Customer Reviews for U-Haul Moving & Storage of Westfield

Rating:

5.0

Great customer service, very willing to help

Rating:

1.0

This location lacked customer service. The whole crew wasn't friendly at all . I will for sure go to any other location but this one and it was convenient to my home . I will drive further and hope to her better customer service!

Rating:

5.0

One of the containers had a large nail sticking out on the inside that could have seriously hurt someone. We were able to avoid it however, containers should be checked for hazards prior to delivery.

Rating:

5.0

The visit had no problem, the employee was awesome.

Rating:

5.0

Lance and his staff were very helpful and very curtsy. This is the place that I see cares for the people who come in and out there does every day thank u

Rating:

5.0

I truly enjoyed my experience with Uhaul. Customer service was great.

Rating:

5.0

It is always a pleasure coming to this location. Manager is always ready to help you in any way possible!!! I give him 5 stars!

Rating:

5.0

I have been to many uhaul locations and this one had the best customer service by far. Lance and Cherry went above and beyond to make sure I received what I needed. 5 stars

Rating:

5.0

This location goes beyond and above!! Excellent customer service

Rating:

1.0

Went below the mileage and didn't receive my money back and filled up the tank the lady at the uhaul place was rude don't recommend talking to her but the manager was nice

Rating:

5.0

Service great staff friendly I always come to your location. Thank you for your help.

Rating:

4.0

I got stuck in the elevator But the owner took care of me :)

Rating:

3.0

The person at the counter was not very friendly but the staff that hooked up the equipment was excellent. We also had a very difficult time with the after hour return app and it took us over an hour to use the app to return the trailer

Rating:

2.0

I had a reservation at 9AM. I walked in at 9:05AM and the guy in there kicked me out saying that he wasn't open yet. Three seconds later, he came out to tell me he was now open. He seemed like he was annoyed the whole time he was asking me for my information. He can't see very well and sits about 2 or 3 inches from the computer screen.

Rating:

3.0

When I picked up my stuff, There were rats in my unit. They chewed up the front of my dresser at the bottom of a $6,000 bedroom suit. When we were unloading the truck at my new house, there was one in the truck that came out of my things. There was debris on one of my couches where they had been in the couch and shredded some of the stuffing from the couch. I pray that it was the only 1 in my stuff as I moved into a brand new house.

Rating:

5.0

Very quickly and professionally

Rating:

5.0

In spite of crowds at times, the office staff was always courteous and friendly.

Rating:

5.0

Nothing needed improvement. Staff was friendly, welcoming and fast. Also efficient.

Rating:

5.0

Cherry assisted me and she is phenomenal. She was patient kind and Courteous. She moved me in and was amazing then and she was the same way. When we walked into the store she was motivating one of the Team mates. Great staff and so professional

Rating:

5.0

Cherry is soooooo amazing. She got me in and out. She gray at her job I love her energy

Rating:

3.0

I used the truck another day they charged extra and I was charged 1$ per mile used that's ridiculous and when I asked bout getting my army discount the Hispanic guy at location didn't know a damn thing he was kinda rude! The outside dude! I took my lil sister too college I think I should get a discount off!

Rating:

4.0

It would be nice to understand all you need to do in order to have your container arrive on time. I had to check multiple times to understand where and what needed to happen next. So if you all can improve that area, it waoukd be an awesome process.

Rating:

2.0

The customer service was excellent but I don't like that you have to give your job information

Rating:

4.0

I love that the fact they gave me 1 month free because I also purchased a U-Haul with my storage.

Rating:

5.0

Don’t know what the guy name is but he is older black guy with a semi limp. He is very helpful walked me over and explained the system to me. And was always walking around made me full super secure. And always moving around doing one thing or another. Even helped me out at the counter one day during busy time frame

Rating:

5.0

Nothing, the ladies that was there was amazing and the customers service was excellent

Rating:

1.0

The gas was not the right gas level when I got the truck. I never received a receipt. When they said I will receive one. I called and they answer my call and never got back on line to tell me how much the truck cost.

Rating:

5.0

I don’t trust anyone else besides U-Haul. Great customer service.

Rating:

5.0

Great team and service despite being extremely busy with people requesting pickup truck rentals. Perhaps U Haul could make even better returns if they invested in more trucks to rent

Rating:

5.0

I was extremely pleased with the customer service as well as the drivers—I couldn't ask for better assistance with a very big, cross-country move

Rating:

3.0

Everything was great but when the prices went up, that's where y'all lost me.., that's where my rate is what it is.... But thanks for my time there..

Rating:

5.0

No

Rating:

5.0

Excelente servicio

Rating:

5.0

The service representative was very knowledgeable and helpful.

Rating:

5.0

I appreciate the welcome

Rating:

4.0

Convenient and helpful

Rating:

5.0

Keep doing what y'all doing.

Rating:

5.0

Wow! I booked a reservation the evening prior and showed up shortly after opening the next morning. Both clerks were extremely courteous and could not have been more helpful. The gentleman that showed me the trailer hooked up the trailer and set the chains. Upon returning the trailer later that day I couldn't even get into the building before an employee greeted me and directed me to the drop off location. He again disconnected everything from my truck and signed me out. Super experience!

Rating:

4.0

Temp control needs to be better. Also, the building had a bad scent to it

Rating:

5.0

Good customer service 👍

Rating:

5.0

The experience was great my son recommended it it was everything he said it was excellent excellent

Rating:

5.0

The staff was very kind and very helpful, and the installation service was exceptional, I will definitely recommend this store, because they stand for customer satisfaction

Rating:

5.0

Customer service was very superb top notch

Rating:

5.0

Great customer service

Rating:

2.0

Give customers all the instructions with returning equipment. Communicating better.

Rating:

3.0

Gentleman basically ignored me while I was parked outside awaiting someone to check in the truck. After approximately 10 minutes, I finally just went inside, stood in line and got another guy to come outside to check in the truck.

Rating:

5.0

Best team ever. Great service

Rating:

5.0

Everything was excellent. Manager at this location went out of his way to help me.

Rating:

5.0

They had everything I needed for my projects. Equipment was top notch and performed like it should. Thanks again U-Haul team.....

Rating:

5.0

N/a

Rating:

5.0

Great customer service

Rating:

5.0

A gentleman cleaning the trucks helped me mobey truck, was friendly and nice. He and another colleague helped me find my storage unit previously as well, the whole team there is great. I have 3 units amd rent trucks monthly, will only go here and would HIGHLY recommend..!

Rating:

5.0

Ms. Cherry and Ms. Paula are amazing ladies, keep up the great customer service and work ethic. The laughter and seeing your smiling faces was just what I needed to see, when having a rough day!! Thanks so much for all of your help. To Mr. Lance and Mr. Robert thanks for working with me; you all have made my rental experience worth every penny. Many blessings to the staff at the Aldine Westfield Location!! I would definitely tell others to choose your location.

Rating:

3.0

Long wait time

Rating:

1.0

Customer service is terrible . Reps at desk will ignore that your there or even say hello. Then be rude once they decide to acknowledge you presence. Overall wont be renting from here again felt so uninvited and a bother to the staff at this location.

Rating:

5.0

I love when people know what they are doing and explain everything well.

Rating:

2.0

I rented a 5 x 10 storage unit in Arlington for $79.95 along with a 6 x 12 trailer. When I arrived at the drop location in Westfield, they changed the price and charged me $109 for the storage unit. That's not good business.

Rating:

5.0

Customer Service Training for some.

Rating:

5.0

Friendly and knowledgeable staff. Walked me through the entire process of reserving the vehicle as well as obtaining a self storage unit. 11 out of 10!!!!!

Rating:

2.0

The website instructions were to "skip the line" go up to the side of the counter, and show the agent your order. Since personal information is disclosed to the reps, I thought it rude to stand closer than 6ft to the side of the counter. I waited, but the 2 reps never looked up from their computers/desks even when they would call "next in line", let alone, notice someone standing out of line to the side of her desk. I questioned the manager about this and was told that the current company expectation is to interrupt the rep while they are in the middle of talking to their customer to tell them I need the keys to my vehicle. While waiting to talk with the manager, one rep said I could call corporate if I didn't like the procedure. I explained to them that there was blank space on the wall and if a business interaction is to be interrupted, there should be a sign explaining that, or a square on the ground to stand it, but even that would be useless if the reps never look up to acknowledge anyone who isn't directly in front of them. The manager seemed adamant that the current policy is to interrupt a customer interaction, so please list that in the instructions on the website then. I already felt uncomfortable walking around the line, but it was made even worse when the staff also ignored me as if I really was being rude. The scoffing by one rep while I was explaining why this is a terrible business practice to the manager felt disrespectful. And the other rep's comment to just call corporate makes me sure that they feel nothing will happen to them, so, no, I will not recommend your services or use them again myself unless you can make the experience vastly less uncomfortable. I would rather have waited in line the old fashioned way since I still had to wait for another customer who came in after me to be helped before I was acknowledged.

Rating:

1.0

The truck had a engine light on at pick up damaged in several different spots of the truck. The location staff was very rude and told me one thing but charge me for another then put my account on hold so that it couldn't be fixed by any other person except the GM and that was the person who told me one thing and couldn't follow thru and let me be charged 2 extra days on top of my rental and then the milage

Rating:

5.0

Mrs. Cherry was very help with helping me pick out the right storage and the truck. It was very busy one the Saturday when I came in. I had trouble opening up my storage and she came up to assist me with it. I apologize million times for pulling her away from her busy day but she didn’t mind. Y’all the best.

Rating:

1.0

Due to latest experience, will be cposing all ,3 units and move to diffenent location associate not polite or helpful

Rating:

5.0

Excellent service

Rating:

5.0

Attendant at drop off was helpful and courteous.

Rating:

5.0

The service was great, though 19.95 is a little misleading

Rating:

2.0

still haven't gotten issues resolved

Rating:

2.0

Check out was good but the check in was bad, the app was freezing up and the people who were there didn't help, the one that was available was one his cellphone and just said that was all I needed to do. Never got a text or email to confirm it was checked in and how much it was.

Rating:

1.0

Horrible scheduling issues as well as 2 pickup failures at two locations. This experience was truly disappointing and I will likely not be using U-Haul for any services unless my account in corrected.

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Honestly, OUTSTANDING! In a world where companies no longer care about customer satisfaction, you are a shining light! A company that still has integrity and a wonderful staff!

Rating:

3.0

Used app to pick up truck. Which was not a good user experience. Had to go inside to get keys and location of truck.

Rating:

5.0

Great service was provided excellent always

Rating:

5.0

The manager was awesome. The staff members were great too!

Rating:

5.0

The service and assistance was great. It made the state relocation as simple as it could possibly go. I was able to store and return everything in one smooth transition and I couldn't be more satisfied.

Rating:

5.0

The staff that was present was Cherry and Paula and another young man. They were absolutely wonderful helping me out. They were friendly and personable and just a delight to get to know. I wish all businesses had their high standards of helping customers. Even the young lady who was working in the cleaning was sweet to me. She was helpful as well. All of the staff should be commended on their work ethic.

Rating:

5.0

We are delighted with our experience here. The staff was always helpful and friendly. They offered to help when we seemed lost. Excellent location. We will be happy to come back when needed.

Rating:

4.0

I had trouble trying to figure out the after hours. But overall it was okay. Not ready to put stuff in storage though.

Rating:

4.0

I've used y'all twice & experience was cool & I always use y'all uhaul trucks & always drives good no problems ,I would always recommend y'all.

Rating:

5.0

Paula took great care of me and my family. She knew what I needed and assisted me through the whole process which in fact made it very easy and very convenient for me and my family. The customer service that we received was superb and will definitely be coming back here if I ever decide to move and will be asking for Paula. Thank you Paula 💜

Rating:

5.0

This U-Haul location was helpful and friendly with every interaction I had. It was a model of effective service. This was the first U-Haul location that I had rented storage from, and the good experience has led me to start moving my storage from other storage services to U-Haul. (Unfortunately, my current needs are no longer in the Humble area; but I specifically recommend this U-Haul location to anyone needing storage in the north Houston suburbs.)

Rating:

5.0

Fantastic!!!

Rating:

4.0

The people who helped me were kind people! But the price is a lot!!!

Rating:

5.0

Thank you!!!!

Rating:

5.0

We have been long time renters.. from storage to trucks..Each & every member of your team there at the Fm 1960 & Woodforest location are EXEMPLARY! They have gone above & beyond for us in every way! We can't Thank them enough for their service & their kindness! Thank you again, Lori & Joe Garza

Rating:

5.0

People very friendly n helpful

Rating:

5.0

Everything was terrific, but for the issues of getting an incorrect bill after moving out, but in the grand scheme of things not a big deal. Friendly staff— and super-clean facilities.

Rating:

5.0

The customer service there is great from the lady that works there . She is kind and friendly and very helpful . I call her my new Uhaul BFF

Rating:

4.0

Nesecitan arreglar la para de afuera de la unidad tierra y lodo eso no sirve así.

Rating:

5.0

I would recommend this location to anyone! They helped me out so much and the facility was always clean, secure and well lit! Management was polite. I had never had a bad experience with any staff. They always were inside and i never had to look for them.

Rating:

5.0

Wonderful & Professional Services👍🏼😎

Rating:

5.0

Staff was always helpful and courteous

Rating:

5.0

Staff have worked with me through the years through good times and bad. I appreciate that they treat me like a really matter to them.

Rating:

4.0

Very nice staff…

Rating:

2.0

The units were nit water safe...one of my units had major water damage the insurance that was recommended that i take out when I got the unit was worthless I paid over $500 to have the water damaged items removed and all I got from the insurance company was run around and from uhual they didn't know no nothing from nothing... I'm very very very disappointed

Rating: