Customer Reviews for U-Haul Moving & Storage of West Lancaster

1454 comentarios

1810 W Avenue J   Lancaster, CA 93534

(661) 949-9846

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(661) 949-9846

1810 W Avenue J
Lancaster, CA 93534

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

KAWANNA M.  |  First Impressions 
Clasificación:
5.0

dont jip people on the gas.......i wasnt short on the gas and the girl charged me for 2 gallons.

jose N. 
Clasificación:
5.0

The truck should come with at least a quarter tank. I had to put gas in it before even using it for what I needed it for. And I only drove 20 miles

EFRAIN C. 
Clasificación:
5.0

Everything is excellent, just stay safe and keep in mind what is needed for Covid 19. Your establishment is great keep doing what is needed to be done.

DOROTHY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan G.  |  First Impressions 
Clasificación:
5.0

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN W. 
Clasificación:
1.0

I was so disscusted on May10th,2021.. I checked in on my reservation at 7am to pick up a 15ft truck only to be treated with disrespect and bad customer service. The person who checked me in was lazy and had a bad attitude. The person's name was Shantey. I walked far to get my rental truck only to discover garbage in the back cargo. I took picures. I returned to the front desk and Shantey asked that I drive it to their garage to get it cleaned....WTF ? I asked for a second truck only to discover the key hole of the driver door was defective and would not open. I took pictures. I returned to the front desk and Shantey had an attitude as though I was to blame. I was given a 3rd truck and I asked Shantey to assist me by moving the other rental trucks boxing me in which I waited for Shantey and never showed up. I walked back for assisrsbce only to discover Shantey texting on his phone totally ignoring my request for help. I was furious!!! I found another UHaul worker walking around who finally assisted me. Shantey never appologized from the beginning for any inconvinience U Haul caused me. I finally drove out at 7:45am. I had a previous complaint in Feb.2021 of a UHaul worker being rude . I made a report and was told t Vennessa the manager was going to call me in 3 days which the manager never did. Management seems to be laxing on customer service at the 1810 West Ave.J in Lancaster, Ca location. After filing a complaint today, I was told that Venessa the manager was going to call me in 3 days....I HIGHLY DOUBT THAT . Sad....

Lester L. 
Clasificación:
5.0

Dolly was not in the truck and I had to return from 12 miles away. The tank was nearly empty so I had to put gas ASAP. Drop off location was never assigned.

Arthur L. 
Clasificación:
2.0

Not enough people to help customers. 20 min wait before being helped, then another 30min to drop off. Also, very upset about the fuel charge. I drove 20 miles, put two gallons in. More than the gas I used. Yet I was charged for 3 more? Again, I drove 20 miles!!! Not happy.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NENEJOY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector Rafael A. 
Clasificación:
5.0

The cargo van that I rented smells like cat pee and was dirty on the inside and outside... the guy who helped us with rude and I was completely dissatisfied with everything about my rental plus you guys gave me a cargo van that had absolutely no gas in it literally as soon as I got in the car and took not even a mile the glut gas light indicator came on

LEMAHI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Staff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.

Jesse V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL D. 
Clasificación:
5.0

Fix the transmission it was really jumpy and was not a smooth drive like other times. A lot of damage of vehicle that was not reported prior, so I had to take numerous pictures. Overall, I love this location for their customer service and great rentals.

Joshua O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTURO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN R. 
Clasificación:
1.0

Fucked up totally. Worst fucking company in the world

DENNIS G. 
Clasificación:
5.0

Extremely helpful friendly staff!

GREGORY F.  |  First Impressions 
Clasificación:
5.0

Very good coustmer service

SARMEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nita S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORTEZ H. 
Clasificación:
5.0

Nothing thanks

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

I turned the equipment in on time (15 min before my contract ended) and before they closed online. But the store closed early and therefore I got hit with a late charge.

CAMERON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALBERT E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW O. 
Clasificación:
1.0

I called a day in advance to get a 24 hour extension on a 3 day rental and was told that they had already rented out the 15 foot truck for 4pm to another customer today so i returned the truck at the original return time ( 1pm ) since i couldn't get an extension setting me back $350 for a truck i couldn't use. I feel like they should manage their way of doing business a little better but i will need another 2 day rental on Monday to complete my move by choosing a closer location

STEPHEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY M. 
Clasificación:
5.0

Nothing everything was excelente

JORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUPERTO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORI M. 
Clasificación:
5.0

It was a little chaotic with the server being down on check in day, but everything went smoothly in the end.

Sybil J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
1.0

This location is under staffed or does not assign staff properly. I had to wait in like for 20 plus minutes with one employee. Also this location has an issue with systems failing. I went to return my rental and once again the system was down and could not get confirmation on check in for 2 days. Employees are friendly but very over worked. I do not plan on returning to this location.

MARC L. 
Clasificación:
4.0

Have a back up system, in a event of a power outage, glitch in the Computers. The Computers were down for several hours, which things happens. However, I recommend individuals to continue to shop at this location. The Associates are very courteous and friendly.

Kimberly G. 
Clasificación:
4.0

No problems to report...

Pastor M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey W.  |  First Impressions 
Clasificación:
4.0

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward H.  |  Overall Experience 
Clasificación:
5.0

The truck shakes when driving, especially on the freeway so you should check it. The customer service was outstanding. A really nice location.

Domonique F. 
Clasificación:
5.0

The individuals that are employed by u-haul at this location are top notch.

Candis C. 
Clasificación:
3.0

have the mud washed off but everything. Was cool

DUSTIN G. 
Clasificación:
5.0

Truck had trash inside was not properly cleaned/sanitized

Marta P. 
Clasificación:
4.0

keep it up

GILBERT L. 
Clasificación:
4.0

Just did not like picking it up in Lancaster instead rosamond because of the extra mileage I had to pay for

DIANA H. 
Clasificación:
5.0

Awesome

RICKY J. 
Clasificación:
5.0

Very nice and friendly people Thanks guys

OSCAR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAPOLEON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PONCIANO R. 
Clasificación:
4.0

Rack was left with leg sticking out over the floor, which caused me to trip. Luckily, I was fine, but it was such an obvious lack of concern for customers.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
3.0

There should have been some provisions for after hours equipment drop off without charging for another day even after we spoke on the phone and they were fully aware that I was in route but got caught up in traffic, but the attendant was there took the equipment but charged me for an extra day

STEPHAN M. 
Clasificación:
4.0

Part of the reason that we left the storage early was because of the rate increase

Traci W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian V.  |  First Impressions 
Clasificación:
4.0

Efficient service, vehicle was in good condition and clean. Initial pick-up on site was somewhat slow but drop-off was prompt, courteous.

RUDOLF S. 
Clasificación:
5.0

Just confirming my refund for the truck . As it will be returned this afternoon .

Jenny S.  |  Overall Experience 
Clasificación:
5.0

just a problem with the sliding door on the van

VINCENT P. 
Clasificación:
5.0

Not a whole lot.

ROLANDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian W. 
Clasificación:
5.0

Excellent costumer service!

GUILLERMO F. 
Clasificación:
4.0

Here is my issue I had we rented an appliance dolly thought we were picking one up and they said they did not have any and that they were having problems when you called to let you know that you did not have one in the store. That is a very big problem for people that are expecting to have equipment to pick up their appliances. Very very very disappointed

ABAGAIL S. 
Clasificación:
4.0

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert M.  |  First Impressions 
Clasificación:
5.0

aside from some of the people working the desks, nothing.

THOMAS O. 
Clasificación:
4.0

I rented a 26 foot box truck that had a front headlight out and the air conditioner was almost warm. This is my first time renting a truck from them, and I was slightly disappointed that I had to call roadside service to get the headlight repaired.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte P. 
Clasificación:
5.0

Wonderful guy who checked me back in . Thank you,

Valerie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

Excellent service!

THOMAS O. 
Clasificación:
5.0

N/C

WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DINESH V. 
Clasificación:
3.0

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO J. 
Clasificación:
5.0

You all are amazing I was very pleased

ROSIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

stacie s.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JON S. 
Clasificación:
1.0

They rented us a trailer for three days to go to San Fran and back to Palmdale. They failed to tell us the locking mechanism was broken. We ended up having to drive straight back 7 hrs there and 7 hrs back, because it would not lock and we risked everything being stolen. They were supposed to take care of this, but have not returned any messages. The manager never responded back to multiple messages to her cell phone.

Mitchell B. 
Clasificación:
5.0

nothing to improve. Will definitely recommend to anyone who may need this service.

terri V. 
Clasificación:
4.0

More staff on Saturday morning which seemed like the busiest time of the week. The two on staff did good considering people just like o get grumpy. Also maybe clean the outside of the vehicle since this one looked like it had been off road. The inside was very clean.

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY S. 
Clasificación:
1.0

Explain the contract, escort the customer to the vehicle rather than saying “here's the keys it's in this direction and these are the numbers”.

CHARISSA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
2.0

The man I dealt with inside the store was rude. There wasn't anyone at the counter when I got there and then when he showed up he was rude. I was overcharged by 18 miles at .79 a mile and when I got the receipt by email they were closed. I brought the vehicle back with more gas then when I picked it up and that was not accounted for in the pricing. I was very disappointed with the service. The man I returned the vehicle to was great and he was the only good thing. The truck smelled like cigarette smoke. I feel that I was ripped off.

kelley B. 
Clasificación:
3.0

The fees are too high once you return to drop the truck off. The truck wasn't cleaned, I had ordered a larger truck but they had rented those out after me dropping by a week in advance. I don't recommend them to anyone else. I hope that I can have a better review next time.

DEBRA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE R. 
Clasificación:
1.0

Bad Service! Needs to improve services

Joselito A. 
Clasificación:
4.0

What an easy and quick drop off and the customer rep was very professional. My whole experience was great and I will use Uhaul again. Gracias.

Chris C. 
Clasificación:
5.0

Excellent service and very professional

WARREN H. 
Clasificación:
5.0

Your representatives were awesome.

RYAN M. 
Clasificación:
5.0

Excellent service and very clean spaces!

TERRY H.  |  First Impressions 
Clasificación:
5.0

Very good customer services

MINERVA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
5.0

This has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.

Gwendolyn S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Great customer service, keep up the good job!!

CHARMAIN L. 
Clasificación:
3.0

Make sure the trucks has gas

EUNICE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARUT A. 
Clasificación:
3.0

Originally reserved truck and appliance dolly from Uhaul location on Sierra Hwy. They called morning of pickup and said truck was not available and to go to Ave J location. I made the reservation a week in advance for truck AND appliance dolly. Truck size was still available, but NO appliance dolly..at either location. We needed the appliance dolly. Frustrating.

PAMELA G. 
Clasificación:
1.0

More cars more people line is always long More dollys

DEJA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marco M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael M. 
Clasificación:
3.0

One thing I would recommend would be sending the survey before 10 months after the rental.

Benjamin V. 
Clasificación:
5.0

Michael Ayer made the process very simple and easy. Hazels free and friendly.

Priscilla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMETRE C. 
Clasificación:
5.0

N/C

John V. 
Clasificación:
5.0

Everything was great. No improvements necessary.,

KAREN G. 
Clasificación:
5.0

Even when I was impatient, the associate was a constant professional.

Bonnie G.  |  First Impressions 
Clasificación:
5.0

I had no issues. Everything went smooth

Lisa G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla h.  |  First Impressions 
Clasificación:
5.0

Ayul was very friendly and helpful during the storage move in and the one-way truck and trailer return.

Russ H.  |  First Impressions 
Clasificación:
5.0

I would use you guys again, no doubt

Lee C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DARYL B.  |  First Impressions 
Clasificación:
5.0

Gracias

Candelaria D.  |  Overall Experience 
Clasificación:
5.0

Sensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back on

MONIQUE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE K.  |  First Impressions 
Clasificación:
5.0

Service was great! 24 hour access would have been very beneficial.

Christopher C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICKA C.  |  Online Move In 
Clasificación:
5.0

Easy fast and convenient with no delays or issues to sign up online and access the storage.

Mark M.  |  Online Move In 
Clasificación:
5.0

They Are very Friendly ,Good Customer Service.

joelito n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOL W.  |  First Impressions 
Clasificación:
4.0

It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.

Robert K.  |  Overall Experience 
Clasificación:
5.0

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aubrey f.  |  Overall Experience 
Clasificación:
5.0

Vanessa and her staff are fantastic people. Always ready to help

Dora Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliane P.  |  Overall Experience 
Clasificación:
5.0

Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn't like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!

JOHN C.  |  Overall Experience 
Clasificación:
1.0

I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.

Lester L.  |  First Impressions 
Clasificación:
5.0

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

betty s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

veronica B.  |  Overall Experience 
Clasificación:
5.0

The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Gracias.

David A.  |  Overall Experience 
Clasificación:
5.0

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  First Impressions 
Clasificación:
1.0

On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.

Christina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olma P.  |  First Impressions 
Clasificación:
5.0

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it's nothing you can't figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. ¡Gracias!

Michael J.  |  Overall Experience 
Clasificación:
3.0

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

BRINISHA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S.  |  Overall Experience 
Clasificación:
5.0

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

Debra B.  |  Overall Experience 
Clasificación:
5.0

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

anna l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorian F.  |  Overall Experience 
Clasificación:
2.0

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

Amy B.  |  Overall Experience 
Clasificación:
1.0

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.

RYAN N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  First Impressions 
Clasificación:
4.0

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Christine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vilmarys C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael t.  |  First Impressions 
Clasificación:
5.0

Busy place but well staffed and straight forward!

michael t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VAIKAKALA H.  |  First Impressions 
Clasificación:
5.0

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erick E.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY B.  |  First Impressions 
Clasificación:
5.0

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

john j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathi T.  |  Overall Experience 
Clasificación:
5.0

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  First Impressions 
Clasificación:
5.0

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

sheree r.  |  Overall Experience 
Clasificación:
5.0

Everything and.everybody was great.thank you u-haul....

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lezlie M.  |  Overall Experience 
Clasificación:
5.0

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Clasificación:
5.0

Vanessa made it very easy and always provides outstanding customer service.

Dorian F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennika K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D.  |  First Impressions 
Clasificación:
5.0

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  First Impressions 
Clasificación:
5.0

Thank u for being patient with me. Was extremely tired n exhausted.

shauna c.  |  First Impressions 
Clasificación:
1.0

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Sabrina R.  |  Overall Experience 
Clasificación:
3.0

No comments

Fernadno H.  |  Overall Experience 
Clasificación:
5.0

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Dan K.  |  First Impressions 
Clasificación:
5.0

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful!

Cheryl B.  |  First Impressions 
Clasificación:
5.0

Great experience

Narda D.  |  Overall Experience 
Clasificación:
2.0

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Dean M.  |  First Impressions 
Clasificación:
5.0

Good customer service.

Jimmie M.  |  First Impressions 
Clasificación:
2.0

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  First Impressions 
Clasificación:
4.0

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Christine G.  |  First Impressions 
Clasificación:
1.0

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  First Impressions 
Clasificación:
5.0

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Melissa V.  |  Overall Experience 
Clasificación:
5.0

The staff was great and extremely helpful.

Danielle G.  |  First Impressions 
Clasificación:
3.0

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

janet r.  |  First Impressions 
Clasificación:
5.0

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Ruben M.  |  Overall Experience 
Clasificación:
5.0

Very affordable

Douglas B.  |  Overall Experience 
Clasificación:
5.0

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Carla G.  |  First Impressions 
Clasificación:
4.0

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Maxine O.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful

Lezlie M.  |  First Impressions 
Clasificación:
5.0

great service

Annika T.  |  Overall Experience 
Clasificación:
5.0

A job well done for being a newly opened site!

Micheal S.  |  Overall Experience 
Clasificación:
5.0

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  First Impressions 
Clasificación:
2.0

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

Diana A.  |  First Impressions 
Clasificación:
5.0

Very nice, very helpful

joy m.  |  First Impressions 
Clasificación:
4.0

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  First Impressions 
Clasificación:
2.0

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

monica a.  |  First Impressions 
Clasificación:
5.0

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton k.  |  First Impressions 
Clasificación:
5.0

Awesome Service!! These people were great!!

Joseph A.  |  First Impressions 
Clasificación:
4.0

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

Julia A.  |  Overall Experience 
Clasificación:
5.0

Stored my uboxes at this facility while in between moves. Great decision.

john p.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Volver
arriba