Customer Reviews for U-Haul Moving & Storage of Westfield

3,032 comentarios

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lanny L.  |  Overall Experience 
Clasificación:
5.0

At paperless checkout, email or text the final receipt to the customer while he is standing at the drop off location

WILLIAM D. 
Clasificación:
5.0

All was well! Very informative and helpful staff!!!

DARRELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Awesome service.

Ruben E. 
Clasificación:
5.0

Nothing, they were very courteous and helpful. Would definitely recommend to a friend

MADELYN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYESHA F. 
Clasificación:
5.0

loved the accesibility of the my storage unit, they take good care if the storage units! The staff are helpful and having the 24hr access with the loading carts was extremely helpful!!! if i ever need storage again i will definately be back here!!

meko m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
3.0

I got issued some dense attitude when I asked a question related to overall total when getting the breakdown. Everything was literally cool before i'm so confused on what made him snap.

DERRICK T. 
Clasificación:
1.0

When I get there the trailer I booked they don't have it, no advise on the App and no one called me to let me know, very bad experience for me, so sorry about that.

ADOLFO P. 
Clasificación:
5.0

Andres is a great employee , very helpful

ANDRES A.  |  First Impressions 
Clasificación:
5.0

Renting from this location is a breeze and employee taking returns is awesome.

ISAIAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY J. 
Clasificación:
5.0

The trailer was very dirty inside I had to clean it to put out stuff in

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR D. 
Clasificación:
4.0

The staff was so super nice and Andres went completely above and beyond for me. I appreciate him and also I think her name is Jennifer. They were amazing. They made my move (which was hard) a lot better.

Kila J.  |  Overall Experience 
Clasificación:
5.0

Whenever I go there the staff is always friendly and helpful. It's my pleasure doing business with this facility!

Cornelia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER W. 
Clasificación:
4.0

My only complaint was after the first month my monthly bill was raised 5 dollars for no reason

Julie H.  |  Overall Experience 
Clasificación:
5.0

Nothing everything was great. Thank you.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kampbell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY G. 
Clasificación:
5.0

Provide way to leave message for return phone call.

Jinx M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for feeling welcome us! I will come back again in the future.

Raymond R.  |  First Impressions 
Clasificación:
1.0

I never received my furniture Dolly

Marquell A. 
Clasificación:
1.0

Very unorganized and sold the storage unit we reserved

BRANDON B. 
Clasificación:
5.0

I definitely recommend this location very fast and friendly.

RAQUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY H. 
Clasificación:
5.0

The young man manager was extremely accurate and accommodating to every single question and concern from the minute I walk in to the moment I left the truck he's amazing thank you for Nanking this such a smooth and easy experience also the lady who checked me out at the end was also extremely helpful/friendly/super patient and understanding. Both of your kindness went beyond what you can imagine. Please please share this with them they made a very dark sad day into a moment of just forgetting and enjoying life thank you. I will never forget that

Eduardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA S.  |  Overall Experience 
Clasificación:
1.0

They so many mistakes even on bill

GARFIELD J. 
Clasificación:
5.0

The staff is always friendly, very helpful ,nice.

evelyn b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billee C.  |  Overall Experience 
Clasificación:
5.0

Everything was great

CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
2.0

Gave me the wrong address to take the truck. Called and got it straight over the phone.

MARISHA A. 
Clasificación:
4.0

This was not the location at which I made the reservation. My truck was reserved at The Zone at 2510 Mills Branch Dr, Kingwood, TX. This location was unattended at the time I was scheduled to pick up the truck and there was no 26' truck for me to pick up. U-Haul directed me to go to the other location, which was nearly a 20 mile drive out of my way. U-Haul needs to discontinue the unattended pick-up locations.

KYLE W. 
Clasificación:
5.0

Everyone was courteous and professional. Best uhaul location I've done business with.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAHMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI S. 
Clasificación:
5.0

Please get diesel trucks. The unit I rented got 8 miles per gallon. This is not acceptable. A 20' box van with a modern diesel engine will get 12mpg or better and would have drastically reduced the cost of my move/

GILBERT M. 
Clasificación:
5.0

Provide a guide of what is considered normal wear and tear and what is considered damage for customers for their pick-up inspection. Include a “things to look for” to help. Allow a mid-rental update to damage discovered. Picture of damage along with mileage and time stamp for u-haul evaluation.

Watson D. 
Clasificación:
5.0

Give direction on safest route to exit facility. The main egress off of 1960 is a bit dangerous due to multiple lanes of traffic.

MICHAEL L. 
Clasificación:
5.0

Very helpful, didn't even have to get out of my vehicle.

RICARDO M. 
Clasificación:
5.0

All good

STEVEN W. 
Clasificación:
5.0

Everything was fast and very professional. what i expected. I recommend it

NESTOR V. 
Clasificación:
5.0

Excellant experience. Would recommend to everyone. Very good service and helpful and friendly employees. Thx.

BOBBY D. 
Clasificación:
3.0

I was charged for an appliance dolly that was not on the truck. I should have $10 refund to my credit card that was charged.

April W. 
Clasificación:
3.0

Online check in took 40 minutes....about as long as just standing in line to check in. No one in line so I asked if they could just check me in. Guy said no.

Billee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W.  |  First Impressions 
Clasificación:
1.0

If there is a 24 hour no fee service and I was scheduled to return the vehicle by the end of the work day. Why was I charged twice for a vehicle that was still available for use before the next day of work. The gas level was incorrect and after paying for my vehicle I had find my truck instead of having it brought up front to you like other areas of Houston Uhaul.

LONNIE STAFFORD P. 
Clasificación:
5.0

Priceless

Dianne H.  |  Overall Experience 
Clasificación:
5.0

They try to accommodate your need.

Dianne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEXUS P. 
Clasificación:
1.0

Dennis gave my storage unit to someone else after I had paid for it with a credit card that was used for advanced payments. I had a card that said 2306 and on 12/2 put in the door and it said Keysha. When I told hm the 10×7 was my unit, he gave me a smaller unit 2603. I questioned him and he became angry and lied saying he hadn't the larger unit since Oct. I rented mine on 11/17. I returned the smaller unit immediately. Never will I set foot in that facility or recommend it to anyone. I prefer the 2920 UHaul facility.

Charlyn K.  |  Overall Experience 
Clasificación:
5.0

the staff was very helpful and customer friendly

JAMES P.  |  First Impressions 
Clasificación:
1.0

I booked my truck at the 600 Kenrick Dr Ste C16, Houston, TX location only to show up there and see a sign on the door saying they were closed. I called Uhaul and they found another truck that I had to drive much further to pick up. When I asked if I would get any accommodations on mileage since I would have to drive it farther, spend more on gas, and had already lost an hour of my move day, the person on the phone indicated they don't that. Way to own the fact that Uhaul messed up and I am now out more time and money. Overall a very disappointing experience, I'll look elsewhere to rent next time where they understand what customer service, or at least what correcting your mistakes is about.

TRAVIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Great customer service and nice and clean.

DONNITA M. 
Clasificación:
2.0

They never have the dolly that goes with my order

MENMA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLORES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

Thanks buen local atención 100%

RAMON N. 
Clasificación:
4.0

However, all above is True,..... I return the Unit, a day early, with No Refund for Early Return,.... Is this Normal ??? Response Requested Many Thanks !!!

KENNETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDIKADIR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON D. 
Clasificación:
3.0

Too expensive

Janetria W.  |  First Impressions 
Clasificación:
3.0

Raggedy trailer. 6x12. Dolly that I ordered wasn't available

MENMA A. 
Clasificación:
5.0

Nice clean facilities and friendly staff.

John E. 
Clasificación:
5.0

Always fast, friendly and helpful.

MALISIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annie v.  |  Overall Experience 
Clasificación:
5.0

When I originally rented the vehicle the woman when I returned it the gentleman explained explained engineering time they were all very professional and very fast I couldn't have asked for more

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYESHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARQUISE P. 
Clasificación:
1.0

The representative assisting us appeared to be tired and unwilling to help. The vibe @ this location is terrible.

JOSE P. 
Clasificación:
5.0

Easy and convenient

ANTONIO C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tracy J.  |  Overall Experience 
Clasificación:
3.0

Satisfied

SHEILA E. 
Clasificación:
3.0

I'm not happy I went from renting for 19.99 and end up paying 86.00 plus putting 10.00 worth of gas in the truck. And to be told I owe 6.65 for gas. I told your worker I have a picture of the gas amount of what was in the truck before I left your location and I had put a little more when I return the truck.

FAYE LANELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Augustine V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

It easy and fast to do my moving out of the storage. Thank all for all you do.

JUANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN R. 
Clasificación:
5.0

The cab smelled a little musky. But overall very happy!

SUZANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

neva b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASMITH A. 
Clasificación:
5.0

they are always friendly, professional and willing to assist

JAMES G. 
Clasificación:
5.0

I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!

NORBERTHA G.  |  First Impressions 
Clasificación:
4.0

We didn't have any problems so no need to improve. He was great and very helpful

LLOYD B. 
Clasificación:
5.0

I've been doing business with this location for some years. Everyone there is so helpful & professional. Even when there has been other locations closer to me, I make it my preference to go visit & do my business with this location. My # 1 location Hands Down !

PATRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLIE SIMONE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
5.0

Thank you for your support and service.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUBER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL P.  |  First Impressions 
Clasificación:
5.0

Need to check outside mirrors on trucks to make sure they will stay set. This is a big safety issue when using the trucks, especially the passenger side mirrors

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

Nice people work here, very customer-service oriented.

KAREN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVANNIE NICOLE C. 
Clasificación:
3.0

Advise customer before pick up if truck reserved will not be available…. Asked for 26 had to get a 20..

MONICA M. 
Clasificación:
5.0

Very friendly

Cal d C.  |  First Impressions 
Clasificación:
1.0

The staff worker was not friendly was not listening

JESSICA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanitra A.  |  First Impressions 
Clasificación:
4.0

Keep up the good work

Dorothy D.  |  First Impressions 
Clasificación:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O.  |  First Impressions 
Clasificación:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Clasificación:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Dennonstr #8 C.  |  First Impressions 
Clasificación:
5.0

Friendly environment

annie v.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Peggy W.  |  First Impressions 
Clasificación:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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