Customer Reviews for U-Haul Moving & Storage of West Lancaster

3,196 reviews

1810 W Av J   Lancaster, CA 93534

(661) 949-9846

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(661) 949-9846

1810 W Av J
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have more than a 1/4 tank of gas in the truck. I had to spend 20 minutes putting enough gas in the thing.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Darrol W 
Rating:
5.0

Customer did not leave a comment.

Sharrie L 
Rating:
5.0

Add photo feature did not work for me, it had to be done manually by the manager. I have an iPhone.

Alex M 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Excellent costumes services.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Katelyn S 
Rating:
5.0

Not a big deal but maybe sweep out the open trailers before letting them out.

Manuel C 
Rating:
5.0

Customer did not leave a comment.

GAGIK J 
Rating:
5.0

Customer did not leave a comment.

Denise r 
Rating:
3.0

We waited almost 20 minutes until an employee showed up to have the trailer installed. The return was quick and easy.

Carlos R 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
1.0

The van had a hole in gas tank that’s dangerous

RENEE R 
Rating:
5.0

Customer did not leave a comment.

Norman G 
Rating:
5.0

Jesse who helped with our move out was very professional and courteous. I would recommend this facility to everyone.

Ronald S  |  Overall Experience 
Rating:
5.0

It was a great experience. The gentleman was efficient, polite and friendly. Being friendly with customers is very important to me.

Carmen E 
Rating:
5.0

Customer did not leave a comment.

Vicki T 
Rating:
1.0

Customer did not leave a comment.

FELIPE R 
Rating:
5.0

Customer did not leave a comment.

Rochelle C 
Rating:
5.0

Explain the 19.95 rate better. The Total price is far higher than that.

akbar m 
Rating:
5.0

So far, everything was great! Customer service, return, all good.

Linda A 
Rating:
3.0

The cost got too expensive.

Cassandra F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M  |  First Impressions 
Rating:
4.0

You’re good

Bruce L 
Rating:
3.0

One of your employees after I pulled up to where you normally load after your reservation was confirmed asked me to move my truck across the parking lot seeing I was next in line and nobody out there was rude and insisted that I move I got out of line, moved came back to a much longer line then returned back across the parking lot to bring my truck back to where I just had it seemed unreasonable and I won't be going back there

DAN M 
Rating:
1.0

Rude horrible services

irias n 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
3.0

I retuned the truck after hours, I was not trying to look around the facility

sherri w 
Rating:
5.0

Great team

Ruseel s 
Rating:
5.0

Nothing to improve at all staff was great

renee m 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Customer did not leave a comment.

Jesse B 
Rating:
5.0

Everything is great, simple and easy never had a problem

Roberto P 
Rating:
5.0

Customer did not leave a comment.

Cesar G 
Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
4.0

Customer did not leave a comment.

enzina b 
Rating:
5.0

Time after time, after time' I've needed to use your service for a life altering event. Not only have you met every bar, but you have exceeded my expectations. For that I can only say, I am grateful' grateful for your organization being at each and every location I have needed your support. Thank you' over and over again, thank you. Because of you/we haul.

Bennett M 
Rating:
5.0

Great customer service. Thank you

david v 
Rating:
5.0

The customer service is very professional and polite with the location being well-organized.

Donald W 
Rating:
5.0

Customer did not leave a comment.

Brandee W 
Rating:
5.0

Customer did not leave a comment.

Sinan Y 
Rating:
5.0

Customer did not leave a comment.

Belinda F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest R 
Rating:
5.0

Customer did not leave a comment.

OLIVIA A 
Rating:
5.0

Customer did not leave a comment.

sergio g 
Rating:
5.0

Customer did not leave a comment.

CURHAN H 
Rating:
5.0

Customer did not leave a comment.

Bridget B 
Rating:
5.0

Customer did not leave a comment.

Vannessa L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Storage is cold please turn on the heater 🙄

Cheryl B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jorge R 
Rating:
5.0

Customer did not leave a comment.

Theresa K 
Rating:
5.0

Customer phone service very helpful

KRISTINE A 
Rating:
5.0

Customer did not leave a comment.

debbie w  |  Overall Experience 
Rating:
5.0

Great curbside service

Raykuel S 
Rating:
5.0

Customer did not leave a comment.

Annette P 
Rating:
5.0

Customer did not leave a comment.

roger h 
Rating:
5.0

More staff on deck never say never

Ezekiel s 
Rating:
5.0

Servicio bueno el personal es bien amable

Edwin A 
Rating:
5.0

Great storage facility.

RUSSELL H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Silvio M 
Rating:
5.0

Customer did not leave a comment.

Michelle C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle C 
Rating:
5.0

nothing

James C 
Rating:
5.0

Ezequile was a great employee

Gary H 
Rating:
5.0

Customer did not leave a comment.

Noah C 
Rating:
4.0

Everyone was very professional, efficient and friendly. Couldn’t have ask for a more pleasant experience. Thank you to all the staff. Will be using this business as my only go to U-Haul.

Linda B 
Rating:
5.0

The trucks suspension was horrible , it felt like I was driving over rocks the whole ride . I’d advise you to properly maintain the vehicles . Charging 1.09 per mile for 150 miles means the trucks should have a maintained and safe suspension

Josh S 
Rating:
1.0

CLEAN THE TRUCKS. RENT THEM TO CUSTOMERS THAT WALK IN AND ASK FOR IT.

Maria H 
Rating:
5.0

Customer did not leave a comment.

REYNALDO S 
Rating:
4.0

Need more help at the windows customer service.

norma d 
Rating:
5.0

the convenience of parking coupled with the carts provided at the facility make the unloading of the trucks very convenient.

Cristian A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randolph S 
Rating:
5.0

Customer did not leave a comment.

Leobardo O 
Rating:
5.0

None !

SALVADOR J 
Rating:
5.0

Customer did not leave a comment.

Jacob A 
Rating:
5.0

Employees were friendly and helpful. Ready on time

Lemuel N 
Rating:
4.0

Customer did not leave a comment.

Oscar P 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
5.0

A shout-out to the gentleman that received my rental today. He was very courteous and friendly. Thank you!

Rafael A 
Rating:
1.0

Nothing to say

Cheryl B 
Rating:
5.0

the two associates that helped me made the process very easy and fast. very helpful.

cristian a 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
4.0

The trailer was very dirty. The inside had a lot of sticky black adhesive. However, the people that helped me when I rented the trailer were very helpful and professional.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Nothing! everything is alwys perfect

kim c 
Rating:
3.0

Customer did not leave a comment.

Crystal T 
Rating:
5.0

The guy at the counter was really nice...I forget his name but the staff was great 👍

Tricia T 
Rating:
5.0

Customer did not leave a comment.

Jesus G 
Rating:
5.0

Customer did not leave a comment.

Crisstina M 
Rating:
5.0

Gerardo was professional and extremely helpful. The facility is exceptionally clean and well kept. I will definitely refer anyone looking for storage facility.

Glenn J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore H 
Rating:
5.0

Customer did not leave a comment.

Jayda O 
Rating:
5.0

Everything was fine.

Gennine B 
Rating:
3.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Very professional and gave the exact service required. They were polite, asked if I needed anything else, and offered no "high-pressure" sales of any kind to upgrade any services. I showed up, picked up my equipment, left, returned and has zero issues with anything at all. I will be using them again in the future.

Kane M 
Rating:
5.0

Customer did not leave a comment.

Pascual F 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C  |  Overall Experience 
Rating:
5.0

Perfect experience.... Very knowledgeable staff!

David B 
Rating:
5.0

U-Haul is a great company to work with. Their equipment from storage spaces, pods & various trailers to personnel are very easy to work with. The equipment is always in great condition & clean. The staff has been extremely polite & full of good advise. Any discrepancies in billing were handled & corrected quickly because of the availability of a human on the other end of the phone call. Great service

CYNTHIA L 
Rating:
5.0

Customer did not leave a comment.

Kayode O 
Rating:
5.0

Customer did not leave a comment.

Chamika R 
Rating:
5.0

Very nice people who

MARIAN C 
Rating:
5.0

Customer did not leave a comment.

michele b 
Rating:
5.0

Customer did not leave a comment.

Jaimee V 
Rating:
5.0

Everything was prompt on time clean speedy just the way I like it

chilyn p 
Rating:
5.0

Customer did not leave a comment.

Andres F 
Rating:
5.0

Customer did not leave a comment.

Jeffery B 
Rating:
5.0

Customer did not leave a comment.

Bennett W 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Manager was very helpful and understanding

Joshua R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maureen E  |  First Impressions 
Rating:
5.0

The location manager was very friendly and helpful. I love the helpfulness and kindness that they showed me. I highly recommend this location for their excellent service in taking care of its customers!!!!! ⭐️⭐️⭐️🌟🌟

Efrain B  |  Overall Experience 
Rating:
5.0

Thank you for your services. Thank you for everything. Clearly appreciate it. May the God bless you and thank you all for being so kind.

ALICIA A  |  Overall Experience 
Rating:
4.0

Everything was above for future reference. Please make sure bathrooms are working when it’s inconvenient when it’s not thank you.

Jennie V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuckie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla t  |  Overall Experience 
Rating:
5.0

As far as the building and how the set up is its safe and the people that work there that helped me overall they did a good job .keep up the good work

Vincent L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyle B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Reginald P  |  First Impressions 
Rating:
1.0

I had the trip was good the headlights I didn’t know where they were so

Michael J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clearance L  |  Overall Experience 
Rating:
4.0

The people that work there are friendly and helpful

jeri b  |  First Impressions 
Rating:
5.0

Storage was great! The facility was always clean, very well maintained, and sanitized. The staff was kind, and Mr. Torres was extremely helpful to me and my family.

willie d  |  Overall Experience 
Rating:
2.0

Need more flat moving dollies

GRANT W  |  First Impressions 
Rating:
5.0

Thank you for the service you provided for me doing my rough time to find a place to live, and I will recommend service to friends and family as well, your staff was very helpful and friendly 😀💕👌

Robin E  |  Overall Experience 
Rating:
1.0

awful experience, got a phone call saying my unit had the wrong lock, they offered to put correct one on as i was not in area, then i get a call saying my unit was left open- i informed them i DID not visit my unit. they said "well we dont know what was in ur unit but it doesnt seem like anything was taken" unit was very clearly brokwn into, stuff dumped out, boxes broken and ripped. they offered to lock it until we could come. we are both first responders and cant just come whenever, there was no rush as they said it was a locked unit. got another call saying there was no lock on so they added one, we came down to see our unit a mess. there should be protocol with you "MAX SECURITY" you claim you have on the sign in your front office- someone should review footage when a unit is LEFT OPEN and i clearly stated i WAS NOT IN MY UNIT RECENTLY. and of course no managers answer their phones. they said after 10pm its a free for all with no security or alarms. their little sign states otherwise. ridiculous

Haylee A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latasha s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel c  |  First Impressions 
Rating:
5.0

Very good 👍

Jeffrey W  |  Overall Experience 
Rating:
4.0

The free lock was not in the storage room. The door was locked with a wire type lock that I had to remove with difficulty.

Michael B  |  Online Move In 
Rating:
5.0

The 1st day I moved was crazy, everything that could happened bad happened. U-haul personnel including the 1 800 number at. 10:30 that evening sympathize with me. They gave me the up most respect, Courtesy, and their willingness to help me out. I have never received from any company such caring attitudes. I tip my hat off to them. Including when I went to check out, I had initiated staying only 1 Month 2 max. Because of the warm welcome I got, I kept my items there for 6 Months until I actually found a new home. Only because I knew U- haul was clean & safe. My son purchased a storage about 5 miles from where I was before I moved. His storage was broken into and over $3,000 of merchandise was stolen. They have all outside storages, Lancaster have wind storms, when we went to pick up his items, I wanted to cry for him. Everything was full of dust, we had to wear 2 mass and kept sneezing & couching. All he could say was Mom, I regret not going to U-haul like you did.

LISA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gena G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian C  |  Overall Experience 
Rating:
2.0

Staff was friendly, but it felt like no one had any answers to anything. I was trying to move out of storage and into a U-Box for moving, and it took multiple visits to get things arranged, and even after confirming the day before, it took an hour and 40 mins to get access to the box. Then I was told that the app is always screwed up, so ignore it, and I could just throw away my card key because they knew I was out. Nice people, but seemed waaay under trained. (And the dim lighting made the place creepy, especially with the weird people who wandered around in there…)

Julia A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyler m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evangelina S  |  Overall Experience 
Rating:
5.0

Jessie was very polite and helpful during the move out process my only critique is the check in process was very very slow employees was not trained well...but the mgr came in: very nice and got the everyone out pretty quickly

Marla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bennett W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shyra C  |  First Impressions 
Rating:
5.0

I'm a disabled veteran and they were wonderful to deal with thank you

Frank O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dawn l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maricruz D  |  Online Move In 
Rating:
2.0

Employees were very rude and non helpful

Tijouri J  |  Online Move In 
Rating:
4.0

Super nice and friendly

tyler m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer F  |  Overall Experience 
Rating:
2.0

1. The facility lacks clear instructions regarding security access. Consequently, users keep setting off ear-splitting alarms. There should be clearer instructions on signs as to enabling and disabling alarms. 2. After-hour access is not good. There are no signs indicating when after hours access ends. There is a phone number given in case of problems, but no one answered when I called and texted. 3. One of the two shipping doors was broken. I damaged my car ($2-$3,000) trying to get out of the loading area. Of the three restrooms, one could not be accessed using the card and the other two were out of commission. This is pretty bad. For the money that is being charged for space rental, the facility is substantially sub-par with comparable facilities.

ETIENNE O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lanna j  |  Overall Experience 
Rating:
5.0

Andy exceeded our expectations! Thanks so much!

Karen D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose H  |  Overall Experience 
Rating:
5.0

Thanks to all! Very friendly staff!!

GREGORY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn l  |  First Impressions 
Rating:
4.0

The lights do not come on after you have placed your card in the slot. You must walk to the end of the facility before any lights come on. And You Better Be FAST.

Menda L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roxanne t  |  First Impressions 
Rating:
4.0

I have issues with the truck cost. Who do I contact?

Charlyn S  |  Online Move In 
Rating:
2.0

A lhe carts were locked up and had to unload a 26' truck by hand wtih a long walk

Thomas M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Debby J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily O  |  Overall Experience 
Rating:
5.0

First off, would like to say the in-store employees were excellent, very helpful and I appreciate that. But the online person is not very clear give wrong information and wasn’t helpful at all. Well was barely helpful, but my overall experience with the people inside the facility was great thank you.

Catrice S  |  Online Move In 
Rating:
5.0

Thank you guys!

tyresha b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather H  |  Online Move In 
Rating:
5.0

I'm a very satisfied customer.

Christina G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZONDRA E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie W  |  Overall Experience 
Rating:
5.0

"Thank you very much to All your Staff from good customer service to Clean units & great prices!"

Lucy F  |  Overall Experience 
Rating:
5.0

Very clean and felt safe entering and exiting. Only suggestion would be is to put dollies back.

victoria m  |  Overall Experience 
Rating:
3.0

Cost to much

Roxanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S  |  Overall Experience 
Rating:
3.0

When I opened my unit there was a rat box in there (which I left). This is my first time using your storage is this standard procedure? If not, when can someone from your staff remove it.

Debra T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M  |  First Impressions 
Rating:
5.0

Andy was very helpful about. My situation. I would recommend. This facility to anybody.

Christopher A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHALL Z  |  Overall Experience 
Rating:
4.0

The guy who opened the facility. Did not want to be there. And was not helpful saying that only the manager can do that and he's not here.

Salvador V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esau M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangelina S  |  First Impressions 
Rating:
5.0

Great Team at this locaiton!

Nitin C  |  Overall Experience 
Rating:
4.0

Needs more moving/ storage carts available

Tyler B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J  |  First Impressions 
Rating:
4.0

The last 2 occasions I came to bring items to my storage, there seems to be a lack of carts to transport your items. Have to walk arnd facility to look for cart.

JESSE W  |  First Impressions 
Rating:
5.0

The Manager Andy was A Great Help when Ever I had a Concern, or was Worried about Something. Thanks Again for all your Help !

GINA G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyrionna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delshawn B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kun L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee C  |  First Impressions 
Rating:
5.0

The facility is very clean and well maintained. The staff is very professional and helpful.

ERICA B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Doris J  |  Overall Experience 
Rating:
1.0

I will never ever rent the u haul boxes ever again. Terrible experience.

Doris J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YVETTE S  |  Overall Experience 
Rating:
2.0

I am still thinking about whether I would recommend UHaul storage to anyone due to the fact that I was clueless as to realizing the roof had leaked during the time I had my belongings stored. If there was any indicator that it had been leaking I certainly would have secured and stored a practically new mattress differently. I had not taken insurance out.. at the time I was the person paying for my Mothers storage. She had to placed in a elderly care home due to her dementia and heart condition. The cost each month was enough as it was without any additional cost for insurance. The mattress that got wet was the one that was up against the wall and it was in the bottom that was stained. Wish it had been the box springs.. since the box springs was the mattress facing in towards the center where I could walk and see I didn’t notice any water . Such is life right?? Anyway this is my story the end Nancy Kellogg

NANCY K  |  Overall Experience 
Rating:
5.0

Positive experience with UHaul

Carl K  |  Overall Experience 
Rating:
4.0

Outside the loading area was always dirty. The toilets never had toilet paper or hand towels to dry your hands. Trashcan receptacles were always full. Other than that everything was good.

CARLOS M  |  Overall Experience 
Rating:
1.0

I cleaned out my storage unit early. When I asked for the prorated refund, the guy helping me said that U-hual doesn't provide refunds. I respectfully request to speak with someone from the corporate office about this as soon as possible.

Michael S  |  Overall Experience 
Rating:
5.0

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