Thanks 😊 keeping all my stuff safe for the 2 months I stayed.
Alessa S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Westpark
Testimonials From Recent Customers
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Andre and Felix have great customer service and extremely knowledgeable
Jasmine JI expect payment of the $50 guarantee. I reserved a van but they only had a 15 foot truck available. Gas levels were incorrect & they charged me for gas after Inrefueled the truck. Awful experience
BRADLEY MWe couldn't find the office and it was basically a large storage facility. It was very confusing how to return the truck.
Heather PIt's been a pleasure. I think after 10 years you've finally gotten on-site management right.
David M | Overall ExperienceGood servís
FREDY AI had three flat screen tvs in side my unit A202 and they were stolen from inside. When informing the staff they replied by saying oh wow your not the first person to tell us this a sorry nothing else was done to reimburse me on my items or what next steps to take.
breana S | Overall ExperienceI had a great customer experience here, the staff Mymica and Andre helped me every step of the way and were so nice. I was in the process of moving and they made things so much easier for me. I highly recommend using this location!
Destiny J | Overall ExperienceHelping me in need and during holidays time was awesome really appreciate it
camille f | Overall ExperienceThe service was really great. The attendance were awesome very prompt on time. It was very pleasant. U-Haul rental experience with no delay delays no hiccups awesome.
LAZARUS MU-Haul was dirty . People standing outside hassling you to help you move . 2 days after rental was returned staff tried to charge me additional charges for no reason.
Kristen AEverybody did a great job!
jennifer h | Overall ExperienceFleix was a very nice man any the young Hispanic girl on duty was very nice and pleasant and helpful and understanding
camille f | First ImpressionsIt took two days and two divverent cargo vans and it still wasn't right because when I drove 500 feet the low fuel indicator light came on and I had to immediately stop and get gas. The first van on the first day did not have a liscense plate and a police officer pulled me over but he was nice and didn't give me a ticket. When I tried to get back in the van I could not becaus the door was locked and the lock was broken out of the drivers side door so this old man had to go to the other side to get in and climb over the seat to get to the drivers seat which was not easy due to my age. It was a horrible experience and I will NEVER USE UHAUL AGAIN!! Also the store management got very loud with me because I registered a complaint and they were not at all interested in recieving it!! A horrible experience. Don't go here!
WARREN LI've been here before and everything went well. This time, I did a self check-out and didn't have personal contact with anyone.
Gregory JOnly inconvenience is sometimes the storage would reflect that it was open online. But upon arrival, the storage would be closed, which was very frustrating and inconvenient when you're trying to access your belongings. But other than that, the staff were Amazing!! And Mrs. Mymica was very professional and kind.
miosha w | Overall ExperienceEmployee at the location was very rude and unhelpful
VIVEK AExcelente
kelton rVery good and friendly service.
jennifer h | First ImpressionsFelix was very helpful. Explained everything. Answered my questions. ¡Gracias!
JARED JYou have a great staff very polite and friendly compared to others in the aren I live in the museum district and wound drive to the west lake location .
milton s | Overall ExperienceI walked in the store in the worst mood; I had the worst day. The store manager Nika turned it around. She listened to me complain about my day and helped me turn my attitude around with great customer service. That small interaction made my day! Thanks to Nika!
Vidal SExcellent attention
Edgar XSo many roaches in the truck and staff very rude to me called me liar because I said there is roaches in the truck, then he checked the truck and saw it, never apologized me.
VIGEN SWas good all around. Helpful staff!!!!
DARRYL WThe man came out right away to receive the truck inspect it and I told him i didn't receive any equipment and he said i wouldn't be charged but I had paid in advance. I was out very fast.
Evangelina GThe rating would've been greater had I not been charged for the storage when I moved out before 30 days. Other than that they would've received a 4 star rating
Crystal C | Overall ExperienceThey have to notify that the car has faults and check the engine because a car like that can leave you stranded on the road and create a problem.
INOCENCIO EWhen we first used the storage unit we were moving out of state we're on a deadline and the front office staff closed/locked storage buildings an hour early because they wanted to go home. We had no where to keep our belongings and had to throw away family heirlooms because this poor excuse of a facility. Only kept it because like I said we were moving out of state. So glad to finally be rid of this place!
Michael P | Overall ExperienceThe truck was dirty on the outside and only had half a tank of gas left in it when I got the vehicles. This was not my original preferred location but I was moved to this spot because my original location was not able to fulfill my order. This location was also farther away from me and in a more dangerous part of town.
ADAM MHonestly I never had problems with ya ,ya staff are awesome thank you
GLENY BExcellent employee
NIDAL IGreat team!
KABIRU AGreat locations and great set ups for pick up and drop offs!
Kabiru AI was told when I dropped the truck off that it was for in town only and not a one way. My entire experience was stressful
Crystal CThe owner was very professional and was able help me with a problem that came up right on the spot.
RICO LToo many vagrants on property or near by trying to flag me down and my fiancé unwarranted. The staff that working inside were very friendly and helpful though. I was supposed to have a van originally but it was not available at my original pick up location, and was informed 30mins before pickup which made my move a nightmare as I could not park in my parking garage to unload and had to carry my stuff up a flight of stairs. I booked my original reservation 2 weeks before pick up and the fact that I was informed 30 mins before pickup limited my options and I was stuck. Had I know this I would have just hired movers.
Quentin MWaiting time is too much (office) not fast
demiss aThe service and convenience to upload the furniture was very simple and secure.
julius oI have been renting for U-Haul for the last 30 years. The service is always excellent A+ thank you for U-Haul for being the best company and cheapest to move.
SHARON Pgreat
Luis CWhen I got there the keys weren't in the truck but I was already charged $100.00. Customer Service said they were going to have to refund me and I would have to go to another location and pay again to get a truck. eventually I saw someone in the office and knocked on the door and she came out and handed me the key and said nothing and then shut the door and locked it, not sure what was really going on. I feel I should get a full refund due to the unprofessionalism. I won't be using these services again. Moving is already stressful and this made it 10x worse.
McKenzie NOscar did a great job and should be commended for a job well done.
EDWARD ZJust keep up the great work an keep hiring smiling face 😊 thanks
SPRINGER WKeys wasn't in vehicle at pick up , and neither was dolly . Never received dolly , the dolly was never placed in the van but y'all are charging me for a missing dolly is diabolical.
Chantell PWorld class professionalism
CIERRA STodo fue muy amable
marlyn aInstall yellow or orange tape on brake peddle and accelrator to see in darkness. Floorboard is black, wearing black shoes without any floorboard lighting is dangerous when searching for brake peddle.
lowry mPerfecto 💯 todo
luis cAll was done well very friendly
Michael STrailer had blankets and plastic wrap from previous user. Attendant could have shown more interest in getting me hooked up and out.
LEWIS KVery great customer service !
tavaris w | First ImpressionsThe location was initially hard to find, but after we got there, the self process was doable. The location made it user friendly to use after hours.
Jeeva BThe person that assigned the unit was friendly, professional, and made sure I understood the location and size of the unit .
courtney m | Overall ExperienceThe air conditioning does not cool properly. I would advise to check that out.
John RReally release good service Fair price I'm feeling my vehicles. Thank you again.
gbout yLady helping me had some struggles at first, but she was awesome.
Deborah HThe U-Haul app does not work when taking pictures on the return
Matteo HJust about every time I paid the rent it was some kind of hidden fee that I had to dispute ( not late fees). My unit C-16 was broken in twice in two years. The staff was not helpful nor management. Both times my unit was robbed either the cameras didn't work or not pointed in the right direction. The insurance refused to pay my the value of my property and I was forced to settle for $1000. I began to house my tools at home and rarely stored anything in the unit. My experience was less than ideal and I have more cons than pros when it comes to Uhaul and would not recommend to anyone.
ELIZABETH G | Overall ExperienceHiring movers through UHaul I won’t do again because the payment for the movers was complicated for no apparent reason
Maja DLocks were placed on our Uhauls at this location, but keys were not sent to the destination or given to us, causing a delay in being able to unload our boxes. The keys should have been sent/given to us or the requirement for locks made MUCH more clear. I never heard of this before when ordering or reviewing my order.
Kaitlyn CVery friendly and very helpful folks. An all around great experience
John P | First ImpressionsLocation probably needs one to two additional people at that time of day. The person at the location however was fantastic.
Brian BStaff is friendly and I've been using this location for storage and truck rental without issue for a few years now.
Camille K | Overall ExperienceGreat team and they work fast. Appreciate all their help
Michael NIncrease staff during rush hours. There is only one staff member to deal with customers, drive the truck outside, and cater for all the things ordered, and during this whole time, all other customers wait patiently in line for their turn.
Kashif SI did a one way rental. The pick up location did not add a correct drop off location so I was unable to follow drop off procedure. I was at the drop off location for over an hour before I finally left without being able to finish the drop off procedure.
Anthony BImpeccable service
Abdoul MWe wasted a whole hour trying to get our rental. Noone answered the call and we couldn't figure out the app instructions. Very unhelpful for those that aren't very tech savvy.
Muhammad CGreat Awesome experience environment Friendly customer service all around
juan b | Overall ExperienceThe staff actually went out of their way to be unhelpful and rude. I never had an experience with the staff that wasn't dismissive. They were rude to the movers I hired to move the stuff out of my unit, the manager refused to talk to me over the phone and I had to call corporate to get in contact with her, and they rarely ever answer the phone on site. One of the other staff members tried to extort me out of $50 to cut the lock on my unit which he did not have the authority or the tools to even do. Cannot emphasize enough how poor the experience was.
Kristen W | Overall ExperienceEmployees were very friendly, helpful and professional!!
Hazel KGreat customer service and fast and easy to get the moving the Truck. Thank you
SELAMAWIT TWhen a request for equipment is put in do it. REFUND ME MY $12 PLUS TAX AND CALL ME
Kyosha YExelente servicio rápido para todo y muy amables exelente súper excelentes
Zully VComputer system was down when I picked up my rental. I had to provide my credit card number over the phone to the manager, who was working at another location.
robin dEverything was just as expected. Please keep up the good work!
Tanya Mfriendly people
Zaher AThey tried to charge me when they gave me a truck without fuel. I had reserved 2 dollys and they didn't reserve them, when i went to pick up they didn't have any available.
hilari SFantastic staff!!! Fun and friendly and incredibly helpful! Highly recommend using this location!
Chris WGood & friendly
amjad mSome tired chains need to be mended.
george hGood service
Sittichai CGreat personality understanding coherent
juan b | First ImpressionsPerfect
Esdras NStaff was very helpful and very efficient.
Mario F | Overall ExperienceWhen I arrived I could not find the key and the truck. I went inside, waited for half an hour and they couldn't find the key. So, they replaced the truck with a new truck. But it waisted my time.
Amin TNice facility and employees.
REX R | Online Move InEveryone here always super sweet and helpful!!
cynthia s | Overall ExperienceNeeds cameras security guard to prevent burglaries
RAUL A | Overall ExperienceMeka is awesome!
Roy C | First ImpressionsThe only reason I didn't give it a five star is because you all allow us to rent the car for living but when I arrived the facility was closing. Might I add you all allowed me to rent it. For a specific. Time. What save this company was the flexible staff. They were so understanding and helped me figure it out.
Chazzman C | First ImpressionsExcellent staff Best place
NIDAL I | Overall ExperienceWonderful staff
terrance f | First ImpressionsThe Staff were very prompt and helpful. The GM had great knowledge of the facility and the surrounding area. She was very pleasing to do business with. ADAMS FAMILY MOVING HELP
Charles A | First ImpressionsPersonal amable
israel n | First ImpressionsGreat Experience Thank You
juan b | First ImpressionsSecurity is non existent!
WILLIAM S | Overall ExperienceThis facility is one of the best ones I've used. The staff is very friendly, efficient and very helpful. They go above and beyond to make you have what we need and are satisfied before we leave. The units are clean and well maintained. I would definitely use them in the future if I need anything. They make everything stress-free.
Penny L | Overall ExperienceWonderful people ✨
reginald b | First ImpressionsGreat people
reginald b | Overall ExperienceVery expensive
ERICA W | Overall ExperienceMy things were stolen and they told me It was given to auction but then they left some of the stuff behind and still billed me more each month. About the complaint with the insurance people, but no one ever got back to me, but I'm going to take the matters into personal status with my own Lawer!
Lionel s | Overall ExperienceExtremely well run! From the manager to all the staff. Everyone was friendly and extremely helpful. I loved this facility and its entire staff. They were always there for me and helped me so many times. My needs changed and I no longer needed the storage space but, if I do again I'll be back ! Great facility and the people made it the best ever!
Pauline S | Overall ExperienceThe exceptional friendliness of the staff truly transformed my moving experience into an effortless and enjoyable journey. From the moment I walked in, their warm welcome and eagerness to assist set the tone for an exceptional stay at U-Haul Storage. Their knowledge and readiness to address any questions or concerns made me feel confident and at ease throughout the entire process. Not only did they provide exceptional customer service, but the facility itself exceeded my expectations. It was immaculately clean, well-maintained, and secure, ensuring my belongings were in the best hands possible. The convenience of the storage units and the ease of access simplified the logistics of my move, saving me valuable time and effort. Moreover, the affordability of their storage options was a pleasant surprise, especially considering the high level of service and quality they provide. It's evident that U-Haul Storage is committed to offering unbeatable value to their customers. In summary, my experience at U-Haul Storage was nothing short of outstanding. The staff's friendliness and professionalism, coupled with the top-notch facility and competitive pricing, make it a clear choice for anyone in need of storage solutions. I wholeheartedly recommend U-Haul Storage to anyone looking for a stress-free and enjoyable moving and storage experience.
Anwar S | First ImpressionsEverything is good time to helping
lauro L | First ImpressionsThis particular location is bar none the best storage experience I've ever had and I've had many! Everybody's super friendly and helpful. Carman and her husband run a tight ship and are really nice and professional.
JOSEPH B | Overall ExperienceStaff was very helpful.
richard c | Overall ExperienceThe male manager was rude upon arrival and initiation by telling me I was "rude" for walking past him and not saying thank you as he blocked the entrance to talk to a staff member. When moving things into storage, there was a guy in a trench coat that parked behind my movers and I. He got out of his car and decided to badly walk toward us and our storage to view our belongings. We asked him if there was a problem but he ignored us and decided to walk back to his car after taking a photo of us. The first and couple times after we arrived, there was always alot(20 males) of Hispanics waving us down in the parking lot asking for work. It made unpacking uncomfortable as they starred us down and continously asked. Recently we had no problems and finally closed out our storage. Gracias
Danielle T | Overall ExperienceStaff need to be interested in the customer. they were not helpful beyond explicitly required.
Loren W | First ImpressionsI give 5tars The manager is really helpful and cares about her customer She is supportive..I find her to instruct the needed membrane on all the right steps to help the customers.I will use UHAUL and refer
Patsy S | First ImpressionsThe staff were so nice and helpful with recommendations on storage and loading. They were so nice and took very good care of us.
CHRISTIE K | Overall ExperienceGreat management team.
Kevin H | First ImpressionsCarman is an excellent Manager.
Kevin H | Overall ExperienceI never trusted the storage room like I trusted this one I left my things there without checking on them for months and I didn't feel any way the people in the office are so nice they help with your every need and if I ever need another storage room it would be this one on West Park I want to thank the manager she is so nice and polite from the time I moved in until the time I moved out that attitude hasn't changed thank you for being you and thank you for having a good crew
Renee G | Overall ExperienceThe Manager and Staff are friendly, polite and extremely helpful! Very well managed, the locked bathrooms are clean and the grounds and parking areas are free of trash or debris. Highly recommend…I love this place!!!
Pauline S | First ImpressionsCarmin and other employees have excellent customer service VERY helpful and great communication.
Beverly M | Overall ExperienceGracias
MULUGETA M | Overall ExperienceThe office charged $50 in order to change the lock because I lost the keys and this too much and they didn’t give me a receipt
Aws F | Overall ExperienceThe manager on duty was very helpful, knowledgeable and professional!
Nicole P | First ImpressionsGreat management
Adeniyi A | First ImpressionsCarmen was great! She gave me exactly what I asked for.
Anthony W | First ImpressionsUpon arrival before reviewing our information, staff didnt believe we were suppose to get the free month off after a one way from Mn. There is over 60 hispanic immigrants surrounding the uhaul facility and nearby store waving down customers for the opportunity to unload they're storage trucks. One guy stalked my husband from right outside the restroom, inside the employee gate next to the door to beg my husband to "help" us. They don't take "no' for an answer. While unloading, The immigrants and employees constantly stalked us to see what were unloading and to watch us. 2 employees, a hispanic young lady and man, and also a black guy in a trench coat, (also employee) and another chubby white guy in a black car. The blk guy walked by to nosy and to get the truck info while the white/hispanic guy looked around. They didn't leave until we did,(2hrs later) that is after they saw us back up. Very weird staff! The day before, the older blk, tall,manager blocked the door,as I was walking in to assist my husband. I said "excuse me" and walked by him. He decided to call me out by saying "that's rude" then proceeded to have a stare off with me to try to intimidate me. The other blk staff guy at counter obviously felt awkward. He was the one who didnt want to give my husband the 1 month off until the manager gave it to us. The manager eventually walked away and then later came in to tell his Hispanic lady staffer to "please stay inside and watch out" and left again with an attitude. The Hispanic guy checking out next to us was about to cut some locks on a storage or something but I'm guessing he was there to intimidate us too bc he knew the manager well. My husband initially didn't want insurance e on storage but after noticing the area closely, we decided to put some liability on our storage. The blk staffer was frustrated bc he didn't know how and asked the Hispanic girl to help. He made it verbally known that in the facility that 'at first we didn't want it but now we do'. Yes! We do bc I don't trust the staff or our belongings to be safe without it. Sometime this week, I will get the full liability and pay extra monthly for it. This place needs a uhaul in management and staff asap!!
Danielle T | First ImpressionsThe management and staff are very helpful, courteous and prompt. Being that the facility is open 24/7 365 days a year is a good thing for the customers. The main problem with that is there is no security after hours other than an outdated video system. We moved out mainly due to several thousands of dollars of equipment being stolen from our unit on 12/31/22. In my case there was no cameras facing the door for a better view. The existing cameras are way to distorted to even make out clear video of people, vehicles and tag numbers which does nobody any good including the police. There is no chance to recover any of our hard-earned losses. In my opinion the theft will not stop until U-Haul Steps Up to Provide the Correct Security Systems Including an Afterhours Patrolling Security Guard.
dan r | Overall ExperienceYou have a good manger
Direct M | Overall ExperienceI was there for 6 years. It was awesome place the whole time there. Low cost for office and warehouse space and month to month. Can't be beat!!
AKHIL B | Overall ExperienceSería un excelente si se cintara con una hora mas para acceder a los almacenamientos
LORENA M | First ImpressionsAll my items were in great shape when I picked them up. I liked the security and temperature of the units.
Cynthia T | Overall ExperienceMy GPS brought me to the wrong entrance, and I spent 10 minutes trying to get through the gate. No one answered the assistance button or the phones.
Heather H | First ImpressionsSomeone broke in my storage unit and change the locks and took some my things and they would not pay for it i would never use uhaul again I wouldn’t recommend any one to uhaul
wallece t | Overall ExperienceThe staff was very help and kind. I also really do appreciate Mrs Carmen for her great customer service
nola w | First ImpressionsI have rented storage units with this U-Haul storage since August of 2016 and felt cared for with this facility
Richard M | First ImpressionsFriendly and accommodating service; I highly recommend this facility for moving/storage needs.
Robert L | Overall Experience