Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

1,082 reviews

1010 W University   Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

(432) 272-6928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(432) 272-6928

1010 W University
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Damond L.  |  Overall Experience 
Rating:
5.0

customer service was great they were very professional a 10 score all the way around thank you u haul !!

Charles P. 
Rating:
3.0

Seemed unorganized and confusing where to drop the truck off. The first person who helped me did more complaining about her phone not working than checking me in. The second person got the check in done very fast and no issues

James H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Stuart G. 
Rating:
5.0

Staff was friendly and helpful!

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Raquel F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The customer service at this location was outstanding. Very refreshing fir a Uhaul locations. Manager was very nice!

Christopher B. 
Rating:
5.0

Excellent customer service

Raina P. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

Lovely staff

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

I reserved a dolly at least 4 weeks in advance. They did not have any I had to purchase one. When I loaded my vehicle onto the trailer the employee tried to wrap the chain around my tierod. The piece the connects the wheel to the steering wheel. I had to instruct her where to place it. I know from other employees that they are trained which makes me believe it was on purpose. I do not trust that location. If anyone asks I will them my experience.

Kahlil R. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
2.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Very polite and friendly service lady

Susan Z. 
Rating:
5.0

Customer did not leave a comment.

DeQuincy T. 
Rating:
5.0

The technician was very professional and efficient. He did the job quickly!

Don O. 
Rating:
2.0

Rude customer service

RICKY C. 
Rating:
5.0

Keep the same ladies. Very helpful,kind and knowledgeable.

Rosanna R. 
Rating:
3.0

Manners, encourage your employees to ask, say thanks and please. Yes I called u-haul, but I don't work for y'all and “telling” me what to do doesn't sit right with me.

Terrance S. 
Rating:
4.0

They charged me a $175 deposit instead of $100

Jon-Michael L. 
Rating:
5.0

The gentleman helped me remove the trailer as it was my first time having one hooked up. Nothing but positive vibes.

YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

carolyn w.  |  Overall Experience 
Rating:
5.0

Nothing, the ladies were great in every aspect!!!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Fermin A. 
Rating:
3.0

Customer did not leave a comment.

Eli B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

YVONNE M. 
Rating:
4.0

Customer did not leave a comment.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Mason G. 
Rating:
5.0

Awesome sales team at this location !!!!

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Ramiro M. 
Rating:
5.0

Keep it up! Friendly staff and clean equipment.

Arthius John D. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Shaun W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYNANNE D. 
Rating:
4.0

Customer did not leave a comment.

Anglea H. 
Rating:
5.0

Have a truck that was ordered two weeks in advance washed and ready to go.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ALEX R.  |  Overall Experience 
Rating:
3.0

I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time

ANDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
4.0

Customer did not leave a comment.

DESSIE W. 
Rating:
4.0

Customer did not leave a comment.

Roan G. 
Rating:
2.0

Stop charging extra for the free day.

Julianna B. 
Rating:
5.0

Customer did not leave a comment.

vanessa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY Z. 
Rating:
4.0

Maybe a little popcorn while waiting. Otherwise everything was spot on.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Dupson B D. 
Rating:
5.0

Customer did not leave a comment.

Emanuel Y. 
Rating:
5.0

Everything good

GILBERTO C. 
Rating:
4.0

Customer did not leave a comment.

NAVNEETPAL G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

humberto M. 
Rating:
3.0

Lights on trailer needed to be rigged to work. Plate was broken and missing approximately 60 percent. Your company does have a monopoly on this type of service, so expectations of excellent service should be lowered.

Galen B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
3.0

Customer did not leave a comment.

VANESSA R. 
Rating:
5.0

Still had metal pieces at drop off area on ground.

RONALD H. 
Rating:
5.0

The young lady was very professional

bradley M. 
Rating:
5.0

Kelly was great, had a flat tire on the car trailer for 2 days tried to call u haul help line no answer or response from anyone. Went to u haul on university and Kermit hwy. Meet Kelly she tried calling got no answer. She got a tire and came and changed it her self. The people I picked up and dropped off was great. Everything else sucked. I could of been stranded for 2 days on the hwy. You're call line sucks. You rent things but no one to help on the road. Be there to help your rental people.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

Vernon M. 
Rating:
5.0

Customer did not leave a comment.

Jayson H. 
Rating:
4.0

Customer did not leave a comment.

Jerrod M. 
Rating:
4.0

The employees were sloppy. One of them is so heavy that I was afraid he could drop anytime.

Hugues T. 
Rating:
4.0

Add a large banner saying "Returns" on the canopy where returns were to be taken.

Jodi K. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
3.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Great customer service

Dale K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Joei B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Jerald S. 
Rating:
5.0

Customer did not leave a comment.

DANNY V. 
Rating:
5.0

Customer did not leave a comment.

Shaun W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

Customer did not leave a comment.

SHAUN W. 
Rating:
5.0

Great and friendly service, Kelly helped me out when I was in a difficult situation. She is wonderful!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Great staff!

Eric G.  |  First Impressions 
Rating:
5.0

Great staff and support.

Eric G. 
Rating:
3.0

More polite employees

John C. 
Rating:
5.0

The owner its amazing person 5 stars service

Aramis P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
4.0

It's not fair to charge me 20 to return the vehicle when your call wait time was over 15 minutes to speak to someone. I don't download apps. Other than that, it went well. Thanks

Marco S. 
Rating:
5.0

Customer did not leave a comment.

JERRY HUGH K. 
Rating:
4.0

Great People working there.

Homer M. 
Rating:
5.0

Nothing, she was great and helpful

Wally S. 
Rating:
4.0

Customer did not leave a comment.

Jerry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Parker M. 
Rating:
1.0

Location was very poorly organized. Had issues returning trailer due to trucks and trailers being parked everywhere without a place to pull around. All employees encountered were not pleasant to work with. I had to drive an extra 3 hours picking up and dropping off trailer due to not having a trailer at the location I was originally told and guaranteed I would be able to pick up from. Over all I'm not happy with the service of this transaction at all.

Destry L. 
Rating:
5.0

Customer did not leave a comment.

Briante R. 
Rating:
3.0

Customer did not leave a comment.

Troy J. 
Rating:
4.0

My truck was a piece of crapt. air gapes in door seals made for lots of wind noise. Steering wheel was off center, couldn't see dash. Tough trip.

Alford L. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Dude talked too much

JEREMY F. 
Rating:
1.0

James was very rude to the customers

Rocio T.  |  First Impressions 
Rating:
5.0

STAFF ARE ALL GREAT ALWAYS HELPFUL

Manuel T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
5.0

The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Otis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derrell e.  |  First Impressions 
No reviews have been submitted for this location.

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