Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

Rating:

5.0

Great service and personnel.

Rating:

5.0

Great and Excellant Service, Very friendly and respectable staff!

Rating:

4.0

Just keep on being nice and making sure we are taking care of

Rating:

3.0

Tell your people to clean themselves up.

Rating:

5.0

Excelente employees grate service

Rating:

5.0

Just would like to say thank you to the whole team at uhaul especially the general manager Debbie she is a very sweet lady thank you sincerely Robert Quarker

Rating:

5.0

No comments at this time.

Rating:

5.0

Execellent Service

Rating:

5.0

Every thing at this facility was great clean and the security system is nice knowing your items will be safe

Rating:

5.0

💯👍

Rating:

3.0

Communicate any foreseen issues prior to pickup.

Rating:

3.0

When we got our U-Haul no one came out with us to check it in and when we got in nobody had vacuumed it out so there was things on the floor around the seats and stuff like that but it was cleaning up we could ride in it and we did I suggest that the person at U-Haul and the person renting see the truck together because we clean the truck out when we left it it's nice for the next person that's my only dissatisfaction other than that it was amazing

Rating:

5.0

Thanks for your help Tim Glod Bless stay safe

Rating:

5.0

Very helpful with a difficult situation involving Mother in Law who has been diagnosed with early dementia.

Rating:

5.0

Mary was help ful, polite and professional. I would go back

Rating:

5.0

Thanks

Rating:

3.0

Fix the app so it doesn't lag and freeze during equipment return after hours and set up auto payment returns for deposits

Rating:

5.0

The lady that met me there was extremely helpful and went out of her way to try to find me what I was looking for. Did an amazing job and should be promoted…

Rating:

5.0

Thank you so much to everyone at Uhaul! I truly appreciate everyone that helped us get through our move. Have a beautiful day!

Rating:

5.0

Even that they were working on New Years Day, the customer representative was one of the most friendly and knowledgeable young man. Always great service and equipment at this location.

Rating:

5.0

Very clean place would use it again Thanks again for your help wish everybody there Happy new year God Bless everybody there

Rating:

5.0

Great service, easy access.

Rating:

5.0

The only issue was they forgot to check the trailer in when I returned it.

Rating:

5.0

Awesome service nothing needs to change

Rating:

3.0

Didn’t have pods, damaged pods, lost full day of loading. Jessica in Odessa was great, she did what she could. When pods were delivered they were nearly 2 hours late on my window. Odessa isn’t set up properly to help people. I lost more money using your company then is I hauled it myself in a Penske truck. Wasn’t even convenient this time. Probably won’t use pods again let alone U-Haul. Been a long time customer but not getting my promised refund has left a sour taste in my mouth. I have texts to prove I’m supposed to have it, hasn’t ever come in. Also tried to charge me for an extra pod. I have 2 different contracts apparently and trying to get another $3800 when I’ve already paid $3900. In fact I’m done and my online review will provide those texts, emails and promises that haven’t been fulfilled.

Rating:

5.0

Mary L was more than helpful and very accommodating! I will be coming back with any other storage or trailer needs. She was helpful from start to finish. Even though I made 3 separate complicated orders she got it done and was very friendly and knowledgable the whole time.

Rating:

3.0

Next time a customer want to u

Rating:

4.0

There was a delay in receiving my box but two employees in particular named Rusty and Whitney were amazing and took actions to assist me and communicated well and kept me posted. They helped resolve all issues and my belongings arrived with no damages. They made me feel like a valued customer.

Rating:

5.0

Nothing! Check-in was quick and easy! Our representative was friendly and we were out in less than 10 minutes. When we returned the equipment, one again, the staff member was friendly, unhooked the trailer and off we went.

Rating:

5.0

Hopefully smaler and cheaper space 4x4 not 5x5

Rating:

5.0

Todo muy bien

Rating:

5.0

Employees were very helpful in assisting me with my needs!

Rating:

2.0

Definitely not have a uhaul person make you pay with cash app

Rating:

3.0

Making sure that you listen to the customer. They had to try two trailers and I still went home in the dark with only brake lights working ... I told the guy hooking, that he had to push the adapter in really good and when the lights weren't working, I asked if he did and he said yeah and that I must just have an issue with my car. I towed my trailer home, got home and my husband, pushed it in correctly and I had lights ... Amazing how it would have worked had you actually listened to the customer. Drop-off was easy and the man helping me was very polite.

Rating:

5.0

The early crew exceptional.

Rating:

1.0

When I first arrived I was told the truck was not available. So they picked out a 10 ft box truck, I saw them messing with the wiring so I figured there was a jack in the box basically across the street. Got food came back and after feeling comfortable in my car took a 15 min nap woke up and they were still playing with the truck trailer combination. Went back to playing on my phone. After 2 hours the mechanic comes over and says they said they couldn't find you so they canceled and refunded your reservation..wtf.it was a very rude woman named Jackie, I told her how could you not find me, you never even tried to call me! She was like whatever. Iwas livid. Now i had to wait another hour and 15 minutes, what I was supposed to do was rescue my broken down charger off the side of the freeway., a busy freeway in odesssa oilfield traffic. Now that my rental had been delayed, I no longer had a helper to help and now it was getting dark and cold, did I mention I now have to load this car by myself, a non running vehicle in the dark, cold side of the freeway.. I had to call and extend my rental, and I believe I was o er charged anyway. The customer service rep said to report the lady when you asked for feedback, I'd not want her terminated but she could have alled my phone and asked me what we could do about it. That was messed up! Would I recommend uhaul no, and for sure not that ride share after hours, I was overcharged, and left to do a 2 man job by myself on the side of the freeway, so as for now, horrible experience.

Rating:

5.0

Thanks to all the staff, will be returning.

Rating:

5.0

Excellent customer service.

Rating:

1.0

I requested a trailer and utility dolly on Wednesday. When I went to pick it up at my scheduled time on Saturday, they did not have my trailer or my utility dolly. I ended up with a smaller trailer and regular dolly, which caused extra trips to move. Y’all could improve by checking the day before to ensure you have the proper equipment for your customers.

Rating:

4.0

Storage units we were transfer to was taken by another tenant so we could not move in for my prior storage unit which was smaller to the bigger one 10 x 20

Rating:

5.0

Geoffrey is the man!!!!!!!!! Give him a raise already!!!!!!!

Rating:

5.0

The ladies there were very helpful and polite, thank you

Rating:

5.0

Very good service and good store hours

Rating:

5.0

I see nothing that needs to be improved.

Rating:

5.0

everything was clean when I picked it up

Rating:

5.0

VERY HAPPY WITH THE STAFF,PRICE'S,& STORAGE SPACE'S.....

Rating:

5.0

Thank you everything was good

Rating:

1.0

They were rude nasty and wouldn't answer my questions

Rating:

5.0

Very friendly service on pick up and return. The mileage is a little pricey but didn't use as much gas as I thought it would.

Rating:

5.0

Throughly inspect the moving parts of trailers (tires) and don’t wait until it comes apart during use. Tires do show signs of neglect (dry rot) if not properly serviced.

Rating:

2.0

Possibly have a sign that’s visible saying. We are outside touching up U-Hauls. Please call ### ### ### if service is needed. Thanks Again Your friendly U-Haul Associate

Rating:

1.0

I was promised an extra day no charge and it was a lie so this time and I’m a regular customer with y’all. I’m not happy.

Rating:

4.0

Have better attitude and better customer service when returning equipment.

Rating:

5.0

One of the carriage bolts was spinning, so it was very difficult to get one of the pods open. I recommend testing the bolts for issues like spinning before they are delivered to the customer. Otherwise, the service was as expected and advertised.

Rating:

5.0

Cheaper prices

Rating:

5.0

I would not have been able to complete the move without the rental of the dolly hand truck. The equipment worked perfectly. The rental cost was most reasonable.

Rating:

5.0

Very friendly and professional, got me in and out quickly. Good place to do business.

Rating:

5.0

Nice A/C cool

Rating:

5.0

Excellent

Rating:

3.0

Storage facility is not the size I believe I'm paying for. Way too small

Rating:

3.0

There is no fence

Rating:

5.0

The Lady Manager on duty the day of my visit was outstanding and very helpful

Rating:

5.0

very nice indoor units

Rating:

4.0

Can't remember the Staff members name that helped me, but he is very knowledgeable and helpful.

Rating:

3.0

James was to talkative. And there GM Kelly is amazing.

Rating:

5.0

Kelly and her staff well informed and helpful. The property was in good condition and secure. I would recommend this to anyone.

Rating:

3.0

My only issue was the sand and dirt getting into the unit.

Rating:

5.0

Building and site were very clean well maintained and upto date, also given a map to the unit wich was easy to read and follow to unit

Rating:

1.0

I paid for a whole month‘s rent on a unit and I left 10 days after my payment and I was not prorated the money back that I didn’t use very unfair for U-Haul to do that. I’m long gone and yet I’m paying for that unit wouldn’t be surprised if you rented it out already.

Rating:

5.0

Very good customer service!!!

Rating:

5.0

Always clean and ready to help Manger very helpful and great service . That's my place if I ever need anything I will be back .

Rating:

4.0

Great service and very little voicemail - This is impressive!

Rating:

5.0

Everyone there was so helpful

Rating:

5.0

Kelley very good manager and she knows her job. Excellent young Lady!

Rating:

5.0

I have been at this storage location a number of years. It was AA Storage when I first rented storage space.

Rating:

5.0

Great customer service. Blessings

Rating:

5.0

There was great customer service very helpful

Rating:

5.0

Friendly

Rating:

3.0

The staff could be more people oriented and better @ greeting customers and attending to customer needs.

Rating:

5.0

I tried to set up my auto pay through the call center and was told that U Haul didn’t do bank drafts. I then tried to fix my debit card auto pay and the only thing that changed on my replacement card were the 3 numbers on the back and the lady I was talking to said she didn’t need them. I finally got a day off and could go to the storage facility where Kelly, the manager, got me set up on a bank draft auto pay. If it wasn’t for Kelly my payment would still be in default. Your operator’s at your call center should be more knowledgeable about how your payment system operates or a person should be able to call directly to the facility they do business with so they can talk to a knowledgeable person like Kelly, she’s an awesome manager.

Rating:

5.0

The young lady who helped was very friendly!

Rating:

5.0

This facility has been great. If I need storage again I will be back

Rating:

4.0

I’ve used uhaul in the past, and the service was amazing. That’s why I used them again here in Texas. Staff and service was amazing, customer service was genuine and kind.

Rating:

5.0

I’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!

Rating:

5.0

Only complaint is it’s not 24 hours

Rating:

5.0

Thank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!

Rating:

5.0

Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.

Rating:

5.0

#403-Staff, Thank You kindly!

Rating:

3.0

I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time

Rating:

5.0

Great staff!

Rating:

5.0

Thank you for your Service and kindness I appreciate it very much again Thank you.

Rating:

5.0

Dude talked too much

Rating:

5.0

Great customer service. Clean facilities. Easy access to storage. Very secured.

Rating:

2.0

No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.

Rating:

1.0

James was very rude to the customers

Rating:

1.0

Very rude staff !!!!!

Rating:

5.0

Was overall a good experience

Rating:

3.0

Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.

Rating:

5.0

Kelly and LeAnn were very helpful and courteous

Rating:

5.0

The staff is always helpful, friendly and informative

Rating:

5.0

STAFF ARE ALL GREAT ALWAYS HELPFUL

Rating:

5.0

Keep up the great customer service 😉

Rating:

5.0

My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you

Rating:

5.0

My one stop place in all to moving,I give it a thousand stars

Rating:

5.0

The log in would work off and on never could depend on it

Rating:

2.0

Too much to list

Rating:

5.0

Thank you Kelly for a great and friendly experience.would totally reccomend.

Rating:

5.0

Kelly Little is always courteous and friendly. It is always a pleasure to see her

Rating:

5.0

The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Rating:

5.0

Kelly was so helpful and great to work with. She is the best.

Rating:

5.0

I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.

Rating:

5.0

Never had any problem at all, they were real helpful every time I was need it help

Rating:

5.0

The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff

Rating:

5.0

5star😀

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Overall great experience!

Rating:

5.0

They are great

Rating:

5.0

WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.

Rating:

5.0

They were awesome!

Rating:

5.0

Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day

Rating:

5.0

All went good waS a smooth transition

Rating:

4.0

Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.

Rating:

5.0

Everything good .

Rating:

5.0

Service was awesome

Rating:

5.0

Excellent service

Rating:

5.0

Great facility with friendly and helpful staff.

Rating:

5.0

Always receive fast curtious customer service..everyone is very nice..

Rating:

5.0

Kelly was an awesome and friendly manager and helped me with any needs I had.

Rating:

4.0

a

Rating:

4.0

Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.

Rating:

5.0

The Staff was friendly and fast

Rating:

5.0

This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan

Rating:

5.0

All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.

Rating:

5.0

Very helpful and have needed items for moving and storage.

Rating:

5.0

They really took time to help me

Rating:

5.0

Excellent service

Rating:

5.0

Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..

Rating:

5.0

Friendly and excellent customer service!

Rating:

5.0

Good storage facility- The manager was very friendly and helpful

Rating:

5.0

Thank you

Rating:

5.0

Everyone here is greatly helpful and willing to accommodate.

Rating:

5.0

Very well managed

Rating:

5.0

I would rent a storage with U-Haul if I need it again

Rating:

5.0

Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us

Rating:

5.0

You guys are awesome keep up the good work

Rating:

5.0

Never had a problem. I would definitely rent a storage here again if needed.

Rating:

1.0

They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right