El cliente no dejó un comentario.
Lanny L. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Westfield
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
At paperless checkout, email or text the final receipt to the customer while he is standing at the drop off location
WILLIAM D.All was well! Very informative and helpful staff!!!
DARRELL S.Awesome service.
Ruben E.Nothing, they were very courteous and helpful. Would definitely recommend to a friend
MADELYN R.loved the accesibility of the my storage unit, they take good care if the storage units! The staff are helpful and having the 24hr access with the loading carts was extremely helpful!!! if i ever need storage again i will definately be back here!!
meko m. | Overall ExperienceI got issued some dense attitude when I asked a question related to overall total when getting the breakdown. Everything was literally cool before i'm so confused on what made him snap.
DERRICK T.When I get there the trailer I booked they don't have it, no advise on the App and no one called me to let me know, very bad experience for me, so sorry about that.
ADOLFO P.Andres is a great employee , very helpful
ANDRES A. | First ImpressionsRenting from this location is a breeze and employee taking returns is awesome.
ISAIAS G.The trailer was very dirty inside I had to clean it to put out stuff in
KEITH W.The staff was so super nice and Andres went completely above and beyond for me. I appreciate him and also I think her name is Jennifer. They were amazing. They made my move (which was hard) a lot better.
Kila J. | Overall ExperienceWhenever I go there the staff is always friendly and helpful. It's my pleasure doing business with this facility!
Cornelia P. | Overall ExperienceMy only complaint was after the first month my monthly bill was raised 5 dollars for no reason
Julie H. | Overall ExperienceNothing everything was great. Thank you.
DANIEL P.Provide way to leave message for return phone call.
Jinx M.Thank you very much for feeling welcome us! I will come back again in the future.
Raymond R. | First ImpressionsI never received my furniture Dolly
Marquell A.Very unorganized and sold the storage unit we reserved
BRANDON B.I definitely recommend this location very fast and friendly.
RAQUEL L.The young man manager was extremely accurate and accommodating to every single question and concern from the minute I walk in to the moment I left the truck he's amazing thank you for Nanking this such a smooth and easy experience also the lady who checked me out at the end was also extremely helpful/friendly/super patient and understanding. Both of your kindness went beyond what you can imagine. Please please share this with them they made a very dark sad day into a moment of just forgetting and enjoying life thank you. I will never forget that
Eduardo C.They so many mistakes even on bill
GARFIELD J.The staff is always friendly, very helpful ,nice.
evelyn b. | Overall ExperienceEverything was great
CHARLES J.Gave me the wrong address to take the truck. Called and got it straight over the phone.
MARISHA A.This was not the location at which I made the reservation. My truck was reserved at The Zone at 2510 Mills Branch Dr, Kingwood, TX. This location was unattended at the time I was scheduled to pick up the truck and there was no 26' truck for me to pick up. U-Haul directed me to go to the other location, which was nearly a 20 mile drive out of my way. U-Haul needs to discontinue the unattended pick-up locations.
KYLE W.Everyone was courteous and professional. Best uhaul location I've done business with.
MICHAEL V.Please get diesel trucks. The unit I rented got 8 miles per gallon. This is not acceptable. A 20' box van with a modern diesel engine will get 12mpg or better and would have drastically reduced the cost of my move/
GILBERT M.Provide a guide of what is considered normal wear and tear and what is considered damage for customers for their pick-up inspection. Include a “things to look for†to help. Allow a mid-rental update to damage discovered. Picture of damage along with mileage and time stamp for u-haul evaluation.
Watson D.Give direction on safest route to exit facility. The main egress off of 1960 is a bit dangerous due to multiple lanes of traffic.
MICHAEL L.Very helpful, didn't even have to get out of my vehicle.
RICARDO M.All good
STEVEN W.Everything was fast and very professional. what i expected. I recommend it
NESTOR V.Excellant experience. Would recommend to everyone. Very good service and helpful and friendly employees. Thx.
BOBBY D.I was charged for an appliance dolly that was not on the truck. I should have $10 refund to my credit card that was charged.
April W.Online check in took 40 minutes....about as long as just standing in line to check in. No one in line so I asked if they could just check me in. Guy said no.
Billee C.If there is a 24 hour no fee service and I was scheduled to return the vehicle by the end of the work day. Why was I charged twice for a vehicle that was still available for use before the next day of work. The gas level was incorrect and after paying for my vehicle I had find my truck instead of having it brought up front to you like other areas of Houston Uhaul.
LONNIE STAFFORD P.Priceless
Dianne H. | Overall ExperienceThey try to accommodate your need.
Dianne H. | First ImpressionsDennis gave my storage unit to someone else after I had paid for it with a credit card that was used for advanced payments. I had a card that said 2306 and on 12/2 put in the door and it said Keysha. When I told hm the 10×7 was my unit, he gave me a smaller unit 2603. I questioned him and he became angry and lied saying he hadn't the larger unit since Oct. I rented mine on 11/17. I returned the smaller unit immediately. Never will I set foot in that facility or recommend it to anyone. I prefer the 2920 UHaul facility.
Charlyn K. | Overall Experiencethe staff was very helpful and customer friendly
JAMES P. | First ImpressionsI booked my truck at the 600 Kenrick Dr Ste C16, Houston, TX location only to show up there and see a sign on the door saying they were closed. I called Uhaul and they found another truck that I had to drive much further to pick up. When I asked if I would get any accommodations on mileage since I would have to drive it farther, spend more on gas, and had already lost an hour of my move day, the person on the phone indicated they don't that. Way to own the fact that Uhaul messed up and I am now out more time and money. Overall a very disappointing experience, I'll look elsewhere to rent next time where they understand what customer service, or at least what correcting your mistakes is about.
TRAVIS F.Great customer service and nice and clean.
DONNITA M.They never have the dolly that goes with my order
MENMA A.Thanks buen local atención 100%
RAMON N.However, all above is True,..... I return the Unit, a day early, with No Refund for Early Return,.... Is this Normal ??? Response Requested Many Thanks !!!
KENNETH G.Too expensive
Janetria W. | First ImpressionsRaggedy trailer. 6x12. Dolly that I ordered wasn't available
MENMA A.Nice clean facilities and friendly staff.
John E.Always fast, friendly and helpful.
MALISIA A.When I originally rented the vehicle the woman when I returned it the gentleman explained explained engineering time they were all very professional and very fast I couldn't have asked for more
Timothy G.The representative assisting us appeared to be tired and unwilling to help. The vibe @ this location is terrible.
JOSE P.Easy and convenient
ANTONIO C.Satisfied
SHEILA E.I'm not happy I went from renting for 19.99 and end up paying 86.00 plus putting 10.00 worth of gas in the truck. And to be told I owe 6.65 for gas. I told your worker I have a picture of the gas amount of what was in the truck before I left your location and I had put a little more when I return the truck.
FAYE LANELL T.It easy and fast to do my moving out of the storage. Thank all for all you do.
JUANA R.The cab smelled a little musky. But overall very happy!
SUZANNE S.they are always friendly, professional and willing to assist
JAMES G.I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!
NORBERTHA G. | First ImpressionsWe didn't have any problems so no need to improve. He was great and very helpful
LLOYD B.I've been doing business with this location for some years. Everyone there is so helpful & professional. Even when there has been other locations closer to me, I make it my preference to go visit & do my business with this location. My # 1 location Hands Down !
PATRICK J.Thank you for your support and service.
ANTHONY C.Need to check outside mirrors on trucks to make sure they will stay set. This is a big safety issue when using the trucks, especially the passenger side mirrors
Michael M.Nice people work here, very customer-service oriented.
KAREN V.Advise customer before pick up if truck reserved will not be available…. Asked for 26 had to get a 20..
MONICA M.Very friendly
Cal d C. | First ImpressionsThe staff worker was not friendly was not listening
JESSICA G. | First ImpressionsKeep up the good work
Dorothy D. | First ImpressionsWas very nice took care of me and the experience was smooth.
MICHAEL P. | First ImpressionsI've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience
Annette H. | First ImpressionsThank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!
Margaret D. | First ImpressionsThe 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!
Dennonstr #8 C. | First ImpressionsFriendly environment
annie v. | First ImpressionsExtraordinario servicio al cliente
Peggy W. | First ImpressionsYour employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.
sharon s. | First Impressions