Customer Reviews for U-Haul Moving & Storage of West Warner Robins

1,336 comentarios

301 Robins West Pkwy   Warner Robins, GA 31088

(478) 953-7575

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(478) 953-7575

301 Robins West Pkwy
Warner Robins, GA 31088

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I think you should be able to access key pad from your car .

Wanda R.  |  Online Move In 
Clasificación:
5.0

Very convenient! …

Jonathan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonita D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA R.  |  Online Move In 
Clasificación:
5.0

The gal who helped us check in was great.

Joshua T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawana C.  |  Overall Experience 
Clasificación:
5.0

I was pleasantly surprised when the customer service operator advised me that with the renting of a U-Haul trailer I was eligible for one month's free storage unit at a U-Haul facility. So I definitely took advantage of that offer I needed a warehouse unit anyway so why not keep it in the U-Haul family I was also happy to find out that the unit I was getting was a larger unit and the monthly rate was a lot less than what I was paying for in Florida for a smaller unit, call it all I am very happy with the way I've been treated on the phone and in person at the U-Haul facilities in Florida and in Warner robins Georgia thank you

Micheal L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanaa S.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

VERA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chasheaka H.  |  Online Move In 
Clasificación:
5.0

Perfect

TIMOTHY P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  Overall Experience 
Clasificación:
2.0

We rented a trailer and needed storage for a short time at the drop off location. Inconveniently we arrived to the storage location to empty out our belongings only to discover that we couldn't set up the rental at this location. No one in the office. So we had to drive several miles away (to where the trailer drop off location was) to get said storage unit set up. Then Had to drive back to the original location to drop belongings and back yet again to the second location to drop the empty trailer. Extremely inconvenient and frustrating to deal with when we had two kids ages 2 and 4 months that were stuck for the ride.

Leslie Z.  |  First Impressions 
Clasificación:
5.0

I will always rent here!

Kina D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessie r.  |  First Impressions 
Clasificación:
3.0

Need gravel or rocks in car / RV storage area.

Cynthia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber M.  |  Online Move In 
Clasificación:
5.0

I love U-Haul company!! Friendly, all the time ready to help, I called few times during travelling from one part of country to another to change storage or to change city to return the track. Hardly recommend the U-Haul to my friend!!

VERA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
5.0

While we are still in the process of moving, we were not able to be there at the time of receiving our stuff from the movers into the Uhaul storage in Warner Robins, GA. Chasity, the manager was able to help resolve all issues and put our mind at ease. She coordinated with the driver for us and helped us for a smooth move.

SAMEERA B.  |  First Impressions 
Clasificación:
3.0

We went to the location at night the first time and tried to use the code I was given it didn't work but as soon asi went back the next day someone came out right away to help us and then I was given a gate clicker so don't have to worry about the code any more. And then move in was great packed in in our building then didn't know how to get out the exit gate but was told how to with no problem..

KIMBERLY B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashonda P.  |  Online Move In 
Clasificación:
3.0

There were spider webs all around the bottom sides. It should have gotten swept out. Not to mention these large rat bate insides. Unfortunately the only real issue is I had to drive 3/4 hours to Warner Robins to get this unit

angela s.  |  First Impressions 
Clasificación:
5.0

Rental was open to return at any location; location didn't say they didn't take after hour drop off; found this out when I called the following morning. The woman I spoke to was actually at another store that merged with this location and was very helpful. Got it checked in no problem.

Megan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance H.  |  First Impressions 
Clasificación:
5.0

I have nothing but good things to say about everyone evolved in our move.

Kyle R.  |  First Impressions 
Clasificación:
5.0

Truck had A/c issues and engine problems. Other than that fine.

DOMINGO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN S. 
Clasificación:
5.0

Great experience. Easy and reps at check out and check in very accommodating. ¡Gracias!

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVARIO S. 
Clasificación:
5.0

Everyone was friendly, helpful and outgoing...made my experience wonderful during a stressful time. Thank you so much continue the exemplary work.

RODREGUS W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEKISHA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Thank you for making the return process so easy!

Richard G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kara R. 
Clasificación:
5.0

Easy pick up and process

VINCENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
3.0

This was not my initial pickup location. The original pickup location was Macon Storage West on 4332 Log Cabin Dr Macon, GA 31204. After driving 5 1/2 hours to pickup the truck, the truck was not on site nor could I reach this individual regarding where the truck was. I then had to contact Uhaul main number and had to drive 30 minutes south for an available truck. This was a very bad experience and will second guess on using Uhaul in the future.

MITCHELL B. 
Clasificación:
1.0

The worker Cal was extremely rude an disrespectful got a truck from there at 3:50pm it broke down at 4:05pm called an informed him he hung up an said it's in my possession it's ur problem an hung up then cut the phones off when I proceeded to call for HELP it was 97• a heat wave I was outside with my Autistic daughter an they told me to just wait they will come at 8-9:30pm to fix the truck if not they will find something overall this company does not stand by there promise they allow their customers reps to be rude an blame well customers make u have bad days no it's the nasty attitude an demeanor that makes me act accordingly but after this incident an he knew it was faulty before selling me the equipment HORRID EXPERIENCE NEVER AGAIN if I don't have to I rather mover my stuff on a wheelchair Fridge Beds an ALL

CHANDRAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

The trailer very bouncy

Ginger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TABITHA S. 
Clasificación:
5.0

I received excellent customer service and the truck had a new car smell. Awesome

Tarkess C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin J. 
Clasificación:
3.0

Of the multiple times I had to call 800gouhaul I was never on hold less than 20 minutes - hire more staff! I was rerouted via customer service to a different facility for equipment pick up but no one bothered to tell me that the new location closed 2 hours BEFORE my scheduled pick up time so when I arrived they were closed. 800gouhaul set me up for another facility 30 miles away to pick up my equipment the next day so instead of 24 hours to load my truck and trailer I was left with 10 hours. The furniture pads were wet and unusable. Customer services answer for all this inconvenience was to add an extra days rental and 50 extra miles. The extra day was useless and the extra mileage was needed because they sent me 30 miles south to get the equipment for a northbound move. This was the 2nd time I've used a Uhaul truck and will likely be the last. The physical, mental and emotional stress that I was put through was because of lack of communication from the change in pick up location and lack of 24 hour advanced. The apathetic attitude from customer service was irritating and the fact that this experience cost me almost $1000 is nauseating. For my next move I'll call Budget or Penski trucks. For anyone discussing their move with me I will outline all the ways Uhaul made this move harder on me and attempt to persuade them to go with a company who at least pretends to care. Moving isn't easy or fun but Uhaul made it worse.

TERESA G. 
Clasificación:
1.0

The dolly was somehow full of gasoline which got all over our stuff. Pick up at the other location was terrible and cost us to get a hotel room.

JAMES H. 
Clasificación:
5.0

The service was outstanding and quick.

KRISTINA E. 
Clasificación:
2.0

El cliente no dejó un comentario.

April A. 
Clasificación:
5.0

Nothing. We had a last minute issue and needed a truck fast. You hooked us right up and everything worked out perfect. Gracias.

KATHERINE H. 
Clasificación:
5.0

They treated anyone that came in, with respect. They answered questions without making you feel stupid. They were both a blessing. I'll be recommending them to everyone.

Lori G. 
Clasificación:
5.0

The truck was clean and new. The customer service rep was awesome.

NICHOLE C. 
Clasificación:
5.0

Chasity was awesome in getting me set up in the truck. I had a lot of questions and was nervous about driving and she answered everything professionally and was very patient with me. If I need a Uhaul in the future I will 100% rent from this location.

LAUREN J. 
Clasificación:
5.0

Both employees we interacted with and pick up and drop off were great and super helpful.

MELISSA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA L. 
Clasificación:
5.0

Very friendly service provided by excellent staff.

BRAYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
4.0

truck was covered in bugs and dirt, but when you need a truck you take what is available. Truck was so low on gas I had to fuel it before we could use. Both of the individuals we dealt with were prompt and courteous and handled check-in and return quickly.

William B. 
Clasificación:
5.0

Service was great, truck was clean. Very easy to rent and return.

WILLIAM R. 
Clasificación:
5.0

The guy at the front desk was very helpful and had great customer service. I will definitely do business with them again

CHARLIE P. 
Clasificación:
5.0

The General manager was very helpful kind and helpful ......but the other staff not so much....

Kelly B.  |  First Impressions 
Clasificación:
5.0

Awesome experience. Will use again. Thank you 😊

ANDRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTY A. 
Clasificación:
3.0

The employee wasn't very welcoming. He also didn't let me know that the truck I have did not have a ramp on it.

CHASSITY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman Y. 
Clasificación:
4.0

The truck I rented was horrible. It was clean but it drove like there were no shocks on the truck. It shook and vibrated so badly that when we finally arrived most of my furniture and boxes were damaged. Very disappointed!

CASEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stehanie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Great customer service and knowledge or their products

RYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
4.0

Correspondence between locations.

ANTONIO R. 
Clasificación:
4.0

Servicio al cliente

ANTONIO R. 
Clasificación:
5.0

Excellent service.

JAMES C. 
Clasificación:
5.0

While it was clean, it did make some strange sounds. made me a little nervous.The staff was great though!

Grant D. 
Clasificación:
5.0

Great job!

Brenda B. 
Clasificación:
5.0

Online reservation worked great. Staff was very helpful to get trailer set up and taken down upon return.

George M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

Lower the milage rate

FATE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

Truck is starting to show its age. Ignition switch constantly turns when the key is out. Bell will not turn off

BILLY S. 
Clasificación:
2.0

I reservation for the truck a week before and when it was time to get it they changed the location to pickup and then it went back to the first location and didn't have my truck ready then told me go to another place and they didn't have a truck there ... they didn't know where to drop the truck off when I asked ... I didn't find out till way later... I was supposed to pick up at 8 ... I had to drive from macon to Warner Robins to get a truck... didn't get back to start moving til 11am ... so I'm not really happy with the overall experience and no one apologized or Compensate me for all the time wasted and gas I spent to pick up the truck. And if you check the truck return I had over a half of a tank of fuel returned and started with 1/4 tank

RANDY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR S. 
Clasificación:
3.0

On 2/9/21 I checked out a covered 5X8 Trailer. During the checkout process the attendant requested my Driver's License which wasn't a problem. My concern is a picture of my license was taken on a cellphone. In this day and age of Identity Theft, I don't think that is very safe. I should have asked but didn't if it was a personal cell or company issued. In either case, it's a security risk. While I know nothing is 100% please provide me some degree of assurance that my data won't be compromised. How is my personal information protected?

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

All good as-is. Love U-Haul.

JAMES B. 
Clasificación:
5.0

used equipment with no issues at all

EDWARD M. 
Clasificación:
4.0

William is always very polite and helpful

ELLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZORRIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

the female customer service lady did a great job of helping me get and understand all the paper work... Thanx, I picked up my truck at 9 Jan 21 Saturday ay 1300/1pm

LEONARD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Simone T.  |  First Impressions 
Clasificación:
5.0

Mr.william was awesome and explained everything PERFECT.

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY W. 
Clasificación:
4.0

Buy them a new printer.Printer was not working, other than that no issues

Jerry G. 
Clasificación:
1.0

Better customer service. The employees were not helpful at all.

ALDESHIA H. 
Clasificación:
5.0

none

Loretta D. 
Clasificación:
5.0

N/C

Elsie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLOU H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRETT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

FLOYD R. 
Clasificación:
4.0

W. Golden must've misunderstood me bc I rented for 2 days and he only put one. It cost a customer of mine that I moved (I was told it would be $30 for the extra day) $40 EXTRA...never had a problem with W.G. so I'm assuming a simple honest mistake. Love his speed and professionalism. The Watson Blvd store is...."a little rough around the edges." They are very fast and prompt it just seems everyone is always uptight bc of other customers. Keep up the good work! I vote for Mr. W. Golden for a raise or promotion! 😁 thank you

WILLIAM W. 
Clasificación:
5.0

The cost was a little high for the length of time and miles I traveled but overall service was great.

ALEXANDER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandye W.  |  First Impressions 
Clasificación:
4.0

would love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!

The Rescue Ranch - B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanaa S.  |  First Impressions 
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