Uhaul employees was very nice helped me unhook trailer. Get customer servicejorge P.
Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The whole process from the reservation to picking up the trailer, to then turning the trailer back was seamless. Stress free and no surprises at all. A very professional staff and they are an asset to UHaul. I rent a storage unit there and I will continue to rent equipment when the need arises.Reynold R.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.ERIK D. | Overall Experience
El cliente no dejó un comentario.Reynaldo N.
El cliente no dejó un comentario.Donald H.
Very easy to return.BRADY P.
El cliente no dejó un comentario.Maria M. | Overall Experience
No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.William P. | First Impressions
Very friendly and helpful staffJerry D.
El cliente no dejó un comentario.Garrett P.
Your staff is great! Friendly and competent!James V.
El cliente no dejó un comentario.Aurelio M. | Overall Experience
Appliance dolly was not provided but was charged to my account. No contact check in was very frustrating, took over an hourRosella A.
El cliente no dejó un comentario.allan R.
El cliente no dejó un comentario.DALTON L B.
El cliente no dejó un comentario.Jerry D.
El cliente no dejó un comentario.Steven B.
Replace Kelly she was argumentative and unprofessional and just plain meanCathy H.
Rude employees and can't get the items right says I didn't return my car hauler but it was being pulled in my the box truckJUSTIN H.
The customer service guy refused to run my Chase Morgan Bank Debit Card to see if it would run as Credit Card also. He kept saying that Frost Debit Card could be used as a credit card. We asked him twice to run our card and he kept talking about Frost bank and refused to run our Chase Card. I wanted something smaller than the 10 foot UHaul I got. He said, â€œIt's the same price.â€ Price wasn't my concern at that moment.Terry N.
Great service. Very helpful employee. He made our experience easy and he helped us with all questions we had.Tyler R.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.Richard D.
James was very rude to the customersSilverester B. | First Impressions
El cliente no dejó un comentario.Maria M. | First Impressions
El cliente no dejó un comentario.Delandra A.
Nothing. The staff, equipment and location was excellent.Dean alan K.
El cliente no dejó un comentario.Garry T.
Gentlemen who meet me were down to earth and fun to talk to. He felt like a friend.luis H.
El cliente no dejó un comentario.Hernan S.
The gentleman was real nice , and very well conversating. Well done Uhaul, you guys are awesome.JEREMY M.
Very rude staff !!!!!Terry B. | Overall Experience
I did vent my frustrations with a young Hispanic male who was also apologetic.CHRISTINA M.
Just can't believe equipment can't be turned in at just any Uhaul.Roberto M.
No area of improvement that I can think of. The lady at the front desk who handled my rental, so courteous, friendly and knowledgeable, She made the experience easy and pleasant. Good customer service is so hard to come by now a days.Delma H.
El cliente no dejó un comentario.Israel J.
El cliente no dejó un comentario.THERESA V.
They where disappointed with condition of trailer and apologized for poor trailer and maintenancePatrick J.
El cliente no dejó un comentario.Farris D.
El cliente no dejó un comentario.JUAN A.
Please make sure associates are aware of online orders and that they do not include any additional add ons. This location attempted to add on insurance that was not requested and did not admit to doing it. I had to take additional time to call and figure out what was going on only to have the original order cancelled to reverse the insurance charges. Uhaul confirmed the charges were added on at the store so I feel there was dishonostly with the odessa associate. This was planned weeks in advance for family to come and pickup the dolly for towing. The 5 hour trip to the store and 40+ minutes waiting not to mention when I call the store, I was placed on hold for almost 20 minutes. I called back on the store becauae my brother was there to pick up the trailer and I needed to make sure the payment was going to process with my credit card. The overall experience should have been better.Jonathan K.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Diana R.
El cliente no dejó un comentario.Danielle and Jam F.
I was very satisfied, stress free...fast service!Victor L.
Was overall a good experienceRocky G. | Overall Experience
El cliente no dejó un comentario.Kimberly B. | Overall Experience
El cliente no dejó un comentario.Quatisha P.
Thanks for everythingSandra J.
El cliente no dejó un comentario.LARRY A. | Overall Experience
El cliente no dejó un comentario.Marissa G.
Have a friendlier staff.GRACE C.
They should not schedule equipment pickup for a customer in another city if they cannot guarantee that equipment will be available. I would like to thank corporate Uhaul for removing the late processing fee from my charges. I would have been back in plenty of time to drop off equipment on time but for the late return by previous renter.CARMEN O.
Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.Jason S. | Overall Experience
El cliente no dejó un comentario.CESAR T.
Kelly and LeAnn were very helpful and courteousYolanda V. | Overall Experience
Excellent service!Necmettin G.
El cliente no dejó un comentario.Brandy S.
The staff is always helpful, friendly and informativenancy p. | Overall Experience
El cliente no dejó un comentario.Billy B.
El cliente no dejó un comentario.Richard G.
Make sure lights work before letting people go with out lights thats a DOT vailationJose G.
El cliente no dejó un comentario.CHRISTINA D.
El cliente no dejó un comentario.Joshua W.
I am a frequent customer. Have had a storage there before and have rented a truck on several occasions and every time is great. Kelly the manager is super nice. I was so exhausted after moving that when I took the truck back I just sat down in the chairs they had for customers. And when Kelly came back in, she must of noticed, told me it was okay and offered me a water. Might not seem like a lot but for me it meant so much.Desiree M.
El cliente no dejó un comentario.Stanley S.
Have more furniture pads available for rentalSammy F.
El cliente no dejó un comentario.Carol W.
I don't think it makes sense to charge by the mile and then also have to refuel the truck before returning. Need the return process explained better when initially getting the rental.Jazmin C.
El cliente no dejó un comentario.Charles J.
El cliente no dejó un comentario.Rannon T.
El cliente no dejó un comentario.DEBBIE M.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.Angel W.
El cliente no dejó un comentario.jinsi S.
El cliente no dejó un comentario.john M.
STAFF ARE ALL GREAT ALWAYS HELPFULManuel T. | First Impressions
Guys did greatWaldo Q.
No improvement needed, easy in and outRamon O.
Keep up the great customer service 😉Keila A. | Overall Experience
El cliente no dejó un comentario.Celeste S.
The location/ building is old. Needs to be updated to look inviting.Victor L.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Joel F.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.ANGEL C.
Great place to rent all your needs fromCesar M.
Attendant, Antonio Rodriguez, was very nice, friendly, caring. Answered all questions.Martha R.
Nothing to do with this location but I had to drive 4 hours round trip to pick up a trailer and was never given any miles to do this. I ended up over in my mileage (only 2 but it is the principle).Mary H.
Even though I thanked the gentleman for the help he was not very customer oriented... rush rush ...but we did appreciate his help even though he was grumpyRosa G.
Everything was great ðŸ‘monica A.
El cliente no dejó un comentario.ANTHONY L.
You guys did greatWaldo Q.
El cliente no dejó un comentario.Alfonso O.
El cliente no dejó un comentario.S M.
El cliente no dejó un comentario.MARY H.
No issues location however main uhaul representative moved location of pick up when already at first location and original uhaul was given away to other reservation without any notice was only notified 30 minutes after my appointment was scheduled for was forced to go out of my way to pick up a different smaller uhaul then I reservedJacob L.
Kelly was kind, thorough, and quick.Kerri L.
Very easy pickup and drop off.Perry T.
El cliente no dejó un comentario.Nancy H.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Joey G.
Your customers service was very poor we had asked for a pickup truck but got a big ass truck the pickup was supposed to be 20 bucks a day we even told your guys up front to let us use the pickup that was parked outside but they said they couldn't we just used it for maybe 1: 30 minutes and charged us almost 50 dollars to pick up a washer now that was ridiculous he had ask me how many miles I was going to use I told 10 to 15 miles now they screwed me good and didn't even give me a kiss for screwing me out of 50 dollarsEpimenio R.
Maintain equipment better, employee who checked me out was rude. Utility trailers need a one way option.Zane W.
A little more staff would be nice. It would make an already great experience into an even better one. I am very pleased with the service I received. The two staff members on duty did phenomenal considering the amount of customers waiting.Jesus D.
El cliente no dejó un comentario.Rafael B.
Equipment needs blue tooth for safetyJoe G.
El cliente no dejó un comentario.BOBBY D.
The customer service was outstanding, Very helpful and courteous.Rick G.
El cliente no dejó un comentario.Frank T.
El cliente no dejó un comentario.Orlando G.
Everything went great and the people there were awsome...Christy L.
Returning the truck after hours was hell. I spent 40 minutes on the app trying to find out why my location didn't work. I wish you had a short tutorial over iPhone settings. I have used the app before on a previous rental and had no issues. I finally figured out what location setting was causing the issues. Sunday morning I had this issue to resolve. I guess your customer service doesn't keep good hours. I was on the phone Saturday morning around six and waiting thirty minutes for some one to answer. I wanted to tell them that I would be keeping the truck as second day. The store associate called and I told him that I would need the truck for a second day as my helpers didn't show up Saturday.Joshua K.
El cliente no dejó un comentario.Melissa B.
My banking information was compromised so my payment wasn't made. Manager didn't even think twice about waving the late fee. GraciasRicky G. | Overall Experience
El cliente no dejó un comentario.Yvette C. | Overall Experience
El cliente no dejó un comentario.Dana B. | Online Move In
My one stop place in all to moving,I give it a thousand starsCelia S. | Overall Experience
The log in would work off and on never could depend on itTony l. | Overall Experience
Too much to listManuel C. | Overall Experience
El cliente no dejó un comentario.VIRGEL GLENN II T. | First Impressions
Thank you Kelly for a great and friendly experience.would totally reccomend.Jimmy H. | Overall Experience
Kelly Little is always courteous and friendly. It is always a pleasure to see herRebecca W. | First Impressions
El cliente no dejó un comentario.Susan F. | Overall Experience
El cliente no dejó un comentario.Jeremy Patrick V. | Overall Experience
El cliente no dejó un comentario.BRENDA B. | Overall Experience
The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa locationOtis H. | First Impressions
Kelly was so helpful and great to work with. She is the best.Josh T. | Overall Experience
I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.crystal b. | Overall Experience
El cliente no dejó un comentario.Lisa S. | Overall Experience
El cliente no dejó un comentario.derrell e. | First Impressions
El cliente no dejó un comentario.STEVE H. | Overall Experience
El cliente no dejó un comentario.Shari S. | Overall Experience
Never had any problem at all, they were real helpful every time I was need it helpwilliam m. | Overall Experience
The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuffLarry J. | Overall Experience
5star😀Daniel T. | First Impressions
Everyone was very helpfulTony l. | First Impressions
Overall great experience!Black Cat T. | Overall Experience
They are greatTerrie L. | First Impressions
WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.Deanna L. | Overall Experience
They were awesome!Claudia B. | First Impressions
Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that dayWilliam Z. | Overall Experience
All went good waS a smooth transitionJohnny M. | First Impressions
Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.juan h. | Overall Experience
Everything good .eleuterio D. | Overall Experience
Service was awesomeRichard B. | First Impressions
Excellent serviceDwayne D. | Overall Experience
Great facility with friendly and helpful staff.Shaun h. | Overall Experience
Always receive fast curtious customer service..everyone is very nice..Beverly P. | First Impressions
Kelly was an awesome and friendly manager and helped me with any needs I had.Kylie H. | Overall Experience
aROY F. | Overall Experience
Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.James J. | Overall Experience
The Staff was friendly and fastYvette C. | First Impressions
This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene LujanRene L. | Overall Experience
All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.Idolinda P. | Overall Experience
Very helpful and have needed items for moving and storage.Gabriel R. | Overall Experience
They really took time to help meshadina h. | Overall Experience
Excellent serviceJohnson A. | Reservación
Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..Cynthia O. | Overall Experience
Friendly and excellent customer service!Marciano D. | Reservación
Good storage facility- The manager was very friendly and helpfulMike H. | Overall Experience
GraciasIsaven M. | Overall Experience
Everyone here is greatly helpful and willing to accommodate.Eric G. | Overall Experience
Very well managedByron B. | Overall Experience
I would rent a storage with U-Haul if I need it againAlexia D. | Overall Experience
Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help usrussel h. | Overall Experience
You guys are awesome keep up the good workWANDA K. | Overall Experience
Never had a problem. I would definitely rent a storage here again if needed.Amy H. | Overall Experience
They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not rightstephen c. | Overall Experience
I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytimeGLENDA J. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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