Comentarios de los clientes para U-Haul Moving & Storage of West Warner Robins

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Warner Robins

Clasificación general:

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JONATHAN S.
Clasificación:

We have used this location before; never had a problem. However this time. The van had a noise inside when running and it smelled horrible; I sprayed inside but the seats and the inside smelled so disgusting could not wait to turn this van back in. With whats going on in society; this van was not sanitized I'm sure. The smell was nasty body odor

CURTIS M.
Clasificación:

CONTINUE THE GREAT CUSTOMER SERVICE

MARLENE S.
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El cliente no dejó un comentario.

Alyssa K.
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El cliente no dejó un comentario.

GARY P.
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El cliente no dejó un comentario.

Brandon H.
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El cliente no dejó un comentario.

RAYMOND H.
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El cliente no dejó un comentario.

Katya R.
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El cliente no dejó un comentario.

David M.
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The employee that checked me in, and out was very professional. I booked online, which sped up the check-in, and check-out was fast and easy. This the third time I have used this facility in the past 12 months, and will be using them again in a week. It's not the closest UHaul location, but the service I have received each time will keep me coming back.

GIOVANNI M.
Clasificación:

Very quick check out and check in process.

ELIZABETH P. | First Impressions |
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El cliente no dejó un comentario.

Evander C.
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El cliente no dejó un comentario.

LAKONDA S.
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Everything was awesome I'm pretty sure the next customer will be as happy as I was I would definitely recommend you guys great service thanks alot

NASERODIN S.
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El cliente no dejó un comentario.

Ashley H. | Overall Experience |
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El cliente no dejó un comentario.

DEBBIE M.
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They connected everything for us and gave us all the info we needed to make our trip easy.

FRANKLIN R. | Overall Experience |
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El cliente no dejó un comentario.

CHARLES C.
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Very pleased with the service. Very friendly and helpful people.

Laroyce H.
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El cliente no dejó un comentario.

TOBBIE J.
Clasificación:

This Sunday rental was my first experience moving furniture on my own. Your agents William and Chasity at the Robins West Pkwy. location displayed such professional customer service and patience with me; I just had to tell you. They represent U-Haul with excellence!. Thank you TJ Warner Robins, GA

Glover I.
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El cliente no dejó un comentario.

Charlotte W. | Overall Experience |
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Horrible

Linda M. | Overall Experience |
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During this difficult time of sickness, joblessness and uncertainty; the manager of this property and the staff was very understanding and worked with me and my family while trying to manage through time. Thank you so much for your hospitality and care.

Vicki K.
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El cliente no dejó un comentario.

Joseph C. | Overall Experience |
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U-Haul was a great help with my move to Warner Robins Ga!!!!

Eric S.
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Have more employees on site so I won't have to wait if they are helping someone else. Otherwise, excellent service.

India D. | Overall Experience |
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El cliente no dejó un comentario.

Diane A. | First Impressions |
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I have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.

Mohamed B.
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Manger was rude, I was charged after hours fees, rent it at 3 PM to 7PM, charged 20 after hours fees. I never been told that. It could be easier to return next day.

JAMES J.
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The first location I was supposed to pick up had problems. not sure if problem was Elite Feed or Uhaul as they blamed each other. I will not use 24/7 share again. It needs to be improved. The second location was great. She was knowledgeable and friendly and handled a crowd very professionally.

Bobby H.
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El cliente no dejó un comentario.

Philip H. | Overall Experience |
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Well maintained and convenient location.

Richard F.
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Got there early and left there early! Very nice vehicle and the young man who handled the transaction was very professional and friendly! Thanks for making the job better!

Tiffany D.
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El cliente no dejó un comentario.

Sharon D.
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El cliente no dejó un comentario.

Julie S.
Clasificación:

N/A

BENJAMIN W.
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El cliente no dejó un comentario.

BRYAN B.
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El cliente no dejó un comentario.

Ali O.
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El cliente no dejó un comentario.

Kelly H.
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I was overcharged. I know where I drove the truck and it was not what i was charged. The location was not even willing to try to correct it. I only rented to move some furniture which should have only been at most 50-60 miles and I was charged over $200 on what I was expecting to be around $70.

Steffon B.
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Owner is extremely rude and was motivated to double book the trailer I used. He tried telling me that I had to bring the trailer back before 3pm on Sunday and said that's how the system works although i picked up at 7am on a Friday and purchased it for 3 days making it not due back until 7am on Monday morning. He wanted to book it for someone else the same day instead of giving me the liberty from my purchase to bring it back anytime before 7am before being charged an additional day. He tried threatening me with being charged anytime after 3pm Sunday not knowing that I was aware and informed of the REAL uhaul policy. Take your money to an honest location at least. The owner, Mr. Golden, has no integrity and was extremely rude during my entire experience. I was very grateful that one of the other employees was there to return the trailer when I arrived so that I did not have to deal with him.

Eric D.
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Everything was great.

Travis J.
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El cliente no dejó un comentario.

George H.
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El cliente no dejó un comentario.

MICHAEL B.
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People here are nice and knowledgeable. I think I was charged for an extra day but my husband called and got it taken care of. They were professional !!

JANESTER L.
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El cliente no dejó un comentario.

ALI O.
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El cliente no dejó un comentario.

SAMUEL F.
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El cliente no dejó un comentario.

Otis D.
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El cliente no dejó un comentario.

Marcus G. | Overall Experience |
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El cliente no dejó un comentario.

Billy M.
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The young gentleman (Cal) was hooking up my brand new trailer lights to the uhaul and broke my ground prong. (I physically saw him do it) This made the trailer lights not work. I had to take the vehicle back to the shop and have them cut off my brand new pigtail and install a jumper with butt connectors. It looks terrible now but I did not have time to install a new one. We were behind schedule and this caused a 1.5 hour additional delay. Not to mention I had to pay $25 to have the pigtail installed and now it looks horrible.

BRANDY W.
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El cliente no dejó un comentario.

Wanda G.
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It was great. The truck was clean and well maintained. The gentleman that helped me was professional and pleasant

Stacy S. | Overall Experience |
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El cliente no dejó un comentario.

STANLEY M.
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I was promised a truck. Got a van and no apology.

DERRICK C.
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Staff better. The only member working was overwhelmed. She worked efficiently and with urgency, but she had too many people to handle at once, creating a LONG wait for customers. Her courteous attitude and efficient work ethic did not go unnoticed.

Stephen W.
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El cliente no dejó un comentario.

Bennie S.
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El cliente no dejó un comentario.

Tamara B.
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The customer service I received today was outstanding! Keep up the good work!

Carlos G.
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El cliente no dejó un comentario.

Amber C.
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El cliente no dejó un comentario.

CHRISTOPHER D.
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Love this spot. Will use again for sure.

HARLEY H.
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El cliente no dejó un comentario.

DAVION B.
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The service was ok. but there is always room for improvement today was my first time and I do not have any issues so it's really hard to say where improvements are needed, and the gentleman who was at the desk I think he did an ok job

Bryar H. | Overall Experience |
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El cliente no dejó un comentario.

YVONNE W.
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El cliente no dejó un comentario.

FRANKLIN R.
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El cliente no dejó un comentario.

Matthew K.
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Only answered no due to the fact the tow dolly I rented had a failing spring on it. It was the spring that held safety pin in for the ramps but after a few miles of vibrations the ramp came out. I ended up dragging the ramp for a little bit, used a strap to hold the ramp up the remainder of my trip. Once I took the dolly back I informed the staff member and she made a note of the worn part, I'm assuming for repair...overall a pleasant experience.

Iulian G.
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El cliente no dejó un comentario.

Kenneth H.
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Best rental experience in a long time, and I've moved a lot.

LAtiva R.
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Nothing , William was wonderful!

James C.
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El cliente no dejó un comentario.

CHRISTOPHER R.
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El cliente no dejó un comentario.

ANGELA H.
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El cliente no dejó un comentario.

RONNY B.
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always have a van when I need one. Salespeople are always courteous & helpful. I will definitely recommend this location to my friends & family. 100% satisfied. Thank you for your great service! Ronny Bennett

MILTON M.
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We hada problem with a mirror but it was resolved Quickly Overall very good service Thank you

Douglas A.
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El cliente no dejó un comentario.

Anthony M.
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El cliente no dejó un comentario.

JESUS C.
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El cliente no dejó un comentario.

Tony S.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

Alexander L.
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Very friendly staff

Erica D.
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Robert is awesome!!!!

Dennis J.
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El cliente no dejó un comentario.

Amy M.
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El cliente no dejó un comentario.

Eric F.
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El cliente no dejó un comentario.

Steven M.
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El cliente no dejó un comentario.

Christopher M. | First Impressions |
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William was very helpful. Great customer service.

WILLIE T.
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N/A

Judy M.
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Always friendly and helpful.

Demarcus H.
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The process was easy and quick!!

Mary D.
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Dakota was an excellent, and very helpful employee. Very courteous and knowledgeable. Even help me make sure my adapter for my lights worked be we left for Tenn. to pick up our tow dolly. He made the return of the dolly very easy. He is a wonderful associate for uhail.

JOSIE J.
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Very good service in MARIANNA Fl & very good service in Warner Robins, Ga

Adam E.
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El cliente no dejó un comentario.

Jasmina W.
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I had the truck for a time after the office closed. Was charged for two time slots. Not happy about that, but the rep at the store was super kind and friendly. Will definitely recommend them!

STEVEN L.
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The first truck I was sent to retrieve was park and almost surrounded by mud and water. I rented a 26' truck and car transport trailer. Although it wasn't needed, I did appreciate that they offered to let me take the truck and come back for the trailer after the truck was loaded.

Nathan G.
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Dakota provides excellent customer service over the phone when I reserved the van, as well as in person upon pickup. Jordan also was excellent when receiving the van upon my return. Great office that exceeded expectations! Thanks, NGJr.

BARRY F.
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El cliente no dejó un comentario.

TERRY V.
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Courteous and responsive! I needed an unscheduled truck to finish moving after I rented one the day prior and a trailer scheduled for the next day. All business conducted recently at the Robins West location was fantastic!!!

James G.
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El cliente no dejó un comentario.

HOWARD E.
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Fix the roof leak in moms attic

Thomas F.
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El cliente no dejó un comentario.

Brandye W. | First Impressions |
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El cliente no dejó un comentario.

Evan T.
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The manager was friendly and very helpful. I used to go to the one on Watson Blvd. because I didn't know this one existed.

RICKY L.
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Process easy from start to finish.

CHARRIEKA L.
Clasificación:

When i came in it was only one young man there. now he was very professional and man did he do his job. he was one person and was doing a 5 man job. but I'm not complaining he did very well he was assisting everyone in a timely manner. i just think there should always be two people at all times. other than that you guys were awesome!!

Melissa N.
Clasificación:

First of all, i was told to use mobile check in and once I completed all the steps “to find the key,” I still had to go inside and get the key. The uhaul was dirty and the driver sit had a hole. The uhaul door was another story... it was so difficult to open and close. I ordered two dollies and I was advised the day before the reservation that they were only going to have one dolly. I borrowed a dolly from a friend and rented one from uhaul.. well once I opened the truck and started moving things I quickly found out that the uhaul dolly was broken. Overall, bad experience... moving isn't easy and this uhaul made it worst.

Zachary B.
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El cliente no dejó un comentario.

Kathleen D.
Clasificación:

El cliente no dejó un comentario.

Marco S.
Clasificación:

Check the equipment more thoroughly. The attendant was very nice and helpful, but missed some important details prior to departure. My tires were bad, one went flat during our trip and all four were replaced due to dry rot. Lost a day in travel. The electronic connection cable from the trailer to the truck was all also bad. The cable was damaged and the truck repeatedly stated that the connection disconnected. The hitch ball was loose (user error here, but I would expect that the departure inspection would catch something like that). All in all, I feel lucky to be alive after this trip haha!

Michael H.
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Your web site spells everything out. Has all the equipment and supplies as well. Renters can help themselves by filling out the pre-rental form to save time as well.

TERRY V.
Clasificación:

Excellent customer service!

Milo R.
Clasificación:

The invoice at the time of drop off was higher than I was quoted as the person on the phone who set up the order told me the daily rate and that was it . Never said she was going to add on for insurance etc to the bill . Thats not good service to just add extra's with out asking the customer first .

Jeremy G.
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Brand new 27' truck was a very capable price of equipment, checked out and returned smoothly.

Mila L. | Overall Experience |
Clasificación:

I hate everyone who work in this particular location specially the property manager name Mr William. He was very rude & not very helpful nor friendly. People who work under him were ok but still not happy w/ them. I had my household in this property from August 29 2019 & was still planning to keep my belongings until I couldn't take it anymore. I feel like I'm being watch each time I check my unit. I was planning to stay but it was way too much for me. I will never rent with any uhaul property in the future because I had bad experience even when I call the call center. They also rude & I told my family member not to deal w/ any Uhaul businesses. That's all I can say & that's how I feel. Thank you

Iquita W. | Overall Experience |
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I did not have food in my storage but I had ants if they spray around they units that would be great

The Rescue Ranch - B. | First Impressions |
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would love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!

Jessica G. | Overall Experience |
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El cliente no dejó un comentario.

Carletta D. | Overall Experience |
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I thought the Agent and Property Manager was very accommodating, friendly professional and showed excellent customer service.

Sanaa S. | First Impressions |
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El cliente no dejó un comentario.

Jeremy S. | Overall Experience |
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Very dirty and not well maintained. Hours available not convenient and cost was too high for services provided.

Kurt H. | Overall Experience |
Clasificación:

.

Karen T. | Overall Experience |
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I appreciate the helpfulness of the staff. I had need of having some furniture moved and they were so helpful.

Julie W. | First Impressions |
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Very helpful and nice & Excellent customer service

Jessica J. | First Impressions |
Clasificación:

Great staff, very helpful. Thanks

Lance S. | Overall Experience |
Clasificación:

Excellent Facility,, not thrashey easy access, Will use again..

walter w. | Overall Experience |
Clasificación:

Trash dumpster should be available for customer to use for free.

stacey V. | Overall Experience |
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This is my second time renting from them. The staff is always helpful and friendly. I recommend this place to anyone needing storage space or trucks and equipment for moving.

Sheldon M. | Overall Experience |
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Day rental is actually 9 am to 5pm after 5 drop off is another days worth of rental. I believe that's a little excessive. I found the service was great and the storage was what I expected.

stephen e. | Overall Experience |
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Unit was very big, very good value for the size. We could only access our stuff during business. This is why rating only above average.

John L. | Overall Experience |
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The staff and facility are great. We are not moving forward because of the high pricing. While the access is better than most, not worth it for the cost.

Quinten M. | Overall Experience |
Clasificación:

No comment

Johnny H. | Overall Experience |
Clasificación:

Grate place to rent a storage unit

Matthew M. | First Impressions |
Clasificación:

Average

Heather H. | Overall Experience |
Clasificación:

The staff was very helpful.

Melba o. | Overall Experience |
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Great job!!

Derek M. | Overall Experience |
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30 day due process required by law.

Stacy S. | Overall Experience |
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Excellent service every time I went in!!!

Carlos M. | Overall Experience |
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All staff members treated me like family and were very professional.

Sherill S. | Overall Experience |
Clasificación:

It took several tries to get my account prorated. The day of moving out of the unit, there was another lock on my unit. They don't know what they're doing at that place. I wouldn't go back.

Wanda S. | Overall Experience |
Clasificación:

I came into this location on 10/26 to reserve a storage unit. The day 10/30 when I came to move in with my movers my reservation was there but not my unit. Horrible service!!! Unhappy customer!!!!

Troilinn M. | Overall Experience |
Clasificación:

No Comment

Janet R. | Overall Experience |
Clasificación:

None

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