El cliente no dejó un comentario.
tolmas N.Customer Reviews for U-Haul Moving & Storage of West Park FL
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
👍👍
Ulises A.The staff was very kind, just overworked. They could use to have more windows open so you don't have to wait 30 minutes.
Haley D.Thanks to everyone who assisted me, great service
Adriene G.When we returned our truck the young guy doing the processing told us we were under the gas amount and if we gave him cash he would fix the gas difference. I found that to be very unprofessional and not a good procedure for your business. Very shady.
Patrick M.Hard to do the entire staff were so on cue Great team The best experience ever
MARK V.I rent trailers here often. The team lately has been great. I never have to wait for trailer hook up longer then a few minutes.
Craig F.The service was excellent and. The team was very supportive when I needed to make changes.
Margarita M.Not Bad, Not Good.
Abilio D.This what not me. I'm not sure who has my information but this rental was not made by me. I contacted the store manger. I'm extremely confused.
annie O.Excellent service inside and outside very polite and very professional Will be going back to that location in the future
Sandra H.Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA B. | First ImpressionsThis was my first Uhaul experience and it was beyond expectations â€" the woman who assisted me was incredibly helpful, patient, and kind. I would absolutely recommend this location.
Deidre O.The woman at the SR7 in Pembroke Park location where I picked up my truck was beyond rude and aggressive. Will never go back to Uhaul.
Miriam T.Ninguno
lisa D.Truck was in good condition but trailer wasn't. One of the tire belts was shredded, so a U-haul associate cut the damaged part. We drove 15 miles back home to load the truck and once we placed the car on the trailer we noticed the cut strap cue not wrap one of the Tires, while the other tire barely did. We the made the decision to purchase extension straps to avoid further delays and we tied them as best we could. During our travel, the straps got loose and had to make several stops to check and readjust as we felt the jolting from towing the car, specially when crossing uneven lanes and bridges. This aspect made the trip feel unsafe and had us on our toes during the whole trip. During these unscheduled stops we noticed the back driver's side left tire was loosing pressure. We requested a roadside assistance but that would've add another 30-45 minutes to our drive, so we decided to push forward and inflate the tire as needed. A nerve wracking trip that was supposed to take 5 hours, took almost 8. To Top it all off, the 2 bags of pads/blankets we rented were wet!!!
Dagoberto V.Quick, easy process
Karen Z.Great Roger was a Big help!
Terry Y.Be less busy
RUSSELL G.Not friendly or helpful! We had paid for a dolly, hand truck and blankets…they didn't have any!
John S.to make sure thr trucks for rental are 100 percent perfect to rent them
jose C.stop reading the odometer wrong I only drive 15 miles uhaul charge me for 44 miles. Unacceptable
Rameau D.Keep doing the excellent work Guys all the management
James P.The truck was on empty. At least 1/4 of a tank should have been provided.
Antonie B.Customer service is great
Jamaal M.The staff is great,however the vehicles are crap. I had to take a truck back yesterday because it rained and the roof was leaking really bad. I also got another 15' van and the speedometer was not working and the miles did not change and the gas was wrong. The staff is great but the maintenance work is horrible. There needs to be an upgrade on vehicles they are old and of course overworked. I would still rent from this location but vehicles need to be better maintained.
Dianne R.NOTHING EVERYTHING WAS EXCELLENT
Sonya C.Booked a 6x12 closed trailer reservation for the Pines Uhaul location online. Upon arrival, I was informed that they did not have my equipment and they had no options for me. After 30 minutes working with the regional office, they found me an open trailer 20 minutes further away. After buying additional tie down rope, we were delayed by over an hour. Upon return, I was inappropriately charged for an extra day since it was turned in 45 minutes late after waiting 15 minutes to return it. After waiting again, the office was able to correct and charge me properly. Do not allow reservations to be made if you may not have the equipment or at least let people know so they have time to make another plan.
Andrew M.Excellent and friendly as always, will continue to use this location. They go out of their way for your satisfaction. Easy in and easy out no issues and the bill is exactly what it should be, no surprises. Highly recommended!
Jeffrey H.There's honestly nothing that can be done to improve the service here. Worst experience I've ever had at this company
Sean T.Excellent customer service The best of the best The managers super friendly and ready for prompt assistance
Paulo C.Unkept equipment plus I was over charged, the whole location is a scam
Robert F.The manager Roger was Very helpful and had excellent knowledge of the equipment. Great job….
Terry Y.Everything was Excellent Roger Garcia was very helpful.
Raphael G.Need more employees.
Audrey G.Nothing, staff did an awesome job!
Jamaal M.Continue doing what you do now.
JASON S.El exterior del carro estaba muy sucio
Rodrigo S.Continue to provide the great service that you already provide.
David J.I was being “helped†by an employee who said he didn't even work at that location and wouldn't move a finger to help us connect to the trailer. I had to do it myself while he is standing there looking at me and instructing me. Lady at the front desk was wonderful
MOTI M.The staff was on point, the person who rented before me left a little bit of rice and a small empty juice bottle in the back. Overall my experience with the company was nice.
basil S.Continue to maintain vehicles. Tires on truck needed tire air for tech added, but the sensor remained on.
ALLIE M.Son muy profesionales gracias
CARLOS V.The people that work there are very nice and professional.
Sandra P.Excellent service!
Raymond B.Great customer service and quick in and our experience.
Heriberto M.Jazmine, needs a bonus pay. Her customer service is superb
Katina S.Lady who helped me told me I'd be charged $19.95 flat rate along with a charge of .85 on the mile. I used the vehicle for 35 miles for 2 hours and got a charged on my credit card of $151… She told me my drop off time was 11pm, it was actually 9pm on the receipt. I dropped off the truck at 8:47pm Gas was filled up to more than what the truck what with. She said I got charged for instance and it would be refunded, which was a lie. Very bad experience
Marcos L.More employees to assist, to avoid long lines and waiting during the weekend. But the staff are super nice and friendly. Always smiling with great energy.
BLANIVA P.Customer service was Phenomenal!!!!
KENNETH P.rude staff
Idan B.The crew and staff was friendly and welcoming but the truck needs to be serviced. It has a transmission problem that affects the gas mileage and performance
bruce M.Rep. Deloris was AWESOME !!
Raymond B.Staff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien D. | First ImpressionsI have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !
Samuel I. | Overall ExperienceThe person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks
ALBERTO G. | First ImpressionsReserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn't available. I had to pay more for a larger vehicle that I did not need
Charles D. | First ImpressionsYes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL R. | Overall ExperienceIt was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just in on some weeks and you would see what I'm talking about thanks
Johnny W. | Overall ExperienceVerry excellent
Yourie Dominique J. | Overall ExperienceNo complaints or concerns-everything as advertised and attentive service.
Jonathan W. | Overall ExperienceNo
RAYMOND JEFF JR L. | First ImpressionsThe entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA M. | First ImpressionsBuena atención y seguridad , gracias
Einar C. | Overall ExperienceAwesome
YOURIE J. | Overall ExperienceQuestion for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.
Michael Z. | Overall ExperienceHad trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD H. | Overall ExperienceGreat staff
OBEILSON M. | Overall ExperienceBladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer E. | First ImpressionsIt was a great experience
Allen H. | Overall ExperienceI experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique c. | First ImpressionsVery good service thank you!
michael l. | First ImpressionsGreat Service and smiling faces willing to go above and beyond to make the customer's experience the best! Thanks to Christa and Mr B.Perez
Karen S. | First ImpressionsThe staff is nice and always willing to help. I don't know what I would've done if it wasn't for their help. Very understanding people. I will definitely rent again.
Georges D. | Overall ExperienceNa
KEVIN R. | Overall ExperienceI have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja R. | Overall ExperienceThanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine J. | Overall ExperienceVery helpful staff. Thanks
KEVIN R. | First ImpressionsThere were a lot of ants in the truck
susana c. | Overall Experiencefacility is well managed!
Jeffrey W. | Overall ExperienceGreat service
Wade R. | First ImpressionsNice staff. The general manager was awesome
denesia s. | First ImpressionsGreat location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli f. | Overall Experiencevery good and clean
Petergay G. | Overall ExperienceManager was very helpful and went above and beyond in helping to fix a bad situation.
paul g. | Overall ExperienceGracias
Rodney L. | Overall ExperienceHad a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan D. | Overall Experiencethank you for all your help
jeff a. | Overall ExperienceThe GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank O. | Overall ExperienceEveryone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley M. | Overall ExperienceGood customer service
JOSE M. | Overall ExperienceYo
Kerry S. | Overall ExperienceEveryone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice G. | Overall ExperienceYes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene D. | Overall ExperienceAwesome service and Courteous staff
Ihosvany P. | Overall ExperienceDrop off was fine it was the pick up that was awful. I've rented from u many time and this was the worst experience EVER!
barbara h. | ReservaciónGood value
frank g. | Overall Experience