Customer Reviews for U-Haul Moving & Storage of West Speedvale

3934 comentarios

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building)

(226) 314-1642

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

IRVINGTUNGOL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA C. 
Clasificación:
5.0

Nothing.

JOHNG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

The service was great, it was good to see the addition of new staff at this location. I do use this site frequently and times there were longer than normal wait times. With the new staff the check in/out was smooth and speedy. Gracias

DONALDS P. 
Clasificación:
5.0

There was a metal rod in the seat that was exposed, and when I got into the truck it put a deep gash in my calf of my leg. I reported it to the person that I returned the truck too, and only got a sorry. Trucks should be thoroughly inspected before they are given to customers!!!

PETERJ T. 
Clasificación:
5.0

I would like to Thank you all for accepting me when I first started there, I am very pleased and all of you are approachable. I have no further comment at all, I am contented of what your service are. Hopefully, in the future, if I still need a space, Im still welcome. It just happened that I have to move because My husband and I bought a new house. I definitely recommend this company for the better service, clean environment, friendly relation, good space and safe to go through. Thank you very much to all of you. God bless and be safe.

Sheila N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Avo M. 
Clasificación:
5.0

Staff was very friendly and respectful. I won't go to any other U-Haul location and I live about 35 minutes away. Totally worth the drive!

DEVANTIANGELO B. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHIL F. 
Clasificación:
4.0

Overall customer service is very good, and the truck is clean inside. I can recommend U Haul to others.

SAMUELRABANG M. 
Clasificación:
5.0

Pickup and return was so smooth, I have no opinion on anything that would be better. You have some very nice people working for U-haul.

Paul G. 
Clasificación:
5.0

Staff were outstanding always willing to help.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWE K.  |  First Impressions 
Clasificación:
5.0

Nothing it was perfect

James H. 
Clasificación:
4.0

overall great service. mileage charges are little steep.

MUSTAPHA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M.  |  Overall Experience 
Clasificación:
4.0

I used the online check in option. It worked quite well until I tried to access the lockbox. The boxes weren't labeled and the release switch was stuck and couldn't open it. In the end, I had to enter the building for help contrary to the purpose of the system. The agent who helped was friendly and I finally got the key.

Curtis G. 
Clasificación:
5.0

All staff were very helpful and friendly. Very accommodating. Pickup and drop off were easy. Well worth the money for moving on my own instead of using a professional moving company.

Carla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHELELISABETH P. 
Clasificación:
5.0

Excellent service friendly caring staff

Nancy A. 
Clasificación:
1.0

Reserved a 26' truck a month early, received a call to verify the truck would be available. when i arrived to pick up the van i was told all that was available was a 20' truck. not even a courtesy call ahead of time to let me know leaving me with no other options. this caused me to make 2 trips essentially doubling the mileage i needed to pay.

NICHOLASALEXANDE F. 
Clasificación:
5.0

I would recommend removing the Woolwich UHaul location, as that was where I was originally going to get the 15' Truck. Unfortunately: 1. The webpage was down 2. The employee gave ZERO shits 3. A junkie was pissing in the parking lot at time of arrival 4. Had to go to Speedvale and get a 10' truck instead. SPEEDVALE=Great! WOOLWICH= ABSOLUTE FUCKING GARBAGE!!!

ROBERTAARON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron W. 
Clasificación:
1.0

Didn't have my proper unit when I went to move in so had to split my stuff in two units which staff tried to charge extra for. Then, when I was going to move out, a representative said I didn't have to pay the past few days as I'd be paying full month price for 3 days. As a result, I not only got charged full price but actually got charged a late fee on top of that. Then, when I went to confront this issue, the staff proceeded to tell me that uhaul doesn't do prorated payment. Eventually, I had to prove a staff member misled me with facts (notes and call recording). Only then did the staff waive my fee. Horrible experience all the way around.

NATHAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

Everything was excellent. However, there is a need to improve the waiting time for response to a phone call. It is dreadfully long and I almost gave up and went to an alternative.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dany C. 
Clasificación:
4.0

Van smelled of marijuana upon entering. Found an empty CBD oil disposable vape pen wedged in the passenger seat cushions. Vehicle still had a faint smell after 2 days.

Kevin N. 
Clasificación:
5.0

Couldn't find any information on after-hours drop off for trailers like they have for the trucks. Would be nice to have that option.

ORIN K. 
Clasificación:
5.0

I've rented trucks on back to back weekends from the U-Haul on Speedvale in Guelph and the experience was flawless each time. Very well organized, good equipment and efficient staff.

ROBERTSIMON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAJAR S. 
Clasificación:
5.0

Staff were excellent! Very impressive.

Ian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
1.0

Service person belittled be in the beginning of transaction.. Making me feel bad I was homeless and living in my car.

Kaitlyn D. 
Clasificación:
5.0

New debit machines

Viktor I. 
Clasificación:
5.0

Maybe some help finding the vehicle

Paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN F. 
Clasificación:
5.0

Nothing we have used your services numerous times with excellent service. No need to change.

STANLEYWM Z. 
Clasificación:
5.0

The left blinker light was going out.

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE A. 
Clasificación:
5.0

Happy with service and slection.

DARRELA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Seyed-Mokhtar H. 
Clasificación:
1.0

Online check in is a mess. Watched someone else drive away with the truck I had been assigned. Once I was assigned a second truck, two tires had low pressure warnings. Clearly a staff member had not checked the vehicle at all prior to renting it out again. This is not the first time that there has been issues with a vehicle from this location.

Jacqueline F. 
Clasificación:
5.0

Excellent service. Thank you.

ELMER W. 
Clasificación:
3.0

The store front was good customer service reps inside were really lazy he did not want to get up from his chair to show me what aisle the rental truck was located and a full tank of gas would have been much appreciated otherwise I was happy

rammon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Please bring sweep the trailers before renting to customers.

Jagdeep C. 
Clasificación:
4.0

Please sweep out trailers.

Scott D. 
Clasificación:
5.0

Large well run location with lots of vehicles and supplies very quick to get me on the road. I did notice though that my rental was an American vehicle so was careful of my speed as speedometer of course was in miles not kilometers, but not really a big deal or any problem.

Mae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH K.  |  First Impressions 
Clasificación:
5.0

Keep up the great work

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
1.0

El cliente no dejó un comentario.

nancy K. 
Clasificación:
4.0

The cargo van needed mechanical repair.Scary noise coming from the driver rear wheel.The cabin was not very clean.

Andrei G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vamshi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl L. 
Clasificación:
5.0

Very helpful staff! The staff member went above and beyond. My only complaint would be the mph/kmph on the vehicles.

JENIFFERA B. 
Clasificación:
2.0

booked a trailer on website, showed that 9x5 with gate was available Kitchener, a couple hours later received a call from Speedvale location that it is only available. why didn't the website update the availability. Picked up the trailer and returned the next day, and now charges for 4 days rental. Trying to call the location and place on hold for 30mins. This is my worst experience with u-haul

Pasourat B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

Alissa(not sure of spelling) was very professional, friendly and efficient. This location needs more staff like her.

RICHARDOC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
2.0

Truck that I requested was double booked and not available when we showed up to pick up the truck. Was given a smaller truck at a discount. Not a great experience....

MArco R. 
Clasificación:
5.0

There needs to be at least a half full tank of gas when the customer picks up vehicle.

Christopher S. 
Clasificación:
5.0

Needed a pickup truck for a couple hours and you delivered on short notice.

STUART ALEXANDER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERJOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCEL K. 
Clasificación:
5.0

The service was fantastic, don't change a thing!

JOHNNY R. 
Clasificación:
5.0

Well run, pros.

James H. 
Clasificación:
5.0

All good. Thank you

Bozhidar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily R. 
Clasificación:
1.0

When you give a guaranteed reservation, honor it. I booked a trailer for 24 hours, paid for 24 hours (8am-8am). I couldn't pick up the trailer until 3 pm, had to return it at 8 am (17 hours later) and was charged for 24 hours. I had heat stroke trying to accomplish the work I needed to get done, short 7 hours of time. I also had to throw away about $4000 worth of personal possessions because I had no other way to move them in the rain, hence a reservation. Thanks uhaul. You cost me more than I would have spent to buy my own trailer, and you will not make any money from me again.

Charles G. 
Clasificación:
2.0

Was charged 700 dollars without any notification ontop of the 190 that was agreed upon for a 5 hour 15 foot truck rental, was charged for damage that was old damage.

Brett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray W. 
Clasificación:
3.0

I was initially supposed to receive a 25' truck in Kitchener. I never received a call from you the day before to confirm. When I got to your branch in Kitchener, there were guys who had no idea what's going on and gave me poor directions. Only after they received a call from your central dispatch operator, the dispatcher cleared out the directions and sent me to Guelph to get a substitute 20' truck with a trailer. Then, the day after I took the truck from Guelph, I received another call from your Guelph branch asking me to return the truck because they thought I rented it for one day only. I told them that I rented it for 4 days, not 1 day. They told me I was mistaken, but I told them to go figure things out with central dispatch. Only after that things cleared out. My experience with your company has been very stressful these past few days to say the least.

Mykhailo D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher O. 
Clasificación:
5.0

I am commending the person who checked us in. He was extremely polite and capable.

Andy S. 
Clasificación:
5.0

Everything worked perfectly and your service personal were helpful and extremely courteous. Great experience.

STANLEYWM Z. 
Clasificación:
5.0

Overall the truck was clean but the inside wasn't cleaned between the previous driver and myself. There were some ashes on the dash. But it wasn't a big issue.

MICHAELS G. 
Clasificación:
5.0

The staff here are excellent and it is a great facility. I will NEVER use the 24/7 App share again though and will make sure I don't click this option again. This APp is so time consuming and awful with the countless photos and then you still have to walk inside to pick up the keys and so it's completely pointless. Lost 45 minutes of rental time signing in and then returning was just as much a headache. Prefer working with the employees.

Brodie R. 
Clasificación:
3.0

Not allowed to do a one way. Charged unreasonable amount for 6 hrs of rental, due too not being able to use one way and drop off to my preferred location. Which then incurred higher fees for fuel! Something that started out at a reasonable rental fee cost over $600 for rental and fuel. Be careful of the hidden costs and fees!

Alexander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMYLOUISE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna A. 
Clasificación:
4.0

The guy who hooked me up was vey nice, a great representative for Uhaul.

Lanny J. 
Clasificación:
5.0

Very good service, thanks

Airsay K. 
Clasificación:
5.0

I had issues with taking my picture with the Android App. It would let me take the photo but would never submit.

PARKERHAYDEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

elmer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle V. 
Clasificación:
3.0

Make sure the extra stuff people pay for is in the truck when they get it. I ordered a utility dolly and never received one, but they did take it off my bill so I appreciate that.

Megan F. 
Clasificación:
5.0

Nothing I can think.of. very good experience

Ronel M. 
Clasificación:
3.0

I answered all questions online. I had to answer the same question again at the location.

Mangesh C. 
Clasificación:
4.0

Ensure trucks are cleaned fully. We have random garbage and items like a box cutter, and USBs and wires in the cupholder.

shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

carey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy C. 
Clasificación:
5.0

This is a great location. Big selection and good Service. They have finally added wifi so I can now return my rental easily since I don't waste money on data for My phone. One small problem, I tried to use the OS browser on my iPhone 12 and it didn't work. I tried to adjust the settings and it still didn't work. I opened chrome and it worked right away.

MARLONDIOGORAPOS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

perry r.  |  First Impressions 
Clasificación:
5.0

The front staff are incredibly friendly, accommodating and helpful. The facility was really well maintained by a kind cleaning staff. Thank you for a seamless experience.

Melissa V.  |  First Impressions 
Clasificación:
5.0

The employee I rented from had a bit of an attitude which I did not appreciate but overall your employees seem to be very customer service orientated.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
4.0

The hitch from the Trailer is real unsafe. While I'm driving it fall off twice.

Wilmer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine O.  |  Overall Experience 
Clasificación:
5.0

Would. Recommend. You storage. Ti any body looking.

Deborah G.  |  Overall Experience 
Clasificación:
5.0

this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.

Kevin A.  |  First Impressions 
Clasificación:
5.0

Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!

Leigh M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Honora H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

George F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C.  |  First Impressions 
Clasificación:
5.0

Great service, very clean facility and confident in the security of my stuff.

BRANDON S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona G.  |  Overall Experience 
Clasificación:
5.0

Staff was always super nice. Very clean will use again down the road if needed

Lisa M.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.

Raquel S.  |  Overall Experience 
Clasificación:
5.0

Very smooth transaction and all our needs were met.

George F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarabjeet N.  |  First Impressions 
Clasificación:
1.0

I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad

Desmond M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILL C.  |  First Impressions 
Clasificación:
5.0

The staff was knowledgeable and helpful

TONY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilary E.  |  First Impressions 
Clasificación:
5.0

All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!

Rob T.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements

Taylor F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Community Living G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennedy R.  |  Overall Experience 
Clasificación:
3.0

I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often

Scott P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janna E.  |  First Impressions 
Clasificación:
5.0

Always easy to access my unit and was very easy to move out of the unit.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELB S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peg L.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!

WILLIAME C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorne C.  |  Overall Experience 
Clasificación:
4.0

Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.

Emily-Rae S.  |  Online Move In 
Clasificación:
3.0

I have always had a great experience with the staff there I am just not fond of using a storage space

Andrea M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marius r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle K.  |  First Impressions 
Clasificación:
4.0

My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.

Theresa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

peter f.  |  First Impressions 
Clasificación:
5.0

Very convenient well run storage space reasonable rates

diane m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kim n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  Overall Experience 
Clasificación:
5.0

Nice and clean, feel safe to go there alone!

Vali Daniela L.  |  Overall Experience 
Clasificación:
1.0

Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.

wayne m.  |  Overall Experience 
Clasificación:
5.0

Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.

Teah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  Overall Experience 
Clasificación:
5.0

Thank you for your assistance in my move to Guelph.

Teah L.  |  First Impressions 
Clasificación:
5.0

Amazing facility very clean

Candace L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenon i.  |  Overall Experience 
Clasificación:
5.0

Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.

Kevin S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and courteous staff and very nice and clean lockers

Ron O.  |  First Impressions 
Clasificación:
5.0

Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience

PAT L.  |  Overall Experience 
Clasificación:
1.0

Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!

Brandi L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenon i.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diva f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen K.  |  First Impressions 
Clasificación:
5.0

Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.

connor b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilf B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

noble g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S.  |  First Impressions 
Clasificación:
5.0

Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.

Phoebe C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pat c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  First Impressions 
Clasificación:
1.0

I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.

Marilyn F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

milika t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave G.  |  Online Move In 
Clasificación:
5.0

Brandon and the staff were helpful and accommodating. Great experience.

Suzanne G.  |  Overall Experience 
Clasificación:
5.0

My experience was excellent right from day one

Duane W.  |  Overall Experience 
Clasificación:
3.0

good experience, staff professional and courteous

Paul M.  |  First Impressions 
Clasificación:
5.0

This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage

denmar d.  |  First Impressions 
Clasificación:
3.0

The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm

barb m.  |  First Impressions 
Clasificación:
5.0

EXCELLENCE!!

rob a.  |  Overall Experience 
Clasificación:
5.0

The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.

Fay S.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

Duane W.  |  First Impressions 
Clasificación:
3.0

General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Ian T.  |  Overall Experience 
Clasificación:
4.0

Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

Daniel C.  |  Overall Experience 
Clasificación:
3.0

Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

larry b.  |  Overall Experience 
Clasificación:
5.0

2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

gaston p.  |  Overall Experience 
Clasificación:
5.0

I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

john l.  |  First Impressions 
Clasificación:
5.0

The only issue is you are so busy sometimes the lineups for product take a long time.

mike a.  |  First Impressions 
Clasificación:
5.0

The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

Edward Q.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff.

JOHN H.  |  First Impressions 
Clasificación:
4.0

nil

Barry E.  |  First Impressions 
Clasificación:
5.0

Excellent service. Questions answered fully. Great experience.

Michael B.  |  First Impressions 
Clasificación:
4.0

We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Catherine M.  |  Overall Experience 
Clasificación:
5.0

Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Molly G.  |  First Impressions 
Clasificación:
1.0

u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

Hesam E.  |  First Impressions 
Clasificación:
5.0

Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

JUDY B.  |  Overall Experience 
Clasificación:
5.0

Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

joanne h.  |  Overall Experience 
Clasificación:
5.0

Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

ANDREAS p.  |  Overall Experience 
Clasificación:
4.0

All good.

Maurice R.  |  Overall Experience 
Clasificación:
5.0

Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

lyla B.  |  First Impressions 
Clasificación:
4.0

Helpful assistance Courteous and friendly staff

Barry H.  |  First Impressions 
Clasificación:
5.0

I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

alison k.  |  First Impressions 
Clasificación:
5.0

Great service.

Tania S.  |  First Impressions 
Clasificación:
5.0

Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. ¡Gracias!

Ron G.  |  First Impressions 
Clasificación:
5.0

Very happy with everything

jessica m.  |  First Impressions 
Clasificación:
4.0

The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Theresa M.  |  First Impressions 
Clasificación:
4.0

Check in process took way too long. However staff were nice and helpful

Alison L.  |  First Impressions 
Clasificación:
4.0

We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

Fay S.  |  First Impressions 
Clasificación:
5.0

Both Brandon and Antoinette were very helpful-very clean and bright facility

joanne h.  |  First Impressions 
Clasificación:
5.0

Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

Christian S.  |  First Impressions 
Clasificación:
5.0

Branden was very helpful and the facility looks very nice and clean

Jon B.  |  First Impressions 
Clasificación:
5.0

Staff were friendly and approachable. A nice, clean, modern facility!

William H.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Jennifer F.  |  First Impressions 
Clasificación:
5.0

In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C.  |  First Impressions 
Clasificación:
5.0

Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

asha c. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba