Customer Reviews for U-Haul Moving & Storage of West End

Clasificación:

5.0

Hold time on the 800 phone Number was really long. The local staff were great

Clasificación:

5.0

The young man was very courteous and I didn't have to wait long to be processed.

Clasificación:

5.0

Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaul

Clasificación:

5.0

Great, quick, hassle-free service.

Clasificación:

5.0

Fast and easy.

Clasificación:

5.0

These folks were WONDERFUL!

Clasificación:

3.0

Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.

Clasificación:

3.0

The truck I had has a major steering problem. The guy said he has had it in the shop multiple times. That truck is going to cause a wreck. I asked for a different one but there was none so I used it because I had to move. I'd recommend really getting this truck taken care of before it becomes a major issue.

Clasificación:

5.0

I understand these days they are very busy but they could use more help there.

Clasificación:

5.0

Good to work with, quick and efficient

Clasificación:

5.0

Train employees at all locations

Clasificación:

5.0

great customer service

Clasificación:

3.0

The overall experience was excellent! What was frustrating is to rent a truck that said $19.95 plus mileage and then use it for 4 hours, 27 miles and be charged over $50 🤨

Clasificación:

4.0

The u-haul was very hard to keep straight on the highway. The vehicle kept wandering in different directions. When turning the steering wheel the truck sounded like nails on a chalk board.

Clasificación:

5.0

Thanks for great help very awesome all the people are great justin I think his name was and manager was awesome person to great people high 10 great job

Clasificación:

5.0

No suggestions - very happy with the service/personnel

Clasificación:

5.0

I can't say enough good things about Avery, Austin, and Rick. They had the best customer service I have ever experienced, not only from a uhaul store but any store. They are wonderful people. They were nice, efficient, welcoming, helpful, etc. Seriously the best staff uhaul has.

Clasificación:

1.0

TELL THEM THE CORRET PRICE

Clasificación:

5.0

I really appreciated the prompt service. I didn't catch her first name but the girl working the front desk was very helpful.

Clasificación:

2.0

Helpful somewhat, but not overly helpful when it came to securing my car to the auto transporter. Basically I had to beg for help to secure my car to the auto transporter. I find this part of the customer service experience to be completely awful and unnecessary. Either be helpful to your customers or they will not return. This was also a 1 out of 5 star experience for our family during this rental

Clasificación:

3.0

I would rate it for a location in central Billings, but the experience was a bit strange. The customer service rep at one time told me that I couldn't use my debit card because it was a prepaid card...to which I said, "No, it is my debit card." He argued again and then I had to switch to my credit card. Right now, there is a pending transaction on each, so I am waiting to see if one goes away to make sure I didn't pay twice. There were also two customers who went through the check-in process next to me in the same time it took me to rent a trailer...It wasn't awful, but moving is stressful enough to not have to worry about the type of card I have or the timing to check to make sure I wasn't charged twice.

Clasificación:

1.0

I drove 18 miles and was charged $30 for gas at $4.50 per gallon. I used maybe 2 gallons. Make this right by me.

Clasificación:

5.0

Dirty moving blankets.

Clasificación:

5.0

Excellent customer service from check in to check out!

Clasificación:

5.0

Really helpful staff, especially since they were having to provide an item that the originally renting location had given away. Really friendly staff that helped answer questions and make sure our car was secured and we knew what to look for in case of any problems.

Clasificación:

5.0

Staff at Grand location- 5 star for Aavry & team members. Went beyond to help me out during one of the more stressful activities that moving is, during the holiday season. Very appreciative, will recommend this location.

Clasificación:

5.0

This place is convenient and the staff is the best. I was considering buying a trailer, but why would I when I can use theirs. Everything is 5 star here!!

Clasificación:

5.0

Thank you for everything!!!!

Clasificación:

5.0

Nothing. Personal was very personable and efficient. GreT experience!

Clasificación:

4.0

The staff have always been friendly and helpful, however we have a mask mandate from our governor and none of the staff were wearing masks in the middle of the highest case loads to date in Montana. Shame on you as I suspect this is a corporate policy encouraging a lack of enforcement.

Clasificación:

5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Clasificación:

5.0

The employees helping us with our rental were very kind and made the whole process very quick and easy

Clasificación:

5.0

Billings was super helpful and understood our frustration with the truck.

Clasificación:

5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Clasificación:

5.0

Having the television on that is there would make the customer area a bit more welcoming

Clasificación:

5.0

I was there for maybe 10 mins and then I was done. Great speedy service.

Clasificación:

4.0

Staff are helpful at this location.

Clasificación:

5.0

Grand Avenue, Billings U-Haul did very well.

Clasificación:

4.0

No employees were wearing a mask. If you are not concerned about your customer safety then think of your employees wearing their masks as your financial protection. Any customer who contacts covid and can trace it to your company will lawyer up.

Clasificación:

5.0

Employee was great to work with she helped me with everything I needed very professional

Clasificación:

5.0

Love all the staff to help me to describe and maintain me during the rental process ......very recommended.....

Clasificación:

5.0

They were excellent finding a 10+15+10 unit

Clasificación:

4.0

To vet priced but good

Clasificación:

5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Clasificación:

5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

Clasificación:

5.0

they did a good job for me

Clasificación:

4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Clasificación:

3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

Clasificación:

5.0

Jackson was very friendly and provided excellent customer service. ¡Gracias!