Comentarios del cliente para U-Haul Moving & Storage of West Park FL

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of West Park FL

Grado total:

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Patricia B. en

Grado:

Employees in both locations were nice but seemed to be struggling with conditions they were working under. No one should be reprimanded but you could see they wanted to be helpful but were drained somehow.

LESLIE S. en

Grado:

El cliente no dejó un comentario.

Dharamdeo P. en

Grado:

To whom it may concern, I had a pleasant and very unpleasant experience with using the UHaul services. The pickup location was very good and everything was smooth. I went to deliver the truck yesterday Thursday afternoon at the drop off location at 1300 SW 27th Avenue In Ocala at the Self Storage place and I was treated very badly. I walked in and explained to a lady by the name of Judy there that I was dropping off the truck. She goes to check and she tells me they don’t have me in their system to drop off the truck. So she calls someone on the phone I think may have been the owner or manager. She explains to her over the phone how to search the computer to pull up my information which took a while and she finally got it up and she tells me she still can not take the truck in. I asked why and she said that I have to take it to another location that they can’t take it and I explained to her that’s the location on my contract and I am trying to leave to come back to West Park where I reside in which is 4 1/2 hour drive back. She says she can’t help me and she stayed on the phone with either the manager/ owner. I decided to call the West Park location and explained to a lady working there what had happened and she checked and sure enough I am suppose to be droppping the truck off at the location where I was at. She also told me I could come back at 6 pm and just leave the keys at the drop box. I told her i am trying to leave and go home. It was a rough day raining all day, I was stuck in traffic on my way up for 2 hours, I was cold and wet, and I just was trying to drop off the truck since I was finished with it. I told the lady at the west park after she suggested I bring the truck back to west park it was a far drive back and to put more gas was not easy. So she said I could just leave the truck there and leave the keys in the ignition. I went inside and told Judy that I will be be leaving the truck there and she was saying that I have to take it to some different location and they were waiting for me there. Then I explained to her that this is my drop off location and I would be leaving the vehicle there. She said she don’t care and do what I want to do. She seemed very racist but in a polite way from what I experienced. It was just as simple as dropping off this truck and she gave me such a hard and difficult time. I asked her her name and she said Judy but with a displeasured face and attitude. I left and came this morning to the west park location to make sure the truck was checked in and there were no issues and they said everything was fine. Dharamdeo Puran (305) 970-3813

Jan M. en

Grado:

While I was happy with the service at this location, my reservation was for another location, and when I got there, no one was there, and when I called the number on the door, the guy said they were not operating any longer. Then, I waited on hold with U_Haul for 20 minutes before I was re-directed to a new location. This put my move back considerably, and I should have been contacted prior to pick-up date to be told that there was an alternate pick-up site. Also, by having to travel so much further to get the truck, it increased my overall miles for the day, for which I was charged. I tried really hard when making the reservation to pick a location halfway between my home and my new location, to minimize miles.

Pedro S. en

Grado:

El cliente no dejó un comentario.

Renee B. en

Grado:

El cliente no dejó un comentario.

Wendy F. en

Grado:

El cliente no dejó un comentario.

DAVE R. en

Grado:

El cliente no dejó un comentario.

AMANDA D. en

Grado:

This had nothing to do with the location we got the truck from but of the experiences beforehand. I hope this is a good place to write this review considering no one with phone support would take down notes on the many issues that occurred leading up to my move. My company reserved the truck for me no problem online. Later I realized I needed a larger truck so the paid for the upgrade. When I looked online to confirm I saw that it needed me to drop off far from my final destination, so I called and they were unable to help me through support because it was a corporate account but then the corporate account system was also unable to assist with this issue. I was told UHaul would call me a few days before pick up to confirm all the details. The next contact I got was from a woman in the Pine Island (Davie) location who I wish I remembered the name of. She told me that I should have never been able to reserve a truck of that size since they do not have them at their location (rather rudely too.) At this point she told me I could have the size up for no additional fee. When I went online to confirm her changes I saw that she also changed the location to very far from my preference, adding time to my trip. When I called back to Pine Island she had a bigger attitude when I asked about the location change, was no assistance then I called support again where they could also not help. At this point my company went through their UHaul corporate contact for help fixing the issues at hand. They got us to a location in Weston, on the morning of the reservation the location again changed and then the new location was CLOSED. I then had to call my corporate HR manager to have her call UHaul Corporate contact to try to find us a location, to when we had to drive an hour out of our way (each way) to just pick up the truck before our move. UHaul has not been helpful in this issue at all and does not want to remedy all of the inconveniences for the 6+ hours of phone calls and 2+ hours lost during our move. On the other hand, the West Park location was nice to us during this time and was able to give us a small credit for all of the issues we experienced.

Carlos C. en

Grado:

The staff are very nice since I did everything online before hand the young girl who helped me made it easy for me to get my truck. The guy who helped me get my truck walked around with me to see any damages. The guy who took the truck back was very professional and nice overall everyone at that location are the best.

Eric G. en

Grado:

El cliente no dejó un comentario.

COLLETTE M. en

Grado:

The worst serivice of my entire life. I waited over 2 hours for toad side assistance to come an unlock the van to get my keys out, I WILL NEVER TEMT FROM UHAUL EVER AGAIN. THE SERVICE WAS SO HORRIBLE THAT I SJOULD BE GIVEN A REFUND.

Mariano R E. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

Keep bladimir forever and all is good,ty.

marc g. en

Grado:

Faster return process, they quick to sell something but not as quick for the return

JEFF M. en

Grado:

Nothing, your manager has done it all. Everything is perfect

Mary S. en

Grado:

This is the BEST location that I have ever been to, including Budget Truck Rentals. Very clean and organized. Very friendly knowledgeable staff. Very fast and efficient service. I would not hesitate to recommend this location.

Frandy A. en

Grado:

Staff was very rude during checking..... that was my worst experience renting from U-Haul

Amos R. en

Grado:

I have brunette from this location in the past and each time they have the equipment needed to take care of the job. The manager was available and was very customer service oriented.

sally p. en

Grado:

El cliente no dejó un comentario.

Jaime C. en

Grado:

the clerk at the counter was on her cell phone and was very short and not helpful to my worker when he arrived. I had requested that the charge be put on my corporate credit card however they charged my workers personal card for the rental. bad experience.

Wade R. en

Grado:

Great service

Daniel J. en

Grado:

Make your prices more competitive.

Griseldina H. en

Grado:

El cliente no dejó un comentario.

jorge I. en

Grado:

El cliente no dejó un comentario.

Sonia H. en

Grado:

El cliente no dejó un comentario.

Christopher R. en

Grado:

I only rented on truck but you charged me an additional 98.89 for what exactly I would like to know. Please refund me my money immediately

Marshae J. en

Grado:

Nothing Customer Service At THIS LOCATION Was Great ! They Made It Very &’ Simple To Drop The U-Haul Off After Hours

felix c. en

Grado:

El cliente no dejó un comentario.

SERGIO R. en

Grado:

This location was normal. But I have a general complain about UHAUL I reserved a trick in north miami beach, so you changed me to another location an another time. I went late to the place and nobody shows up, So I had a really bad day with people waiting for me, I had already paid. So I went to this place 2033 S State Rd 7 in order to get a new reservation. I want my money back for the first reservation.

Tangalia W. en

Grado:

El cliente no dejó un comentario.

KENITH C. en

Grado:

El cliente no dejó un comentario.

Javonn B. en

Grado:

El cliente no dejó un comentario.

Mariano A. en

Grado:

El cliente no dejó un comentario.

Tawanda S. en

Grado:

Return svs could be better

Clarence W. en

Grado:

El cliente no dejó un comentario.

Jazmine T. en

Grado:

El cliente no dejó un comentario.

Peters M. en

Grado:

None

Casandra M. en

Grado:

El cliente no dejó un comentario.

Samantha C. en

Grado:

El cliente no dejó un comentario.

Creed C. en

Grado:

The guys who help out in the yard area were Great!!!. Both on pick up and return, they were very friendly & helpful. They were both very busy, but I felt I mattered.

Steevens S. en

Grado:

El cliente no dejó un comentario.

Christopher R. en

Grado:

El cliente no dejó un comentario.

anibal b. en

Grado:

El cliente no dejó un comentario.

JC R. en

Grado:

Have more than one person working the counter on a weekend and more than one person getting the trucks. Waiting nearly 90 minutes for the whole process while I had a reservation was unacceptable.

Matthew E. en

Grado:

El cliente no dejó un comentario.

claudine t. en

Grado:

Good customer service

Sharron B. en

Grado:

I waited an hour in line. Have more representatives.

denesia s. en

Grado:

Nice staff. The general manager was awesome

LUIS T. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

The web interface for the employees needs to be fixed. I had made a reservation and when the employee tried completing it there was some error and he had to start the whole thing over again. It might even be as simple as changing browsers, because internet explorer is very antiquated and very buggy.

Sharon B. en

Grado:

El cliente no dejó un comentario.

ALVIN K. en

Grado:

Hire better employees with good customer relations skills. I had to deal with U-Haul representatives who didn't care, and an outside attendant who was confrontational and unwilling to help. It was the worst experience I've ever had at a company and I'm a repeat customer. Major changes have to take place at this location. I'm definitely not going back to this location if I can help it

JUAN A. en

Grado:

I did the mobile pick up, which I think it's a very good idea, and feature. I liked that option a lot. The staff that is usually walking around (not at the counter) were very friendly and helpful.

kirk f. en

Grado:

El cliente no dejó un comentario.

kelli f. en

Grado:

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

kareem v. en

Grado:

Great service. Pulled in no reservations and left in 15mn

Maria V. en

Grado:

The day I went there to pick up a truck and dolly for me to move I had some questions that the girl in one of the front desks could not answer, so she call the Manager of the store. I think his name was Vladimir Perez, this guy is the most rude person I`ve ever met besides his careless look. He was around and around my question several times without explain to me directly what I needed to know. Then when I keep asking for him to be more specific and direct he simply said NO and walk away.

Sonia G. en

Grado:

Maintaining you great customer service

shanna l. en

Grado:

Excellent service

Tony S. en

Grado:

El cliente no dejó un comentario.

Ismatillo N. en

Grado:

El cliente no dejó un comentario.

Joshua P. en

Grado:

Great customer service fast and efficient

JUAN C. en

Grado:

read comments for pick up. I put everything that applies to both places in there.

Jenny R. en

Grado:

El cliente no dejó un comentario.

Carmen P. en

Grado:

SunPass should be included in all the trucks. Its a nightmare being charged after you have used and returned the truck. This is not a good service for any customer.

Jean T. en

Grado:

The staff was very polite.

Mark P. en

Grado:

El cliente no dejó un comentario.

Jean R. en

Grado:

The trucks stink. The check-in is very slow, apparently some of your employees do not know how to use the complex computer system for check-in, particularly if one has made a website reservation... I then had to wait for about 35 minutes in a line to get the truck... Your employees don't give a penny for customers.

Blithe W. en

Grado:

El cliente no dejó un comentario.

Chanelle B. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

The vehicles could be cleaner. The Vehicles could be updated with Backup cameras. Customer service could also be better. The attendant whose job it was to retrieve the vehicle what's not communicative.

Oscar G. en

Grado:

I was mistreated simply for being Latino and not speaking good English, they made me feel worse for men, if I were the owner none including the manager will work in such a dignified place and full of benefits for their workers

mustapha a. en

Grado:

The lady was so nice

Victor L. en

Grado:

Agent was very rude, on the phone, conversation across with other employees, asked for hand truck for my move she said it was in the back of the truck got to the pick up site not there waste of time. Truck poorly maintain had to start jump twice advised maintenance guy said “oh you rented for two days and I’m only charging you for 1 day”. Fact only rented for 24 hours!! Took it back went to front desk and again same agent rude and send me away! Been in better custumer oriented Uhauls always rented, but this one will for sure will no longer use Uhaul.

Isaac L. en

Grado:

Well organized Staff,, professional service @ arrival and return. Vladimir saw my rental thru Ty with all your help! will only refer & rent from your location in future

VALERIE DENISE S. en

Grado:

El cliente no dejó un comentario.

Raymond M. en

Grado:

Great customer service. Thank all of them for making everything easy and fast, so I could be on my way. Thank you

Arael V. en

Grado:

New management

PATRICIA M. en

Grado:

The women there was rude had an attitude, was in helpful as if I was interrupting a person phone call and it was a bother to get up off her butt to assist in any way.

ANDRES S. en

Grado:

Customer service was terrible I arrive the first time to rent a trailer at 7 AM I had an appointment I could not get anyone to help me , employees were not around. manager was useless and smelt like he had alcohol in his breath very bad experience no one takes their job serious at this location.

Rogellio A. en

Grado:

El cliente no dejó un comentario.

shanna l. en

Grado:

El cliente no dejó un comentario.

Eddie P. en

Grado:

I suggest that the customer please check your reservation, especially if it was made from the 800 number. At the actual location - everything was peachy.

David S. en

Grado:

Have the manager care about it’s customers

MARCELA O. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

veronica m. en

Grado:

good manager

Tyler D. en

Grado:

My truck broke down in the middle of the road. I had to wait an hour for roadside and several hours for him to repair the truck. I do not blame roadside at all, I blame the location that rented me the truck without testing the alternator which caused my truck to break down with my belongings loaded into it. Had I not said anything they still would've charged me the entire rental fee and I still ended up paying, albeit a lower rate.

NELSON R. en

Grado:

El cliente no dejó un comentario.

Salomon P. en

Grado:

EXCELENTE SERVBICIO Y FACIL DE LLEGAR

KENITH C. en

Grado:

El cliente no dejó un comentario.

dwayne s. en

Grado:

El cliente no dejó un comentario.

Petergay G. en

Grado:

very good and clean

benny c. en

Grado:

El cliente no dejó un comentario.

tania j. en

Grado:

El cliente no dejó un comentario.

Nancy F. en

Grado:

Customer service was slow I couldn’t wait for my receipt and the CSR was on her cell phone.

howard c. en

Grado:

I had a big argument with one of your employees, Aiyanna. I disputed the $17.00 fuel charge and she would issue me a credit. What a terrible person. Also, the 26' foot truck had a brake problem. I had to turn off the truck at every stoplight to get eliminate the beeping sound to turn off. Howard Carmel

ALBERTO A. en

Grado:

Fast and really great service

paul g. en

Grado:

Manager was very helpful and went above and beyond in helping to fix a bad situation.

paul g. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

Nothing needs improvement .your manager bladamir has already improved everything and thats why i go there. Look at my rentals i used to rent from the other location he was at, now i go to this one because he is sharp fast and proffesional and treats everyone great Ty for a great experience at uhaul.????????????????????

Audrey D. en

Grado:

El cliente no dejó un comentario.

HEURTZ L. en

Grado:

The van smells like smoke but there's stickers saying no smoking

Wayne D. en

Grado:

El cliente no dejó un comentario.

cheryl c. en

Grado:

El cliente no dejó un comentario.

Anthony M. en

Grado:

The counter agent didn't know how to carry out procedure in order for me to get my rental which i Han already made reservation online weeks earlier then the trailer i order was not on hand and to take a smaller trailer which had bad tires it bounce real bad even at going at low mph i got a terrible headache from all that bouncing

Gerald B. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

El cliente no dejó un comentario.

claudia f. en

Grado:

Excelente atencion y servicio muy recomendable

Sidique M. en

Grado:

The new manager is a hard working u haul employee

Jeff M. en

Grado:

Clone your manager bladamir, u need more of him. Alrhough the girl that was at the counter was also great, she knows evetyhing too. Bladamir is probably training them all. Great experience as always. Ty

MARC ANTOINE A. en

Grado:

El cliente no dejó un comentario.

khaymanie c. en

Grado:

Better organization skills at this location. Not only did I have to wait in line for more than 45 minutes, someone gave my truck to another customer even though I had already reserved this truck 2 days before and was assured the truck is waiting for me. The only nice thing that came out of this was that the manager was able to let me leave and he later brought a truck to my home so I can proceed to move.

FERNANDO L. en

Grado:

Waiting time too long truck was dirty

calvin y. en

Grado:

El cliente no dejó un comentario.

JOY A. en

Grado:

The truck brakes was soft, and while preparing to back the truck up to up load the truck, the truck go in reverse we were stuck about 15 minutes blocking the road, and I could not get any one on the phone, I had to turn off the truck several times to try to get it to go in to reverse.

brianna o. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

Diane J. en

Grado:

I made an 8am appointment online and two employees called me to confirm appointment. When I arrived at the location for service I was told my appointment was for 2:30 pm although my email stated 8 am. I left my vehicle at location at 8 am and it was not ready until almost 3pm. I found the location to be unorganized. I called various times to check to see if vehicle waa ready throughout the day and was placed on hold each time for more than 15 minutes.

gary e. en

Grado:

4 wheel open trailer with drop down rear gate. should have had a end that was pointed for easy loading of heavy wheeled equipment however ours had been repaired with a half pipe top which defeated the purpose of the trailer that was needed requiring more help and expensive and time.

WALTER A. en

Grado:

Muy mal servicio dan ahí ,lo hacen esperar demasiado ,una hora me tuvieron esperando ,yo había reservado un trailer .Los empleados son muy lentos

CARLOS M. en

Grado:

All is perfect..

felix r. en

Grado:

Muy lenta la atención al cliente se forman largas filas y se pierde mucho el tiempo en el mostrador la entrega es rapida

pauline l. en

Grado:

The manager and installer were extremely polite and helpful

Paulo F. en

Grado:

Have a new flote of truck and clean with good smells

Virginia S. en

Grado:

El cliente no dejó un comentario.

ANGEL U. en

Grado:

Awesome experience

Gilberto A. en

Grado:

El cliente no dejó un comentario.

George M. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

No dolly in the truck no blankets. Paperwork not correct. New guy needs training

Rodney L. en

Grado:

Thank you

Davina N. en

Grado:

El cliente no dejó un comentario.

Jose F. en

Grado:

Make sure the drop off location is safe and not in a hidden place in the middle of no where if it's in the middle of the night.

Robin H. en

Grado:

I have never used a truck to move. It was a very easy experience to rent it, pick it up and drop it back off. Everything went off without a problem.

Amilio N. en

Grado:

El cliente no dejó un comentario.

Benquik C. en

Grado:

Great service but killed me on the miles at the end.

Gabriel A. en

Grado:

El cliente no dejó un comentario.

Fernella A. en

Grado:

Quick checkout for such a busy location.

michelle W. en

Grado:

Quick check out. Friendly staff

Ethier M. en

Grado:

El cliente no dejó un comentario.

peter f. en

Grado:

El cliente no dejó un comentario.

Jerry J. en

Grado:

El cliente no dejó un comentario.

Levensaint P. en

Grado:

El cliente no dejó un comentario.

WILLIE JAMES M. en

Grado:

hire customer oriented personnel. The Manager ignored several customers when it was time to pick-up the vehicle outside he finish with a Spanish speaking customer walked past three customers disappeared an never return. One of the counter personnel after 25 minutes came out to assist us. That was not only rude but unprofessional

Meghan D. en

Grado:

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Rena R. en

Grado:

Lesly so great and customer friendly.

Mercilia A. en

Grado:

Aiyanna James she was rude and fiesty even though i was calmed i ask her if she was haven't a bad day her reply was no and i ask her y is she so fiesty she said that's just her leslie Adams didnt set any example at her they have poor customer skills

DOR B. en

Grado:

Didn’t help . Will never comeback again

Carlos G. en

Grado:

El cliente no dejó un comentario.

Luis T. en

Grado:

Assistance is disappointing. Lack of courtesy.

Ingrid A. en

Grado:

They are doing a good job. Very punctual and professional.

Patrick B. en

Grado:

Overall a pleasant experience. No hassles and great price. Well run location.

Kenneth B. en

Grado:

El cliente no dejó un comentario.

Amanda R. en

Grado:

Very pleasant staff - helpful and courteous.

Victor D A. en

Grado:

El cliente no dejó un comentario.

VADIM D. en

Grado:

El cliente no dejó un comentario.

Yasel R. en

Grado:

El cliente no dejó un comentario.

Jacques C. en

Grado:

El cliente no dejó un comentario.

Karen R. en

Grado:

Trailer was extremely rusty and door was very hard to open or close and they refused to let me use one of the many perfect trailers parked in a row right next to the one they forced me to take!!!

Harold S. en

Grado:

El cliente no dejó un comentario.

Omar J. en

Grado:

El cliente no dejó un comentario.

cynthia o. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

El cliente no dejó un comentario.

Todd H. en

Grado:

El cliente no dejó un comentario.

Imtiaz B. en

Grado:

El cliente no dejó un comentario.

alphia p. en

Grado:

El cliente no dejó un comentario.

Alvera H. en

Grado:

continued great customer care.

Sonia H. en

Grado:

El cliente no dejó un comentario.

BRIAN H. en

Grado:

Real deal.

sabrina w. en

Grado:

For the young lady Ayanna not to tell the customer how many miles it takes to get to your destination and it was absolutely wrong

Edwin B. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Fast and efficient

Sonia H. en

Grado:

El cliente no dejó un comentario.

JOHN V. en

Grado:

At signing of contract when picking up vehicle, educate customer on policy of miles over a limit and the financial impact if you find that you have to extend the time period use of equipment due to unforeseen circumstances.

Nadine S. en

Grado:

El cliente no dejó un comentario.

RAFAEL M. en

Grado:

El cliente no dejó un comentario.

veronica r. en

Grado:

El cliente no dejó un comentario.

Mariela S. en

Grado:

Offer a better customer service in the front the girl was rude .

Todd H. en

Grado:

El cliente no dejó un comentario.

Devin H. en

Grado:

Service was prompt and swift, and customer service top notch stay a long distance away from location, but i will always bypass other moving truck rentals to get service from this location

NISAN S. en

Grado:

El cliente no dejó un comentario.

Julio B. en

Grado:

The staff was professional and friendly. Leslie and the others were very courteous. I couldn't see the other name tags, but they were very nice.

jeff a. en

Grado:

thank you for all your help

Frank O. en

Grado:

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Ashley M. en

Grado:

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

JOSE M. en

Grado:

Good customer service

Kerry S. en

Grado:

I

Telice G. en

Grado:

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Imogene D. en

Grado:

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Ihosvany P. en

Grado:

Awesome service and Courteous staff

barbara h. en

Grado:

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

frank g. en

Grado:

Good value