Customer Reviews for U-Haul Moving & Storage of Westfield

4,005 reviews

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROGER E 
Rating:
5.0

Customer did not leave a comment.

Carlos H 
Rating:
5.0

Customer did not leave a comment.

Judith W 
Rating:
5.0

Customer did not leave a comment.

Joaquin R 
Rating:
5.0

I wish the ubox were bigger

herb k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO L  |  First Impressions 
Rating:
5.0

I think it has excellent service and the location is very convenient.

Blanca L 
Rating:
5.0

Su atención al cliente y su disposición para cualquier duda

David M 
Rating:
1.0

These pricks, I had a minor accident with the truck and had insurance coverage on it, yet they kept my money and wouldn't rent me another truck. I will never use u haul again and never recommend you to anyone. Fuck off!

Terry A 
Rating:
5.0

Nothing, eveything is good.

Angel A 
Rating:
1.0

Worst experience. Waited 15 minutes to finally be greeted. Ended up spending nearly an hour waiting to be checked in for my reservation I made, only to be told that my truck I had a reservation was not available. They gave me an option to choose a van. I chose the van only to be told the van tires are super low. Then they put me in a 10 foot truck. They weren’t organized at all, and they. Didn’t compensate me the $50 they owe since my truck wasn’t available.

Konika G 
Rating:
4.0

Had no problem with customer service, but trk drove very rough and would skip going into gear.

willie h 
Rating:
1.0

Pull the truck up and the guy was checking in another truck. He finished that truck and pulled my truck up and then advised me that it would take a minute for me to get a receipt. So we left the truck and he mention that as soon as he finished checking it in that the receipt would come to my email. As of today 5/18/24 I still have not received my receipt. Very unprofessional

Lakeisha D 
Rating:
5.0

Very accommodating and understandable, especially when I needed extra time to make a payment.

Porsha M  |  Overall Experience 
Rating:
5.0

Good Service

Dan H 
Rating:
5.0

Customer did not leave a comment.

NASTASHA W  |  First Impressions 
Rating:
5.0

Everything was very well explained and turned it was quick

Pamela H 
Rating:
5.0

Very professional

Bryan L 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
5.0

Customer did not leave a comment.

Jonishua S 
Rating:
4.0

Customer did not leave a comment.

EMILY E 
Rating:
5.0

Very nice and helpful staff. It was quick and easy. Makes me feel at home. Beautiful experience on my first visit. Thanks

tammy s 
Rating:
3.0

Gentleman helped me check out mafe me fill real uncomfortable. I always rent trucks from this location now all of a sudden he had to call my place of employment to verify im employed . WTF does my job have to do with anything if im paying for vehicle. Very embarrassing

George H 
Rating:
5.0

Customer did not leave a comment.

Tarance J 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

Tavares G 
Rating:
5.0

Great people

Symphony P 
Rating:
4.0

Great staff ! Very nice.

Paul N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shandra H  |  Online Move In 
Rating:
5.0

Thanks for all your expertise it was smooth

VALERIE F 
Rating:
4.0

Truck wasn’t properly cleaned but was in very good condition. Location needed more staff during the morning rush of rentals.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

T P 
Rating:
5.0

Customer did not leave a comment.

Leighton S 
Rating:
5.0

Everything was Perfecto!

Lemon F 
Rating:
5.0

Appreciate the help with the vehicle. And for making it clear how it was that our purchase was done, and that we were taken advantage of by a misunderstanding of the two types of rentals without being given a clear breakdown of the diffrences in both policy and rates.

michael m 
Rating:
5.0

Customer did not leave a comment.

HARLAN J 
Rating:
5.0

Customer did not leave a comment.

KARTIKKUMAR R 
Rating:
4.0

Customer did not leave a comment.

Maria O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Great customer service. Jenna and her staff have excellent customer service.

Isaiah P 
Rating:
1.0

Customer did not leave a comment.

Kimberly M  |  Overall Experience 
Rating:
5.0

The service was great. The gentleman that check me out when I picked up the trailer and checked me in when I returned was very professional, helpful and patient. Did a great job.

Art D 
Rating:
4.0

Customer did not leave a comment.

HARLAN J 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Ariane D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R  |  Overall Experience 
Rating:
3.0

Not please with my experience

Angela B 
Rating:
1.0

Jen or Jenna (blond hair)whatever her name is I am value & loyal customer rent an return the trucks with no issues. She treats me as if I am some kind of person that does illegal things with the trucks she talked to me in a way like I’ve done something to her I had a nice couple behind me defend me an The manger Christian sucks he did nothing to defuse the situation not even step in he took her side without even her what was the issue the couple behind me once again had to jump in an defend. I don’t want to bring up a race issue but I definitely felt like I was profiled by her. An yes the couple was white so if they defended me you know there was a issue.Me running my own business customer service is a big thing to me as I tell all my employees.

Melvin E 
Rating:
5.0

The rental went very smooth and professional

Chandra G 
Rating:
5.0

Customer did not leave a comment.

Atroya G 
Rating:
2.0

I came to check my unit one day and noticed my locks had been changed by the facility manager. When I went to the office and asked what happened they told me the unit was found without a lock on it so they put a new lock on it. However, I noticed that the complete lock assembly had been switched out, and I had never been notified.

Cherita K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda H 
Rating:
4.0

Customer did not leave a comment.

manette d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hewitt J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA G  |  First Impressions 
Rating:
5.0

Perfect

Anas H  |  First Impressions 
Rating:
5.0

Christian the Manager and his TEAM is the BEST, I appreciate his assistance in serving me everyone was so polite and Great Customer Service. Best places to go for all your moving needs. (One Stop Shop) Thanks Everyone!!

Monica G 
Rating:
5.0

Customer did not leave a comment.

juan p 
Rating:
5.0

Customer did not leave a comment.

ERENDIRA G 
Rating:
5.0

I didn’t see anything wrong

Shalonda H 
Rating:
5.0

Customer did not leave a comment.

julie B 
Rating:
5.0

Customer did not leave a comment.

Gwen T 
Rating:
5.0

Customer did not leave a comment.

RAY J 
Rating:
3.0

Overall I am extremely disappointed with the level of service that I received from U-Haul. I was sent to 3 sites and had to leave without a truck. I reserved a dolly to move large, heavy bins from my home to the truck and to storage. Yet all of the dollys were rented out at each location even though I prepaid $98! It was beyond stressful. The loss of time, fuel and poor communication was a nightmare that no one should have to PAY for. Rosalind Simmons. 3keyswork@gmail.com

Rosalind S 
Rating:
4.0

Customer did not leave a comment.

Pascherl M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeJane M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Art e 
Rating:
5.0

Nothing it was perfect

Yesenia A 
Rating:
5.0

Customer did not leave a comment.

VICTOR P 
Rating:
5.0

Customer did not leave a comment.

gustavo g  |  First Impressions 
Rating:
5.0

Great customer service

Rukiya H  |  First Impressions 
Rating:
5.0

Always a great experiance ! Staff is super and getting in and out was very fast. I will continue to come back to this location. Thank you !

James C 
Rating:
5.0

Customer did not leave a comment.

Anna C 
Rating:
5.0

Keep doing what you’re doing

Roman M 
Rating:
5.0

JENNA WAS GREAT CONCERNED FOR MY NEEDS AND HELPFUL IN EVERYWAY!! THANK YOU UHAUL

Sugar J 
Rating:
5.0

Customer did not leave a comment.

Herman A 
Rating:
5.0

Customer did not leave a comment.

Sharon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmund S 
Rating:
5.0

Customer did not leave a comment.

Johnaton M 
Rating:
5.0

Customer did not leave a comment.

Ronnie M 
Rating:
5.0

Customer did not leave a comment.

Dytra G 
Rating:
5.0

Customer did not leave a comment.

Katrina C  |  Overall Experience 
Rating:
5.0

I have never encountered a more helpful and supportive customer group of employees as the ones at this UHaul location. They went out of their way to assist me. This is a direct reflection on the management of the location being a great leader.

Pamela G 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

Best customer care team

Joel C 
Rating:
5.0

Customer did not leave a comment.

Graciela V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frankie J 
Rating:
5.0

Customer did not leave a comment.

Elmer P 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Darrell P 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

NICOLE B 
Rating:
5.0

Customer did not leave a comment.

AUDREY T  |  Overall Experience 
Rating:
5.0

very professional worker's. Is always my favorite place to rental equipments tks

ABEL M 
Rating:
1.0

Customer did not leave a comment.

Cecelia O 
Rating:
5.0

Customer did not leave a comment.

DIANIAL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milo H  |  Overall Experience 
Rating:
1.0

I moved out on 2/24 only to find rat pee stain on my couch and pillows along with torn furniture. The manager was aware and never called me back as a follow-up! I had to get a new sectional. I paid for insurance and they told me I didn’t have any! This was the worst experience!

Crystal P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Londra G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANIAL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmund S 
Rating:
5.0

none

Lazaro A 
Rating:
5.0

Customer did not leave a comment.

AMBER B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha T 
Rating:
5.0

Customer did not leave a comment.

Breannica B  |  Overall Experience 
Rating:
5.0

Excellent customer service. The employees that assisted me with my needs were superb. Thanks a million you’ll helped my day to be great.

sharon d 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

Thanks for great first experience with storage rental!

Teresa P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guadalupe M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley S 
Rating:
4.0

Customer did not leave a comment.

Calielynette S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatyana L  |  First Impressions 
Rating:
5.0

What you did for me, an excellent job

AUDREY T 
Rating:
5.0

Customer did not leave a comment.

Yoshonda O 
Rating:
5.0

Customer did not leave a comment.

RHONDA F  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great. Customer service was very good. Derek was very helpful and kind. He is, in my opinion, a very valuable asset to your business. I came back to return the rental truck, I was upset by something personal nothing to do with U-haul and he made sure I was ok. I really appreciated his concern.

debroah s 
Rating:
5.0

Great customer service 👏 👌

TOI L 
Rating:
4.0

Customer did not leave a comment.

Ricky B 
Rating:
5.0

No problems just answer's on they product

Allen r  |  Overall Experience 
Rating:
5.0

Keep up the good work I was very happy

FREDY R 
Rating:
3.0

Truck smells like someone smoke in it and also my quote was 320 n they charger 420 n that’s a big difference

Nick M 
Rating:
5.0

Customer did not leave a comment.

Anthony J 
Rating:
5.0

Amazing customer services, cherry was a big help in assisting my family and I with our move. She was even kind enough to give us our rental a day early free of charge & turns out that day was actually needed for our big move. Such a blessing.

Alexis H 
Rating:
5.0

Service is very good

EMMANUEL T 
Rating:
5.0

Nothing

Kendall A 
Rating:
5.0

Customer did not leave a comment.

aleehia a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie v  |  First Impressions 
Rating:
3.0

Clean the back of the truck because my mattress and my furniture got dirty

Calielynette S 
Rating:
5.0

Very experience associates will recommend this site. Good manners very well trained.

Esteban G 
Rating:
5.0

The staff here is hands down Professional , friendly, helpful and kind. Every time I come here the experience is smooth. I have seen customers give them a hard time, and they maintain there same kind character.

Titiasha T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chante M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J 
Rating:
5.0

Customer did not leave a comment.

Oconnor S 
Rating:
5.0

Customer did not leave a comment.

JOANNE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne W 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

tammie w 
Rating:
5.0

Customer did not leave a comment.

Angel G 
Rating:
5.0

It has been nearly 7 years since entering my unit. Always clean and with a friendly staff. I recently paid on my unit by phone the associated was friendly and helpful.

GLENDA W  |  First Impressions 
Rating:
5.0

Staff was friendly and courteous!!

Shannon H 
Rating:
5.0

Highly Satisfied

Kelvin B  |  First Impressions 
Rating:
5.0

Very nice box trucks, clean, well maintained and a comfortable ride. The only two thing I would have liked added to the truck would be cruse control (but I think I understand why y'all might not want to have that) and a cd player built in to the radio ( like listening to books on cd while driving). But honestly, I was very happy with everything (staff and equipment).

Russel S 
Rating:
5.0

Customer did not leave a comment.

Kelvin B 
Rating:
5.0

Very great and helpful staff especially Christian! Highly recommend

Brandi G  |  First Impressions 
Rating:
5.0

Great service!!

AUDREY T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrel S  |  Overall Experience 
Rating:
4.0

Management was very helpful and accommodated my needs.

Zavala B  |  First Impressions 
Rating:
5.0

Manager was professional and very helpful to my ADA needs for access.

Scott G  |  First Impressions 
Rating:
1.0

Lance the GM allows ppl to go into your storage. He cut the lock off of my unit after him and I both changed it so that a certain person wouldn’t be allowed in. He still allow that person to obtain a way in to my storage and take all of my belongings. Then when I came to pay my storage the following month my lock was changed AGAIN without my consent due to the fact he allowed ppl to go in my unit. He then lied when I told him my key didn’t work and he said that he couldn’t do anything until 1pm it was 11:30 then he’s a horrible person and a liar. For him being the GM he is very unprofessional.

david-paul a  |  Overall Experience 
Rating:
5.0

Staff and management were excellent with anything I didn't understand or needed help with.

SHAKIRE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakisha J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Devin A  |  Overall Experience 
Rating:
5.0

I’m very happy to have been able to rent a unit. It was the 1 st time that I have use the facility and I was not disappointed. The manager and his employees have been friendly and helpful.

virginia m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELVA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOANNE H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOANNE H  |  Overall Experience 
Rating:
5.0

The customer service was impeccable very friendly the process was fast and easy. I would highly recommend this site

Andrea J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Netisha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE N  |  First Impressions 
Rating:
5.0

Exceptional service from the U-Haul. Mr.Lance Went above and beyond to ensure a smooth experience. His dedication and helpful attitude made my moving process stress-free. Highly recommend! Thank you again the all the information you provided me with for my next move

shaquicia p  |  First Impressions 
Rating:
5.0

I rented two storage units for five consecutive years—2018 to 2023, and I never had issues accessing my items nor experienced too high of an increase on monthly fees. The staff are genuinely helpful and polite, and this UHaul location is fully stocked with available units and moving transportation options. I rate this UHaul location EXCELLENT. 5 stars!

Timothy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD T  |  Overall Experience 
Rating:
5.0

Ms. Cherry is an amazing rep for your company. She went above and beyond to help me in a time of need! Thank you so much Ms. Cherry!!

SHERAMIE V  |  Overall Experience 
Rating:
1.0

Unit was clean. I began moving in at night. I came back to finish and was attacked by Bees. I was stung in my chest, behind my ear, my hand and leg. My helper was stung in the back of his head. I had to drive to the office. The manager was great, he offered to move me to another unit. But this is was 75% filled with my property. He gave the ability to buy spray. This added miles to my uhaul truck rental. The local store bug spray was not effective. We were still getting stung. I had to make other arrangements and store the rest of my belongings. That also added unnecessary miles to my truck rental. Cut into my truck rental time and time management for my helper. I had to pay him extra for all the inconveniences!

Brittany H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEANDRA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demeisha J  |  Overall Experience 
Rating:
2.0

The storage was not as big as advertised in the office

Carolynn b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon J  |  Overall Experience 
Rating:
5.0

I would prefer the storage units be in a gated and more secure area. But the staff was terrific

DAVID G  |  Overall Experience 
Rating:
5.0

Great service, affordable rentals/storage units and cleanliness throughout the facility.

Keenan W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

barbara l  |  Overall Experience 
Rating:
5.0

Something leaked on a few of my cloth items, but it’s not too bad. Other than that everything else was excellent! The convenience, the safety measures, the available carts and the friendliness of staff.

Denezh G  |  Overall Experience 
Rating:
5.0

The staff were very friendly, attentive and accommodating. The facility was nicely lit, even after dark, very clean and well maintained. I would totally rent here again if needed.

April E  |  Overall Experience 
Rating:
5.0

Lance and his staff went above and beyond

Patrick I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanette M  |  First Impressions 
Rating:
5.0

Keep up the good work

geroge p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZYGMUNT K  |  Overall Experience 
Rating:
4.0

Expect for the huge poison spider 🕷️ in the unit!! Yikes 😬

Dasha D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELVIN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie C  |  Overall Experience 
Rating:
1.0

Sliding doors were broke. Tried the second door and key pad code/card access wouldn’t work as well. I wouldn’t have access if the couple before me wouldn’t been there.

Dominique D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denezh G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jule E  |  First Impressions 
Rating:
5.0

This facility is home when entered in there, very friendly, fell like I’m home. Customer service is excellent and they are always there to assist. Good job keep it up 🙏🏼🙏🏼👍🏽❤️

Melene J  |  Overall Experience 
Rating:
5.0

Mr Lance,thank you.

ARTHUR H  |  Overall Experience 
Rating:
5.0

Mr. Lance and his entire staff were absolutely wonderful!!!

BETHANIE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tequanna Z  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johnell t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kandie R  |  First Impressions 
Rating:
4.0

I got stuck in the elevator But the owner took care of me :)

tim y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerwin K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin T  |  First Impressions 
Rating:
3.0

When I picked up my stuff, There were rats in my unit. They chewed up the front of my dresser at the bottom of a $6,000 bedroom suit. When we were unloading the truck at my new house, there was one in the truck that came out of my things. There was debris on one of my couches where they had been in the couch and shredded some of the stuffing from the couch. I pray that it was the only 1 in my stuff as I moved into a brand new house.

Denise C  |  Overall Experience 
Rating:
5.0

In spite of crowds at times, the office staff was always courteous and friendly.

Leslie W  |  Overall Experience 
Rating:
5.0

Cherry assisted me and she is phenomenal. She was patient kind and Courteous. She moved me in and was amazing then and she was the same way. When we walked into the store she was motivating one of the Team mates. Great staff and so professional

Titiasha T  |  Overall Experience 
Rating: