Customer Reviews for U-Haul Moving & Storage of West End
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West End
Laura F. on
They forgot to give me the dolly I ordered when I reserved online.
David T. on
More help in front store/checkout area
Gary B. on
The equipment I have reserved should be inspected and ready to go before I pick it up. My time should not be to wait for equipment to be repaired.
mary B. on
Staff was very professional and friendly. They made the process very easy and efficient
todd M. on
Excellent customer service. The attendant was very knowledgeable and friendly!
Patricia S. on
Was not told by staff that there was a mileage limit! Found that out when dropping off truck at destination point!
Melissa S. on
Being received in the state of Montana by this facility made me feel warm and welcomed. The staff was extremely helpful, offering assistance with unloading and explaining our options for storage space at this and the other location in the area. I am very grateful to be able to interact with the folks at this location in the future whenever visiting and accessing the items I have in storage!
Jan L. on
Every time I have been to this location there are huge lines and lots of waiting. Always under staffed. However, the young lady that checked my trailer in was very prompt and polite. Knew exactly what she was doing and in all truth probably the best employee there.
Pam E. on
Clerks should concentrate on customers not whether or not the till balances. At drop off, would help to check the vehicle in when the truck arrives. WE WERE MORE THAN ON TIME BUT LEFT WAITING 15 MINUTES. My time is valuable, too, and we were not late.
Talma B. on
Employees at this location dont answer the phone. One male employee uses only one-word commands to customers (me) as if actually talking to a customer is too gard, too distateful to him.
Tammie T. on
To charge 27.00 when they said 20.00 for 1/8 of a tank and gas prices were 2.63. Its basically a RIP off. Overcharge for gas.
ERNEST A. on
The West End Uhaul is great! They always have equipment available and get me in and out in an efficient manner with great customer service.
Barbara M. on
Nothing it was an awesome travel. Everyone was so helpful. Thank You, Barbara Makris
Brandon S. on
The only reason I say it wasn't maintained is because the cab smells like gasoline and exhaust the whole time. We informed the agents
cynthia h. on
To vet priced but good
Marsha P. on
Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
David P. on
The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
john f w. on
they did a good job for me
Nick C. on
The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
joan k. on
The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
Greg C. on
Jackson was very friendly and provided excellent customer service. Thank you!
Cynthia E. on
Everything was fine and all worked out well