Customer Reviews for U-Haul Moving & Storage of West End

3496 comentarios

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
1.0

Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said “we have no idea how that could've happened, so sorry. We will refund your money”. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.

Preston A. 
Clasificación:
1.0

The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would “be fine” I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket 🤣 You guys are a joke.

Jerren T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

Pleasant and courteous personnel. Hold times for phone calls were long.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto M. 
Clasificación:
1.0

I have been charged several times adding up to be $187 for a one day, 5 hour rental. I returned it an hour early and they called me 2 days later asking when I was going to be returning the uhaul. Clearly unorganized and very hard to contact anyone.

Ashley C. 
Clasificación:
3.0

Extremely long wait times on phone, 1 hour plus.

Ron B. 
Clasificación:
5.0

The young woman that runs the Billings store was an absolute pleasure to work with during our stressful moving time.

LISA C. 
Clasificación:
3.0

everything was great

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S. 
Clasificación:
4.0

Looks like you folks are short handed. I felt bad for the one person there as there were many customers

MICHAEL E. 
Clasificación:
4.0

Have more employees working based on the amount of rentals going out. Or just have more employees working in general. Gracias

Jennifer H. 
Clasificación:
5.0

Service was quick and very helpful... I've always been used to having to wait when renting a uhaul but their staff is super fast and easy to work with!

Angela W. 
Clasificación:
5.0

The staff at U Haul was great and easy to work with.

Gary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

Great service! Real easy to return the trailer i rented.

Wesley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte H. 
Clasificación:
5.0

The young lady that helped us Saturday was amazing! What an asset to the team!

Alyssa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYLEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito B. 
Clasificación:
5.0

I would like to thank the young lady that help me out for 2 rental. She is very nice and I will always do business with them if I need a moving truck again.

RUTH A. 
Clasificación:
4.0

The only complaint that I have is that the vehicle was really dusty and had a very musky smell in it when I want to go rent it out and Had not been clean from the previous use. The staff was amazing the check out and check in process was easy.

Dakota P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

All representatives were professional and competent. Their assistance provided a quality product with a competitive price. The store was busy, but the representatives took the extra time to meet my every need -

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan B. 
Clasificación:
5.0

The general manager of the Billings West End location I used helped me that morning. Her name is Aavry Roberts. She was amazing!!! Best customer service, super friendly. I could tell she was responsible and hard working. Her attitude and actions made me think she owned the business. During the safety check she noticed a light not working. She asked for the owners manual, popped the hood, found and replaced a blown fuse and sent me on my way with a friendly smile. It was a great experience. The best in fact. I will use UHAUL in all my future moving needs. Look out IHAUL if I owned a business I would seriously recruit her to work for me! UHAUL is lucky to have her!

Sherrise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah M. 
Clasificación:
5.0

Hold time on the 800 phone Number was really long. The local staff were great

BRIAN JON C. 
Clasificación:
5.0

The young man was very courteous and I didn't have to wait long to be processed.

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaul

Nichole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max H. 
Clasificación:
5.0

Great, quick, hassle-free service.

Vincent L. 
Clasificación:
5.0

Fast and easy.

Dale W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren P. 
Clasificación:
5.0

These folks were WONDERFUL!

Deborah B. 
Clasificación:
3.0

Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

The truck I had has a major steering problem. The guy said he has had it in the shop multiple times. That truck is going to cause a wreck. I asked for a different one but there was none so I used it because I had to move. I'd recommend really getting this truck taken care of before it becomes a major issue.

Leann A. 
Clasificación:
5.0

I understand these days they are very busy but they could use more help there.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda P. 
Clasificación:
5.0

Good to work with, quick and efficient

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

Train employees at all locations

Greg Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff W. 
Clasificación:
5.0

great customer service

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY DAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA G. 
Clasificación:
3.0

The overall experience was excellent! What was frustrating is to rent a truck that said $19.95 plus mileage and then use it for 4 hours, 27 miles and be charged over $50 🤨

Casey Lynn S. 
Clasificación:
4.0

The u-haul was very hard to keep straight on the highway. The vehicle kept wandering in different directions. When turning the steering wheel the truck sounded like nails on a chalk board.

Dalton C. 
Clasificación:
5.0

Thanks for great help very awesome all the people are great justin I think his name was and manager was awesome person to great people high 10 great job

James E. 
Clasificación:
5.0

No suggestions - very happy with the service/personnel

Philip S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

I can't say enough good things about Avery, Austin, and Rick. They had the best customer service I have ever experienced, not only from a uhaul store but any store. They are wonderful people. They were nice, efficient, welcoming, helpful, etc. Seriously the best staff uhaul has.

Kristen G. 
Clasificación:
1.0

TELL THEM THE CORRET PRICE

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

I really appreciated the prompt service. I didn't catch her first name but the girl working the front desk was very helpful.

Adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVLYN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel V. 
Clasificación:
2.0

Helpful somewhat, but not overly helpful when it came to securing my car to the auto transporter. Basically I had to beg for help to secure my car to the auto transporter. I find this part of the customer service experience to be completely awful and unnecessary. Either be helpful to your customers or they will not return. This was also a 1 out of 5 star experience for our family during this rental

Edward M. 
Clasificación:
3.0

I would rate it for a location in central Billings, but the experience was a bit strange. The customer service rep at one time told me that I couldn't use my debit card because it was a prepaid card...to which I said, "No, it is my debit card." He argued again and then I had to switch to my credit card. Right now, there is a pending transaction on each, so I am waiting to see if one goes away to make sure I didn't pay twice. There were also two customers who went through the check-in process next to me in the same time it took me to rent a trailer...It wasn't awful, but moving is stressful enough to not have to worry about the type of card I have or the timing to check to make sure I wasn't charged twice.

Shaundel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lois Lea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE HOWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah P. 
Clasificación:
1.0

I drove 18 miles and was charged $30 for gas at $4.50 per gallon. I used maybe 2 gallons. Make this right by me.

MARC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khristopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Dirty moving blankets.

Drew M. 
Clasificación:
5.0

Excellent customer service from check in to check out!

Lisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

Really helpful staff, especially since they were having to provide an item that the originally renting location had given away. Really friendly staff that helped answer questions and make sure our car was secured and we knew what to look for in case of any problems.

Natalia K. 
Clasificación:
5.0

Staff at Grand location- 5 star for Aavry & team members. Went beyond to help me out during one of the more stressful activities that moving is, during the holiday season. Very appreciative, will recommend this location.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
5.0

This place is convenient and the staff is the best. I was considering buying a trailer, but why would I when I can use theirs. Everything is 5 star here!!

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
5.0

Thank you for everything!!!!

Robert T. 
Clasificación:
5.0

Nothing. Personal was very personable and efficient. GreT experience!

Curtis I. 
Clasificación:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Clasificación:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha P.  |  Overall Experience 
Clasificación:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Clasificación:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Clasificación:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Clasificación:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Clasificación:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Clasificación:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Clasificación:
5.0

Jackson was very friendly and provided excellent customer service. ¡Gracias!

Greg C.  |  Overall Experience 
Clasificación:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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