Not enough people to help customers. 20 min wait before being helped, then another 30min to drop off. Also, very upset about the fuel charge. I drove 20 miles, put two gallons in. More than the gas I used. Yet I was charged for 3 more? Again, I drove 20 miles!!! Not happy.CHRISTOPHER H.
Customer Reviews for U-Haul Moving & Storage of West Lancaster
Lancaster, CA 93534
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.FRANCISCO S.
El cliente no dejó un comentario.NENEJOY M.
El cliente no dejó un comentario.Hector Rafael A.
The cargo van that I rented smells like cat pee and was dirty on the inside and outside... the guy who helped us with rude and I was completely dissatisfied with everything about my rental plus you guys gave me a cargo van that had absolutely no gas in it literally as soon as I got in the car and took not even a mile the glut gas light indicator came onLEMAHI J.
El cliente no dejó un comentario.DAVID D.
Staff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.Jesse V. | Overall Experience
El cliente no dejó un comentario.MANUEL D.
Fix the transmission it was really jumpy and was not a smooth drive like other times. A lot of damage of vehicle that was not reported prior, so I had to take numerous pictures. Overall, I love this location for their customer service and great rentals.Joshua O.
El cliente no dejó un comentario.ARTURO P.
El cliente no dejó un comentario.BRANDON A.
El cliente no dejó un comentario.DAWN R.
Fucked up totally. Worst fucking company in the worldDENNIS G.
Extremely helpful friendly staff!GREGORY F. | First Impressions
Very good coustmer serviceSARMEN H.
El cliente no dejó un comentario.Nita S. | First Impressions
El cliente no dejó un comentario.CORTEZ H.
Nothing thanksSTEVEN L.
El cliente no dejó un comentario.William S. | First Impressions
El cliente no dejó un comentario.Robert C.
I turned the equipment in on time (15 min before my contract ended) and before they closed online. But the store closed early and therefore I got hit with a late charge.CAMERON S.
El cliente no dejó un comentario.Anthony J.
El cliente no dejó un comentario.DARRYL B.
El cliente no dejó un comentario.ALBERT E.
El cliente no dejó un comentario.ANDREW O.
I called a day in advance to get a 24 hour extension on a 3 day rental and was told that they had already rented out the 15 foot truck for 4pm to another customer today so i returned the truck at the original return time ( 1pm ) since i couldn't get an extension setting me back $350 for a truck i couldn't use. I feel like they should manage their way of doing business a little better but i will need another 2 day rental on Monday to complete my move by choosing a closer locationSTEPHEN F.
El cliente no dejó un comentario.RANDY M.
Nothing everything was excelenteJORGE B.
El cliente no dejó un comentario.RUPERTO A.
El cliente no dejó un comentario.LORI M.
It was a little chaotic with the server being down on check in day, but everything went smoothly in the end.Sybil J.
El cliente no dejó un comentario.JOSEPH A.
This location is under staffed or does not assign staff properly. I had to wait in like for 20 plus minutes with one employee. Also this location has an issue with systems failing. I went to return my rental and once again the system was down and could not get confirmation on check in for 2 days. Employees are friendly but very over worked. I do not plan on returning to this location.MARC L.
Have a back up system, in a event of a power outage, glitch in the Computers. The Computers were down for several hours, which things happens. However, I recommend individuals to continue to shop at this location. The Associates are very courteous and friendly.Kimberly G.
No problems to report...Pastor M. | Overall Experience
El cliente no dejó un comentario.Jeffrey W. | First Impressions
There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.Gail R. | Online Move In
El cliente no dejó un comentario.Gail R.
El cliente no dejó un comentario.Edward H. | Overall Experience
The truck shakes when driving, especially on the freeway so you should check it. The customer service was outstanding. A really nice location.Domonique F.
The individuals that are employed by u-haul at this location are top notch.Candis C.
have the mud washed off but everything. Was coolDUSTIN G.
Truck had trash inside was not properly cleaned/sanitizedMarta P.
keep it upGILBERT L.
Just did not like picking it up in Lancaster instead rosamond because of the extra mileage I had to pay forDIANA H.
Very nice and friendly people Thanks guysOSCAR H.
El cliente no dejó un comentario.NAPOLEON F.
El cliente no dejó un comentario.PONCIANO R.
Rack was left with leg sticking out over the floor, which caused me to trip. Luckily, I was fine, but it was such an obvious lack of concern for customers.WILLIAM K.
El cliente no dejó un comentario.Melissa C.
There should have been some provisions for after hours equipment drop off without charging for another day even after we spoke on the phone and they were fully aware that I was in route but got caught up in traffic, but the attendant was there took the equipment but charged me for an extra daySTEPHAN M.
Part of the reason that we left the storage early was because of the rate increaseTraci W. | Overall Experience
El cliente no dejó un comentario.Vivian V. | First Impressions
Efficient service, vehicle was in good condition and clean. Initial pick-up on site was somewhat slow but drop-off was prompt, courteous.RUDOLF S.
Just confirming my refund for the truck . As it will be returned this afternoon .Jenny S. | Overall Experience
just a problem with the sliding door on the vanVINCENT P.
Not a whole lot.ROLANDO A.
El cliente no dejó un comentario.Jillian W.
Excellent costumer service!GUILLERMO F.
Here is my issue I had we rented an appliance dolly thought we were picking one up and they said they did not have any and that they were having problems when you called to let you know that you did not have one in the store. That is a very big problem for people that are expecting to have equipment to pick up their appliances. Very very very disappointedABAGAIL S.
Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .Robert M. | First Impressions
aside from some of the people working the desks, nothing.THOMAS O.
I rented a 26 foot box truck that had a front headlight out and the air conditioner was almost warm. This is my first time renting a truck from them, and I was slightly disappointed that I had to call roadside service to get the headlight repaired.Jeffrey T.
El cliente no dejó un comentario.KAREN E.
El cliente no dejó un comentario.ALONDA W.
El cliente no dejó un comentario.JIMMY L. | Overall Experience
El cliente no dejó un comentario.Charlotte P.
Wonderful guy who checked me back in . Thank you,Valerie W.
El cliente no dejó un comentario.Kelly S.
Excellent service!THOMAS O.
El cliente no dejó un comentario.DIANE S.
El cliente no dejó un comentario.Lisa G. | Overall Experience
El cliente no dejó un comentario.DINESH V.
Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.Elio C. | First Impressions
El cliente no dejó un comentario.JULIO J.
You all are amazing I was very pleasedROSIE H.
El cliente no dejó un comentario.stacie s. | First Impressions
El cliente no dejó un comentario.JON S.
They rented us a trailer for three days to go to San Fran and back to Palmdale. They failed to tell us the locking mechanism was broken. We ended up having to drive straight back 7 hrs there and 7 hrs back, because it would not lock and we risked everything being stolen. They were supposed to take care of this, but have not returned any messages. The manager never responded back to multiple messages to her cell phone.Mitchell B.
nothing to improve. Will definitely recommend to anyone who may need this service.terri V.
More staff on Saturday morning which seemed like the busiest time of the week. The two on staff did good considering people just like o get grumpy. Also maybe clean the outside of the vehicle since this one looked like it had been off road. The inside was very clean.WILLIAM M.
El cliente no dejó un comentario.EDWARD K.
El cliente no dejó un comentario.JOHNNY S.
Explain the contract, escort the customer to the vehicle rather than saying â€œhere's the keys it's in this direction and these are the numbersâ€.CHARISSA S.
El cliente no dejó un comentario.Dennis H.
The man I dealt with inside the store was rude. There wasn't anyone at the counter when I got there and then when he showed up he was rude. I was overcharged by 18 miles at .79 a mile and when I got the receipt by email they were closed. I brought the vehicle back with more gas then when I picked it up and that was not accounted for in the pricing. I was very disappointed with the service. The man I returned the vehicle to was great and he was the only good thing. The truck smelled like cigarette smoke. I feel that I was ripped off.kelley B.
The fees are too high once you return to drop the truck off. The truck wasn't cleaned, I had ordered a larger truck but they had rented those out after me dropping by a week in advance. I don't recommend them to anyone else. I hope that I can have a better review next time.DEBRA M.
El cliente no dejó un comentario.LAWANDA S.
El cliente no dejó un comentario.STEVE R.
Bad Service! Needs to improve servicesJoselito A.
What an easy and quick drop off and the customer rep was very professional. My whole experience was great and I will use Uhaul again. Gracias.Chris C.
Excellent service and very professionalWARREN H.
Your representatives were awesome.RYAN M.
Excellent service and very clean spaces!TERRY H. | First Impressions
Very good customer servicesMINERVA V.
El cliente no dejó un comentario.TERRY H.
This has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.Gwendolyn S. | Overall Experience
El cliente no dejó un comentario.Joseph W. | First Impressions
El cliente no dejó un comentario.MICHAEL W.
Great customer service, keep up the good job!!CHARMAIN L.
Make sure the trucks has gasEUNICE E.
El cliente no dejó un comentario.HARUT A.
Originally reserved truck and appliance dolly from Uhaul location on Sierra Hwy. They called morning of pickup and said truck was not available and to go to Ave J location. I made the reservation a week in advance for truck AND appliance dolly. Truck size was still available, but NO appliance dolly..at either location. We needed the appliance dolly. Frustrating.PAMELA G.
More cars more people line is always long More dollysDEJA H.
El cliente no dejó un comentario.Marco M. | Overall Experience
El cliente no dejó un comentario.Rafael M.
One thing I would recommend would be sending the survey before 10 months after the rental.Benjamin V.
Michael Ayer made the process very simple and easy. Hazels free and friendly.Priscilla G.
El cliente no dejó un comentario.DAMETRE C.
Everything was great. No improvements necessary.,KAREN G.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.SHINDANA M.
The truck that I was assigned vibrated very bad when applying the breaks at 40 to 50 mph This truck should not have been in operation ðŸ˜’TONY N.
El cliente no dejó un comentario.JAMES K.
Pick up the phone, I spent 20+ minutes on hold twice when I called before a human picked up the phone. Recording says to handle things online but the website was not capable of servicing the needs and answering the questions.NICHOLAS M.
The customer service rep was very fast and efficient. The cargo van I rented was very clean and was perfect for my moving need. When I returned the van, the service rep was right there to check it in. Very good experience.CAROL I.
Understaffed. The main guy was surly. He expected customers to implicitly know U-haul procedures like checking stuff back in using your phone. 'You can [check back in] use your phone!!' When he initially did the hook up of my trailer he did not tell me I would get a text asking me to verify the condition of the equipment before I left. He should not be in a "face to the public" position.CYNTHIA K.
Even when I was impatient, the associate was a constant professional.Bonnie G. | First Impressions
I had no issues. Everything went smoothLisa G. | First Impressions
El cliente no dejó un comentario.Donald P. | Overall Experience
El cliente no dejó un comentario.Kayla h. | First Impressions
Ayul was very friendly and helpful during the storage move in and the one-way truck and trailer return.Russ H. | First Impressions
I would use you guys again, no doubtLee C. | Overall Experience
El cliente no dejó un comentario.DARYL B. | First Impressions
GraciasCandelaria D. | Overall Experience
Sensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back onMONIQUE M. | Overall Experience
El cliente no dejó un comentario.LESLIE K. | First Impressions
Service was great! 24 hour access would have been very beneficial.Christopher C. | Overall Experience
El cliente no dejó un comentario.ERICKA C. | Online Move In
Easy fast and convenient with no delays or issues to sign up online and access the storage.Mark M. | Online Move In
They Are very Friendly ,Good Customer Service.joelito n. | Overall Experience
El cliente no dejó un comentario.NICHOL W. | First Impressions
It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.Robert K. | Overall Experience
I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !David G. | First Impressions
El cliente no dejó un comentario.aubrey f. | Overall Experience
Vanessa and her staff are fantastic people. Always ready to helpDora Z. | Overall Experience
El cliente no dejó un comentario.crystal a. | Overall Experience
El cliente no dejó un comentario.Eliane P. | Overall Experience
Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn't like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!JOHN C. | Overall Experience
I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.Lester L. | First Impressions
Thanks to yourself and your staff. Easy rent and return experience.richard a. | First Impressions
El cliente no dejó un comentario.betty s. | Overall Experience
El cliente no dejó un comentario.veronica B. | Overall Experience
The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Gracias.David A. | Overall Experience
Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really greatJASON G. | First Impressions
On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.Christina C. | Overall Experience
El cliente no dejó un comentario.Olma P. | First Impressions
I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it's nothing you can't figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. ¡Gracias!Michael J. | Overall Experience
Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!Alexandra R. | Online Move In
El cliente no dejó un comentario.BRINISHA P. | Overall Experience
El cliente no dejó un comentario.Neil D. | Overall Experience
El cliente no dejó un comentario.Tonya S. | Overall Experience
I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,Debra B. | Overall Experience
I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,anna l. | First Impressions
El cliente no dejó un comentario.Dorian F. | Overall Experience
I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.Amy B. | Overall Experience
I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.RYAN N. | First Impressions
El cliente no dejó un comentario.Michael J. | First Impressions
Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.Christine G. | Overall Experience
El cliente no dejó un comentario.Vilmarys C. | First Impressions
El cliente no dejó un comentario.Danny S. | Overall Experience
El cliente no dejó un comentario.Michelle D. | First Impressions
El cliente no dejó un comentario.michael t. | First Impressions
Busy place but well staffed and straight forward!michael t. | Overall Experience
El cliente no dejó un comentario.VAIKAKALA H. | First Impressions
The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.NANCY K. | First Impressions
El cliente no dejó un comentario.Erick E. | Online Move In
El cliente no dejó un comentario.TIFFANY B. | First Impressions
The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.Robert O. | Online Move In
El cliente no dejó un comentario.john j. | Overall Experience
El cliente no dejó un comentario.Kathi T. | Overall Experience
I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍maria a. | First Impressions
Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richardsheree r. | Overall Experience
Everything and.everybody was great.thank you u-haul....Joseph B. | Overall Experience
El cliente no dejó un comentario.Neil D. | First Impressions
El cliente no dejó un comentario.KIMBERLY B. | Overall Experience
El cliente no dejó un comentario.Lezlie M. | Overall Experience
The staff is always very kind, friendly, and knowledgeable.Mikki M. | Online Move In
Vanessa made it very easy and always provides outstanding customer service.Dorian F. | First Impressions
El cliente no dejó un comentario.Chris W. | Overall Experience
El cliente no dejó un comentario.Michele P. | First Impressions
El cliente no dejó un comentario.Jennika K. | First Impressions
El cliente no dejó un comentario.Donald P. | First Impressions
El cliente no dejó un comentario.Juan D. | First Impressions
My representative JR was very helpful!! I will definitely recommend friends and family!!Armando H. | First Impressions
Thank u for being patient with me. Was extremely tired n exhausted.shauna c. | First Impressions
I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.Sabrina R. | Overall Experience
No commentsFernadno H. | Overall Experience
U-Haul has a very knowledgeable and courteous staff thank you U-HaulDan K. | First Impressions
Everyone there was so nice and helpful...and made our move during the holidays less stressful...Peggy W. | First Impressions
Everyone was very friendly and helpful!Cheryl B. | First Impressions
Great experienceNarda D. | Overall Experience
The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.Dean M. | First Impressions
Good customer service.Jimmie M. | First Impressions
Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck toTracy K. | First Impressions
Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.Christine G. | First Impressions
Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.Najah O. | First Impressions
Will Definitely be using them if ever needed in the future! Already recommended some friends their way.Melissa V. | Overall Experience
The staff was great and extremely helpful.Danielle G. | First Impressions
Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hourjanet r. | First Impressions
I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****Ruben M. | Overall Experience
Very affordableDouglas B. | Overall Experience
U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely mannerCarla G. | First Impressions
Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks MaxineMaxine O. | First Impressions
Everyone was very helpfulLezlie M. | First Impressions
great serviceAnnika T. | Overall Experience
A job well done for being a newly opened site!Micheal S. | Overall Experience
Great customer service from the manager to the staff. Very attentive to all questions with answers.Rolf B. | First Impressions
This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.Diana A. | First Impressions
Very nice, very helpfuljoy m. | First Impressions
I was impressed with the staff at both Lancaster locations. I do not see that very often.lydia ann l. | First Impressions
The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.monica a. | First Impressions
The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out greatanton k. | First Impressions
Awesome Service!! These people were great!!Joseph A. | First Impressions
The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.Julia A. | Overall Experience
Stored my uboxes at this facility while in between moves. Great decision.john p. | Overall Experience
Additional Services at this Location
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