Angela & staff awesome 👍😎🇺🇸
Douglas S.Customer Reviews for U-Haul Moving & Storage of West End
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The Uhaul we rented was defective and we didn't know until we got to California and loaded it and checked the lights and they didn't work on the trailer but worked on the car. We called Uhaul and they sent out a guy to fix the lights and replaced a fuse and left. We drove until 4 am because we had lost so much time waiting on the phone and waiting for the repair man to come. We left California and an hour before Salt Lake we stopped for gas and decided we better check it again. No lights again. Called Uhaul again and another long wait for someone to answer and by that time we were in Salt Lake City. They gave us the address of a Uhaul close to go to and when we got there the workers doing electrical were gone home. It was about 5 and we had to wait and bring the car back the next morning and get a hotel room. I went the next morning at 7 am when they opened and they replaced the wires and said the wires that were in that had been done by Uhaul when they put in the hitch on our car a couple months prior. The guy there said that that wiring only lasted about 3 months which was just crazy. They checked the lights and we left Salt Lake City to head to Montana. We stopped in Yellowstone and checked the lights at a gas station and they were not working again. This was just crazy and it was obvious that Uhaul didn't know what the hell they were doing. We decided to keep driving and get home before dark. We took the Uhaul back yesterday and they replaced our fuse again and it blew too. Then they put another fuse in and the lights worked. We turned the defective trailer in and they charged us the regular price. Bad Service at every Uhaul we went to.
Ronna O.This location has always been helpful and have the equipment I need.
Dan W.Nothing in service, and no one gets paid enough. I have nothing but great experiences with most of my U-Haul locations.
DUSTIN F.It's the best Uhaul place I have ever used (and I've had many uses over the years!)
TERI P.Easy, smooth polite professional employees thank you!!
PHILIP A.Trailer not available at closer location. However, both locations were great at making sure I got what I was looking for.
Dale A.Came very late, and they did not call. Then, the driver would not leave the boxes where I specified. The representative I spoke to in Montana was curt and unprofessional. I've had an overall bad experience with Uhaul. Next time, I will sell/donate most of my stuff to save from giving my money to Uhaul again. I. Will also advice all my friends to do the same thing. Boxes are not worth it
Emily L.Servicio al cliente de excelencia. Richard was very professional and helpful
Stephen H.Tires were bald (right to the wear bar) and I had a 2300 mile trip across country and unfortunately that was the only uhaul available. Get in it and take off and oilnlife was at zero percent and engine light was on. Get to a gas station with all of my stuff loaded and as your filling it with gas it's pouring all over the ground.
Jamie P.Very smooth rental. Great customer service at this location! Make sure you overestimate mileage when you make reservation. If you are under, you may get a refund, like I did.
John R.Great FULL SERVICE! No complaints.
Ronald H.On arrival we could not properly park the truck because the driveway was blocked by a car towing a trailer, which was annoying. The manager at the location was helpful and efficient. While verifying the fuel we were told that we were short of about two gallons of gas, which was not correct. Fortunately, at the pick-up location we took a picture of the dashboard with gas level and mileage (as recommended by the attendants), so the manager accepted the evidence.
Perla M.Had issues with the technology when inputting my information. Had to use multiple different employee phones to finally get it to work.
Angela S.I would recommend uhaul over any car rental company at any time hands down!
Cristopher L.My favorite part was the shark. I didn't know they had such a variety of fish. A++ Next time we'll bring the kids!
myriah D.After flying across country to help my sister move (upon the passing of her husband), my original U-Haul location canceled my reservation. Thankfully, I was able to rebook through U-Haul Moving & Storage of West End. They provided excellent customer service; speedy checkout process; answered all my questions; etc. 5 Stars!
JESSICA M.I was happy with the help with the rental process he got the job done
Kimberly F.I have never had a bad experience at this location! Everyone is extremely friendly and helpful. It's the only UHaul I rent from!
Jennifer H.Service was fine, truck wasn't clean and had a dirty windshield. I've never driven a large truck, staff didn't offer a walk through or ask if I had any questions. Had to watch YouTube videos for some of the controls.
Clint M.Felt like close to $800 to rent the smallest trailer was excessive
Steve D.The staff during pickup and drop off were very kind and courteous. The whole experience was a breeze. Thankyou
Toni P.The team at this location was phenomenal! Every question was answered and the team went above and beyond for my rental! Thanks Dillon!!
Steve P.I had significant mechanical issues withe the truck. The transmission would randomly spike rpms, especially when going down a hill.
Andrew N.The 10 foot vehicle the tire lights were on and radio did not work and most of the storage area smelt like dog fesus. Had to return the truck. Terrible experience.
Priscilla N.Great location. Don runs a solid Rental house. I will consider this location first whenever coming to Billings.
John E.the 1 negative is that I ordered 2 packs of packing blankets, and paid for them, but then got to the moving location and there were no blankets in the trailer. it was too far to drive back and get then so I had to do with out. I called to make sure I got credited back for the charge and the person helping me didn't even offer an apology...very poor customer service
David D.The Uhaul team was great to deal with start to finish…
Rein G.Would never recommend uhaul to anyone, including enemies. Rates are better at Penske anyway. Not only did the employees at uhaul lie about showing operating of the handle, the implication that someone would intentionally get a latch stuck for an hour and a half is ridiculous and rude. Bye.
Anna V.Don't charge peoples card for no reason.
Mitch G.Professional. Friendly. Fast
Thomas F.Computer issues trying to get my license uploaded and a rental agreement processed slowed the pick up process.
Lee M.This location refused to hook up auto transport when I picked up my truck. Then the next day when I came back to get it they had given it to somebody else and expected me to drive two hours away to get another one. This is unacceptable customer service.
Andrew M.Ensure confirmation and location 48 hrs before rental as noted online…uhaul did not call us…wasn't sure reservation was secured.
David W.friendly staff
Nicholas D.There was one person working (an incredible elderly gentleman who went above and beyond at every turn). He shouldn't have been required to do as much as he had to be doing, not because of his age, but because it was far too much for any one person to do alone! The truck rented had no windshield wiper fluid, which made bugs in the rain on the interstate so much fun, and the oil life read ZERO, which I'm sure did not help with gas mileage, and also contributed to the truck shifting strangely throughout the trip.
Jesse C.Personnel at the location were fine. Big problem is they were severely understaffed. 1 Person there to open with multiple customers waiting. Is he supposed to process outbound, returns, inspect equipment and put it where it belongs in the yard. U haul rakes in enough money on these moves to pay a sufficient wage to get employees who show up for work I would think.
Lallaine H.Do nothing, this place was excellent.
Bud F.this is the best location for my needs thank for the service, never have I been given bad service, always top notch!!!!!!!!!!!!
dave J.Helpful, efficient and friendly staff. Highly recommend.
John C.your traffic dept is the worst there is , I had to drive 150 miles for the uhaul when there was one 20 miles away. also I had to settle for a trailer because you cancelled the truck I reserved for the 3rd time, even though I told traffic dept that there was a ready truck 20 miles away.-traffic could not locate the dealer even though I gave her zip code and dealer name
Emil S.Very attentive, was training a new employee. I was impressed by the training employees attitude and helpfulness.
Dennis P.The staff was very helpful. Overall good experience.
Gary F.Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. ¡Gracias!
Andrew S. | Overall ExperienceZach and team were fabulous!! Kim Stearns
Andrew S. | First ImpressionsJessica and her staff were very nice and helpful.
GLEN M. | First ImpressionsWonderful staff . Helpful and friendly
Tiffany P. | First ImpressionsAvery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.
Arthur M. | Overall ExperienceAavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.
Meghan B. | First ImpressionsStaff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.
Jack B. | First ImpressionsThey were excellent finding a 10+15+10 unit
Kenneth M. | First ImpressionsTo vet priced but good
cynthia h. | Overall ExperienceJackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
Marsha P. | First ImpressionsThe manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
David P. | Overall Experiencethey did a good job for me
john f w. | Overall ExperienceThe staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
Nick C. | Overall ExperienceThe people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
joan k. | Overall ExperienceJackson was very friendly and provided excellent customer service. ¡Gracias!
Greg C. | Overall ExperienceEverything was fine and all worked out well
Cynthia E. | Overall Experience