Comentarios del cliente para U-Haul Moving & Storage of West End

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of West End

Grado total:

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Charles J. en

Grado:

Keep the staff you have now. Very pleased with the service!!!

Monique D. en

Grado:

El cliente no dejó un comentario.

IZETTA D. en

Grado:

Nothing. very organized. excellent customer service.

joeseph B. en

Grado:

More staffers to assist customers... Had to wait because only 1 person working

Sunshine S. en

Grado:

Bathroom was very foul with feces ..female staff was not very customer service friendly and seemed very curt with her replies.. she also provided in correct times regarding drop off location. Male customer service rep at this location was very helpful and customer friendly

Bob S. en

Grado:

Great staff at this location. Keep up the good work.

JOSEPH B. en

Grado:

Takes too long to initially rent and check back in. Other locations are much more responsive. When I check the vehicle out, there were 3 people waiting and 2 holding on the phone. There was only one person doing the checkout

Tina W. en

Grado:

El cliente no dejó un comentario.

em E. en

Grado:

Just keep doing what you do so very well.

RICHARD D. en

Grado:

I have no recommendations as I was very satisfied.

Garrett M. en

Grado:

I did the online check in and that supposedly speed up the check in process. Check in was quick. Once checked in I went to grab the trailer. I didn't wait for someone to hook up the trailer. I just hooked it up and by then he came over and check it and I was on my way.

quamecha S. en

Grado:

When we first arrived we i one came and acknowledged us for 10 at the least and then when someone did come he told us someone would help us and a few. I then waited an extra 10 minutes at the least m. After it took the rep about 30 minutes to reserve the U-Haul for us even after i asked her why was it taking so long. And when i finally got the U-Haul the van back truck was open n cleaning supplies was on top of the U-Haul when i spoke with the guy who was working is this the truck i am supposed to be getting he replied does the numbers match well yea that it so i asked was he going to shut the trunk door and remove the things he stated he is getting to it but never removed the things off i had to do so. My experience was very unpleasant and unprofessional

Samsam A. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

I reserved 12 rental boxes online and received email confirmation. When I arrived to pick up the boxes, only four were available. The U-Haul employee didn't offer any apology or explanation, he just shrugged his shoulders. I ended up getting the four boxes, blankets and cardboard boxes because I didn't have time to make alternate arrangements. That failure cost me extra money, and made this move much more laborious and difficult than it should have been.

Phillip C. en

Grado:

I like friendly greetings the guy could have been a little friendly but thats just me. He did a great job got me everything I needed. No complaints. Thank you for being there when i needed yall.

Michael G. en

Grado:

El cliente no dejó un comentario.

Rosie H. en

Grado:

availability of equipment was great however the original vehicle i was assigned the keys could not be located. I was immediately given another vehicle however this vehicle had only a 1/4 of a tank of gas. I let the attendant know and was told to take a picture in the event i had to dispute this claim upon return which i did. However the attendants did not give me any problem regarding this issue when i return the vehicle and showed them the picture. Also when I disputed the mileage, the attendant was helpful in answering my questions and clearing up the matter.

LAWERENCE T. en

Grado:

I'm not sure, I was a little irritated that I was told, when I asked about only having my things in storage for only 5 days since I was moving out, that I would be refunded the pro rate amount for not using the whole month. I called customer service to ask how long the refund takes, and they said they don't do that. Company's need to stick to their word, this really makes me not want to use uhaul in the future, if you couldn't refund me you should of said that first.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

Brett S. en

Grado:

Easy pickup. This location was fine, however, we were originally scheduled to pick up at another more convenient location that was actually closed on the date/time we were supposed to pick it up. Needless to say, it was very disappointing to discover that UHaul scheduled us to pick up at a closed location.

David R. en

Grado:

Representative at the service counter was a poor communicator, almost mumbling, not clear and assertive. The truck I rented had a sticky wet substance in the cupholders that had apparently spilled at the base of the middle seat as well, on the floor. It was obviously not cleaned well before I used it. Food crumbs were also on the middle seat. The truck itself performed very well.

Monte P. en

Grado:

El cliente no dejó un comentario.

LLOYD R. en

Grado:

very helpful with dropful. friendly. made things quick and easy for us!

Juanita S. en

Grado:

Satisfied

Scott B. en

Grado:

Windshield so dirty and cloudy on the inside that when sun hit windshield hard to see. Windshield wiper blade was coming apart on passenger side. Driver rear tires measured at 2/32.

DEXTER W. en

Grado:

Great customer service because they personally called me by phone to remind me about reservation. Great greeting and smile upon arrival to pick up truck and great equipment. Great Job!!!

Kevin T. en

Grado:

El cliente no dejó un comentario.

Calvin W. en

Grado:

Have additional staff available to assist customers; I did want to mention that the associates there saved a couple of glass lamp shades that I forgot to remove from my truck rental and, for that, I am truly grateful.

Jackie P. en

Grado:

I needed a 26 inch and all they had was a 20 inch. Wanted to send me to another location 20 minutes away.

Warren J. en

Grado:

El cliente no dejó un comentario.

Alan R. en

Grado:

When I received my bill, I had been charged a after-hours fee of $20. Even though I picked up my dolly at 9:45 and dropped it off the same day at 12:30. I had to call the location and they told me I should not have been charged the extra fee. However, it would take 3-5 day for the refund to be posted. When you pay for something, you take the money immediately. Why does it take 3-5 days to get my money back that was wrongly taken?

Michael B. en

Grado:

Clearly marked drop-off area and two guys unhooked the trailer. I didn't even have to get out of the car but I did to remove the trailer harness adaptor. Well done.

EDGAR C. en

Grado:

I like the large spacious lot and great service always.

Shari B. en

Grado:

El cliente no dejó un comentario.

Cate G. en

Grado:

El cliente no dejó un comentario.

Tameka W. en

Grado:

On a Saturday, the location had 1 employee in and the system when down. Using what was suppose to be an easier method with the new 24/7 uhaul, it still took 25 minutes to complete the registration that I was instructed on the website to complete when ready to pick up and another 15 minutes in line to grab keys. I think the process for the 24/7 uhaul should have better instructions prior to setting up to be better informed of process prior to arriving to location.

jerry K. en

Grado:

El cliente no dejó un comentario.

Terri R. en

Grado:

No issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!

Lloyd S. en

Grado:

Everything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the day

Martha R. en

Grado:

I had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.

MELISSA B. en

Grado:

The staff was very friendly and the facility was very clean. i was very impressed

loretta v. en

Grado:

Customer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila V

Shirl D. en

Grado:

I have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. I highly recommend them.

Mohammed`` M. en

Grado:

Clean building and great customer experience.

Jose H. en

Grado:

Great people

Ella P. en

Grado:

We were very pleased with the friendly and knowledgeable help we received.

SHAKIRA A. en

Grado:

Service went very well.

Raymond K. en

Grado:

good job

Tom S. en

Grado:

Great service

Jeffrey F. en

Grado:

I couldn't ask for a better experience! Thank you, U-Haul!

WILLIAM B. en

Grado:

Experience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!

Robert B. en

Grado:

Great staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothing

Raymond K. en

Grado:

I rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.

ROGER P. en

Grado:

Like forward to doing business again.

shakira a. en

Grado:

I would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.

Helen M. en

Grado:

I felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.

Mohammed`` M. en

Grado:

Great customer service. Quick and painless.

ben T. en

Grado:

..

Cynthia J. en

Grado:

Fabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!

WILLIAM B. en

Grado:

Overall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!

ben T. en

Grado:

..

Allison K. en

Grado:

Ubox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.

Lucindia J. en

Grado:

The staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.

Ilka T. en

Grado:

I always use Uhall and I do have nothing but EXECTLEND CS

Tom S. en

Grado:

I never went to a facility. My contact was all via phone and “Emily” provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.

KATINA G. en

Grado:

I did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.

Janet V. en

Grado:

It is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.

alex n. en

Grado:

Well taken care of.

nancy p. en

Grado:

The facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after canceling

VALESKA S. en

Grado:

Great customer service over the phone, everything done as agreed with UHAUL. Thanks!

Troy / Emcor Facility Servic H. en

Grado:

issue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!

John H. en

Grado:

First class site a employees very helpful

marvin h. en

Grado:

I could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.

Theresa L. en

Grado:

Staff was very friendly and helpful

Sydney H. en

Grado:

My U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.

Mary Ellen T. en

Grado:

The facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.

Rachael C. en

Grado:

Busy but helpful in resolving U-Box problem.

Anna R. en

Grado:

Storage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.

trey r. en

Grado:

Rhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.

Matthew C. en

Grado:

Would not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.

Fernando E. en

Grado:

Worked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.

amanda s. en

Grado:

I did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolution

michael m. en

Grado:

The only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.

David T. en

Grado:

Delivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!

Joanne F. en

Grado:

Rhonda with U-Box was wonderful! Highly recommend.

Norman R. en

Grado:

I did not visit the establishment but Rhonda was Aces .....

Philip M. en

Grado:

We didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.

wilfredo m. en

Grado:

Very convenient and I am glad that they take month by month rental of RV parking and not yearly contract.

wade b. en

Grado:

Excellent facility with great customer service including after-hours accommodations & great access to rental vehicles. Thank you!

diana k. en

Grado:

Staff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employee