El cliente no dejó un comentario.Nancy S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of West Park FL
West Park, FL 33023
(S of Pembroke Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Carlos P.
When we returned our truck the young guy doing the processing told us we were under the gas amount and if we gave him cash he would fix the gas difference. I found that to be very unprofessional and not a good procedure for your business. Very shady.Patrick M.
Hard to do the entire staff were so on cue Great team The best experience everMARK V.
Customer did not leave a comment.guillermo P.
I rent trailers here often. The team lately has been great. I never have to wait for trailer hook up longer then a few minutes.Craig F.
Customer did not leave a comment.Rodney D.
The service was excellent and. The team was very supportive when I needed to make changes.Margarita M.
Not Bad, Not Good.Abilio D.
This what not me. I'm not sure who has my information but this rental was not made by me. I contacted the store manger. I'm extremely confused.annie O.
Excellent service inside and outside very polite and very professional Will be going back to that location in the futureSandra H.
Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.DRENESHIA B. | First Impressions
This was my first Uhaul experience and it was beyond expectations â€” the woman who assisted me was incredibly helpful, patient, and kind. I would absolutely recommend this location.Deidre O.
Customer did not leave a comment.Dreneshia B.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.Sonia H.
Customer did not leave a comment.Drexella D.
Customer did not leave a comment.Judy D.
Customer did not leave a comment.Charles D.
The woman at the SR7 in Pembroke Park location where I picked up my truck was beyond rude and aggressive. Will never go back to Uhaul.Miriam T.
Customer did not leave a comment.ANTHONY T.
Truck was in good condition but trailer wasn't. One of the tire belts was shredded, so a U-haul associate cut the damaged part. We drove 15 miles back home to load the truck and once we placed the car on the trailer we noticed the cut strap cue not wrap one of the Tires, while the other tire barely did. We the made the decision to purchase extension straps to avoid further delays and we tied them as best we could. During our travel, the straps got loose and had to make several stops to check and readjust as we felt the jolting from towing the car, specially when crossing uneven lanes and bridges. This aspect made the trip feel unsafe and had us on our toes during the whole trip. During these unscheduled stops we noticed the back driver's side left tire was loosing pressure. We requested a roadside assistance but that would've add another 30-45 minutes to our drive, so we decided to push forward and inflate the tire as needed. A nerve wracking trip that was supposed to take 5 hours, took almost 8. To Top it all off, the 2 bags of pads/blankets we rented were wet!!!Dagoberto V.
Customer did not leave a comment.Melonie G.
Customer did not leave a comment.jorge N.
Quick, easy processKaren Z.
Customer did not leave a comment.Luis G.
Customer did not leave a comment.BLANIVA P.
Great Roger was a Big help!Terry Y.
Customer did not leave a comment.Aisha M.
Customer did not leave a comment.Craig W.
Be less busyRUSSELL G.
Customer did not leave a comment.TORRENCE K.
Customer did not leave a comment.Lecia J.
Not friendly or helpful! We had paid for a dolly, hand truck and blanketsâ€¦they didn't have any!John S.
Customer did not leave a comment.Edwardo A.
Customer did not leave a comment.Bobby M.
to make sure thr trucks for rental are 100 percent perfect to rent themjose C.
stop reading the odometer wrong I only drive 15 miles uhaul charge me for 44 miles. UnacceptableRameau D.
Keep doing the excellent work Guys all the managementJames P.
The truck was on empty. At least 1/4 of a tank should have been provided.Antonie B.
Customer service is greatJamaal M.
Customer did not leave a comment.HUMBERTO H.
The staff is great,however the vehicles are crap. I had to take a truck back yesterday because it rained and the roof was leaking really bad. I also got another 15' van and the speedometer was not working and the miles did not change and the gas was wrong. The staff is great but the maintenance work is horrible. There needs to be an upgrade on vehicles they are old and of course overworked. I would still rent from this location but vehicles need to be better maintained.Dianne R.
NOTHING EVERYTHING WAS EXCELLENTSonya C.
Customer did not leave a comment.Widdelene J.
Booked a 6x12 closed trailer reservation for the Pines Uhaul location online. Upon arrival, I was informed that they did not have my equipment and they had no options for me. After 30 minutes working with the regional office, they found me an open trailer 20 minutes further away. After buying additional tie down rope, we were delayed by over an hour. Upon return, I was inappropriately charged for an extra day since it was turned in 45 minutes late after waiting 15 minutes to return it. After waiting again, the office was able to correct and charge me properly. Do not allow reservations to be made if you may not have the equipment or at least let people know so they have time to make another plan.Andrew M.
Customer did not leave a comment.Oleg K.
Excellent and friendly as always, will continue to use this location. They go out of their way for your satisfaction. Easy in and easy out no issues and the bill is exactly what it should be, no surprises. Highly recommended!Jeffrey H.
There's honestly nothing that can be done to improve the service here. Worst experience I've ever had at this companySean T.
Excellent customer service The best of the best The managers super friendly and ready for prompt assistancePaulo C.
Customer did not leave a comment.Tania R.
Unkept equipment plus I was over charged, the whole location is a scamRobert F.
Customer did not leave a comment.Monica G.
The manager Roger was Very helpful and had excellent knowledge of the equipment. Great jobâ€¦.Terry Y.
Customer did not leave a comment.KATHERINE L.
Customer did not leave a comment.Jaime L.
Customer did not leave a comment.Jeffrey B.
Everything was Excellent Roger Garcia was very helpful.Raphael G.
Customer did not leave a comment.JASON S.
Need more employees.Audrey G.
Nothing, staff did an awesome job!Jamaal M.
Continue doing what you do now.JASON S.
Customer did not leave a comment.JulianC B.
Customer did not leave a comment.vadim S.
El exterior del carro estaba muy sucioRodrigo S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.Geisy E.
Continue to provide the great service that you already provide.David J.
Customer did not leave a comment.julia G.
Customer did not leave a comment.Fabian R.
I was being â€œhelpedâ€ by an employee who said he didn't even work at that location and wouldn't move a finger to help us connect to the trailer. I had to do it myself while he is standing there looking at me and instructing me. Lady at the front desk was wonderfulMOTI M.
Customer did not leave a comment.Cristina P.
The staff was on point, the person who rented before me left a little bit of rice and a small empty juice bottle in the back. Overall my experience with the company was nice.basil S.
Continue to maintain vehicles. Tires on truck needed tire air for tech added, but the sensor remained on.ALLIE M.
Son muy profesionales graciasCARLOS V.
The people that work there are very nice and professional.Sandra P.
Customer did not leave a comment.DONALD O.
Customer did not leave a comment.Justin D.
Excellent service!Raymond B.
Customer did not leave a comment.JP R.
Great customer service and quick in and our experience.Heriberto M.
Customer did not leave a comment.Gisele D.
Jazmine, needs a bonus pay. Her customer service is superb 👌🏾 👏🏿 👍🏾 😀 🙌🏾Katina S.
Lady who helped me told me I'd be charged $19.95 flat rate along with a charge of .85 on the mile. I used the vehicle for 35 miles for 2 hours and got a charged on my credit card of $151â€¦ She told me my drop off time was 11pm, it was actually 9pm on the receipt. I dropped off the truck at 8:47pm Gas was filled up to more than what the truck what with. She said I got charged for instance and it would be refunded, which was a lie. Very bad experienceMarcos L.
More employees to assist, to avoid long lines and waiting during the weekend. But the staff are super nice and friendly. Always smiling with great energy.BLANIVA P.
Customer service was Phenomenal!!!!KENNETH P.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Johanne D.
rude staffIdan B.
Customer did not leave a comment.Tina R.
The crew and staff was friendly and welcoming but the truck needs to be serviced. It has a transmission problem that affects the gas mileage and performancebruce M.
Customer did not leave a comment.MARC A.
Rep. Deloris was AWESOME !!Raymond B.
Customer did not leave a comment.Marjorie D.
The pickup smells like tobacco.Brenda N.
Customer did not leave a comment.RUSHAE S.
They are all doing a great job.Marilyn M.
Staff was very professional and polite and so very patient with me the uhaul office was so very clean I was satisfied with the service I will recommend to my family and friends and I will continue to use this location for my uhaul needsAlice S.
I made a reservation over a week in advance and rented a 6x12 trailer for 3 days. Within the first 24 hours of my rental I received a call from the U-Haul office stating that I need to return the trailer immediately. They stated they had another reservation for that day. I responded that I had made a reservation and paid for three days. I was not able to return the trailer at that point because I had not completed the task I needed it for. The associate then said to me the trailer will be red listed if I do not return it after the phone call. She explained that means it will be reported stolen to the police. I asked to speak with the manager and was told the manager was not present. I requested to have the manager give me a call regarding this matter. I never received a follow up call. This was extremely ridiculous and very upsetting. I will not be renting from U-Haul again. Definitely the worst experience I've ever had.Mickayla W.
I made reservations 3 weeks before when I went to pick up the truck they didn't have. They had no customer skills every customer that came in after me to pick up a truck they just said we have no truck. The truck has no maintenance car. Horrible feeling.Hitza D.
Customer did not leave a comment.muzzammil s. | Overall Experience
Customer did not leave a comment.williams s. | Overall Experience
Staff was friendly. They take a lot of abuse from customers and still get the job done.Sebastien D. | First Impressions
Customer did not leave a comment.Robert R. | First Impressions
I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !Samuel I. | Overall Experience
The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , ThanksALBERTO G. | First Impressions
Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not needCharles D. | First Impressions
Customer did not leave a comment.Jorge O. | Overall Experience
Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.MIGUEL R. | Overall Experience
Customer did not leave a comment.Rosa Lee G. | Overall Experience
It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanksJohnny W. | Overall Experience
Verry excellentYourie Dominique J. | Overall Experience
No complaints or concerns-everything as advertised and attentive service.Jonathan W. | Overall Experience
NoRAYMOND JEFF JR L. | First Impressions
Customer did not leave a comment.Phap T. | Overall Experience
The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!CAROLINA M. | First Impressions
Buena atención y seguridad , graciasEinar C. | Overall Experience
AwesomeYOURIE J. | Overall Experience
Customer did not leave a comment.Einar C. | First Impressions
Customer did not leave a comment.TRAVIS A. | Overall Experience
Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.Michael Z. | Overall Experience
Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.DONALD H. | Overall Experience
Customer did not leave a comment.sarah m. | Overall Experience
Great staffOBEILSON M. | Overall Experience
Customer did not leave a comment.Jennifer E. | Overall Experience
Customer did not leave a comment.Pamela B. | Overall Experience
Customer did not leave a comment.Pamela H. | First Impressions
Customer did not leave a comment.Pamela B. | First Impressions
Customer did not leave a comment.SHAMEEK R. | Overall Experience
Customer did not leave a comment.Liliana B. | Overall Experience
Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.Jennifer E. | First Impressions
Customer did not leave a comment.GUINICHARD F. | First Impressions
It was a great experienceAllen H. | Overall Experience
Customer did not leave a comment.kim j. | First Impressions
I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.monique c. | First Impressions
Very good service thank you!michael l. | First Impressions
Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.PerezKaren S. | First Impressions
The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.Georges D. | Overall Experience
NaKEVIN R. | Overall Experience
I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.Tonja R. | Overall Experience
Thanks alot for the services, this allowed my journey to be very smooth & comfortable.Bernadine J. | Overall Experience
Very helpful staff. ThanksKEVIN R. | First Impressions
There were a lot of ants in the trucksusana c. | Overall Experience
facility is well managed!Jeffrey W. | Overall Experience
Great serviceWade R. | First Impressions
Nice staff. The general manager was awesomedenesia s. | First Impressions
Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!kelli f. | Overall Experience
very good and cleanPetergay G. | Overall Experience
Manager was very helpful and went above and beyond in helping to fix a bad situation.paul g. | Overall Experience
Thank youRodney L. | Overall Experience
Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficientMeghan D. | Overall Experience
thank you for all your helpjeff a. | Overall Experience
The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it awayFrank O. | Overall Experience
Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).Ashley M. | Overall Experience
Good customer serviceJOSE M. | Overall Experience
IKerry S. | Overall Experience
Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.Telice G. | Overall Experience
Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.Imogene D. | Overall Experience
Awesome service and Courteous staffIhosvany P. | Overall Experience
Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!barbara h. | Reservation
Good valuefrank g. | Overall Experience
Additional Services at this Location
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