Customer Reviews for U-Haul Moving & Storage of Westfield

3,173 comentarios

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jay F. 
Clasificación:
3.0

My entire experience with Uhaul on yesterday was one for the books. I have never experienced such frustration, unprofessional and rude associates. Grant it I didn't experience the bad customer service from this location but my issue with this location is i feel I'm being over charged. I told them upon coming in there was a 50 dollar credit on my account that's not being accounting for. I strongly think that this will be my last time renting from Uhaul period because I feel like this experience was o e that did t have to happen I. This manner. On all sides!! So yeah! I think I would've don't better by borrowing someone's truck to return my mattress rather than still feel some type of way about the experience today!

ashley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M. 
Clasificación:
5.0

Nice people

TAMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dekeidrick B. 
Clasificación:
1.0

I was jus poor service all around they told me just to put fuel back where it was and that's what I did they don't check trucks or anything

ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy A. 
Clasificación:
3.0

Gas gauge for my truck was a little off/slow (refueling) and come early it seems they're short staffed and in case the employee is moving trucks or you're waiting for 30-45 minutes and your original truck isn't usable.

Bobby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JeffreyD O. 
Clasificación:
1.0

First bad experience with dirty nasty truck I had with uhaul/ I want a full refund/ I spend good money with this company but was dissatisfied this time

BRENDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rickey S. 
Clasificación:
5.0

Good as is

Alexander L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lester N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
5.0

Love our experience the customer service is great!

Karyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO JESUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel P. 
Clasificación:
1.0

Not make it mandatory to pay for two days when you only need to rent the truck for a couple of hours. This is practically robbery especially in situations where someone is stuck in a city with no one they know because their car was stolen. I had to take out a loan just to pay for the truck and when I attempted to discuss the time I was just rushed out of the building and told to leave because they weren't gonna do any refunds for the extra day and a half. If there's anyone interested in fixing the situation my email is elie76792@gmail.com but with the way I was talked to by the staff was unacceptable and I'm not planning on renting from uhaul again

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal W. 
Clasificación:
5.0

There were a few minor damages to the truck that weren't already identified. I pointed it out to the store associate, she said she would update my contract and for me to take pics to document the damange wasn't mine.

Teresa F. 
Clasificación:
1.0

i was given a reservation and when i arrived the location told me that i could not rent the truck and trailer that i made the reservation for and they should not have made that reservation initially. it took an hour to fix the issue and get me into another truck and trailer making me late for deliveries. Terrible experience

YASIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

israel R. 
Clasificación:
5.0

N/C

christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
3.0

D1124 truck stinks , very very funky smell !

William R. 
Clasificación:
5.0

Upon returning the motorcycle trailer back to Uhaul, I didn't receive a confirmation letter indicating that the item was returned today and the associate stated not too worry they will send me an email stating the trailer was returned back to their location on time. Regards, Talbert Fowler

TALBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

June B. 
Clasificación:
1.0

Talked to agent and told them I may be over ton7 yhan the 630pm I signed up for. He stated well we close at 7pm you will be fine. I returned the trailer right at 7 the same night as the rental and was charged for two days rental.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M. J. 
Clasificación:
3.0

Have AC that works next time

braxton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Really nice people and very helpful. Especially Tevon. Thank you, U-Haul! I was really nervous about renting, but everything was great!

Judy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

Change nothing cuz they made me feel like I was family and it helped me out with they were very kind

Josphine D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leahjoi A. 
Clasificación:
5.0

Well please

Roger B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA W.  |  Overall Experience 
Clasificación:
2.0

Intake staff aloof

beth H. 
Clasificación:
1.0

Close down

Terrica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonzo W. 
Clasificación:
5.0

Pleasant experience front to back.

LaMonta W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharun C. 
Clasificación:
3.0

2 uboxes were stabbed by forklift, fortunately nothing damaged.

Zachary G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette H. 
Clasificación:
5.0

Any rental vehicle should start out with a full tank of fuel

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector B. 
Clasificación:
5.0

One rep multitasking w each cust.did a good job

Emma B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D.  |  Overall Experience 
Clasificación:
5.0

Every time we use this location it has always been top notch! I would not change a thing!

Sabrena J. 
Clasificación:
1.0

I was pulled over by HPD, truck was reported stolen . It was a big scene 7-10 police cars pulled me over . Notified U-Haul store manager, he never called me back . It was a scary situation when they have guns pulled out, and your family is with you . Never again .

JESUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony H.  |  First Impressions 
Clasificación:
3.0

The cashier was not willing to assist me with extending the rental. He was not vey [pleasant.

Lakesha T. 
Clasificación:
5.0

Very accommodating and friendly.

viviann b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PARNELL R.  |  Overall Experience 
Clasificación:
1.0

They charged my card an extra $6.49 when I should of had money refunded to me because I estimated we would drive 50 miles but only drove 40 so they stole money from me so now I have to call my bank

Nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose S. 
Clasificación:
1.0

Because I rented the wrong size trailer and brought it back within 20 minutes and was not told that wants the trailer leaves the property there is no refund.

Sharon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Excellent customer service

Sandra V. 
Clasificación:
5.0

The cashier was efficient and knowledgeable.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt H. 
Clasificación:
5.0

No need to improve the staff is very nice and fast

CANDACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice W. 
Clasificación:
5.0

Make it more inviting when arriving in the office just seems like a maze instead of an office to conduct business.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
1.0

Price to high

Brittany M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C.  |  Overall Experience 
Clasificación:
5.0

Nothing!! Already a professional team service.

claudette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

hazel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE J. 
Clasificación:
1.0

Terrible experience overall with Uhaul. I will be submitting an additional complaint.

Taylor L. 
Clasificación:
5.0

Love Dennis and his staff great customer service!

STACY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DINH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRIELLE W. 
Clasificación:
5.0

Assured me of my frustration of the other location.

Jehf B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnoldo G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELITA B. 
Clasificación:
3.0

Customer service at calling center

LARENDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREMORA C. 
Clasificación:
5.0

Easy, fast and efficient process and nice people

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVARO G. 
Clasificación:
4.0

Will rent again from this location as always

ROGER B. 
Clasificación:
5.0

Paula was great interacting with the customers before me and then me. Very patient, friendly and understanding of our needs.

Leslie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

herbert m.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Great customer service from associates.

Courtney E. 
Clasificación:
5.0

I like that everything went smooth , with reservations, picking up the truck. Also merchandise is pretty reasonable and available. People there were very friendly. Thanks for a smooth move.

MATTHEW F. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVELYN T. 
Clasificación:
5.0

Service was excellent and it was very fast very pleasant experience

KELVIN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley S.  |  First Impressions 
Clasificación:
5.0

When someone returns there vehicle of choice you all need to close out the rental agreement quicker

IRVING D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A.  |  First Impressions 
Clasificación:
5.0

Nothing everything was great

ANGELA P. 
Clasificación:
5.0

Better detailed instructions how where the equipment is parked/ located like numbered parking spots or zones.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE A. 
Clasificación:
5.0

The vehicle was obviously due for maintenance. I had to turn the wheel and hold it at 25 degrees to the left just to drive straight. In addition, even if I was on a new completely smooth road, the truck would still be bumpy as if I'm on a street full of potholes. Staff was kind and welcoming though.

KERRY F. 
Clasificación:
5.0

Was very impressed with the staff and the facility .

Kecia N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA R. 
Clasificación:
5.0

Mr. DENNIS. THE. UHAUL location ON 1960. SPRING TEXAS. 77373. WAS. EXCELLENT

Alfay W.  |  First Impressions 
Clasificación:
5.0

I kept my whole house furnishings there for 10 years. When I brought my stuff out, there were no bugs or roaches or even mouse droppings on my things. Never had any break ins either. Paying was easy; I just called in every month and the employees were very nice and helpful. Thank you for taking care of my things.

ISABEL T.  |  Overall Experience 
Clasificación:
5.0

The Lady that helped me had just came in and was very helpful throughout our time to make sure I was happy and understood.

RAYMOND T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful

JAMES P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

toni m.  |  Overall Experience 
Clasificación:
5.0

Congratulations

ISAIAS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanny L.  |  Overall Experience 
Clasificación:
5.0

loved the accesibility of the my storage unit, they take good care if the storage units! The staff are helpful and having the 24hr access with the loading carts was extremely helpful!!! if i ever need storage again i will definately be back here!!

meko m.  |  Overall Experience 
Clasificación:
5.0

Andres is a great employee , very helpful

ANDRES A.  |  First Impressions 
Clasificación:
4.0

The staff was so super nice and Andres went completely above and beyond for me. I appreciate him and also I think her name is Jennifer. They were amazing. They made my move (which was hard) a lot better.

Kila J.  |  Overall Experience 
Clasificación:
5.0

Whenever I go there the staff is always friendly and helpful. It's my pleasure doing business with this facility!

Cornelia P.  |  Overall Experience 
Clasificación:
4.0

My only complaint was after the first month my monthly bill was raised 5 dollars for no reason

Julie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for feeling welcome us! I will come back again in the future.

Raymond R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA S.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly, very helpful ,nice.

evelyn b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billee C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W.  |  First Impressions 
Clasificación:
5.0

Priceless

Dianne H.  |  Overall Experience 
Clasificación:
5.0

They try to accommodate your need.

Dianne H.  |  First Impressions 
Clasificación:
1.0

Dennis gave my storage unit to someone else after I had paid for it with a credit card that was used for advanced payments. I had a card that said 2306 and on 12/2 put in the door and it said Keysha. When I told hm the 10×7 was my unit, he gave me a smaller unit 2603. I questioned him and he became angry and lied saying he hadn't the larger unit since Oct. I rented mine on 11/17. I returned the smaller unit immediately. Never will I set foot in that facility or recommend it to anyone. I prefer the 2920 UHaul facility.

Charlyn K.  |  Overall Experience 
Clasificación:
5.0

the staff was very helpful and customer friendly

JAMES P.  |  First Impressions 
Clasificación:
3.0

Too expensive

Janetria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annie v.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Tracy J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Augustine V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

neva b.  |  First Impressions 
Clasificación:
5.0

I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!

NORBERTHA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

macias e.  |  Overall Experience 
Clasificación:
5.0

Great service and helpful staff made my transition easier thanks guys

CHARLENE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

C J J.  |  Overall Experience 
Clasificación:
5.0

They was always cool 😎 I have no issues & would definitely recommend & use them again.

Sean J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fanny D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dasha D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen H.  |  Overall Experience 
Clasificación:
5.0

Very friendly

Cal d C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

L'JAUNET M.  |  First Impressions 
Clasificación:
5.0

Thanks made get my Son set-up in a new town easier

CLARANCE L.  |  Overall Experience 
Clasificación:
3.0

The experience has been AN EXPERIENCE!!! I asked for a refund of unused days and I was denied the opportunity to receive back money for days unused. The policy WASNT explained to me how I was treated regarding my refund. I was letdown

THELMATRIC P W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARANCE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Davion T.  |  Overall Experience 
Clasificación:
1.0

The staff worker was not friendly was not listening

JESSICA G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latrice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.

Edward J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  Overall Experience 
Clasificación:
5.0

Rey nice customer service and very informative. Will definitely use this location again. Gracias

ROBERTO M.  |  Overall Experience 
Clasificación:
5.0

Staff is always helpful, professional and personable. Gracias.

carlotta b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita B.  |  First Impressions 
Clasificación:
4.0

Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.

Alec M.  |  Overall Experience 
Clasificación:
5.0

I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.

Artisha R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward S.  |  Overall Experience 
Clasificación:
5.0

I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.

rachel a.  |  Overall Experience 
Clasificación:
3.0

Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.

David H.  |  Overall Experience 
Clasificación:
3.0

I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.

Jade W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanitra A.  |  First Impressions 
Clasificación:
1.0

When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aqil S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nina a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nina a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and friendly. Overall an excellent experience.

Joan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pauline M.  |  Overall Experience 
Clasificación:
5.0

Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.

loria e.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work

Dorothy D.  |  First Impressions 
Clasificación:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE R.  |  Overall Experience 
Clasificación:
1.0

I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don't appreciate it and it's poor communication and customer service. I would like my money back because it's not fair that uhaul had poor communication!!!!!!!!

christy m.  |  Overall Experience 
Clasificación:
5.0

Simply Professional in all aspects!

Robert E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis G.  |  First Impressions 
Clasificación:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Clasificación:
4.0

The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

Johnny F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA A.  |  First Impressions 
Clasificación:
1.0

I stored my things from 2016-2020 the increase every few months for "pest control" was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for "pest control" . Thank fully I no longer need your services because you definitely price gauge and don't deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for "security" and maintenance of the lighting and pest. What a joke

TIFFANY W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita M.  |  Overall Experience 
Clasificación:
5.0

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

greta f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul I've ever been to. Best customer service and facility.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leah h.  |  Overall Experience 
Clasificación:
2.0

Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.

Triniche F.  |  Overall Experience 
Clasificación:
5.0

All staff members,on the phone and in person has been very nice.

evelyn b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K.  |  Overall Experience 
Clasificación:
5.0

Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.

leah h.  |  First Impressions 
Clasificación:
5.0

I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.

Leah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique a.  |  Overall Experience 
Clasificación:
3.0

Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.

deborah h.  |  Overall Experience 
Clasificación:
1.0

There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my life

princella w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shandra h.  |  Overall Experience 
Clasificación:
5.0

I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn't lose anything. Everything was where I remembered.

DEON D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique a.  |  First Impressions 
Clasificación:
4.0

Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold Williams

HAROLD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.

KERTRINA H.  |  Overall Experience 
Clasificación:
5.0

This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the best

Brenda G.  |  Overall Experience 
Clasificación:
5.0

Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service there

leticia t.  |  Overall Experience 
Clasificación:
5.0

I had a great experience

Connie G.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Clasificación:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Dennonstr #8 C.  |  First Impressions 
Clasificación:
5.0

Your representative was friendly, helpful and efficient

Charles K.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly, helpful, and patient with me and I really appreciate that.

Jacqulyn s.  |  First Impressions 
Clasificación:
5.0

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

keisha p.  |  First Impressions 
Clasificación:
5.0

The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.

Linda D.  |  Overall Experience 
Clasificación:
5.0

All good no problem

Lebruce P.  |  Overall Experience 
Clasificación:
5.0

A

BETH W.  |  Overall Experience 
Clasificación:
5.0

This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.

Artisha N.  |  Overall Experience 
Clasificación:
5.0

Great customer service ...

Regina M.  |  First Impressions 
Clasificación:
5.0

Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..

Shiquesia M.  |  Overall Experience 
Clasificación:
5.0

Best location to deal with

Yvonne T.  |  Overall Experience 
Clasificación:
1.0

The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.

quin c.  |  Overall Experience 
Clasificación:
5.0

great exprence with Christina

Ruby D.  |  First Impressions 
Clasificación:
5.0

The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks lady

Craig H.  |  First Impressions 
Clasificación:
5.0

Keep up the Great Work!

jazzy b.  |  Overall Experience 
Clasificación:
5.0

The woman who assisted me was very kind and addressed all my concerns.

Brenda J.  |  First Impressions 
Clasificación:
5.0

If ever in need of storage. This location will be my only choice

CAROL B.  |  Overall Experience 
Clasificación:
5.0

Friendly environment

annie v.  |  First Impressions 
Clasificación:
5.0

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Dari H.  |  First Impressions 
Clasificación:
3.0

Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get in

Beverly D.  |  Overall Experience 
Clasificación:
5.0

There doesn't seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bu

lori m.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Peggy W.  |  First Impressions 
Clasificación:
5.0

Good service,Very clean location

Stephen G.  |  First Impressions 
Clasificación:
5.0

Very pleasant

francis c.  |  First Impressions 
Clasificación:
5.0

They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.

summer F.  |  First Impressions 
Clasificación:
4.0

..

jose g.  |  Overall Experience 
Clasificación:
5.0

The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.

Tracy D.  |  Overall Experience 
Clasificación:
5.0

They was very helpful

Jasmine b.  |  First Impressions 
Clasificación:
3.0

The facility was always clean, SOME staff was really polite while SOME didn't care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.

evonne c.  |  Overall Experience 
Clasificación:
5.0

Great Experience

Yolanda H.  |  Overall Experience 
Clasificación:
5.0

Everyone has been helpful and courteous. Very clean.

Maria T.  |  First Impressions 
Clasificación:
1.0

I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.

micheal s.  |  First Impressions 
Clasificación:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
Clasificación:
5.0

They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.

Sandra W.  |  First Impressions 
Clasificación:
3.0

Bueno

Luis R.  |  First Impressions 
Clasificación:
2.0

Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.

WILLARD A.  |  Overall Experience 
Clasificación:
5.0

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

CArolyn D.  |  First Impressions 
Clasificación:
5.0

Reservation process smooth and unit very clean.

KERTRINA H.  |  First Impressions 
Clasificación:
5.0

Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.

Roger A.  |  Overall Experience 
Clasificación:
4.0

I got great, fast and friendly service. Thanks U- haul.

ashli f.  |  Overall Experience 
Clasificación:
1.0

My storage was broken into staff was no help

Tyra G.  |  Overall Experience 
Clasificación:
2.0

Long lines and rude staff. My storage had a water leak and no one cared!

ASHLEY V.  |  Overall Experience 
Clasificación:
4.0

My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.

william w.  |  Overall Experience 
Clasificación:
5.0

Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.

JOHN L.  |  Overall Experience 
Clasificación:
4.0

had to wait a while to be helped. (10 - 15 mins) Other than that the service and facilities are great.

CHRISTOPHER P.  |  Overall Experience 
Clasificación:
1.0

The female latin mgr was rude. She had the most horrendous customer service I have ever encountered. A long story short an employee had me cut corners and she cursed me and made me pay for it. Terribl

Hank C.  |  Overall Experience 
Clasificación:
1.0

I live in Utah and have never used this Uhaul which is apparently in Texas??? I hope none of my cards were hacked???

sarah s.  |  Overall Experience 
Clasificación:
3.0

I moved out of my storage section on 5/26/18, and was told I do not owe anything, yet I am getting emails that my payment is past due and I am being charged late fees. I need this resolved.

Donna B.  |  Overall Experience 
Clasificación:
5.0

Loved it

Tichelle F.  |  Overall Experience 
Clasificación:
5.0

i will be back

Michael V.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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