Customer Reviews for U-Haul Moving & Storage of Westfield

2,962 reviews

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Great customer service and nice and clean.

DONNITA M. 
Rating:
2.0

They never have the dolly that goes with my order

MENMA A. 
Rating:
5.0

Customer did not leave a comment.

DOLORES C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Thanks buen local atención 100%

RAMON N. 
Rating:
4.0

However, all above is True,..... I return the Unit, a day early, with No Refund for Early Return,.... Is this Normal ??? Response Requested Many Thanks !!!

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

ABDIKADIR M. 
Rating:
5.0

Customer did not leave a comment.

DAMON D. 
Rating:
3.0

Too expensive

Janetria W.  |  First Impressions 
Rating:
3.0

Raggedy trailer. 6x12. Dolly that I ordered wasn't available

MENMA A. 
Rating:
5.0

Nice clean facilities and friendly staff.

John E. 
Rating:
5.0

Always fast, friendly and helpful.

MALISIA A. 
Rating:
5.0

Customer did not leave a comment.

Nick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie v.  |  Overall Experience 
Rating:
5.0

When I originally rented the vehicle the woman when I returned it the gentleman explained explained engineering time they were all very professional and very fast I couldn't have asked for more

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

AYESHA F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
4.0

Customer did not leave a comment.

MARQUISE P. 
Rating:
1.0

The representative assisting us appeared to be tired and unwilling to help. The vibe @ this location is terrible.

JOSE P. 
Rating:
5.0

Easy and convenient

ANTONIO C. 
Rating:
2.0

Customer did not leave a comment.

Tracy J.  |  Overall Experience 
Rating:
3.0

Satisfied

SHEILA E. 
Rating:
3.0

I'm not happy I went from renting for 19.99 and end up paying 86.00 plus putting 10.00 worth of gas in the truck. And to be told I owe 6.65 for gas. I told your worker I have a picture of the gas amount of what was in the truck before I left your location and I had put a little more when I return the truck.

FAYE LANELL T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
4.0

Customer did not leave a comment.

Augustine V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

It easy and fast to do my moving out of the storage. Thank all for all you do.

JUANA R. 
Rating:
5.0

Customer did not leave a comment.

DARREN R. 
Rating:
5.0

The cab smelled a little musky. But overall very happy!

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

SHELIA B. 
Rating:
5.0

Customer did not leave a comment.

neva b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Y. 
Rating:
5.0

Customer did not leave a comment.

ASMITH A. 
Rating:
5.0

they are always friendly, professional and willing to assist

JAMES G. 
Rating:
5.0

I'd recommend U-Haul to friends and family. The only con is the late fee. U-Haul gives you like 2-3 days to pay on time before tacking on a $15 fee. Fortunately, they have been nice enough to work with me and reverse the fee the one time I was late. I greatly appreciate it and their customer service!

NORBERTHA G.  |  First Impressions 
Rating:
4.0

We didn't have any problems so no need to improve. He was great and very helpful

LLOYD B. 
Rating:
5.0

I've been doing business with this location for some years. Everyone there is so helpful & professional. Even when there has been other locations closer to me, I make it my preference to go visit & do my business with this location. My # 1 location Hands Down !

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

KELLIE SIMONE G. 
Rating:
4.0

Customer did not leave a comment.

Tracy T. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Thank you for your support and service.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

HUBER P. 
Rating:
5.0

Customer did not leave a comment.

RACHEL P.  |  First Impressions 
Rating:
5.0

Need to check outside mirrors on trucks to make sure they will stay set. This is a big safety issue when using the trucks, especially the passenger side mirrors

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

LEONEL C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
5.0

Customer did not leave a comment.

macias e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Nice people work here, very customer-service oriented.

KAREN V. 
Rating:
5.0

Customer did not leave a comment.

DEVANNIE NICOLE C. 
Rating:
3.0

Advise customer before pick up if truck reserved will not be available…. Asked for 26 had to get a 20..

MONICA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Great service and helpful staff made my transition easier thanks guys

CHARLENE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

CHARLEEN M. 
Rating:
5.0

Customer did not leave a comment.

JAVIEL P. 
Rating:
5.0

Very good customer service!

CHADWICK S. 
Rating:
4.0

Customer did not leave a comment.

C J J.  |  Overall Experience 
Rating:
5.0

They was always cool 😎 I have no issues & would definitely recommend & use them again.

Sean J.  |  Overall Experience 
Rating:
5.0

Great service and good people.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Very cool people , I had no issues.

SEAN J. 
Rating:
2.0

Have someone to meet the return equipment on normal office hours and provide with the final invoice within a reasonable time after return. It is 22:40 and I haven't reserve the final confirmation.

JOSE S. 
Rating:
4.0

Maybe The truck should be full that way all you had to do was fill them back up ! The truck I got only had about a quarter in it!

JERRY D. 
Rating:
5.0

She was very helpful and he was also

LORRIE T. 
Rating:
5.0

Customer did not leave a comment.

JOHAN C. 
Rating:
5.0

Customer did not leave a comment.

JAY F F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

XAVIER G. 
Rating:
5.0

All good

STEVEN W. 
Rating:
5.0

The facility was well maintained and organized. The staff were helpful, courteous and professional upon pick up and return if vehicle. Will recommend to friends and family. And will return

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CANDACE DAWN A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO N. 
Rating:
5.0

Customer did not leave a comment.

TRADARRIUS H. 
Rating:
1.0

Customer did not leave a comment.

SHARAN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Great service from start to finish. Love using this location for moving. Literally every single time here has been amazing.

Shayne B. 
Rating:
5.0

The staff was incredible and got me in and out very fast.

Mason J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

CYNQUITHIA S. 
Rating:
5.0

Customer did not leave a comment.

JORGE N. 
Rating:
3.0

Had to settle for uncovered trailer because the trailer that was guaranteed (I use this term lightly) was not available. Had a flat tire and had to wait over an hour in the rain as all of my stuff got soaking wet because my guaranteed trailer was not available. This location was great, the fact that I did not get my guaranteed covered trailer was a major problem and the flat tire added to the problem. So would I recommend uhaul … in short NO. Every time I have rented a trailer from uhaul there had been some issue as to equipment or location pick up. I rented a trailer 3 times in the last month, problem every time.

Vonnie H. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY S.  |  Overall Experience 
Rating:
2.0

Be more flexable with customers. I needed to change my drop off point because of a personal issue and you wanted to charge me my rental fee plus 200.00. That is not working with your customer. Alao the brakes on the trailer was not adjusted right this was a vwry unsafe trip.

THOMAS M. 
Rating:
1.0

Check in was sad

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

DONYALE R. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
5.0

I should've gotten a better offer and assistance with uhaul since I was inconvenienced for 6 hours. I booked the reservations early to stay on track with this move and I was thrown away. I had to keep calling for help nobody called me they just wanted to send messages which they stated takes a few days. The location in CENTER, TX wasn't at fault nor the one in Houston again it was the fault of the Bossier City, LA locations issue that they threw away.

SHELIA O. 
Rating:
5.0

I got a text telling me that I had to drop off the trailer in a city other than the city that I was moving to because the city was not accepting drop offs. This was false. The other drop off place would have caused me a 60 mile round trip. I recommend that you leave the drop off location blank so you can choose where you drop off and check the contract to be sure drop off does no have call the 877 # it or you will be on the phone hold forever.

IRMGARD J. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
3.0

Called the return place talked to a person named Christie and asked if I could return truck to a closer location she said sure no problem, Well drove to two closer locations and both said no! So after driving farther then I should have I returned it to the location on my paperwork. I asked her to inspect vehicle and she said don't worry about it. I told her I don't want any more charges on my credit card and she assured me there would not be, I also told her of the problems with the truck!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

As always great customer service

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

BRENT R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Very friendly staff!

Wendy P. 
Rating:
4.0

Customer did not leave a comment.

Dasha D.  |  Online Move In 
Rating:
5.0

They are ready to help. I couldn't park the trailer, and the guy saw me and asked me if I need help or if I wanted him to park it for me.

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

ANDRE H. 
Rating:
1.0

Poorly serviced vehicle with transmission issues, gave tons of trouble and concerning gear shifting issues throughout trip. Car stalled, breaks failed once. Continuously had to stop in the middle of route and re-hear or turn engine off and turn back on to get van to shift correctly.

Destini R. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Very friendly

Cal d C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L'JAUNET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth p.  |  First Impressions 
Rating:
1.0

The staff worker was not friendly was not listening

JESSICA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanitra A.  |  First Impressions 
Rating:
4.0

Keep up the good work

Dorothy D.  |  First Impressions 
Rating:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL P.  |  First Impressions 
Rating:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA O.  |  First Impressions 
Rating:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Rating:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Dennonstr #8 C.  |  First Impressions 
Rating:
5.0

Friendly environment

annie v.  |  First Impressions 
Rating:
5.0

Great customer service

Peggy W.  |  First Impressions 
Rating:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
No reviews have been submitted for this location.

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