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DANIEL M.Customer Reviews for U-Haul Moving & Storage of Westfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and nice and clean.
DONNITA M.They never have the dolly that goes with my order
MENMA A.Thanks buen local atención 100%
RAMON N.However, all above is True,..... I return the Unit, a day early, with No Refund for Early Return,.... Is this Normal ??? Response Requested Many Thanks !!!
KENNETH G.Too expensive
Janetria W. | First ImpressionsRaggedy trailer. 6x12. Dolly that I ordered wasn't available
MENMA A.Nice clean facilities and friendly staff.
John E.Always fast, friendly and helpful.
MALISIA A.When I originally rented the vehicle the woman when I returned it the gentleman explained explained engineering time they were all very professional and very fast I couldn't have asked for more
Timothy G.The representative assisting us appeared to be tired and unwilling to help. The vibe @ this location is terrible.
JOSE P.Easy and convenient
ANTONIO C.Satisfied
SHEILA E.I'm not happy I went from renting for 19.99 and end up paying 86.00 plus putting 10.00 worth of gas in the truck. And to be told I owe 6.65 for gas. I told your worker I have a picture of the gas amount of what was in the truck before I left your location and I had put a little more when I return the truck.
FAYE LANELL T.It easy and fast to do my moving out of the storage. Thank all for all you do.
JUANA R.The cab smelled a little musky. But overall very happy!
SUZANNE S.they are always friendly, professional and willing to assist
JAMES G.I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!
NORBERTHA G. | First ImpressionsWe didn't have any problems so no need to improve. He was great and very helpful
LLOYD B.I've been doing business with this location for some years. Everyone there is so helpful & professional. Even when there has been other locations closer to me, I make it my preference to go visit & do my business with this location. My # 1 location Hands Down !
PATRICK J.Thank you for your support and service.
ANTHONY C.Need to check outside mirrors on trucks to make sure they will stay set. This is a big safety issue when using the trucks, especially the passenger side mirrors
Michael M.Nice people work here, very customer-service oriented.
KAREN V.Advise customer before pick up if truck reserved will not be available…. Asked for 26 had to get a 20..
MONICA M.Great service and helpful staff made my transition easier thanks guys
CHARLENE W. | Overall ExperienceVery good customer service!
CHADWICK S.They was always cool 😎 I have no issues & would definitely recommend & use them again.
Sean J. | Overall ExperienceGreat service and good people.
LARRY L.Very cool people , I had no issues.
SEAN J.Have someone to meet the return equipment on normal office hours and provide with the final invoice within a reasonable time after return. It is 22:40 and I haven't reserve the final confirmation.
JOSE S.Maybe The truck should be full that way all you had to do was fill them back up ! The truck I got only had about a quarter in it!
JERRY D.She was very helpful and he was also
LORRIE T.All good
STEVEN W.The facility was well maintained and organized. The staff were helpful, courteous and professional upon pick up and return if vehicle. Will recommend to friends and family. And will return
CHRISTOPHER L.Great service from start to finish. Love using this location for moving. Literally every single time here has been amazing.
Shayne B.The staff was incredible and got me in and out very fast.
Mason J.Had to settle for uncovered trailer because the trailer that was guaranteed (I use this term lightly) was not available. Had a flat tire and had to wait over an hour in the rain as all of my stuff got soaking wet because my guaranteed trailer was not available. This location was great, the fact that I did not get my guaranteed covered trailer was a major problem and the flat tire added to the problem. So would I recommend uhaul … in short NO. Every time I have rented a trailer from uhaul there had been some issue as to equipment or location pick up. I rented a trailer 3 times in the last month, problem every time.
Vonnie H.Be more flexable with customers. I needed to change my drop off point because of a personal issue and you wanted to charge me my rental fee plus 200.00. That is not working with your customer. Alao the brakes on the trailer was not adjusted right this was a vwry unsafe trip.
THOMAS M.Check in was sad
CHARLES C.I should've gotten a better offer and assistance with uhaul since I was inconvenienced for 6 hours. I booked the reservations early to stay on track with this move and I was thrown away. I had to keep calling for help nobody called me they just wanted to send messages which they stated takes a few days. The location in CENTER, TX wasn't at fault nor the one in Houston again it was the fault of the Bossier City, LA locations issue that they threw away.
SHELIA O.I got a text telling me that I had to drop off the trailer in a city other than the city that I was moving to because the city was not accepting drop offs. This was false. The other drop off place would have caused me a 60 mile round trip. I recommend that you leave the drop off location blank so you can choose where you drop off and check the contract to be sure drop off does no have call the 877 # it or you will be on the phone hold forever.
IRMGARD J.Called the return place talked to a person named Christie and asked if I could return truck to a closer location she said sure no problem, Well drove to two closer locations and both said no! So after driving farther then I should have I returned it to the location on my paperwork. I asked her to inspect vehicle and she said don't worry about it. I told her I don't want any more charges on my credit card and she assured me there would not be, I also told her of the problems with the truck!
JOHN C.As always great customer service
THOMAS R.Very friendly staff!
Wendy P.They are ready to help. I couldn't park the trailer, and the guy saw me and asked me if I need help or if I wanted him to park it for me.
Brenda A.Poorly serviced vehicle with transmission issues, gave tons of trouble and concerning gear shifting issues throughout trip. Car stalled, breaks failed once. Continuously had to stop in the middle of route and re-hear or turn engine off and turn back on to get van to shift correctly.
Destini R.Very friendly
Cal d C. | First ImpressionsThe staff worker was not friendly was not listening
JESSICA G. | First ImpressionsKeep up the good work
Dorothy D. | First ImpressionsWas very nice took care of me and the experience was smooth.
MICHAEL P. | First ImpressionsI've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience
Annette H. | First ImpressionsThank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!
Margaret D. | First ImpressionsThe 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!
Dennonstr #8 C. | First ImpressionsFriendly environment
annie v. | First ImpressionsGreat customer service
Peggy W. | First ImpressionsYour employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.
sharon s. | First Impressions