Customer Reviews for U-Haul Moving & Storage of West End

3,835 comentarios

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The woman who helped me was fantastic and extremely helpful. Very high customer service and friendly.

Ethan A. 
Rating:
3.0

Customer did not leave a comment.

landon P. 
Rating:
3.0

Have equipment where it is supposed to be located. Have truck inspected before re-issuing it. Air conditioning didn't work and previous driver left a pistol under driver's seat. This location wasn't responsible.

Kelly N. 
Rating:
5.0

Avery is awesome to work with. She goes above and beyond to help her customers! We had Uboxes scheduled for delivery on the day we were moving into our new home. The people that were supposed to delivery them cancelled, but Avery made it happen. We are so grateful and highly recommend this location!

Paige U. 
Rating:
5.0

Customer did not leave a comment.

Rya S. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
1.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Nothing I can think of

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

shawn S. 
Rating:
5.0

Customer did not leave a comment.

Lona W. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Paige I. 
Rating:
5.0

Outstanding staff, Issac and lady manager forgot her name

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Buddy O. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

Lyle H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
4.0

Waited a long time to be waited on. Truck stunk like pee

Marilyn W. 
Rating:
5.0

This location was a lifesaver when the Grand Junction location left me in a right spot. Thank you Avary!

Tawnya S. 
Rating:
1.0

The abs braking system lights came on 20 miles into a 1200 mile move. They would go off everytime I turned off the truck and restarted but within 10 miles of driving back on again. By end of trip on way to drop off truck an alarm sounded and a check brake light came on. I was so worried the brakes would fail It took me 25 hours to drive what should have been an 18 hour drive. The truck must not have struts or shocks because it bounced all over the place both loaded and unloaded.

misty M. 
Rating:
5.0

The staff at 21st and Grand Ave in Billings is AWESOME!! They are so helpful, courteous and professional! Every time I have been into the store in the past three weeks they have been nothing but the best. Thank you!

Jan W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Didn't even need to get out of my vehicle. The rep found the reservation and pointed me to the spot to back into so she could un-hitch the trailer and send me on my way.

David D. 
Rating:
5.0

Customer did not leave a comment.

Geanine P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Its been a great customer service

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Melanie F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Damian T. 
Rating:
1.0

We were called less than 24 hours before our pickup time to be told that not only was our truck not in Bozeman, the closest one was a 2 hour drive and the location would close before we could get there. We ended up having to ask our parents to bring a truck from their town up to Bozeman. Gas is extremely expensive so that was really disappointing. Additionally there was a lot of miscommunication in Billings regarding where the truck was and then where the appliance dolly was. Overall, the equipment u haul rents is wonderful but the customer service experience this time was very lacking.

Marcus T. 
Rating:
2.0

Customer did not leave a comment.

Nathan M. 
Rating:
4.0

Customer did not leave a comment.

Doreen G. 
Rating:
5.0

Customer did not leave a comment.

Hunter T. 
Rating:
4.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Quick and easy drop off. Great job “Billings, MT”.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Eyn S. 
Rating:
5.0

Make sure the windshield wash reservoir is filled.

Steve W. 
Rating:
5.0

I always get excellent customer service at this location.

Teresa S. 
Rating:
5.0

Extremely helpful

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Darla D. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
3.0

I rent U-Hauls on a relatively frequent basis. It typically takes me an hour to go through the process from reservation to leaving the lot. That is way too long. You should have a way for people who rent on a regular basis to get through that much More quickly.

Josh S. 
Rating:
5.0

Everyone I've talked to at this location has been so helpful and friendly. I wish all Uhaul places would take note of the employees at this location. Thank you.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Alexandrea H. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Great customer service!

Tim B. 
Rating:
1.0

I was scheduled to pick up a trailer at 7 am. Nobody showed up at the location until 45 minutes after they were supposed to be open. This put me behind for the day.

Parker J. 
Rating:
2.0

First trailer had light problems. Took forever to get a replacement. They messed up the return. The trailer we did end up with was not clean. UHaul technology leaves a lot to be desired.

Brian C. 
Rating:
4.0

N/A

Jacquelyne D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS K. 
Rating:
4.0

Customer did not leave a comment.

Leeann T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Very friendly service!

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

lorraine O. 
Rating:
2.0

I walked in the uhaul drop off location and noticed there were 2 other individuals already in front of me who looked as if they had been there for days waiting to be serviced. One of them had joked and said it is a self served uhaul.

Ethan M. 
Rating:
5.0

Very nice experience

John N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

I turned in to the return location and was promptly met by the attendant. She walked the vehicle and asked if there was anything wrong with the vehicle. I explained the trip and the issues I had. She checked the fuel and said " the paperwork says that the fuel is exactly half way between half and three quarters and you look a little lower." I explained that the gauge read pretty much exactly as I picked it up. I still incurred a $9 charge despite the other issues and replacing the wiper. I would not look forward to using UHAUL and will avoid it if I can.

Travis V. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Preston A. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

The truck was high mileage, but it started and ran every time I needed it. It was clean. It would benefit from a new battery, a fuel injection cleaning and maybe spark plugs, too. I would not, however, hesitate to rent from here again.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I have used this U-Haul location several times they have always been helpful and all the equipment I need has always been available

Robyn L. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Fran M. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Couldn't have been better!!

Roberta K. 
Rating:
5.0

The clerks were knowledgeable and patient.

John D. 
Rating:
3.0

Not enough miles to allow for having to go off rout to get fuel. Was charged because of this .

Katlyn K. 
Rating:
1.0

Worst customer service ever. Had to go to four different uhauls and one twice to get what we arranged to get a month ago. Took us over three hours and we still didn't get what we were supposed to get. Will be calling customer service Monday.

Gordon M. 
Rating:
5.0

The staff was excellent and the equipment perfect.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

The lady was so kind to me in very stressful situations. She made me feel much better. The man was also nice and helpful.

WENDY M. 
Rating:
4.0

Help with fuse..thanks

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Excellent service

dick D. 
Rating:
3.0

Communication and rates.

Lizabeth G. 
Rating:
5.0

She was so helpful checking in and out

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

kevin E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Great team very friendly and polite!

Shawn B. 
Rating:
5.0

Customer service was top notch!! Thank you thank you thank you👍🏻

BEN V. 
Rating:
5.0

Zach and team were fabulous!! Kim Stearns

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA N.  |  Overall Experience 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany P.  |  First Impressions 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur M.  |  Overall Experience 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg C.  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No reviews have been submitted for this location.

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