great customer service. I had allready reserved onlinejim H.
Customer Reviews for U-Haul Moving & Storage of West Athens
Athens, GA 30606
(Us Hwy 78)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Store representative was rude and impatient.SHUNTIVIA C.
We received great service and help. Thanks to everyone!SALLY W. | Overall Experience
El cliente no dejó un comentario.Larry P.
Congested area for parking and truck movement Needs restroom vacilityTHOMAS S.
The U-Hall app is worthless. I have an account where all of my information was already submitted yet I have to do it again in the app. Not only that, it then requires a call to someone I designate to verify it's me. Stupid. If I were stealing would I give the contact info for someone who I didn't know would corroborate my identity? I still had to go inside to complete the transaction anyway, at which point the app failed and I had to start over by providing my license, info etc. over again.Robert D.
El cliente no dejó un comentario.Ashley B.
El cliente no dejó un comentario.Taylor B.
El cliente no dejó un comentario.Travis L.
I originally set up my contract so that I could do self check-in. When I got there, it didn't work. The wait at the counter was longer than anticipated, which is a challenge. Upon return, the "green tent" area was filled to overflowing, and it was unclear where else to leave the vehicle.LEIGH S.
El cliente no dejó un comentario.JAMES D.
Maybe schedule more than one person per shift so we don't have to wait 30 min for someone to come back to the store and give us the keysEmily K.
The only issue on this cargo van was a leak in the back right tire. We take care of it but it is probably a leak around the stem valve We love working with the Atlanta highway U-Haul team. Michael and Melissa are awesome to work withJohn B.
I feel that the service was amazing, from staff to truck. Just continue the amazing job you guys are doing.Angela S.
El cliente no dejó un comentario.Van M.
Equipment in perfect working order. Friendly, courteous, and efficient staff. Highest props!Ross B.
El cliente no dejó un comentario.Todd T.
Have more than one person at the counter during peak hours. There was a leak in the van we rented which wasn't apparent until after we parked and heard fizzing noise as something was leaking onto hot components. I would only recommend this location if you have time to wait to be taken care of.Gerald S.
Only one employee working meant that I had to stand in line for an hour and a half when picking up and dropping off the trailer. The trailer was out of alignment and terrible to tow.RYAN C.
Michael the GM and phone representative on Aug 13 both provided excellent customer service.Brian B.
El cliente no dejó un comentario.Donna A.
El cliente no dejó un comentario.Raleigh C.
Very friendly and professional.ANDREW C.
Overall experience was great only having to contact roadside assistance twice for temporary platesFernando T.
The manager of this location was extremely professional and provided outstanding customer serviceâ€¦ However, this very small, aging U-Haul-gas station hybrid location, is sparse at bestâ€¦ I love the manager but the location needs to be put out to pasture.Timothy B.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.Jacob W.
We rented two 26' trucks and a car tow hauler for a move from Atlanta to San Antonio, TX. About 2 hours outside of Atlanta (Hwy 85). A WHEEL came off of the car tow hauler. Not a flat tire. The entire WHEEL snapped off the axel and bounced about 40' in the air. Very fortunate that the WHEEL did not hit another car, damage my car on the tow hauler, or even KILL someone traveling behind the UHaul. A very scary moment as the truck started to swerve uncontrollably, in order to be able to stop. Nobody was hurt. The Roadside assistance was not much help. We had to solve our own problem by direct contact with a local UHaul agent and traded out the tow hauler. This tow hauler should have never been on the road. Important note - we scheduled with UHaul one month prior and explained this was a cross country move and needed to make sure the equipment was ready for such a move. We never heard from anyone at UHaul about the experience - no help, no refund for the faulty equipment.Bridget B.
Always awesome!David B.
The rental company was great the truck was horrible the alignment was off so bad we literally almost wrecked several times I've driven uhauls across rhe country and in the city with same day service and NEVER had this bad of a truck!Misty B.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Kayla D.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Joseph O.
Counter help was friendly, but I had to go inside and wait in line to drop off the truck.hugh B.
You were very good.Huey L.
They were very busy. I did the mobile return so that I didn't have to wait.Stacy D.
Ensure rental is swept before issuing, but to be fair, it was the third trailer that was rented to meâ€¦.the first 2 were not operating properly.David M.
The gentleman and lady working that a.m. were extremely friendly and helpful, A+, and I'm sorry i do not know their names.Andrew G.
El cliente no dejó un comentario.Jason A.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Timothy F.
Waited 45mins yo pick up a truck that I already had reserved. Then the ended up getting the truck to find out that it was no A/C. It was horribleStanley G.
El cliente no dejó un comentario.Ruba A.
El cliente no dejó un comentario.Taylor M.
El cliente no dejó un comentario.Robert D.
Really appreciate how helpful y'all were given how busy things are right now with everybody moving. Thank you so much!NICHOLAS S.
El cliente no dejó un comentario.Todd K.
William was immediately attentive to the return and professional. We discussed an issue with the windshield wipers and needing replacement. He wrote down the information and apologized for the issue. He had my checkout and receipt processed in five minutes.William R.
Wish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.NOAH S. | First Impressions
El cliente no dejó un comentario.Woodrow M.
El cliente no dejó un comentario.KIMBERLY B. | Overall Experience
Harrison was very professional, helpful and courteous. The entire staff of about four people that I saw were friendly and smiling. West Athens isn't the closest to Winder, but worth the drive for quality service. GraciasChristopher B.
El cliente no dejó un comentario.KAREN P.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Mark J.
Check if the actual f**king dolly is in the truck next time. Got charged extra for that with no refund. Never called me back to get a refund even after calling back.Jerry R.
Staff was professional, efficient but most of all kind. They had excellent customer service skills so I would recommend based on that.Denise C.
Just keep being honest w the customers abt the availability of your trucks so customers can appropriately plan for their move. Great job!Anna B.
easiest uhaul rental ever! And have been using uhaul 40 yearsGloria C.
El cliente no dejó un comentario.Diana R.
Everyone was courteous at both placesAnthony C.
Maybe, the location rhat I was initially senr did not have the vehicle even though it was paid for and scheduled. I was sent to a second location. This caused me to be late and the vehicle was almost empty gas. So I had to stop and fill up. But I i did comeplete the task.Tommy G.
El cliente no dejó un comentario.Nancy W.
You are doing greatberhanu K.
El cliente no dejó un comentario.Jeffrey G.
The main reason I have not given this location a higher rating is because of poor communication on the part of Uhaul. I was supposed to get my truck from another location but when I received a text message at the last minute confirming my order, it had the address of this location on it instead. The message did not indicate that the location had changed in any way other than the new address, so I had to drive across town and was late picking up my truck. However, I will say that this location was pleasant and the employee I worked with was kind.Samantha N.
The customer representative that helped us was excellent! She was very knowledgeable, courteous and professional.MALLARY V.
El cliente no dejó un comentario.Bobby A.
El cliente no dejó un comentario.Carissa A.
Pick up/drop off location was fine and the U-Haul reps who helped me pick up/drop off were helpful. The U-Haul reservation experience was much different. It was Poor to Below Average. My truck was not available and I did not get a notification about this. I called the reservation pick up location several times and each time the outgoing message said they were unavailable. I get the feeling the line is never answered as I called over a span of several hours. I called U-Haul's main number, held for 10 mins, a rep helped me by informing me that my reserved truck was not available but could not help me reserve a replacement so I was transferred, was on hold for 5 more mins then a rep answered, began helping me find a replacement truck but then my call was dropped. The rep had my number but did not bother to call me back. I call U-Haul again, waited on hold again for 5-8 mins then was able to get help. I was told there were no trucks available in my area so I reserved a trailer. I arrived to pick up the trailer and there were trucks of all sizes on the lot but was told they were unavailable. This was not a good experience for me so I will use another rental company when my other child moves for college in two weeks.Randall P.
El cliente no dejó un comentario.Erick M.
El cliente no dejó un comentario.CYNTHIA B.
Nothing ! This place is excellent !Carl S.
Great customer service and quick checkoutSavannah S.
El cliente no dejó un comentario.Brian B.
William was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!SALLY W. | First Impressions
My confirmation email told me arrive at another location (at 494 North Ave, Athens, GA 30601). I arrived at location right at my designated pickup time. Upon arrival there were more than a dozen people in line, and only 2 workers attending. We were all told that their internet and computers were down, all reservations were being handled manually. I spent over 45 minutes in line. When it was finally my turn, the attendant told me I was supposed to go to another location (at 2900 Atlanta Hwy, Athens GA). I received no notification from U-Haul of the revised pickup location. I basically wasted an hour of my day because if these mishaps. I will not use U-Haul at these locations ever again.Jason D.
Very professional and clean Love the drive up drop off areaFaye B.
2nd year in a row that the truck reserved was not available on pick up. we luckily had a helper w a truck and tow package so we're able to use a trailer but very inconvenient and our schedule of an hour. I have another truck reserved at another location upcoming an I'm very nervous since I can't make on the spot changes for this move. Will be on phone Monday re that move! UghSusan Y.
This location seems always out of Vans. As quick as they get them in, they are gone . Good for business!!Fred H.
So friendly and welcoming! The van was so much cleaner than other places I've rented at.Amina A.
El cliente no dejó un comentario.shane K.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Jim T.
El cliente no dejó un comentario.Ernest W.
El cliente no dejó un comentario.Charles R.
Customer support was slow .Malcolm C.
El cliente no dejó un comentario.Marlyn E.
El cliente no dejó un comentario.Jeff C.
Cable for the light controls for the trailer became disconnected a few times. I had to adjust the length so it was not to tight or too loose. Other than, the trailer was fine.Dick Y.
Reservation for 9. Arrived ten minutes early. Waited nearly an hourtracy G.
Both men who assisted me upon check in and checkout were professional and efficient. I keep coming back to UHaul because of the great customer service and the quick turnarounds. Your two employees at this location should be commended. Thank you!!!michael C.
One of the best location to rent from. Great people working hard . Fast and friendly. The best of the best !!!Fred H.
Staff was excellent. Pick and drop off was quick. This is the 2nd time I have used this location... Great customer service.Ronald C.
El cliente no dejó un comentario.Jeff A.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Frances T.
El cliente no dejó un comentario.Donta E.
El cliente no dejó un comentario.JAMES C.
The associate working was new and he was great. Knowledgeable and helpful. I truly appreciate his help. It was raining and he was so fast hooking up the trailer. Only comment about uhaul in general is that you charged me $50 to cut my lock and then buy another..$50 is REALLY HIGH. We have rented 3 units and even at same time over the past 3 years and to charge me that amount is rediculous. Thanks, Lara Clark unit 4202Lara C.
El cliente no dejó un comentario.Cameron K.
El cliente no dejó un comentario.Robert H.
Everyone and everything was excellent. Management was beyond helpful.Camille B. | Overall Experience
Don't beg for a review. You don't need one, and you don't deserve one.TRAVIS T. | First Impressions
The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlledALEXANDRIA M. | Overall Experience
El cliente no dejó un comentario.BERNADETTE W. | Overall Experience
El cliente no dejó un comentario.Jennifer H. | Overall Experience
The ladies at this facility went over and above to help me. I apologize as I don't remember their names but they were great, thank you!Michelle H. | Overall Experience
El cliente no dejó un comentario.MELISSA W. | First Impressions
El cliente no dejó un comentario.DEWAYNE A. | First Impressions
Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.Camille B. | First Impressions
El cliente no dejó un comentario.Gwendolyn T. | First Impressions
No issues at all. Wish access hours were just a bit later.CANDICE E. | Overall Experience
El cliente no dejó un comentario.Charlie Ann C. | Overall Experience
El cliente no dejó un comentario.Derek S. | Overall Experience
El cliente no dejó un comentario.Jestina J. | Overall Experience
El cliente no dejó un comentario.Karon I. | First Impressions
I was welcomed and assisted by the owner I was a very friendly and informative fellow.Derek S. | First Impressions
El cliente no dejó un comentario.lisa W. | Overall Experience
El cliente no dejó un comentario.William S. | Overall Experience
The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.Terry G. | Overall Experience
your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.thomas s. | First Impressions
El cliente no dejó un comentario.Charlie Ann C. | First Impressions
El cliente no dejó un comentario.Adrienne J. | First Impressions
El cliente no dejó un comentario.Malynda B. | Overall Experience
Kim was great.Staci M. | Overall Experience
El cliente no dejó un comentario.Asif S. | Overall Experience
We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.John B. | Overall Experience
No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside "climate controlled" facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!Leslie S. | First Impressions
El cliente no dejó un comentario.NAEEMAH C. | Overall Experience
El cliente no dejó un comentario.David B. | First Impressions
Great facility. Too expensive.Todd F. | Overall Experience
Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.ALEXANDRIA M. | First Impressions
When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. ¡Gracias!Debra R. | First Impressions
The truck I reserved wasn't available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.milfred f. | First Impressions
El cliente no dejó un comentario.Steven S. | First Impressions
El cliente no dejó un comentario.Haley F. | First Impressions
El cliente no dejó un comentario.Julia L. | Overall Experience
I am very satisfied over allPATTY H. | Overall Experience
How convenient! The truck rental annd storage on the same property!Wanda O. | Overall Experience
El cliente no dejó un comentario.Tia W. | Overall Experience
El cliente no dejó un comentario.Paul D. | First Impressions
Melissa was up and beyond. She was very professional.Michelle H. | First Impressions
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.William F. | Overall Experience
2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.James S. | First Impressions
El cliente no dejó un comentario.SONYA T. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.Alan C. | Overall Experience
El cliente no dejó un comentario.Joe M. | Overall Experience
Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.Jeffrey C. | Overall Experience
Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!paige j. | Overall Experience
El cliente no dejó un comentario.Frances B. | Overall Experience
El cliente no dejó un comentario.Joshua T. | Overall Experience
Kimberly was very helpful and was great at anticipating our needs.William H. | First Impressions
El cliente no dejó un comentario.Russell H. | First Impressions
El cliente no dejó un comentario.Melvin C. | Overall Experience
Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.Karen S. | First Impressions
Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.patty h. | Overall Experience
This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!Ken R. | Overall Experience
The staff was great. Place was always kept cleanJames V. | Overall Experience
Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.Andrew N. | Overall Experience
Great service!!stephen w. | Overall Experience
¡Gracias!Brandon H. | Overall Experience
Great service. U-Haul truck rental process was horrible.jonathan c. | First Impressions
GraciasJOSHUA E. | Overall Experience
Very pleasant courteous staffAndrew N. | First Impressions
Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.Nancy B. | Overall Experience
Friendly staff, well run organization. I would strongly recommend this site to friends and family.Tom B. | Overall Experience
Easy access, friendly staff, clean & well-run facility.Patrick F. | First Impressions
My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.DAN B. | First Impressions
Truck went good the storage was the bad partJohn B. | Overall Experience
The problem was the sliding door to building didn't work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumpsChristene N. | First Impressions
Uhaul was great. Chuck was the best. We didn't realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!jamie h. | Overall Experience
We were treating very well. Great serviceJennifer B. | First Impressions
It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn't given a pro rated discount for my early move out.Jim S. | Overall Experience
Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.Robert M. | Overall Experience
I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.Elizabeth P. | Overall Experience
From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.John R. | Overall Experience
Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.KATIE P. | Overall Experience
Nice staff. Very helpfulMarquesta B. | Overall Experience
made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation numberkevin s. | Reservación
Very accommodating! The associate was very helpful and friendly!Mary C. | Reservación
I will always use Uhaul .They are excellent and very helpfulJOYCE A. | Overall Experience
Employees are always helpful and friendly!!Bobby B. | Overall Experience
Water leak destroyed all of my belongings. I wasn't notified. Horrible business. Would never recommendrandy t. | Overall Experience
Good experience.Brenda P. | Overall Experience
Very nice people to deal withLarry G. | Overall Experience
n/aTiffany W. | Overall Experience
Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I'm not even in their system anymore. Waste of timejaneigh c. | Overall Experience
Great company, great facility.Jesus S. | Reservación
John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.Kim B. | Overall Experience
Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.Thijs K. | Overall Experience
My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.Elizabeth T. | Overall Experience
Would be great to be able to call and be able to talk to some at local facilityLance S. | Overall Experience
Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.Shea L. | Overall Experience
This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.Adam F. | Overall Experience
Great to deal withDenis D. | Overall Experience
Rented storage and a trailer for long distance move. Great experience in both cases.Robert M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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