY R.  |  Overall Experience 
Clasificación:
1.0

Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

Vanita D.  |  First Impressions 
Clasificación:
5.0

The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

verionica f.  |  First Impressions 
Clasificación:
5.0

I am completely happy with the provided service.

Lauren W.  |  Overall Experience 
Clasificación:
1.0

I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

William C.  |  First Impressions 
Clasificación:
1.0

Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

lixan g.  |  Overall Experience 
Clasificación:
5.0

Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

wanda d.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Always pleasant.

Trevor J.  |  Overall Experience 
Clasificación:
5.0

Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

Kelley L.  |  Overall Experience 
Clasificación:
3.0

*

Kenesh A. | Reservación
Clasificación:
5.0

Customer service was real real good

quentin j.  |  Overall Experience 
Clasificación:
5.0

Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

zach r.  |  Overall Experience 
Clasificación:
4.0

To many rate hikes and fees, otherwise manager and staff very helpful.

willie r.  |  Overall Experience 
Clasificación:
5.0

Awesome place and customer service. Ashlyn is the best!

ERIKA V.  |  Overall Experience 
Clasificación:
5.0

current staff and management are fantastic!

MAX J.  |  Overall Experience 
Clasificación:
5.0

Professional staff from manager Virgil to entire staff and cleaning lady!

DUKUZUMUREMYL F. | Reservación
Clasificación:
5.0

my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

Nadir C.  |  Overall Experience 
Clasificación:
4.0

na

PAMELA W.  |  Overall Experience 
Clasificación:
5.0

The service was great. The facility was always clean and well kept .

Monica L.  |  Overall Experience 
Clasificación:
4.0

This office was friendly and helpful with many matters. Will be back if need storage again.

YMCA I.  |  Overall Experience 
Clasificación:
3.0

My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039

Justin U.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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