Customer Reviews for U-Haul Moving & Storage of West Lancaster

1520 comentarios

1810 W Avenue J   Lancaster, CA 93534

(661) 949-9846

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 949-9846

1810 W Avenue J
Lancaster, CA 93534

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good service

RAUL M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo E. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN M. 
Rating:
5.0

The intersection of 20th st west and Avenue J is under construction. U-Haul cannot control that. However, as a customer courtesy, perhaps the representative could bring it to customers' attention. I had to drive a few extra miles to get gas and return truck. No biggie, just a suggestion.

ANN F. 
Rating:
5.0

The rental process was easy and the staff was friendly. The truck has a message of needing an oil change.

Ingrid S. 
Rating:
2.0

Poor customer service inside the store. Very slow and long lines all the time. I had a great experience with the employee hooking up my trailer and that's the only reason I wouldn't rate this uhaul 1 star

MICHELLE P. 
Rating:
5.0

Great customer service. Friendly Staff…

ENRIQUE M. 
Rating:
5.0

Everything was very smooth. I thought the 15' truck would be a little difficult to drive (I only drive cars) but it was very easy and I felt very comfortable. On line check in was very convenient.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

KAREN W.  |  First Impressions 
Rating:
4.0

I did not receive my receipt through my email as I was told by the one who checked me in at the end of the rental. So I would suggest that one such double check to make sure it does

Joe T. 
Rating:
4.0

All is good but you never answer your phones. If I ever had any needs, I would have to come to the facility. Didn't like that at all.

Lary H.  |  Overall Experience 
Rating:
5.0

it was an excellent experience. The U-Haul location is very clean and easy to get in and out of. The Personnel are very friendly and informative and know their jobs pretty good. I will come back to rent another truck when I need it thank you

KRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

Joe N. 
Rating:
3.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Everything was excellent.

LARRY D. 
Rating:
2.0

Tried to rent us a van that was 1 mile to empty- only gas stations within one milk were well over $4 a gallon, then tried to refuse a gas credit when we brought the van back with an extra quarter thank thank what we took it out with. Will not be using this site to rent from again.

Vladimir A. 
Rating:
5.0

I have no comment on this question. I do not know what your next customer requires or what they will ask for.

MAURICE H. 
Rating:
5.0

Customer did not leave a comment.

SHELUNDA S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA N. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Thank you

KOKO B. 
Rating:
4.0

May have been bad timing on my part but both the day I picked up the trailer and the next day when I returned the trailer, I'm at front of line when entering but find only one clerk available and they are with another customer and they are on the phone correcting an issue of some kind for that customer and so, had to wait. But once it's my turn, very quick and out the door.

SCOTT W. 
Rating:
5.0

Keep up the good work!

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Tiklat I. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
1.0

I was rented a unsafe vehicle. All the tires were bald, the truck needed oil, and the brakes went down to the floor and squeezed like the pads were down to the rotors. When I turned it off the starter made a bad noise.

BEATRICE W. 
Rating:
5.0

Excellent service and equipment, thank you.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

SID C. 
Rating:
2.0

I had to drive over one and a half hours because my reservation was cancelled last minute at my local address.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

The first truck they gave us had a flat tire abd the second had issues with the axle a d the steering. I'm

AUSTIN B. 
Rating:
5.0

Michael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!

Adam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
1.0

Not train the intake staff to try and put a fuel charge on the customer, when it is blatantly a training tactic, in the hopes that the customer will not notice

DONALD D. 
Rating:
5.0

Before renting a truck from the West Lancaster store, I had called 8 (eight) other rental places (including 2 other uhaul stores) and none had trucks to rent. When I arrived at the W Lancaster store it was clear that they had inventory to meet any demand. So, what can U-Haul do? simple, tell the other local U-Hail stores to just send customers to W Lancaster.

MONTGOMERY T. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

I believe that the young boy that helped me his name is Ed with glasses when I first arrived it was really nice. The two girls in the back I return the truck we're also very nice

Pamela A. 
Rating:
3.0

The young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.

Robin J.  |  First Impressions 
Rating:
5.0

Quicker response when returning vehicle. Other than that all was excellent.

Rosa F. 
Rating:
5.0

Excellent experience ALL around!! I could not have asked for a better 1st time experience than this! Very happy on all sides!!

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

I have used this location several times and both experiences have been great.

Gigi B. 
Rating:
5.0

Customer did not leave a comment.

RUBY P. 
Rating:
1.0

I probably picked up the trailer and they had to replace the tires. The used tires popped twice on my trip. I lost a lot of time on my trip as a result of the negligence from this location.

EDCEL A. 
Rating:
5.0

You guys and gal are awesome! You were quick, efficient, relaxed, friendly, and pleasant all around. Best uhaul Center ever to rent a van which thankfully you had in stock. It's nice to go somewhere with professional competent representatives-best one I have ever been to. I wish I had the beautiful lady's name who assisted in my rental van today at around noon plus I'd like to complement her on her service. Thank you. Plus t was such a good price!

ANNE J. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L. 
Rating:
5.0

Exceptional service

Annexis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
4.0

Better customer service

RALPH L. 
Rating:
5.0

To expensive better mileage rates would be great

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

CARLA E. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Muuy buen servisio

gilberto j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWAINE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

The Uhaul location on 20th and Avenue J is my most favorite location because it's always very clean and the associates are always friendly welcoming and professional I love this location

Anita S. 
Rating:
5.0

N/A

NANCY B. 
Rating:
3.0

Customer did not leave a comment.

KAWANNA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

dont jip people on the gas.......i wasnt short on the gas and the girl charged me for 2 gallons.

jose N. 
Rating:
5.0

The truck should come with at least a quarter tank. I had to put gas in it before even using it for what I needed it for. And I only drove 20 miles

EFRAIN C. 
Rating:
5.0

Everything is excellent, just stay safe and keep in mind what is needed for Covid 19. Your establishment is great keep doing what is needed to be done.

DOROTHY P. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
3.0

Customer did not leave a comment.

Bryan G.  |  First Impressions 
Rating:
5.0

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
1.0

I was so disscusted on May10th,2021.. I checked in on my reservation at 7am to pick up a 15ft truck only to be treated with disrespect and bad customer service. The person who checked me in was lazy and had a bad attitude. The person's name was Shantey. I walked far to get my rental truck only to discover garbage in the back cargo. I took picures. I returned to the front desk and Shantey asked that I drive it to their garage to get it cleaned....WTF ? I asked for a second truck only to discover the key hole of the driver door was defective and would not open. I took pictures. I returned to the front desk and Shantey had an attitude as though I was to blame. I was given a 3rd truck and I asked Shantey to assist me by moving the other rental trucks boxing me in which I waited for Shantey and never showed up. I walked back for assisrsbce only to discover Shantey texting on his phone totally ignoring my request for help. I was furious!!! I found another UHaul worker walking around who finally assisted me. Shantey never appologized from the beginning for any inconvinience U Haul caused me. I finally drove out at 7:45am. I had a previous complaint in Feb.2021 of a UHaul worker being rude . I made a report and was told t Vennessa the manager was going to call me in 3 days which the manager never did. Management seems to be laxing on customer service at the 1810 West Ave.J in Lancaster, Ca location. After filing a complaint today, I was told that Venessa the manager was going to call me in 3 days....I HIGHLY DOUBT THAT . Sad....

Lester L. 
Rating:
5.0

Dolly was not in the truck and I had to return from 12 miles away. The tank was nearly empty so I had to put gas ASAP. Drop off location was never assigned.

Arthur L. 
Rating:
2.0

Not enough people to help customers. 20 min wait before being helped, then another 30min to drop off. Also, very upset about the fuel charge. I drove 20 miles, put two gallons in. More than the gas I used. Yet I was charged for 3 more? Again, I drove 20 miles!!! Not happy.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
4.0

Customer did not leave a comment.

NENEJOY M. 
Rating:
5.0

Customer did not leave a comment.

Hector Rafael A. 
Rating:
5.0

The cargo van that I rented smells like cat pee and was dirty on the inside and outside... the guy who helped us with rude and I was completely dissatisfied with everything about my rental plus you guys gave me a cargo van that had absolutely no gas in it literally as soon as I got in the car and took not even a mile the glut gas light indicator came on

LEMAHI J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Staff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.

Jesse V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANUEL D. 
Rating:
5.0

Fix the transmission it was really jumpy and was not a smooth drive like other times. A lot of damage of vehicle that was not reported prior, so I had to take numerous pictures. Overall, I love this location for their customer service and great rentals.

Joshua O. 
Rating:
4.0

Customer did not leave a comment.

ARTURO P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON A. 
Rating:
5.0

Customer did not leave a comment.

DAWN R. 
Rating:
1.0

Fucked up totally. Worst fucking company in the world

DENNIS G. 
Rating:
5.0

Extremely helpful friendly staff!

GREGORY F.  |  First Impressions 
Rating:
5.0

Very good coustmer service

SARMEN H. 
Rating:
4.0

Customer did not leave a comment.

Nita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORTEZ H. 
Rating:
5.0

Nothing thanks

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

I turned the equipment in on time (15 min before my contract ended) and before they closed online. But the store closed early and therefore I got hit with a late charge.

CAMERON S. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

DARRYL B. 
Rating:
3.0

Customer did not leave a comment.

ALBERT E. 
Rating:
4.0

Customer did not leave a comment.

ANDREW O. 
Rating:
1.0

I called a day in advance to get a 24 hour extension on a 3 day rental and was told that they had already rented out the 15 foot truck for 4pm to another customer today so i returned the truck at the original return time ( 1pm ) since i couldn't get an extension setting me back $350 for a truck i couldn't use. I feel like they should manage their way of doing business a little better but i will need another 2 day rental on Monday to complete my move by choosing a closer location

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Nothing everything was excelente

JORGE B. 
Rating:
5.0

Customer did not leave a comment.

RUPERTO A. 
Rating:
4.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

It was a little chaotic with the server being down on check in day, but everything went smoothly in the end.

Sybil J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
1.0

This location is under staffed or does not assign staff properly. I had to wait in like for 20 plus minutes with one employee. Also this location has an issue with systems failing. I went to return my rental and once again the system was down and could not get confirmation on check in for 2 days. Employees are friendly but very over worked. I do not plan on returning to this location.

MARC L. 
Rating:
4.0

Have a back up system, in a event of a power outage, glitch in the Computers. The Computers were down for several hours, which things happens. However, I recommend individuals to continue to shop at this location. The Associates are very courteous and friendly.

Kimberly G. 
Rating:
4.0

No problems to report...

Pastor M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W.  |  First Impressions 
Rating:
4.0

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail R. 
Rating:
3.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
5.0

The truck shakes when driving, especially on the freeway so you should check it. The customer service was outstanding. A really nice location.

Domonique F. 
Rating:
5.0

The individuals that are employed by u-haul at this location are top notch.

Candis C. 
Rating:
3.0

have the mud washed off but everything. Was cool

DUSTIN G. 
Rating:
5.0

Truck had trash inside was not properly cleaned/sanitized

Marta P. 
Rating:
4.0

keep it up

GILBERT L. 
Rating:
4.0

Part of the reason that we left the storage early was because of the rate increase

Traci W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian V.  |  First Impressions 
Rating:
5.0

Just confirming my refund for the truck . As it will be returned this afternoon .

Jenny S.  |  Overall Experience 
Rating:
4.0

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  Overall Experience 
Rating:
3.0

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacie s.  |  First Impressions 
Rating:
5.0

Excellent service and very clean spaces!

TERRY H.  |  First Impressions 
Rating:
5.0

This has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.

Gwendolyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marco M.  |  Overall Experience 
Rating:
5.0

Even when I was impatient, the associate was a constant professional.

Bonnie G.  |  First Impressions 
Rating:
5.0

I had no issues. Everything went smooth

Lisa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla h.  |  First Impressions 
Rating:
5.0

Ayul was very friendly and helpful during the storage move in and the one-way truck and trailer return.

Russ H.  |  First Impressions 
Rating:
5.0

I would use you guys again, no doubt

Lee C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DARYL B.  |  First Impressions 
Rating:
5.0

Thank you

Candelaria D.  |  Overall Experience 
Rating:
5.0

Sensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back on

MONIQUE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE K.  |  First Impressions 
Rating:
5.0

Service was great! 24 hour access would have been very beneficial.

Christopher C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICKA C.  |  Online Move In 
Rating:
5.0

Easy fast and convenient with no delays or issues to sign up online and access the storage.

Mark M.  |  Online Move In 
Rating:
5.0

They Are very Friendly ,Good Customer Service.

joelito n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOL W.  |  First Impressions 
Rating:
4.0

It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.

Robert K.  |  Overall Experience 
Rating:
5.0

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aubrey f.  |  Overall Experience 
Rating:
5.0

Vanessa and her staff are fantastic people. Always ready to help

Dora Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliane P.  |  Overall Experience 
Rating:
5.0

Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn’t like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!

JOHN C.  |  Overall Experience 
Rating:
1.0

I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.

Lester L.  |  First Impressions 
Rating:
5.0

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

veronica B.  |  Overall Experience 
Rating:
5.0

The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Thank you.

David A.  |  Overall Experience 
Rating:
5.0

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  First Impressions 
Rating:
1.0

On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olma P.  |  First Impressions 
Rating:
5.0

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it’s nothing you can’t figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Thank you!

Michael J.  |  Overall Experience 
Rating:
3.0

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BRINISHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya S.  |  Overall Experience 
Rating:
5.0

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

Debra B.  |  Overall Experience 
Rating:
5.0

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

anna l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorian F.  |  Overall Experience 
Rating:
2.0

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

Amy B.  |  Overall Experience 
Rating:
1.0

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.

RYAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
4.0

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vilmarys C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael t.  |  First Impressions 
Rating:
5.0

Busy place but well staffed and straight forward!

michael t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VAIKAKALA H.  |  First Impressions 
Rating:
5.0

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erick E.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TIFFANY B.  |  First Impressions 
Rating:
5.0

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi T.  |  Overall Experience 
Rating:
5.0

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  First Impressions 
Rating:
5.0

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

sheree r.  |  Overall Experience 
Rating:
5.0

Everything and.everybody was great.thank you u-haul....

Joseph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lezlie M.  |  Overall Experience 
Rating:
5.0

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Rating:
5.0

Vanessa made it very easy and always provides outstanding customer service.

Dorian F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennika K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan D.  |  First Impressions 
Rating:
5.0

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  First Impressions 
Rating:
5.0

Thank u for being patient with me. Was extremely tired n exhausted.

shauna c.  |  First Impressions 
Rating:
1.0

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Sabrina R.  |  Overall Experience 
Rating:
3.0

No comments

Fernadno H.  |  Overall Experience 
Rating:
5.0

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Dan K.  |  First Impressions 
Rating:
5.0

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful!

Cheryl B.  |  First Impressions 
Rating:
5.0

Great experience

Narda D.  |  Overall Experience 
Rating:
2.0

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Dean M.  |  First Impressions 
Rating:
5.0

Good customer service.

Jimmie M.  |  First Impressions 
Rating:
2.0

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  First Impressions 
Rating:
4.0

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Christine G.  |  First Impressions 
Rating:
1.0

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  First Impressions 
Rating:
5.0

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Melissa V.  |  Overall Experience 
Rating:
5.0

The staff was great and extremely helpful.

Danielle G.  |  First Impressions 
Rating:
3.0

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

janet r.  |  First Impressions 
Rating:
5.0

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Ruben M.  |  Overall Experience 
Rating:
5.0

Very affordable

Douglas B.  |  Overall Experience 
Rating:
5.0

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Carla G.  |  First Impressions 
Rating:
4.0

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Maxine O.  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Lezlie M.  |  First Impressions 
Rating:
5.0

great service

Annika T.  |  Overall Experience 
Rating:
5.0

A job well done for being a newly opened site!

Micheal S.  |  Overall Experience 
Rating:
5.0

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  First Impressions 
Rating:
2.0

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

Diana A.  |  First Impressions 
Rating:
5.0

Very nice, very helpful

joy m.  |  First Impressions 
Rating:
4.0

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  First Impressions 
Rating:
2.0

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

monica a.  |  First Impressions 
Rating:
5.0

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton k.  |  First Impressions 
Rating:
5.0

Awesome Service!! These people were great!!

Joseph A.  |  First Impressions 
Rating:
4.0

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

Julia A.  |  Overall Experience 
Rating:
5.0

Stored my uboxes at this facility while in between moves. Great decision.

john p.  |  Overall Experience 
No reviews have been submitted for this location.

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