Comentarios del cliente para U-Haul Moving & Storage of West End
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of West End
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ALBERTO V. en
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Michael T. en
Everyone I worked with was very helpful and cordial.
Carrie E. en
Great UHAUL location. Fast check in with hand unit ??
ROBERT T. en
have all your locations as organized as this one...
Tammy L. en
I was called so many times to return the truck, that it stopped me from loading & loading numerous times.
Justin W. en
Guys were great, helped with the issues from the first store. Were quick, friendly and professional.
Denise B. en
Communication is poor!
Timothy G. en
The sales personal at both store locations were very good to deal with. Now about your logistic people: I ordered our truck about three weeks early to get the 10' size truck we wanted for our 2000 mile trip, along with a car dolly. I received a call two days before my pickup date and was told that it would not be available (but they would up grade to a 15' truck). After some discussion, I was told that I could drive (2hr) to Lewistown, MT if I really wanted that truck size. After accepting the 15' truck, I was told I may have to go to two different locations in Billings, to pick up both items. I said no I want both items at one location. I talked with Jackson and he was very helpful. I am sure your logistics team meets their performance criteria for their reviews, BUT my experience is that they may be short on customer relations. Tim Grandpre 96539353
Matthew H. en
Excellent service. Pick-up truck to be rented, happened to have a recall and was appropriated to a cargo van, thank you for the steadfast approach to the customer for the safety!
Anne G. en
I had a good experience. The only thing I recommend is checking to see if furniture pads are even needed. I didn't use any and they just took up "paid" space in my box. But, overall no damage and everything arrived on time so I'm happy.
Michael A. en
Staff was friendly and helpful. They made the hook up experience enjoyable. Thanks!
Patrick D. en
quick and efficient rental process
Ryan K. en
I was overcharged for my mileage. When I booked the rental online the mileage rate was $0.69/mi. When I received my receipt, I was charged $0.89/mi. It wasn't a huge error in price due to the in-town rental, but you should be more accurate in billing customers.
Timothy H. en
On line check in really not all that easy.
bill d. en
I worked for a company for 22 years that excelled at customer service. We would have hired the two gentlemen at your location whom I dealt with in a heartbeat!
Dale W. en
Customer rep was knowledgeable and friendly. Was quick to develop a rapport with me and helped with selecting the right equipment.
cynthia h. en
To vet priced but good
Marsha P. en
Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
David P. en
The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
john f w. en
they did a good job for me
Nick C. en
The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
joan k. en
The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
Greg C. en
Jackson was very friendly and provided excellent customer service. Thank you!
Cynthia E. en
Everything was fine and all worked out well