Customer Reviews for U-Haul Moving & Storage of West End

3528 comentarios

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

They let us drop off the trailer after 10 pm! Thank you so much!

Kelsey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia E. 
Clasificación:
5.0

Someone who knew what they were doing

Ted P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore P. 
Clasificación:
4.0

Improve the ability for contacting the stores directly. Up your staffing. I would be happy to pay extra for this.

Donald B. 
Clasificación:
5.0

Friendly staff, easy drop off and good communication. Would definitely recommend.

KATHERINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody B. 
Clasificación:
4.0

They were quite busy and could maybe use more help. All the staff were working quickly, politely, and efficiently. Maybe it was just a busy day. In fairness wait times were still very reasonable. The trailer i rented was obviously very used but functioned well all weekend. Typical good, well-thought out U-Haul process.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan C. 
Clasificación:
4.0

They were very helpful.

Kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G. 
Clasificación:
4.0

Please make sure when you confirm a reservation the location has a truck ready to go. I had to call the owner and had to be redirected to another location. I work six days a week and today was my only day off. I was little upset to pull up and not see a truck ready....

Terry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ellen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
2.0

Had a day delay due to high winds. Took over an hour on hold and transferred twice to finally get a very surly lady to finally help. She said I would be charged $20 ...not sure have not received an invoice. My husband returned the trailer to lakeside AZ. The only person helping him was smoking a cigarette while unhooking the trailer. Very unprofessional! Your customer service...reaching a person that can help is terrible.

William F. 
Clasificación:
5.0

Lessons on backing up trailer

Carol M. 
Clasificación:
5.0

the young lady was very helpful thanks Dave

DAVID S. 
Clasificación:
5.0

Very good experience during pick up and drop off.

Craig J. 
Clasificación:
5.0

it was great! The kid that helped me was great. Attentive, smart and polite. Management needs acknowledge his great impression. I will be using more in the future.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaleigh J. 
Clasificación:
5.0

There was only one gal working. She was kind and attended to everyone in a very timely manner. She did a Great job! This is our 3 time renting a truck this month.

MARILYN G. 
Clasificación:
2.0

My rating is for my original location of booking. That location was not open as promised for my 7:30 AM pickup, and at 8:05 when I contacted customer service there was a line of 3 other customers waiting outside the business, also unable to get in. I ended up driving across town to another location to pick up the truck I needed as customer service was never able to make contact with this uhaul location owner or determine why it was not open. Also, my rental cost twice what I anticipated even though I had the rental for half the time planned. Overall it was exceptionally expensive and frustrating. The customer service person that assisted me when I picked up the truck at the Billings grand location was great, she was very friendly and customer service oriented. She saved the day regarding the experience.

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
1.0

Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said “we have no idea how that could've happened, so sorry. We will refund your money”. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.

Preston A. 
Clasificación:
1.0

The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would “be fine” I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket 🤣 You guys are a joke.

Jerren T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

Pleasant and courteous personnel. Hold times for phone calls were long.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto M. 
Clasificación:
1.0

I have been charged several times adding up to be $187 for a one day, 5 hour rental. I returned it an hour early and they called me 2 days later asking when I was going to be returning the uhaul. Clearly unorganized and very hard to contact anyone.

Ashley C. 
Clasificación:
3.0

Extremely long wait times on phone, 1 hour plus.

Ron B. 
Clasificación:
5.0

The young woman that runs the Billings store was an absolute pleasure to work with during our stressful moving time.

LISA C. 
Clasificación:
3.0

everything was great

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S. 
Clasificación:
4.0

Looks like you folks are short handed. I felt bad for the one person there as there were many customers

MICHAEL E. 
Clasificación:
4.0

Have more employees working based on the amount of rentals going out. Or just have more employees working in general. Gracias

Jennifer H. 
Clasificación:
5.0

Service was quick and very helpful... I've always been used to having to wait when renting a uhaul but their staff is super fast and easy to work with!

Angela W. 
Clasificación:
5.0

The staff at U Haul was great and easy to work with.

Gary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

Great service! Real easy to return the trailer i rented.

Wesley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte H. 
Clasificación:
5.0

The young lady that helped us Saturday was amazing! What an asset to the team!

Alyssa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYLEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito B. 
Clasificación:
5.0

I would like to thank the young lady that help me out for 2 rental. She is very nice and I will always do business with them if I need a moving truck again.

RUTH A. 
Clasificación:
4.0

The only complaint that I have is that the vehicle was really dusty and had a very musky smell in it when I want to go rent it out and Had not been clean from the previous use. The staff was amazing the check out and check in process was easy.

Dakota P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

All representatives were professional and competent. Their assistance provided a quality product with a competitive price. The store was busy, but the representatives took the extra time to meet my every need -

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan B. 
Clasificación:
5.0

The general manager of the Billings West End location I used helped me that morning. Her name is Aavry Roberts. She was amazing!!! Best customer service, super friendly. I could tell she was responsible and hard working. Her attitude and actions made me think she owned the business. During the safety check she noticed a light not working. She asked for the owners manual, popped the hood, found and replaced a blown fuse and sent me on my way with a friendly smile. It was a great experience. The best in fact. I will use UHAUL in all my future moving needs. Look out IHAUL if I owned a business I would seriously recruit her to work for me! UHAUL is lucky to have her!

Sherrise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah M. 
Clasificación:
5.0

Hold time on the 800 phone Number was really long. The local staff were great

BRIAN JON C. 
Clasificación:
5.0

The young man was very courteous and I didn't have to wait long to be processed.

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaul

Nichole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max H. 
Clasificación:
5.0

Great, quick, hassle-free service.

Vincent L. 
Clasificación:
5.0

Fast and easy.

Dale W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren P. 
Clasificación:
5.0

These folks were WONDERFUL!

Deborah B. 
Clasificación:
3.0

Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

The truck I had has a major steering problem. The guy said he has had it in the shop multiple times. That truck is going to cause a wreck. I asked for a different one but there was none so I used it because I had to move. I'd recommend really getting this truck taken care of before it becomes a major issue.

Leann A. 
Clasificación:
5.0

I understand these days they are very busy but they could use more help there.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda P. 
Clasificación:
5.0

Good to work with, quick and efficient

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

Train employees at all locations

Greg Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff W. 
Clasificación:
5.0

great customer service

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY DAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA G. 
Clasificación:
3.0

The overall experience was excellent! What was frustrating is to rent a truck that said $19.95 plus mileage and then use it for 4 hours, 27 miles and be charged over $50 🤨

Casey Lynn S. 
Clasificación:
4.0

The u-haul was very hard to keep straight on the highway. The vehicle kept wandering in different directions. When turning the steering wheel the truck sounded like nails on a chalk board.

Dalton C. 
Clasificación:
5.0

Thanks for great help very awesome all the people are great justin I think his name was and manager was awesome person to great people high 10 great job

James E. 
Clasificación:
5.0

No suggestions - very happy with the service/personnel

Philip S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

I can't say enough good things about Avery, Austin, and Rick. They had the best customer service I have ever experienced, not only from a uhaul store but any store. They are wonderful people. They were nice, efficient, welcoming, helpful, etc. Seriously the best staff uhaul has.

Kristen G. 
Clasificación:
1.0

TELL THEM THE CORRET PRICE

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Clasificación:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha P.  |  Overall Experience 
Clasificación:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Clasificación:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Clasificación:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Clasificación:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Clasificación:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Clasificación:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Clasificación:
5.0

Jackson was very friendly and provided excellent customer service. ¡Gracias!

Greg C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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    Propane service delivered straight to your door!

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