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laurette R.Customer Reviews for U-Haul Moving & Storage of West Park FL
Testimonials From Recent Customers
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Staff at West Park location and on the phone were nice and really helped. There was one issue I had which I noticed one day when accessing the U-Box. The staff did not put a tarp on the outside of the U-Box the first day it was on-site. This caused some rain water to penetrate the container. Luckily, only one box was effected and the contents were not damaged. Also, the entire process online was messy. Constantly, the wrong status of the order from drop-off by the movers to shipping of the U-Box were inaccurate. I had to call several times to make sure the process was moving smoothly and to find out the location of the U-Box. The customer facing side of the website needs to be addressed to fix issues with lack of accurate status.
Random L.I did self drop off and nobody was there.
Brenden T.When picking up my rental at scheduled time my confirmed rental of a 20' truck was not at location. They left me standing there waiting for manager to come inside with no care to go get the manager as I was on a schedule with movers arriving. When manager came in nobody apologized for the problem basically acting as though it wasn't there problem. I understand they couldn't control that I was sent there but an apology for the inconvenience would have been nice. Then when they gave me a larger truck which I absolutely opposed but had no choice. They didn't walk me to truck just told me to turn down the block and it was down one of the alley ways. I was appalled at this customer service. I also was not told a link would be sent to me to upload pictures of damage to truck and gas guage so by the time I saw it it was expired
Kelly H.Very helpful at the counter where you pay/pick up the keys. The truck was pretty nice, very clean on the inside, cold AC the whole 12 hour trip, no problems at all. Definitely recommend this location!
Daniel M.The young lady who assist me had very good customer service skills. She was very friendly and well organized
SHONDA H. | First ImpressionsThe employees were very rude when i dropped off the truck. I picked up the truck at 6a empty. The app said to take a photo of the level of gas, noted it was empty. The app said bring it back at the same level, so I did. The rude employee said whe was chatging me to fill the gas tank to 1/3, pointing out the contract says I'll be charged gas if it's not one third when I drop it off. I told her it was empty and the app said to bring it back empty. She said Sir, you are talking to a human now, not a computer. You have fill it to one third or we will charge you to fill it for you." I would like executive management to look into this and get back to me.
Chris B.The store manager is a really a great person. He made sure our moving was stress free. The staff in a whole work well together as a team. 100% satisfied. Gracias.
Eureka G.I call this place in many times and put me on hold all the time finally when I got the truck it was a homeless guy sleeping inside of the truck I don't report this to anyone because I was in hurry
Carlos R.ok
alfredo C.The girl has been so weird.no customer service.not someone who's supposed to be on this business.
Wilner S.You don't have a choice as far as recommending a location. They send you wherever the equipment is. I traveled 30 miles for a 5'x9' ramp trailer.
Joseph G.the address is so far from everything. The people are kind and proactive.
TATIANA E.Great experience awesome service in and out!!!!!!!
Matese B.I wish there were more employees inside to assist with the rentals. It seemed to be short staffed inside.
Charles S.Very friendly staff.
Jareim J.Don't overbook and overcharge!!
Nancy F.Everything was good 👍
Roberto O.More lines, less waiting.
Dorothy F.Roger, the manager was very helpful and kind. He made my check in experience smooth and easy.
Bridgette Y.There was an overall lack of clarity in the process. I ordered supplies, but the original branch didn't have any. I was referred to this branch and still there were no supplies. Which worked out fine, since I boked a moving crew through UHaul and they brought their own supplies. Which makes me wonder, why UHaul let me order supplies in the first place if I already booked movers!? The Customer service at the reservation desk at this location, was amazing. They were patient and caring and went above and beyond to take care of my needs!
Dov L.My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something
DRENESHIA B. | Overall ExperienceDon't lie on the gas gauge and try to charge me for not returning it with the same amount of gas I received it with when I had the pictures to prove I did.
Joseph R.Excellent and fast attention
Daniel A.My only complaint was the smell of cigarette
Eustace F.What an amazing staff!
Costello P.My experience was pleasant and the attendant where very professional and fast.
Rickey W.Need better customer service.
Sean M.The employees tried to scam me. One person lied on me they reported the truck stolen even though I was paying for it. They charged more money than I was suppose to be charged. Overall unprofessional and I will be making a report with the BBB.
Darnell T.In the 5 min car ride to my condo I killed 5 roaches. During the transport of furniture there were more roaches. Easily could have caused an accident
Donata J.Good & fast service
gregorio L.Hello the truck needs service it ran very bad I informed the office bit they will not exchange it .I will never go back again nor tell anyone about that location it's horrible and poor customer service
Andrea H.I can't believe 15 miles made the price jump like that- all those hidden fees……. Round trip all together 15 miles,,,,, Do better U-Haul
CLAUDE J.Location was in a completely different area. Was led to an area that did not have a uhaul store and had to call the store for directions which was located in a completely different area in the opposite direction. The address I was provided was 6734 stirling rd Hollywood Fl 33024 was located near dealerships and the address I was given by the actual store was not and I had to go in the opposite direction.
David T.The girls at this location are drill sargeants from the army, no smile too freaking serious and with long faces,
Edwin C.You need to have more than one person working. The woman was all by herself with a long line of people. The phone was ringing and while she was able to answer the call she would place them on hold and never pick it back up again. The staff while friendly was placed in unfair positions as they needed help.
Marlene M.A+++++++
Evenson W.Payment information/ proof/ invoice needs to be sent. Otherwise, very good service, and very fast transport. Money well spent.
Laura G.Nothing at all every thing was awesome
Gwendolyn M.The best service ever
Ari W.Everything was great with the location and the Cargo Van BUT, I initially made my reservation at another location, and they forget to put the keys in the locker. I waste a lot of time
Luis F.Customer service was professional very helpful and tenant at the local branch.
Alfred J.When I pick up the trailer it was extremely difficult to operate because the handle to lower and raise the car trailer was not properly lubricated due to lack of maintenance.
Katia C.The location is good, with easy access and plenty of space. The staff tried to be helpful but many were not very professional. There was quite a bit of inappropriate conversation and bickering between the staff.
Miguel C.horrible customer service at the begging had lady on the phone while helping me.
OSCAR V.👍👍
Ulises A.The staff was very kind, just overworked. They could use to have more windows open so you don't have to wait 30 minutes.
Haley D.Thanks to everyone who assisted me, great service
Adriene G.When we returned our truck the young guy doing the processing told us we were under the gas amount and if we gave him cash he would fix the gas difference. I found that to be very unprofessional and not a good procedure for your business. Very shady.
Patrick M.Hard to do the entire staff were so on cue Great team The best experience ever
MARK V.Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA B. | First ImpressionsStaff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien D. | First ImpressionsI have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !
Samuel I. | Overall ExperienceThe person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks
ALBERTO G. | First ImpressionsReserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn't available. I had to pay more for a larger vehicle that I did not need
Charles D. | First ImpressionsYes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL R. | Overall ExperienceIt was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just in on some weeks and you would see what I'm talking about thanks
Johnny W. | Overall ExperienceVerry excellent
Yourie Dominique J. | Overall ExperienceNo complaints or concerns-everything as advertised and attentive service.
Jonathan W. | Overall ExperienceNo
RAYMOND JEFF JR L. | First ImpressionsThe entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA M. | First ImpressionsBuena atención y seguridad , gracias
Einar C. | Overall ExperienceAwesome
YOURIE J. | Overall ExperienceQuestion for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.
Michael Z. | Overall ExperienceHad trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD H. | Overall ExperienceGreat staff
OBEILSON M. | Overall ExperienceBladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer E. | First ImpressionsIt was a great experience
Allen H. | Overall ExperienceI experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique c. | First ImpressionsVery good service thank you!
michael l. | First ImpressionsGreat Service and smiling faces willing to go above and beyond to make the customer's experience the best! Thanks to Christa and Mr B.Perez
Karen S. | First ImpressionsThe staff is nice and always willing to help. I don't know what I would've done if it wasn't for their help. Very understanding people. I will definitely rent again.
Georges D. | Overall ExperienceNa
KEVIN R. | Overall ExperienceI have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja R. | Overall ExperienceThanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine J. | Overall ExperienceVery helpful staff. Thanks
KEVIN R. | First ImpressionsThere were a lot of ants in the truck
susana c. | Overall Experiencefacility is well managed!
Jeffrey W. | Overall ExperienceGreat service
Wade R. | First ImpressionsNice staff. The general manager was awesome
denesia s. | First ImpressionsGreat location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli f. | Overall Experiencevery good and clean
Petergay G. | Overall ExperienceManager was very helpful and went above and beyond in helping to fix a bad situation.
paul g. | Overall ExperienceGracias
Rodney L. | Overall ExperienceHad a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan D. | Overall Experiencethank you for all your help
jeff a. | Overall ExperienceThe GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank O. | Overall ExperienceEveryone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley M. | Overall ExperienceGood customer service
JOSE M. | Overall ExperienceYo
Kerry S. | Overall ExperienceEveryone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice G. | Overall ExperienceYes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene D. | Overall ExperienceAwesome service and Courteous staff
Ihosvany P. | Overall ExperienceDrop off was fine it was the pick up that was awful. I've rented from u many time and this was the worst experience EVER!
barbara h. | ReservaciónGood value
frank g. | Overall Experience