Customer Reviews for U-Haul Moving & Storage of West Lancaster

3,133 reviews

1810 W Av J   Lancaster, CA 93534

(661) 949-9846

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(661) 949-9846

1810 W Av J
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle Cardwell-Monette  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Cardwell-Monette 
Rating:
5.0

nothing

James Crosser 
Rating:
5.0

Ezequile was a great employee

Gary Honings 
Rating:
5.0

Customer did not leave a comment.

Noah CUMMINGS 
Rating:
4.0

Everyone was very professional, efficient and friendly. Couldn’t have ask for a more pleasant experience. Thank you to all the staff. Will be using this business as my only go to U-Haul.

Linda Bexley 
Rating:
5.0

The trucks suspension was horrible , it felt like I was driving over rocks the whole ride . I’d advise you to properly maintain the vehicles . Charging 1.09 per mile for 150 miles means the trucks should have a maintained and safe suspension

Josh Solis 
Rating:
1.0

CLEAN THE TRUCKS. RENT THEM TO CUSTOMERS THAT WALK IN AND ASK FOR IT.

Maria Hopkins 
Rating:
5.0

Customer did not leave a comment.

REYNALDO SISON 
Rating:
4.0

Need more help at the windows customer service.

norma daiels 
Rating:
5.0

the convenience of parking coupled with the carts provided at the facility make the unloading of the trucks very convenient.

Cristian Arias  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randolph Smith 
Rating:
5.0

Customer did not leave a comment.

Leobardo Orona 
Rating:
5.0

None !

SALVADOR JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Jacob Astorga 
Rating:
5.0

Employees were friendly and helpful. Ready on time

Lemuel Neal 
Rating:
4.0

Customer did not leave a comment.

Oscar Perez 
Rating:
5.0

Customer did not leave a comment.

Frank Autran 
Rating:
5.0

A shout-out to the gentleman that received my rental today. He was very courteous and friendly. Thank you!

Rafael Alicea 
Rating:
1.0

Nothing to say

Cheryl Black 
Rating:
5.0

the two associates that helped me made the process very easy and fast. very helpful.

cristian arias 
Rating:
5.0

Customer did not leave a comment.

Eric Powers 
Rating:
4.0

The trailer was very dirty. The inside had a lot of sticky black adhesive. However, the people that helped me when I rented the trailer were very helpful and professional.

Christopher Beard 
Rating:
5.0

Customer did not leave a comment.

Matthew Holbrook 
Rating:
5.0

Nothing! everything is alwys perfect

kim cardona 
Rating:
3.0

Customer did not leave a comment.

Crystal Thomas 
Rating:
5.0

The guy at the counter was really nice...I forget his name but the staff was great 👍

Tricia Tate 
Rating:
5.0

Customer did not leave a comment.

Jesus Garcia 
Rating:
5.0

Customer did not leave a comment.

Crisstina Mcacslin 
Rating:
5.0

Gerardo was professional and extremely helpful. The facility is exceptionally clean and well kept. I will definitely refer anyone looking for storage facility.

Glenn Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore Herreres 
Rating:
5.0

Customer did not leave a comment.

Jayda OLIVIER 
Rating:
5.0

Everything was fine.

Gennine Blunt 
Rating:
3.0

Customer did not leave a comment.

Stephen Merritt 
Rating:
5.0

Very professional and gave the exact service required. They were polite, asked if I needed anything else, and offered no "high-pressure" sales of any kind to upgrade any services. I showed up, picked up my equipment, left, returned and has zero issues with anything at all. I will be using them again in the future.

Kane Martin 
Rating:
5.0

Customer did not leave a comment.

Pascual Fragas 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cohen  |  Overall Experience 
Rating:
5.0

Perfect experience.... Very knowledgeable staff!

David Barker 
Rating:
5.0

U-Haul is a great company to work with. Their equipment from storage spaces, pods & various trailers to personnel are very easy to work with. The equipment is always in great condition & clean. The staff has been extremely polite & full of good advise. Any discrepancies in billing were handled & corrected quickly because of the availability of a human on the other end of the phone call. Great service

CYNTHIA LASHER 
Rating:
5.0

Customer did not leave a comment.

Kayode Ojetunde 
Rating:
5.0

Customer did not leave a comment.

Chamika Robbins 
Rating:
5.0

Very nice people who

MARIAN CALDWELL 
Rating:
5.0

Customer did not leave a comment.

michele brooks 
Rating:
5.0

Customer did not leave a comment.

Jaimee V Gomez 
Rating:
5.0

Everything was prompt on time clean speedy just the way I like it

chilyn palmer 
Rating:
5.0

Customer did not leave a comment.

Andres Florez 
Rating:
5.0

Customer did not leave a comment.

Jeffery Berndt 
Rating:
5.0

Customer did not leave a comment.

Bennett Watson 
Rating:
5.0

Customer did not leave a comment.

Michael Annoreno 
Rating:
5.0

It was recommended to have 5 and we had to order an additional 3. Way more furniture pads delivered than needed

Heather Sandstoe 
Rating:
5.0

Professional and customer friendly

Ronald Osby 
Rating:
5.0

Customer did not leave a comment.

anthony villa 
Rating:
1.0

Get better customer service , on of the men up front had an attitude and he acted like he didn’t even want to be working there it was such a shame . I will not use you all at this location ever again and I won’t recommend you to anyone.

Patricia Avila 
Rating:
5.0

Fast and easy efficient service with awesome customer service.

edward curry 
Rating:
5.0

Kudos Jovan! Your Customer service is outstanding. Keep it up and thank you very much for explaining and your patience.

Carlos Quintanilla 
Rating:
5.0

Manager was very helpful and understanding

Joshua Reyes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maureen Eddines  |  First Impressions 
Rating:
4.0

When returning my equipment I was waiting under the equipment return for about 15 minutes waiting for someone to come and see me about the return I also walked into the store 2 times to get someone’s attention in order to return the equipment

Jose Zelaya 
Rating:
5.0

The location manager was very friendly and helpful. I love the helpfulness and kindness that they showed me. I highly recommend this location for their excellent service in taking care of its customers!!!!! ⭐️⭐️⭐️🌟🌟

Efrain Barraza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE MILLER 
Rating:
5.0

It was a much better experience than the last location I used. It was quick and easy to pick up and drop off.

deirdre ramos 
Rating:
5.0

Representative was very professional, attentive, detail oriented.

Wendell Wall 
Rating:
5.0

Customer did not leave a comment.

Lisa Kathary 
Rating:
5.0

Thanks excellent customer service

Jose Lepe 
Rating:
5.0

Take out the rubber mats in the vans, they are too grippy for easy in and out transport. Too much push/pull and traction. Excellent vehicles overall!!

richard essert 
Rating:
5.0

Customer did not leave a comment.

Jose Alvarado 
Rating:
5.0

Can you send me some coupons.

Bruce Crespo 
Rating:
4.0

Knowledge that a vehicle is to be sold prior to its rental would certainly help. This action caused me to have to use energy ( as I am no spring chicken ) , time and the payment of person to help me load and unload the van ( not reaching the storage for my items) to get the van back to your office for sale .. Needless to say I was unhappy. . Thank you for asking .

Donna Handley 
Rating:
5.0

Thank you for your services. Thank you for everything. Clearly appreciate it. May the God bless you and thank you all for being so kind.

ALICIA ACOSTA  |  Overall Experience 
Rating:
5.0

Eric was an excellent associate. He went above and beyond to make sure I had the proper equipment. Thank and for his service I will be recommending this UHaul store.

erik thomas 
Rating:
4.0

Everything was above for future reference. Please make sure bathrooms are working when it’s inconvenient when it’s not thank you.

Jennie Valadez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanin Bowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Whitfield 
Rating:
5.0

Not much...maybe slashing rates:-)

Carl Coleman 
Rating:
4.0

Customer did not leave a comment.

Dimita Avery 
Rating:
5.0

I use Uhaul to restock my LLC. THEIR EQUIPMENT IS TOP-NOTCH LIKE MY LLC

Ronald Osby 
Rating:
4.0

Easy Peasy lemon squeezy!

Jim Mullin 
Rating:
5.0

Customer did not leave a comment.

Chuckie Milson  |  Overall Experience 
Rating:
5.0

It would be great if there was not such grippy rubber mats in your cargo vans. It made it difficult to slide my furniture into. Otherwise you have FANTASTIC vehicles and a great staff.

Richard Essert 
Rating:
5.0

My experience as a customer is consistently excellent and I can't think of anything that needs to improve at this time.

Donald Williams 
Rating:
5.0

Just keep hiring good people.

Stephen D Case 
Rating:
5.0

Customer did not leave a comment.

Kathy Foster 
Rating:
5.0

Customer did not leave a comment.

Edith Hicks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ellen Panting 
Rating:
5.0

Customer did not leave a comment.

Pamela Oates 
Rating:
5.0

Customer did not leave a comment.

todd lorenzo 
Rating:
5.0

Customer did not leave a comment.

sam gunter 
Rating:
5.0

Most Excellent

cederick coleman 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAMS 
Rating:
5.0

If the same service provided me is provided to other customers, you surely are on the right tract for great customer service. Keep up the good work.

WILLIAM BROWN 
Rating:
3.0

Customer did not leave a comment.

CAROL ROBERSON 
Rating:
5.0

Customer did not leave a comment.

nancy many 
Rating:
4.0

Great!!!!

Ronald Osby 
Rating:
5.0

Customer did not leave a comment.

CAROLINE PELAEZ 
Rating:
5.0

Customer did not leave a comment.

kayla taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zelena Jones 
Rating:
5.0

Tell them to check everything BEFORE they leave not after. I got an email telling me to verify the license after I had already left.

Ray Ramirez 
Rating:
5.0

N/A

Gerald Luke 
Rating:
4.0

Well the 1st truck assigned to me was dirty, driver door didn't close properly, and the light said it needed an oil service. Otherwise, no problems. Easy check in and return, friendly staff, clean facility, efficient process. I would definitely recommend your site to others and will just you're services again. Thank you

Michelle Horner 
Rating:
5.0

Customer did not leave a comment.

renica turner 
Rating:
5.0

Customer did not leave a comment.

reynaldo esquivel 
Rating:
5.0

Customer did not leave a comment.

richard Essert 
Rating:
5.0

Customer did not leave a comment.

David Kirkpatrick 
Rating:
5.0

Keep it up

Rocky Timmons 
Rating:
5.0

Excellent people very kind

PAULETTE ODOM 
Rating:
4.0

Customer did not leave a comment.

Reginald Pinney 
Rating:
5.0

Customer did not leave a comment.

Donald Brandt 
Rating:
5.0

Customer did not leave a comment.

Jaime Ortega 
Rating:
5.0

As far as the building and how the set up is its safe and the people that work there that helped me overall they did a good job .keep up the good work

Vincent Lugo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyle Block  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETER RIZO 
Rating:
5.0

Customer did not leave a comment.

Ricardo Tovar 
Rating:
4.0

Customer did not leave a comment.

Reginald Pinney  |  First Impressions 
Rating:
5.0

Everything is good appreciate your business

Claudia weir 
Rating:
3.0

The truck definitely needs a tune up or retired

Lashawn Lusby 
Rating:
4.0

The option to get the keys from the box was not explained on the confirmation. Other than that the transaction was good.

Raynika Farmer 
Rating:
1.0

I had the trip was good the headlights I didn’t know where they were so

Michael J Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clearance Lanaute  |  Overall Experience 
Rating:
4.0

The people that work there are friendly and helpful

jeri bonfiglio  |  First Impressions 
Rating:
5.0

Storage was great! The facility was always clean, very well maintained, and sanitized. The staff was kind, and Mr. Torres was extremely helpful to me and my family.

willie dillard  |  Overall Experience 
Rating:
2.0

Need more flat moving dollies

GRANT WAGEMAKER  |  First Impressions 
Rating:
5.0

Thank you for the service you provided for me doing my rough time to find a place to live, and I will recommend service to friends and family as well, your staff was very helpful and friendly 😀💕👌

Robin Evans  |  Overall Experience 
Rating:
1.0

awful experience, got a phone call saying my unit had the wrong lock, they offered to put correct one on as i was not in area, then i get a call saying my unit was left open- i informed them i DID not visit my unit. they said "well we dont know what was in ur unit but it doesnt seem like anything was taken" unit was very clearly brokwn into, stuff dumped out, boxes broken and ripped. they offered to lock it until we could come. we are both first responders and cant just come whenever, there was no rush as they said it was a locked unit. got another call saying there was no lock on so they added one, we came down to see our unit a mess. there should be protocol with you "MAX SECURITY" you claim you have on the sign in your front office- someone should review footage when a unit is LEFT OPEN and i clearly stated i WAS NOT IN MY UNIT RECENTLY. and of course no managers answer their phones. they said after 10pm its a free for all with no security or alarms. their little sign states otherwise. ridiculous

Haylee Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latasha smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel coleman  |  First Impressions 
Rating:
5.0

Very good 👍

Jeffrey Weinstein  |  Overall Experience 
Rating:
4.0

The free lock was not in the storage room. The door was locked with a wire type lock that I had to remove with difficulty.

Michael Burns  |  Online Move In 
Rating:
5.0

The 1st day I moved was crazy, everything that could happened bad happened. U-haul personnel including the 1 800 number at. 10:30 that evening sympathize with me. They gave me the up most respect, Courtesy, and their willingness to help me out. I have never received from any company such caring attitudes. I tip my hat off to them. Including when I went to check out, I had initiated staying only 1 Month 2 max. Because of the warm welcome I got, I kept my items there for 6 Months until I actually found a new home. Only because I knew U- haul was clean & safe. My son purchased a storage about 5 miles from where I was before I moved. His storage was broken into and over $3,000 of merchandise was stolen. They have all outside storages, Lancaster have wind storms, when we went to pick up his items, I wanted to cry for him. Everything was full of dust, we had to wear 2 mass and kept sneezing & couching. All he could say was Mom, I regret not going to U-haul like you did.

LISA Hammond BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gena GAMMAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Cassese  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Cambaliza  |  Overall Experience 
Rating:
2.0

Staff was friendly, but it felt like no one had any answers to anything. I was trying to move out of storage and into a U-Box for moving, and it took multiple visits to get things arranged, and even after confirming the day before, it took an hour and 40 mins to get access to the box. Then I was told that the app is always screwed up, so ignore it, and I could just throw away my card key because they knew I was out. Nice people, but seemed waaay under trained. (And the dim lighting made the place creepy, especially with the weird people who wandered around in there…)

Julia Akoury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Joseph J Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE HALE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyler moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Winston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evangelina Sutton  |  Overall Experience 
Rating:
5.0

Jessie was very polite and helpful during the move out process my only critique is the check in process was very very slow employees was not trained well...but the mgr came in: very nice and got the everyone out pretty quickly

Marla Clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bennett Watson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shyra Cook  |  First Impressions 
Rating:
5.0

I'm a disabled veteran and they were wonderful to deal with thank you

Frank ORourke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dawn larae dallmeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maricruz Diaz  |  Online Move In 
Rating:
2.0

Employees were very rude and non helpful

Tijouri Johnson  |  Online Move In 
Rating:
4.0

Super nice and friendly

tyler moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Flowers  |  Overall Experience 
Rating:
2.0

1. The facility lacks clear instructions regarding security access. Consequently, users keep setting off ear-splitting alarms. There should be clearer instructions on signs as to enabling and disabling alarms. 2. After-hour access is not good. There are no signs indicating when after hours access ends. There is a phone number given in case of problems, but no one answered when I called and texted. 3. One of the two shipping doors was broken. I damaged my car ($2-$3,000) trying to get out of the loading area. Of the three restrooms, one could not be accessed using the card and the other two were out of commission. This is pretty bad. For the money that is being charged for space rental, the facility is substantially sub-par with comparable facilities.

ETIENNE OZORAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lanna johnson  |  Overall Experience 
Rating:
5.0

Andy exceeded our expectations! Thanks so much!

Karen Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez  |  Overall Experience 
Rating:
5.0

Thanks to all! Very friendly staff!!

GREGORY FIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn larae dallmeyer  |  First Impressions 
Rating:
4.0

The lights do not come on after you have placed your card in the slot. You must walk to the end of the facility before any lights come on. And You Better Be FAST.

Menda Lucas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roxanne turner  |  First Impressions 
Rating:
4.0

I have issues with the truck cost. Who do I contact?

Charlyn Smith  |  Online Move In 
Rating:
2.0

A lhe carts were locked up and had to unload a 26' truck by hand wtih a long walk

Thomas Mitchell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Debby Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Hodge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Owens  |  Overall Experience 
Rating:
5.0

First off, would like to say the in-store employees were excellent, very helpful and I appreciate that. But the online person is not very clear give wrong information and wasn’t helpful at all. Well was barely helpful, but my overall experience with the people inside the facility was great thank you.

Catrice Scott  |  Online Move In 
Rating:
5.0

Thank you guys!

tyresha brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Guidry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Horner  |  Online Move In 
Rating:
5.0

I'm a very satisfied customer.

Christina Guidry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZONDRA EDWARDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Vines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Wilkes  |  Overall Experience 
Rating:
5.0

"Thank you very much to All your Staff from good customer service to Clean units & great prices!"

Lucy Fraijo   |  Overall Experience 
Rating:
5.0

Very clean and felt safe entering and exiting. Only suggestion would be is to put dollies back.

victoria macoy  |  Overall Experience 
Rating:
3.0

Cost to much

Roxanne Bonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Smith-swims  |  Overall Experience 
Rating:
3.0

When I opened my unit there was a rat box in there (which I left). This is my first time using your storage is this standard procedure? If not, when can someone from your staff remove it.

Debra Taylor-Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Montgomery  |  First Impressions 
Rating:
5.0

Andy was very helpful about. My situation. I would recommend. This facility to anybody.

Christopher Acevedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHALL ZAUN  |  Overall Experience 
Rating:
4.0

The guy who opened the facility. Did not want to be there. And was not helpful saying that only the manager can do that and he's not here.

Salvador Villegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esau Mcknight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangelina Sutton  |  First Impressions 
Rating:
5.0

Great Team at this locaiton!

Nitin Chopra  |  Overall Experience 
Rating:
4.0

Needs more moving/ storage carts available

Tyler Belliveau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Joseph J Kelly  |  First Impressions 
Rating:
4.0

The last 2 occasions I came to bring items to my storage, there seems to be a lack of carts to transport your items. Have to walk arnd facility to look for cart.

JESSE WILLIAMS  |  First Impressions 
Rating:
5.0

The Manager Andy was A Great Help when Ever I had a Concern, or was Worried about Something. Thanks Again for all your Help !

GINA GALINDO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyrionna Sawyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delshawn Bodney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha Hurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kun Lin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Coy  |  First Impressions 
Rating:
5.0

The facility is very clean and well maintained. The staff is very professional and helpful.

ERICA BROWN  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Doris Jones  |  Overall Experience 
Rating:
1.0

I will never ever rent the u haul boxes ever again. Terrible experience.

Doris Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YVETTE SMITH  |  Overall Experience 
Rating:
2.0

I am still thinking about whether I would recommend UHaul storage to anyone due to the fact that I was clueless as to realizing the roof had leaked during the time I had my belongings stored. If there was any indicator that it had been leaking I certainly would have secured and stored a practically new mattress differently. I had not taken insurance out.. at the time I was the person paying for my Mothers storage. She had to placed in a elderly care home due to her dementia and heart condition. The cost each month was enough as it was without any additional cost for insurance. The mattress that got wet was the one that was up against the wall and it was in the bottom that was stained. Wish it had been the box springs.. since the box springs was the mattress facing in towards the center where I could walk and see I didn’t notice any water . Such is life right?? Anyway this is my story the end Nancy Kellogg

NANCY KELLOGG  |  Overall Experience 
Rating:
5.0

Positive experience with UHaul

Carl Koch  |  Overall Experience 
Rating:
4.0

Outside the loading area was always dirty. The toilets never had toilet paper or hand towels to dry your hands. Trashcan receptacles were always full. Other than that everything was good.

CARLOS MOLINA  |  Overall Experience 
Rating:
1.0

I cleaned out my storage unit early. When I asked for the prorated refund, the guy helping me said that U-hual doesn't provide refunds. I respectfully request to speak with someone from the corporate office about this as soon as possible.

Michael Shuck  |  Overall Experience 
Rating:
5.0

That you all for your help!

kimberly banks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alison Adams   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PORSCHA BURT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanda Dunbar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Hughes  |  First Impressions 
Rating:
4.0

The facility changes quality from having 6 moving carts to having 2 and the restrooms are out of service a lot. The basics are always great and staff are generally helpful.

johan wijesinghe  |  Overall Experience 
Rating:
5.0

Thank you for closing my storage unit out online.

Candis Carper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Macal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel Clarkson  |  Overall Experience 
Rating:
5.0

Everyone is always super knowledgeable and helpful. Their internal communication is on point. I’ve experienced great loss and a break up since renting two units here and the staff has consistently wowed with great customer care. Andy has been extremely helpful but the entire staff has also been just as capable and efficient.

Tatianna Mcphearson  |  Overall Experience 
Rating:
5.0

Great costumer service

Ismael Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seymore Pate  |  First Impressions 
Rating:
1.0

UHaul policy very bad customer service in able to speak with UHaul customer service without being on hold for more than an hour for your disrepresentaive IMMEDIATE SERVICE EVERYTHING IS GO ON LINE TO SOLVE YOUR PROBLEM THAT DOESNT EVEN ANSWER YOUR QUESTION !!! No rental pro rates when emptying in middle of the rental cycle !!!

LAURI CARPENTER  |  Overall Experience 
Rating:
5.0

Clean facilities and very helpful staff

John Toland  |  First Impressions 
Rating:
5.0

Andy was excellent and helpful thank you

FRANCHESKA JOHNSON  |  Overall Experience 
Rating:
2.0

I'm so bless to have the help I've experienced with uhaul some of the nicest friendly people. I'd recommend and one to put the furniture at uhaul. God bless them all especially andy.god bless you.

Aleasia Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Barragan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Binns  |  Overall Experience 
Rating:
5.0

Andy was amazing, thank you for all the help.

teresa stevens  |  First Impressions 
Rating:
5.0

👍😊

Peggy Morley  |  First Impressions 
Rating:
5.0

Almacenes muy limpios y la temperatura muy adecuada , recomiendo este centro de almacenamiento de mi parte quede muy satisfecho

Dagoberto Rivas  |  Overall Experience 
Rating:
2.0

Lots of roaches. Also rented a. Uhaul 20ft truck and they never cleaned the trailer. It had feces smeared on the floor and the side wall of the inside in the trailer and smelled horrible. Didn’t give me a receipt after they charged my card when I returned the uhaul

Jose Renteria  |  Overall Experience 
Rating:
5.0

There was a mix up on a reservation however Andy Valencia handled it and I left happy in what could have escalated into me being very unsatisfied.

Carl Koch  |  First Impressions 
Rating:
5.0

Always convient and adorable

Tyler Belliveau  |  First Impressions 
Rating:
5.0

Manager, was really nice and Professional to me when I was moving all my stuff to Storage. We need more People like him to Help us with Our Difficulties. When we are going through tuff times. Thanks, for all the great help ! I really appreciate the nice and friendly Customer Service. Gina Galindo.

GINA GALINDO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gerald Williams  |  Overall Experience 
Rating:
4.0

The rear Door on my Truck. would Not Close due to a white plastic piece above the open door. Had a deliveryman nit happened by....we woukd not have been able to move our goods to storage.. you need a cold drink machine in the office for clients.

Lennore Milberg  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johan wijesinghe  |  First Impressions 
Rating:
5.0

I love it because you can do self storage and rent a truck. It’s like all at once.

Jasmine Sanders  |  Online Move In 
Rating:
5.0

Very happy when you haul when I need it a storage they were there for me but I needed a truck they were there for me very satisfied

JAMES JACKSON  |  Overall Experience 
Rating:
3.0

The U-Haul unit was an okay level of cleanliness. My unit was locked up saying I didn't pay rent when it shouldn't have been. I had to take extra time to go to the front office to get it settled. Luckily that was a time when the front office was open. I submitted a request for move out online and it didn't get processed until I called the office 3+ weeks later requesting it to be done.

Taylor Lubecki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Gibson  |  Overall Experience 
Rating:
5.0

Very nice and convenient for me.

Terree Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Vo  |  First Impressions 
Rating:
1.0

Bad doors always broken trash in places

Quinesha Richard  |  Overall Experience 
Rating:
3.0

I was given a unit that was not clean and not empty. 4 chairs, a table, a small gas motor, and a large whole-house water filter were still in there.

Michael Resnick  |  First Impressions 
Rating:
3.0

It must of been a rough day from one of your employees. At least the one that helped me. Was not happy that the computer he was using was taking so long to load. He said a few things verbally that he should of not said in front of me. Also the day I got my storage unit, both doors that give you access in the back were broken., and the three times I have accessed the storage the alarm goes off. I hope this experience gets better. Lancaster CA

Honey Flores  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia Akoury  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Salvador Villegas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacob johnson  |  First Impressions 
Rating:
5.0

I did not believe I claim a professional A nice and professional that employees are I would definitely recommend friend and family 100%

JAMES JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamiko Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandi London  |  Overall Experience 
Rating:
5.0

THANK YOU!!

Michael Adolphus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREA NAVARRO  |  First Impressions 
Rating:
4.0

The facility looked good, but there was a slight urine smell. It could have been from an animal.

Willie Gilbert  |  Overall Experience 
Rating:
5.0

Very helpful and fast service

Jose Renteria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HANNAH SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jackson  |  First Impressions 
Rating:
5.0

Great place to store your treasures!

TERRY HEMMIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Grace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier Estevez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katrina Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa stevens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mykayla Mcleod  |  First Impressions 
Rating:
4.0

I didn't like that I had to retrieve my own uhaul truck, do the walk around alone and log the mileage myself. Although I only traveled between 7 to 9 miles and the gas indicator didn't budge, I was still charged for extra mileage. Other than that, my experience with UHAUL was good😊

Terrilyn Melton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LoRay Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Aviles  |  Overall Experience 
Rating:
5.0

The staff of this U-Haul has always been kind considerate and understanding and I just appreciate them so much thank you

YOLANDA HARDING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arrieslloyd Lloren  |  Overall Experience 
Rating:
3.0

Girl acted like I was bothering her! Not friendly or helpful at all!

Regina Lanza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Ruiz   |  Overall Experience 
Rating:
5.0

Vanessa is awesome!

Mandi London  |  First Impressions 
Rating:
5.0

very friendly, very fast, very clean. Couldn't have asked for more.

James Friedman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES WEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN JEWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIK MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Dracopoulos  |  Overall Experience 
Rating:
4.0

Only thing is I rented a storage unit that was shown to me in the rental office for the size of 5X7X10 that is not true. The unit is 5X7X 7 . The unit is not 10 ft high like my rental contract says and what was shown to me.

Barry Wilkerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Graventi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Griselda Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leilani darling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Mayes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kylah Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE RAMOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rob welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Wagner  |  First Impressions 
Rating:
3.0

I set up automatic payment, they even had my credit card on file. They did not charge me, and on top of that they charged me a 29.00 late fee. When I called all said was there was nothing they could do.

michael cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISA LOPEZ  |  Overall Experience 
Rating:
5.0

Staff there were extremely helpful and accommodating. Refreshing to see that especially these days when good customer service is almost impossible to find

Jaunice Hughes  |  First Impressions 
Rating:
5.0

(1) My family received several emails regarding the lock not being on the unit properly but we each live hour and a half to two hours away; having no recourse with a situation like that was stressful because of the protection of our things. (2) The area was ALWAYS clean and very well lit!

Gwendolyn Stewart  |  Overall Experience 
Rating:
5.0

Above and beyond customer service. The place is soo clean.

debbie wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rob welch  |  First Impressions 
Rating:
5.0

Team Fast And Friendly Customer Service,Thank You So Much Guys !!!

JOELITO NARCISO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jose hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE WIKER  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOE ARANDA  |  Overall Experience 
Rating:
4.0

The person on the phone should tell you everything I needed to rent the unit. 3 names, addresses and phone numbers. I didn’t need that much information to rent the truck.

michael cook  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tracy King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damaris Cartagena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Green Howard  |  Overall Experience 
Rating:
5.0

The office is very helpful Michael Was awesome very friendly very professional. And I would like to think everybody has a Lancaster U-Haul on Avenue J for being awesome

YOLANDA HARDING  |  First Impressions 
Rating:
5.0

Mike was exceptionally helpful through my stay.

KAREN WILLIAMS  |  Overall Experience 
Rating:
4.0

Me encantaría que estuviera disponible el acceso las 24 hr para descargar y cargar out . Muchas veces las personas no tienen tiempo en el día por el horario de trabajo . Es todo gracias 🤩

MARISA LOPEZ  |  First Impressions 
Rating:
4.0

Temperature very hot inside during the summer. Witnessed over 100 degrees on a few occasions.

Michael Ruiz  |  Overall Experience 
Rating:
5.0

I love the staff attitude and the place is clean and neat and the way it’s set up is awesome and the price range are the best.

Jasmin Chavarria  |  First Impressions 
Rating:
3.0

My only issue is that when reservations are made online they should be accurate. I went into the location expecting to have my storage and it wasn't available....I have moved from another state and this would be a bad situation once the movers arrived.

Kandice jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis Perkins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jill Montemayor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tolona Anderson   |  First Impressions 
Rating:
5.0

A couple of incidents with rats but it’s to be expected in the desert.

Brittany Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Olejnik  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dyneisha Jones  |  Overall Experience 
Rating:
5.0

The manger Vanessa is great.. Very friendly and professional, always has a smile on her face although I cant see it, she but sounds happy...Weird but true.

Seana Mcalpine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vivian Villasenor  |  Overall Experience 
Rating:
3.0

I tried to rent a space in person the day before booking this space online. The person I spoke to at the rental office told me there were no spaces available and could not tell me when spaces might become available. He was rude and extremely unhelpful, which led me to complete the transaction online. The other staff members I dealt with at this facility were very helpful though, especially Jessica.

Jeremy Perkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal Tsosie  |  Overall Experience 
Rating:
1.0

I was at the storage unloading and it happened to be after hours and I was able to get in and out until I was able to lock up the storage. I was trying to empty the storage out Saturday night 7/24/21 and I was locked out with all of my stuff out in the walk ways and my unit open and was not able to go back in to at least close up the unit. Cause of this my stuff was out and unit was open. Cause of being locked out of the facility I feel it was not a secure place to store any of my belongings and I will not rent a storage or refer the facility to anyone

Allyson Skipper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Herbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA NOVAK  |  Overall Experience 
Rating:
5.0

Person who helped in front office was great!!

MARSHALL ZAUN  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

adrian hamilton  |  Overall Experience 
Rating:
5.0

The staff was amazing and very helpful. Loved how they were attentive

Elizabeth Romo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN WILLIAMS  |  First Impressions 
Rating:
4.0

All is good but you never answer your phones. If I ever had any needs, I would have to come to the facility. Didn't like that at all.

Lary Hover  |  Overall Experience 
Rating:
5.0

Michael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!

Adam Hernandez  |  First Impressions 
Rating:
3.0

The young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.

Aleasia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Bielling  |  Overall Experience 
Rating:
5.0

Exceptional service

Annexis Taylor  |  First Impressions 
Rating:
5.0

Muuy buen servisio

gilberto juarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWAINE KEYS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KAWANNA MORRIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bryan Galwey  |  First Impressions 
Rating:
5.0

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS KIRKSEY  |  First Impressions 
Rating:
5.0

Staff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.

Jesse Vargas  |  Overall Experience 
Rating:
5.0

Extremely helpful friendly staff!

GREGORY FIELD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nita Sears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Scripter  |  First Impressions 
Rating:
4.0

No problems to report...

Pastor Mondok  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Weinstein  |  First Impressions 
Rating:
4.0

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail Renne  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Edward Heaslip  |  Overall Experience 
Rating:
4.0

Part of the reason that we left the storage early was because of the rate increase

Traci Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Villasenor  |  First Impressions 
Rating:
5.0

Just confirming my refund for the truck . As it will be returned this afternoon .

Jenny Seager  |  Overall Experience 
Rating:
4.0

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert Macklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY LINCOLN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Granados  |  Overall Experience 
Rating:
3.0

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio Cajigal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacie smith  |  First Impressions 
Rating:
5.0

Excellent service and very clean spaces!

TERRY HEMMIS  |  First Impressions 
Rating:
5.0

This has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.

Gwendolyn Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Walbridge  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marco Mejia  |  Overall Experience 
Rating:
5.0

Even when I was impatient, the associate was a constant professional.

Bonnie Greene  |  First Impressions 
Rating:
5.0

I had no issues. Everything went smooth

Lisa Granados  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla hernandez  |  First Impressions 
Rating:
5.0

Ayul was very friendly and helpful during the storage move in and the one-way truck and trailer return.

Russ Hemmis  |  First Impressions 
Rating:
5.0

I would use you guys again, no doubt

Lee Coy  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DARYL BOLIN  |  First Impressions 
Rating:
5.0

Thank you

Candelaria Dagnino  |  Overall Experience 
Rating:
5.0

Sensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back on

MONIQUE MERRIWEATHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE KELLEY  |  First Impressions 
Rating:
5.0

Service was great! 24 hour access would have been very beneficial.

Christopher Crawford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICKA CARTER  |  Online Move In 
Rating:
5.0

Easy fast and convenient with no delays or issues to sign up online and access the storage.

Mark Mamaril  |  Online Move In 
Rating:
5.0

They Are very Friendly ,Good Customer Service.

joelito narciso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOL WARD  |  First Impressions 
Rating:
4.0

It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.

Robert Knott  |  Overall Experience 
Rating:
5.0

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David Galvan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aubrey franklin  |  Overall Experience 
Rating:
5.0

Vanessa and her staff are fantastic people. Always ready to help

Dora Zeiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal ackerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliane Phipps  |  Overall Experience 
Rating:
5.0

Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn’t like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!

JOHN CROCKER  |  Overall Experience 
Rating:
1.0

I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.

Lester Lopez  |  First Impressions 
Rating:
5.0

Thanks to yourself and your staff. Easy rent and return experience.

richard avila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty sharp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

veronica Bligh  |  Overall Experience 
Rating:
5.0

The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Thank you.

David Andrea  |  Overall Experience 
Rating:
5.0

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON GIRARD  |  First Impressions 
Rating:
1.0

On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.

Christina Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olma Pingol  |  First Impressions 
Rating:
5.0

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it’s nothing you can’t figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Thank you!

Michael Johnson  |  Overall Experience 
Rating:
3.0

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra Plancarte  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BRINISHA PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Doherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Stanley  |  Overall Experience 
Rating:
5.0

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

Debra Barger  |  Overall Experience 
Rating:
5.0

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

anna law  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorian Frank  |  Overall Experience 
Rating:
2.0

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

Amy Buckley  |  Overall Experience 
Rating:
1.0

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.

RYAN NONENMACHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  First Impressions 
Rating:
4.0

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Christine Galindo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vilmarys Crossen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny Sevillano  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michelle Duke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael trottochau  |  First Impressions 
Rating:
5.0

Busy place but well staffed and straight forward!

michael trottochau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VAIKAKALA HAFOKA  |  First Impressions 
Rating:
5.0

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY KELLOGG  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erick Estrada  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TIFFANY BOESCH  |  First Impressions 
Rating:
5.0

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert Ordaz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi Taylor  |  Overall Experience 
Rating:
5.0

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria alvarado  |  First Impressions 
Rating:
5.0

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

sheree richard  |  Overall Experience 
Rating:
5.0

Everything and.everybody was great.thank you u-haul....

Joseph Bejarano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Doherty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY BIZZELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lezlie Moore  |  Overall Experience 
Rating:
5.0

The staff is always very kind, friendly, and knowledgeable.

Mikki Martinez  |  Online Move In 
Rating:
5.0

Vanessa made it very easy and always provides outstanding customer service.

Dorian Frank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele Ponder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennika Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Diazfurtado  |  First Impressions 
Rating:
5.0

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando Hernandez  |  First Impressions 
Rating:
5.0

Thank u for being patient with me. Was extremely tired n exhausted.

shauna carreon  |  First Impressions 
Rating:
1.0

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Sabrina Rico  |  Overall Experience 
Rating:
3.0

No comments

Fernadno Hernandez Escobar  |  Overall Experience 
Rating:
5.0

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Dan Kilgore  |  First Impressions 
Rating:
5.0

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy Williams  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful!

Cheryl Bukerpizarro  |  First Impressions 
Rating:
5.0

Great experience

Narda Depazcrunk  |  Overall Experience 
Rating:
2.0

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Dean Miller  |  First Impressions 
Rating:
5.0

Good customer service.

Jimmie Marsh  |  First Impressions 
Rating:
2.0

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy King  |  First Impressions 
Rating:
4.0

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Christine Galindo  |  First Impressions 
Rating:
1.0

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah Ocasio  |  First Impressions 
Rating:
5.0

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Melissa Valencia  |  Overall Experience 
Rating:
5.0

The staff was great and extremely helpful.

Danielle Gray-Smith  |  First Impressions 
Rating:
3.0

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

janet rutledge  |  First Impressions 
Rating:
5.0

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Ruben MArin  |  Overall Experience 
Rating:
5.0

Very affordable

Douglas Boffman  |  Overall Experience 
Rating:
5.0

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Carla Guice  |  First Impressions 
Rating:
4.0

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Maxine Oliver  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Lezlie Moore  |  First Impressions 
Rating:
5.0

great service

Annika Tillman  |  Overall Experience 
Rating:
5.0

A job well done for being a newly opened site!

Micheal Shull  |  Overall Experience 
Rating:
5.0

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf Blum  |  First Impressions 
Rating:
2.0

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

Diana Ayyoub  |  First Impressions 
Rating:
5.0

Very nice, very helpful

joy mcclendon  |  First Impressions 
Rating:
4.0

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann lemus  |  First Impressions 
Rating:
2.0

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

monica andrade  |  First Impressions 
Rating:
5.0

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton king  |  First Impressions 
Rating:
5.0

Awesome Service!! These people were great!!

JOSEPH AZZOLINO  |  First Impressions 
Rating:
4.0

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

Julia Akoury Thiel  |  Overall Experience 
Rating:
5.0

Stored my uboxes at this facility while in between moves. Great decision.

john parish  |  Overall Experience 
No reviews have been submitted for this location.

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