Customer Reviews for U-Haul Moving & Storage of West Warner Robins

1245 comentarios

301 Robins West Pkwy   Warner Robins, GA 31088

(478) 953-7575

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(478) 953-7575

301 Robins West Pkwy
Warner Robins, GA 31088

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
4.0

truck was covered in bugs and dirt, but when you need a truck you take what is available. Truck was so low on gas I had to fuel it before we could use. Both of the individuals we dealt with were prompt and courteous and handled check-in and return quickly.

William B. 
Clasificación:
5.0

Service was great, truck was clean. Very easy to rent and return.

WILLIAM R. 
Clasificación:
5.0

The guy at the front desk was very helpful and had great customer service. I will definitely do business with them again

CHARLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie J.  |  Overall Experience 
Clasificación:
5.0

The General manager was very helpful kind and helpful ......but the other staff not so much....

Kelly B.  |  First Impressions 
Clasificación:
5.0

Awesome experience. Will use again. Thank you 😊

ANDRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lanira P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTY A. 
Clasificación:
3.0

The employee wasn't very welcoming. He also didn't let me know that the truck I have did not have a ramp on it.

CHASSITY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman Y. 
Clasificación:
4.0

The truck I rented was horrible. It was clean but it drove like there were no shocks on the truck. It shook and vibrated so badly that when we finally arrived most of my furniture and boxes were damaged. Very disappointed!

CASEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stehanie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Great customer service and knowledge or their products

RYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
4.0

Correspondence between locations.

ANTONIO R. 
Clasificación:
4.0

Servicio al cliente

ANTONIO R. 
Clasificación:
5.0

Excellent service.

JAMES C. 
Clasificación:
5.0

While it was clean, it did make some strange sounds. made me a little nervous.The staff was great though!

Grant D. 
Clasificación:
5.0

Great job!

Brenda B. 
Clasificación:
5.0

The staff was helpful and experienced in their knowledge of products and services

Noah W.  |  First Impressions 
Clasificación:
5.0

Online reservation worked great. Staff was very helpful to get trailer set up and taken down upon return.

George M. 
Clasificación:
5.0

All staff members were, cordial, usual friendly and attended to my needs and request. Thank you guys, much obliged!

GLORIA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

Lower the milage rate

FATE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

Truck is starting to show its age. Ignition switch constantly turns when the key is out. Bell will not turn off

BILLY S. 
Clasificación:
2.0

I reservation for the truck a week before and when it was time to get it they changed the location to pickup and then it went back to the first location and didn't have my truck ready then told me go to another place and they didn't have a truck there ... they didn't know where to drop the truck off when I asked ... I didn't find out till way later... I was supposed to pick up at 8 ... I had to drive from macon to Warner Robins to get a truck... didn't get back to start moving til 11am ... so I'm not really happy with the overall experience and no one apologized or Compensate me for all the time wasted and gas I spent to pick up the truck. And if you check the truck return I had over a half of a tank of fuel returned and started with 1/4 tank

RANDY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR S. 
Clasificación:
5.0

Excellent service! Thank you.

ELIZABETH P.  |  Overall Experience 
Clasificación:
4.0

The facility needs to have maintainance 24/7. The manager cannot do it all! Whether covid or no covid-19 virus. Couple of units were wide open upon my visit there, so that family needs inspection. Just opinionated. Great works Williams!

GLORIA M.  |  First Impressions 
Clasificación:
3.0

On 2/9/21 I checked out a covered 5X8 Trailer. During the checkout process the attendant requested my Driver's License which wasn't a problem. My concern is a picture of my license was taken on a cellphone. In this day and age of Identity Theft, I don't think that is very safe. I should have asked but didn't if it was a personal cell or company issued. In either case, it's a security risk. While I know nothing is 100% please provide me some degree of assurance that my data won't be compromised. How is my personal information protected?

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

All good as-is. Love U-Haul.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nock - About T.  |  Overall Experience 
Clasificación:
5.0

used equipment with no issues at all

EDWARD M. 
Clasificación:
4.0

William is always very polite and helpful

ELLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZORRIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

the female customer service lady did a great job of helping me get and understand all the paper work... Thanx, I picked up my truck at 9 Jan 21 Saturday ay 1300/1pm

LEONARD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Simone T.  |  First Impressions 
Clasificación:
5.0

Mr.william was awesome and explained everything PERFECT.

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY W. 
Clasificación:
4.0

Buy them a new printer.Printer was not working, other than that no issues

Jerry G. 
Clasificación:
1.0

Better customer service. The employees were not helpful at all.

ALDESHIA H. 
Clasificación:
5.0

none

Loretta D. 
Clasificación:
5.0

N/C

Elsie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLOU H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRETT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

FLOYD R. 
Clasificación:
4.0

W. Golden must've misunderstood me bc I rented for 2 days and he only put one. It cost a customer of mine that I moved (I was told it would be $30 for the extra day) $40 EXTRA...never had a problem with W.G. so I'm assuming a simple honest mistake. Love his speed and professionalism. The Watson Blvd store is...."a little rough around the edges." They are very fast and prompt it just seems everyone is always uptight bc of other customers. Keep up the good work! I vote for Mr. W. Golden for a raise or promotion! 😁 thank you

WILLIAM W. 
Clasificación:
5.0

The cost was a little high for the length of time and miles I traveled but overall service was great.

ALEXANDER P. 
Clasificación:
1.0

We have used this location before; never had a problem. However this time. The van had a noise inside when running and it smelled horrible; I sprayed inside but the seats and the inside smelled so disgusting could not wait to turn this van back in. With whats going on in society; this van was not sanitized I'm sure. The smell was nasty body odor

JONATHAN S. 
Clasificación:
5.0

CONTINUE THE GREAT CUSTOMER SERVICE

CURTIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katya R. 
Clasificación:
5.0

The employee that checked me in, and out was very professional. I booked online, which sped up the check-in, and check-out was fast and easy. This the third time I have used this facility in the past 12 months, and will be using them again in a week. It's not the closest UHaul location, but the service I have received each time will keep me coming back.

David M. 
Clasificación:
5.0

Very quick check out and check in process.

GIOVANNI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evander C. 
Clasificación:
5.0

Everything was awesome I'm pretty sure the next customer will be as happy as I was I would definitely recommend you guys great service thanks alot

LAKONDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASERODIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
5.0

They connected everything for us and gave us all the info we needed to make our trip easy.

DEBBIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANKLIN R.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the service. Very friendly and helpful people.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laroyce H. 
Clasificación:
5.0

This Sunday rental was my first experience moving furniture on my own. Your agents William and Chasity at the Robins West Pkwy. location displayed such professional customer service and patience with me; I just had to tell you. They represent U-Haul with excellence!. Thank you TJ Warner Robins, GA

TOBBIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glover I. 
Clasificación:
2.0

Horrible

Charlotte W.  |  Overall Experience 
Clasificación:
4.0

During this difficult time of sickness, joblessness and uncertainty; the manager of this property and the staff was very understanding and worked with me and my family while trying to manage through time. Thank you so much for your hospitality and care.

Linda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki K. 
Clasificación:
5.0

U-Haul was a great help with my move to Warner Robins Ga!!!!

Joseph C.  |  Overall Experience 
Clasificación:
4.0

Have more employees on site so I won't have to wait if they are helping someone else. Otherwise, excellent service.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

India D.  |  Overall Experience 
Clasificación:
5.0

I have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.

Diane A.  |  First Impressions 
Clasificación:
1.0

Manger was rude, I was charged after hours fees, rent it at 3 PM to 7PM, charged 20 after hours fees. I never been told that. It could be easier to return next day.

Mohamed B. 
Clasificación:
5.0

The first location I was supposed to pick up had problems. not sure if problem was Elite Feed or Uhaul as they blamed each other. I will not use 24/7 share again. It needs to be improved. The second location was great. She was knowledgeable and friendly and handled a crowd very professionally.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby H. 
Clasificación:
5.0

Well maintained and convenient location.

Philip H.  |  Overall Experience 
Clasificación:
5.0

Got there early and left there early! Very nice vehicle and the young man who handled the transaction was very professional and friendly! Thanks for making the job better!

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D. 
Clasificación:
4.0

N/C

Julie S. 
Clasificación:
1.0

El cliente no dejó un comentario.

BENJAMIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali O. 
Clasificación:
1.0

I was overcharged. I know where I drove the truck and it was not what i was charged. The location was not even willing to try to correct it. I only rented to move some furniture which should have only been at most 50-60 miles and I was charged over $200 on what I was expecting to be around $70.

Kelly H. 
Clasificación:
1.0

Owner is extremely rude and was motivated to double book the trailer I used. He tried telling me that I had to bring the trailer back before 3pm on Sunday and said that's how the system works although i picked up at 7am on a Friday and purchased it for 3 days making it not due back until 7am on Monday morning. He wanted to book it for someone else the same day instead of giving me the liberty from my purchase to bring it back anytime before 7am before being charged an additional day. He tried threatening me with being charged anytime after 3pm Sunday not knowing that I was aware and informed of the REAL uhaul policy. Take your money to an honest location at least. The owner, Mr. Golden, has no integrity and was extremely rude during my entire experience. I was very grateful that one of the other employees was there to return the trailer when I arrived so that I did not have to deal with him.

Steffon B. 
Clasificación:
5.0

Everything was great.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

People here are nice and knowledgeable. I think I was charged for an extra day but my husband called and got it taken care of. They were professional !!

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANESTER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Otis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus G.  |  Overall Experience 
Clasificación:
2.0

The young gentleman (Cal) was hooking up my brand new trailer lights to the uhaul and broke my ground prong. (I physically saw him do it) This made the trailer lights not work. I had to take the vehicle back to the shop and have them cut off my brand new pigtail and install a jumper with butt connectors. It looks terrible now but I did not have time to install a new one. We were behind schedule and this caused a 1.5 hour additional delay. Not to mention I had to pay $25 to have the pigtail installed and now it looks horrible.

Billy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryar H.  |  Overall Experience 
Clasificación:
5.0

William was very helpful. Great customer service.

Christopher M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandye W.  |  First Impressions 
Clasificación:
1.0

I hate everyone who work in this particular location specially the property manager name Mr William. He was very rude & not very helpful nor friendly. People who work under him were ok but still not happy w/ them. I had my household in this property from August 29 2019 & was still planning to keep my belongings until I couldn't take it anymore. I feel like I'm being watch each time I check my unit. I was planning to stay but it was way too much for me. I will never rent with any uhaul property in the future because I had bad experience even when I call the call center. They also rude & I told my family member not to deal w/ any Uhaul businesses. That's all I can say & that's how I feel. Gracias

Mila L.  |  Overall Experience 
Clasificación:
5.0

I did not have food in my storage but I had ants if they spray around they units that would be great

Iquita W.  |  Overall Experience 
Clasificación:
4.0

would love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!

The Rescue Ranch - B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  Overall Experience 
Clasificación:
5.0

I thought the Agent and Property Manager was very accommodating, friendly professional and showed excellent customer service.

Carletta D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanaa S.  |  First Impressions 
Clasificación:
2.0

Very dirty and not well maintained. Hours available not convenient and cost was too high for services provided.

Jeremy S.  |  Overall Experience 
Clasificación:
3.0

.

Kurt H.  |  Overall Experience 
Clasificación:
5.0

I appreciate the helpfulness of the staff. I had need of having some furniture moved and they were so helpful.

Karen T.  |  Overall Experience 
Clasificación:
5.0

Very helpful and nice & Excellent customer service

Julie W.  |  First Impressions 
Clasificación:
5.0

Great staff, very helpful. Thanks

Jessica J.  |  First Impressions 
Clasificación:
5.0

Excellent Facility,, not thrashey easy access, Will use again..

Lance S.  |  Overall Experience 
Clasificación:
4.0

Trash dumpster should be available for customer to use for free.

walter w.  |  Overall Experience 
Clasificación:
5.0

This is my second time renting from them. The staff is always helpful and friendly. I recommend this place to anyone needing storage space or trucks and equipment for moving.

stacey V.  |  Overall Experience 
Clasificación:
3.0

Day rental is actually 9 am to 5pm after 5 drop off is another days worth of rental. I believe that's a little excessive. I found the service was great and the storage was what I expected.

Sheldon M.  |  Overall Experience 
Clasificación:
4.0

Unit was very big, very good value for the size. We could only access our stuff during business. This is why rating only above average.

stephen e.  |  Overall Experience 
Clasificación:
4.0

The staff and facility are great. We are not moving forward because of the high pricing. While the access is better than most, not worth it for the cost.

John L.  |  Overall Experience 
Clasificación:
5.0

No comment

Quinten M.  |  Overall Experience 
Clasificación:
5.0

Grate place to rent a storage unit

Johnny H.  |  Overall Experience 
Clasificación:
3.0

Promedio

Matthew M.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful.

Heather H.  |  Overall Experience 
Clasificación:
5.0

Great job!!

Melba o.  |  Overall Experience 
Clasificación:
1.0

30 day due process required by law.

Derek M.  |  Overall Experience 
Clasificación:
5.0

Excellent service every time I went in!!!

Stacy S.  |  Overall Experience 
Clasificación:
5.0

All staff members treated me like family and were very professional.

Carlos M.  |  Overall Experience 
Clasificación:
2.0

It took several tries to get my account prorated. The day of moving out of the unit, there was another lock on my unit. They don't know what they're doing at that place. I wouldn't go back.

Sherill S.  |  Overall Experience 
Clasificación:
1.0

I came into this location on 10/26 to reserve a storage unit. The day 10/30 when I came to move in with my movers my reservation was there but not my unit. Horrible service!!! Unhappy customer!!!!

Wanda S.  |  Overall Experience 
Clasificación:
5.0

No Comment

Troilinn M.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Janet R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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